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About Kisi
Kisi is a security platform with offices in Brooklyn and Stockholm and a global remote team spanning from America, Europe, Africa and Asia. We create hardware and software that helps businesses connect and control their spaces through the cloud.
A little bit more about our team:
We value beingforward, human, trusted, and responsible.As a team, we make a tangible and lasting impact on the real world.
Our product(Reader Pro)is anaward-winning access control solution.We are adesign focused companyand recently won the coveted GOOD DESIGN award.
Ourcustomers and users come first- We are rated 4.9 in theApp Storeand 4.8 onCapterra.
Our team isunique(and a bit quirky) anddiverse. We hail from25 nationalities (& counting!) and look forward to ourannual global meetupto bring the whole team together.
We are building asupportive and flexible working environmentby offering health & retirement benefits (location based), generous vacation time and daily challenges and growth.
About the Role:
We are looking to strengthen our support team with a Product Support Specialist working remotely from Europe who pays attention to detail, is process focused and knows how to convert something previously unknown into a common practice.
Your main tasks will be to handle support cases, convert new support insights into standardized knowledge and provide insights into how to improve the products in a structured format.
We are open to entry level (Associate), mid (Specialist), or senior (Senior Specialist) candidates and level/title will be evaluated based on your experience and background.
Note: For a senior position we are looking for individuals with practical experience in physical access control and low voltage wiring including work with IoT devices, smart home/business, or locksmithing.
Responsibilities:
Support Kisi partners, administrators, and end-users as they integrate with, install, and operate our products
Be an expert in the product to evangelize correct use of features and troubleshoot advanced software functions as well as test software integrations
Advise internal and external customers on physical access control best practices, providing pre/post-sales consultation and support.
Understand hardware mechanisms, wiring, and installation to remotely support Kisi installers, administrators, and users who may be on-site
Escalate issues to secondary teams when appropriate, and take steps to ensure such issues can be addressed expeditiously in the future.
Contribute to continuous improvement activities such as knowledge content production, quality assurance, and product feedback sessions
Pursue knowledge of physical access control and site security best practices
Complete all responsibilities securely while having privileged access to various systems
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About The Role
Do you like helping others? We’re currently looking for a dynamic, well-versed Japanese Customer Support Specialist with excellent English and Japanese skills, to provide the customers of a Mobile Advertising and Monetization App with great customer support. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.
The reason you join won’t be the reason you stay.
You’ll Be...
What you bring to the table:
What We Provide
Why PartnerHero?
PartnerHero is a mission driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech forward companies including Etsy, Udemy, Rachio, Duet, and Bento Box to solve their most urgent business challenges. Our teams are among the most successful in the industry because we carefully match individuals with the opportunity that best suits their authentic talents and needs.
How We’re Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.
Read more about our Core Values and story here.
PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
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inFeedo is looking for a Technical Support Managerwho will be responsible for first line of response on all technical support and related communications internally and externally as related to after sales support. The technical support manager is a go-to technical resource for the customer success team by being a cross functional SPOC to drive successful outcomes through live assistance, behind-the-scenes support, and education on technical issues and challenges.
No. of positions: 1
What will you be doing?
1. Technical trouble-shooting: Conducting L1/L2 checks on product issues, bugs before liaising with tech and engineering teams on successful resolution basis defined SLAs.
2. Technical support lead: Provide leadership for technical support team. Guide technical support associates and develop responses for problem identification and resolution. Develop technical support plans, programs, and staffing schedules to ensure adequate coverage is provided to meet customer needs.
3. Reporting: Leadership reporting on SLAs, prioritisation parameters to identify areas of improvement for product and tech teams
Who will you work with?
Sam, Adi, Akshay, Krithi, DV and of course the rest of the jovial inFeedo team.
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About Feedonomics
As a leading product feed management platform, Feedonomics partners with agencies, brands, and retailers to optimize and list their products on the top ecommerce shopping destinations around the world.
What makes us different from other SaaS companies in the space?
