About Kisi

Kisi is a security platform with offices in Brooklyn and Stockholm and a global remote team spanning from America, Europe, Africa and Asia. We create hardware and software that helps businesses connect and control their spaces through the cloud.

A little bit more about our team:

• We value beingforward, human, trusted, and responsible.As a team, we make a tangible and lasting impact on the real world.

• Our product(Reader Pro)is anaward-winning access control solution.We are adesign focused companyand recently won the coveted GOOD DESIGN award.

• Ourcustomers and users come first- We are rated 4.9 in theApp Storeand 4.8 onCapterra.

• Our team isunique(and a bit quirky) anddiverse. We hail from25 nationalities (& counting!) and look forward to ourannual global meetupto bring the whole team together.

We are building asupportive and flexible working environmentby offering health & retirement benefits (location based), generous vacation time and daily challenges and growth.

About the Role:

We are looking to strengthen our support team with a Product Support Specialist working remotely from Europe who pays attention to detail, is process focused and knows how to convert something previously unknown into a common practice.

Your main tasks will be to handle support cases, convert new support insights into standardized knowledge and provide insights into how to improve the products in a structured format.

We are open to entry level (Associate), mid (Specialist), or senior (Senior Specialist) candidates and level/title will be evaluated based on your experience and background.

Note: For a senior position we are looking for individuals with practical experience in physical access control and low voltage wiring including work with IoT devices, smart home/business, or locksmithing.

Responsibilities:

Support Kisi partners, administrators, and end-users as they integrate with, install, and operate our products

• Be an expert in the product to evangelize correct use of features and troubleshoot advanced software functions as well as test software integrations

• Advise internal and external customers on physical access control best practices, providing pre/post-sales consultation and support.

• Understand hardware mechanisms, wiring, and installation to remotely support Kisi installers, administrators, and users who may be on-site

• Escalate issues to secondary teams when appropriate, and take steps to ensure such issues can be addressed expeditiously in the future.

• Contribute to continuous improvement activities such as knowledge content production, quality assurance, and product feedback sessions

• Pursue knowledge of physical access control and site security best practices

• Complete all responsibilities securely while having privileged access to various systems

About The Role

Do you like helping others? We’re currently looking for a dynamic, well-versed Japanese Customer Support Specialist with excellent English and Japanese skills, to provide the customers of a Mobile Advertising and Monetization App with great customer support. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

The reason you join won’t be the reason you stay.

You’ll Be...

• Providing excellent, friendly and positive customer service via email, chat and/or phone
• Helping customers solve problems with strong troubleshooting, reading comprehension and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
• Savvy with web, computer and smartphones
• Able to work independently and collaboratively

What you bring to the table:

• Native or Near-native English and Japanese (spoken and written)
• Provide excellent, friendly and positive customer service via email or chat
• Strong troubleshooting, reading comprehension and problem-solving skills to provide customers the help they need
• Track common pain points and feature requests customers express and share your insights regularly
• Savvy with web, computer and smartphones
• And if you know these things then great, if not we will teach you!
  • Understanding HTML and CSS
  • Background with supporting customer service for technology companies
  • Experience using CRMs (like ZenDesk)
  • Experience using ticketing platforms (like Jira)
  • Experience providing technical support (bug fixes, access, etc)

What We Provide

• Location: Remote
• Full time with the potential for overtime if requested by Partner
• Competitive compensation based on experience
• Attractive benefits package including medical, dental and vision options
• Access to free posture-based fitness workouts from home
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross functional development

Why PartnerHero?

PartnerHero is a mission driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech forward companies including Etsy, Udemy, Rachio, Duet, and Bento Box to solve their most urgent business challenges. Our teams are among the most successful in the industry because we carefully match individuals with the opportunity that best suits their authentic talents and needs.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.

Read more about our Core Values and story here.

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

inFeedo is looking for a Technical Support Managerwho will be responsible for first line of response on all technical support and related communications internally and externally as related to after sales support. The technical support manager is a go-to technical resource for the customer success team by being a cross functional SPOC to drive successful outcomes through live assistance, behind-the-scenes support, and education on technical issues and challenges.

No. of positions: 1

What will you be doing?

1. Technical trouble-shooting: Conducting L1/L2 checks on product issues, bugs before liaising with tech and engineering teams on successful resolution basis defined SLAs.

2. Technical support lead: Provide leadership for technical support team. Guide technical support associates and develop responses for problem identification and resolution. Develop technical support plans, programs, and staffing schedules to ensure adequate coverage is provided to meet customer needs.

