Today, CLEAR is well-known as a leader in digital and biometric identification, reducing friction for our members wherever an ID check is needed. We’re looking for an experienced Machine Learning Engineer to help us build the next generation of products which will go beyond just ID and enable our members to leverage the power of a networked digital identity. As a Senior Machine Learning Engineer at CLEAR, you will participate in the design, implementation, testing, and deployment of applications to build and enhance our platform - one that interconnects dozens of attributes and qualifications while keeping member privacy and security at the core.  

A brief highlight of our tech stack:

• Python / Postgres / Snowflake / dbt
• AWS cloud 

What you'll do:

• Own and drive the foundational work of a ML system at CLEAR
• Design, build and deploy ML models for various applications, such as document and image processing, fraud detection.
• Develop and implement robust data pipelines at a variety of scales, including collection, pre-processing, transformation, and feature engineering
• Partner with product and other stakeholders to uncover requirements, to innovate, and to solve complex problems
• Have a strong sense of ownership, responsible for architectural decision-making and striving for continuous improvement in technology and processes at CLEAR

What you're great at:

• 3+ years of experience building, operating and scaling ML models for consumer applications, particularly those with experience building end-to-end systems
• Experience designing, implementing, and scaling complex data pipelines for ML models and evaluating their performance
• Expertise in best practices for feature engineering, model development/deployment and monitoring
• Articulating technical concepts to a mixed audience of technical and non-technical stakeholders
• Collaborating and mentoring less experienced members of the team
• Comfort with ambiguity 
• Curiosity about technology, believe in constant learning, and ability to be autonomous to figure out what's important

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $150,000 - $180,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With nearly 19 million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. 

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

#LI-Hybrid #LI-Onsite

Grammarly is excited to offer aremote-first hybrid working model. Grammarly team members in this role must be based in Germany, and, depending on business needs, they must meet in person for collaboration weeks, traveling if necessary to the hub(s) where their team is based.

This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of theFortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for a Software Engineer, Data Infrastructure, to join our Data Platform team and help us build a world-class data platform. Grammarly’s success depends on its ability to efficiently ingest over 60 billion daily events while using our systems to improve our product. This role is a unique opportunity to experience all aspects of building complex software systems: contributing to the strategy, defining the architecture, and building and shipping to production.

Grammarly’s engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog.

As a Software Engineer on the Data Infrastructure team, you will create engineering and analytical efficiencies as the owner of several crucial company-wide services. Our cutting-edge data lake is the central hub for all data producers and data consumers, so your impact will span all of Grammarly. You will have the opportunity to design and build sustainable and scalable systems.

Software engineers on the Data Infrastructure team are responsible for ingesting, processing, and serving over 30 billion daily events. Grammarly relies on this team to unlock efficiencies of scale, provide real-time data to other services, and maintain the highest standards of data security.

We invite you to share your knowledge, experience, and goals with us to help us find the best team match for you. Tell us your superpower!

In this role, you will:

• Leverage AWS, write code, build data pipelines, and create brand-new systems while contributing to existing ones.
• Build and manage Grammarly’s central ingestion infrastructure.
• Work with partners (researchers, ML engineers, and others) across engineering teams to build tools that seamlessly incorporate data.
• Influence the big picture: make architectural decisions, research relevant technology, and plan for the future.

Qualifications

• Has experience with system design and building large distributed computing systems.
• Can knowledgeably choose a third-party service to accomplish what they need or, alternatively, can devise a quick and simple solution on their own.
• Has good knowledge of and some experience with AWS (or has deep expertise in Azure or GCE and is willing to learn AWS in a short time frame).
• Has experience with some of the following: Spark, Scala, Java, Kafka, Kinesis, Terraform.
• Understands data structures and algorithms at a level sufficient to write performant code when working with large datasets or large incoming data streams.
• Has at least three years of experience managing a live production environment, preferably a high-load system.
• Is a strong communicator. We are a tightly integrated team that takes a collaborative approach to our work and fosters a sense of shared ownership in our accomplishments. We expect colleagues to communicate proactively: talk, email, chat—you name it.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.
• Is able to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based.

