We're Progress - we offer the best products to develop, deploy and manage high-impact applications. We are bold, forward-thinking innovators who build solutions that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer on our wins. Join us as a  Technical Network Support Engineer in Ireland.

In this role, you will provide world-class technical assistance for Kemp's Load Balancer family of products to our customers and partners. You will be expected to deliver stellar support for various topics, including configuration, troubleshooting, traffic analysis, and application delivery. The job is an excellent opportunity for you to develop your technical skills further and learn top-class techniques by working with modern Global IT Enterprise environments.

Key Responsibilities:

• Provide customer and partner support for our application delivery solutions portfolio and the applications it supports
• Effectively and proactively communicate case statuses, plans of action, and technical information to customers, partners, and internal teams
• Maintain and improve excellent customer support record
• Actively learn and participate in training on application delivery solutions and related technologies
• Perform additional related projects as requested

Requirements:

• Experience in a Technical Support Role, working with relevant technologies
• Technical knowledge of TCP/IP & Networking, including such topics as HTTP headers, OSI layers, and TCP flags/parameters
• Must be able to read, write and speak English , including technical concepts and terminology to support our customers
• Excellent troubleshooting, analysis, and creative problem-solving abilities
• Proficiency with Windows and Linux Operating Systems
• Must be able to relay technical information to customers with varying skill levels
• Demonstrated experience and expert-level knowledge of network devices (routers, switches, etc.)
• Willingness to participate in out-of-hours on-call rota if required. .

Preferred Knowledge (but not required):

• Bachelor's Degree or equivalent experience 
• Knowledge of application protocols, including HTTP/HTTPS, SMTP, DNS, FTP, and SNMP
• Technical Certifications such as CCNA, CCNP, MCSE, or VCP are advantageous but not required
• Experience with VMware, Xen, or Hyper-V virtualization environments
• Experience with Microsoft Exchange, SharePoint, Skype For Business, and MS Teams
• Knowledge in at least one of the following web and application servers (Apache, Tomcat, WebLogic, IIS)
• AWS & Azure Cloud Solutions experience is desirable

• Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Benefits: Our benefits package varies depending on the country you are joining us in and is designed to recognize the diverse needs of our people.
• Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
• Well-being: A global well-being program designed with a focus on your physical, mental, and financial health.
• Focus on Employee Experience: We aim to create an environment where people view their time at Progress as the best career chapter by seeking your feedback, partnering with you, and recognizing and celebrating the moments that matter.
• Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

We’re Progress – we offer the best products to develop, deploy, and manage high-impact business applications. We are bold, forward-thinking innovators who build solutions that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. Join us as a Customer Advocacy Specialist, working out of your home office in the United States.  Due to team and customer locations, those in EST or CST zones are preferred.

Progress is looking for a creative and proactive marketer to help the Progress Customer All Stars team better leverage the voice of our customers. This Specialist role will help drive customer participation and loyalty while putting the customer in a position to be even more successful with Progress products. As a Progress Customer All Stars team member, the Specialist will help optimize and expand the global customer advocacy program. You will work closely with the Customer Advocacy Manager, as well as other members of the Corporate Communications team. In addition, you will engage cross-functionally with stakeholders to support the common goal of identifying and recruiting customers for All Stars program participation, building a library of customer assets and promoting the program both internally and externally.

WHAT YOU WILL DO IN THIS ROLE:

• Help build a deep bench of world-class customer contacts willing to speak on behalf of Progress as sales references, event presenters, analyst references and peer-to-peer references and more.
• Help grow and curate a library of compelling customer assets that illustrate the positive impact Progress has on organizations worldwide.
• Collaborate with customer success, product marketing, demand gen and sales teams to build customer relationships and cultivate customer advocacy opportunities that align with strategic initiatives.
• Help drive visibility and build excitement for our customer stories both internally and externally.
• Assist with regular reporting and communications to stakeholders.

• The ideal candidate is a self-starter and capable of working cross-functionally across Progress’ marketing, customer success, sales and product teams.
• Excellent project management skills with a high bar for quality and “can do” attitude.
• Aptitude for multi-tasking and prioritization in a dynamic, fast-paced environment.
• Excellent writing and interpersonal skills with a passion for building relationships with customers.
• Experience working within a multi-product portfolio company a plus.
• B2B tech industry experience

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

We’re Progress – we offer the best products to develop, deploy, and manage high-impact business applications. We are bold, forward-thinking innovators who build solutions that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. Join us as Principal Consultant in the United States, working from your home office.

The role requires in-depth technical understanding of the Sitefinity software as well extensive consulting experience – you should be comfortable E-meeting our customers and engaging with them to design and support their architecture, installation, configuration, tuning and development requirements. Scoping, architecting, and taking ownership of the delivery of certain projects, you will be accountable to move them forward, drive them to a successful closure and ultimately, boost the customer experience with Sitefinity from good to great.

