Customer Support Representative Remote Jobs

72 Results

11h

Global Technical Support Specialist - Overnight

KoneksaNew York, NY, USA, Remote
2 years of experiencemobile

Koneksa is hiring a Remote Global Technical Support Specialist - Overnight

Company Description

At Koneksa, we are focused on technology innovation – developing digital biomarkers and novel endpoints to improve clinical research and drug development. We help drug development organizations and research hospitals collecting data using wearable devices and other digital tools. We develop endpoints based on wearable and outcome data to support deployment of various digital measures, including but not limited to actigraphy devices, biopotentials, device-based functional assessments, and electronic questionnaires. 

Koneksa’s software platform is used to integrate, manage and analyze certain types of ‘real world’ data that are gathered from patients who participate in clinical studies. This includes data that can be reported by patients using a mobile device such as iphone, apple watch or gathered from other types of medical devices that can be used remotely to collect important data such as activity, sleep, lung function or vital signs.

Job Description

Are you a night owl? Are you interested in playing a critical role to support our global studies? As Koneksa’s presence in global studies continues to grow, so does the need for international technical support for our clinical research sites and research coordinators. We are actively seeking to hire a Global Technical Support Specialist- Overnight. This individual will work alongside our talented Technology Support team members and play a critical role in ensuring success for our customers around the world. The ideal candidate will have 3+ years of relevant experience. A successful candidate will provide excellent customer support by fielding Help Desk requests, specifically from our International Clients, and configuring mobile devices used in clinical trials.  This job requires problems to be analyzed critically and creatively, and provide innovative solutions, while maintaining a focus on the tasks of the job at a steady and consistent pace. 

This role reports to the Director of Technology Support, and is required to perform activities during overnight hours (East Coast time zone evening hours required). 

Responsibilities

  • Provide white-glove Level 1 Technical Support to our clinical research sites and research coordinators, specifically for our international studies

  • Field calls and emails utilizing our customer support line and incident management tool

  • Manage incoming tickets from clinical research sites

  • Using our ticketing system; provide customer end to end technical support 

  • Test / use all devices and technologies (hardware and software)

Qualifications

  • 1 to 2 years of experience in a technical support role; open to experience in an internship program 

  • Associate’s or Bachelor’s Degree preferred, or equivalent years experience

  • Experience in external customer product technical support

  • Experience supporting Saas platforms and device troubleshooting

  • Knowledge of incident management tools and ticketing systems

  • Detail oriented and organized

  • Friendly and patient demeanor (willing to help no matter the situation)

  • Strong presentation and communication skills

  • Strong work ethic

  • Strong attention to detail

  • Self-motivating, able to work autonomously in a professional manner and within a team

  • Willing to learn and sharpen your technology support skills in a growing company

Additional Information

Benefits

  • Competitive salary
  • Stock option scheme eligibility
  • Comprehensive benefits package
  • Employer 401(k) matching
  • Choice of computer equipment

Koneksa Health, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Koneksa Health Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

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4d

Support Specialist

EDITEDRemote,Great Britain,United Kingdom
remote-first

EDITED is hiring a Remote Support Specialist

About EDITED

EDITED is the global leader in Retail Intelligence. We help retailers increase margins, generate more sales and drive better outcomes through AI-driven Automation and Market & Enterprise Intelligence.

By connecting internal enterprise and external market data, brands like John Lewis and Puma use the EDITED suite of intelligence products to drive insights into action in a more profitable and coordinated way.

At EDITED, we always dream big, with a commitment to deliver measurable value to our customers. We believe in exceeding expectations and challenging the status quo. We do so by delivering our powerful Retail Intelligence Platform that drives better and faster decision making for retailers.

We are a remote-first company, which means you can work fully remotely or from one of our offices.

The Role

We are looking for a detail-oriented Customer Support Specialist to join our growing Customer Support team. You will be passionate about solving problems and driving change within the retail industry. You will work closely with our Customer Success and Product & Engineering teams to solve customer problems and contribute to our customer-facing knowledge base. This is an exciting and fast-paced role, so we're looking for someone who enjoys multitasking and working cross-functionally.

We build and sell an industry-leading product in a trillion dollar industry; perform well and you’ll be rewarded. However, it’ll take ambition, self-motivation and a work ethic that’s equal parts collaborative and independent - so if those are the words that people use when they describe you, we’d love to chat.

Responsibilities

  • Execute daily customer support processes by responding to incoming inquiries from existing clients
  • Engage customers through all support channels, including email support and phone support, solving technical questions and issues independently
  • Drive long term customer satisfaction and independent utilisation of EDITED platform through world class support
  • Liaison between the customer and Product & Engineering to ensure defects, bugs, and data issues are resolved in a sufficient and timely manner.
  • Generate and provide repeatable solution delivery and reusable content when applicable
  • Own and maintain the EDITED customer knowledge base
  • Act as platform admin for internal and external user base
  • Identify and share support trends and analysis with key internal stakeholders to drive efficiency across the business

Essential:

  • 1+ years experience in a commercial/office environment
  • Exceptional organisation and time management skills
  • You must be an excellent communicator
  • Have ability to multitask
  • Be analytical and data literate
  • Have a problem solving attitude and enjoy working both autonomously and in a team

Nice to have:

  • Experience using a ticketing system (we use Hubspot)
  • Interest in/experience with Head Office Retail
  • Interest in/experience with Data and AI
  • If you’re a working parent, you can utilise our flexible working policy to ensure you can work around your schedule - this means starting + finishing when it suits you best!
  • We are remote-first, which means you can work fully remotely, from one of our offices, or a bit of both - the choice is yours
  • Enhanced parental leave policy
  • Flexibility and understanding for big life events like the first day of school or school sports day
  • 25 days annual leave + public holidays (and an extra day for every year at EDITED)

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SquareTrade is hiring a Remote Technical Support Representative - Remote

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London.

Job Description

SquareTrade is looking to hire Remote Technical Support Representatives to join our team! If you enjoy helping customers resolve their computer and technical issues, have tech support/IT experience (especially in a call center environment), and world-class customer service skills, our team may be a great fit for you! 

Additionally, Support Representatives will have opportunities to provide, via phone and/or remote-desktop, technical and network problem resolution to customers by performing a question diagnosis while guiding customers through step-by-step solutions.  Solutions include, but are not limited to basic device support, assisting with navigating around application menus, verifying proper hardware and software set up, power cycle devices, troubleshooting account issues, connectivity issues, networking issues, providing adequate resolution or escalating issues to further tiers or manufacturers.  The focus of this specialized, technically-oriented position is on meeting and exceeding high standards of accuracy and quality based on established systems, technologies and guidelines.
 
What You'll Be Doing...

  • Interact with customers via inbound/outbound calls, chat, and e-mail to provide end user support for Windows and Mac operating systems and applications, peripheral devices, home networking,  Internet of Things (IoT) connected devices: appliances, cameras, locks, hubs, etc. 
  • Convey interest in each customer through courtesy, attentive listening, and a friendly and caring voice image - strong customer service abilities highly desirable! 
  • Gather customer’s information and determine their need/issue by evaluating and analyzing the symptoms
  • Research required information using all available resources
  • Follow standard processes, procedures, and established workflows
  • Follow up and make scheduled callbacks to customers where necessary
  • Stay current with system information, changes and updates
     

Qualifications

You're Our Ideal Candidate If...