Support for you, professionally and personally

• Professional growth:We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 
• Comprehensive benefits for candidates based in Germany:Grammarly offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply. Grammarly is an equal-opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, gender, disability, sexual identity, or age.

For more details about the personal data Grammarly collects during the recruitment process, for what purposes, and how you can address your rights, please see the Grammarly Data Privacy Notice for Candidates here. 
#LI-AD3

About the Role

To achieve our vision, we continue to invest in our Data Science & Analytics team to make a difference to our patients and providers. Our Data Science team collaborates closely with Product & Engineering to tackle the most challenging and impactful problems transforming retail pharmacy with a focus on prescription processing efficiency and dispensing accuracy. Data Scientists are responsible for the full life cycle model development of ideation, prototyping, testing, deployment, and maintenance. Your expertise in NLP, reinforcement learning, and large language models will be critical in driving innovation and improving the efficiency and accuracy of our supply chain.

Accelerate Your Career as You

• Be a thought leader in the ML space and continue to identify opportunities to build intelligence and automate prescription processing while maintaining industry leading patient safety standards
• Design, develop, deploy, and maintain statistical and machine learning solutions leveraging NLP, generative AI, and reinforcement learning
• Push the envelope on our operational efficiency by continually refining and advancing our algorithms and models
• Collaborate closely with product managers, software engineers, data scientists, and pharmacists to deeply understand Alto’s business needs and create impactful ML applications
• Communicate complex technical concepts to non-technical stakeholders.
• Mentor junior data scientists and contribute to the development of best practices within the Data Science team.

A Bit About You

Minimum Qualifications:

• Master's degree in a quantitative field, such as Mathematics, Computer Science, Accounting, Engineering, or Economics.
• Five years or more of experience as a Data Scientist or a BA/BS degree in a quantitative field with at least 7 years of experience as a Data Scientist.
• Demonstrated experience developing machine learning models with business impact, and shipping ML/AI solutions to production.
• Demonstrated experience with NLP, LLMs, Generative AI, and/or Reinforcement Learning.
• Strong programming background in Python, high level of proficiency in SQL and Machine Learning (scikit-learn, XGBoost, Keras/Tensorflow) tools.
• Strong written and verbal communication skills with the ability to inform and influence a non-technical audience using insights found through complex technical concepts.
• Strong analytical and critical thinking skills with a strong bias toward actionable insights; love finding insights and getting others to act on them.
• Expertise using project management fundamentals and applying data-based prioritization and trade-off decision making

Preferred Qualifications: 

• PhD in a quantitative field, such as Mathematics, Computer Science, Accounting, Engineering, or EconomicsExperience in healthcare or pharmaceutical industry
• Experience with supply chain optimization, marketplaces, or logistics.
• Proficiency in using cloud platforms such as AWS, Google Cloud, or Azure leveraging toolkits such as Kubeflow

Additional Physical Job Requirements

• Reading English, comprehending, and following simple oral and written instructions. 
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.  Assessing the accuracy, neatness and thoroughness of the work assigned.
• Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. 
• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. 
• Frequent repeating motions required to operate a computer or phone that may include the wrists, hands and/or fingers.
• Environmental Conditions: occasional exposure to low temperatures or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
• Physical Activities: 
  
  • Occasionally ascending or descending stairs, ramps and the like.
  • Moving about to accomplish tasks and/or moving from one worksite to another. 
  • Adjusting or moving objects up to 20 pounds in all directions. 
  • Operating motor vehicles.
  • Occasional sedentary work that primarily involves sitting/standing/driving/flying

Salary Range: $157,600- $197,000 

Commission Eligible: No

Equity Eligible: Yes

Travel: Yes - Required up to 10% of the time  

Location Requirement: Employment at Alto is limited to individuals residing in the following states: California, Connecticut, Colorado, Florida, Nevada, Illinois, New York, Kansas, Texas, Maryland, Washington (WA), Missouri, New Jersey, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Wisconsin.

