We are seeking a dynamic Solutions Consultant to join our Small Business Sales Team in Scottsdale, Arizona, where you will play a pivotal role in driving growth and delivering exceptional customer experiences for our small business clients.

The Solutions Consultant (SC) assists in the sales process by providing detailed consultation on customer requirements, customer needs, and, most importantly, how Nextiva’s platform can improve business outcomes. This individual will work hand in hand with the sales teams, partners, prospects, and customers to ensure that all team members are aware of the design requirements. As an SC, you will participate as a technical liaison to the sales and service delivery organizations and manage requests for technical pre-sales assistance, scheduled customer discovery sessions, and solutions demonstrations. This individual will be responsible for creating and introducing solutions to the customer that will help lead the way to Closed/Won business.

The Solutions Consultant is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SC’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility. 

Key Responsibilities

• Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
• Develop comprehensive and creative use cases for prospective Nextiva customers
• Present the Nextiva solution in conjunction with customer predefined requirements
• Review quotes, RFPs, business plans and other customer documents to develop and prepare an effective response or proposal
• Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales teams
• Participate in work groups regarding custom requests and professional services for unique customer requirements
• Develop relationships with vendors including keeping track of new information and sharing with your team
• Develop comprehensive documentation to be leveraged in the composition of the Statement of Work for the Service Delivery Organization
• Provide technical assistance to other departments, including Product Management, Marketing, and People Development teams
• Ensure the solution(s) will work for the customer through demonstration and also through proof of concept (POC) or trial deployments

Communications and Presentations

• Must be compelling, passionate and enthusiastic speaker with communication skills of the highest caliber
• Deliver and present comprehensive and customized product and service demonstrations in a clear and concise manner to many levels of technical skill sets and audience sizes
• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers
• Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition
• Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry
• Solutions Consultant must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell
• The Solutions Consultant is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities

Qualifications

• 2+ years CCaaS experience
• 2+ years as a Sales or Solutions Engineer
• BS Computer Science or equivalent work experience
• Understanding of sales process, strategies and solutions selling
• Demonstrate ability to develop, build and maintain strong relationships with sales team, partners, vendors, prospects, and customers
• Create, present and document technical solutions
• Outstanding presentation skills
• Exceptional work ethic, time management, and organizational skills
• Deep knowledge of Customer Service Software, Customer Relationship Software, Data Warehousing Software, Artificial Intelligence and the application of each.
• Ability to create convincing proposals and documentation, including solution diagrams
• Capable of completing job responsibilities with minimal supervision
• Ability to apply solutions, technology and products to a business opportunity

Competencies

• Office 365 and Google G-Suite programs and applications
• Salesforce application knowledge preferred
• Google Cloud certifications preferred
• Visio and Lucidchart - network diagram tools.
• PHP, Java, Python and other programming languages.
• API structure and development capabilities.
• Data Networking, SIP, Contact Center technical certifications
• Strong experience with networking protocols, standards, and hardware
• Legacy Contact Center platforms and modern SIP endpoints.
• Proficiency in using hosted contact center applications
• For Scottsdale SC, it must be in-office hybrid 3x/week minimum

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1   #LI-HYBRID

Grammarly offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of theFortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for a Sales Engineer to join our Sales Engineering team. This role will accelerate Grammarly Business's growth, ensure a high impact on key deals, and establish it as a thriving B2B offering globally.

Grammarly’s go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.

As a Sales Engineer, you will ensure successful deals by showcasing our product, running successful POCs (proofs of concept), overcoming objections, and working closely with our Product, Marketing, and Engineering teams. You will also help build the necessary tools and processes to accelerate deals and make the team more effective and efficient.

You will collaborate with your peers to develop this function. You will focus on improving all Sales Engineering processes, including value realization, security posture, and demonstration materials. Additionally, you will serve as both a mentor and a mentee within the Sales Engineering team by sharing your unique perspectives as you gain more experience with Grammarly prospects and customers.

• Take part in some of Grammarly Business’s largest Commercial deals.
• Inform Product, Marketing, and Engineering to improve the Grammarly Business roadmap and messaging. 
• Play a central role in building up a successful end-to-end revenue machine.

