About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Billing Coordinator for pharmacy accounts, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. We are looking for a dedicated professional to join our team to support our clinic and operations team. 

This role will greatly emphasize customer relations- you must be comfortable interacting, communicating, and working directly with patients and pharmacy staff.

Pay range for this position: $20.00 - $26.00 depending on years of experience

• 2+ years of healthcare experience in a fast-paced, customer-focused environment, Fertility financial experience, and pharmacy a plus
• A passion for women’s health, and fertility is a plus
• Strong written and verbal communication skills & a team player
• Willingness to be flexible, roll with the punches, multi-task, and troubleshoot problems
• Detail-oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism
• Experience in CPT and ICD-10 coding; familiarity with medical terminology
• Ability to manage relationships with various insurance payers
• Experience in filing claim appeals with insurance companies to ensure maximum entitled reimbursement.
• Certificate from an accredited medical and billing school.
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About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Customer Service (CX) Patient Care Navigatorreporting to our Customer Success Manager,you will be working in a fast-paced, rapidly growing environment to promote Kiindbody services while supporting patients and members throughout their Kindbody journey, leveraging your expertise, professionalism, and collaboration. This role is a FULL TIMEposition and is remote.

Responsibilities

• Patient Support  

○ Support and respond to patient inquiries across multiple channels (phone, email, secure message, etc.) in a timely manner

○ Promote Kindbody services and schedule patient appointments 

○ Provide issue resolution and de-escalate irate patients as needed   

• Confirm member eligibility and assist with proper account creation and setup
• Promote and educate eligible members on benefits, tracks members’ journey, and provide frequent follow ups 
• Coordinate across internal and external departments (clinics, billing, partner clinics, pharmacies, COE, provider relations, etc.) as needed to ensure the highest satisfaction for members and employer groups
• And other responsibilities and ad-hoc projects from time to time, based on business needs

Who You Are

Kindbody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Tissue Logistics Coordinator reporting to our Lead Tissue Logistics Coordinator, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time position and is based out of our Kindbody-Vancouver office or Remote located at 2501 NE 134th St. Suite 100 Vancouver, WA 98686.

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As a Traveling Senior Embryologist at Kindbody, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism and collaboration. The hours will be determined based on availability and need, with occasional weekend and holiday shifts. This position will provide coverage across the country to our network of clinics.

About the Role

As an experienced Senior Embryologist reporting to our Lab Managers in various locations, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. Proposed Schedule:  Roughly Traveling 3 weeks on and 1 week off. Two 9 day batches or one14 day batch per month.

Responsibilities:

• Perform assisted reproductive technology methods including, but not limited to, semen preparation, oocyte identification conventional IVF, ICSI, embryo culture and grading, laser assisted hatching, trophectoderm biopsy, sperm, oocyte and embryo cryopreservation (vitrification).
• Maintain accurate laboratory records
• Perform quality control procedures and monitor KPIs
• Participate in the laboratory’s quality management program
• Coordinate with reproductive endocrinologists and OB/GYNs to assist their patients with reproductive health issues and clinical research. 
• Educate patients on infertility evaluations, medications, treatment protocols and procedures
• Provide patient/couple counseling, procedure teaching, communicates physician orders and instructions
• Ensure all patient information is documented appropriately in our EMR according to our procedures
• Works independently to assure the program goals are achieved
• Support and promote excellence in customer service
• Provide feedback to HQ on process improvement and job specifications to help gain efficiencies in the day to day

Who you are:

• Willingness to be flexible and travel nationwide to any of our 36 clinics
• 6+ years experience in clinical embryology  {3-4 of which are micromanipulation}
• Able to work independently with minimal supervision 
• Proficiency in all IVF laboratory methods including micromanipulation techniques and vitrification
• Detail oriented, meticulous record-keeping
• Strong communication skills & a team player
• Familiarity with all state and local regulations including tissue bank licensing
• Experienced in EMR and G-Suite

Perks and Benefits

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our full-timeemployees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans;  monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available.  We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: New York. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company.

