About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a talented and motivatedFraud Operations Analyst who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As part of optimizing the online shopping experience, Sezzle constantly monitors users and transactions for abusive or fraudulent behavior. Our Fraud Operations team reviews suspicious activity flagged by Sezzle’s fraud detection system or escalated from Customer Support agents. Fraud Operations Analysts will block users deemed fraudulent or risky, and clear false positive flags from our automated systems and support agents. We monitor for new trends in fraudulent behavior and continuously evolve our policies and procedures to stay one step ahead. We are looking for a teammate who can work one of the shifts listed below full-time:

• Sunday - Thursday between 8:00 am - 4:30 pm (Turkish time) / 12:00 am - 8:30 am - Central Time.
• Tuesday - Saturday between 8:00 am - 4:30 pm (Turkish time) / 12:00 am - 8:30 am - Central Time.

This will be a non-exempt/hourly position.

Compensation: 

The compensation for this position is $1500 - $1800 USD/ GROSS per month. 

What You'll Do:

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
• Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
• Understand our systems and tools; investigate account patterns through data analysis.
• Research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders in a professional and efficient manner.

What We Look For:

• Bachelor's degree from an accredited institution
• Minimum 1 year of experience in investigating and resolving fraud incidents
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
• Attention to detail and ability to multitask
• Excellent problem-solving and analytical skills
• Strong business judgment and communication skills
• Ability to self-start and work with minimal supervision after training
• Able to work through holidays
• Minimum GPA of 3.5 out of 4.0

Preferred Qualifications 

• Work experience in fintech, payments, lending, banking, or financial institutions is a plus
• Degree in statistics, math, finance, economics, or related quantitative discipline; graduate degree a plus
• Experience in using database query language (e.g. SQL, etc), and data processing and analytics tools such as Python / R / SAS is a plus
• Ideal candidate will be available to start within two weeks following an offer

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

How will this role have an impact?

As a Client Operations Analyst, you will support the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis. The Client Operations Analyst is responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items.  You will ensure that deliverables are posted on time based on requirements outlined by our clients.

This role reports to the Lead, Client Operations Analyst.

Logistics:  This role is fully remote with possibility of occasional travel to Dallas.

Responsibilities:

• Provide support for 5-6 client accounts
• Partner with internal teams in support of client program objectives
• Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
• Organize and present KPIs to internal stakeholders
• Execute on client SLAs relative to reports, deliverables, and member feedback
• Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
• Client meeting documentation: data entry, meeting minutes, action items
• Oversight of client marketing materials and direct mail campaigns
• Monitor success and serve our clients through the completion of ad-hoc reporting projects
• Quality assurance for reports and deliverables; report manipulation based on client requirements
• Communicate updates and escalations with internal stakeholders in support of client programs
• Ticket submission and tracking for client requests directly related to the success of the program
• Internal tracking, documentation, and client response formulation for member grievance
• Account coverage in the absence of the Client Success Executive or Manager

We are looking for someone with:

• Bachelor’s degree preferred but not required
• 2+ years of relevant work experience
• Client-facing experience preferred but not required
• Astute in reviewing and organizing data in Excel
• Experience using Google Suite (Gmail, Sheets, Slides)
• Ability to clearly articulate via verbal and written communication
• Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
• Experience balancing multiple work commitments and prioritizing tasks appropriately
• Confidence to seek clarification when encountering unfamiliar situations
• Effectively collaborates with cross-functional teams

The base salary hiring range for this position is $46,400 to $79,300. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Amperity is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!

The Role

We are looking for a motivated Revenue Operations Analyst to support our GTM (Go-to-Market) operations across multiple teams, with a focus on sales and marketing operations. This role is ideal for someone with 3+ years of experience who is of revenue operations and is excited about developing their skills alongside a team of experienced leaders. You will report to the Sr. Director of GTM; Revenue Operations.