Qualifications

• Has 5+ years of relevant experience as a Sales Engineer in a SaaS environment. 
• Relentlessly sets and achieves short-term and long-term goals. 
• Is passionate about working with prospects and customers to deepen relationships, find solutions, and close deals.
• Is analytical and able to think through and position Grammarly’s product as a solution to our customers’ most critical problems.
• Enjoys working collaboratively—particularly with Product, Engineering, and Product Marketing teams.
• Works effectively with Security, IT, and related teams to ensure client confidence and solve specific client needs.
• Applies an understanding of SaaS business models to identify and shape solutions.
• Uses data to identify gaps and opportunities.
• Communicates effectively.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.
• Is able to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based.

Compensation and Benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

The commission portion for this role will be 30% of the On-Target Earnings (OTE). The market-based compensation differentials will be applied only to base pay for commission-eligible team members.

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

#LI-SL1

This Role:You’ll work with our sales engineering team in pre-sales situations to solve complex problems at major corporations. You’ll have the opportunity to support enterprise pilots and deployments of our solutions to ensure success. You will be developing a combination of engineering skills, an analytic mindset and business savvy. A strong candidate will have some information security experience or a strong interest to learn both technology and professional acumen.

Responsibilities:

• Assist the Sales Engineering organization with operational tools and tasks
• While developing your Sales Engineering skills, you will be able to help create enablement content for the team
• Work with the Sales Engineering Team to help customers, understand requirements, field technical questions, and demonstrate capabilities
• Assist with product proof of value efforts
• Develop sample use-cases and analytic demos
• Address critical analytical, technical, and operational issues

Qualifications:

• Demonstrate the ability to learn and develop
• General knowledge of IT Infrastructure, cybersecurity, and security operations a plus, but not required
• Technical skills not required, but any coding experience preferred (i.e. Python, JSON)
• Experience in an analytical role (intelligence, military, cyber, business operations, etc.)
• Show the ability to learn how to collaborate and communicate with technical and non-technical personnel from deep geeks to top execs
• Cyber security or threat intelligence experience is a plus
• Solid communication and presentation skills are a must. Applicants must have the ability to tell a compelling story and engage your audience.
• Willingness to travel at least 20%

#LI-Remote

Senior Sales Engineer, ASEAN

The Senior Sales Engineer supports our Enterprise Sales Executives, partners and Major Account Managers across the ASEAN regions by owning the technical solution throughout the sales process. This includes initial sales prospecting, attending conferences and MeetUps, scoping and architecting solutions, running proof-of-concepts to prove ROI, training, and evangelising Fastly products in the market. 

With an opportunity to help grow an already strong business across ASEAN region, you’ll be talking to some of the largest companies in the region, simplifying web delivery architectures, solving application security problems and making the web a safer and faster place. 

This role reports to the APJ Sales Engineering Manager who is based in Sydney, Australia.

What You'll Do:

• You’ll have a strong desire to displace legacy web application security solutions in Enterprise companies across ASEAN
• Supporting a team of sales, account management and partner executives throughout the entire sales opportunity cycle you’ll own the technical win 
• Be the technical expert with Fastly products, understand Fastly’s differentiators and win against our competitors products and services
• Be responsible and run Proof of Concept projects, answer technical RFPs, engage with prospects and existing customers
• You’ll be hands on with the technology across Delivery, Security and Compute

What We're Looking For: 

• Strong understanding of Internet technologies, including DNS, HTTP, TLS
• A self starter who can identify what needs to be done for a Technical Win 
• Work with a number of Sales Executives, each with their own style and communication preferences. Manage your own calendar and prioritise effectively 
• You have experience working for a Vendor in the Internet industry
• Ideally 7+ years of relevant professional experience in sales engineering, solutions engineering, solutions architecture or web application infrastructure design

We’ll be super impressed if you have experience in more than two of the following: 

• Industry recognised IT certifications in the security, public cloud and/or application development space. Examples of projects showing expertise in a specific area is encouraged during interviews
• Hands on experience with CDN, WAF and/or Web Development technologies and languages
• DevSecOps experience, automation and configuration as code applications
• Pre-sales experience with a Security vendor selling Internet security products and services
• Experience delivering presentations at conferences, large meetings and events

Work Hours: 

• You’ll work both remotely and from the Singapore based office as required. This position will require you to be available during core business hours in Singapore with a Monday to Friday working week. On occasion, travel and customer requirements may require working outside core business hours. 

Work Location(s) & Travel Requirements: 

This position is open to Singapore based applicants with the ability to work without sponsorship

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.  

This position may require travel as required by your role or requested by your manager. Expected travel includes trips to the USA at least once per year and travel to India, Malaysia, Indonesia, Thailand, Vietnam, The Philippines, Taiwan, Hong Kong and South Korea.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.