We manage everything from integration and full-service onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.
Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology.With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.
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Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.
We are looking for a Manager, Customer Support to help us fulfill that mission of improving the quality of life for all people. This role is a management position that oversees all support related operations and team members, and will report to the Director of Medical Device Gurus. This role is responsible for the following:
How we will measure the success in this role:
You’ll be successful if you have/are:
Benefits:
This is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
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Brilliant PR & Marketing, one of the most respected and rapidly growing agencies focused on family-oriented brands, seeks a Full-timeREMOTE Technical Support Specialist to support the agency’s growing, award-winning team. As the go-to technology expert, you will provide support to resolve problems, install hardware and software solutions, analyze requirements, and provide IT advice for internal staff. Responsible for administration of the Company’s PCs, MACs, Google Workspace, Office 365, and IT infrastructure. Tasks include end-user support, performing PC maintenance, upgrades, configurations, documentation, license tracking, and process improvement.
What you’ll be doing:
Who you are:
Benefits and Perks:
Salary Range Transparency:
US Remote $50,000 - $60,000 annually
Additional Eligible Financial Compensation:
Hits bonus, employee and/or client referral bonus, year end bonuses, spot Brilliant Bonuses.
About Brilliant PR & Marketing:
Brilliant is in its second decade as a fully remote company and is one of the most respected agencies serving consumer lifestyle brands with a specific focus on products, brands, and services for families including baby and maternity, toys and games, tech, housewares, and food. And did you know that Brilliant is a two-time 2021 PRSA Silver Anvil Award winner?
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Modern Treasury builds payments operations solutions. We believe that payment operations is at the core of every business. Our tools automate the full cycle of money movement—from payment initiation, through approvals, to reconciliation—and are accessible through web application or API.
We’re a lean team and we work hard to build outstanding products for our customers. When we succeed, our customers grow.
We are looking for a Technical Support Specialist to join our newly formed Customer Support team. This role will report to the Manager of Customer Support and will have an immediate and lasting impact on our business as we launch new products, scale our teams, and support many more customers.
During this rapid growth phase, it is critical that we continue to invest in our technical support capabilities. As such, we recently launched a Customer Support team that is focused on delivering exceptional service and experience to our customers.
As an early member of the Customer Support function, you will:
Become a technical expert in Modern Treasury’s product suite and partner closely with the Customer Success and Engineering teams to support our customers. This is an important step towards understanding our customers, the problems we solve for them, the processes we need to build, and the key decisions we need to make as we scale the Support team.
Create, and maintain, self-help documentation for our internal and external customers. As the frontline of Support you are in the best position to identify opportunities to provide proactive support through our help center. You will work cross-functionally as you write documentation to ensure new and existing content is up-to-date and accurate.
Contribute to the smooth day-to-day operation of the Support team, including managing customer escalations effectively. You will work primarily with CSMs on customer-facing communications and with Engineering on internal escalations to meet and exceed our service level commitments. You will also collaborate with Product, Bank Partnerships, Sales, Marketing, and Finance from time to time depending on the nature of individual customer requests.
Use data-driven methodologies to collate customer feedback and trends. Review the data regularly with your Customer Success peers to find ways to continually improve our customers’ experience. Share relevant customer-specific and product-specific recommendations with Engineering and Product to alleviate recurring issues or develop new capabilities that increase our customers’ operational efficiency.
Assist in planning, developing, and implementing policies, procedures, performance standards, and training programs for the Customer Support team.
Leverage your SQL data analysis, business intelligence, and API troubleshooting skills to either resolve common technical questions or diagnose issues in-depth before triaging to the Engineering team.
We strongly believe that investing in personal and professional growth puts us in a position to deliver long-term value to our customers. This role offers a unique opportunity for growth in a value-driven company, and it sits at the intersection of our customers, our people, and our products.
Modern Treasury builds payment operations solutions. Our tools automate the full cycle of money movement—from payment initiation, through approvals, to reconciliation—and are accessible through web application or API.