  • You have a High School Diploma or equivalent
  • Minimum 1 year of computer technical support or related experience required; previous call center experience desirable
  • A nationally recognized certification or degree in the technology field such as CompTia/A+, Microsoft, etc, or willingness to certify within 6 months of employment.
  • Bilingual fluency in both English and Spanish preferred but not required
  • Qualified candidates will exhibit strong communication skills for remote support using connectivity tools as well as voice, chat, and email support 
  • Must have a strong working knowledge of software and Windows/Mac operating systems and can provide general usage instructions to customers  
  • Knowledge of IoT hubs, sensors, devices, and networking desired but not mandatory
  • Knowledge of IoT network protocols such as Z-Wave, Zigbee, WiFi, and Bluetooth a plus
  • Ability to communicate technical issues in a manner that non-technical customers can understand
  • Take ownership for problems and follow through to resolution, escalating as necessary
  • Ability to multitask and handle multiple customers from different clients simultaneously
  • Ability to absorb product information and seamlessly apply procedural changes and updates 
  • Must meet all performance requirements, receive coaching and apply feedback 
  • Ability to perform the following over a period of up to 10 hours:
  • Speak with and interact with customers over the phone
  • Type on a keyboard and use a computer mouse
  • Navigate multiple applications/systems simultaneously
  • Maintain a sedentary role at a desk/standing desk
  • Visual acuity and can utilize a computer monitor with multiple windows
  • Ability to be flexible with schedule
  • Highly motivated and independent, with a desire to learn!


Home Office Requirements 

  • High Speed Internet access
  • Quiet and private workspace
  • Landline telephone service may be necessary based upon quality and/or latency concerns
  • Individuals currently using VOIP (e.g. Bright house, Vonage, Magic Jack) as a service provider cannot be considered due to system incompatibility

Additional Information

Some of the benefits of working @Squaretrade include: 

  • Not feeling stuck! This team has exposure to many different parts of the business, making transitioning easy...we work on developing careers based on what people enjoy!
  • Competitive salaries, Benefits (Medical, Dental, Vision), PTO, 401k matching
  • Respect for your work-life balance
  • A paid volunteer day to give back to the community

 The Team:  http://www.squaretrade.com/leadership  
 
SquareTrade is an Equal Opportunity Employer 

The candidate(s) offered this position will be required to submit to a background check, which includes a drug screen. 

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13d

Client Support Manager

VericastRemote, REMOTE, United States

Vericast is hiring a Remote Client Support Manager

Company Description

Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters.  The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses.  It deploys these solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience.  Harland Clarke is a wholly owned subsidiary of Vericast (http://www.vericast.com).  For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.

Job Description

The Client Support Manager I coordinates the implementation and day-to-day execution of Harland Clarke Contact Center Services programs.  The Client Support Manager I serves as the primary point of contact for their clients on a daily basis, and as a liaison between the client and all supporting internal Harland Clarke resources. The Client Support Manager I is responsible for fostering a positive client-company relationship.

  • Serves as the main point of contact for the client regarding project initiatives 
    • Serves as the owner and liaison for client projects by channeling all project-related communications with the client, outside vendors, internal team members and other company team members.
    • Schedules and leads meetings and conference calls with the client and team members to review project initiatives and communicate updates on the progress, opportunities and financial implications of activities.
    • Facilitates meetings with client and internal resources.  Hosts client onsite visits as applicable.  Conducts formal presentations.
    • Travel to client or company locations may be required. 

 

  • Day-to-day execution of Contact Center Solutions programs 
    • Understands and supports the client program and project needs.
    • Responsible for program implementation and setup; client communications; reporting retrieval, analysis and distribution; lead submission as applicable for the client campaigns.
    • Ensures client satisfaction through oversight of service delivery and SLA attainment as applicable.
    • Ensures project success through the identification and implementation of process improvements as necessary.
    • Evaluates client requests against Project Work Orders to ensure contract adherence.
    • Manages and supports several programs independently and simultaneously while meeting all deadlines.

 

  • Maintains documentation related to the client campaign 
    • Follows all processes for project management documentation to include, program set up, internal change notifications, ServiceNow requests, etc.
    • Maintains timely and accurate documentation in SharePoint and other online folders for all assigned projects.
    • Develops status reports for assigned projects and distribution to team members.
    • Develops written communications to inform team members of any changes in client requirements, project objectives and project roles.
    • Maintains client requests and approval documents on items such as change orders.

 

  • Supports Marketing Services financial goals for monthly revenue and EBITDA targets 
    • Provides estimated revenue on a weekly basis for all projects supported for the CCS forecast, including variance justification.
    • Prepares monthly client billing for Accounting and supports accrual activities.
    • Submits monthly invoices to client as applicable.
    • Participates in CCS program profitability reviews.
    • Supports pursuit and deployment of additional programs or growth opportunities with clients.

Qualifications

Equipment / Software Utilized:

Personal computer utilizing a Microsoft Windows environment: Word, Excel, Power Point

Education & Knowledge Required

Requires a bachelor’s degree in business, marketing, communications or a related field, or requires knowledge, skill and mental development equivalent to the completion of four years of college, with courses in business and/or marketing.

Experience / Skills / Abilities Required

  • Entry level contact center or direct marketing account management experience or any equivalent combination of training and experience.
  • Mainly working on smaller accounts.
  • Requires the ability to plan and prioritize projects and to manage them from conception to conclusion, including identifying and resolving problems to ensure project accuracy and timelines.
  • Requires the ability to develop and maintain strong working relationships with both the client and internal team members.
  • Requires strong problem solving and negotiation skills.
  • Requires the ability to express ideas clearly both verbally and in writing.
  • Requires strong presentation skills.
  • Requires the ability to carry out duties and responsibilities in an organized and detail-oriented manner.
  • Requires the ability to be self-motivated towards the achievement of established timelines and goals.
  • Requires the ability to complete assigned tasks in accordance with set deadlines.
  • Requires the ability to work within a team environment.
  • Requires the ability to maintain confidentiality while working closely with the client regarding all aspects of a campaign.
  • Requires the ability to monitor expenses and work within a defined budget.
  • Requires the ability to travel.
  • May require working knowledge of direct marketing and demand generation principles and practices.

Supervisory Responsibility

None

Communication & Contacts Required

This individual has contact with current clients, potential clients and external vendors at various levels including Contact Center and Marketing Executive, Vice President, CEO, COO.  This individual also has contact with other client support team members, business development executives, and other Harland Clarke employees at various levels, including but not limited to: Marketing Services processes: Client Strategy, Analytics and Business Intelligence, Operations, Project Services, CCS Operations, IT.

Additional Information

WHAT'S IN IT FOR YOU?
Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K matching and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

WHO WE ARE: 
Vericast business, is the leader in marketing technology and consumer engagement. We work with over 60,000 companies and brands in a wide array of industries, partnering to anticipate consumer intent, inspire action, and create demand. NCH Marketing Services, Inc. and Clipper Magazine are Valassis subsidiaries is its consumer brand. Its signature Have You Seen Me?® program delivers hope to missing children and their families. Follow Vericast on LinkedIn, Instagram, Facebook and Twitter.

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients and our community. Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. In addition, Vericast will provide reasonable accommodations for qualified individuals with disabilities by contacting us at: [email protected]. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

#LI-NH1

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13d

Customer Support Specialist (Remote)

HomeValetMinneapolis, MN, USA, Remote
remote-firstslack

HomeValet is hiring a Remote Customer Support Specialist (Remote)

Company Description

At HomeValet we're building a team to revolutionize the e-commerce delivery experience. As part of our team, you'll have the opportunity to help build a product and platform that will be used daily by millions of consumers in the US and across the world. Our platform provides contactless home delivery of groceries, packages, and medicine, connecting online retailers and couriers with a secure, temperature-controlled Smart Box outside of consumers' homes.

HomeValet is a remote-first company with offices in Tysons Corner, VA, Minneapolis, MN, and Evansville, IN.

