21 Results
COMPANY DESCRIPTION
O'Donnell Learn/InSource Services Group (ISG) is a proven and experienced Education Support Services company dedicated to improving student outcomes through exceptional support and service. Through a comprehensive suite of consulting, support services, and technology to meet student, educator, and customer support needs, ISG serves higher education institutions, online programs, publishers, and education technology companies.
JOB DESCRIPTION
Our Technical Support position provides “white glove” service to our clients, educators, and
students for various educational applications. We understand that no one
contacts us just to say “Everything is working great.” (Although we wish they
would from time to time!) We foster an enjoyable work
environment with equal emphasis on individual achievement and collaborative
teamwork. Interested candidates should be willing to do what it
takes to solve issues as they arrive.
Responsibilities and Duties
Job Requirements - Minimum Qualifications
Ability to
Working Environment
This position is through a virtual work environment. Our employees enjoy the freedom and flexibility of working from home. Even though our teams are spread across the country, we utilize a wide variety of collaboration tools that bring us together and foster teamwork, community, and collaboration as good as, if not better than, most on-site work environments.
Requirements for success in a virtual, work at home role include:
Benefits
O'Donnell Learn/InSource Services Group offers a comprehensive set of employee benefits including paid vacation and holiday time, Life, Dental and Healthcare options. As a work from home model, the company also provides flexible hours and accommodations to ensure a work-life balance.
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O'Donnell Learn/InSource Services Group, LLC is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
See more jobs at InSource Services Group
Livingston Research, a 13-year old international Ed-Tech company proudly founded by Ukrainians, is offering remote work
We are on a mission to give personal education support enabled by technology to students in the US and globally.
We support Ukraine by donating 1 USD from every order to proven volunteers who provide humanitarian aid and arrange targeted support for Ukrainian Armed Forces. By working with us you contribute to Ukrainian victory.
We are looking for passionate and enthusiastic people, who would like to start off their career right by joining our team as Customer Support Representatives!
Do not miss out on the opportunity that allows you to easily combine having an awesome job with your studies and get valuable experience that is well compensated!
To apply, you need to:
It would definitely be a plus if:
The job itself entails:
The job doesn’t includecold calling or calls of any kinds.
The offer is:
Ready to supercharge your career? Apply now!
See more jobs at Livingston Research
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.
We are looking for a Customer Support Specialist to join our Customer Success team and help us fulfill that mission of improving the quality of life for all people. This position will report to the Manager, Customer Support and will have the following responsibilities:
How we will measure the success in this role:
You’ll be successful if you are:
Studies show that people from marginalized groups are more likely to apply to jobs when they meet 100% of the requirements. If you have experience with most of these qualifications we encourage you to apply.
Benefits:
This is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
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What and who we are: UltraLinq Healthcare Solutions, Inc. is a SaaS cloud-based medical image solution. We give our clients the ability to read, store, report and archive anytime and from anywhere with an internet connection. We are a mature SaaS company with a startup mentality. Our team solely consists of passionate, motivated problem-solvers dedicated to providing exemplary service to our customers as we improve the healthcare experience for healthcare providers and professionals. We nurture a casual, diverse and energetic atmosphere with highly supportive co-workers.
Who we need: We are currently seeking a Technical Support Specialist to join our New York office. This is a great position for someone who enjoys troubleshooting, working as part of a small team, and participating in collaborative process and procedure development. We subscribe to a hybrid model where employees will be working remotely for the most part with 1 to 2 weekly in-office days in our Long Island City office location.
Why you should apply: If you are thinking of joining the Health Information Technology industry, this position is a good launchpad. You will be introduced to the growing field of cloud-based software and its impact as a disruptor for regulated medical devices, as UltraLinq is cleared by the FDA as a Class II Medical Device and is CE marked as a Class I Medical Device. You’ll also learn about PACS, SaaS, DICOM interoperability, networking imaging modalities and virtual reporting and delivery solutions including HL7 integration.
How to succeed in this role: A successful candidate is someone who takes initiative to explore the features of our product and seeks to understand WHY our features and solutions work rather than just HOW. To join our team, you’ll need to be a quick and flexible thinker and eager to learn as much as you can so you can speak to medical health professionals (sonographers, physicians, medical billers, hospital I.T. administrators, etc.) confidently about UltraLinq.
In this position you will:
Experience:
Skills/Knowledge:
Benefits:UltraLinq values personal and professional balance and growth that’s demonstrated through our offered benefits. Some of which include health insurance offerings, 401K offerings, pre-tax commuter benefits, a flexible Vacation policy, and a Vacation Incentive. We offer a competitive base salary and commission structure for our Sales roles.
Application Instructions:Along with your resume, please submit a cover letter explaining your interest in joining or continuing in the Healthcare IT industry.
A note about our commitment to equal opportunity and diversity:
All qualified persons eligible to work in the United States are encouraged to apply including, but not limited to, all nationalities, religions, gender identities, ages, ancestries, sexual orientations, marital statuses, disabilities, military services, or other non-merit factors.
Please note:We are currently looking for candidates located in the New York City area.
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At Jimdo, our mission is to help small businesses start, grow, and ultimately thrive online. Small businesses face new challenges with very little support or recognition. We know how hard this can be, because we have been in their position. That’s where you can help us—by designing intuitive tools to help small businesses solve complex problems.
With a forward-leaning and self-driven attitude, we continue to find new ways to help our customers get their ideas out into the world. As a team, we run at a steady pace to achieving what we aim for. We learn best by gathering data, trying new things, and sometimes even falling down along the way. It’s the lessons we learn in the process that make us better problem-solvers for small business owners.
If you’re motivated by our mission and excited to roll up your sleeves, try new things, learn from mistakes, and make a difference to small businesses around the world, we would love to work with you.
Jimdo is a global company and we are proud to work with people of 50+ nationalities that are working from 19 countries. We are happy to continue our journey and broaden the geographies of presence.We are happy to invite you to work from any location where you are eligible to work from. All the local labor regulations will be applied (local currency, taxation, contractual terms, public holidays, etc.)
Wherever your working location will be, we will make sure you get proper onboarding and that you are fully equipped to become part of the team from day one.
We unleash the power of the self-employed and help them thrive. As a Customer Supporter, you are part of the Support team. Your goal is to help our customers reach their goals by supporting them with starting and growing their businesses.
Our team will be happy to receive your application!
Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sex, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.
By sending your application, you declare that you read and understand the Jimdo Applicant Privacy Policy
See more jobs at Jimdo
See more jobs at Georgetown Learning Centers
We’re looking to add a talented Technical Support Representative to help us accelerate the future of remote work. As a Technical Support Specialist, your primary task is to become a trusted advisor to Time Doctor customers by helping them overcome any technical barriers they may encounter before and while using our products, enabling them to achieve their business and team objectives.
A Technical Support Specialist will respond to client interactions in the form of chats and emails in a timely manner. They will be continuously managing the conversation(s) while performing necessary technical investigation and troubleshooting until the reported issue is resolved. You will answer basic inquiries about our products, including Billing and Feature related requests, and act as a customer advocate for potential product feature enhancement based on their requirements.
As a TSS, you will assist other team members within the company (Sales and CSMs) by responding to their technical inquiries and any help they may require to provide service to a customer they are in contact with. You may also be asked to join a client call for any necessary technical input. You will be required to be available 8 AM to 4pm ( GMT +8 ) Philippines time zone.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.
We’re a diverse global team of over 130 people working 100% remotely in over 30 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html
See more jobs at Time Doctor
What are we looking for?
A Client Receptionist who easily connects and empathizes with our clients over the phone, and who serves as a critical hub of organization and communication to our internal support team. Must be courteous, organized, and professional.
Where are we looking?
This is a fully-remote position!
What type of job is this?
This is a full-time, remote position. Shifts vary throughout the week, and can involve weekdays between the hours of 8am-12am, as well as weekends between 8am-12am.
Who would you report to?
Our Partner Support Manager. She's quite a bad-ass.
What will get our attention?
What do we bring to the table?
What would a typical day look like?
As a Client Receptionist, you will act as a first-point-of-contact via telephone for homeowners looking for assistance with their smart home systems. You will be responsible for answering, screening, and forwarding all incoming support requests inside and outside of regular business hours.
You will escalate incoming calls to our support team, or notate them for follow-up at a later time, based on the level of support for which clients are eligible. It is critical that you set a friendly and supportive tone for all end-users because we believe deeply in the value of providing a warm and personalized tech support experience.
You will work within our web-based ticketing system, interacting directly with our team of Technology Specialists to ensure that guaranteed response times and other important support procedures are consistently adhered to. You will assist in the upkeep of our ticketing system, ensuring that all support events are accurately documented.
When clients call in who are not already subscribed for a membership support package, you will walk them through their options and sell them the appropriate level of support that fits their needs. This will require active listening skills, and a level of comfort with basic sales skills.
Most of all, you will learn best-practices for providing a kick-ass support experience in the burgeoning “smart home” market!
Curious if you’ll fit our culture?
See more jobs at OneVision Resources
MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 60,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.
We are currently looking for a Customer Support Representative who will be responsible for providing assistance to MessageMedia’s customer base via phone, email & chat channels. You will provide 24/7 support by identifying effective solutions to meet customer needs, helping customers understand and get the best out of our products, troubleshooting issues, assisting with billing queries and maintaining customer account data.
The role will span across online chat, email and phone communication channels and cover rotating shifts across a 24/7 roster whilst working from home.
Key responsibilities of this role will include:
To be successful in this role, you will need:
Important Information:
This is an ongoing contract position, with rotating roster patterns, so flexible availability is ideal.
Please note that you will need to provide a copy of your CV when applying for this role. Only applicants who include their CV will be considered.
