Group (ISG) is a proven and experienced Education Support Services company
dedicated to improving student outcomes through exceptional support and
service. Through a comprehensive suite of consulting, support services, and
technology to meet student, educator, and customer support needs, ISG
serves higher education institutions, online programs, publishers, and
education technology companies.
Hero's provide “White Glove” service to our clients, educators and
students for various educational applications. We understand that no one
contacts us just to say “Everything is working great” (Although we wish they
would from time to time!) That being the case we foster an enjoyable work
environment with equal emphasis on individual achievement and collaborative
teamwork. Interested candidates should be willing to do what it
takes to solve issues as they arrive as well as be able to discuss the merits
of Star Trek vs Star Wars with fellow employees in between.
Pay rate: $13 -$16 hr. Subject to experience.
Essential Duties and Responsibilities:
Provide fast, friendly support.
Rescue educators from the perils of browser problems
Liberate students from the hazards of incoherent
Thoroughly document reported issues and all steps taken
during the resolution process
Swoop in to save the day on urgent issues
Be up to date on pop culture references to help prevent
boredom among teammates.
Job Requirements - Minimum Qualifications
All positions are work from home, so having a
place to live is a must. House, apartment, condo, igloo or cave. As long
as you have high speed internet, the type of dwelling does not
matter. (Internet speed should be 10MB or higher, no dial-up or satellite
Some knowledge of the process of online learning.
Technologically savvy with the ability to assimilate
new technology quickly.
Must have a flexible schedule and be willing to work
some evening and weekend hours, and to adjust schedules as needed to best meet
Working knowledge of federal regulations such as Family
Education Rights and Privacy Act (FERPA), and Americans with Disabilities Act
(ADA) as it relates to student accommodation
Professional experience with problem solving.
Highly effective written and verbal communication
Psychic abilities, not required, but would be a plus
Computer skills in the use of word processing,
spreadsheet, database, email and internet applications, preferably of Microsoft
Office Suite software.
Establish and maintain cooperative working
relationships with faculty, staff and students is essential.
Work independently under broad organizational policies.
Utilize resources as required to perform the daily
Communicate effectively using phone, email and texting
Adapt quickly to changing work priorities, set
priorities, meet deadlines, be flexible, and work well under pressure.
Communicate with diverse groups and individuals.
Be self-motivated, enthusiastic, personable, assertive,
dependable, and able to work independently and as a member of a team.
Have strong attention to detail and accuracy.
This position is
through a virtual work environment. Our employees enjoy the freedom and
flexibility of working from home. Even though our teams are spread across the
country, we utilize a wide variety of collaboration tools that bring us
together and foster teamwork, community, and collaboration
as good as, if not better than, most on-site work environments.
success in a virtual, work at home role include:
Workspace – Must be able to provide a dedicated,
confidential workspace which includes a door that can be closed for privacy.
Multitasking – Ability to navigate or toggle many
screens and maintain chat conversations simultaneously.
High speed internet – Must provide employee-paid,
high speed internet service Internet speed should be 10MB or higher, no dial-up
or satellite dish connections Must have a working desktop or laptop with
a Windows operating system.
Quality headset suitable for answering and
placing calls as well as for virtual meetings.
Working computer that meets or exceeds the minimum hardware
requirements for your operating system (Windows or Mac)
Group offers a comprehensive set of employee benefits including paid
vacation and holiday time, Life, Dental and Healthcare options. ISG, is a
work from home model, also provides flexible hours and accommodations to ensure
a work-life balance.
Group, LLC is an equal employment opportunity/affirmative action employer and
considers qualified applicants for employment without regard to race, gender,
age, color, religion, national origin, marital status, disability, sexual
orientation, or any other protected factor.