Interesting Problems

• Support the GTM revenue operations team by assisting in the execution of daily responsibilities across all channels.
• Oversee evaluation of inbound requests from partners.
• Maintain reports and dashboards to provide applicable insights for Sales, Marketing, and Customer Success teams.
• Help manage data integrity and accuracy within the CRM and marketing automation platforms.
• Collaborate with marketing to track campaign performance, lead generation, and funnel metrics.
• Work with other teams to improve operational efficiency and agreement across all GTM functions.
• Support daily administration of Marketo including program creation, audience segmentation, email marketing, list imports, and database hygiene.
• Support daily MarTech operations and data flow into internal systems like Salesforce.
• Ensure accuracy of important system processes including lead scoring, lead routing, privacy compliance, UTM tracking, and data syncs between sales and marketing technologies.
• Contribute to ad hoc projects related to overall revenue operations..

About You

• 3+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a related role.
• Familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms (e.g., Drift, 6Sense, Bizible, Outreach, or Marketo).
• 1+ years of Tableau experience
• Excel and report-building skills, with a desire to grow in data reporting.
• Interest in learning about broader GTM operations, including marketing ops, sales ops, customer success ops, and business process optimization.
• Willingness to present to internal and external partners.
• Bachelor’s degree or equivalent experience.

Remote Available

Amperity has offices in Seattle, WA and New York, NY or we have the opportunity to hire remotely in CA, CO, FL, GA, IL, IN, MA, MN, NJ, OH, OR, TX.

Compensation

Base Salary:  $74,000 - $100,000.Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. 

Cash Incentives:Cash incentives are also available.

Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

About the Role 

A-LIGN is a leading cybersecurity audit firm dedicated to providing top-tier services to our clients. We pride ourselves on our commitment to excellence and our innovative approach to cybersecurity. We are seeking a motivated and detail-oriented Revenue Operations Specialist to join our dynamic team. This entry-level position is ideal for individuals with 1-3 years of experience who are eager to develop their skills in revenue operations, marketing, and revenue technology. The successful candidate will play a crucial role in optimizing our revenue processes and supporting our marketing initiatives. 

Reports to:Sr. Revenue Operations Manager

Pay Classification:Full-Time

Responsibilities 

• Assist in the management and optimization of revenue operations processes.
• Collaborate with sales, marketing, and finance teams to ensure accurate revenue reporting and forecasting.
• Utilize marketing and revenue technology tools such as Pardot, RingLead, and Chili Piper to enhance operational efficiency.
• Support the implementation and maintenance of CRM systems and other revenue-related technologies.
• Analyze data to identify trends, opportunities, and areas for improvement in revenue operations.
• Prepare and present reports on revenue performance and key metrics to stakeholders.
• Assist in the development and execution of marketing campaigns and initiatives.
• Ensure data integrity and accuracy across all revenue-related systems.

Minimum Qualifications

EDUCATION

• Bachelor’s degree in business, marketing, finance, or related field

EXPERIENCE

• 1-3 years of experience in revenue operations, marketing, or a related role
• Familiarity with marketing and revenue technology tools such as Pardot, RingLead, and Chili Piper
• Must have previous experience with Salesforce
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to work independently and as part of a team
• Detail-oriented with strong organizational skills
• Experience with CRM systems and data management preferred
• Basic understanding of cybersecurity industry trends and practices preferred

SKILLS

• Excellent verbal and written English communication skills
• Ability to meet deadlines with a high degree of motivation
• Excellent communication skills
• Thrives in a fast-paced environment
• Ability to work individually as well as collaboratively

Benefits 

• 24 days Annual PTO  
• Additional Health Insurance, Vision, Dental  
• Multisport card  
• Paid Office Closure December 24 - January 1  
• Paid Holidays Schedule  
• Annual Bonus Program   
• Home Office Reimbursement  
• Certification Reimbursement 
• Flu Shot Reimbursement 
• Employee Assistance Program  

About A-LIGN

A-LIGN is the leading provider of high-quality, efficient cybersecurity compliance programs. Combining experienced auditors and audit management technology, A-LIGN provides the widest breadth and depth of services including SOC 2, ISO 27001, HITRUST, FedRAMP, and PCI. A-LIGN is the number one issuer of SOC 2 and HITRUST and a top three FedRAMP assessor. To learn more, visit a-lign.com

Come Work for A-LIGN!