WHAT YOU WILL DO IN THIS ROLE:

• Lead client consulting engagements to scope the project and design the architecture
• Work on projects both independently and with partners as required
• Develop project deliverables including code
• Develop methodologies, design patterns, consulting component libraries and toolsets for use in packaged consulting programs
• Participate in the implementation, testing and process improvement
• Train partners and customers on Progress methodologies and programs and mentor/supervise them throughout delivery life cycles
• Follow existing accounts after the presales cycle until the customer application is deployed
• Participate in the implementation, testing and process improvement

• Engineering degree or equivalent
• 7+ years’ experience in Sitefinity (or CMS equivalent)
• Sitefinity CMS and Sitefinity Insight experience or SiteCore experience.
• Independent, proactive, and achievement-driven experience with .NET Solutions (i.e., .NET framework/ .NET Core)
• Proven ability to translate business needs to technical requirements and present technology solutions in a business context
• Good interpersonal and presentation skills when interacting with your peers within the Professional Services and Sales Teams, as well as Progress partners/prospects/customers
• Capacity to multitask including administrative and coordination responsibilities
• Autonomy and personal initiative
• Strong communication skills with an assertive style
• Able to navigate cross-functionally and cross-regionally as required
• Willing to travel and work with a minimal level of supervision
• Confident, discrete, and reliable

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

We’re Progress – we offer the best products to develop, deploy, and manage high-impact business applications. We are bold, forward-thinking innovators who build solutions that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. Join us as a Principal International Tax Accountant.

The International Tax Accountant will report to the Director of Tax located in the United States. Progress is a publicly traded corporation headquartered in the United States and has extensive international operations. Accordingly, this role will require both knowledge and experience with international tax matters including corporate income tax, indirect taxes, payroll taxes, transfer pricing and income tax accounting. The International Tax Accountant will have ownership of the various tax obligations of Progress’s subsidiaries and work closely the US tax team and the finance team members responsible for the statutory reporting.

WHAT YOU WILL DO IN THIS ROLE:

• Ownership of corporate income tax compliance process for legal entities in Europe and Asia
• Manage external tax advisors and assist the local accountants with tax payments
• Support the statutory filings management team to ensure tax filings and other Company tax-related activities are administered and filed in a timely manner
• Review or prepare year-end income tax provisions and prepare footnote disclosures in connection with foreign statutory financial statements
• Provide support including compliance checklists and tax account reconciliations for statutory filings
• Responsible for global withholding tax compliance
• Assist in the determination of tax consequences related to mergers and acquisitions
• Prepare transfer pricing calculations, documentation, and related inter-company agreements
• Assist payroll team with various tax matters including payroll tax and fringe benefit tax filings
• Prepare VAT/GST returns on a monthly, quarterly, or yearly basis in various international jurisdictions
• Manage tax audits
• Monitor tax legislation updates and proactively analyze and communicate the impacts
• Partner with finance, treasury, legal, and external advisers on various business matters
• Support the Tax Department as needed in other various projects which may include exposure to US tax compliance and public company filing requirements

• Solid communicator with the ability to interact and communicate with various levels of corporate staff and management
• Excellent organizational skills and ability to meet deadlines
• Ability to think independently, to understand and anticipate issues at stake, and to resolve those issues
• Experience with either IAS 12 (Income tax accounting under IFRS) or ASC 740 (income tax accounting under US GAAP) required

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

We’re Progress – we offer the best platform for building and deploying tomorrow’s digital experiences quickly and easily. We are bold, forward-thinking innovators who build things that work, and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. Join us as Director of Product Management with the DataDirect product group.  This role will be full time working out of your home office in the United States, with occasional travel involved. Due to team location, both global and domestic, those in EST or CST zones are needed.

You’ll be part of the Progress Application Data Platform product team, reporting to the VP of Product Management. You will focus on the DataDirect product line. This is a strategic role that defines the WHAT and the WHY of your product, acting as the voice of the market and the customer. You will work closely with your engineering and global sales team in executing a winning strategy that connects the best products with the customers who need it. 

WHAT YOU’LL DO IN THIS ROLE:

• Manage a team of Product Managers and Product Owners, operating with agile processes, and making data-driven decisions to build a winning strategy.
• Conduct qualitative and quantitative research to translate the needs of the market and customers into compelling and successful product initiatives and ultimately shipping products.
• Assess competition and alternative solutions to articulate distinct competencies, differentiation, and to identify opportunities.
• Own the strategic product initiatives, understand viable market windows, MVP priorities, and ensure seamless hand-off to the development teams and user experience designers. Work with them continuously to clarify business requirements and assess release risks.
• Determine product pricing and licensing policies that will lead to market success, competitive disruption, and revenue maximization.
• Analyze past performance to determine areas of focus vs. defocus and refine go-to-market strategies to maximize potential returns on invested capital.
• Manage a clearly communicated lifecycle policy for existing offerings.
• Identify optimal go-to-market strategy for the existing and evolving product line capabilities, take advantage of multi-channel distribution model.
• Educate the Sales and Marketing teams on the value prop, differentiation, market strategies, and other knowledge necessary to be successful in the go-to-market.
• Assist marketing with thought leadership content, persona definitions, strategic direction, and other necessary information.
• Assist the sales team with opportunities, non-standard contracts, pricing and discounting, and whatever necessary to win deals.
• Manage and develop technology partnerships.