We believe that payment operations is at the core of every business. We’re a lean team and we work hard to build outstanding products for our customers. When we succeed, our customers grow.
During your first week you will:
Complete our company onboarding process where you will learn all about Modern Treasury – our values, our history, our product, our brand – and meet various teams via small-group sessions alongside your onboarding peers.
Develop an understanding of our customers, user personas, sales process, and customer stories.
Read our favorite industry primers.
Become a master in our application and API.
During your first six weeks you will:
Meet and build relationships with leaders and members of the Customer Success, Engineering, Product, Sales, Marketing, and Revenue Operations teams.
Shadow CSMs, and other Technical Support Specialists, while responding to customers’ daily support inquiries as part of your technical onboarding. Through this, you will gain a deep understanding of our customers, their use cases, and the various stages of their journey with Modern Treasury.
Be shadowed as you begin to respond to inbound support inquiries.
During your first six months you will:
Support customers via chat, email, phone, and other channels with a high degree of autonomy within our stated SLAs.
Own customer requests through resolution, working cross-functionally - with Product, Engineering, Customer Success and other teams - as needed.
Participate in an on-call rotation for high priority requests received outside of business hours.
Contribute to internal and external self-help documentation.
Identify areas of opportunity and manage projects to refine processes and systems accordingly to improve the customer experience.
What we're looking for:
2+ years experience in customer facing roles at B2B SaaS companies in one or more of the following functions: technical support, customer success, sales engineering, product management, engineering, network operations.
Experience in process improvement and documentation
Experience with case management solutions such as Zendesk, Salesforce Service Cloud, Jira, Linear, etc.
Knowledge of web connectivity and integration protocols such as JSON / XML, file transfer protocols such as FTP / FTPS / SFTP, API tools such as Postman, and API concepts such as idempotency and pagination.
Experience in data analysis, data mapping, ETL, and advanced SQL queries such as multiple joins, subselects, case statements, window functions, CTE, recursive CTE, and other constructs.
Experience with business intelligence tools such as Looker, Tableau, Power BI, etc. and cloud data warehouses such as Snowflake, RedShift, BigQuery, etc.
Modern Treasury is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Modern Treasury considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
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Привіт:)
Ми команда професіоналів, яка будує Social-discovery platform в екосистемі Genesis, що допомагає користувачам у всьому світі познайомитись.
На сьогодні:
Ми масштабуємо команду та шукаємо Remote Customer Support Representative (Spanish) для розвитку наших продуктів.
Які завдання ти будеш виконувати:
Які знання і навички тобі потрібні на цій посаді:
Що ми пропонуємо:
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Technical Support Specialist (Remote)
We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers.
The Resultant team purposefully comes together to produce a positive outcome. Our name symbolizes our commitment to empathy and collaboration—of not just delivering our clients with the best solutions, but to deeply listening to them, understanding their needs, and learning from each other in the process. The force of Resultant comes from the combined knowledge, passion, and innovation of our team and partners.
Together, we partner with clients in the public and private sectors to help them overcome their most complex challenges, empowering our clients to drive meaningful change in their organizations and communities. In everything you do, you’ll help your clients, colleagues, and communities thrive.
Resultant was founded as KSM Consulting in 2008.
To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team. If you love to solve problems and add value, please consider what your typical days might look like…
Some of the skills we are expecting are. . .
We expect that you will be able perform the following tasks daily. . .
What you should know about Resultant:
What our team members say about us…
All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.
Equal Opportunity Employer
See more jobs at Resultant
Customer Support Representative (REMOTE)
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.
As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives with employee self-service functionality. In response, Experian has brought together the industry’s leading experts to offer the best of the best – a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian.
Key Competencies
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe. See our DEI work in action!
If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian U.S. employees are required to be fully vaccinated for COVID-19.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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Technical Support Specialist (2nd Shift)
We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers.
