We are looking to hire a Developer Advocate to join the Developer Relations Team under Product at InfluxData. As a Developer Advocate, you'll represent InfluxData to the community and the community to InfluxData. In this role, you will make developers more productive and empowered by creating demos and technical content, giving talks, organizing meetups, and engaging with users online. You will advocate for the community by working with Product and Engineering to help align their efforts with the needs of the community.

InfluxData is a company built by and for developers. The Developer Advocate on the Developer Relations team will be a leader who directly impacts our entire user community.

What you’ll be doing

• Become an authority on the InfluxDB platform, both Open Source and Commercial
• Helping developers get started using these platforms to build their own solutions
• Establish a social media presence representing InfluxData
• Participate in Influx Community Groups and Slack discussions
• Regularly present at conferences, meetups and online events showcasing InfluxData products and technology.
• Build and deliver technical training workshops using Influx software
• Write sample applications, prototypes, and code samples to showcase the power and flexibility of InfluxDB and its ecosystem.
• Support and reduce onboarding friction with our user community through code sample creation, debugging, direct partner engagement, and long-tail support channels (forums, office hours, blog posts, etc.).
• Be an advocate for developers internally and influence InfluxData’s product strategy by working with Product Management, Engineering, PR, Marketing, Business Development and other cross-functional teams.
• Build relationships with other technical experts and communities around other projects.

What we’re looking for

• You are a strong public speaker with experience delivering presentations at conferences, meetups, or online events
• You have 2+ years working with and supporting open source projects, developers, platforms, communities, or user groups
• You have built technology demonstrations and examples for developers to follow
• You have knowledge of software development and the ability to learn new technologies and languages

Bonus points if you

• Experience building and delivering technical training both in person and online
• Strong technical writing skills
• Experience contributing code to open-source projects
• Knowledge and experience with IoT/Edge devices, protocols, and frameworks
• Have a background with Python, Javascript, Java, etc.

In this role you will get the opportunity to build kubernetes automation for the provisioning and maintenance of clusters that host our database product for our customers. We are building infrastructure for the major three cloud providers to rapidly provision, scale, and decommission customer resources. Our team is 100% remote now and in the future. Being part of an on-call rotation is a requirement of this role. 

At this time, we are prioritizing those located in the Pacific, Mountain or Central time zones.

What you’ll be doing

• Writing golang kubernetes operators.
• Implementing an internal API to expose infrastructure as a service.
• Designing, building, and operating a distributed systems solution for hosting InfluxDB.
• Communicating designs and reviews with fellow engineers.
• Building with and contributing to the kubernetes open source community.

What we’re looking for

• Strong CS fundamentals.
• 3 years of experience in platform engineering, operations, and automation.
• 3 years of experience working with the major cloud providers (AWS, GCP, Azure).
• Experience working with kubernetes.
• Experience working with distributed asynchronous teams.

Bonus points if you

• Have experience working on distributed systems.
• Have experience building database systems.
• Have experience with Rust.

Pay Transparency at InfluxData

InfluxData takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into two zones based on a cost of labor index for that geographic area. The offered starting salary will be determined based on the candidate’s job-related skills, experience, qualifications, work location, and market conditions. Ranges are evaluated on a periodic basis and are subject to change at the Company’s discretion.

Range: $140,000 - 180,000 USD

To find a location’s zone designation or for additional information, please speak to your recruiter.

In addition to a competitive base salary, InfluxData offers comprehensive and inclusive employee benefits including medical, dental, vision, and mental health benefits, a 401(k) plan, flexible paid time off, home office or co-working reimbursements, and participation in InfluxData’s equity program (where applicable)

The ideal Technical Account Manager (TAM) prioritizes their customers' success, communicates exceptionally well, acts professionally, strives to exceed expectations, enjoys building relationships, collaborates effectively with others, and can quickly learn new technologies. As a trusted advisor, the TAM will demonstrate their customer success track record by communicating effectively with partners and leveraging their extensive knowledge of the Influxdata platform to provide solutions that meet the customers' business needs. They will forge strong relationships with their customers and account teams, develop a deep technical understanding of their Influxdata implementation, and share best practices to provide proactive services. When significant incidents occur, the TAM will act as the point of contact, taking ownership of the customer's expectations and communication throughout the resolution process.

Responsibilities:

• A team-focused and collaborative mindset
• Passion for working with customers and taking ownership of their success
• Background in problem-solving, including debugging and troubleshooting.
• Advocate for customers by prioritizing their interests and product quality within the development and product management domain.
• Ensure customers are fully adopting and expanding utilization of the InfluxData Platform.
• Develop a deep understanding of the customer's technical landscape and product usage.
• Enhance support capabilities by documenting customer environments, plans, and modifications.
• Identify potential customer needs to drive increased InfluxData utilization while highlighting technical obstacles and upsell opportunities.
• Guide customers during the adoption of new features or transitions to updated versions.
• Identify potential customer requirements to increase their use of InfluxData, flagging technical blockers representing technical risks and upsell opportunities.
• Advocate for customers by prioritizing cases, addressing bugs and feature requests, and translating customer input into actionable insights for InfluxData.
• Collaborate across internal teams during account escalations, assess customer technical risks, collaborate on mitigation plans, and coordinate technical escalations with R&D and support teams.
• Monitor and report on case, testing, and stability metrics.
• Support a global customer base via GitHub, community, email or ticketing systems
• Update and extend documentation
• Host recurring customer sync sessions, reviewing the customers tactical and strategic objects

