Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking for a Program Manager to join the Enterprise Delivery team.

Reporting to the VP, Enterprise Delivery, the Program Manager will be responsible for ensuring programs and their constituent projects produce the required products, solutions, and services. This role will ensure the business case is realized while managing delivery within the stated tolerances of time, cost, quality, scope, and risk. The Program Manager will collaborate with cross-functional teams, stakeholders, and senior leadership to drive strategic initiatives and deliver expected business outcomes.

Who you are:

• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

What your day looks like:

Program and Project Management

• Manage multiple projects within the program portfolio, ensuring alignment with organizational goals and strategic objectives
• Develop comprehensive project plans and progress reports, including scope, timelines, budgets, dependencies, and resource allocation
• Conduct post-project evaluations to identify lessons learned and areas for improvement

Stakeholder Engagement

• Collaborate with key stakeholders to define project requirements, objectives, and success criteria
• Facilitate regular communication with stakeholders to provide updates, gather feedback, ensure alignment, and foster strong relationships

Team Leadership

• Promote a collaborative and high-performance team culture
• Provide guidance, support, and performance feedback to team members

Financial Management

• Develop and manage project budgets, ensuring financial discipline and alignment with organizational goals
• Track and report on project expenditures, monitor costs, and ensure financial resources are used effectively

Quality Assurance and Risk Management

• Implement quality assurance processes to ensure project deliverables meet high standards
• Identify, assess, manage and report on project risks, including developing mitigation/contingency plans

Your experience and skills:

• Bachelor's degree in Management, Business Administration, or related field is preferred
• Recognized Program/Project Management Certification: PRINCE2, MSP, SAFe or equivalent work experience is preferred
• 15+ years of relevant work experience with a minimum of 5+ years Program Management experience within the Wealth, Banking, or Financial Services industry is required
• Proven experience managing Capital Markets projects and/or delivering regulatory compliance initiatives, with a strong understanding of financial regulations and industry standards is required
• Experience with program lifecycle disciplines and integrated systems lifecycle development utilizing multiple development models (e.g., agile, waterfall, hybrid, etc.) is required
• Proven track record of leading multiple projects/programs across complex, matrix organizations and building cross-functional relationships is required
• Track record of developing and delivering executive-level program/project reporting is required
• Comfortable with changing specifications and standards and leading a team to deliver through ambiguity
• Functional knowledge of project accounting, budget planning, cost control, capital/expense approval, and management procedures for project tracking is required
• Superior negotiation, presentation, communication skills are required
• Strong business acumen with broad knowledge and expertise in technology-focused business practices is required
• Fluent communication skills in English are required and bilingual skills in French are an asset

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with over $130 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $140,000 - $160,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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Job Description

JOB TITLE: Technical Program Manager

Client: The State of LA

Location: Remote but need local LA consultants

Visas; Only USC and GC

Three references from the last three employers with Name, Email, Phn: Title and Company.

The scope of the proposed services will include the following:

• Develop understanding of the business environment and use that understanding to make informed decisions and drive results
• Define program goals and objectives, and align them with the organization's strategy
• Develop project plans and schedules, including resource allocation, timelines, and budgets
• Lead cross-functional teams to deliver programs and projects on time and within budget
• Manage risks and issues, and implement mitigation strategies as needed
• Communicate project status and progress to stakeholders, including senior management
• Collaborate with stakeholders and teams to ensure program and project goals are met
• Ensure compliance with program management processes and standards;
• Provide day-to-day support for on-going processes;
• Provide on-going evaluation and improvements for processes; work in needed areas to provide technical support for agency’s work demands.