Employment Requirement: Applicants must be authorized to work for any employer in the U.S.  At this time, Alto is unable to sponsor or take over sponsorship of an employment Visa.

Benefits: Full-time: Medical, Dental, Vision, 401(k), Group Life, AD&D, Employer paid STD/LTD, generous PTO and parental leave.  

Application deadline: August 15, 2024

#LI-Remote

​​About the Role:

Hims & Hers seeks an inspiring leader to lead our data engineering efforts. The Data Engineering team sits at the intersection of Engineering, DevOps, and Analytics Engineering. The Senior Manager, Data Engineering position is a crucial leadership role responsible for overseeing a team of data engineers and ensuring the successful delivery of work within the defined domains. This person is responsible for the infrastructure, data warehouse and data pipelines that power analytical models and operational data workloads, as well as the team who builds, operates, and maintains them. The manager will be working closely with the DevOps, Engineering and Analytics Engineering teams to bring alignment in order to leverage the Self-Service Data Platform to build new data pipelines and migrate existing data platform currently hosted on Google BigQuery to Databricks on AWS where the Enterprise data resides. 

You Will:

• Lead a team responsible for large-scale Data and ML Infrastructure
• Creatively tests and manages software applications and associated programs that support large-scale real-time and batch data pipelines
• Guides the team to ensure the successful implementation of new concepts or methods
• Be a recruiter 
• Researching and recommending frameworks, and promoting operational excellence
• Identifies and addresses potential issues in work processes, offering continuous improvement recommendations
• Overseeing the processes of unit testing, establishing SLAs, and ensuring data quality checks
• Demonstrates proficiency and up-to-date knowledge in languages, data platforms, cloud services, event instrumentation, and methodologies
• You must have excellent listening, writing skills and very strong technical competency
• You have a high bar for code quality and passion for design and architecture
• Setting technical vision and engineering best practices in collaboration with senior engineers within the team
• Perform code reviews

You Have:

• Bachelor's degree in Computer Science/Engineering or related field.
• 10+ years of relevant work experience in data engineering and leading teams.
• 12+ years of experience with SQL, preferably for data transformation or analytical use cases.
• Outstanding people skills with high emotional intelligence
• Excellent at communicating context, giving and receiving feedback, fostering new ideas, and empowering others without micromanagement
• Your team and partners see your humility all the time and diverse high-caliber talent wants to work with you.
• Experience using version control (command-line, Git).
• Proficiency in Python and SQL.
• Familiarity with Databricks, Kafka, or similar technologies.
• Demonstrated experience engaging and influencing senior leaders across functions, including an ability to communicate effectively with both business and technical teams.
• Strong understanding of modern data stack and architectural strategies.
• Experience developing a team in a fast-paced, high-growth environment.
• Experience working with management to define and measure KPIs and other operating metrics.
• Understanding of SDLC and Scrum framework.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

Signifyd helps businesses of all sizes minimize their fraud exposure and grow their sales. Signifyd improves the e-commerce shopping experience for everyone by reducing the number of false positive declines of good buyers and by making fraud less profitable for criminals.

The Data Science organization at Signifyd is responsible for building, maintaining, and monitoring production ML models and risk management tools that are the core of Signifyd's product. The Senior Analyst will be part of the Merchant Solutions team within the Data Science organization. The Merchant Solutions team maintains a balance between custom and scalable solutions for Signifyd’s customers, and the Senior Analyst will be a direct influencer of how to balance the team’s approach of custom vs scalable solution development. In addition to influencing the team’s approach, the Senior Analyst will also help ensure solutions are achieving their desired results, and make recommendations to adjust approaches as needed.

In terms of culture, we value collaboration and team ownership -- no one should feel they're solving a hard problem alone. Working across job functions, team boundaries, and hierarchies is not only encouraged, but is required to be successful at Signifyd. We’re all in the same boat, and value team members that both seek to influence the direction of travel, and actively contribute to helping Signifyd improve the e-commerce shopping experience.