Job Description

As an early member of the HomeValet Customer Support team, you’ll work closely with the product, software, hardware, and experience teams to resolve customer issues, identify potential product enhancements, and deliver a best-in-class support experience to our customers.

We’re looking for someone who is an empathetic, thoughtful communicator. You genuinely care about customers and know that good support is more than just grinding through the ticket queue. Whether you’re educating on a product feature or gathering information to research a potential bug, your focus on the customer always shines through.

In addition to being customer-centric, the ideal candidate is also tech-savvy and curious. The answer to a customer issue may not always be obvious. Still, you enjoy identifying patterns, learning about our technology, and working cross-functionally to get to the bottom of every case.

As a remote-first company, we expect HomeValet employees to be self-motivated and take the initiative when we see something that needs doing. We also all wear a lot of hats. If there’s something you’re good at or passionate about, we’ll find a way for you to be able to do it.

It’s important that as the company and team continue to grow, you grow along with us.

Job Responsibilities

  • Provide friendly, personable responses to customer contacts via phone, chat, and email

  • Capture customer feedback, troubleshoot technical issues, and track resolutions in Zendesk

  • Assist in creating internal and external documentation

  • Become a subject matter expert in HomeValet products and services

  • Champion the “voice of the customer” by surfacing areas for product growth to the broader team

Qualifications

Must Haves

  • 2+ years of Customer Support experience

  • Excellent communication skills (both written and verbal)

  • Comfort working in a fast-paced, startup environment

  • Availability during West Coast business hours (9 am -5 pm, Pacific)

  • A stable, high-speed home internet connection

  • A quiet space where you can take customer calls

Pluses

  • Proficiency in providing synchronous support via phone and live chat

  • Previous experience supporting consumer electronics products, IoT devices, etc.

  • Familiarity with tools such as Zendesk, Jira/Confluence, Shopify, GSuite, and Slack

Additional Information

HomeValet offers a competitive employee compensation and benefits package that includes base salary, medical, dental, and vision insurance, life insurance, 401k program, and starts employees with 20 days of PTO.

HomeValet is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, or protected veteran status.

You must be authorized to work in the United States.

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17d

Customer Support Lead

jirawordpressB2Bslackc++

TechnologyAdvice is hiring a Remote Customer Support Lead

Available for the following locations:Remote| Nashville, TN | Louisville, KY

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. 

Established in 2006 out of our founder’s dorm room, we continue to expand our business. In 2021 we acquired TechRepublic, and in 2020, we acquired QuinStreet B2B, both leading resources for IT and business decision makers. These critical acquisitions included global teams of dynamic technology and media professionals to enhance our presences in the US, the UK, Singapore, and Australia. We now have more than 20 digital media brands and over 500 global team members, representing 12 languages.

Listed on the Inc. 5000 list of America’s Fastest-Growing Private Companies four times and a five-time recipient of the annual Tennessee Top Workplaces awards, we take both our growth and employee engagement seriously. We work hard each day, but we know how to have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO. 

 

The Opportunity…

Our company is growing and with that comes new ways to better service our team and customers!  We are looking for a motivated and experienced Customer Support Lead to serve as a player coach for our newly formed customer support team. Your goal will be to provide outstanding customer service to our internal and external customers by providing direct support, developing effective customer support procedures, and creating a goal oriented environment where the team is both challenged and rewarded.
 

How You'll Contribute…

  • Manage a team of customer agents including recruiting, training, and ongoing professional development
  • Provide Tier 1 and Tier 2 support for the TechRepublic website, TechRepublic Premium, and for internally developed applications
  • Define standard operating procedures for customer support representatives
  • Maintain a customer facing knowledge base to resolve common customer issues
  • Develop customer satisfaction goals and execute with the team to meet them on a consistent basis
  • Collect, analyst, and share insights based on the data available monthly
  • Know our products inside and out so that you can answer questions
  • Troubleshooting common issues with a product or service
  • Collaborate with colleagues and other departments to drive towards organizational goals

 

What You Bring…

  • 1+ years of experience managing a team of Customer Support Representatives
  • A minimum of 2 years of proven experience in a customer service position
  • Outstanding written and verbal communication skills
  • Good understanding of management practices and techniques
  • Excellent leadership and interpersonal skills

 

Bonus Points…

  • Experience working with the following solutions:
    • Jira Service Management
    • Confluence
    • Recurly
    • Wordpress

 

Why You Want Us...

  • Remote/hybrid/in-office work options
  • Comprehensive health insurance (medical, dental, vision, life and disability)
  • 401(k) retirement plan with company match
  • Flexible PTO, take time off when you need it!
  • Paid maternity and parental leave
  • MacBook Pro or PC laptop, your choice
  • Ongoing career development meetings
  • Fitness reimbursement
  • Subscription reimbursement to the Headspace App
  • Live and remote fitness classes offered 5 days a week
  • Bucket List Benefit: We financially help you check something off your bucket list
  • Monthly team outings and quarterly volunteer opportunities
  • Professional development opportunities and incentives
  • Beer on Fridays! It’s 5 O’Clock Somewhere… 
  • Milestone celebrations for birthdays, weddings, work achievements, and more
  • Coffee, snacks, ping pong, and catered lunches 4 days a week in office

 

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

 

We believe that our differences make us stronger and foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

 

Pre-employment screening required.

#LI-Remote

COVID-19 RESPONSE:
TechnologyAdvice is committed to the safety and wellness of each of our employees. In response to the COVID-19 Pandemic, we follow all CDC and local protocol.

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17d

Customer Support Representative

jirawordpressB2Bslackc++

TechnologyAdvice is hiring a Remote Customer Support Representative

Available for the following locations:Remote| Nashville, TN | Louisville, KY

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. 

Established in 2006 out of our founder’s dorm room, we continue to expand our business. In 2021 we acquired TechRepublic, and in 2020, we acquired QuinStreet B2B, both leading resources for IT and business decision makers. These critical acquisitions included global teams of dynamic technology and media professionals to enhance our presences in the US, the UK, Singapore, and Australia. We now have more than 20 digital media brands and over 500 global team members, representing 12 languages.

Listed on the Inc. 5000 list of America’s Fastest-Growing Private Companies four times and a five-time recipient of the annual Tennessee Top Workplaces awards, we take both our growth and employee engagement seriously. We work hard each day, but we know how to have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO. 

   

The Opportunity…

Our company is growing and with that comes a new and exciting opportunity popping up at TA! We are looking to add a Customer Service Representative to our team. As a Customer Service Representative, you will be focused on providing accurate and timely resolution to questions and issues raised by the end users of our web sites and web applications.  Through quick communication, deep product knowledge, and a can-do attitude, we strive to create encounters that leaves our customers happy and engaged.  

 

How You'll Contribute…

  • Provide Tier 1 and Tier 2 support for the TechRepublic website, TechRepublic Premium, and for internally developed applications
  • Maintaining a positive, empathetic, and professional attitude toward users at all times
  • Maintain a customer facing knowledge base to resolve common customer issues
  • Managing the ticket service queue by providing expedient and effective resolution of issues to meet defined SLAs
  • Know our products inside and out so that you can answer questions
  • Troubleshooting common issues with a product or service
  • Collaborate with colleagues and other departments to drive towards organizational goals

 

What You Bring…

  • High school diploma, general education degree, or equivalent
  • A calm demeanor and strong desire to please customers
  • Outstanding written and verbal communication skills

 

Bonus Points…

  • Prior experience in a Customer Support role
  • Experience working with the following solutions:
    • Jira Service Management
    • Confluence
    • Recurly
    • Wordpress

 

Why You Want Us...

