This Product Director will be responsible for building platform products that help our merchants make more money through SMS marketing. At minimum this director’s scope will include our core-related PDE Pods - Flow Builder, Data Platform, Messaging Platform, and Billing & App Systems.

Helpful skills:

• Technical degree
• Background at the intersection of fintech and martech (AI a big plus)
• At minimum has managed a team of 3+ PMs across distinct product areas, preferably has also managed other people leaders
• Fraud/risk mitigation and management
• Infosec management
• Excited to self-serve Looker & Snowflake with limited BI support
• Nice to have: GM background or MBA

Helpful experiences:

• Product operations or technical program experience
• Deep interest or practical experience in AI (predictive and generative)
• High scale multi-channel messaging platform execution
• Managing a team through M&A, re-platforming or platform expansion (e.g., new primary platform integration - like a Shopify competitor)
• Experience in ecommerce, martech and fintech
• Experience supporting platform needs for new product lines (0-1) and scaled product lines ($20M+ revenue)
• You were a startup founder or ‘intrapreneur’ at some point in your career
• You’ve worked in the Shopify ecosystem

What We’ll Love About You

• Comfort with Ambiguity:The ability to positively and proactively manage teams through the uncertain and rapidly evolving landscape of Martech & AI. This Product Director needs to navigate through uncertainty with confidence, making informed decisions with incomplete information and being resilient in the face of setbacks or changes in direction. Innate ability to self-structure.
• Speed and Agility in Execution:The ability to drive projects forward quickly and efficiently is crucial. This involves setting clear, ambitious goals for the team and fostering an environment where speed is balanced with quality. The Product Director must excel at identifying and removing bottlenecks, ensuring that teams are nimble and can pivot or accelerate based on feedback and market dynamics. This director needs to have a strong bias for action and anticipate needs.
• Strategic Vision and Foresight:Maintaining a strong strategic vision is vital, enabling the Product Director to identify long-term opportunities that align with the company's growth objectives. This includes understanding market trends, customer needs, and potential technological advancements to guide the development of innovative products that meet future demands.
• Leadership in Innovation and Experimentation: Encouraging a culture of innovation where team members are empowered to experiment and propose creative solutions is key. The Product Director should lead by example, promoting an environment where innovative ideas are celebrated, and failures are viewed as learning opportunities, fostering a resilient and forward-thinking team.
• Cross-Functional Collaboration and Influence:The capacity to work across different parts of the organization and influence without direct authority is critical. This Product Director must build strong relationships with various teams, including our PDE, G&A and GTM teams, ensuring alignment and swift execution. This involves excellent cross-functional communication skills, empathy, and the ability to motivate and guide teams towards common goals.

What You’ll Love About Us

• Salary range of USD $230,000-$250,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Opportunity to advance your career in an AI-focused company with many interesting product and technical challenges resulting from our high growth
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process :

• Intro Call:You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro:You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Homework Assignment:We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Final FEACH Interview:This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer:We send over an offer and you (hopefully) accept! Welcome to Postscript!

As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the VP, Enterprise Customer Success. 

Responsibilities:

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients 
• Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities 
• Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs 
• Identify and successfully close renewals and expansion opportunities within your book of business
• Have full ownership of commercial activities such as opportunity management and contract workflows. 
• Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals
• Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Develop collateral and conduct regular business reviews with client executive teams
• Ensure swift resolution of account issues by using resources from cross-functional teams
• Provide executive oversight and client communication
• Work with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members

Requirements for the position:

• 5+ years of Customer Success Management or Account Management
• Ability to travel when necessary
• Proficiency in Salesforce, JIRA, Excel and G-Suite is required 
• Proficiency in BI tools such as Looker is a plus
• Requirement to occasionally be working on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that Customer Support cannot resolve.
• Proven customer management experience with Enterprise accounts
• Proven track record of managing complex projects 
• An analytical and metrics-driven workstyle
• Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
• Creative, driven, resourceful, detail-oriented, and highly organized
• Excellent communication and presentation skills
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
• Passion for e-commerce and new technology
• Background in e-commerce, payments, fraud or data science is preferred

In 30 days:

• You will complete essential training for your role (e-learning and live sessions)
• You will be assigned your book of business
• You will conduct handover sessions for your accounts
• You will gain operational proficiency around Signifyd’s tech stack 

In 60 days:

• You will fully familiarize yourself with your book of business and meet your customers
• You will establish account plans for your accounts 
• You will familiarize yourself with internal operational processes and workflows 
• You will start to lead internal meetings, projects and conversations related to your accounts 
• You will be able to to conduct a business review with a client 
• You will continue your training on various aspects of the role (both e-learning and live sessions your onboarding buddy and/or Line Manager) 

And at 90 days:

• You will have build a full strategic view for your accounts including identification any opportunities or risks 
• You will fully complete all your training related to your role 
• You will gain operational proficiency within Signifyd cross-functional structure and will have a clear understanding of how to drive projects forward and resolve issues. 
• You will lead all internal and external engagement related to your accounts

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

At Vidyard, we make life easier for sellers, marketers and corporate communicators. Our video messaging tools, digital sales room platform, and other products are used by Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is looking for a Senior Data Developerto join our Data Platform team. Reporting to the Manager, Software Development, you'll play a key role in advancing our Company Data System, enhancing data pipelines, and optimizing tools. You'll work with technologies like Druid, Redshift, DBT, Cube, and Metabase, focusing on data collection, modelling, and activation. Collaborating closely with a dynamic team of developers, a data architect, and a product manager, you'll also engage with various stakeholder teams including R&D, Marketing & Growth, and RevOps. This position offers also the chance to use your expertise and collaborative skills to significantly impact product features such as Analytics, Notifications, GDPR Compliance, and Integrations, fostering a platform and builder experience approach.

This is a remote role open to candidates located in Canada.

About the Team

The Data Platform team’s mission is to improve the lives of Vidyardian contributors so that they can easily build and deliver customer value. We do this by building, enhancing, maintaining and supporting platform capabilities within data, tracking, and analytics based infrastructure and features.

While our primary focus is on the builder experience of Vidyardian contributors, we always have Vidyard customers top of mind too. We strive to deliver user value quickly and iteratively, and in a way that drives business health and growth.

Recent projects include migrating our Notifications system to the Knock Platform and re-architecting the Insights Dashboard with a modern analytics back-end using Druid.

 What You’ll Work On

• Leading key projects enhancing our data pipeline and roadmap while assessing cutting-edge technologies.
• Promoting the adoption of internally developed tools through engaging with users, creating comprehensive guides, and ensuring the tool integrates well with existing systems.
• Ensuring code development and review meet our high standards.
• Participatingin our incident management process. This includes addressing incidents, ensuring swift resolutions, and conducting thorough root cause analyses. You will also share key learnings and outcomes during incident reviews to help identify and implement action items that prevent future occurrences.
• Integrating cost-effectiveness and security considerations into our data practices, ensuring our infrastructure is not only scalable and efficient but also secure and economically viable.

What You’ll Bring to this Role and Your New Team

• Data Engineering Expertise: Dive deep into Data Systems (Collect, Ingest, Store, Process and Analyze). If these are your passions, we're looking for you.
• User Experience Advocate: You're all about crafting tools that resonate with internal users (such as developers). Your focus? Simplicity, supportability, ease-of-use. Plus, you're a pro at gathering feedback and enhancing the developer experience.
• Pragmatic Visionary: You're not just chasing cool tech. You understand what drives business impact and make smart, balanced choices. You're flexible with tech and languages, and ready to pick up new skills as needed.
• Decisive in Ambiguity: You're comfortable making decisions in uncertain situations, knowing that action often leads to answers.
• Communication Champion: You're adept at articulating complex data concepts to non-technical stakeholders and collaborating effectively across different teams. Your role will require exceptional clarity in communication, a keen ability to understand and manage risks, and skill in discussing technical trade-offs to meet data needs and project objectives.
• Collaboration Across Teams: Work closely with R&D and RevOps teams (and beyond) to build a robust Company Data System that aligns with business needs and internal users requirements.
• Quality Leader: You're driven to uplift our standards in quality, reliability, and performance.
• Lean & Experimental: You have an iterative and value-driven approach and love to experiment.
• Mentor & Guide: Sharing knowledge and mentoring team members is second nature to you.

Technical Skills We’re Targeting

• Data System tools such as AWS RDS, Kinesis, Fivetran, Redshift, Druid, AWS S3, DBT, Cube, Census, BI Tools (Looker, Metabase)
• Debugging expertise and familiarity with monitoring tools like Rollbar, Datadog, Prometheus, and Grafana
• Infrastructure as Code tooling - e.g. Terraform
• Some experience of modern front-end stacks - e.g. Webpack, Babel, Vue.js, React.js
• Server technologies such as Node.js and Ruby on Rails
• Relational Databases such as MySQL, PostgreSQL

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change togetherand deeply value the unique experiences, abilities and opinions you possess, so if this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for. 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one*
• Wellness allowance to spend on what's important to you 
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match*
• Stock options
• Flexible holiday program
• Home office stipend 
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all.  Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

We thank all applicants for your interest in Vidyard. Only those applicants selected for an interview will be contacted. Unsolicited resumes from Agencies will not be accepted.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us atrecruitment@vidyard.com.

