LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 
Overview:

Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile, and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring, and end-to-end ownership. 

Our engineering teams make some of the most significant decisions and at scale. Do you want to be part of the next stage of innovation and growth? As a Software Developer - you will be part of a Messaging Engine team and play a vital role in development and maintenance of the company core messaging platform. We are a globally distributed business unit spread across EMEA and the Americas.

In this role, you will be working across many internal teams, external partners, and large customers to deliver agent matching and routing solutions. We are a remote organization, but we value the opportunity to bring our teams together for offsite events, team collaboration, and training sessions. Therefore, we are looking for candidates who are based in Germany or Bulgaria and are willing to come into the office for these activities. If this aligns with your situation and preferences, we encourage you to apply for this role.

You will: 

• Improve and optimize existing functionality of the messaging platform.
• Implement new features using Java and Spring.
• Assist in migrating the service to cloud-native solutions.
• Use the latest technologies to solve unique problems for our customers at scale.
• Work and collaborate with great engineers with experience in varieties of fields.
• Maintain >99.999% uptime of mission-critical messaging service.
• Contribute to the team’s on-call rotation and improve rapid-response coverage.

Some of the technologies we are using:

• Java 8/11/17, Spring
• Couch base, Redis, Elasticsearch, Hadoop
• Apache Kafka
• Kubernetes, Docker, Puppet
• GCP, AWS, and On-Premises infrastructure (Hybrid)
• TeamCity, Jenkins
• Vault, Terraform, OAuth2.0 Provider, and many more

You have:

• 3+ years of backend development- MUST
• Solid understanding and knowledge of Java, concepts of multithreading, OO concepts and design patterns, etc.
• Experience with GCP - advantage.
• Experience building REST APIs, preferably with Java.
• Experience with websocket - advantage.
• Experience with mission-critical distributed microservices architecture.
• Willingness to own all stages of development process: from design and implementation to deployment and maintenance
• Ability to work quickly while maintaining strong attention to detail and accuracy
• Deal well with ambiguous/undefined problems
• Ability to effectively articulate and drive technical solutions to various challenges
• Strong communication and organizational skills
• Being a team player
• Experience with globally distributed teams in multiple time zones is a plus.

Note: You will have to be located in Bulgaria OR Germany for this position with a valid work permit.

Benefits: 

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview 

In this role as a Software Development Engineer II - Full stack or BE, you will be a highly contributing member of a core engineering team working to build the LivePerson Voice offering expertly integrating it into the existing LivePerson offering and different contact center solutions. In this role, you will be exposed to new technologies and architectures, will work with Principal engineers and architects to design and execute new solutions. You must be a team player, motivated, ambitious and eager to grow through build and successful delivery of industry-shifting products.

You Will

• Learn new technologies and architectures, including work with LivePerson’s award winning Voice AI solution, Integrations with contact center providers like Avaya, Cisco, Amazon Connect, voice based telephony, and new product development. 
• Work with Product Management and leadership to bring your engineering experience to the table and ideate new features and functionality
• Help to create reliable, scalable, high performance software solutions deployed in a public cloud environment using the latest software, automations and testing tools available.
• Work on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
• Develop Java based backend services
• If full stack, Develop UI using Vue, Angular

You Have

• 6+ years of software development experience
• 4+  Experience with programming languages: Java
• 3+ years of experience in development of Microservices, RESTful API, backend systems and successful production software systems
• Strong Object Oriented design and implementation experience, strong knowledge of web protocols, and knowledge of distributed systems architectures.
• Solid understanding of Data Structures and Algorithm Design
• Experience with one of the following: Kafka, Elasticsearch, Redis
• Experience in databases technologies like MySQL, Postgres, Firestore
• Experience with Git, Jenkins, and other Development tools
• Analytical and problem-solving skills
• Advocating and executing on automated testing strategies in all developed code and helping to ensure code quality and consistency for your team. 
• Experience working on large scale deployments and performance tuning
• Experience developing cloud software services and an understanding of design for scalability, performance and reliability
• Good to have Development experience with Unix, Docker, and Kubernetes infrastructure on GCP/GKE
• Good to have 2+ years of experience in building UI using web frameworks like Vue, Angular or other JavaScript
• Bachelor's degree in Computer Science or related field

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview 

In this role as a Software Development Engineer III - Full stack or BE, you will be a highly contributing member of a core engineering team working to build the LivePerson Voice offering expertly integrating it into the existing LivePerson offering and different contact center solutions. In this role, you will be exposed to new technologies and architectures, will work with Principal engineers and architects to design and execute new solutions. You must be a team player, motivated, ambitious and eager to grow through build and successful delivery of industry-shifting products.

You Will

• Learn new technologies and architectures, including work with LivePerson’s award winning Voice AI solution, Integrations with contact center providers like Avaya, Cisco, Amazon Connect, voice based telephony, and new product development. 
• Work with Product Management and leadership to bring your engineering experience to the table and ideate new features and functionality
• Help to create reliable, scalable, high performance software solutions deployed in a public cloud environment using the latest software, automations and testing tools available.
• Work on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
• Develop Java based backend services

You Have

• 8+ years of experience building successful large scale production software systems
• 5+ years of experience in Java programming - MUST
• 2+ years of experience integrating with third-party APIs  - MUST
• 3+ years Experience debugging/testing distributed microservice applications - MUST
• 3+ year of experience with  technologies such as Kafka, Redis and NoSql - MUST
• 3+ years of Experience building RESTful microservices  - MUST
• Experience building voice applications is a plus
• 3+ years of experience in Kubernetes (cluster, load balancer), Google Kubernetes  
• Experience in Cloud Computing Technologies like GCP, AWS is a plus

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Senior Software Engineer - Passport

US Remote
Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG

What you’ll do 

• Design, develop, test, deploy, and monitor high-performance services and APIs.
• Develop applications in Golang and Python on top of a modern cloud focused platform.
• Develop and maintain services using AWS native products such as Kinesis, DynamoDB, and S3 as well as GCP native products
• Deliver production ready code from start to finish.
• Review code to maintain quality with an eye towards performance, scale, and security.
• Work in a cross-functional environment, composed of software engineers, test engineers, research scientists, and product managers.
• Identify and evaluate new technologies for implementation.
• Contribute to improving software engineering best practices.

Who you are

• You have strong verbal and written communication skills.
• You enjoy working within a collaborative environment across multiple departments.
• You love solving hard problems and finding ways to improve the efficiency of processes.
• You have a proven track record of providing stable and secure code in production environments.
• You are able to contribute to the feature development in the platform/product with minimal supervision.
• You can deliver production ready code from start to finish with an eye towards performance, scale and security and with an understanding of how code could impact cloud scalability
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”
• You are happy in a role in which a week in the life might include context switching between application diagnostic troubleshooting using industry standard tools such as Prometheus and Grafana, triaging production issues using tools such as Google Logging and Cloud Trace, troubleshooting regression tests in different environments, designing new product solutions, improving current product features, and coding

Your skill-set

• 5-7 years of software development experience.
• Experience with designing and implementing highly scalable cloud based APIs.
• Experience with multiple programming languages such as Python and Go.
• Expertise in Data Structures, Algorithms and Concurrency.
• 2+ years of experience in DevOps practices towards deployment of SaaS services, including hands on experience with Jenkins, Github Actions, implementing and maintaining CI/CD pipelines, as well as experience with managing and maintaining applications in a multi-container environment, such as Kubernetes 
• Knowledge of different Data Storage technologies such as Redis, MySQL, etc.
• Knowledge of Docker and container orchestration frameworks such as Kubernetes.
• Experience developing and maintaining services using AWS native products such as Kinesis, DynamoDB, and S3.
• Linux Proficiency.

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’llUnderstand and know the product architecture as well as system design

• Ramp up on development process 
• Build relationships with others on the team
• Participate in the grooming and planning meetings
• Pick up a small bug fix or code implementation/testing project
• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers

Within 60 days you’ll Actively participate in the team meetings 

• Start working on a bigger project/feature
• Deliver small code changes going through the complete SDLC

Within 90 days you’ll Able to pick up any tasks coming out of the planning meetings

• Drive some of the task breakdown in grooming and planning meetings
• Deliver a major feature design or implementation
• Teach us something new

What we offer 

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• Identity protection through Norton LifeLock
• One Time home office allowance
• Remote first environment - meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Team

The Data Analytics Engineering team is responsible for developing and managing the core data platform for ratings infrastructure, architecting and implementing business-critical data solutions and pipelines, and enabling data-driven decisions within the organization and for our customers.

About the Role

As a Senior Data Engineer - you will work alongside outstanding engineers to implement new products and features focused on meeting the evolving needs of our customers, while refining requirements with product management and collaborating cross-team. All our team members actively participate in product definition, technical architecture review, iterative development, code review, and operations. Along with this, you’ll have the opportunity to interact with customers to ensure their needs are met.You will be working in a high-performance, fast-paced environment, and contribute to an inclusive work environment.

Responsibilities:

• Lead and collaborate with engineers to deliver projects from inception to successful execution
• Write well-crafted, well-tested, readable, maintainable code
• Participate in code reviews to ensure code quality and distribute knowledge
• Share engineering support, release, and on-call responsibilities for an always-on 24x7 site
• Participate in Technical Design Review sessions, and have the ability to explain the various trade-offs made in decisions
• Maintain existing APIs and data pipelines, contribute to increasing code-coverage 
• Understand requirements, build business logic and demonstrate ability to learn and quickly adopt 
• Automate and improve existing processes to sustainably maintain the current features and pipelines
• Analyze our internal systems and processes, and locate areas for improvement/automation

Requirements

• BS/MS in computer science or equivalent technical experience, and must have worked in Data engineering space for 3+ years
• Must have experience in full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations 
• Technical requirements:
• Must have 2+ years experience in building and maintaining big data pipelines using Scala with Spark, Airflow, Hive, Presto, Redis
• Must have 2+ years experience with NoSQL databases, preferably Cassandra / Scylla and Clickhouse; and SQL databases, preferably Postgres
• Must have 2+ years experience in developing batch/real-time data streams 
• Worked with CI/CD pipelines using Jenkins
• Experience with cloud environments, preferably AWS
• Worked with variety of data (structured/unstructured), data formats (flat files, XML, JSON, relational, parquet)
• Worked in Agile methodology

Benefits

We offer a competitive salary, stock options, a comprehensive benefits package, including health and dental insurance, unlimited PTO, parental leave, tuition reimbursements, and much more!

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position. #LI-DNI

About this Role

This role will be a part of our Developer Experience Team at Gusto! The Developer Experience Team is a small but growing engineering team that empowers the 200+ Product Engineers at Gusto. Gusto Product Engineers move tens of billions of our customers’ dollars every year and the Developer Experience Team helps them work efficiently, securely, and enjoyably.

The ideal Senior Software Engineer will be able to understand the needs of Gusto Product Engineers, and build the appropriate tools and services. As part of the Developer Experience team you are engaged at all phases of the Software Development Lifecycle, building tools to increase efficiency during feature development, ensuring our continuous integration and continuous deployment process is efficient and delivers fast feedback, and provide observability tools to help engineers understand the behavior of our software in production.

Here’s what you’ll do (and we’ll support you so you’re great at it):

• Ensure our services communicate with each other seamlessly, have minimal downtime, and recover quickly.
• Collaborate with the rest of the engineering team on coming up with best practices for writing, maintaining and running reliable services.
• Improve our infrastructure setup and deployment strategies.
• Impact the productivity and happiness of our entire team with the tools you build. You'll be the daily recipient of hugs and high-fives from our engineering and support teams.
• Collaborate with the tools development team to improve our deploy pipeline.
• Pager-duty rotation: Never fear! Most issues occur during work hours.
• Work with our product engineering teams to ensure high performance of our services.

You'll know you're a good fit for this role if you have:

• 10+ years of experience in a Platform, SRE, or DevOps role using a Ruby/Kubernetes/AWS stack or similar technologies
• 10+ years of experience coding in Ruby, Golang, or similar
• 5+ years of experience w/ Buildkite or similar to design and implement sophisticated Release and Deploy tooling on Kubernetes
• Experience developing best practices to build out and maintain secure infrastructure, CI systems, service oriented applications, and more
• Enjoys working and deploying technologies such as Kubernetes, AWS, Ruby, Rails, MySql, and Redis
• Loves building tools enabling engineers to move faster, while maintaining security
• Understands the importance of security and compliance when working with personal data
• Tests infrastructure changes thoroughly and likes to double and triple check everything

Learn more about the team:

• Our Engineering Culture and Values
• How We Built a Service-Driven Team
• Our Diversity Goals and Efforts

Our cash compensation amount for this role is targeted at $147,000-$206,000 in Denver & most remote locations, and $178,000-$243,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

The Messaging team consists of mission-critical services that enable messaging and conversations at scale. We are the heart of LivePerson’s offering with at least 99.999% (five-nines) SLA for internal and external stakeholders. This high standard underscores our commitment to excellence and reliability.

You will: 

As part of the Messaging team you will work on:

• High-Performance Systems: Developing and optimizing services that handle billions of messages and conversations, ensuring low latency and high throughput.
• Horizontal Scaling: Designing and implementing horizontally scaled, stateless container architectures running on Kubernetes, leveraging technologies like Redis.
• Cloud Migration: Leading the transition from on-premises infrastructure to Google Cloud Platform (GCP), aiming to reduce hardware footprint and enhance scalability.
• Agent Routing and Lifecycle Management: Managing the lifecycle of conversations, including agent and bot assignments, surveys, and reporting events.
• Reliability & Availability: Implementing best practices for reduced MTTR and achieving five SLAs by proactive monitoring, incident management, and performance tuning.
• Hands-on coding:Solving complex engineering problems at scale and producing well-documented code that is easier to understand.
• Collaboration: Working bottom-to-bottom, dealing with stakeholders, and mentoring thriving engineers.

Our team thrives on collaboration, innovation, and a shared commitment to delivering world-class messaging solutions.