  • Remote/hybrid/in-office work options
  • Comprehensive health insurance (medical, dental, vision, life and disability)
  • 401(k) retirement plan with company match
  • Flexible PTO, take time off when you need it!
  • Paid maternity and parental leave
  • MacBook Pro or PC laptop, your choice
  • Ongoing career development meetings
  • Fitness reimbursement
  • Subscription reimbursement to the Headspace App
  • Live and remote fitness classes offered 5 days a week
  • Bucket List Benefit: We financially help you check something off your bucket list
  • Monthly team outings and quarterly volunteer opportunities
  • Professional development opportunities and incentives
  • Beer on Fridays! It’s 5 O’Clock Somewhere… 
  • Milestone celebrations for birthdays, weddings, work achievements, and more
  • Coffee, snacks, ping pong, and catered lunches 4 days a week in office

 

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

 

We believe that our differences make us stronger and foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

 

Pre-employment screening required.

#LI-Remote

COVID-19 RESPONSE:
TechnologyAdvice is committed to the safety and wellness of each of our employees. In response to the COVID-19 Pandemic, we follow all CDC and local protocol.

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22d

Customer Support Specialist

HomeValetMinneapolis, MN, USA, Remote
remote-firstslack

HomeValet is hiring a Remote Customer Support Specialist

Company Description

At HomeValet we're building a team to revolutionize the e-commerce delivery experience. As part of our team, you'll have the opportunity to help build a product and platform that will be used daily by millions of consumers in the US and across the world. Our platform provides contactless home delivery of groceries, packages, and medicine, connecting online retailers and couriers with a secure, temperature-controlled Smart Box outside of consumers' homes.

HomeValet is a remote-first company with offices in Tysons Corner, VA, Minneapolis, MN, and Evansville, IN.

Job Description

As an early member of the HomeValet Customer Support team, you’ll work closely with the product, software, hardware, and experience teams to resolve customer issues, identify potential product enhancements, and deliver a best-in-class support experience to our customers.

We’re looking for someone who is an empathetic, thoughtful communicator. You genuinely care about customers and know that good support is more than just grinding through the ticket queue. Whether you’re educating on a product feature or gathering information to research a potential bug, your focus on the customer always shines through.

In addition to being customer-centric, the ideal candidate is also tech-savvy and curious. The answer to a customer issue may not always be obvious. Still, you enjoy identifying patterns, learning about our technology, and working cross-functionally to get to the bottom of every case.

As a remote-first company, we expect HomeValet employees to be self-motivated and take the initiative when we see something that needs doing. We also all wear a lot of hats. If there’s something you’re good at or passionate about, we’ll find a way for you to be able to do it.

It’s important that as the company and team continue to grow, you grow along with us.

Job Responsibilities

  • Provide friendly, personable responses to customer contacts via phone, chat, and email

  • Capture customer feedback, troubleshoot technical issues, and track resolutions in Zendesk

  • Assist in creating internal and external documentation

  • Become a subject matter expert in HomeValet products and services

  • Champion the “voice of the customer” by surfacing areas for product growth to the broader team

Qualifications

Must Haves

  • 2+ years of Customer Support experience

  • Excellent communication skills (both written and verbal)

  • Comfort working in a fast-paced, startup environment

  • Availability during West Coast business hours (9 am -5 pm, Pacific)

  • A stable, high-speed home internet connection

  • A quiet space where you can take customer calls

Pluses

  • Proficiency in providing synchronous support via phone and live chat

  • Previous experience supporting consumer electronics products, IoT devices, etc.

  • Familiarity with tools such as Zendesk, Jira/Confluence, Shopify, GSuite, and Slack

Additional Information

HomeValet offers a competitive employee compensation and benefits package that includes base salary, medical, dental, and vision insurance, life insurance, 401k program, and starts employees with 20 days of PTO.

HomeValet is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, or protected veteran status.

You must be authorized to work in the United States.

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27d

Customer Support Associate - Remote

Lingraphica103 Carnegie Center Dr, Princeton, NJ 08540, USA, Remote
5 years of experiencemobileiosandroid

Lingraphica is hiring a Remote Customer Support Associate - Remote

Company Description

If you are a dedicated professional who loves what you do, likes having fun at work, and proactively solves challenges, we’d like to hear from you!

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.

Job Description

The Customer Support Associate provides technical support for all Lingraphica products. This position serves as the main point of contact for our customers and internal employees when product issues arise. The Customer Support Associate is responsible for troubleshooting, identifying, and resolving issues or concerns to ensure our products are functioning properly for our customers. The Customer Support Associate provides end-user training on basic functionality of the speech-generating device product to patients and their caregivers who are device owners. This position is responsible for providing exceptional customer service in a timely manner. 

Qualifications

Essential Duties & Responsibilities: 

  • Identify and provide a resolution for product issues our customers are experiencing 
  • Maintain an expert knowledge of our devices, web programs, and mobile applications 
  • Provide support from multiple sources including calls, online chats, scheduled appointments, emails, and internal customer requests 
  • Proactively follow up with customers to ensure their concerns are resolved 
  • Create and manage call schedules for customers who require appointments 
  • Document pertinent information of all calls and points of contact in our ticketing system 
  • Stay current with product developments, bugs and fixes, and other important changes to our products 
  • Act as a resource and provide technical support to Lingraphica internal customers when needed 
  • Understand and feel comfortable with remote support tools and technology 
  • Deliver scheduled training to new device owners 

Other Duties & Responsibilities: 

  • Coordinate with Fulfillment team for shipping requests and device repair updates when necessary
  • Collect and report on key metrics within the Customer Experience team

Skills & Competencies: 

Technical Competencies:  

  • Hardware equipment and software (OS/Application) knowledge and computer literacy; Android, iOS, and Windows OS application support experience including navigation, installation, and troubleshooting   
  • A team mentality and willingness to support and help other members of the Customer Experience team 
  • The ability to assist individuals who may have limited or no technology understanding or experience 
  • Creative problem-solving mindset  
  • Self-motivated and directed  

Customer Service Competencies:  

  • Customer focus and active listening; maintain a calm and professional demeanor when dealing with customers
  • Patience in all transactions and communications; a determination to support individuals with communication difficulties
  • Ability to assist individuals who have aphasia and other speech/language challenges
  • Positive professional attitude 
  • Empathy and compassion
  • Understanding and solving problems 
  • Enthusiasm for continual learning 
  • Attention to details and quality 
  • Accountability and commitment 
  • Emotional intelligence 
  • Conflict resolution 

Additional Information

Education & Certifications: 

  • High School Diploma, required; Associates or Bachelor’s Degree; preferred 

Required Experience: 

  • 3-5 years of experience working with end users in a technical support role or related experience 

Preferred Experience: 

  • Proficiency with HubSpot and Microsoft Excel/Word 
  • Engaging customers via an online chat tool 
  • Work experience within a healthcare environment  
  • Bilingual – Spanish

Job Type: 

  • Full-time, Monday-Friday
  • The ability to work remotely with occasional evening hours and flexible scheduling to accommodate customers in different time zones 

Travel Requirements (on-hold due to COVID)

Travel to home office for annual company meetings and other events approximately 2-4 times per year.

Work Environment & Physical Demands

In office: Work environment is that of a typical office environment. Noise level is low to moderate.

Remote: Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access.

Must be able to operate a computer with or without a reasonable accommodation.

Accommodations: To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To learn more about Lingraphica, visit: www.lingraphica.com!

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29d

Customer Support Associate

iFixitSan Luis Obispo, CA Remote

iFixit is hiring a Remote Customer Support Associate

iFixit is the focal point of a global community of people showing people how to fix the things they own. We're the largest (and best) online repair manual. We believe we can make the world better by empowering people to take control of the things they own.

We believe the following at iFixit:

Job Description

We pride ourselves on our exceptional customer service and highly satisfied customers. We're growing, and looking for highly-motivated individuals to join our team. You'll communicate with both consumer and wholesale customers via phone and email. We strive to always have a live human being that's both friendlyand knowledgeable to answer our incoming customer phone calls and emails. Diagnosing problems can be challenging. When not helping customers, you'll be evaluating our website, improving our help documentation, and helping tweak our operational workflows.

  • We're seeking to fill one full-time Customer Service Associate position.
  • This position may be fully remote(USA-only) or, if preferred, at our San Luis Obispo, CA headquarters.
    • Note: Remote applicants must reside in one of the following states:
      • California
      • Arkansas
      • Colorado
      • Illinois
      • Nevada
      • Oregon
      • Pennsylvania
      • Wisconsin
  • Excellent communication skills and a willingness to learn are required.
  • Integrity, reliability, and attention to detail are critical.
  • General technical and digital knowledge is needed to thrive in this position; more experience is a plus. That being said, no specific training nor official credentials are necessary. We'll happily provide on-the-job training for the right candidate.
  • Schedule: 8 hours/day, Monday through Friday.


Compensation:

  • Starting Pay: $17 to$18 per hour, DOE (Full-Time)
  • 401k plan with 4% employer match
  • Profit sharing after a year of employment
  • Dental, Vision, Medical, and Life Insurance!
    • 100% employer-paid health insurance premium

iFixit is an awesome place to work. Here are some of our perks:

  • Flexible vacation time
  • A repairable laptop, and any hardware and software you need.
  • Employer-run fitness and wellness program.
  • A bike if you want to bike to work.
  • A sweet pair of headphones to get your head in the game.
  • Employee discounts on parts and tools.
  • Company-sponsored BBQs, hangouts, and summits.
  • Free family-style lunches twice a week. (San Luis Obispo headquarters).
  • Charitable contribution matching! We'll 100% match your tax deductible contributions to charity.
  • Did we mention you get to work with a company based out of one of the happiest places in the world? Oprah said it, so you know it's true. Our San Luis Obispo office is located downtown within walking distance to everything!

iFixit Culture

iFixit is a great place to work. We have an incredible working environment, a world-class team that loves solving tough challenges, and a vision to change the world. Our team loves having fun together. We have regular barbecues, enjoy a catered lunch together twice a week, company trips, and our workplace is dog-friendly.


Diversity

We truly do care about the kinds of teams we build here, and research shows that diverse teams are better problem solvers! Please add the below diversity statement to the description of every job posting:

When you go to a website like iFixit and scroll through the guides, it's easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We're a diverse team, split between two continents--but we're united by a love of tinkering and repair.

iFixit is proud to be an equal opportunity employer. Because we are trying to teach every one to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable.

iFixit is committed to creating a diverse team--not only in who we hire--but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.


How to Apply

  • Take a look at our website, www.iFixit.com.
  • Check out our Self-repair Manifesto.
  • Look over your resume and write a cover letter. We want to know what makes you a potential badass Customer Support representative! Include in your cover letter why you want this job and why your skills and experience would be an excellent addition to our team. This position does require written communication, so spelling and grammar are important.
  • Submit your resume and cover letter.

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+30d

Customer Support Associate

Lingraphica103 Carnegie Center Dr, Princeton, NJ 08540, USA, Remote
5 years of experiencemobileiosandroid

Lingraphica is hiring a Remote Customer Support Associate

Company Description

If you are a dedicated professional who loves what you do, likes having fun at work, and proactively solves challenges, we’d like to hear from you!

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.

Job Description

The Customer Support Associate provides technical support for all Lingraphica products. This position serves as the main point of contact for our customers and internal employees when product issues arise. The Customer Support Associate is responsible for troubleshooting, identifying, and resolving issues or concerns to ensure our products are functioning properly for our customers. The Customer Support Associate provides end-user training on basic functionality of the speech-generating device product to patients and their caregivers who are device owners. This position is responsible for providing exceptional customer service in a timely manner. 

Qualifications

Essential Duties & Responsibilities: 

  • Identify and provide a resolution for product issues our customers are experiencing 
  • Maintain an expert knowledge of our devices, web programs, and mobile applications 
  • Provide support from multiple sources including calls, online chats, scheduled appointments, emails, and internal customer requests 
  • Proactively follow up with customers to ensure their concerns are resolved 
  • Create and manage call schedules for customers who require appointments 
  • Document pertinent information of all calls and points of contact in our ticketing system 
  • Stay current with product developments, bugs and fixes, and other important changes to our products 
  • Act as a resource and provide technical support to Lingraphica internal customers when needed 
  • Understand and feel comfortable with remote support tools and technology 
  • Deliver scheduled training to new device owners 

Other Duties & Responsibilities: 

  • Coordinate with Fulfillment team for shipping requests and device repair updates when necessary
  • Collect and report on key metrics within the Customer Experience team

Skills & Competencies: 

Technical Competencies:  

  • Hardware equipment and software (OS/Application) knowledge and computer literacy; Android, iOS, and Windows OS application support experience including navigation, installation, and troubleshooting   
  • A team mentality and willingness to support and help other members of the Customer Experience team 
  • The ability to assist individuals who may have limited or no technology understanding or experience 
  • Creative problem-solving mindset  
  • Self-motivated and directed  

Customer Service Competencies:  

  • Customer focus and active listening; maintain a calm and professional demeanor when dealing with customers
  • Patience in all transactions and communications; a determination to support individuals with communication difficulties
  • Ability to assist individuals who have aphasia and other speech/language challenges
  • Positive professional attitude 
  • Empathy and compassion
  • Understanding and solving problems 
  • Enthusiasm for continual learning 
  • Attention to details and quality 
  • Accountability and commitment 
  • Emotional intelligence 
  • Conflict resolution 

Additional Information

Education & Certifications: 

  • High School Diploma, required; Associates or Bachelor’s Degree; preferred 

Required Experience: 

  • 3-5 years of experience working with end users in a technical support role or related experience 

Preferred Experience: 

  • Proficiency with HubSpot and Microsoft Excel/Word 
  • Engaging customers via an online chat tool 
  • Work experience within a healthcare environment  
  • Bilingual – Spanish

Job Type: 

  • Full-time, Monday-Friday
  • The ability to work remotely with occasional evening hours and flexible scheduling to accommodate customers in different time zones 

Travel Requirements (on-hold due to COVID)

Travel to home office for annual company meetings and other events approximately 2-4 times per year.

Work Environment & Physical Demands

In office: Work environment is that of a typical office environment. Noise level is low to moderate.

Remote: Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access.

Must be able to operate a computer with or without a reasonable accommodation.

Accommodations: To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To learn more about Lingraphica, visit: www.lingraphica.com!

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+30d

Junior Community Support Specialist

InterNationsRemote or in Munich
remote-first

InterNations is hiring a Remote Junior Community Support Specialist

About the Role
The main goal of our Community Support Team is ensuring our members enjoy a trustworthy community experience and helping them understand our product. Through thousands of monthly events and activities in our communities worldwide, millions of InterNations members are able to meet, network, share their passion, and live unique experiences. As a Community Support Specialist, you will provide customer-oriented support, enforce quality assurance measures, maintain our forums and ensure the ongoing satisfaction of our growing member base.