Split is dedicated to empowering the world's product decisions, facilitating engineering and product teams to release features rapidly and securely. As a Backend Software Engineer, you will play a crucial role in building our CORE platform. This includes leading feature development for Split’s backend stack, designing and implementing APIs, and optimizing code for scalability, speed, and stability. Key technologies in our stack include Java, GoLang, MongoDB, Kafka, Redis, among others. This position will be a hybrid role with 2 days per week in the Redwood City, CA office. 

We believe in learning and development. We encourage you to apply even if you are uncertain about a few requirements.

We Value the Journey: Your Days at Split

We make the most of every day acting with urgency and determination. 

• Collaborate with a geographically distributed team of software engineers, product managers, and designers to develop services enabling swift and secure feature releases for customers.
• Actively contribute to evolving our product by suggesting ideas and solutions to enhance functionality and user experience, and implementing them effectively.
• Evaluate new technologies and methodologies to enhance our codebase and conventions.
• Innovate ways to optimize service performance.
• Take ownership of service operations in production, including participating in on-call rotations.
• Conduct regular code reviews, pair programming sessions, and collaborative design workshops.
• Contribute to product reviews and team meetings, offering technical expertise to scope, estimate, and prioritize work.

We Believe in Bold: About You

Experimentation is core to our culture – let’s iterate til’ we win. 

• Over 5 years of professional software engineering experience.
• Proficient in written and verbal communication.
• Strong problem-solving skills.
• Team player mindset.
• Deep understanding of data structures and computer science fundamentals.
• Possess a growth mindset with a keen interest in career development.
• Prioritize clean and modular code and demonstrate a commitment to adopting software development best practices for efficient teamwork and continuous delivery.

ABOUT ROCKET MONEY ????

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

ABOUT THE ROLE ????‍♀️

Reporting to the Director of Video Creative on the Growth team you will join a team of enthusiastic,creative individuals, charged with making Rocket Money stand-out amidst a competitive, crowded fintechspace. Focusing primarily on direct response digital advertising, you will take everything from roughconcepts to clearly defined ideas and transform them into highly creative and tightly edited packages thatentertain, educate, and convert users across multiple digital platforms. Your work will become part of aweekly cadence that uses data to understand performance, iterating on previous work whilesimultaneously producing and testing new content. Your work will not be limited to simply cutting andarranging pre-existing video clips, but include producing and shooting original footage, composing motiongraphic explainers, and sourcing new content to scale creative output. You will be responsible for buildingon and maintaining Rocket Money’s quality and aesthetic as well as being encouraged to express yourcreative voice and push the limits of what drives performance and acquires users.

Specifically, you will:

• Work hand-in-hand with our in-house team to build effective, direct-response ads catered to various user personas across multiple social media channels as well as broadcast
• Increase weekly creative output by releasing multiple variations of various concepts in a wide range of sizes
• Support the production team in managing integrated production projects from conception to delivery
• Liaise with internal teams, production teams, external vendors, actors and talent
• Participate in the creative ideation process, bringing new ideas to the table while offering a fresh perspective to pre-existing themes and concepts
• Contribute to story-boarding with a keen eye for detail and a clear vision for final results
• Follow creative briefs and planned storyboards to convert raw digital assets into cohesive stories that drive engagement
• Iterate on existing ideas and projects to finely tune creative output for optimal results, pertaining to specific channels and platforms
• Format new and existing assets to properly fit all media platform best practices
• Build streamlined workflows for production and delivery, while maintaining and contributing to asset library structure and organization
• Assist in overall production by tracking projects, interfacing with vendors, identifying efficiencies, and sharing your creative voice
• Juggle multiple projects simultaneously while constantly tracking to target completion date
• Demonstrate swift turnaround times
  
  

ABOUT YOU ????

• You love producing for direct response and predicting how users comprehend the ad with special consideration as to how your editing decisions can impact that
• You believe that data can inform creativity, not limit it
• Able to envision and edit many different visual scenarios using only one set of raw video assets
• Wizard with Premiere Pro and AfterEffects
• Strong design sensibilities and experience with Figma and Adobe Photoshop a plus
• Comfortable on a production set, understanding the needs of all steps of production from pre to post
• Skilled at presenting complex technical information in a clear and engaging format
• Comfortable with creating budgets and timelines, identifying and hiring third party vendors, and managing costs associated with production
• Excellent time management skills with the ability to understand project scope and accurately assess time availability
  
  

WE OFFER ????

• Health, Dental & Vision Plans
• Competitive Pay
• Matching 401k
• Unlimited PTO
• Lunch daily
• Snacks & Coffee
• Commuter benefits

Additional information: Salary range of $70,000 - $100,000/year + bonus + benefitsBase pay offered will vary depending on job-related knowledge, skills, and experience.

Rocket Money, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.