3. Reporting: Leadership reporting on SLAs, prioritisation parameters to identify areas of improvement for product and tech teams

Who will you work with?

Sam, Adi, Akshay, Krithi, DV and of course the rest of the jovial inFeedo team.

About Feedonomics

As a leading product feed management platform, Feedonomics partners with agencies, brands, and retailers to optimize and list their products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from integration and full-service onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology.With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Role

The Enterprise Support Specialist I will be responsible for troubleshooting and resolving feed-related issues for Feedonomics enterprise-level clients. They will utilize all elements of data feed optimization, ensuring adherence to Feedonomics and industry best practices and documented methodology to ensure a high level of service delivery. The Enterprise Support Specialist I report to the Enterprise Operations Manager.

The Responsibilities

• Liaise with clients to resolve any feed-related issues that come up after optimization, fulfill client’s requests that are related to products and provide insights and suggestions for product feed optimization
• Provide detailed feedback, performance reports, etc., customized to meet the goals and needs of the client
• Meet client SLAs 
• Import troubleshooting on all Lite-qualified integration methods
• Configure and map attributes from a variety of files, including delimited and XML files, custom scripts and API-based platform integrations
• Transformer troubleshooting and implementations, including Field Execution Order
• Basic root case troubleshooting between merchant website, channel destination, and data feed
• Round-robin intake and individual queue management, up to XX requests
• Timely management of first responses, resolutions, and communications resetting expectations
• Raise any issues of client database to Manager or Enterprise Feed Manager
• Manage Ticket queue to effectively meet SLAs
• Pass-forward by time zone (First response, timely execution where possible)
• Raising issues to or taking direction from Enterprise Feed managers where account direction or roadmap needs special consideration

The Requirements

• 1+ years work experience minimum in a technical support role 
• Customer-focused -You’re obsessed with providing the best experience for candidates and your internal hiring teams
• Effective communication-Excellent written/verbal communication and customer relationship skills are critical
• Problem-solving-Resourceful and able to identify and creatively solve problems and improve on current processes
• Adaptability-Able to easily adapt, learn quickly, and work under pressure in a fast-paced environment
• Critical thinking- Able toconnect ideas, evaluate arguments, find errors and solve complex issues
• Advertising Channel -Google Analytics, Google Search preferred
• Coding Languages- Python preferred
• Bachelor’s Degree in Computer Science preferred or relevant work experience

What's in it for you?

• This is a remote position
• Competitive pay
• Medical, dental, and vision (VSP) insurance
• Additional cost saving programs, such as Health Care FSA and HSA, dependent care flexible spending accounts, life insurance, and more
• 401K retirement plans
• Family benefits, such as parental leave, newborn sick leave, adoption assistance, and more
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Monthly half-day Fridays (yes, really!)
• Flexible work scheduling
• Virtual and in-person team events
• Philanthropy partnership and volunteer days off
• Employee resource groups for people of color, LGBTQ+, veterans, caregivers, and more
• Employee assistance programs (a free benefits program that offers counseling services for issues relating to mental health, substance abuse, bereavement, and more)
• Educational assistance
• Pet insurance
• Refer-a-friend bonuses
• Discounted gym memberships
• Commuter benefits

Brilliant PR & Marketing, one of the most respected and rapidly growing agencies focused on family-oriented brands, seeks a Full-timeREMOTE Technical Support Specialist to support the agency’s growing, award-winning team.  As the go-to technology expert, you will provide support to resolve problems, install hardware and software solutions, analyze requirements, and provide IT advice for internal staff. Responsible for administration of the Company’s PCs, MACs, Google Workspace, Office 365, and IT infrastructure. Tasks include end-user support, performing PC maintenance, upgrades, configurations, documentation, license tracking, and process improvement.

What you’ll be doing: 

• Providing day-to-dayIT support for various IT systems, including but not limited to:
  • Google Workspace and Google Admin Console support 
  • MAC and PC Environment 
  • Zoom 
  • Airtable Admin – hosted workstream product similar to MS Project
    • Streamline and build workflows and automated reports
• Identification, prioritization and resolve reported problems and service requests
• Wordpress website maintenance
• Troubleshoot software, hardware and basic network issues
• Assist with onboarding of new users and conduct technology training for new employees
• Install, test and configure new workstations, peripheral equipment, and software
• Maintain inventory of all equipment, software and software licenses
• Train end-users on how to set up and use new technologies
• Use Zoom screen share to take control of end-users’ computers to troubleshoot, diagnose and resolve complex issues
• Responsible for development, maintenance, and integrity of IT Service Management tool