Apply online today at A-LIGN Careers.
A-LIGN is an Equal Opportunity Employer! Minorities, women, disabled, and veterans encouraged to apply! 

The personal data you provide to us is processed by A-LIGN Bulgaria. Your personal data is shared with employees of A-LIGN, and the candidate data retention period is 6 months. You have the right to obtain information about the processing of your personal data. In addition, you have the right to correct, to block, and to delete your data in accordance with the local laws and regulations. For more information you can visit A-LIGN’s Privacy Policy.

About the Role:

The Security Operations team at Gusto is on the front lines of protecting Gusto and our customers from a wide range of threats—phishing attacks, insider risks, data loss, and the latest sophisticated attack techniques. Every day, our distributed team across Eastern and Pacific time zones works in sync to strengthen our monitoring and response capabilities, ensuring swift and effective threat detection and mitigation.

We’re looking for an ambitious Security Analyst with 2+ years of experience to join us in advancing our security operations and vulnerability management initiatives. In this role, you’ll split your time between driving our Vulnerability Management Program and supporting essential security operations. If you have hands-on experience in cloud environments (AWS etc), a proactive approach to incident response, and familiarity with scripting languages (Python, Bash, Ruby), and collaborate with multiple areas of the company. This is an exceptional chance to grow your expertise in a dynamic setting.

Here’s what you’ll do day-to-day:

• Security Monitoring & Incident Response: Perform real-time monitoring, respond to security incidents, and assist with post-incident analysis. This could include the following:
• Administer, tune, and enhance security tools such as SIEM, endpoint detection & response, data loss prevention, etc.
• Develop and maintain automation scripts and tools to enhance security operations efficiency and effectiveness.
• Maintain documentation on security incidents, vulnerabilities, and procedures to support continuous improvement and compliance.
• Support internal users with security concerns and questions, helping to strengthen and promote Gusto’s security culture.
• Triage and analyze vulnerability results to identify and prioritize security weaknesses, escalating as necessary for immediate response.
• Collaborate with cross-functional teams to drive the remediation of vulnerabilities.
• Regularly audit and refine vulnerability management processes, tools, and reports to maintain accuracy, and ensure compliance with security policies.

Here’s what we're looking for:

Minimum Requirements:

• 2+ years of experience in security operations or a related field. Examples of required experience may include:
• Monitoring security tools for alerts and investigating suspicious activity.
• Conducting regular vulnerability assessments, triaging risks, and tracking remediation efforts.
• Identifying, analyzing, and responding to security incidents, which includes root cause analysis and remediation.
• Gathering and applying threat intelligence to proactively address potential security threats.
• Documenting procedures and creating incident reports to improve response processes and compliance.
• Basic understanding of networking, firewalls, and security protocols.
• Operational familiarity with Linux and containers.
• Understanding of K8s manifest files and package versioning.
• A passion for continuous learning and a proactive approach to security challenges.
• Exposure to cloud environments (AWS, Azure, or Google Cloud).
• Knowledge of managing IAM permissions with Terraform.
• Understanding of the principles of least privilege.
• Scripting language proficiency.
• Familiarity with security tools such as SIEM, endpoint protection, and vulnerability scanners.
• Analyze and document findings effectively, providing clear insights into key issues.

Preferred Qualifications:

• Experience with log analysis and digital forensics.
• Experience leading an incident response investigation.
• Understand vulnerabilities and how to patch them.
• Experience with GitHub Dependabot.
• Understanding of industry standard security frameworks and benchmarking. 
• Coding experience in one or more general purpose programming languages.
• Security certifications (e.g., CISSP, CompTIA Security+, AWS Certified Cloud Practitioner) are a plus.
• Interest in the landscape of security and its impact across multiple industries and tactics, techniques, procedures of threat actors.

Our cash compensation amount for this role is targeted at $112,000-125,000 in Denver & most remote locations, and $140,000-157,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the Role:

We’re looking for a Sales Operations professional to partner with Gusto Health insurance (HI) sales leaders. As a key contributor to our sales team, you will play a critical role in developing the go-to-market capabilities for our high-growth sales team. This role provides a unique opportunity in that you will support and help shape a rapidly growing and strategically important segment of our business. Candidates should align with our company values, be highly self-motivated to drive results, and have an insatiable desire to learn to solve the business problems they face.

Here’s what you’ll do day-to-day:

• Day-to-day support of sales program: Provide day-to-day support to our Sales leadership, including ad hoc decision-making support, reporting and analysis, cross-functional collaboration, and one-off projects while navigating a nuanced channel sales motion. Process design and improvement: Identify, draft, and implement process and tool improvements that lead to business objectives: higher conversion rates, sales efficiency, better Gustie user experience, and better customer experience.
• Sales Productivity & Enablement: Develop pipeline management best practices, and metrics/analytics to enable sales productivity. Translate pain points into comprehensive business requirements and projects.
• Revenue Analytics: Partner with our other RevOps team members, Finance team, and Marketing team to develop sales metrics, operational reporting, and forecasts.
• Cross-Functional Partnerships: Partner effectively with Sales leadership, Finance & Business Operations, Marketing, and Product teams.

Here’s what we're looking for:

• 3-5+ years of strategy, ops, or analytical experience; ideally 2 years sales facing experience at a fast-paced technology company is preferred.
• Strong yet empathetic business partner; experience collaborating with and advising sales leaders.
• First principles thinker who analyzes and presents data effectively to drive insights and decision-making.
• True passion for sales: you creatively find ways to make sales teams more productive.
• Deep experience with typical sales-stack technologies and analytical tools (e.g., SFDC, Tableau, or similar).
• You are a self-starter and fast learner; no one tells you where to find the answers.
• Hyper-organized with strong attention to detail; effective stakeholder and project management is the bare minimum and is part of your secret sauce.
• Executive written and verbal communication.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. Our cash compensation amount for this role is targeted at $107,000 - $120,000 in San Francisco and New York, and $83,000 - $100,000  in Denver & most remote locations.  Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

How will this role have an impact?

A Sr. Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis. The Client Operations Analyst is responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items. They ensure that deliverables are posted on time based on requirements outlined by our clients.

Reports to: Sr. Manager, Client Operations.
Logistics: Can be hybrid in Dallas or remote with some travel required

What will you do:

• Provide support for one or more complex, high-volume, national clients.
• Develop and implement strategic programs and projects that align with the company's healthcare business objectives
• Collaborate with leadership to define program goals, scope, and success metrics
• Lead cross-functional project teams and provide direction and support throughout the project lifecycle
• Partner with internal teams in support of client program objectives 
• Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
• Organize and present KPIs to internal stakeholders
• Execute on client SLAs relative to reports, deliverables, and member feedback 
• Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
• Client meeting documentation: data entry, meeting minutes, action items
• Oversight of client marketing materials and direct mail campaigns
• Monitor success and serve our clients through the completion of ad-hoc reporting projects
• Quality assurance for reports and deliverables; report manipulation based on client requirements
• Communicate updates and escalations with internal stakeholders in support of client programs
• Ticket submission and tracking for client requests directly related to the success of the program
• Internal tracking, documentation, and client response formulation for member grievance
• Account coverage in the absence of the Client Success Executive or Manager

We are looking for someone with:

• Bachelor’s degree preferred but not required
• 2+ years of relevant work experience
• Client-facing experience preferred but not required
• Astute in reviewing and organizing data in Excel
• Experience using Google Suite (Gmail, Sheets, Slides)
• Ability to clearly articulate via verbal and written communication
• Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
• Experience balancing multiple work commitments and prioritizing tasks appropriately
• Confidence to seek clarification when encountering unfamiliar situations
• Effectively collaborates with cross-functional teams

The base salary hiring range for this position is $54,700 to $93,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Job Locations: Remote, Mexico City, MX

To the attention of candidates (Mexico City): 

This role requires full time work over the Weekends. Candidates should be comfortable working with a “Wed-Sun” or “Sat-Wed” 5-day working week schedule. Candidates MUST have right-to-work in Mexico.  Visa sponsorship is NOT provided for this position.

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

Description

Security Operations Center Analysts provide premium-level support for Cloudflare’s security products and features. Our largest and most technically sophisticated customers will contact the SOC as a Service team for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare security products from Magic Transit Infrastructure Protection, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum, Bot Management and Rate Limiting to help customers.

Security Operations Center Analysts analyze threats, make detailed and informed suggestions for mitigation and may need to implement mitigation strategies directly on behalf of the customer. The team also provides attack reporting beyond Cloudflare’s self-service reports.

Responsibilities

• Monitor and investigate the alerts to identify attacks
• Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
• Work with Engineering and Product teams to improve the products and tools
• Extensive communications with customers via chat, email, and phone 
• Review the latest alerts to determine relevancy and urgency. Create new tracking tickets for alerts that signal an incident and require review or escalation
• Configure / Manage security monitoring rules and contribute to tool improvements
• Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
• Participation in a weekend and holiday rotation required with main working hours 9 to 5 Pacific time 

Key skill sets

• Strong understanding of the OSI model, TCP, UDP, BGP, QUIC
• Advanced understanding of iptables
• Analysis of traffic for attack anomaly detection and creation of mitigation rules
• Experience in handling attack mitigation and thorough knowledge of various attacks (L3/4 and L7)
• At least 2 years of technical support experience and customer support experience is a must
• Strong communication skills with high-value customers 
• Command line / Bash shell
• Sysadmin skills (Linux/Mac/Windows) & Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, Git etc.)
• Security skills and certifications preferred: CISSP, GCIA GCIH, GCFA, GCFE, etc.

Bonus Points:

• Previous DDoS mitigation for OSI layers 3,4, & 7, filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blacklisting, whitelisting, and/or rate limiting is a plus

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a talented and motivatedFraud Operations Analystwho is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As part of optimizing the online shopping experience, Sezzle constantly monitors users and transactions for abusive or fraudulent behavior. Our Fraud Operations team reviews suspicious activity flagged by Sezzle’s fraud detection system or escalated from Customer Support agents. Fraud Operations Analysts will block users deemed fraudulent or risky, and clear false positive flags from our automated systems and support agents. We monitor for new trends in fraudulent behavior and continuously evolve our policies and procedures to stay one step ahead. We are looking for a teammate who can work one of the shifts listed below full-time: 

• Sunday - Thursday between 9:00 am - 5:30 pm - Central Time. 
• Tuesday - Saturday between 9:00 am - 5:30 pm - Central Time. 
• Monday - Friday between 2:00 pm - 10:30 pm - Central Time.

What You'll Do:

● Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review. 
● Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not. 
● Understand our systems and tools; investigate account patterns through data analysis.
● Research fraud and user behavior to contribute to machine learning models, rules and other detection systems. 
● Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools. 
● Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies. 
● Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses. 
● Handle escalations from internal and external stakeholders in a professional and efficient manner. 

What We Look For:

• Bachelor's degree from an accredited institution
• Minimum 1 year of experience in investigating and resolving fraud incidents 
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
• Attention to detail and ability to multitask
• Excellent problem-solving and analytical skills
• Strong business judgment and communication skills
• Ability to self-start and work with minimal supervision after training
• Able to work through holidays
• Minimum GPA of 4.2 out of 5.0 

Preferred Qualifications:

• Work experience in fintech, payments, lending, banking, or financial institutions is a plus 
• Degree in statistics, math, finance, economics, or related quantitative discipline; graduate degree a plus 
• Experience in using database query language (e.g. SQL, etc), and data processing and analytics tools such as Python / R / SAS is a plus 
• Ideal candidate will be available to start within two weeks following an offer

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

#Li-remote

Vidyard is the video platform that's built for business. Sales reps, marketers, and corporate communicators use Vidyard to record and share videos that grab attention and deliver their message in a personal, impactful way. It's the video tool of choice for Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is looking for a collaborative and revenue-minded operations professional that wants to become part of an amazing team. Reporting to our Senior Manager, