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+30d

Staff Software Engineer

Western DigitalMexico City, Mexico, Remote
agileMaster’s DegreeDesignflutterjavapython

Western Digital is hiring a Remote Staff Software Engineer

Job Description

As a Staff Software Engineer in the Flash Business Unit, you will play a pivotal role in designing, developing, and optimizing software solutions for our advanced hardware devices. You will join a team of skilled engineers and collaborate closely with cross-functional teams to deliver high-quality software that enhances the performance and functionality of our storage products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Coding and Development: Develop software components, modules, and applications. Write clean, efficient, and maintainable code while adhering to coding standards and best practices.
  • Collaboration: Work with cross-functional teams, including hardware engineers, firmware developers, and quality assurance, to ensure seamless integration of software and hardware components.
  • Adapting to Change: Participate in a lean, Agile team focused on delivering working software in increments.
  • Innovation: Stay updated on industry trends, emerging technologies, and best practices. Introduce innovative solutions and technologies to enhance our storage products.
  • Problem Solving: Identify and address technical challenges, bottlenecks, and issues. Collaborate to find effective solutions and drive continuous improvement.
  • Code Review: Conduct and participate in code reviews to maintain code quality, consistency, and adherence to coding standards.
  • Documentation: Create and maintain comprehensive technical documentation for software architecture, design, and implementation.

Qualifications

REQUIRED:

Bachelor’s or Master’s degree in Computer Science, Computer/Software Engineering, or a related field.

  • 6+ years of experience in software development.
  • Strong understanding of client/server applications and modern web development within dynamic environments.
  • Excellent problem-solving and debugging skills.
  • Effective communication and collaboration skills.
  • Familiarity with Agile development methodologies.
  • Strong adherence to best engineering practices such as Test-Driven Development, Domain Driven Design, SOLID Principles, and Twelve Factors.
  • Proficiency in conversational and written English.

PREFERRED:

  • Experience developing microservices in AWS.
  • Proficiency in Python and/or Java programming languages.
  • Experience with Dart, Flutter, or related programming languages.

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FanDuel is hiring a Remote Customer Support Agent (Weekends and Nights)

Job Application for Customer Support Agent (Weekends and Nights) at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"Customer Support Agent (Weekends and Nights)","datePosted":"2024-09-11","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jersey City, New Jersey, United States","addressRegion":"NJ","addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eWe are seeking Customer Service Game Changers with an acute, customer centric mindset, to support the players of \u003cem\u003ethe\u003c/em\u003e Number 1 Sportsbook in the US.\u003c/p\u003e\n\u003cp\u003eThe ideal candidate will have previous iGaming experience, be passionate about sports and possess the ability to adapt to and embrace any challenge and opportunity presented to them.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cp\u003e1. Customer Support:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eRespond promptly and professionally to customer inquiries via various channels including live chat, email, and phone.\u003c/li\u003e\n\u003cli\u003eAssist customers with account-related queries, betting and promotion inquiries, and technical issues.\u003c/li\u003e\n\u003cli\u003eProvide explanations on betting options and outcomes, odds, promotions, and policies.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e2. Problem Resolution:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eInvestigate and resolve customer complaints or issues efficiently and effectively.\u003c/li\u003e\n\u003cli\u003eEscalate complex problems to higher-level support or management when necessary.\u003c/li\u003e\n\u003cli\u003eFollo

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+30d

VIP Director - Casino

FanDuelRemote US
flutter

FanDuel is hiring a Remote VIP Director - Casino

Job Application for VIP Director - Casino at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"VIP Director - Casino","datePosted":"2024-09-10","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eFanDuel Group is looking to expand its VIP department for our online casino.\u0026nbsp; We are looking to recruit a VIP Accounts Area Director to manage operations of key casino state(s).\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eAs a VIP Accounts Area Director, you will oversee Team Managers in your designated key state(s) and manage a VIP team who hosts a portfolio of high value customers. A key part of this team’s role revolves around cultivating relationships with our VIP customer base to ensure that FanDuel is their top choice when it comes to Casino gaming. You will mentor your team to build strong relationships with their VIP customer portfolios in order to increase customer loyalty, while adhering to the highest compliance standards in the industry. A key part of the role will be managing a high performing team of Account Managers, Team Managers and/or Senior Managers who will be measured across multiple customer service metrics.\u0026nbsp; This role will also liaise with other departments to identify new opportunities to enhance the FanDuel VIP value proposition for our customers.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eEffectively manage and coach a FanDuel Group VIP team in order to guide them towards KPIs geared around service levels and customer satisfaction\u003c/li\u003e\n\u003cli\u003eBuild out essential monthly / quarterly plans for your area's Account Managers, that execute the department's strategy\u003c/li\u003e\n\u003cli\u003eCollaborate with other VIP Area Directors \u0026amp; Senior Managers to deliver a holistic view on FanDuel group VIP customers\u003c/li\u003e\n\u003cli\u003eBe accountable for your team's Account Manager service scorecard performance\u003c/li\u003e\n\u003cli\u003eBuild strong development plans for each employee within your area\u003c/li\u003e\n\u003cli\u003eBe the key escalation point for all VIP BAU issues that may arise\u003c/li\u003e\n\u003cli\u003eWork with internal stakeholders on ensuring the highest quality training programs are in place, focusing on Compliance, Customer Experience and Professionalism\u003c/li\u003e\n\u003cli\u003eKeep Compliance and Responsible Gaming at the heart of all we do\u003c/li\u003e\n\u003cli\u003eMonitor overall team performance to ensure that bonuses, gifts, and hospitality invitations are offered in a responsible manner in accordance with business requirements\u003c/li\u003e\n\u003cli\u003eExecute upon VIP Senior Director / VP's initiatives regarding performance \u0026amp; strategy\u003c/li\u003e\n\u003cli\u003eMeet and host VIPs at Hospitality events and mentor team members to do the same\u003c/li\u003e\n\u003cli\u003eDeliver against company Responsible Gaming protocols\u003c/li\u003e\n\u003cli\u003eProvide strong leadership, professionalism and strategic planning for your Area \u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMinimum of 8 years of experience in high end customer service field is essential\u003c/li\u003e\n\u003cli\u003eMinimum of 5 years casino industry experience\u003c/li\u003e\n\u003cli\u003eMinimum of 3 years of management experience\u003c/li\u003e\n\u003cli\u003eExcellent verbal and written communication skills\u003c/li\u003e\n\u003cli\u003ePassionate and demonstrate the ability to provide top level service\u003c/li\u003e\n\u003cli\u003eConfident and people focused personality\u003c/li\u003e\n\u003cli\u003eExcellent analytical skills and experience with Excel\u003c/li\u003e\n\u003cli\u003eAbility to interpret and present data to senior management\u003c/li\u003e\n\u003cli\u003eExecute targets and deadlines\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePLAYER BENEFITS\u003c/strong\u003e\u003cbr\u003eWe treat our team right\u003c/p\u003e\n\u003cp\u003eFrom our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAn exciting and fun environment committed to driving real growth\u003c/li\u003e\n\u003cli\u003eOpportunities to build really cool products that fans love\u003c/li\u003e\n\u003cli\u003eMentorship and professional development resources to help you refine your game\u003c/li\u003e\n\u003cli\u003eBe well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp style=\"text-align: center;\"\u003eFanDuel is an equal opportunities employer and we believe, as one o

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+30d

Casino VIP Account Manager, Michigan

FanDuelRemote (Detroit, MI)
flutter

FanDuel is hiring a Remote Casino VIP Account Manager, Michigan

Job Application for Casino VIP Account Manager, Michigan at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"Casino VIP Account Manager, Michigan","datePosted":"2024-09-06","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Detroit, Michigan, United States","addressRegion":"MI","addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eFanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of high-net-worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, and provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gambling industry.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eManage and retain a portfolio of High Value Players\u003c/li\u003e\n\u003cli\u003eProvide an enhanced proactive one stop service to encourage loyalty\u003c/li\u003e\n\u003cli\u003eCollect and document customer profiles\u003c/li\u003e\n\u003cli\u003eDevelop relationships and offer tailored rewards through regular correspondence\u003c/li\u003e\n\u003cli\u003eMeet pre-determined productivity, quality, and Service Level Agreement targets\u003c/li\u003e\n\u003cli\u003eProvide detailed reports on your Customer Portfolio\u003c/li\u003e\n\u003cli\u003eMonitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements\u003c/li\u003e\n\u003cli\u003eMeet and host VIPs at Hospitality events\u003c/li\u003e\n\u003cli\u003eDeliver against company responsible gaming protocols\u003c/li\u003e\n\u003cli\u003eOpportunity to mentor and develop VIP Hosts within the team\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMinimum 2 years of experience in high end customer service field preferred\u003c/li\u003e\n\u003cli\u003eExcellent verbal and written communication skills\u003c/li\u003e\n\u003cli\u003eBusiness to Customer Sales experience preferred\u003c/li\u003e\n\u003cli\u003eKnowledge of online gaming industry essential\u003c/li\u003e\n\u003cli\u003ePassionate about providing top level service\u003c/li\u003e\n\u003cli\u003eConfident and people focused personality\u003c/li\u003e\n\u003cli\u003eExcellent analytical skills and experience with Excel\u003c/li\u003e\n\u003cli\u003eStrives to meet targets and deadlines\u003c/li\u003e\n\u003cli\u003eExcellent organizational and planning skills\u003c/li\u003e\n\u003cli\u003eUnderstanding of Marketing processes preferred\u003c/li\u003e\n\u003cli\u003eWilling and able to work non-traditional business hours\u003c/li\u003e\n\u003cli\u003eTravel for this role is expected around 25% of the time\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePLAYER BENEFITS\u003c/strong\u003e\u003cbr\u003eWe treat our team right\u003c/p\u003e\n\u003cp\u003eFrom our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

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+30d

Casino VIP Account Manager, Pennsylvania

FanDuelRemote (Pittsburgh, PA)
flutter

FanDuel is hiring a Remote Casino VIP Account Manager, Pennsylvania

Job Application for Casino VIP Account Manager, Pennsylvania at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"Casino VIP Account Manager, Pennsylvania","datePosted":"2024-09-06","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pittsburgh, Pennsylvania, United States","addressRegion":"PA","addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eFanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of high-net-worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, and provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gambling industry.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eManage and retain a portfolio of High Value Players\u003c/li\u003e\n\u003cli\u003eProvide an enhanced proactive one stop service to encourage loyalty\u003c/li\u003e\n\u003cli\u003eCollect and document customer profiles\u003c/li\u003e\n\u003cli\u003eDevelop relationships and offer tailored rewards through regular correspondence\u003c/li\u003e\n\u003cli\u003eMeet pre-determined productivity, quality, and Service Level Agreement targets\u003c/li\u003e\n\u003cli\u003eProvide detailed reports on your Customer Portfolio\u003c/li\u003e\n\u003cli\u003eMonitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements\u003c/li\u003e\n\u003cli\u003eMeet and host VIPs at Hospitality events\u003c/li\u003e\n\u003cli\u003eDeliver against company responsible gaming protocols\u003c/li\u003e\n\u003cli\u003eOpportunity to mentor and develop VIP Hosts within the team\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMinimum 2 years of experience in high end customer service field preferred\u003c/li\u003e\n\u003cli\u003eExcellent verbal and written communication skills\u003c/li\u003e\n\u003cli\u003eBusiness to Customer Sales experience preferred\u003c/li\u003e\n\u003cli\u003eKnowledge of online gaming industry essential\u003c/li\u003e\n\u003cli\u003ePassionate about providing top level service\u003c/li\u003e\n\u003cli\u003eConfident and people focused personality\u003c/li\u003e\n\u003cli\u003eExcellent analytical skills and experience with Excel\u003c/li\u003e\n\u003cli\u003eStrives to meet targets and deadlines\u003c/li\u003e\n\u003cli\u003eExcellent organizational and planning skills\u003c/li\u003e\n\u003cli\u003eUnderstanding of Marketing processes preferred\u003c/li\u003e\n\u003cli\u003eWilling and able to work non-traditional business hours\u003c/li\u003e\n\u003cli\u003eTravel for this role is expected around 25% of the time\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePLAYER BENEFITS\u003c/strong\u003e\u003cbr\u003eWe treat our team right\u003c/p\u003e\n\u003cp\u003eFrom our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of Fan

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+30d

Mobile Engineer

OddballRemote
agileBachelor's degreeDesignswiftmobileiosflutterc++Node.js

Oddball is hiring a Remote Mobile Engineer

 

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. 

We are hiring a Mobile Engineer to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives. 

What you'll be doing:

We are looking for an experienced and driven Mobile Engineer to oversee all things pertaining to the design, development, and delivery of a mobile application in the federal space. Coordinating with our product and design teams, day to day work will involve writing code, developing tests, and debugging.

What you’ll bring:

  • 3+ years of software development experience
  • iOS mobile development work experience (Swift or Flutter)
  • Experience with JS, including node.js
  • Passion for operational excellence
  • Knowledge of Agile methodologies
  • Proven ability to create/contribute to robust commercial applications
  • Exceptional time management skills
  • Attention to detail and commitment to quality
  • Security-conscious

Requirements:

  • Must be a US Citizen and able to work domestically 
  • Must be able to attain low-level security clearance 

Education:

  • Bachelor’s degree

Benefits:

  • Fully remote
  • Annual stipend
  • Comprehensive Benefits Package
  • Company Match 401(k) plan
  • Flexible PTO, Paid Holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@oddball.io 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $100,000 – $150,000

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FanDuel is hiring a Remote Production Assistant, KY

Job Application for Production Assistant, KY at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"Production Assistant, KY","datePosted":"2024-08-23","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eFanDuel is looking for Production Assistant in Kentucky to support the racing production team in all areas ranging from pre-production to post. The role includes implementing well-established administrative and routine production task to support production projects.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAssist in on-site production at Kentucky racetracks by supporting production crew and talent teams.\u003c/li\u003e\n\u003cli\u003ePerform research to garner information to assist production\u003c/li\u003e\n\u003cli\u003ePrepare paperwork, data entry and print projects as required\u003c/li\u003e\n\u003cli\u003eTranscribe media and research production content\u003c/li\u003e\n\u003cli\u003eAssist in production booth with video playback and securing guests\u003c/li\u003e\n\u003cli\u003eLog and clips races on the server-based system for archival and production purposes\u003c/li\u003e\n\u003cli\u003eAssist in post-production and video tape editing\u003c/li\u003e\n\u003cli\u003ePost to social media platforms as needed\u003c/li\u003e\n\u003cli\u003eBe available on-site at California racetracks to assist with on-site production needs\u003c/li\u003e\n\u003cli\u003eUndertake errands as needed\u003c/li\u003e\n\u003cli\u003eAdditional responsibilities and duties, as assigned\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMinimum of 1 year of experience in administrative production support\u003c/li\u003e\n\u003cli\u003eIntermediate level experience with Microsoft office suite\u003c/li\u003e\n\u003cli\u003eHorse Racing knowledge preferred\u003c/li\u003e\n\u003cli\u003eBachelor’s degree preferred or equivalent industry experience preferred\u003c/li\u003e\n\u003cli\u003eDon’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skillset and are interested in learning more about this position.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePLAYER BENEFITS\u003c/strong\u003e\u003cbr\u003eWe treat our team right\u003c/p\u003e\n\u003cp\u003eFrom our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAn exciting and fun environment committed to driving real growth\u003c/li\u003e\n\u003cli\u003eOpportunities to build really cool products that fans love\u003c/li\u003e\n\u003cli\u003eMentorship and professional development resources to help you refine your game\u003c/li\u003e\n\u003c

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FanDuel is hiring a Remote On Air Talent, Kentucky

Job Application for On Air Talent, Kentucky at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"On Air Talent, Kentucky","datePosted":"2024-08-23","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eFanDuel is looking for a freelance On-Air Talent who will appear on live television to host, report, analyze and discuss horse racing on a nationwide basis. The role will be asked to explain handicapping and other related pari-mutuel information to a television audience, while taking direction from production staff.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eHost and/or analyze live horse racing during an on-air show lasting 2-5 hours.\u003c/li\u003e\n\u003cli\u003eParticipate in pre-show preparation with production staff contributing to the content and flow of live broadcasts\u003c/li\u003e\n\u003cli\u003eInterview guests in-person or via digital medium.\u003c/li\u003e\n\u003cli\u003eTraveling when needed\u003c/li\u003e\n\u003cli\u003eAnnouncers are to ad lib for hours at a time with direction being given to them via IFB\u003c/li\u003e\n\u003cli\u003eParticipate in social and digital media campaigns and select posts across FanDuel platforms\u003c/li\u003e\n\u003cli\u003eVoice over features and packages\u003c/li\u003e\n\u003cli\u003eMust be able to work any days of the week (Mon-Sun) for an 8-hour day\u003c/li\u003e\n\u003cli\u003eMust arrive a minimum of 2 hours before shift start for on-air prep\u003c/li\u003e\n\u003cli\u003eContribute to the planning for productions as part of the team\u003c/li\u003e\n\u003cli\u003eAttend production meetings as needed\u003c/li\u003e\n\u003cli\u003eMust maintain professional on-air appearance as required by standards set by FanDuel TV\u003c/li\u003e\n\u003cli\u003eLive and cannot alter such without prior approval from the company or VP of Production\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e2+ years at a broadcast television network doing live on-air announcing in horseracing\u003c/li\u003e\n\u003cli\u003eStrong familiarity with horse racing industry, pari-mutuel wagering, statistics information and analysis\u003c/li\u003e\n\u003cli\u003eFamiliarity with sports betting programs and its lingo, preferred\u003c/li\u003e\n\u003cli\u003eBachelor’s degree in Communication/Journalism or in lieu of experience\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePLAYER BENEFITS\u003c/strong\u003e\u003cbr\u003eWe treat our team right\u003c/p\u003e\n\u003cp\u003eFrom our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAn exciting and fun environment committed to driving real growth\u003c/li\u003e\n\u003

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+30d

Senior Web Engineer - Angular

TideHyderabad, Remote
CypressJestagileDesignmobileflutterpostgresqltypescriptcssangularjavascriptNode.js

Tide is hiring a Remote Senior Web Engineer - Angular

Department: Mobile & Web Engineering

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone tojoin us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

Some of the things you’ll be doing: 

As part of this team,

  • You will be learning and sharing knowledge with our engineers on new things often, as we believe in experimentation, T-shaped engineering and collaborative learning for career growth
  • You will be working on our new and existing products for our Business Areas. We have an exciting roadmap with brand new features and we will need you to solve interesting problems
  • You will have the opportunity to make a difference by leveraging your experience connecting with less experienced engineers, collaborating and cheering together
  • Joining one of our expanding multi-disciplinary agile teams, you will work together with product owners, UI/UX designers, architects, engineers, and other business members to translate requirements into well-engineered solutions
  • You will ideally join our Web and Flutter Community of Practices, and your input on how to improve processes and maintain high quality across the team will be very welcome
  • Career progression is as important to us as it is for you, and we, therefore, have put in place a Tide Growth Framework to guide you. With our expanding teams and business, we will encourage you to outgrow your initial responsibilities, if you so desire

Our company is committed to creating an inclusive and diverse environment, that fosters cooperation in everything we do. This role offers an exceptional opportunity to make a real difference with responsibilities across engineering practices in a supportive and rapidly expanding company!

 

You’ll be a great fit if you have/are: 

  • Working experience with Web as a Sofware Engineer
  • Strong knowledge in Semantic HTML, CSS(3) and JavaScript(ES6)
  • Solid experience in Angular2+, TypeScript, RxJS, and NgRx
  • Solid experience in using testing tools such as Jest and Cypress or similar
  • Passionate about building great products in small, autonomous, agile teams
  • A passion for automation tests and experience writing testable code
  • Experience building sleek, high-performance user interfaces and complex Web apps that successfully shipped to customers

Our Tech Stack(you don't have to be excelling inall, but willing to learn them):

  • Angular 15+(includingNgRxandAngular Material) orReactat their full potential to build our web apps
  • Nrwl Nxto manage them as mono repo
  • Storybook as live components documentation
  • Node.js, NestJs and PostgreSQLto power up the BFF middleware
  • EKS/Kubernetesused by the Cloud team to run the platform
  • Contentful to provide some dynamic content to the apps
  • DataDog, SonarCloud, Semgrep, LaunchDarkly, and Segment to help us safely track, monitor and deploy
  • GitHubwithGitHub actionsto power the Cl/CD pipelines (new joiners are encouraged to have something deployed to production in their first 2 weeks)

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

  • Competitive salary 
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • 25 Annual leaves
  • Family & Friendly Leaves
  • Stock Options

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of theirethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems!We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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+30d

VIP Account Manager, Ohio

FanDuelRemote (Cincinnati, Ohio)
flutter

FanDuel is hiring a Remote VIP Account Manager, Ohio

Job Application for VIP Account Manager, Ohio at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":" VIP Account Manager, Ohio","datePosted":"2024-08-13","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cincinnati, Ohio, United States","addressRegion":"OH","addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eFanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of high-net-worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, and provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eManage and retain a portfolio of High Value Players\u003c/li\u003e\n\u003cli\u003eProvide an enhanced proactive one stop service to encourage loyalty\u003c/li\u003e\n\u003cli\u003eEnsure that Compliance and Responsible Gaming ideals are at the heart of all we do\u003c/li\u003e\n\u003cli\u003eCollect and document customer profiles\u003c/li\u003e\n\u003cli\u003eDevelop relationships and offer tailored rewards through regular correspondence\u003c/li\u003e\n\u003cli\u003eMeet pre-determined productivity, quality, and Service Level Agreement targets\u003c/li\u003e\n\u003cli\u003eProvide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback\u003c/li\u003e\n\u003cli\u003eMonitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements\u003c/li\u003e\n\u003cli\u003eMeet and host VIPs at Hospitality events\u003c/li\u003e\n\u003cli\u003eDeliver against company responsible gaming protocols\u003c/li\u003e\n\u003cli\u003eOpportunity to mentor and develop VIP Hosts within the team\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMinimum 2 years of experience in high end customer service field preferred\u003c/li\u003e\n\u003cli\u003eExcellent verbal and written communication skills\u003c/li\u003e\n\u003cli\u003eBusiness to Customer Sales experience preferred\u003c/li\u003e\n\u003cli\u003eKnowledge of online gaming industry essential\u003c/li\u003e\n\u003cli\u003ePassionate about providing top level service\u003c/li\u003e\n\u003cli\u003eConfident and people focused personality\u003c/li\u003e\n\u003cli\u003eExcellent analytical skills and experience with Excel\u003c/li\u003e\n\u003cli\u003eStrives to meet targets and deadlines\u003c/li\u003e\n\u003cli\u003eExcellent organizational and planning skills\u003c/li\u003e\n\u003cli\u003eUnderstanding of Marketing processes preferred\u003c/li\u003e\n\u003cli\u003eWilling and able to work non-traditional business hours\u003c/li\u003e\n\u003cli\u003eTravel for this role is expected around 25% of the time\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePLAYER BENEFITS\u003c/strong\u003e\u003cbr\u003eWe treat our team right\u003c/p\u003e\n\u003cp\u003eFrom our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAn exciting and fun environment committed to driving real growth\u003c/li\u003e\n\u003cli\u003eOpportunities to build really cool products that fans love\u003c/li\u003e\n\u003cli\u003eMentorship and professional development resources to help you refine your game\u003c/li\u003e\n\u003cli\u003eBe well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp style=\"text-align: center;\"\u003eFanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” \u0026nbsp;We are committed to equal employm

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+30d

VIP Account Manager, Midwest

FanDuelRemote (Chicago, IL)
flutter

FanDuel is hiring a Remote VIP Account Manager, Midwest

Job Application for VIP Account Manager, Midwest at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"VIP Account Manager, Midwest","datePosted":"2024-08-13","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago, Illinois, United States","addressRegion":"IL","addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eFanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of high-net-worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, and provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eManage and retain a portfolio of High Value Players\u003c/li\u003e\n\u003cli\u003eProvide an enhanced proactive one stop service to encourage loyalty\u003c/li\u003e\n\u003cli\u003eEnsure that Compliance and Responsible Gaming ideals are at the heart of all we do\u003c/li\u003e\n\u003cli\u003eCollect and document customer profiles\u003c/li\u003e\n\u003cli\u003eDevelop relationships and offer tailored rewards through regular correspondence\u003c/li\u003e\n\u003cli\u003eMeet pre-determined productivity, quality, and Service Level Agreement targets\u003c/li\u003e\n\u003cli\u003eProvide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback\u003c/li\u003e\n\u003cli\u003eMonitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements\u003c/li\u003e\n\u003cli\u003eMeet and host VIPs at Hospitality events\u003c/li\u003e\n\u003cli\u003eDeliver against company responsible gaming protocols\u003c/li\u003e\n\u003cli\u003eOpportunity to mentor and develop VIP Hosts within the team\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMinimum 2 years of experience in high end customer service field preferred\u003c/li\u003e\n\u003cli\u003eExcellent verbal and written communication skills\u003c/li\u003e\n\u003cli\u003eBusiness to Customer Sales experience preferred\u003c/li\u003e\n\u003cli\u003eKnowledge of online gaming industry essential\u003c/li\u003e\n\u003cli\u003ePassionate about providing top level service\u003c/li\u003e\n\u003cli\u003eConfident and people focused personality\u003c/li\u003e\n\u003cli\u003eExcellent analytical skills and experience with Excel\u003c/li\u003e\n\u003cli\u003eStrives to meet targets and deadlines\u003c/li\u003e\n\u003cli\u003eExcellent organizational and planning skills\u003c/li\u003e\n\u003cli\u003eUnderstanding of Marketing processes preferred\u003c/li\u003e\n\u003cli\u003eWilling and able to work non-traditional business hours\u003c/li\u003e\n\u003cli\u003eTravel for this role is expected around 25% of the time\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePLAYER BENEFITS\u003c/strong\u003e\u003cbr\u003eWe treat our team right\u003c/p\u003e\n\u003cp\u003eFrom our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAn exciting and fun environment committed to driving real growth\u003c/li\u003e\n\u003cli\u003eOpportunities to build really cool products that fans love\u003c/li\u003e\n\u003cli\u003eMentorship and professional development resources to help you refine your game\u003c/li\u003e\n\u003cli\u003eBe well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp style=\"text-align: center;\"\u003eFanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” \u0026nbsp;We are committed to equal employme

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+30d

Mobile Software Engineer

AJ BellHybrid - WFH/Bristol, United Kingdom
DesignFirebasevuemobileiosflutterandroiddockerpostgresqltypescript

AJ Bell is hiring a Remote Mobile Software Engineer

Job Description

The Touch team is developing a next generation investment platform. We want to use technology to improve the way consumers access financial advice and manage their investments. 

The majority of existing platforms are still reliant on software and processes that aren’t capable of supporting today’s technology, so we started from scratch, developing a modern platform that is as efficient as possible. We're building a mobile first investment  app that lets advisers manage their clients' investments entirely through their Smartphone. 

The day to day responsibilities 

  • Engage in the full software development lifecycle: requirements gathering with stakeholders, working as a team to build and test features, managing deployment and supporting the service in production. 
  • Work as part of a distributed team made up of self-motivated and collaborative individuals. Much of our communication is remote and async so good communication skills are key. 
  • Iteratively make improvements to a new product while aligning to our mutually agreed design and architectural principles. 
  • Always looking for ways we can improve our product, processes and practices. We don’t like friction and waste. 
  • Automated testing, continuous integration and continuous deployment. We are huge proponents of automation. 
  • Working outside of your specialism when needed. While all our team members have a specialism, we don’t let that restrain us. Our engineers jump in to help get things done even in technologies out of their core competency. 

Your skills and attributes 

  • Excellent programming and problem solving skills 
  • Understanding of relevant software design patterns and paradigms, such as OOAD, DDD, MVC, microservices, containers/orchestration or event-driven architecture 
  • Experience in creating performant, scalable, secure and well tested code. 
  • You take ownership of tasks and problems, clearing roadblocks and pulling in other people to help when needed. 
  • Experience working with Investment or Pensions platforms would be an advantage 

Our tools and technologies 

The below are all things that we are either currently using or have found to be a useful  foundation when joining our team. Prior knowledge of them is not essential but would be  beneficial to the role: 

  • Flutter (including Dart) - we can provide training to experienced native iOS or Android engineers who haven’t used Flutter before. 
  • Firebase, Riverpod with Hooks, Provider, Deeplinking 
  • gRPC/proto 
  • PostgreSQL 
  • Docker 

Other technologies we use include:  

  • TypeScript and Vue 
  • Go 

About Touch by AJ Bell:

Touch are developing a next generation investment platform. We want to use technology to improve the way consumers access financial advice and manage their investments. The majority of existing platforms are still reliant on software and processes that aren’t capable of supporting today’s technology, so we started from scratch, developing a modern platform that is as efficient as possible.

We're building a mobile first investment app that lets advisers manage their clients' investments entirely through their smartphone.

We originally founded the company (then Adalpha Ltd) in 2018, before being acquired in 2021 by AJ Bell, one of the UK's largest investment platforms and part of the FTSE 250 Index, to support the development of their digital services.

About AJ Bell:

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 528,000 customers using our award-winning platform propositions to manage assets totalling more than £83.7 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,400 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

Our perks and benefits:

  • Starting salary of £55,000 - £80,000 (Depending on experience)
  • Starting holiday entitlement of 25 days, increasing up to 31 days with length of service
  • Holiday buy and sell scheme
  • A choice of pension schemes with matched contributions up to 6%
  • Discretionary bonus scheme
  • Annual free share awards scheme
  • Buy As You Earn (BAYE) Scheme
  • Health Cash Plan – provided by Medicash
  • Discounted private healthcare scheme and dental plan
  • Free gym membership
  • Employee Assistance Programme
  • Bike loan scheme
  • Sick pay+ pledge
  • Enhanced maternity, paternity, and shared parental leave
  • Loans for travel season tickets
  • Death in service scheme
  • Dedicated time for proof-of-concepts and assessing new tech
  • Support to attend conferences, events, and meet-ups
  • Paid time off for volunteer work
  • Charitable giving opportunities through salary sacrifice
  • Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
  • Personal development programmes built around you and your career goals, including access to personal skills workshops
  • Ongoing technical training
  • Professional qualification support
  • Talent management programmes
  • Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
  • Monthly leadership breakfasts and lunches
  • Casual dress code
  • Access to a range of benefits from our sponsorship deals

Hybrid working:

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Bristol office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.

Qualifications

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FanDuel is hiring a Remote Workforce Management Supervisor

Job Application for Workforce Management Supervisor at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"Workforce Management Supervisor","datePosted":"2024-07-31","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eThe Workforce Management Supervisor will be responsible for managing a team focused on real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eSupervise a team of Workforce Management Coordinators responsible for monitoring real time Customer Support Agents’ adherence while realigning resources in real time to optimize coverage and service level needs\u003c/li\u003e\n\u003cli\u003eEnsure accuracy of daily operations such as attendance monitoring and real time scheduling changes or updates\u003c/li\u003e\n\u003cli\u003eHave real time communication with the WFM team and operations when call outs or changes need to be done\u003c/li\u003e\n\u003cli\u003eProvide quality control oversight and team workload distribution\u003c/li\u003e\n\u003cli\u003eCoach, manage, and develop Workforce Management Coordinators including weekly 1:1 meetings\u003c/li\u003e\n\u003cli\u003ePrepare reporting on daily Key Performance Metrics and make recommendations for change based on results\u003c/li\u003e\n\u003cli\u003eTrain the team on standard policies and procedures, while coaching them to think creatively and passionately about ways in which we can improve\u003c/li\u003e\n\u003cli\u003eConduct performance appraisals and continuously promote and support developmental growth for the team\u003c/li\u003e\n\u003cli\u003eIssue performance documentation, including written warnings or performance improvement plans when necessary\u003c/li\u003e\n\u003cli\u003eAssist with email correspondence to Customer Support Agents and other departments regarding inquires\u003c/li\u003e\n\u003cli\u003eBuild and maintain strong relationships with key stakeholders from all teams to ensure shared objectives are met\u003c/li\u003e\n\u003cli\u003eAdditional responsibilities as assigned or requested as the needs of the business evolve \u003cbr\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e1+ years of experience supervising and management a team\u003c/li\u003e\n\u003cli\u003ePrevious experience in a Workforce Management role preferred\u003c/li\u003e\n\u003cli\u003eAssociate or bachelor’s degree preferred\u003c/li\u003e\n\u003cli\u003eStrong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment\u003c/li\u003e\n\u003cli\u003eAbility to make critical decisions while following company procedures\u003c/li\u003e\n\u003cli\u003eAbility t

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+30d

VIP Account Manager, Connecticut

FanDuelRemote (Connecticut)
flutter

FanDuel is hiring a Remote VIP Account Manager, Connecticut

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The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eFanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of high-net-worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, and provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gambling industry.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eManage and retain a portfolio of High Value Players\u003c/li\u003e\n\u003cli\u003eProvide an enhanced proactive one stop service to encourage loyalty\u003c/li\u003e\n\u003cli\u003eCollect and document customer profiles\u003c/li\u003e\n\u003cli\u003eDevelop relationships and offer tailored rewards through regular correspondence\u003c/li\u003e\n\u003cli\u003eMeet pre-determined productivity, quality, and Service Level Agreement targets\u003c/li\u003e\n\u003cli\u003eProvide detailed reports on your Customer Portfolio\u003c/li\u003e\n\u003cli\u003eMonitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements\u003c/li\u003e\n\u003cli\u003eMeet and host VIPs at Hospitality events\u003c/li\u003e\n\u003cli\u003eDeliver against company responsible gaming protocols\u003c/li\u003e\n\u003cli\u003eOpportunity to mentor and develop VIP Hosts within the team\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMinimum 2 years of experience in high end customer service field preferred\u003c/li\u003e\n\u003cli\u003eExcellent verbal and written communication skills\u003c/li\u003e\n\u003cli\u003eBusiness to Customer Sales experience preferred\u003c/li\u003e\n\u003cli\u003eKnowledge of online gaming industry essential\u003c/li\u003e\n\u003cli\u003ePassionate about providing top level service\u003c/li\u003e\n\u003cli\u003eConfident and people focused personality\u003c/li\u003e\n\u003cli\u003eExcellent analytical skills and experience with Excel\u003c/li\u003e\n\u003cli\u003eStrives to meet targets and deadlines\u003c/li\u003e\n\u003cli\u003eExcellent organizational and planning skills\u003c/li\u003e\n\u003cli\u003eUnderstanding of Marketing processes preferred\u003c/li\u003e\n\u003cli\u003eWilling and able to work non-traditional business hours\u003c/li\u003e\n\u003cli\u003eTravel for this role is expected around 25% of the time\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePLAYER BENEFITS\u003c/strong\u003e\u003cbr\u003eWe treat our team right\u003c/p\u003e\n\u003cp\u003eFrom our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAn exciting and fun environment committed to driving real growth\u003c/li\u003e\n\u003cli\u003eOpportunities to build really cool products that fans love\u003c/li\u003e\n\u003cli\u003eMentorship and professional development resources to help you refine your game\u003c/li\u003e\n\u003cli\u003eBe well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp style=\"text-align: center;\"\u003eFanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” \u0026nbsp;We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marit

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FanDuel is hiring a Remote Fraud Investigative Senior Analyst

Job Application for Fraud Investigative Senior Analyst at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"Fraud Investigative Senior Analyst","datePosted":"2024-07-24","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eThis role is responsible for leading and undertaking comprehensive, complex investigations related to deposit fraud, play integrity, abuse, account takeovers, organized fraud, and other fraud related investigations. This position plays a key role in staying abreast with current fraud trends and emerging threats and is required to present case studies to the broader team on a recurring basis. As a Fraud Investigative Senior Analyst, you will have the opportunity to partner with the broader team on state-specific reporting and regulatory-related fraud reviews. As a Senior Analyst, this role is also responsible for training and coaching entry level analysts within our team.\u003c/p\u003e\n\u003cp\u003eCandidates for this role must pass the required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports to the Fraud Investigative Manager.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eInvestigate and research allegations of fraud or abuse of system controls and communicate root cause findings\u003c/li\u003e\n\u003cli\u003eResearch, evaluate, and analyze information and intelligence to determine risk\u003c/li\u003e\n\u003cli\u003eAssist and partner in developing fraud mitigation strategies\u003c/li\u003e\n\u003cli\u003eTraining, mentoring and guiding analysts within the team\u003c/li\u003e\n\u003cli\u003eConduct applicable state-specific regulatory fraud reporting and regulator investigations\u003c/li\u003e\n\u003cli\u003eConduct social media research and information gathering related to investigations\u003c/li\u003e\n\u003cli\u003eCollaborate and partner with other departments within our organization, such as Security, Risk, Compliance, and other related teams\u003c/li\u003e\n\u003cli\u003eAnalyze past and current fraud trends and suspicious behavior tracking and initiate autonomy in identifying solutions\u003c/li\u003e\n\u003cli\u003eContinually learn and adapt to changing fraud trends and behavior\u003c/li\u003e\n\u003cli\u003eAdditional tasks and projects as assigned by the leadership team\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e4-6 years of fraud experience in daily fantasy sports, online gaming or related industries\u003c/li\u003e\n\u003cli\u003eAdvanced working SQL knowledge\u003c/li\u003e\n\u003cli\u003eProven experience with digital payments and understanding of e-Commerce platforms\u003c/li\u003e\n\u003cli\u003eBachelor’s degree in related field preferred\u003c/li\u003e\n\u003cli\u003eStrong research skills and prior investigative work\u003c/li\u003e\n\u003cli\u003eStrong verbal and written communication skills\u003c/li\u003e\n\u003cli\u003eIn-depth knowledge and understanding of common fraud trends and emerging threats\u003c/li\u003e\n\u003cli\u003eAdvanced knowledge of common fraud prevention strategies and systems\u003c/li\u003e\n\u003cli\u003eStrong understanding of Check, ACH, Wire, Debit/Credit card, PayPal and other payment channel operating rules\u003c/li\u003e\n\u003cli\u003eStrong communication, organizational, problem-solving, and analytical skills\u003c/li\u003e\n\u003cli\u003ePassion for sports and/or gaming industry a plus\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLicensure:\u003c/strong\u003e Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePLAYER BENEFITS\u003c/strong\u003e\u003cbr\u003eWe treat our team

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FanDuel is hiring a Remote Digital Engagement Specialist

Job Application for Digital Engagement Specialist at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"Digital Engagement Specialist","datePosted":"2024-07-24","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eWe’re looking for an experienced, customer-focused teammate to help support FanDuel’s customers across social media platforms. This Specialist will be responsible for responding to customer inquiries and engaging with FanDuel customers across all social media platforms and FanDuel products. You will have the opportunity to represent the FanDuel brand in a very public channel, so all teammates are expected to not only be an expert on FanDuel products, processes, and gaming, but the FanDuel brand voice and modern social media techniques and etiquette.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eServe as part of a collaborative team using social media channels (Twitter, Facebook, etc…) to rapidly resolve issues, protect FanDuel’s brand, and deliver industry-leading experiences to our growing community of avid sports fans\u003c/li\u003e\n\u003cli\u003eFunction as a subject matter expert for players regarding all FanDuel products and promotions, including Sportsbook, Casino, Fantasy, Racing, and free to play contests\u003c/li\u003e\n\u003cli\u003eUtilize creativity and passion to personalize customer experiences and represent the FanDuel brand while correctly utilizing appropriate style guidelines\u003c/li\u003e\n\u003cli\u003eServe as a frontline resource for recognizing product or customer issues, responsible gaming concerns, system outages, or fraud attempts.\u0026nbsp; Utilize appropriate tools, critical thinking, and solid judgment to triage situations with large impact, and escalate as appropriate\u003c/li\u003e\n\u003cli\u003eProvide support for fraud and payment inquiries (ATO, MM NoC, Unauthorized Login, Chargebacks, etc.)\u003c/li\u003e\n\u003cli\u003eRespond to product reviews left by our customers, and provide basic technical assistance when required\u003c/li\u003e\n\u003cli\u003eUse technical ability to master internal admin systems, review accounts, troubleshoot bugs, and resolve issues\u003c/li\u003e\n\u003cli\u003eHelp represent the voice of the customer by compiling and sharing user insights and trends to all areas of the business including product, marketing, and operations\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eBasic stats:\u003c/em\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMinimum of 1 year of full-time professional experience in a customer service or sales focused position\u003c/li\u003e\n\u003cli\u003eMinimum of 6 months supporting online sports gaming or casino products\u003c/li\u003e\n\u003cli\u003eAvailability to work flexible hours that include nights and weekends\u003c/li\u003e\n\u003cli\u003eExcellent written communication skills\u003c/li\u003e\n\u003cli\u003eFamiliarity with social media platforms, functionality, and communication styels\u003c/li\u003e\n\u003cli\u003eStrong operational mindset, with a proven ability to persevere, problem-solve, and think creatively while focusing on overall quality of work\u003c/li\u003e\n\u003cli\u003eAbility to actively listen to what others have to say and restate information to ensure understanding\u003c/li\u003e\n\u003cli\u003eStrong multi-tasker with excellent time management\u003c/li\u003e\n\u003cli\u003eTeam oriented with great communication skills\u003c/li\u003e\n\u003cli\u003eCuriosity and willingness to become a subject matter expert across FanDuel products (including, but not limited to: DFS, sports betting, casino, Canada, racing, fraud, and payments)\u003c/li\u003e\n\u003cli\u003eLicensure:\u0026nbsp;Must be able to pass and maintain regulatory licensing requirements as mandated by state ra

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FanDuel is hiring a Remote Salesforce Business Analyst

Job Application for Salesforce Business Analyst at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"Salesforce Business Analyst","datePosted":"2024-07-23","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eThe Salesforce Business Analyst is a key member of our CRM Applications team. In addition to being responsible for business analyses, you will be responsible for helping drive a world-class support organization by empowering the team with the tools, processes, and information they need to deepen customer relationships and deliver amazing results. In this role, you will lead enhancements to the Fraud and Payments core tooling to drive agent and operational efficiencies - as measured by response times, handle times, case/interactions per hour, resolution time first contact resolution rate, among other metrics.\u0026nbsp; This role works directly with the project team and relevant stakeholders gathering requirements to analyze, design and/or implement technology best practice business changes. You will be responsible for communicating with senior members of the Fraud and Payments leadership team \u0026amp; stakeholders.\u0026nbsp; In addition, you should have solid functional and/or industry knowledge, as well as Salesforce products, specifically Service Cloud.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cp\u003eSalesforce Business Analyst responsibilities and expectations:\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eProactively coordinate with your assigned stakeholders to identity business requirements and translate them into scalable Salesforce solutions.\u003c/li\u003e\n\u003cli\u003ePartner with Architects and Developers to transform project requirements into Salesforce design and implementation.\u003c/li\u003e\n\u003cli\u003eRoadmap all feature requests and asks by stakeholders into an actionable yearly plan.\u003c/li\u003e\n\u003cli\u003eWork with Architects to express the scope of the project to determine sizing and agreement on delivery dates.\u003c/li\u003e\n\u003cli\u003eDevelop reusable templates and maintain Business Systems Analyst methodology.\u003c/li\u003e\n\u003cli\u003eBuild comprehensive business requirements documents for large-scale Salesforce feature request.\u003c/li\u003e\n\u003cli\u003eMaintain and coordinate consistent and clear communication with the stakeholders to ensure they are aware of all project updates.\u003c/li\u003e\n\u003cli\u003eCritically evaluate information gathered from multiple sources, reconcile inconsistency and break down high-level information into details.\u003c/li\u003e\n\u003cli\u003ePlan and monitor project scope by ensuring that needs are within the scope of the finalized requirements and communicating any variances to stakeholders and our internal team.\u003c/li\u003e\n\u003cli\u003eDevelop, maintain and perform processes to continuously monitor data quality and integrity in platform applications with Salesforce Administrator and functional managers to create training materials and do

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+30d

iOS Developer

NOCDChicago, IL, Remote
NextJSkotlinfigmatailwindFirebaseswiftmobileslackiosflutterMySQLtypescriptcsspythonAWSbackend

NOCD is hiring a Remote iOS Developer

Job Description

About NOCD: 

Despite being ranked by the World Health Organization as a top 10 most disabling condition, having a lifetime prevalence of over 2%, and causing people to be 10 times more likely to die by suicide, OCD is commonly misrepresented as a personality quirk. Moreover, the "gold-standard" treatment for OCD called Exposure and Response Prevention (ERP) has never been widely-accessible. The mission of NOCD is to ensure everyone with OCD knows they are not alone and has access to evidenced based care. Our company started after our founders' own experience with OCD - trying to understand what was happening, going through various misdiagnoses, and finally working with an ERP specialist to get better. We recently raised a series A round and need the help of those who are passionate about our mission to serve those with OCD.

 

What we're looking for: 

  • Passion for our mission and empathy for our members- building for members means learning about what they're going through. We'll send you resources about OCD is from a members perspective and how it's managed from a clinical perspective

  • High Agency and bias to action- We are still a small company and there's a lot of work to do. We trust everyone we hire and will provide them any support they need 

  • Abundance and growth mindset- There is always more we can do to serve our members. We hope this will be one of the most rewarding professional experiences of your career. 

  • Clear communication- Ideas are better when shared so we hope that you can share them with others in written form. 

  • 5 + years of experience- You care about what you're building and have built significant production systems in the past. You are comfortable moving across the stack when necessary

  • Building an amazing user experience with our iOS app

Tools we use: 

  • Web : NextJS / Typescript / Tailwind CSS / Netlify / React

  • Mobile : Swift / Flutter / Kotlin / Firebase

  • Backend : Python Flask / MySQL Aurora / Stripe + Paypal / Aptible / AWS

  • Data : FiveTran / GCP / BigQuery / Metabase / Google Sheets / Data Studio

  • Internal Tools : Retool / React Native / Google Sheets

  • Communication: Pen + Paper / Whiteboard /  Figma / Google Docs / Slack / Clickup 

Things you might do: 

  • Build evidence-based OCD therapy features for our users

  • Enhance ways our members interact with each other when sharing their journeys with OCD

  • Communicate with stakeholders to help drive iOS product direction

Qualifications

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FanDuel is hiring a Remote Fraud Investigative Lead Supervisor

Job Application for Fraud Investigative Lead Supervisor at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"Fraud Investigative Lead Supervisor","datePosted":"2024-07-12","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eThis role is responsible for leading and conducting comprehensive, complex investigations related to regulator concerns related to deposit fraud, play integrity, abuse, account takeovers, organized fraud, and other fraud specific investigations. This position will be a part of internal quality assurance testing as it relates to fraud processes along with preparing and presenting findings. This role is required to stay current on fraud trends and emerging threats and present case studies to the broader team on a recurring basis.\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eAs a Fraud Investigative Lead Supervisor, you will be contributing to state-specific reporting and regulatory-related fraud reviews. In addition to completing and leading investigations, this role will be responsible for overseeing direct reports, and managing tasks such as coordinating job rotations, providing regular and consistent feedback to direct reports, reporting significant findings and activity updates to the Fraud investigative Manager, goal coaching, and other supervisory tasks. This role may assist in designing, documenting, implementing, and monitoring of new procedures/services.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eCandidates for this role must pass the required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports to the Fraud Prevention Manager.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eTrain and mentor Fraud Investigators and Fraud Prevention Analysts within our department\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eParticipate in quality assurance testing related to fraud prevention efforts\u0026nbsp;\u003c/li\u003e\n\u003cli\u003ePrepare investigation reports, summaries, and present findings\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eInvestigate and research allegations of fraud or abuse of system controls and communicate root cause findings\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eLead applicable state-specific regulatory fraud form reporting and regulator investigations\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eResearch, evaluate, and analyze information and intelligence to determine risk\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eAid in developing fraud mitigation strategies\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eOSINT collection and analysis\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eCollaborate with other departments within our organization, such as Security, Risk, Compliance, and other related teams\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eAnalyze past and current fraud trends and suspicious behavior tracking\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eContinually learn and adapt to changing fraud trends and behavior\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eOther tasks and projects as assigned by the leadership team\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e3+ years of fraud experience in daily fantasy sports, online gaming or related industries\u0026nbsp;\u003c/li\u003e\n\u003cli\u003e1+ years of leadership experience preferred\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eProficiency with SQL required\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eExperience with digital payments and understanding of e-Commerce platforms\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eCybersecurity experience a plus\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eExperience interacting with regulators and compliance a plus\u0026nbsp;\u003c/li\u003e\n\u003cli\u003ePrior experience using open-source intelligence\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eStrong verbal and written communication skills\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eBachelor’s degree in related field preferred\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eDemonstrated aptitude for process execution, including identification of areas for improvement\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eIn-depth knowledge and understanding of common fraud trends and emerging threats\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eAdvanced knowledge of common fraud prevention strategies and systems\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eIntermediate understanding of Check, ACH, Wire, Debit/Credit card, PayPal and other payment channel operating rules\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eEffective communication, organizational, problem-solving, and analytical skills\u0026nbsp;\u003c/li\u003e\n\u003cli\u003ePassion for sports and/or gaming industry a plus\u0026nbsp;\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLice

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FanDuel is hiring a Remote Fraud Program Senior Manager

Job Application for Fraud Program Senior Manager at FanDuel{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"FanDuel","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/006/973/resized/preview3.jpg?1569577352"},"title":"Fraud Program Senior Manager","datePosted":"2024-07-19","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"addressCountry":null,"postalCode":null}},"description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eABOUT FANDUEL\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFanDuel Group (“FanDuel\") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.\u003c/p\u003e\n\u003cp\u003eFanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.\u003c/p\u003e\n\u003cp\u003eIts networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.\u003c/p\u003e\n\u003cp\u003eFanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE ROSTER\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE POSITION\u003cbr\u003e\u003c/strong\u003eOur roster has an opening with your name on it\u003c/p\u003e\n\u003cp\u003eFanDuel is looking for a Fraud Program Senior Manager to execute the delivery of our fraud prevention and mitigation programs. This role is pivotal in developing and implementing strategies to mitigate fraud risks and to protect FanDuel from bad actors.\u003c/p\u003e\n\u003cp\u003eCandidates for this role must pass the required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports to the Fraud \u0026amp; Payments Senior Director.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE GAME PLAN\u003c/strong\u003e\u003cbr\u003eEveryone on our team has a part to play\u003c/p\u003e\n\u003cp\u003eIn this role as Fraud Program Senior Manager, you will work closely with the entire Fraud Leadership Team to ensure the successful delivery of our current fraud program while also strategizing on how our future program can evolve. You will also collaborate closely with multiple departments within FanDuel including Product, Commercial and Engineering. This is an exciting opportunity to join an industry leading fraud team.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE STATS\u003c/strong\u003e\u003cbr\u003eWhat we're looking for in our next teammate\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e8-10 years of fraud experience preferably within the e-commerce, gaming or financial services industry\u003c/li\u003e\n\u003cli\u003eBachelor’s Degree or equivalent work experience\u003c/li\u003e\n\u003cli\u003e6+ years working cross functionally with tech, product and other internal stakeholders\u003c/li\u003e\n\u003cli\u003eExperience with fraud prevention programs preferred\u003c/li\u003e\n\u003cli\u003eExperience in driving enterprise-wide change management plans\u003c/li\u003e\n\u003cli\u003eDirect knowledge and experience with merchant fraud prevention solutions\u003c/li\u003e\n\u003cli\u003eAbility to work in a fast-paced, highly collaborative, fun environment\u003c/li\u003e\n\u003cli\u003eExcellent written and verbal communication as well as presentation skills\u003c/li\u003e\n\u003cli\u003eHave an extreme bias for action, does not get paralyzed by complexity\u003c/li\u003e\n\u003cli\u003eKnowledge of sports and/or experience working within a heavily regulated industry is a plus\u003c/li\u003e\n\u003cli\u003eDon’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skillet and are interested in learning more about this position. \u003cbr\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePLAYER BENEFITS\u003c/strong\u003e\u003cbr\u003eWe treat our team right\u003c/p\u003e\n\u003cp\u003eFrom our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employe

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