Fender Musical Instruments Corporationis a world-famous brand with offices across the globe. WithinFender Musical Instruments Corporation’s("FMIC")eCommerce team, we are changing the way our customers interact with Fender. By adding unique experiences and product offerings we are re-inventing the way people can access our legendary brand.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.

Fender is seeking an eCommerce Analytics Managerwith strong business acumen to join our team. Utilizing your analytical prowess, you will meticulously analyze data and distill into actionable insights and strategic recommendations.  You are an insatiably curious self-starter who thinks critically, objectively and seeks opportunities within the data.

Essential Functions:

• Design, conduct and interpret analytics to answer business questions with a focus on turning them into actionable insights, driving growth and improving the digital customer experience, with the guidance of the VP eCommerce, business and independently
• Pull and analyze data to help support the growth strategy for the ecommerce business with a focus on improving the conversion funnel, merchandising and user experience
• Analyze the impact of marketing channels (paid, CRM, organic, direct) to core metrics (traffic, conversion, AOV, new and repeat customers)
• Synthesize drivers and draggers turning them into actionable insights and recommendations to drive growth based on the findings
• Accountable for the integrity of all eCommerce reporting and insights, including weekly, monthly, and quarterly reporting of KPIs tied to revenue
• Develop and maintain comprehensive data tracking plans to ensure alignment with business objectives to accurately capture and utilize relevant metrics for strategic decision making including eComm performance paid media investments
• Key contributor to business reviews, testing and product roadmap
• Use customer data and feedback to understand shopping behaviors, buying trends, product trends, retention, loyalty, lifetime value, and more to inform loyalty strategies.
• Partner with the enterprise Data & Analytics department to investigate, troubleshoot and resolve data anomalies. Collaborate and provide recommendations and insights to improve reporting.
• Champion the integration of new analytical techniques and digital tools, promoting a culture of data driven decision making, continuous improvement and innovation
• Effectively create reports and presentations that use data visualization and storytelling to communicate findings to executives and stakeholders
• Additional duties as assigned

Qualifications:

• Bachelor’s degree or equivalent required
• 7+ years’ experience in web analytics and digital analytics best practices and programs
• Experience managing external partners, indirectly managing and influencing key stakeholders
• Understanding of how commercial tactics, ecommerce funnels, media, CRM tactics work together to drive optimal customer experience and business results
• Independent accountability to deliver high-quality analytics products to the business. Strong analytical and mathematical proficiency, curious mindset, and problem-solver
• Ability to validate analysis, reports and underlying data and collaborate with Data, Insight and Analytics team to resolve any reporting and system data integrity issues
• Demonstrated ability to present insights and recommendations in a clear, thoughtful ways
• Leverage tools such as Amplitude, Content Square, Segment, Tableau, Power BI, Avo and AB testing tools
• Familiarity with Alteryx, Avo, SQL, Python a plus

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position.  “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive.  The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs.  If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work.  Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case.  Subject to the foregoing, the current pay scale for this position is $95,000 - $130,000.00

Within Fender Musical Instrument Corporations’ (“FMIC”) the Global Sales team, we are focused on expanding market penetration and generate revenue through leadership, coaching, and professional development while keeping aligned with Fender’s customer growth strategy. We are currently searching for a talented Sales Operations Managerto join our team remotely.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

As the Sales Operations Manager,you will manage a variety of responsibilities essential to the success of the department.  This individual will ensure the accuracy and quality of set-up information in our National Accounts ordering systems and on their websites.  Additionally, this individual will update pricing in their systems and will serve as an expert in all areas of order entry and PO management.  Additionally, this individual will assist the National Accounts Sales Directors with assortment reviews, sales and unit forecasting, and all aspects of account management.

Essential Functions: 

• Sales Operations Management: Support the execution of sales programs by managing and optimizing processes for national accounts. Ensure that all operational procedures are followed for efficient product delivery, order processing, and customer satisfaction.
• Customer Product Training: Travel to customer locations to provide in-depth product training. Ensure that customers fully understand the product offerings, features, and benefits.
• Cross-Functional Collaboration: Work closely with sales, marketing, supply chain, and product management to ensure that all aspects of sales operations, including pricing, inventory management, and account forecasting, are aligned with company goals and customer needs.
• Process Improvement: Identify inefficiencies in sales operations workflows and recommend process improvements to increase accuracy, speed, and cost-effectiveness. Collaborate on system enhancements and tools to improve internal and customer-facing operations.
• Order Management: Oversee order processing, from initiation through delivery, ensuring accurate and timely fulfillment for national accounts. Partners with internal teams to troubleshoot any delays or issues that arise in the order cycle.
• Data Analysis & Reporting: Analyze key operational data to monitor account performance, identify risks or opportunities, and provide actionable insights to account teams. Generate and present regular reports on order fulfillment, account health, and operational KPIs.
• Forecasting & Demand Planning: Assist in forecasting product demand for national accounts, collaborating with supply chain and inventory teams to ensure adequate stock levels are maintained and prevent stockouts or overstock situations.
• Customer Support: Act as an operational point of contact for national accounts, resolving any order, delivery, or product-related issues quickly and efficiently. Ensure customer satisfaction by maintaining strong communication with account managers and clients.
• Compliance & Documentation: Ensure that all operational activities comply with company policies, contracts, and legal regulations. Maintain accurate and up-to-date documentation on orders, contracts, and account procedures.
• Perform any other duties as assigned.

Qualifications:

• Proficiency with Excel, SAP, Riversand, VendorNet and BW capabilities.
• 3+ years of experience in sales operations, order management, or related roles.
• Strong understanding of sales processes, distribution channels, and supply chain logistics.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office Suite, especially Excel for data analysis and reporting.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to travel as required (up to 20%).

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position.  “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive.  The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs.  If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work.  Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case.  Subject to the foregoing, the current pay scale for this position is $60,000 -$90,000 per year.

Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

We are searching for a Pricing & Promotions Analyst to provide analysis and support in the development of FMIC brands’ Price and Promotional strategies, for the Direct-to-Consumer sites and the wider UK and European organisation.    Site coverage support includes Fender.com, Jacksonguitars.com and PreSonus.com.

Main Responsibilities 

• Maintain the market intelligence tool and data feeds for Fender, Jackson & PreSonus catalogue across multiple markets and currencies.
• Perform pricing data ingestion to analyse files and make recommendations based on market & sales trends.
• Maintain price list feeds into the ERP & tech stack covering; MSRP GBP, EUR, SEK, DKK, NOK and consumer GBP & multiple EUR price lists.
• Build & maintain DTC promotions in the eCommerce platform in multiple markets & currencies.
• Produce and distribute regular reports on the EMEA market from a price & promotional perspective.
• Analyse the competitive landscape to understand emerging trends & suggest data lead strategic price changes at a country & product level.
• Review promotional performance to inform future planning.
• Collaborate with the eCommerce Merchandisers to strategically plan product & category placements on FMIC websites at a country level.
• Provide DTC strategy as well as market insights to inform Demand Planning.
• Work closely with the eCommerce Manager EMEA and wider eCommerce, Marketing, Product and FP&A teams to execute plans to meet revenue objectives.

Person Specification

• The ideal candidate has experience as a pricing or promotions analyst in an eCommerce business or similar role such as a buyer or finance analyst in a commercial setting where price strategy is a key driver of business success.
• Experienced and comfortable processing large data sets working across various IT & technology platforms.
• Ability to conduct reviews of large bodies of data in a self-sufficient manner.
• Naturally conscious of & pays close attention to detail.
• Continually seeks to improve the customer offering by staying across key competitor activities, industry trends & emerging market needs.
• Excellent communicator who can facilitate success across departments & overcome challenges through collaboration.

 Essential Criteria

• Proven experience in a price or promotions analyst lead role.
• Experience working with large volumes of data.
• Highly proficient with Microsoft Excel and spreadsheet editing as well as how to analyse & interpret large sets of data.
• Experience using data visualisation & reporting tools for performance measurement such as Tableau, PowerBI, QlikSense etc.
• Experience handling data feeds.
• Proven years of experience working with IT and ERP systems.
• Conscientious & committed to producing accurate & efficient results.
• Ability to work on own initiative & be self-motivated to execute effectively.
• Excellent interpersonal & communication skills, both written & verbal.
• Ability to maintain confidentiality & handle sensitive information.
• Ability to prioritise work & adapt to changing priorities.
• Work flexibly to meet the needs of the organisation.
• Excellent organisational skills.
• Ability to problem solve & contingency plan.
• Proficient in the use of Microsoft Word, PowerPoint, Outlook & willing to use a variety of new software tools.
• Ability to work with a globally distributed team across multiple regions.

Desirable Criteria

• Experience with an eCommerce platform such as Shopify, Salesforce Commerce Cloud, BigCommerce or similar.
• Experience with market intelligence software tools.
• Experience with SAP.
• Performed A/B testing to make data-driven decisions.
• Knowledge of the musical instrument market. Aware of musical instrument & European market trends.