What you bring to the team

• Experience in a customer-facing position
• Excellent English written and verbal communication skills
• Empathy for people facing technical challenges
• Minimum of 4 years of technical work experience: support, development, engineering, etc.
• Proficient in at least one scripting language (Ruby, Python, Bash, etc.)
• Wide-ranging knowledge in database concepts, database clustering, HA services, load balancing, automation, monitoring and configuration management
• Knowledge of Networking and HTTP(S)d
• DevOps experience on public cloud environments
• Experience with containerization in a production environment
• Experience with Cloud technology and Platforms (GCP, Azure, AWS, Kubernetes)
• Experience working with RESTful APIs

Pay Transparency at InfluxData

InfluxData takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into two zones based on a cost of labor index for that geographic area. The offered starting salary will be determined based on the candidate’s job-related skills, experience, qualifications, work location, and market conditions. Ranges are evaluated on a periodic basis and are subject to change at the Company’s discretion.

UK: £80,000-£100,000 GBP

To find a location’s zone designation or for additional information, please speak to your recruiter.

In addition to a competitive base salary, InfluxData offers comprehensive and inclusive employee benefits including medical, dental, vision, and mental health benefits, a 401(k) plan, flexible paid time off, home office or co-working reimbursements, and participation in InfluxData’s equity program (where applicable).

When something is broken, do you want to figure out why? When you figure out why, do you explain the process to your friends? Join our growing support team to level up on cutting-edge technology, Golang, SaaS operations, and to collaborate with our wide range of customers and partners.

As a Support Engineer, you'll respond to support questions from our range of customers, collaborate with the developers and product teams on characterizing, reproducing, and fixing issues, host webinars, and work with our open-source community on GitHub and elsewhere. You will be a key part of our 24/7 support presence by partnering with our on-prem customers and SaaS users. You'll be supporting users at Fortune 50 enterprises, fledgling startups, established startups, academic researchers, and government projects. Our customers come from many fields, including industrial automation, high frequency trading, consumer retail, online gaming, and energy management. We're looking for candidates who value continual improvement, building tools, and venturing into the unknown. The Support team is a good home for people who leave things better than they found them. We are people who say "I'll learn!" rather than "I don't know." You'll need to be open to experimenting, which means that sometimes you will fail. (That's okay -- every mistake is also a lesson.) You'll need the persistence to find a solution without a flowchart laying out the entire process. You'll need the maturity and experience to work without direct oversight much of the day and with colleagues distributed around the globe. Being empathic, supportive, and self-aware are key to your success.

We are currently seeking individuals located in the EST time zone in the US or Canada.

What you'll be doing

• Demonstrate ownership, follow-through with customers and drive issues to resolution
• Reproduce customer issues and test new product functionality
• Partner with customers to achieve their desired goals by illustrating best practices
• Adhere to contractual SLAs for responsiveness
• Update and extend documentation
• Participate in on-call rotation for the SaaS product with rest of the team
• Enhance our InfluxDB Cloud offering using automation and monitoring tools
• Develop solutions using SQL, Python, and Golang
• Communicate recurring issues, challenges, and roadblocks with fellow team members
  and products

What you bring to the table

• 5+ years of technical work experience: support, development, engineering, etc.
• Profound knowledge in database concepts, automation, monitoring, templating, APIs,
  and Linux based CLIs
• Experience in a customer-facing position
• Excellent written and verbal English communication skills 
• Empathy for people facing technical challenges
• Knowledge of Networking and HTTP(S)d
• Expertise in at least in one of the following: SQL, Python+NumPy/SciPy, R, Matlab,
  Haskell
• Proficiency integrating with AWS, Azure, GCP, and their associated Kubernetes
  environments.
• Exposure to AWS Lambda (or equivalent), RDS, S3 (or equivalent)
• Advanced data manipulation skillset in Parquet, JSON, and CSV formats
• Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss,
  Sensu, etc.)
• Git or other version control systems experience

Bonus Points

• Software development experience, particularly Golang, Rust or Apache Arrow
• Fluency with queuing (Kafka, Rabbit MQ, MQ Series, etc.)
• Competence in working with time-series data tools
• Professional Services or Training experience
• Multi-lingual

Pay Transparency at InfluxData

InfluxData takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into two zones based on a cost of labor index for that geographic area. The offered starting salary will be determined based on the candidate’s job-related skills, experience, qualifications, work location, and market conditions. Ranges are evaluated on a periodic basis and are subject to change at the Company’s discretion.

Salary Range- $90k-$120k

To find a location’s zone designation or for additional information, please speak to your recruiter.

In addition to a competitive base salary, InfluxData offers comprehensive and inclusive employee benefits including medical, dental, vision, and mental health benefits, a 401(k) plan, flexible paid time off, home office or co-working reimbursements, and participation in InfluxData’s equity program (where applicable).