A typical day:

• Use a combination of data science, analytics, and data engineering based skills to build business insights regarding merchant performance at Signifyd.
• Conduct deep analysis and communicate your findings to a broad group of stakeholders ranging from data scientists to C-suite executives.
• Influence the priorities of the business and data science organization based on your findings, sometimes challenging existing priorities and/or recommending alternatives.
• Developing dashboards, conducting analysis in notebooks, querying relational databases, and investigating fraud patterns to help direct resource allocation within the Merchant Solutions team.

Past experience you'll need:

• A degree in a STEM related field, or equivalent work experience
• 5+ years of post-undergrad work experience
• Strong verbal and written communication skills
• Expert SQL knowledge and practical Python experience for data analysis

• Experience building dashboards with software such as Looker, Tableau, etc.

• Translating ambiguous problem statements into actionable analyses
• Influencing leaders and peers through storytelling with data
• End to end project management for data analysis initiatives from defining requirements, establishing success criteria, and engaging stakeholders.

Bonus points if you have:

• Previous work in fraud, payments, or e-commerce
• Data analysis in a distributed environment
• Familiarity with the Linux command line and version control

Check out how Data Science is powering the new era of Ecommerce

Check out our Director of Data Science featured in Built In

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd helps businesses of all sizes minimize their fraud exposure and grow their sales. Signifyd improves the e-commerce shopping experience for everyone by reducing the number of false positive declines of good buyers and by making fraud less profitable for criminals.

The Data Science organization at Signifyd is responsible for building, maintaining, and monitoring production ML models and risk management tools that are the core of Signifyd's product. The Merchant Solutions team within Data Science maintains a balance between custom and scalable solutions for Signifyd’s customers. As an Analyst, you will be part of the Merchant Solutions team within the Data Science organization, helping to ensure solutions are achieving their desired results. 

In terms of culture, we value collaboration and team ownership -- no one should feel they're solving a hard problem alone. Working across job functions, team boundaries, and hierarchies is not only encouraged, but is required to be successful at Signifyd. We’re all in the same boat, and value team members that both seek to influence the direction of travel, and actively contribute to helping Signifyd improve the e-commerce shopping experience.

A typical day:

• Use a combination of data engineering, science, and analytics based skills to build business insights regarding merchant performance at Signifyd.
• Utilize a combination of in house developed tooling and adhoc analyses to identify opportunities and evaluate merchant performance.
• Developing dashboards, conducting analysis in notebooks, querying relational databases, and investigating fraud patterns to help manage merchant performance.
• Collaborate with data scientists to understand the reasoning behind model decisions, root causing incorrect decisions, and developing ideas to improve model decisions.

Past experience you'll need:

• A degree in a STEM related field, or equivalent work experience
• 2+ years of post-undergrad work experience
• Strong verbal and written communication skills
• Expert SQL knowledge and practical Python experience for data analysis
• Experience building dashboards with software such as Looker, Tableau, etc.
• Translating ambiguous problem statements into actionable analyses
• Influencing peers through storytelling with data

Bonus points if you have:

• Previous work in fraud, payments, or e-commerce
• Data analysis in a distributed environment
• Familiarity with the Linux command line and version control

Check out how Data Science is powering the new era of Ecommerce

Check out our Director of Data Science featured in Built In

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Cloudflare helps build the future of the Internet. We started Cloudflare to solve one half of every IT organization's challenge: how do you ensure the resources and infrastructure that you expose to the Internet are safe from attack, fast, and reliable. We saw that the world was moving away from hardware and software to solve these problems and instead wanted a scalable service that would work around the world.

To deliver that, we built one of the world's largest networks. Today our network spans more than 300 cities worldwide and is within milliseconds of nearly everyone connected to the Internet. We have built the capacity to stand up to nation-state scale cyberattacks and a threat intelligence system powered by the immense amount of Internet traffic that we see.