Who you are: 

• Bachelor’s Degree or equivalent business experience
• 1 to 3 years experience in a Service Desk/Help Desk support environment
• Google Workspace and Microsoft Office Admin experience - required 
• Airtable Admin - Node.JS, MySQL, and AWS services - desired
• Strong analytical, organizational, and problem solving skills
• Must be eligible to work in the United States without company sponsorship
• Projects a positive can-do attitude 

Benefits and Perks:

• Fabulous Fridays – Our workday ends at 12pm between Memorial Day and Labor Day and 3pm for the remainder of the year
• Excellent medical, dental, and vision coverage
• Medical and Dependent care FSA
• Life Insurance
• Long Term Disability
• PTO 
• 401K with company match
• 18 paid company holidays
• Paid time off between Christmas and and New Years
• Access to discounts on pet, home and auto insurance. wellness programs and more!

Salary Range Transparency:
US Remote $50,000 - $60,000 annually

Additional Eligible Financial Compensation:
Hits bonus, employee and/or client referral bonus, year end bonuses, spot Brilliant Bonuses. 

About Brilliant PR & Marketing:
Brilliant is in its second decade as a fully remote company and is one of the most respected agencies serving consumer lifestyle brands with a specific focus on products, brands, and services for families including baby and maternity, toys and games, tech, housewares, and food. And did you know that Brilliant is a two-time 2021 PRSA Silver Anvil Award winner?  

Привіт:)

Ми команда професіоналів, яка будує Social-discovery platform в екосистемі Genesis, що допомагає користувачам у всьому світі познайомитись.

На сьогодні:

• на наших платформах зареєстровано понад 150 млн користувачів;
• ми присутні на більш ніж 20 локацій по всьому світу;
• ми розробляємо єдиний продукт для 4-х платформ;
• наш додаток вже завантажили понад 1 мільйона користувачів;
• щомісячно нашим продуктом користуються 5 мільйонів користувачів по всьому світу.

Ми масштабуємо команду та шукаємо Remote Customer Support Representative (Spanish) для розвитку наших продуктів.

Які завдання ти будеш виконувати:

• надання послуг підтримки клієнтів для користувачів сайту: розв’язання проблем користувачів, визначення причини проблеми, вибір і пояснення найкращого способу розв’язання даної проблеми;
• взаємодія з клієнтами нашого сайту, відповіді на найбільш поширені питання, розв’язання питань з оплатою послуг;
• канал зв’язку з користувачами — чати, тікети, дзвінки.

Які знання і навички тобі потрібні на цій посаді:

• володіння іспанською мовою на рівні Upper-Intermediate+;
• володіння англійською мовою на рівні Intermediate;
• вільне володіння російською та українською мовами;
• досвід роботи в службах підтримки клієнтів буде конкурентною перевагою;
• уміння і бажання спілкуватися з людьми, стресостійкість;
• персональний комп’ютер, цілодобовий доступ в Інтернет;
• готовність працювати одну нічну зміну в тиждень;
• досвід роботи з Zendesk вітається.

Що ми пропонуємо:

• конкурентна зарплата;
• бонусна система;
• оплачувані відпустки;
• корпоративні зустрічі 2 рази в рік;
• навчання нових співробітників (час, витрачений на навчання, також оплачується);
• можливість працювати вдома;
• надання всіх програм, необхідних для роботи;
• гнучкий графік (5 змін в тиждень по 8 годин кожна);
• молода і дружна команда операторів;
• постійний зв’язок з центральним офісом.

As an aspiring Global Technical Support Manager, you’re looking for an opportunity that allows you to learn the newest technologies, advance your technical expertise, and be part of a highly-skilled team. You also want an employer that values and invests in its people.

Engage3 has an immediate opening for a Global Technical Support Manager. As a Global Technical Support Manager, you’ll connect with our clients and make a difference in their day, providing technical support, troubleshooting, escalating and managing expectations, and resolving their technical issues. This is an outstanding opportunity to join a team of highly qualified peers and play an integral role in a thriving company that will challenge you to grow both your technical and business skills.

Our Global Technical Support Manager is responsible for troubleshooting and resolution of reactive service issues. This technical support service position requires excellent communication, attention to detail and technical skills.