The Resultant team purposefully comes together to produce a positive outcome. Our name symbolizes our commitment to empathy and collaboration—of not just delivering our clients with the best solutions, but to deeply listening to them, understanding their needs, and learning from each other in the process. The force of Resultant comes from the combined knowledge, passion, and innovation of our team and partners.
Together, we partner with clients in the public and private sectors to help them overcome their most complex challenges, empowering our clients to drive meaningful change in their organizations and communities. In everything you do, you’ll help your clients, colleagues, and communities thrive.
Resultant was founded as KSM Consulting in 2008.
This is a 2nd shift, full-time position (M-F, 2:00pm-11:00pm EST).
To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team. If you love to solve problems and add value, please consider what your typical days might look like…
Some of the skills we are expecting are. . .
We expect that you will be able perform the following tasks daily. . .
What you should know about Resultant:
What our team members say about us…
All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.
Equal Opportunity Employer
See more jobs at Resultant
Customer Support Representative (German Speaking)
What if you could use your people skills to support a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it’s also one of the world’s least digitized and least served industries. That’s why we’re looking for a talented Bilingual Customer Support Representative (CSR) to join Procore’s journey to revolutionize construction. As a CSR, you’ll utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.
As a member of Procore’s CSR team, you’ll be provided with the resources to master your craft and clarity of purpose through a shared vision—to improve the lives of everyone in construction. With encouragement from nurturing team leaders, you’ll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. For strong CSRs, this position is a great launching point to careers on our Custom Solutions, Documentations, Learning & Development teams, and more! If you’re excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment—Procore is the place for you!
This position will report to the Manager of Customer Support and is based in our London, UK office. We provide our customers with 24/7, around-the-clock support and are looking for candidates to join us immediately.
What you’ll do:
Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact
Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore’s software
Diligent, consistent attention to detail and management of administrative aspects of the job
Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
Proactively seek guidance and direction from manager and co-workers when appropriate
Convey Procore’s culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards
What we’re looking for:
Fluency in English and German
6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED
A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
A hungry learner with the ability to learn quickly and adapt to a changing product
Self-starter who is excellent at problem-solving
A solution-focused mindset that proactively detects issues and provides timely solutions
Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
Prior experience or even interest in the construction industry is a plus
If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
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Global Technical Support Manager
As an aspiring Global Technical Support Manager, you’re looking for an opportunity that allows you to learn the newest technologies, advance your technical expertise, and be part of a highly-skilled team. You also want an employer that values and invests in its people.
Engage3 has an immediate opening for a Global Technical Support Manager. As a Global Technical Support Manager, you’ll connect with our clients and make a difference in their day, providing technical support, troubleshooting, escalating and managing expectations, and resolving their technical issues. This is an outstanding opportunity to join a team of highly qualified peers and play an integral role in a thriving company that will challenge you to grow both your technical and business skills.
Our Global Technical Support Manager is responsible for troubleshooting and resolution of reactive service issues. This technical support service position requires excellent communication, attention to detail and technical skills.
Responsibilities:
Qualifications:
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At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.
Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.
Revalize is a portfolio company of TA Associates and HG.
We are looking for entry-level Customer Support Associate to provide superior software application support to our clients. The ideal candidate will have experience with customer service and be eager to learn new technical skills. This is a fully remote role.
Responsibilities:
Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
Provide support for incoming queries and issues related to the company’s proprietary software solutions
Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
Adhere to established customer service and documentation standards
Solve and respond to first-level support requests and escalate issues as required
Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
Required Skills & Abilities
Excellent communication skills, and the ability to learn quickly
Prior experience troubleshooting software and hardware issues a plus, but not required.
Experience with the latest desktop PC’s and mobile platforms (hardware & software)
Ability to work remotely and in a quiet area
Access to a reliable 20Mbps down and 2 Mbps minimum internet connection for working remotely
Ability to excel in a high-paced ever-changing environment
Preferred skills and abilities:
Working knowledge of Salesforce is a plus
Thorough understanding of networking topologies & protocols
Associate Degree or equivalent experience preferred
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.