We have recently expanded Cloudflare’s product offerings to solve the other half of every IT organization's challenge: ensuring the people and teams within an organization can access the tools they need to do their jobs and are safe from malware and other online threats.  To do that, we released Cloudflare’s SSE and SASE services, a Zero Trust platform built on Cloudflare’s network to secure users, devices, and data in organizations of any size. Cloudflare for Teams consists of multiple products that deliver a comprehensive solution.  Part of this suite is Cloudflare Data Loss Prevention which helps protect sensitive data uniformly across all networks, SaaS applications, users and devices. 

Cloudflare’s DLP product helps customers of any size protect the data that powers their business. Whether credit card numbers, health records, trade secrets or other types of data, Cloudflare’s solution allows organizations to focus on their business and stop worrying about applying bandaids to protect their data. The solution runs in-line with Secure Web Gateway, Cloud Access Security Broker and Remote Browser Isolation - layering Zero Trust access control and web filtering as part of a defense-in-depth approach to data security.

Responsibilities

We are looking for a talented, experienced software engineer to join our team and help take our Data Loss Prevention product to the next level. You’ll help us make our DLP product more efficient and more accurate, while also helping us build out more features. You’ll contribute to the design and implementation of a Rust codebase that is deployed across Cloudflare’s entire edge fleet, and in Kubernetes clusters in our core datacenters.

Technologies we use

• Core edge services are written in Rust and deployed globally to 300+ data centers.
• Our REST API is also written in Rust, runs on Kubernetes, and uses Postgres as a data store.
• For service monitoring we use Prometheus and Grafana
• For service logging we use Elasticsearch and Kibana
• For product analytics we use Clickhouse and BigQuery

Skills and Knowledge we’d love for you to have

• Solid Rust coding experience (the entire product is written in Rust)
• Container orchestration (e.g. k8s) 
• Distributed systems (performance, consistency, observability, resilience) 
• Advanced data/document classification (e.g. statistical, ML)
  
  

Compensation

Compensation may be adjusted depending on work location. There are multiple levels open on the team, both mid & senior level.

Senior Level (4)

• For Bay Area-based hires: Estimated annual salary of $196,000 - $240,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $187,000 - $229,000.
• For Colorado-basedhires: Estimated annual salary of $168,000 - $206,000.

Mid Level (3)

• For Bay Area-based hires: Estimated annual salary of $162,000 - $198,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $154,000 - $188,000
• For Colorado-based hires: Estimated annual salary of $137,000 - $167,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What You’ll Do

• Be the first point of contact for all incoming technical support questions and handle all customer interactions with understanding, empathy, and transparency.
• Troubleshoot OS, hardware, and Lambda Stack issues for customers and provide guidance on the best technical solutions that suit their needs.
• Route and escalate tickets, as needed, to appropriate teams and departments while owning customer communication throughout the issue lifecycle.
• Work with our technical writing team to document solutions to common problems to allow for future customer self-service.
• Provide feedback to internal teams on technical issues our customers are facing and, above all, be the customer’s advocate.
• Work together in a cohesive, customer-first collaborative team environment, sharing your skills, knowledge, and experience.

You

• Have Linux administration experience in bare-metal, virtualized, and/or cloud environments.
• Familiarity with private or hybrid cloud environments, such as Azure, AWS, and/or OCI.
• Experience with monitoring and alerting for enterprise and cloud environments.
• Have Shell and Python scripting proficiency.
• Strong ability to curate and adhere to technical standard operating procedures.
• Possess excellent written and oral communication skills.
• Proven experience when handling multiple customer interactions in a fast-paced environment.

Nice to Have

• Familiarity with datacenter level hardware, including GPUs.
• Familiarity with ML / AI / Deep Learning.
• Experience with Zendesk ticketing.
• Wide flexibility for scheduling as we push for 24/7 support availability.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. We're looking for an AI Engineer to join our team and help us achieve our mission of unlocking every writer’s potential. As an AI Engineer at NoRedInk, you’ll build features as part of collaborative teams of product managers, designers and other engineers all focused on helping teachers more easily assign & grade authentic writing assignments that students are able to complete with confidence as they hone their language and writing skills. In this role, you would be working with a team focused on building features that leverage AI/ML technologies to improve the experience of students & teachers. NoRedInk knows the value of a diverse team and welcomes applicants from a wide diversity of backgrounds and approaches.