You have:

• 3+ years of experience working as a Staff or Principal engineer on mission-critical, high-frequency systems, in a product-driven environment.
• 6-8+ years of experience with large-scale distributed microservices architecture.
• In-depth knowledge of the Public and Private Clouds.
• Working proficiency in English - crisp communication skills to collaborate with globally distributed teams.
• Ability to tell stories, lead by example, mentor fellow engineers, and can-do attitude.
• A bachelor’s degree (or higher) in computer science or a related discipline would be a plus.

Some of the technologies we're using:

• Java (8/11/17), JavaScript, TypeScript
• Spring, Spring Boot, and Quarkus
• GraphQL and gRPC
• Docker, Kubernetes, and Puppet
• Apache Kafka, Google Pub/sub, Redis, Hazelcast
• MySQL, Couchbase, Cassandra, Elasticsearch
• Microservices, event-driven architecture
• Hybrid cloud infrastructure (GCP and On-Premises)
• Vault, OAuth2.0 Provider, and much more

Benefits: 

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development:  Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

How will this role have an impact?

This role requires a talented engineer who is versatile and creative.  One who can not only lead and influence groups of teams, but be an integral part of a small tight team that will build out the next generation of software solutions offered by Signify Health.    

If you’re passionate about application engineering, want to help shape the direction of our next generation features and products for Signify Health’s partners in episodic care, and to make a significant impact on the health and lives of hundreds of thousands of people, then we have the perfect position for you!  

TheManager, Software Engineeringwill work with multiple SCRUM teams developing highly scalable enterprise applications and web services that are a key part of Signify Health's ecosystem. The Senior Software Engineer will design and implement software that solves complex business problems.  This person will identify risks and unnecessary complexity, and incorporate non-functional aspects into their software design. 

What will you do?

• Engineer highly scalable, distributed web services & applications
• Work on enterprise services and applications
• Be responsible for the security and privacy of all protected health information that may be accessed during everyday work activities
• Deliver high-quality code to production
• Suggest paradigms, toolsets, frameworks, or third party solutions and work to establish consistency in terms of process and approach.
• Support team members and drive: 
• Partnership with and execution of product direction across the group.
• Adoption of new technology and best practices.
• Fostering a security mindset, helping to train and implement code security best practices within the team.
• Aggregating and reviewing engineering performance and application uptime KPIs.
• Strong mentorship and coaching to junior software engineers leading software design and implementation of most projects.
• Identifying opportunities for improvement across dependent services and teams.

We are looking for someone with:

• 8+ years of experience in the engineering field as a software engineer

• Bachelor’s degree in Computer Science or a related field or equivalent work experience
• 8+ years of work experience in .NET framework, .Net Core, C#, Web API 2 and RESTful web services
• Working knowledge of front-end technologies such as Angular, NgRx, React, CSS3, HTML and Node
• Strong SQL skills.
• Exposure to caching patterns and technologies is a plus(Redis, Couchbase, etc.)
• Exposure to Document Databases is preferred
• Experience with TDD and familiarity with Unit testing frameworks is preferred
• Familiarity with messaging technologies like Kafka, Akka.Net, NServiceBus or RabbitMQ is a plus
• Experience doing Agile spikes on new ideas, and once decisions are made helping to carry out the implementation.
• Experience with multi-layer architecture, architectural patterns and Dependency Injection frameworks. Experience with Mediator pattern, Domain Driven Design and ORMs strongly desired
• Strong understanding of service oriented architecture principles and techniques, object-oriented design principles, and database design and implementation
• Experience with application containerization and container management is a plus
• Experience with Scrum/Agile development methodologies
• Experience with version control software such as GIT or TFS
• Experience with Continuous Integration Continuous Deployment (CI/CD) is a plus

The base salary hiring range for this position is $108,900 to $189,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

WHAT YOU'LL DO

We're looking for a Senior Full Stack Engineer for our Messaging Components team, which is the team responsible for building, maintaining, and evolving Canvas, our flagship product. That means supporting sending messages for clients worldwide, which utilizes billions of asynchronous jobs, tens of billions of queries on MongoDB and Redis, and infrastructure spanning cloud providers across the globe.

You’ll be a key engineering contributor and help us evolve critical components of our systems, building and optimizing for a massive scale. You will tackle significant engineering challenges in a highly collaborative and skilled team. Taking projects from concept to production, you will be working on building critical components of Braze’s high-scale infrastructure. 

WHO YOU ARE

• 5+ years of full-stack development experience
• Experienced technical leader that drives architectural decisions
• Strong understanding of design, data structures, and algorithms
• A self-starter with great communication and organizational skills who has worked in a team environment before
• Bonus:
• Professional experience building software at scale
• Professional experience with Ruby on Rails, React, TypeScript, Java, MongoDB, microservice architecture, distributed systems
• Experience with agile processes
• Passionate about user experience