As a Community Support Specialist at InterNations, you will:
  • take ownership for shaping our community, define and enforce our community guidelines and policies
  • provide individual support and guidance in English to more than 4.3 million members in 420 cities through multiple channels, including, but not limited to, email and messaging (i.e. social media)
  • assist our members with payment inquiries and complaints
  • identify and investigate breaches of our community guidelines, take appropriate actions
  • report bugs and issues that inhibit the user experience, consolidate and deliver feedback on continuous improvements to Product Teams
  • gather and apply experience to identify knowledge gaps and maintain public knowledge bases or improve the member communication
  • track forum activity on the platform and address sensitive or potentially offensive content
  • identify opportunities for operational efficiency and support cross-functional projects to optimize the user experience of our members

You meet the following requirements:
  • career starter or 1+ years’ experience in areas such as Customer Support, Online Operations, Community Management (or equivalent)
  • fluency in written and spoken English is essential (additional languages are a plus)
  • passion for helping people and user-centric mindset
  • affinity for social networking applications and platforms
  • tech-savviness, analytical-thinking, and problem-solving experience
  • communicative, assertive, reliable, and calm under pressure
  • open, collaborative, and a team player who enjoys working in an international environment

Are you the right one for the job?
Send us your application (CV and cover letter) today!

Please note: We can only accept applications from those who already hold a valid work permit for Germany.
About us
With over 4 million members in 420 cities worldwide, InterNations is the largest global community for people who live and work abroad. InterNations offers global and local networking and socializing, both online and face-to-face. At around 6,000 events and activities per month, expatriates can meet other global minds and pursue their interests. Members can also find and exchange tips and information on life abroad through discussion forums and helpful articles based on personal expat experiences. Membership is by approval only to ensure quality and trust in our community. InterNations is part of New Work SE, a group of brands that offer products and services for a better working life.

Although we have offices in Munich, Germany, we're a remote-first company. All team members are free to work anywhere in Europe — from home, the office, or a combination of both. You can read more about InterNations becoming a remote-first company in our company blog.

You can find more information about InterNations on our press page, on our about pages, or in our company blog.

Benefits of working at InterNations:
  • a growing, dynamic company with an international team
  • a centrally located HQ office in Munich
  • the possibility to work fully remote anywhere in Europe
  • support with your visa application
  • an ongoing sustainability initiative — we’re a climate-neutral company
  • a friendly atmosphere and the space to pursue your ideas
  • 28 paid vacation days and special paid leave
  • the option to take a sabbatical after 3 years with InterNations
  • part-time work contracts possible
  • Albatross Membership for team members and their partners
  • XING Premium membership
  • regular team bonding events to connect our team members wherever they are
  • regular workshops, training sessions, cross-departmental projects & exchanges

At InterNations, you’ll be working in a friendly atmosphere geared toward bringing out your creativity and independence. With our flat organizational structure, you’ll have lots of room to pursue your own ideas. If you’re a working parent, you’ll find the flexibility you need to support your work-life balance. All team members can work remotely anywhere in Europe, or from our Munich office. And as we value building strong connections between our team members, especially in a remote setting, you can look forward to coffee lotteries, language tandems, department exchanges, and regular team-bonding activities.

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+30d

Customer support

GenesisKyiv, UA Remote
mobile

Genesis is hiring a Remote Customer support

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

Suits — is a new game where you can build your digital dream closet and discover incredible looks combining various pieces of clothes. While playing Suits you will makeover your virtual model with fabulous items from real-world fashion brands and hundreds of unique hair and makeup styles. Vote to choose the best looks of other players and define fashion trends. Participate in exciting challenges to win exclusive items for your closet.

What you’ll do:

  • Provide superb Customer Support to players for game-related queries they may have;
  • Monitor and respond to customer complaints and store reviews;
  • Collect and analyze all incoming requests from the users and respond to questions;
  • Collaborate with internal teams for project-related requests;
  • Provide assistance to developers and QAs by forwarding them key information from all the issues reported by players.

Our requirements:

  • Upper-intermediate/advanced level of English is a must;
  • Excellent writing and communication skills;
  • Ability to compose easy-to-understand instructions and polite replies to customer complaints in English;
  • Passion for learning and problem-solving;
  • Ability to quickly learn and adapt;
  • Passion for mobile games;
  • Experience in a Customer Service Representative role or similar position will be a plus; we will teach everything that’s needed.

Our company is built on the ability to find the best people and create unique conditions for them:

•‎ Comfortable work environment and flexible work hours

An excellent office with a summer terrace, lounge zone, kitchen, and PlayStation located within a 5-minute walk from Tarasa Shevchenka metro station. There are many plants and a special ventilation system in our offices. We provide 20 days of paid vacation and flexible work hours.

•‎ Health care and Sport

We provide breakfasts, lunches, unlimited fruit, snacks, smoothies, and yogurts in the office. The office also has an in-house corporate doctor. We provide employees with health insurance. Free training for running, football, basketball, volleyball, and yoga with professional coaches is available to staff. Corporate discounts for a gym membership and sponsorship for participation in sports competitions are also accessible.

•‎ Learning and Development

We have Business and Management Schools for company employees with Genesis executives as lecturers. We provide an online library and free English lessons as well as access to paid conferences, training, and seminars.

•‎ Loud parties
Every summer and winter, we organize parties with crazy line-ups at cool locations. Every month each project meets for a get-together, and after a quarterly report, there is a party.

Join our team!


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DealerOn, Inc. is hiring a Remote Enterprise Customer Support Specialist (Remote)

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Job Description

The Customer Support Specialist (CSS) is responsible for answering customer incoming calls, creating ticket cases using Salesforce while documenting, performing and solving customer requests with a first call resolution goal. This individual will be a successful point of contact with proven customer service experience in a dynamic, customer focused and people first organization. We are seeking a proactive professional who will help shape and enhance our client support and customer experience for both internal and external customers. This is an entry level remote position reporting to the Headquarters office in Rockville, MD.

Essential Functions:

  • Manage incoming support tickets which could include validating support tickets, providing updates and callbacks within a timely manner and occasionally triaging tickets that need additional support to the proper department
  • Demonstrate excellent customer service skills with the ability to take ownership, researching and resolving customer inquiries
  • Document detailed and accurate information within our Salesforce application during customer interactions
  • Utilize an internal knowledge base system for customer interactions to help provide support and ensure accurate resolutions and information
  • Maintain and promote a positive outlook and embrace change
  • Meet and strive to exceed departmental performance goals in relation to quality, production and schedule adherence
  • Answer inbound calls from customers while implementing the necessary customer satisfaction skills which include phone etiquette, accountability and active listening while meeting specific service level and performance goals
  • Perform other tasks as directed by the Customer Support Supervisor and/or Customer Support Manager

Required Skills:

  • Bachelor’s Degree or equivalent experience
  • 2 years of customer service experience
  • Strong phone etiquette
  • Ability to multi-task in a fast paced and dynamic environment
  • Highly adaptable to process and system changes
  • Proactive teammate
  • Proficient knowledge of MS Office Suite (Word, Excel, Outlook)

Preferred Skills:

  • 1 or more years’ experience in a call center environment
  • 3 years of DealerOn experience

Job Requirements:

  • High-Speed Cable Internet connection with a rated speed of 15Mbps
  • Reliable Internet Service Provider (ISP) necessary to perform job

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

  • Medical, dental and vision insurance
  • Company matched 401K plan
  • Flexible PTO + Sick Leave 
  • 4 weeks paid Parental Leave 
  • State of the art technology
  • Company-paid Basic Life Insurance
  • Voluntary Supplemental Life Insurance
  • Voluntary Long-term/Short-term disability insurance
  • Paid National Holidays
  • Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

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Genesis is hiring a Remote Remote Customer Support Representative (English + Russian)

Genesisis one of the largest IT companies in Ukraine with more than 1500 people in 9 countries, who create products for 200 million users monthly. We are the most high-loaded company in the country and one of the largest partner of Facebook, Google, Snapchat and Apple in the CEE region. Our team is one of the best high-tech teams in Eastern Europe.