• Hands-on experience in a fast-paced Manager role in enterprise software, preferably with Data Connectivity and Integration solutions, though DCI product not required.  You will not be considered if your background is limited to solely being a more senior level individual contributor.   This role is managing several people and prior experience specific to this task is required.
• Leadership credibility, decision making, influencing and consensus building acumen in a large, globally distributed organization.
• Pragmatic approach to Product Management that can scale for established and growing product lines.
• Tenacity and entrepreneurial spirit.
• Empathy for the user personas of these products, the markets at large, the competition, and what it takes to build a winning offering.
• Track record of successfully applying Agile principles (familiarity with SAFe is a plus), with a strong working knowledge of defining user personas, building prototypes, and gathering market/user validation.
• Excellent communication and writing skills.
• Willing to travel up to 25% internationally and domestic.

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress. 

If you are a well-rounded digital marketing professional with astrong background in ABM and apassionfor highly targeted and personalizedcampaigns, come join us.Weare looking foraSeniorABM Specialistto join our Global Demand Generation team and supportour Global Key Accounts sales team.  

As part of the team you will:  

• Strategize, execute, and optimize a data-driven ABM strategy and be responsible for achieving the goals for reach, engagement, leads and pipeline for the set of Global Key Accounts 
• Lead the cross-functional tactical planning and alignment between the Go-to-Market teams (Product Marketing, Technology Relations, Field Marketing and Sales) to design multi-channel ABM campaigns that support the Key Accounts Business Plans   
• Collaborate with the Go-to-Market teams to ensure the execution, measurement, reporting and results of the ABM campaigns  
• Monitor the sales-marketing funnel performance for Key Accounts to make recommendations on areas for improvement 
• Collaborate with the sales team on monitoring lead volume, quality, follow up process, conversion rates, etc. to identify opportunities to increase lead to deal conversion rate 
• Collaborate with PMK to ensure input needed by tactical teams is ready and available: information on the target personas, cross-product messaging and cross-sell paths 
• Evaluate, propose, and manage outside vendors (e.g., technology partners, data providers, agencies) that may contribute to strategic-account marketing 

You have experience and skills in the following areas:  

• Solid experience and a proven track record in designing and delivering campaigns that engage and convert, ideally in a named or strategic account model 
• 2+ years of hands-on ABM/ABX experience 
• Experience with leveraging data and insights in the development of marketing plans aligned to account strategies 
• Experience in cross-functional collaboration with Product Marketing and Sales 
• Experience in handling projects with multiple stakeholders successfully and delivering within timelines  
• Experience working with Salesforce and 6Sense 
• Curiosity, self-drive and attention to detail  
• Ability to thrive in a fast-paced work environment, where change is constant and flexibility is key  

• Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Benefits: Our benefits package varies depending on the country you are joining us in and is designed to recognize the diverse needs of our people.
• Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and volunteer days off.
• Well-being: A global well-being program focused on physical, mental, and financial health.
• Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you, and recognizing and celebrating the moments that matter.
• Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

 Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress. And as an Enterprise Account Manager, you can join us in doing what we do best: propelling business forward.

This is a fully remote role and can be based anywhere in Germany.

On a typical day of the job you will:

• Engage and lead customers resulting in identifying new opportunities, driving adoption of existing solutions and ensuring long term commitment to Progress
• Engage in discussions to define business or technical or product challenges, and map these to our technologies
• Research accounts, identify key players, build trust, and grow the network of contacts at each account
• Be aware of the competitive landscape, use cases, key differentiators
• Build pipeline, forecast, and commit to delivering the quarterly revenue target
• Meet scorecard metrics that are applicable for the role
• Maintain and update Salesforce.com to accurately track all customer data, business insights, and record of interactions

 To succeed in this role, you should be/have:

• Fluency in both German and English
• Former Enterprise Account Management/Sales experience working for the IT industry with proven track record in success in direct sales. Partner experience optional
• Passion about selling software products and some previous experience in a similar role/ domain
• Know-how in solution selling, evaluates the client's customer needs and proposes potential solutions
• Knowledge of sales process from initiation to close
• Able to have impactful conversations with both technical and business audiences
• Ability to effectively collaborate and work with internal teams
• Exceptional communication skills and readiness to proactively talk to customers
• Able to work well under pressure, multi-task, prioritize, and manage time effectively
• Build and manage a pipeline, and commit to delivering the quarterly revenue target

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!