Responsibilities:

• Responsible for overseeing a team of engineers in the Global Technical Support organization, who are engaged in providing assistance to customers and partners in technical issue identification and resolution
• Specialize in high-end, Enterprise-level support of customers or channel partners with advanced support needs
• Establishes staff schedules for queue coverage and individual or group training sessions
• Conducts regular 1:1 and team meetings to evaluate individual and team performance, and facilitates the development of proficiency in both technical skills and general customer service skills
• Delivery of superior-level service to end-user customers, and functioning as point-of-contact for escalated issues to ensure appropriate response and focus of support teams
• Regularly participating in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery
• The individual will be responsible for engaging with and managing a group of experienced technical professionals that will support Engage3’s product offerings (global web-based and mobile applications)
• Tracking, monitoring and reporting on department operations, and closely managing critical customer accounts to develop path to issue resolution
• Assigning and managing projects based on new product releases, call-related issues, and/or training needs within the organization
• This role will be responsible for providing advanced level 2 support for clients and internal users via phone, screen share, email, and ticketing system approximately 40% of the time
• The individual will support activities with customers, external and internal user groups, knowing when to escalate high priority issues
• The Global Technical Support Manager will also need to communicate at different technical levels, working with Application Architects, Developers, QA Engineers, Product Managers and end users to resolve issues in a timely manner.
• Independently resolving client issues, knowing when to escalate high priority callouts
• Root cause analysis of complex issues and subsequent documentation

Qualifications:

• Bachelor’s Degree in Computer Science or related field
• 3-5 years of experience working in a technical support role (ideally as a “lead”)
• Strong communication skills; detail-oriented with an eye for grammar
• Advanced technical knowledge to problem solve
• Advanced experience with troubleshooting, documentation, and resolving issues
• Strong organizational and time management skills
• Ability to prioritize issues and manage multiple varying priority tickets
• Ability to collaborate with a team
• Client-facing professionalism and skills
• Service Desk platform experience (ZenDesk, Freshdesk, Service Cloud, SNOW, JSD, etc.)
• Experience with a knowledge base and creating knowledge base articles
• 3+ years of experience with SQL

TheSupport Specialistis a remote inbound/outbound customer service call center role that is focused on creating strong communication pathways between SimpleTire and its customers. This role will require that someone have excellent customer service skills, familiarization in de escalation tactics, is highly organized and has exceptional attention to detail. As this is a customer-facing role, the Support Specialist is an extension of SimpleTire, and will need to conduct themselves with a polite, clear, and concise demeanor. 

TheSupport Specialistis responsible for: 

• Handling inbound and outbound phone calls, emails, and chat from online customers. Verifying customer account information and order information. Managing on average 30-40 calls per day. 
• Processing online orders, returns, replacements, adjustments, warranties, and installations. Tracking deliveries, installation, inventory, pricing, and ensuring all customers’ needs are met. 
• Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up. Understanding and resolving customer questions, concerns, issues, and needs. Maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs. 
• Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
• Handling special projects or other duties as assigned.

The Ideal Candidate Has/Is: 

• Prior experience - 6 months to 2 years of prior experience in a call center environment - receiving inbound customer service calls and/or conducting outbound customer service calls.
• Adaptable and Dependable -Ideally available to work full time during hours of operation (8am – 7pm M-F, 9am – 5pm Sat) including split shifts and evening hours. Ability to support holiday work hours of operation until 8pm.
• Prior Education -High school diploma required, Associates/Bachelors degree preferred.
• Highly communicative- able to clearly and concisely facilitate the flow of communication and to field questions and concerns in an organic and effervescent way. Excellent written and verbal composure. 
• Externally polished and focused- ability to represent SimpleTire’s commitment to providing incredible outbound relations to all within the SimpleTire network. Highly engaged and upbeat, with a customer first mentality.
• Listening skills- ability to listen to a Tire Installers’ needs and concerns to help solve problems quickly and easily.
• Organized and detailed- updating the documents and sheets consistent with the process flow. Desire to support our customers’ needs with excellent follow through and detail. 
• Calm and composed- Demonstrated ability to remain calm in escalated environments. Can effectively manage an ever-evolving work environment with a positive, upbeat attitude and outlook. 
• Mental Agility- ability to think quickly and shift priorities rapidly as necessary. Coachable and open to change. Demonstrated critical thinking skills, with the ability to multitask and work independently. 
• Digitally Savvy- Thorough understanding of computer systems and experience with Google and/or Microsoft office suite.
• Bi-Lingual (not required) -Ability to fluently speak and write in Spanish is a bonus.
• Prior interest in the retail/automotive industry (not required)

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Sitting for long periods of time.