Qualifications

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Job Description

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

This role will sit within the Experience Team and support Product Content (Technical Writing, Documentation). Program Managers in Product Content are passionate connectors and problem solvers. By supporting the various aspects of the product teams, you will enable content teams to focus their time on writing, testing, and publishing technical documentation. You will improve team communication, collaboration, and remove roadblocks. Finally, you'll utilize a full range of organizational and interpersonal skills to help keep our teams on track, execute specific content initiatives intended to grow team culture, industry expertise, and team impact. You'll have an opportunity to work with cross-functional teams as you establish great ways of working together.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

• Drive large, organization-level initiatives forward that have multiple stakeholders, competing deadlines, multiple dependencies and many moving parts
• Prioritize, assess tradeoffs, propose clear solutions and communicate strategically
• Own and facilitate meetings to drive progress against goals and objectives and establish clear next steps and owners, while resolving blocks that impede progress
• Proactively assess risk, raise flags, and resolve issues before they become problems for larger teams
• Sought out as an operations expert to the Product Content team and a trusted leader across the company, mentoring and sharing expertise with more junior team members
• Communicate persuasively to the right audience to get buy-in and feedback
• Proactively problem solve and distribute information effectively with a focus on automation, process improvement, and overall efficiency
• Define and measure impact of programs and initiatives both qualitatively and quantitatively, continually refining and iterating to ensure usage and adoption
• Scale programs and initiatives when necessary and delegate effectively with clear expectations
• Collaboratively partner with other teams (Engineering, Design, Product, Business stakeholders, etc.) in the product development lifecycle to shape and prioritize product plans that solve customer problems in ways that deliver on company goals
• Work with GTM teams like marketing, customer support, training, and operations to ensure all content is accurate and ready for publication.

Qualifications

Preferred Qualifications:

• 7+ years of project/program management experience in mid/large size companies, ideally on a design team
• Experience handling complexity and navigating ambiguity with teams on large scale projects from concept to execution
• Experience working directly with writing, design, and research teams
• Track record of operating independently and without oversight
• Experience using data to identify problems and communicate solutions
• Expert understanding of the software development lifecycle in relation to agile best practices
• Experienced with leading Agile/Scrum methodologies as well as working with and configuring Jira or other work management softwares
• Depth in experience of technical program management practices including coordinating dependencies across teams, reporting on milestones, outcomes, and blockers, and leading successful releases/deployments across complex initiatives

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Job Description

The Program Manager serves as the company lead and authority virtually/on-site to customers. Manage and ensure staff are knowledgeable in all aspects of recruiting operations. Author and submit monthly reports and performance indicators. Utilize project management dashboard matrix and Power BI, Dashboard, Workforce Management Tool, Customer Relationship Management (CRM) tool, and telephony software. Conduct lead refinement, training, briefings, assistance, and answering inquiries, and I have prior recruiting experience. Provide services for Volunteer Recruitment and Selection (VRS) in support of lead refinement and processing, including e-application, QA/QC procedures, world-class customer service, and recruit sustainment operations. Perform custom service recovery review(s), participate in meetings, and act as customer point of contact. Professionally brief VRS senior management.

Key Responsibilities:

• Provide high-quality customer service support for lead refinement and processing across multiple communication channels (phone, email, online chat).
• Contact, screen, and refine leads according to Peace Corps qualifications, ensuring all leads meet current business rules before forwarding to Peace Corps Recruiters.
• Assist with e-application processing, ensuring accuracy and completion of applications.
• Respond to general inquiries from prospective applicants, providing only approved, up-to-date information in a professional manner.
• Maintain comprehensive records of all interactions in the contact log system, ensuring compliance with reporting and documentation standards.
• Meet established performance metrics, including response times for phone calls, emails, and chat inquiries, as outlined in the Performance Work Statement (PWS).
• Support ongoing recruit sustainment operations by ensuring applicants remain engaged and informed throughout the application process.
• Oversee event support for recruitment activities, ensuring logistics are handled and staff are appropriately assigned to manage event tasks.
• Manage operations across U.S. time zones (from 9:00 AM to 9:00 PM), ensuring full-time coverage across all four U.S. time zones and coordinating staff schedules accordingly.
• Implement risk management and mitigation strategies, identifying potential risks and developing contingency plans to ensure uninterrupted service and adherence to contract requirements.
• Prepare and submit operational reports, detailing performance metrics, lead status, response times, and compliance with Peace Corps reporting requirements.

Qualifications

• Minimum Education: Must have a minimum of 5 years of managerial experience and a bachelor’s degree from an accredited college or university (no specific field required for the degree; proof of ability to complete advanced education).
• Experience:Project Management Professional (PMP) preferred.