Genesis was recognised by DOU.UA as the Best IT Employer in Ukraine in the category 800 - 1500 employees over the last years. We received very high ratings across all major evaluation categories such as professional growth, compensation, working conditions, communication with management and colleagues, etc.

You will work with our customers to build relationships and drive value-based on customer-defined goals.

So, what You'll Be Doing:

  • remote work;
  • it’s a full-time job;
  • 40 hours per week - 5 shifts a week, 8 hours each shift;
  • you will work four days shifts a week and one night shift per week remotely from home;
  • you need to have unlimited Internet access;
  • provide customer support via e-mails and over the phone;
  • performing additional tasks, solving different issues which might arise;
  • advise clients on Premium services and ensure a high level of customer satisfaction;
  • ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of product and service.

What We'll Expect From You:

  • 1+ year experience providing exceptional software, technical or sales-oriented customer support service required;
  • ability to prioritize, problem-solve, and meet deadlines and goals;
  • skilled communicator (verbal and written);
  • fluent English (verbal and written) is a must;
  • fluent Russian (verbal and written);
  • fluent Ukrainian (verbal and written).

Advantages to be in our Support Team:

  • Support Meetups (twice a year);
  • Competitive Salary + monthly bonuses;
  • Team Travels (once a year);
  • access to a valuable and extensive book library;
  • paid vacations;
  • remote work.

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+30d

Customer Support Specialist

Greenlight GuruRemote, Indiana, United States
Designslack

Greenlight Guru is hiring a Remote Customer Support Specialist

Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their wares. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial-minded software professionals to directly give form and shape to not only the products but to the culture and the company itself.


We are looking for aCustomer Support Specialistto join our Customer Success team.  This position will report to the Manager, Medical Device Gurus and will have the following responsibilities:  


  • Respond promptly to all inbound support tickets and emails
  • Troubleshoot technical issues and thoroughly communicate them to the Engineering team. Identify, test, and verify uncovered bugs, providing the development team will clear documentation.  
  • Create and maintain articles, videos, and other documentation in our Help Center
  • Provide email, chat, phone, and video support to customers
  • Build a streamlined, automated support process to accommodate scalable growth
  • Build strong relationships with colleagues and clients, communicating in a timely, professional, and respectful manner.  Serve as a liaison between the Customer Success, Product, and Engineering teams.  
  • Provide weekly reporting to the management and Operations teams to showcase the common issues/questions customers present and propose scalable solutions.
  • Work closely with the Product management team to record and measure customer feedback and feature requests.
  • Suggest recommendations for product enhancements utilizing data in addition to customer feedback.
  • Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
  • Participate in testing new features and releases.


How we will measure the success in this role:

  • Ticket time to close
  • Ticket time to resolution 
  • NPS
  • CSAT


Requirements:

  • Must have 2+ years experience working in a software support role 
  • Bachelor’s degree or equivalent required
  • A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems
  • Great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment 
  • Excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems
  • Ability to gracefully juggle multiple customer needs and responsibilities
  • Tech-savvy and comfortable toggling between various SaaS tools 
  • Proficient user of Zoom, Google suite, Salesforce.com, Slack, and/or Zendesk a plus
  • A thought leader that is motivated to learn about and stay informed of a complex and ever-changing industry


Benefits:

  • Co-workers who care deeply about our mission to spur medical device innovation 
  • Flexible hours
  • Work from home options
  • Unlimited PTO
  • Three months paid maternity leave
  • Health insurance
  • Disability insurance
  • 401k


This is a full-time, permanent position based out of our downtown Indianapolis HQ or may be remote.


Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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+30d

Customer Support Representative

SmartRecruitersFabryczna 20A, 31-553 Kraków, Poland, Remote
Bachelor's degree

SmartRecruiters is hiring a Remote Customer Support Representative

Company Description

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

Job Description

We are currently looking for a Customer Support Representative to join a fast-growing team on its mission to drive success, growth, and excellence for companies that have turned to the new way of hiring. This is an opportunity to join and become an integral part of a high-growth software company well on its way to changing an entire industry.

You will be instrumental in driving the overall success of SmartRecruiters and ensure more people continue to be wowed and fall in love with SmartRecruiters' hiring success methodology. 

This is a standard hours role working Monday through Friday from 9 am to 5 pm out of our Krakow office. 

What you’ll deliver: 

  • Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed.

  • Provide exceptional customer support for our global clients.

  • Educate and advise customers on standards, tips, and solutions on using SmartRecruiters.

  • Drive high levels of customer satisfaction.

  • Identify, test, and call out technical issues.

  • Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams to contribute and execute our strategy to make customers successful.

  • Get involved and lead various projects in the support and services domain.

  • Be an ambassador for SmartRecruiters and its culture.

Qualifications

  • Bachelor's degree or at least 2 years relevant work experience

  • Ability to interact and communicate professionally and confidently with a diverse customer base.

  • Customer support/call center experience, preferably in the Enterprise SAAS space.

  • Excellent computer skills; must have a high degree of accuracy in both spelling and grammar.

  • Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations.

  • A passion for technology and a drive to change the world.

  • Positive, energetic, with a can-do attitude.

  • Excellent English skills a must

  • Fluent French and/or German a plus

Additional Information

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

InSource Services Group is hiring a Remote Technical Support Representative

COMPANY DESCRIPTION

InSource Services Group (ISG) is a proven and experienced Education Support Services company dedicated to improving student outcomes through exceptional support and service. Through a comprehensive suite of consulting, support services, and technology to meet student, educator, and customer support needs, ISG serves higher education institutions, online programs, publishers, and education technology companies.

JOB DESCRIPTION

Position Overview:

Our Support Hero's provide “White Glove” service to our clients, educators and students for various educational applications. We understand that no one contacts us just to say “Everything is working great” (Although we wish they would from time to time!) That being the case we foster an enjoyable work environment with equal emphasis on individual achievement and collaborative teamwork. Interested candidates should be willing to do what it takes to solve issues as they arrive as well as be able to discuss the merits of Star Trek vs Star Wars with fellow employees in between.

Pay rate: $13 -$16 hr. Subject to experience.

Essential Duties and Responsibilities:

● Provide fast, friendly support.

● Rescue educators from the perils of browser problems

● Liberate students from the hazards of incoherent instructions

● Thoroughly document reported issues and all steps taken during the resolution process

● Swoop in to save the day on urgent issues

● Be up to date on pop culture references to help prevent boredom among teammates.

Job Requirements - Minimum Qualifications

● All positions are work from home, so having a place to live is a must. House, apartment, condo, igloo or cave. As long as you have high speed internet, the type of dwelling does not matter. (Internet speed should be 10MB or higher, no dial-up or satellite dish connections.)

● Some knowledge of the process of online learning.

● Technologically savvy with the ability to assimilate new technology quickly.

● Must have a flexible schedule and be willing to work some evening and weekend hours, and to adjust schedules as needed to best meet client needs.

● Working knowledge of federal regulations such as Family Education Rights and Privacy Act (FERPA), and Americans with Disabilities Act (ADA) as it relates to student accommodation

● Professional experience with problem solving.

● Highly effective written and verbal communication skills

● Psychic abilities, not required, but would be a plus

● Computer skills in the use of word processing, spreadsheet, database, email and internet applications, preferably of Microsoft Office Suite software.

Ability to:

● Establish and maintain cooperative working relationships with faculty, staff and students is essential.

● Work independently under broad organizational policies.

● Utilize resources as required to perform the daily expectations clients.

● Communicate effectively using phone, email and texting tools.

● Adapt quickly to changing work priorities, set priorities, meet deadlines, be flexible, and work well under pressure.

● Communicate with diverse groups and individuals.

● Be self-motivated, enthusiastic, personable, assertive, dependable, and able to work independently and as a member of a team.

● Work virtually.

● Have strong attention to detail and accuracy.

Working Environment

This position is through a virtual work environment. Our employees enjoy the freedom and flexibility of working from home. Even though our teams are spread across the country, we utilize a wide variety of collaboration tools that bring us together and foster teamwork, community, and collaboration as good as, if not better than, most on-site work environments.

Requirements for success in a virtual, work at home role include:

● Workspace – Must be able to provide a dedicated, confidential workspace which includes a door that can be closed for privacy.

● Multitasking – Ability to navigate or toggle many screens and maintain chat conversations simultaneously.

● High speed internet – Must provide employee-paid, high speed internet service Internet speed should be 10MB or higher, no dial-up or satellite dish connections Must have a working desktop or laptop with a Windows operating system.

● Quality headset suitable for answering and placing calls as well as for virtual meetings.

● Working computer that meets or exceeds the minimum hardware requirements for your operating system (Windows or Mac)

Benefits

InSource Services Group offers a comprehensive set of employee benefits including paid vacation and holiday time, Life, Dental and Healthcare options. ISG, is a work from home model, also provides flexible hours and accommodations to ensure a work-life balance.

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InSource Services Group, LLC is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

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+30d

Customer Maint. Support Rep.

EmbraerFort Lauderdale, FL Remote
7 years of experience

Embraer is hiring a Remote Customer Maint. Support Rep.

POSITION SUMMARY

Acts as the main point of contact for aircraft maintenance for our clients or operators, to handle all operational / technical / administrative problems regarding aircraft during maintenance.

JOB RESPONSIBILITIES

  • Responsible, under the direction of the Operations Manager, for proactively resolving customer service issues involving Embraer Executive Jet MRO Service Centers.
  • Manage customer aircraft through EEJS MRO center maintenance/repair processes by providing: primary (written & verbal) customer, hangar, and maintenance communication; tracking aircraft maintenance status; and generating & presenting cost estimates.
  • Communicate aircraft issues with Customer. Identifies solutions and defines ways to provide good customer service.
  • Prepare and provide Quotes for customer review and approval.
  • Discuss applicable Quotes and Flat Rates with Customer.
  • Identify record, analyze and evaluate service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement.
  • Work directly with the customer and/or their representative to ensure applicable Customer Bulletins (post-delivery obligation agreements, if applicable), Alert Bulletins, Service Bulletins, Service Newsletters, and Advisory Circulars are complied with where possible prior to the aircraft return to service.
  • Brief customer on all aspects of services available from EEJS relative to the maintenance, operation and support of their aircraft.
  • Upsells additional work to Customer.
  • Review work to be accomplished (Arrival Debrief) with Customer upon arrival of the aircraft.
  • Assist the Customer in planning, scheduling and performing all maintenance tasks associated with operation of their Embraer Executive Jet.
  • Presents and discusses alternative solutions for maintenance and/or modifications problems.
  • Collect COD payment, review payment terms with Customer.
  • Coordinate Customer requirements with Operations Manager and / or Production Maintenance Supervisor
  • Obtain approval from Customer to work discrepancies generated from inspections.
  • Price codes work packages, reviews labor charges, builds, reviews and deliver Pro Forma invoice to Customer.
  • Review work completed and all inspection findings (RTS Debrief) with Customer prior to departure of the aircraft.
  • Makes follow-up call to Customer and update Customer response form (MFA).
  • Responsible for Service Center Safety and P3E Actions specific to his function.
  • Back-up for the Operations Manager
  • Works closely with areas such as Sales, Operations, Engineering, QC, Materials and Finance to ensure both customer & company requirements are met or exceeded.
  • Conduct aircraft, engine and APU logbook inspections when requested.
  • Address any technical inquiries from the customer with the proper Embraer designated business unit service. Provide input and inform ahead the related EEJS Field Service Representative and/or Customer Account Manager on issue(s).
  • Establish and maintain a professional working relationship with the customers’ personnel.
  • Work with management to support special contractual requirements and/or customer request
  • Perform other duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

  • Bachelor’s or high school graduate with technical training and knowledge normally achieved through graduation from a university.
  • Desirable: A&P license preferred with well-developed technical knowledge of specific types and models of aircraft turbine engines.

Experience:

  • Generally 5-7 years of experience in related aviation sales/customer service experience, acquired in the aviation/aeronautical industry.

Knowledge, Skills & Abilities:

  • Must possess strong written and verbal communications skills
  • Aircraft maintenance aspects, client support and service quality techniques,
  • Basic accounting skills,
  • Read and interpret drawings
  • Embraer products
  • Negotiation techniques
  • Demonstrate above average proficiency in Microsoft Word and Excel as well as learn any corporate or industry software used by the position (Quantum from Component Control, FlightDocs, CAMPs, FlyEmbraer, etc)
  • Desirable:
    • Bilingual Spanish or Portuguese

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+30d

Customer Support Associate

Literati1021 E 7th St, Austin, TX 78702, USA, Remote

Literati is hiring a Remote Customer Support Associate

Company Description

At Literati, we believe in the power of great books. We’re on a mission to curate transformative literary experiences for every reader: anyone who dreams, anyone who wonders, of any age. There are some stories no child should live without and no adult should ever forget. 

Job Description

Literati is a consumer company that ultimately will live or die based on the customer experience. You will be the first line of contact with the most important people we ever talk to — our subscribers. Your job goes way beyond closing out tickets and responding to emails (although you should love coming up with creative responses to customer service queries). You will personally be responsible for driving the most important metric that drives our business — customer retention. This will require thinking critically about the feedback given by customers, being data-driven, creative, dedicated, and summarizing and bringing critical information back to the team. 

Qualifications

 

WE’RE GOOD AT:
Bringing the fire. We are a startup, with all the fierce dedication and sparkling energy to accomplish great feats. Iron sharpens iron, and so we’ve refined our teams from only the strongest metals: open minds, bright ideas, and bold determination.

YOU’RE GOOD AT:

  • Problem solving
  • Empathy
  • Technology
  • Being a team player
  • Adaptability
  • Autonomy
  • Thriving in a fast paced, startup environment

YOU WILL NEED:

  • 1+ year of customer support experience 
  • Excellent computer skills
  • Ticketing system experience 

YOUR DAY-TO-DAY WILL LOOK LIKE: 

  • Manning the lines of the “Jolly Postman” customer support account by responding to customers over Zendesk email, phone, and Live Chat
  • Intimately understand the needs of our readers and provide excellent responses that delight our subscribers at every turn
  • Work closely with other teams (Engineering, Operations, etc) to come up with outstanding resolutions to everyday customer issues
  • Make data-driven recommendations to the company based on trends in customer tickets
  • You may be asked to contribute to projects outside of customer support as-needed 

Additional Information

We seek people with drive and a touch of alchemy—and if that sounds like you, you should join us. Even if your experience isn’t a precise match for the role, passion and prowess will always win the day in our book. And if your career has taken you to some spectacular (or spectacularly strange) places? We love a good story.

At Literati, we value the power of reading for all: anyone who dreams, anyone who wonders, anyone of any age, from any background. We are dedicated to cultivating and preserving a culture of inclusion and connectedness that sees, reflects, welcomes, and celebrates the innovation and talent of a diverse array of people.

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