Additional Schedule Details

• Hours of Operation: 8am - 7pm Easter M-F, 9am - 5pm Saturday (Closed Sundays, Thanksgiving Day, Christmas Day)
• Holiday Black Out Periods: November 24th thru December 31st
• Agent Schedules: Vary based upon business needs; 40 hour work week schedules are preferred, 25 hour work week minimum 

Benefits and Perks

• Medical, dental, vision, STD, LTD, Company paid Life Insurance, 401k with Employer match, 15 days of Paid Time Off, and 8 paid holidays.
• Company sponsored events, casual dress code, free snacks & SWAG, corporate discounts, and free parking (when applicable).

What is SimpleTire?

We think there’s a better way when it comes to getting work done on your car. Starting with tire replacement. A way that’s more welcome, that’s more you. That gets you to what you need, more quickly. Helps you feel smart about your choices, and gets you on your way, feeling good. A way better experience for tire replacement. That's our way. That’s our promise.

Our network stretches across the country with 10,000+ installers and 3,000+ independent supply points. We employ hundreds of people, support thousands of local businesses, and strive to empower everyone along the process.   

SimpleTire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, covered veteran status, or any other class protected by applicable law. EEO Employer M/F/NB/Vet/Disabled. SimpleTire will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local laws

Company Overview:

Promise helps utilities and government agencies create flexible and affordable solutions for customers struggling to pay off their debt. Our intuitive approach to payment plans and relief distribution leads to increased customer enrollment and recovery rates that are far higher than the industry standard. As a result, customers pay off debt sooner and with fewer penalties, and our partners reduce delinquencies and increase revenue.

The Promise team strives to treat people who are struggling with dignity and provide them with the tools and resources they need to succeed. Our expertise spans sectors: we are technology experts from companies like Google, Stripe, and Palantir, as well as accomplished government leaders. We have raised over $50 million and we’re backed by leading investors such as Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (formerly Sweat Equity Ventures), Howard Schultz, and others. We're proud to have recently been chosen as one of Fast Company's "World's Most Innovative Companies of 2022" (#39).

Role Overview:

We are looking for a seasoned manager to lead our growing Client Support team. Client Support is vital to our long-term success: our clients count on us to help them get through difficult financial situations and to avoid negative consequences. For Promise to grow, we need to scale our support capacity while maintaining the high quality service our clients rely on. We’re looking for an experienced manager who can take over leadership of the team and take it to the next level.

What You’ll Do:

• Drive Client Support Outcomes
  • Increase enrollment and repayment rates and reduce churn
  • Identify trends in client issues and work with Product and Operations to mitigate/fix them
  • Support new business growth through greater advocacy and reference-ability

• Lead A World-class Client Support Team
  • Create fast and effective onboarding process for new team members
  • Develop and provide ongoing training (new content and gap training)
  • Create appropriate leveling / tiering / vertical and/or functional expertise within the team.

• Manage Client Support Activities
  • Plan staffing needs and schedule team members appropriately.
  • Recruit new team members as our needs grow
  • Provide learnings to the Product and Operations teams so we can continuously improve our tools and processes
• Measure Effectiveness of Client Support
  • Collaborate to define KPIs for the team
  • Work with Data and Operations to build appropriate systems for tracking key metrics
  • Create cadence for review within team

• Enhance Effectiveness and Efficiency Through Technology and Workflows
  • Collaborate with Operations to improve Client Support tooling and workflows
  • Define and implement new and improved workflows and processes for team
  • Track all feedback and client experiences to use for references and development - cultivate clients for references

You’re a Great Fit for the Role if You Have:

• 2+ years experience leading client support teams serving consumers and/or end-users
• Proven successful manager of support representatives
• Direct experience scaling support services and growing a team
  

• A deep desire to help people–our clients are often in difficult financial circumstances and struggling with technology–you should be excited about what they’re able to achieve with a little help
• A love for building scalable, repeatable processes and understanding if they’re working using data
• The ability to inspire others as an enthusiastic and creative leader
• Excellent communication and presentation skills
• The ability to multitask: you can triage in the moment across verticals, clients, team members. You can quickly sort out priorities from noise.
• Passion for our mission: You think that improving the way governments interact with their constituents is critical. You want to prove that moving away from punitive approaches to non-payment and treating people with dignity can be a win for everyone.