• Knowledge of Peace Corps Programs: Must have or be willing to gain up-to-date knowledge of Peace Corps qualifications and business rules.
• Communication Skills: Strong verbal and written communication skills. Must be able to respond promptly and professionally to inquiries.
• Technical Proficiency: Ability to use Government-approved Customer Relationship Management (CRM) systems, telephony software, and data entry tools to track and manage lead interactions.
• Government Network Access: Must be able to meet Government background check requirements to obtain network access (e.g., NACI check).

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Job Description

This role will serve as the benefits subject matter expert for the benefit processes for NIQ’s Canadian benefit programs which support approximately 500 employees.   The Benefits Program Manager is responsible for the successful day-to-day administration of Canadian retirement plans (DB and DC pension plans, SERP, RRSP, and TFSA) and benefit plans (healthcare, disability, life insurance, and spending accounts).  

Essential Functions and Responsibilities 

• Retirement plans: Support initiatives related to DC pension/RRSP/TFSA plan management and administration, including reconciling and submitting payroll contribution files and demographic data files to service provider. Coordinate DB pension activities with service providers, including preparation of terminated member settlement option packages, annual plan member statements, annual pensioner indexing adjustments, quarterly PAR filings, as well as payment set-up for new pensioners, and transfer of pension benefits for terminated members. Support compliance related activities such as annual pension audit, regulatory filings, and pension committee meetings. 

• Benefits plans: Support annual benefit plan renewal, biennial healthcare/dental plan re-enrolment, new member enrolments, member terminations, member coverage changes, member premium deduction set-up/changes through payroll, and payment of monthly service provider invoices. 

• Leave of absences: Communicate leave of absence process with employees and their managers when a leave is requested. Track start date and end date of leaves. Update leave status in Workday and inform Payroll of impact to employees’ pay. For disability leaves, partner with service provider to ensure accurate data, clear employee communication, and excellent service to employees on leave.  

• Communications: Prepare communication materials as needed, including periodic newsletters; post Canada benefits information and benefit booklets on the company intranet site.  

• Other: Support other benefit initiatives and programs as needed, such as annual vacation purchase program. 

Requirements: 

• Post secondary degree 

• 4+ years of experience in supporting the administration of benefit plans including retirement plan administration, annual and other periodic audits, partnering with vendors, leave of absence processes and communications, and educating employees on company benefits and services 

• Strong Excel and analytical skills and a proven track record of using Excel to analyze and compare datasets and identify discrepancies 

• Understanding of Employment Standards Administration, pension legislation, compliance, and other related regulations 

• Superior attention to detail and focus on accuracy 

• Proven ability to take initiative, resolve problems, and drive execution of deliverables 

• Ability to prioritize work and adjust priorities as needed, with strong organizational and follow-up skills 

• Ability to work with and maintain confidential information 

• Ability to research independently and present findings in order to resolve questions and issues 

• Exhibits a service-mindset in all interactions with internal and external contacts 

Preferred qualifications 

• Proficient in MS Word, MS PowerPoint, SharePoint and Excel 

• Experience with Workday, SAP or other HRIS systems 

• Collaborative team player with the ability to pivot and be flexible in a fast-paced environment 

• Skilled at MS Excel including pivot tables and logic formulas including VLOOKUP’s, concatenate function, etc. 

Qualifications

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This is a contingent position with a potential start date in early 2025.

Integrity Management Services, Inc. (IntegrityM) is a woman-owned small business specializing in assisting government healthcare organizations prevent and detect fraud and abuse in their programs.

At IntegrityM, we offer a culture of opportunity, recognition, and collaboration. We thrive off of these fundamental elements that make IntegrityM a great place to work. We offer the flexibility our employees need to challenge themselves and focus on advancing their professional development and careers. Large company perks. Small company feel.

http://www.integritym.com

IntegrityM is proud to be named to the 2024 Top Workplaces list by The Washington Post! Our leaders inspire and empower each team member to break boundaries and lead with integrity. We foster a diverse community with flexible, remote-friendly career paths that nurture growth and fulfillment.