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TheSupport Specialistis a remote inbound/outbound customer service call center role that is focused on creating strong communication pathways between SimpleTire and its customers. This role will require that someone have excellent customer service skills, familiarization in de escalation tactics, is highly organized and has exceptional attention to detail. As this is a customer-facing role, the Support Specialist is an extension of SimpleTire, and will need to conduct themselves with a polite, clear, and concise demeanor.
TheSupport Specialistis responsible for:
The Ideal Candidate Has/Is:
Physical Job Requirements
Additional Schedule Details
Benefits and Perks
What is SimpleTire?
We think there’s a better way when it comes to getting work done on your car. Starting with tire replacement. A way that’s more welcome, that’s more you. That gets you to what you need, more quickly. Helps you feel smart about your choices, and gets you on your way, feeling good. A way better experience for tire replacement. That's our way. That’s our promise.
Our network stretches across the country with 10,000+ installers and 3,000+ independent supply points. We employ hundreds of people, support thousands of local businesses, and strive to empower everyone along the process.
SimpleTire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, covered veteran status, or any other class protected by applicable law. EEO Employer M/F/NB/Vet/Disabled. SimpleTire will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local laws
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Promise helps utilities and government agencies create flexible and affordable solutions for customers struggling to pay off their debt. Our intuitive approach to payment plans and relief distribution leads to increased customer enrollment and recovery rates that are far higher than the industry standard. As a result, customers pay off debt sooner and with fewer penalties, and our partners reduce delinquencies and increase revenue.
The Promise team strives to treat people who are struggling with dignity and provide them with the tools and resources they need to succeed. Our expertise spans sectors: we are technology experts from companies like Google, Stripe, and Palantir, as well as accomplished government leaders. We have raised over $50 million and we’re backed by leading investors such as Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (formerly Sweat Equity Ventures), Howard Schultz, and others. We're proud to have recently been chosen as one of Fast Company's "World's Most Innovative Companies of 2022" (#39).
Role Overview:
We are looking for a seasoned manager to lead our growing Client Support team. Client Support is vital to our long-term success: our clients count on us to help them get through difficult financial situations and to avoid negative consequences. For Promise to grow, we need to scale our support capacity while maintaining the high quality service our clients rely on. We’re looking for an experienced manager who can take over leadership of the team and take it to the next level.
What You’ll Do:
You’re a Great Fit for the Role if You Have:
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Xactware, a Verisk business, specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. To learn more about Xactware please visit us at: Xactware.com. We are proud to be a part of the Verisk family of companies!
At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.
Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.
But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.
It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.
At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.
At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.
Xactware is looking for a Technical Support Manager to join the team in Lehi, UT. In this role, you will effectively manage a team of Support Technicians including scheduling, training/coaching, monitoring productivity and performance management. You will collaborate with product teams to ensure the Support team is operationally ready for new products/features and address escalated customer interactions. The manager will also enforce company and department policies regarding technician performance and customer workflows. In addition, you will provide “on-call” management support for technicians who work nights and weekends and manage tools used by the Support Department.
Responsibilities include:
#LI-RM2
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
http://www.verisk.com/careers.html
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
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Customer Support Representative (Tier 1) - REMOTE! UK Based
Customer Support Representative (Tier 1) - REMOTE!! UK Based
About The Role:
Accredible is looking for a full-time Customer Support Representative to grow our world-class Customer Support team. This role is remote, working with a small but growing remote team.
The mission is to increase the team’s capacity to effectively respond to assist customers, produce and curate valuable knowledge materials, identify and report bugs and feature requests, and support product knowledge within internal teams.