Customer Support Representative (Tier 1) - REMOTE!! UK Based

About The Role:

Accredible is looking for a full-time Customer Support Representative to grow our world-class Customer Support team. This role is remote, working with a small but growing remote team.

The mission is to increase the team’s capacity to effectively respond to assist customers, produce and curate valuable knowledge materials, identify and report bugs and feature requests, and support product knowledge within internal teams.

Three Month Outcomes:

• Improve the Customer Support team metrics as such:
  • Reduce the average response time per week to 6 hours or less.
  • Reduce the average time to respond per week to 72 hours or less.
  • To maintain a weekly positive CES score of 6 or higher.
• Manage at least 50% of the total ticket volume.
• For escalation purposes, identify product bugs and communicate details effectively to Tier 2 technical support.
• Write and curate high-quality, easy to use articles for the Accredible Knowledge Base (help.accredible.com).
• Assist the Head of Customer Support and other departments with ad-hoc tasks.

Requirements:

Role-Based (preferred):

• Prior experience using ZenDesk, HubSpot, or another service desk tool.
• Experience using Slack and Google tools.
• Technical understanding of digital platforms.
• Experience working with a globally distributed remote team.

Cultural:

• Flexibility/Adaptability. You adjust quickly to changing priorities and conditions. You cope effectively with complexity and change.
• Investigative and Problem-Solving Mindset. You use readily available information and tools to solve complicated problems and find solutions/workarounds where possible.
• Clear Communication. You communicate and work professionally with the customer, other team members, and colleagues from other departments. This includes exemplary written and spoken English language skills.
• Independent and Self-motivated. You are accountable for tasks and ongoing responsibilities with little supervision.
• Empathy and Patience. You respond to customers with compassion and seek to understand their request and points of view.
• Efficiency. You produce significant output with minimal wasted effort.
• Intelligence.You learn you quickly; you absorb and easily understand new information and tasks.
• Honesty and Integrity. You do not cut corners. You earn trust and maintain confidentiality. You do what is right versus political expediency. You speak plainly and truthfully.
• Organization and Planning. You are capable of handling multiple tasks without dropping core responsibilities.
• Persistence. You demonstrate tenacity and willingness to go the distance to get something done.
• Resilient and Calm Under Pressure. You maintain stable performance when under high pressure or stress.
  
  

Compensation & Benefits:

• Competitive salary.
• 35 days annual vacation.
• Pre-IPO equity shares.
• Four weeks Compassionate Leave.
• Life insurance.
• Employee Assistance Program (EAP).
• Flexible hours & remote work.
• A close, dedicated startup team who are passionate about improving the education system and who are backed by some of Silicon Valley’s top venture capital investors.
• Two hours per week (paid) to spend learning anything you like, even if it is not related to your role, plus a budget to spend on learning materials (courses, books, conferences). We love education and we believe in nurturing your growth!
• A promise to invest in your growth personally and professionally. Wherever you would like to go and whatever you would like to do, we will be there to support you.
• Annual company international retreats to cool places like Wales.
• Many additional perks!

About Us:

Accredible makes it easy for the world’s best educational institutions to issue credentials, awards, qualifications, and licenses digitally rather than on paper. Our customers include Google, Harvard, MIT, Oxford University, McGraw Hill, Slack, iHop, GMAC, the CFP Board and 1300+ others, on behalf of whom we have issued over 22 million credentials to learners all over the world to date, and we are adding over 1.5 million per month. After first hitting profitability and then raising our Series A, the company has grown from a team of fifteen to a team of 100 plus; we are looking for exceptional people to join us and help us turn our pirate ship into a navy. We are looking for exceptioinal people who will help us maintain our 5-star Glassdoor rating!

Open and Inclusive. We welcome people of any gender identity or expression, race, skin color, ethnicity, age, size, nationality, sexual orientation, ability level, neurotype, religion, elder status, family structure, culture, subculture, political views, education level, identity, and self-identification. We welcome teachers, learners, activists, artists, dreamers, doers, ordinary people, extraordinary people, and everyone in between.

Remote First. Accredible is spread across dozens of cities around the globe. From Cape Town to Vancouver, London to New York, our employees live and work in the places that they thrive, wherever they thrive.

Growing Strong. We are growing and will continue to expand rapidly. We seek to increase momentum and build a professional, scalable, and efficient team whilst maintaining our friendly, open, and democratic culture.

We Love What We Do. We get to help startups get their training programs off the ground and watch their social referrals double, see associations experience double digit membership growth, and enable established companies to transform training and development. We are passionate about our product – and what it can do for our customers.