Job Description

In this role, the Project Manager will manage the contract and project team, and responsible for direct customer communications. The Project Manager works independently, as well as collaboratively with the project team, project subcontractors, and agency personnel. The Project Manager is responsible for ensuring that all tasks and deliverables are completed as required by the statement of work (SOW). The Project Manager represents IntegrityM to the customer and responsible for overseeing all subcontractor activities and deliverables. This role reports to the PI & Analytics Director.

Job Responsibilities:

• Maintains strict confidentiality and security of all sensitive and/or business confidential information obtained or accessed during the course of business and/or contract operations.
• Adheres to all IntegrityM and/or client privacy and security protocols governing sensitive and/or business confidential information.
• Ensures compliance with all applicable privacy and security training requirements (both IntegrityM and external/client-based), whether on an annual or ad/hoc basis. Please note: certain position levels (leads, managers, directors or higher) may require additional “role-based” training to ensure compliance with applicable privacy and security requirements.
• Plans and organizes new work; works with Director to identify resource requirements; monitors, updates and maintains assigned areas of the IntegrityM Project including:

• Organizes and facilitates project planning; reviews, product release planning discussions, and other project related meetings.
• Defines and maintains all implementation processes, manages implementation lifecycle; coordinates documentation when needed.  This includes documentation of meeting notes and presentations.
• Maintains timelines and target dates (e.g., Microsoft Project).
• Delegates work assignments; sets expectations and monitors delegated activities; provides recognition for results.
• Establishes clear ownership for project tasks, to ensure team members are equipped with applicable resources to accomplish project goals.
• Provides timely feedback to team members and management.
• Reviews deliverables such as meeting minutes, Task Order Project Plan and other related materials for 508 compliance.
• Report technical issues to the proper area such as IT or management as needed.
• Proactively communicates project status, issues and risks to management.
• Coordinates and facilitates delivery of project objectives.
• Tracks progress and reviews project tasks to meet productivity, quality, and internal/external goals.
• Conducts regular status meetings with clients and team members, keeping the customer’s needs and requirements continuously in view for completion.
• Assists with various administrative tasks that are necessary for daily project support including but not limited to:

o   Formats documents, spreadsheets or presentations.

o   Creates tables, charts, workflow/hierarchal structure diagrams.

o   Documents meeting minutes highlighting the significant updates and status changes.

o   Assists with logistics preparation for various meetings and company functions.

o   Copies, scans, and files documents, presentations, personnel documentation and other miscellaneous items.

o   Tracks team progress using project management techniques and software.

o   Reviews documents/data for quality assurance.

• Performs ad hoc tasks/duties as assigned.
• Exercises appropriate discretion and independent judgment relating to company policies and practices in an effective, consistent and professional manner.
• Adheres to applicable policies and procedures ensuring commitment to quality, compliance and security to protect the confidentiality, integrity, and availability of sensitive data and information. 

Supervisory Responsibilities:

• Managers, subject matter experts, investigations staff

Job Qualifications:

• Bachelor’s degree with five (5) to 10 years of relevant experience managing healthcare projects
• Active Project Management Professional (PMP) certification through the Project Management Institute
• Excellent written and oral communication skills
• Proficiency with Microsoft Office Suite 2016 or higher including Outlook, Word, Excel, Project, and PowerPoint.
• Excellent client interactive skills
• Excellent attention to details
• Highly organized
• Demonstrated ability to handle shifting priorities
• Takes initiative and results driven
• Strong and professional work ethic
• Ability to communicate effectively
• Strong oral and written communication and interpersonal skills
• Ability to multitask
• Ability to work collaboratively with team members
• Ability to follow oral and written instructions
• Analytical Skills
• Ability to perform under deadlines
• Must maintain confidentiality
• Understanding of current technology and the use of technology in a business environment

Additional Requirements:

• Must pass post hire background screening checks.
• Ability to obtain a security clearance, if required by Client/Contract.

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Job Description

We are looking for an IT Program Manager to join our growing team! As an IT Program Manager, you will lead a team of Project Managers across a variety of growth initiatives with significant scope and impact supporting several different areas of the business. In this role, you will work with cross functional teams and senior leaders to execute and deliver these growth projects that will unlock revenue and financial benefits for Brightspeed. As a single point of contact for the Growth Project teams, you will be responsible for end-to-end project management discipline, governance, and establishing predictable execution for on-time delivery.

As an IT Program Manager, your duties and responsibilities will include:

• Work with business leaders and stakeholders to create KPIs and tracking mechanisms to measure success of implemented initiatives and value to the business
• Establish and implement a Growth Project scorecard, providing clarity and transparency for Executive and senior leaders
• Develop and manage IT Growth projects from beginning to end, including project scope, timeline, resource allocation, and project execution coordinating remote work closely with field teams
• Take ownership of program and project budgets and manage overall delivery
• Provide project management direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team
• Act as an escalation point for the project team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the project
• Proactively manage change control and communicate impact in project scope, identify issues, and devise contingency plans
• Identify and manage project dependencies and critical paths while maintaining accurate project plans with real-time milestone, task, and project health data
• Coach and develop project managers and provide career growth guidance
• Conduct performance assessments and assist in building individual development plans

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree
• 10+ years’ experience in Project and Program Management
• 5+ years leading and managing people
• Project management training, SCRUM Master, PMP or Prince2 certification or equivalent
• Proficient in project management methodologies, with a strong understanding of project lifecycle, scope management, and resource allocation
• Excellent verbal and written communication skills to facilitate clear and effective communication with team members, stakeholders, and clients
• Strong leadership qualities to guide and inspire teams, foster collaboration, and drive project success
• Effective time management skills to prioritize tasks, meet deadlines, and keep projects on schedule
• Proficient in managing relationships with diverse stakeholders, including clients, team members, and executives, to ensure project alignment with organizational goals
• Strong analytical and problem-solving skills to address issues promptly and find creative solutions to overcome obstacles

BONUS POINT FOR:

• Master's Degree - Project management training, PMP or Prince2 certification or equivalent.
• Telecommunications industry experience

#LI-SS1

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Job Description

The Program Manager will be responsible for assisting the Business Systems Team with managing multiple projects associated to common goals within insightsoftware. This includes scheduling, team management, budgeting, vendor management, status reporting, and project coordination. The ideal candidate would have experience in software implementations performing project management activities.  

• Simultaneously manage multiple projects with activities, deliverables, and interdependencies involving internal and external teams
• Track project deliverables and schedules, with a strong focus on progress measurement, analysis, and reporting
• Plan and coordinate small to mid-sized projects through normal project phases such as discovery, design, development, deployment, and operations
• Help drive the transitional components from acquisition integrations by closing out any pending requirements or follow up items for smoother operations
• Passion for working on a cross-functional team collaborating with various groups to understand business objectives and to deliver on team objectives
• Manage vendor communication and follow up on vendor tasks to ensure effective project delivery
• Maintain project schedules, as applicable, to deliver projects on time
• Capture and escalate risk that surfaces on a project to help mitigate or avoid project disruptions
• Provide status reports, as appropriate to the size of engagement, to the Sr. Director of Business Systems or to a Steering Committee
• Accept ambiguity and constant change while seeking an understanding of business impacts for the project and the needed detail to deliver an effective project close
• Learn operational procedures of the Business Systems Team to ensure appropriate guidance while owning project deliverables
• Drive operational alignment and improvement initiatives for recently acquired companies
• Look for opportunities to improve operational throughpu
• Demonstrate excellent leadership skills, motivate, and direct teams of indirect resources with minimal supervision

Qualifications

Skills Required:

• Project Management Professional, PMP, is a plus
• 3+ years project management experience with demonstrated results
• Bachelor’s Degree in Business, Accounting, Finance, or related field
• Clear understanding and working knowledge of Software implementations
• Self-starter with excellent written and verbal communication, organizational, decision-making, research, analytical, problem-solving, and time management skills
• Work independently with minimal direction
• Project management, system implementation, and system integration experience is a plus
• Excellent business systems support and team contributor
• Ability quickly adapt to changing needs/environments

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Job Description

Purpose of the Role

The Program Manager acts as a primary liaison and consultant to both client and internal teams, ensuring the successful development and execution of exterior and interior programs. This role is pivotal in translating client needs into actionable plans, overseeing the project lifecycle from inception to completion, and ensuring that all deliverables meet or exceed client expectations.  Additionally, the Program Manager is responsible for providing exceptional customer service while achieving the company’s financial goals and overseeing the daily activities of the assigned team.

Key Responsibilities & Accountabilities:

Consult on the following Sales and New Program Start Up activities:  

·         Talent assignments to new programs

·         Define and assign roles and responsibilities

·         Meeting and reporting structure – defined inputs and outputs

·         Create program workflows to align to company processes that integrate client requirements

·         Execution plan development and management including delivery expectations, definition of milestones and touchpoints and KPI’s and SLA’s

·         Project plan creation, risk identification and mitigation and opportunities for efficiencies

·         Training guides are in place and appropriate

·         The client, staff and suppliers training needs

Acts as the primary point of contact for corporate client representatives.

Validates the following items are available and approved where applicable for program execution:  

·         Design Intent Drawings and/or Engineering

·         Sign Family, Brand Guidelines and Decision Tree

·         Material specifications 

·         Client approval of prototypes and first articles

·         SAP parts list with engineered drawings referenced

·         Production schedules from manufacturing partners

Leads the account’s project management team in executing customer projects and fulfilling customer orders to ensure customer satisfaction and retention. 

Communicates account information to leadership and other internal departments. 

Anticipates potential problems, working with other Principle functional areas to identify and solve potential issues in a proactive manner. 

Ensures ongoing customer communication and follow-up.

Maintains the program’s project plan and risk register including leading NPSU/Operations meetings.  

Manages the account’s financial performance (sales forecast, product margin, installation margin, accounts payable, accounts receivable, assets, warranty and freight claims).

Provides leadership to ensure achievement of the account’s targets including revenue, profitability, cash flow, and asset management. Provides input for regular financial updates and forecasts.

Provides day-to-day leadership, direction, coaching, and support for the account team.  Evaluates team member performance and developmental needs and engages in performance feedback discussions. Works to identify and address developmental needs within their team.

Leads the team in developing and achieving plans to meet customer requirements and implement improvements. Works to ensure effective and efficient account processes, systems, policies, and procedures. May participate in cross-functional process improvement teams.

Facilitate cross-functional communication between functional areas (such as Brand Activations, Sales, Engineering, Design, Manufacturing, Delivery, etc.) to relay customer needs and ensure alignment with objectives and requirements.

Formulate and execute business strategies to drive revenue growth and enhance profitability. Identify and prioritize opportunities for new and improved products and services to meet strategic objectives.

Exemplify the company’s core values and adhere to all rules, policies, and procedures set by Principle.

Supports safety goals and objectives.

Qualifications

• BS in business, engineering, or a related MBA a plus.
• A minimum of five years of related project management experience. Must have demonstrated excellent performance as an Account Manager or Project Manager and have a strong understanding of products and services, internal operations, and business
• Extraordinarily strong customer focus.  Demonstrates a profound commitment to understanding and addressing customer needs, prioritizing customer satisfaction as a central goal. Proven track record of strong customer service orientation.
• Understanding of key financial measurables and the relationship of account activities to these measurables.
• Excellent communication skills, with the ability to effectively interact with various levels of the organization, including account teams, Sales Managers, and internal departments (Manufacturing, Engineering, Finance). Proficient in one-on-one and small group settings, both verbally and in writing, including presentation development, delivery, and meeting facilitation.
• Strong leadership skills and the ability to build a team and stimulate high performance from a team.
• Strong skills in training and coaching others.
• Strong personal computer skills (Microsoft Word, Project, Excel, Outlook, PowerPoint).
• Demonstrated professional maturity and business acumen
• Displays confidence, with a high degree of personal motivation and energy.
• Ability to manage stress incumbent to a business environment that is deadline oriented.
• High energy level and hands-on orientation with a remarkably high level of detail orientation.
• Able to multitask and function effectively in a fast-paced environment, with strong time management and deadline prioritizing skills.
• Ability and willingness to travel both domestically and internationally.
• Consistent, high-quality work.
• Advanced PC skills (Windows-based) required, especially in Excel.
• Reliable and dependable relative to punctuality and attendance.

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