Three Month Outcomes:
Requirements:
Role-Based (preferred):
Cultural:
Compensation & Benefits:
About Us:
Accredible makes it easy for the world’s best educational institutions to issue credentials, awards, qualifications, and licenses digitally rather than on paper. Our customers include Google, Harvard, MIT, Oxford University, McGraw Hill, Slack, iHop, GMAC, the CFP Board and 1300+ others, on behalf of whom we have issued over 22 million credentials to learners all over the world to date, and we are adding over 1.5 million per month. After first hitting profitability and then raising our Series A, the company has grown from a team of fifteen to a team of 100 plus; we are looking for exceptional people to join us and help us turn our pirate ship into a navy. We are looking for exceptioinal people who will help us maintain our 5-star Glassdoor rating!
Open and Inclusive. We welcome people of any gender identity or expression, race, skin color, ethnicity, age, size, nationality, sexual orientation, ability level, neurotype, religion, elder status, family structure, culture, subculture, political views, education level, identity, and self-identification. We welcome teachers, learners, activists, artists, dreamers, doers, ordinary people, extraordinary people, and everyone in between.
Remote First. Accredible is spread across dozens of cities around the globe. From Cape Town to Vancouver, London to New York, our employees live and work in the places that they thrive, wherever they thrive.
Growing Strong. We are growing and will continue to expand rapidly. We seek to increase momentum and build a professional, scalable, and efficient team whilst maintaining our friendly, open, and democratic culture.
We Love What We Do. We get to help startups get their training programs off the ground and watch their social referrals double, see associations experience double digit membership growth, and enable established companies to transform training and development. We are passionate about our product – and what it can do for our customers.
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HireVue is transforming the way companies discover, hire, and develop the best talent by combining the power of video, games, and AI for better hiring decisions.
We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a diverse and inclusive culture based on a foundation of respect and inclusion.
HireVue is available worldwide in over 30 languages and has hosted more than 14 million on-demand interviews and one million assessments. Its more than 700 customers worldwide including over one-third of the Fortune 100 and leading brands such as Unilever, JP Morgan Chase, Delta Air Lines, Vodafone, Carnival Cruise Line, and Goldman Sachs.
Full Time | Must be located in the US | Must be willing to work in the Mountain Time Zone | Starting Hourly rate from $17.50
This is an evergreen role. We will be interviewing/hiring on an as-needed basis.
Who are we looking for?
The award-winning HireVue Customer Support Team provides innovative and customer-obsessed service through phone, chat, and email, enabling our clients to build awesome teams and their interviewing candidates to get awesome jobs.
The role of the Customer Support Specialist is to be the front-line of the HireVue experience for interviewing candidates and customers alike. Customer Support Specialists exhibit a passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.
What will you be doing?
HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.All your information will be kept confidential according to EEO guidelines.
Per US Federal Contractor Mandate HireVue requires that all employees are vaccinated against COVID-19 and are able to demonstrate proof of this vaccination as a condition of employment, subject to exemptions permitted by law.
Here are some of the states where HireVue is currently hiring:
AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, WA, WI.
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Senior Technical Support Representative
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. For five years in a row, we have been named in the Top 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we were rated the #1 Top Workplace by the Orange County Register. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
Why You Matter
The CIS Site Reliability and Cloud Platform team drives the creation of scalable, resilient, and stable environments through Infrastructure as code. We are looking for organic innovation and adoption of cutting-edge cloud technologies in the frameworks and tools we develop for Infrastructure provisioning and service deployments. We are looking for a lead engineer that can provide thought and design leadership and establish best practices. This role spans defining & implementing cloud platform frameworks including container Orchestration platform (example: Kubernetes), IaC and self-service capabilities that helps analytics/batch/streaming/transactional workloads.
The Client Technical Services Representative works directly with clients to provide them with test data for testing Experian File One products. Process required Test Data Confidentiality agreements. Fulfill requests for standard or specific test data conditions or perform a custom search for data based on the client’s written requirements. Answer questions about testing and File One products. Consult with clients as requested regarding testing strategies and scenarios.
What you’ll be doing:
Qualifications
Understanding of relational database structure
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe. See our DEI work in action!
If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian U.S. employees are required to be fully vaccinated for COVID-19.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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