Notice:Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants; please see below to learn more*.

In this role, you will:

• Collaborate with the team to architect, build and deploy features that leverage AI/ML models generally and LLMs in particular, including fine-tuning, prompt engineering, model validation
• Work closely with cross-functional teams to integrate AI solutions into existing infrastructure, optimizing scalability, operation, accuracy and cost
• Evaluate advancements in AI/ML methods and technologies and assess their applicability to our objectives, ultimately translating business needs into technical solutions that add value
• Identify opportunities to enhance our AI/ML technology stack by building or recommending tools, technologies  & processes to manage AI/ML models & related features
• Foster a culture of learning and continuous improvement within the company by sharing knowledge and expertise in AI technologies.

About You:

• 4+ years of professional experience building and deploying solutions in production that leverage ML models while keeping scalability, security, observability, testability and privacy in mind
• 1+ years of experience building and deploying solutions in production that leverage LLMs in particular
• Strong knowledge of and experience leveraging AI/ML concepts, NLP, deep learning as well as supervised learning, LLMs, RAGs & generative AI
• Proficient in using LangChain, TensorFlow, Keras, etc.
• Experience building SaaS applications deployed on AWS
• Interested in functional languages like Elm and Haskell and comfortable working with languages like Python & Ruby
• Experience with MLOps, data engineering and data management a plus
• You’re excited to work as part of a team to achieve company goals and realize our vision of building better writers

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with a strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment - we are open to international candidates in Canada and South America 
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the compensation range is $135,000.00 - $200,000.00 USD, accounting for various locations and skills/expertise. Please know that if you are invited to speak with a recruiter at NoRedInk, they will discuss compensation openly during your first call to ensure alignment. 

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

1. If on LinkedIn, please ensure it is a posting associated with ourLI site

2. Verify the link is accurate by visiting ourcareers page

3. Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and the Talent Acquisition team gives you permission to work on a job opening.

Senior Research Scientist (Dark Web Monitoring)

Remote US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

We are looking for a Senior Research Scientist to join the Authentication team to help us explore exciting research ideas in the area of natural language processing (NLP) and dark web monitoring. This candidate will work in a world-class team of researchers and will play a key role in developing the next generation of voice and video experiences.

What you’ll do 

• Conduct experimental studies on various natural language processing and machine learning  tasks to assess accuracy and quality of pre-existing models
• Develop and improve dark web/net monitoring tools and integrate it into NLP pipeline for extracting intelligent data
• Help the transition of research models into production on different platforms 
• Conduct proof-of-concept experiments on lab and customer data
• Publish patents and peer-reviewed papers in top machine learning conferences
• Help your teammates in reviewing their research projects
• Propose new ML models that improve Pindrop products

Who you are

• You are a creative problem solver who is excited about building amazing products that add real value to millions of people
• You are enthusiastic about natural language processing as well as developing research ideas into products
• You can explain complex topics in simple terms, and you love building strong relationships with colleagues and stakeholders
• You are a self-starter and excel in a fast-paced dynamic environment 
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• Master and/or PhDs in a quantitative field (Computer Science, Mathematics, Engineering, Artificial Intelligence, etc.) required
• 3+ years of professional experience as a researcher in natural language processing, authorship verification, language models  and/or generative AI required
• 2+ years of experience in dark web/net monitoring required
• Experience with dark web monitoring tools such as Pastebin, Telegram, and Message Board required
• Expertise in accessing Dark Web, Data Scraping, Extracting Data and Language Translation 
• Experience with natural language processing (NLP) required
• Strong Python skills
• Experience with ML frameworks: PyTorch, TensorFlow, Keras 
• Proven track record of peer-reviewed publications at prestigious conferences and journals. 
• Proven track record of successful and timely project delivery
• Strong collaboration & proven success in partnering with stakeholders
• Preferably, you have experience with NLP competitions and challenges (PAN, Kaggle, NIST SRE, Chime, etc.)
• Preferably, you have deep knowledge authentication, fraud, or customer experience concepts
• Preferably, you have experience communicating with internal and external customers around proof-of-concepts, issues, etc.