Please note that Kindbody interview requests and job offers only originate from an @kindbody.com email address. Kindbody will also never ask for bank account information (including routing or account numbers), social security numbers, passwords or any other sensitive information to be delivered over email or phone. Always reference our career site, careersatkindbody, to see if the position that you are applying to is legitimate. If you receive a scam issue or a security issue involving Kindbody please notify us at talent@kindbody.com.

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Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experiencedNurse Triage Coordinatorreporting to ourDirector of Clinical Services,you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is afull-time remote position.

The hours will be determined based on availability and need, with occasional weekend and holiday shifts. 

Nursing Support Responsibilities:

• Act as a liaison between CX and clinical support
• Develop and maintain key clinical FAQs and scripts for CX
• Handle all inbound patient questions regarding cycle management, pharmacy logistics, emergent clinical needs that enter through messaging platforms and phone lines
• Manage all inbound secure messages for “medical team”

Nursing Responsibilities:

• Work with team to oversee patients’ cycling questions - injection administration questions, consent questions, medication questions, and answer general process questions throughout the cycle
• Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions
• Ensure all patient information is documented appropriately in our EMR according to our procedures
• Establishes a compassionate environment by providing emotional and psychological support to patients and patients’ families
• Works independently to assure the program goals are achieved
• Support and promote excellence in customer service
• Provide feedback to HQ on process improvement and job specifications to help gain efficiencies in your day to day

Who you are:

• 1-2 years experience as a nurse in a fertility practice or Ob/GYN
• Current Registered Nurse license
• Experienced in EMR and G-Suite
• Experience in and a passion for women’s health & fertility
• Strong communication skills & a team player
• Willingness to be flexible and roll with the punches
• Detail oriented
• Exemplifies strong customer service skills and professionalism

Perks and Benefits

Compensation Range for this role is approximately $50,000-$60,000 depending on experience and education.

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy.  We are committed to providing a number of affordable and valuable health and wellness benefits to our full-time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; equity offering, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available.  We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against COVID-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: New York. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company. If this is a remote position, the requirement would not apply.

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Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experiencedNurse Triage Managerreporting to ourDirector of Clinical Services,you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is afull-time remote position.

The hours will be determined based on availability and need, with occasional weekend and holiday shifts. 

Nursing Support Responsibilities:

• Act as a liaison between CX and clinical support
• Develop and maintain key clinical FAQs and scripts for CX
• Handle all inbound patient questions regarding cycle management, pharmacy logistics, emergent clinical needs that enter through messaging platforms and phone lines
• Manage all inbound secure messages for “medical team”

Nursing Responsibilities:

• Work with team to oversee patients’ cycling questions - injection administration questions, consent questions, medication questions, and answer general process questions throughout the cycle
• Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions
• Ensure all patient information is documented appropriately in our EMR according to our procedures
• Establishes a compassionate environment by providing emotional and psychological support to patients and patients’ families
• Works independently to assure the program goals are achieved
• Support and promote excellence in customer service
• Provide feedback to HQ on process improvement and job specifications to help gain efficiencies in your day to day

Who you are:

• 1-2 years experience as a nurse in a fertility practice or Ob/GYN
• Current Registered Nurse license
• Experienced in EMR and G-Suite
• Experience in and a passion for women’s health & fertility
• Strong communication skills & a team player
• Willingness to be flexible and roll with the punches
• Detail oriented
• Exemplifies strong customer service skills and professionalism

Perks and Benefits

Compensation Range for this role is approximately $75,000-$80,000 depending on experience and education.

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy.  We are committed to providing a number of affordable and valuable health and wellness benefits to our full-time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; equity offering, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available.  We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against COVID-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: New York. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company. If this is a remote position, the requirement would not apply.

--

Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Patient Experience Navigator reporting to our Practice Manager, you will promote and enhance the patients’ health and experience by providing patient support through excellent attention to detail and proactive customer service. This role is a full-time position.

Responsibilities

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Patient Experience Navigator reporting to our Practice Manager, you will promote and enhance the patients’ health and experience by providing patient support through excellent attention to detail and proactive customer service. This role is a full-time position.

Responsibilities

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Accounts Receivable Manager reporting to our Associate Director of Accounts Receivables, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time, remote position and equipment and training are included.

Responsibilities

• Supervise, manage, train, and motivate the Accounts Receivable team members to meet Goals and Key Performance Indicators as outlined in Kindbody’s Accounts Receivable standard operating procedures
• Provide resources and tools to employees under supervision to complete assigned work efficiently and correctly
• Ensure timely follow up and resolution of unpaid insurance and patient AR balances utilizing the practice management system reports and worksheets
• Properly and clearly notate the practice management system and worksheets to ensure that the status of unpaid claim and denied claims and resolution can be tracked
• Write off insurance balances for unpaid and denied in accordance with contractual agreements
• Send unpaid patient account balances to outside collection agencies and write off balances in accordance with Kindbody’s accounts receivable standard operation procedures 
• Monitor payment trend and denial trends by the payers and patients and help identify the root cause issues of the issue
• Participate in development and deployment of tactics to improve insurance and Patient AR collections
• Work with other departments within the organization to prevent future denials, claim rejections, and improve insurance and patient collections
• Report payer issues to leadership and assist in the development of strategies and tactics to address and resolve
• Track unit Key Performance Indicators and assess the staff’s performance monthly, quarterly, and annually to identify trends and develop tactics to improve revenue cycle metrics
• Maintain appropriate documentation and notes of the team's accounts receivable activities
• Respond to a high volume of inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes.
• Meet with the Director, Associate Director, or VP of RCM to provide updates and report issues
• Meet with the staff to provide continuous process improvement and training and to update them on performance
• Conduct performance evaluations with Associate Director/Director
• Interview candidates for the accounts receivable positions
• Meet positional metrics and benchmarks
• Maintain the highest degree of ethics when handling patient payments and bill processing
• Follow all department standard operating procedures carefully and accurately
• Other duties as assigned by the Associate Director

Who you are

• Bachelor’s Degree  or 5+ years of healthcare billing experience in a fast-paced, customer-focused environment
• 3+ years experience in managing staff
• Ability to manage team member relationships and motivate staff to excel
• Organizes and manages work to achieve results and tracks performance so  problems are detected early
• Experience in managing patient and insurance accounts receivables and filing claim appeals with insurance companies to ensure that the maximum entitled reimbursement is obtained
• Experience in CPT, HCPCS, and ICD-10 coding; familiarity with medical terminology
• Detail-oriented with strong organizational skills
• Willingness to be flexible, multi-task, and troubleshoot problems
• Strong written and verbal communication skills & a team player
• Exemplifies amazing customer service skills and professionalism
• A passion for women’s health, fertility is a plus

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Reimbursement Specialist, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. We are looking for a dedicated Reimbursement Specialist to join our Enterprise Operations team to process reimbursement requests for our Enterprise members. This role will have a large emphasis on reviewing third party (donor, adoption & surrogacy) documentation, medical documentation, and understanding Kindbody’s employer benefits,

This role is remote.

Responsibilities

• Review third party and medical expenses submitted for reimbursement and determine their eligibility for reimbursement
• Refine the reimbursement processes/standard operating procedures as needed to increase efficiency and to meet client service level agreements 
• Subject matter expert for Kindbody Enterprise benefits, specifically coverage for third party services and understand the policy variations across all Enterprise clients
• Ensure timeliness of reimbursement and payroll reimbursement processes 
• Coordinate with Kindbody billing teams for invoicing of reimbursable services
• Complete payroll reimbursement reporting
• Conduct eligibility verification for all Kindbody enterprise members
• Review and understand employer contracts and benefits
• Manage and respond to a high volume of inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes. 
• Meet positional metrics and benchmarks 
• Follow all department standard operating procedures carefully and accurately 
• Support the rollout of any new automation for the reimbursement process, including training team members, creating/updating standard operating procedures and being the subject matter expert on the overall process. 
• Other duties as assigned by the Director

General Administrative Duties:

• Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion 

• Maintain clear communication and collaborate with stakeholders across the Enterprise team 

• Other duties and projects as assigned

Who You Are 

• 5+ Healthcare or health plan billing experience in a fast-paced, customer focused environment, fertility clinic experience is a plus
• Donor and/or surrogacy claims processing experience is a plus
• Experience in the employer benefits space is a plus
• A passion for women’s health, fertility is a plus 
• Strong written and verbal communication skills & a team player 
• Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems 
• Detail oriented with strong organizational skills 
• Exemplifies amazing customer service skills and professionalism
• Experience in insurance verification of benefits and familiarity with health plan and medical terminology

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As a member of the Enterprise Operations team, you will be responsible for developing, executing, and scaling the on-going day-to-day management and maintenance of Kindbody’s Employer Benefit Products. You will work in a fast-paced, rapidly growing environment where the team relies on you for expertise, professionalism, and collaboration. You will engage with internal and external stakeholders to ensure benefit plans are ready to launch and work cross-functionally to maintain operational excellence post go-live.

• Bachelor’s degree required, healthcare and/or benefits experience strongly preferred
• Tactically oriented and possess strong problem solving, operational, and decision making skills
• Strong communication skills via live meetings as well as written correspondence
• Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
• Flexible, adaptable, and able to respond under the pressure of a fast-paced company
• Experience supporting healthcare benefits strategies for large employers
• Independent learner; must be able to work independently in a manner to achieve goals, objectives and productivity requirements.
• Effectively utilize Microsoft Office tools (Excel, Word, and PowerPoint)

About Kindbody

Kindbody is the leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 132 leading employers, covering almost 2.7 million lives. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in debt and equity funding from leading investors including Perceptive Advisors, JP Morgan Chase’s Morgan Health, GV (formerly Google Ventures), RRE Ventures, Claritas Health Ventures, Rock Springs Capital, Distributed Ventures, Whatif Ventures and TQ Ventures. Visit www.kindbody.com. and follow us on Instagram, Twitter, and Linkedin.

Kindbody’s clinically-managed program covers the full-spectrum of reproductive health, including both female and male fertility, which encompasses fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as a full continuum of reproductive care including physical, mental, and emotional support.

Visit www.kindbody.com. and follow us on Instagram, Twitter, and Linkedin.

About the Role

As an experienced Accounts Receivable Specialist, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. We are looking for a dedicated professional to join our team to support our Revenue Cycle Management team.

This role will have a large emphasis on customer relations- you must be comfortable interacting, communicating, and working directly with patients.

This position is a fully remote role. 

Monday through Friday 8 am to 4 pm

Responsibilities:

• Provide administrative support, managing all communications relating to incoming insurance remittance and patient invoices.
• Maintain knowledge of company policies, audit patient ledgers, organize invoices and begin the collections process for patient accounts with past-due balances. 
• Maintaining appropriate documentation and notes of collection activities.
• Handle patient intake phone calls and email inquiries, review light clinical information, and review out of network insurance information with the patient
• Ensure timely follow up on all unpaid claims utilizing monthly aging reports
• Effective communication abilities for phone contacts with insurance payers to resolve issues
• Customer service skills for interacting with patients regarding medical claims and payments
• Research and resolve any discrepancies, denials, appeals, collections
• Set up patient payment plans and work collection accounts
• Review patient bills for accuracy and completeness and obtain any missing information
• Process claims and post payments.
• Process insurance payments, including balance billing to secondary insurance and/or directly to patients.
• Analyze rejected and outstanding claims, troubleshoot errors and rejection codes, and correct and re-submit all denied claims.
• Properly note system and maintain all documentation required for compliant claim submission.
• Prepare and process refund requests.
• Verify and post deposit amounts.
• Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation.
• Reporting payer issues to leadership and assist in the development of strategies and tactics to address and resolve
• Prepare accounts for collections and work with outside collection agencies.
• Respond to a high volume of telephone inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes.
• Meet positional metrics and benchmarks.
• Maintain the highest degree of ethics when handling patient payments and bill processing
• Follow all department standard operating procedures carefully and accurately
• Other duties as assigned by the Director.

General Administrative Duties:

• Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
• Maintain clear communication with the clinics about overall clinic operations
• Other duties and projects as assigned

Who you are:

• 2+ years of healthcare finance reporting payer issues to leadership and assist in the development of strategies and tactics to address and resolve
• Financial experience in a fast-paced, customer focused environment, Fertility clinic experience, a plus
• Experience in billing specifically in patient benefit details, reconciling insurance Explanation of Benefits and patient invoicing
• A passion for women’s health, fertility is a plus
• Strong written and verbal communication skills & a team player
• Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
• Detail oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism
• Experience in CPT and ICD-10 coding; familiarity with medical terminology
• Ability to manage relationships with various insurance payers
• Experience in filing claim appeals with insurance companies to ensure maximum entitled reimbursement.
• Certificate from an accredited medical and billing school.