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SUITSME — це компанія моди та стилю життя в екосистемі Genesis. Ми розробляємо інтерактивну платформу, яка об’єднує ігри та моду в одному додатку. Ми дбаємо про наших користувачів і робимо все можливе, щоб створити фантастичний досвід для всіх, хто взаємодіє з SUITSME.
У квітні наш продукт досяг 1 мільйона встановлень і продовжує зростати.
У нас дуже амбітні плани і ми шукаємо Support Specialist, щоб приєднатися до нашої команди. Як експерт ви матимете свободу дій і суттєво вплинете на продукт.
Вимоги до нашого кандидата:
Буде великим плюсом:
Що ми очікуємо від вас:
Що ми пропонуємо:
SUITSME is a fashion & lifestyle company inside the Genesis ecosystem. We are developing an interactive platform that unites gaming and fashion in one app. We care about our users and are doing our best to create a fantastic experience for everyone who interacts with SUITSME.
In April our product reached 1 million installs and continues to grow.
We have very ambitious plans and are looking for a Support Specialist to join our team. As an expert you will have a freedom of action and will significantly influence the product.
Requirements:
Nice to have:
What we expect you to do:
What we offer:
See more jobs at Genesis
Livingston Research is a 13-year-old international Ed-Tech company proudly founded by Ukrainians.
We are on a mission to give personal education support enabled by technology to students in the US and globally.
We support Ukraine by donating $1 from every order to proven volunteers who provide humanitarian aid and arrange targeted support for Ukrainian Armed Forces.
We are looking for passionate and enthusiastic people, who would like to start off their career right by joining our team as Customer Support Representatives!
Do not miss out on the opportunity that allows you to easily combine having an awesome job with your studies and get valuable experience that is well compensated!
To apply, you need to:
It would definitely be a plus if:
The job itself entails:
The job doesn’t include cold calling or calls of any kind.
The offer is:
Ready to supercharge your career? Apply now!
See more jobs at Livingston Research
Dynamic Healthcare Systems is hiring a Customer Support Specialist The Customer Support Specialist provides technical software support to Dynamic's clients (health plans.)
The work schedule typically includes regular business hours Monday - Friday, but could also include early morning shifts and weekends, with some overtime possible.
The Role:
The Customer Support Specialist provides documentation of processes and configurations of Dynamic's SaaS products while providing tier 2 support for application issues, assisting with the identification of root causes and present possible solutions. This is a not a call-center type support position - there are no scripts. You need to be able to provide technical input for application deficiencies, be able to dialogue cross-functionally to contribute to development prioritizations, proposals, SOWs and client implementations.
Ideal Experience:
Required Skills:
Desired Skills:
Required Education:
Location:
This position can be either in any of our offices: Irvine, CA, Glendale, CA, or New Albany, OH, or remote. Note - remote work is limited to US residents only.
See more jobs at reveleer
Thanks for your interest in working with us! Defendify is a fast-growing, fun-loving cybersecurity startup with a small, vibrant team and head offices in Portland, Maine. Resourcefulness, responsiveness, problem-solving, can-do attitude, and empathy are core values that shape who we are, what we do, and how we deliver amazing customer experiences.
Position Details
We are looking for a Customer Support Specialist to join us full-time, someone passionate about the full customer support lifecycle, from inbound inquiries, ticket handling, and prioritization to responsive communication, guidance, and issue resolution. The ideal candidate enjoys working on a small team in a fast-paced, dynamic startup environment to deliver world class support.
Key responsibilities focus on supporting Defendify customers through new and ongoing support inquiries, a variety of operational and administrative tasks, and some Tier 1 technical guidance.
About You
We are looking for a team player who:
Requirements — Experience
Please note, IT or cybersecurity experience is not required. Necessary guidance and training will be provided.
Your Success
You are not alone in your role: The Defendify team is made up of "A" players dedicated to your training and success. We thrive on a transparent management philosophy that fosters team collaboration.
Compensation and Benefits
This is a flexible position open to candidates with varying levels of experience and offers significant long-term growth potential. Compensation is competitive and commensurate with experience, and is variable based on personal performance. Our benefits package is comprehensive and includes health, dental, and vision coverage, educational reimbursement, a 401(k) program, paid time-off, and more.
Love What You Do
With Defendify everyone enjoys a flexible work environment allowing team members to work remotely and/or from our head office in Portland, ME. It’s a fun and energetic culture where everyone genuinely cares about each other and the work they do. We're passionate about our product, the problems we're solving, our customers, our partners, and our team. We're in it together, enjoying work and play every day. That includes impromptu social outings and celebrations, company huddles and meetups, team building events, and charity work—even in a remote team digital world!
Opportunity Knocks
This position offers a great opportunity to make an impact as a part of a small team solving big problems, making cybersecurity possible for all businesses. Are you a creative self-starter with an appetite to learn and grow? If so, we'd love to hear from you!
See more jobs at Defendify