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

• Within 30 days you’ll have been introduced to your team, colleagues and have 1:1’s to assimilate into the company culture. You will have the opportunity to learn the product in and out through training and a variety of resources
• Within 60 days you’ll understand expectations for the team, and be able to start a research project agreed upon with your direct manager.
• Within 90 days you’ll have an intermediate level of familiarity with the products and corresponding research initiatives. You will develop a strong relationship with the team and you will be able to begin executing against the research roadmap.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
  • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One Time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-REMOTE

Company Overview:

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using leading edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled.  That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedIn™ Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

Opportunity Overview:

We are looking for an AI commercial solutions leader to amplify Cohere’s value to health plans, providers, and patients. Reporting into the General Manager, you will be responsible for ensuring Cohere’s market solutions capitalize on the latest AI advancements and leverage AI to drive real and meaningful value for customers.  As a cross functional leader, you will work externally with customers/prospects and internally with business teams to create a strategic roadmap and help to determine the big AI decisions Cohere needs to make to continue to lead the market in prior auth transformation. You will form industry leading partnerships with AI vendors/players while focusing Cohere’s 20 member strong ML team on the highest value differentiators to build in house. You will serve as the bridge between the business owners and the ML teams to ensure value is realized and that solution marketing reflects our latest advancements.  Ultimately, the work you do will have a direct impact on the growth of the company and our ability to impact more patients at a time in their healthcare journey when they need help most.

You should apply for this role if you are a commercially-oriented, market-facing product leader who brings an entrepreneurial mindset to bring innovative solutions to the market.  You have both a technical and business mindset, letting you serve as the bridge between the business problems and what is feasible to deliver.  You love AI/ML and keep up with the latest advancements, industry trends, and know where value is truly being realized.  You can distill out the noise/hype, enabling focus on capabilities that will truly be value-adding.  You have an uncanny ability to simplify complex ideas, and translate concepts to customers or the market in simple and easy to understand ways.  And you love working with a wide range of people in a collaborative environment focused on solving problems and getting things done

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Own Cohere’s AI strategic roadmap; assess build/buy/partner for capabilities
• Deeply understand customer / business problems; work with customers and internal teams to understand problems and identify areas where outsized value can be driven from ML solutions
• Partner with business owners to ensure AI is leveraged to amplify their solutions value
• Partner with product marketing teams to ensure Cohere’s external messaging reflects the latest and greatest AI capabilities
• Establish appropriate AI/ML kpis.  Ensure value-delivery of ML teams, measure / track outcomes of capabilities
• Support in creation of materials for investors / board on AI capabilities, industry position, research pipeline, etc.
• Deeply understand the incumbents, new entrants, and business dynamics of AI industry, and help Cohere form appropriate business strategies / models to capitalize on momentum

Your Background & Requirements

• Deep expertise in ML including latest wave of LLMs;  technical background preferred in AI/ML/data science
• Minimum 5 years of commercially oriented product experience; or experience working with customers to identify problems and provide AI/ML solutions
• Healthcare experience a plus, but not required
• Bachelor’s degree required; MBA and/or background in STEM preferred
• Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
• Critical thinking and methodical problem solving skills
• Moving fluidly between strategic planning and tactical execution
• Managing through influence and leveraging cross-functional relationships to deliver
• Bias for action
• Excellent written and verbal communication skills
• Executive presence
• Proficiency in leading executive-level meetings
• Comfort and flexibility with the ambiguity and pace of a startup environment
• Coaching a team to excellence and motivating them to execute
• Skilled working effectively in a remote work environment with occasional travel

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $150,000- $170,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

#LI-Remote

#BI-Remote