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Member Benefits Services (MBS) Patient Care Navigatorreporting to our Customer Success Manager,you will be working in a fast-paced, rapidly growing environment to promote Kindbody services while supporting patients and members throughout their Kindbody journey, leveraging your expertise, professionalism, and collaboration. This role is a FULL TIMEposition and is remote.

Responsibilities

• Patient Support
  • Support and respond to patient inquiries across multiple channels (phone, email, secure message, etc.) in a timely manner
  • Promote Kindbody services and schedule patient appointments
  • Provide issue resolution and de-escalate irate patients as needed   

• Confirm member eligibility and assist with proper account creation and setup
• Promote and educate eligible members on benefits, tracks members’ journey, and provide frequent follow ups 
• Coordinate across internal and external departments (clinics, billing, partner clinics, pharmacies, COE, provider relations, etc.) as needed to ensure the highest satisfaction for members and employer groups
• And other responsibilities and ad-hoc projects from time to time, based on business needs

Who You Are

Kindbody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Patient Financial Navigator, you will work in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. We are looking for a dedicated Patient Financial Navigator to join our team to coordinate the financial aspects of the patient's care. This role will have a large emphasis on customer relations - you must be comfortable interacting, communicating, and working directly with patients.. This role is a full time, remote.

• Bachelor’s Degree or Associate’s Degree
• 3+ years of healthcare front reception verification of benefits, prior authorization, and/or financial navigation experience in a fast-paced, customer-focused environment
• Fertility clinic experience is a plus
• A passion for women’s health and fertility is a plus
• Strong written and verbal communication skills & a team player
• Willingness to be flexible, roll with the punches, multi-task, and troubleshoot problems
• Detail-oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism
• Experience in insurance verification of benefits and familiarity with medical terminology

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced  Financial Specialist, Kindlabs you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full time position and is based out of our Chicago West Loop Cliniclocated at 333 S. Desplaines, Suite 201,Chicago, IL 60661.

Responsibilities

• Billing and collecting for Kindlabs
• Support all strategic business lines (as needed)
• Provides invoices for patients upon request
• Communicate with patients via phone and electronic medical record portal (EMRP)
• Verify and update billing information, including patient demographics, insurance details, and tissue storage charges.
• Review medical records and documentation to ensure accuracy and completeness of billing information.
• Utilize billing software or systems to generate invoices and maintain accurate records of billing transactions.
• Communicate with patients and insurance companies to resolve billing inquiries, disputes, or discrepancies.
• Follow up on outstanding or delinquent payments and initiate collection procedures when necessary.
• Stay updated on relevant coding and billing regulations, including CPT, ICD-10, and HCPCS codes.
• Collaborate with other members of the billing and finance team to ensure smooth operations and timely billing processes.
• Maintain confidentiality and adhere to HIPAA guidelines when handling sensitive patient information.
• Assist in financial reporting and analysis related to tissue storage billing activities.
• Stay informed about industry trends and changes in healthcare reimbursement policies.
• Maintains consents and EMR documentation
• Works effectively with clinic staff to maintain good clinic relations and a cooperative work environment.
• Sends patients relevant consents via Docusign (as needed)
• Create and maintain accurate documentation of processes 
• Participates in team meeting and Lessonlys 
• Timely completion of trainings

Perks and Benefits

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy.  We are committed to providing a number of affordable and valuable health and wellness benefits to ourfull time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available.  We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: California, Colorado, Illinois, New York, New Jersey and Washington. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company.

Please note that Kindbody interview requests and job offers only originate from an @kindbody.com email address.  Kindbody will also never ask for bank account information (including routing or account numbers), social security numbers, passwords or any other sensitive information to be delivered over email or phone. Always reference our career site, careersatkindbody, to see if the position that you are applying to is legitimate. If you receive a scam issue or a security issue involving Kindbody please notify us at talent@kindbody.com.

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Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.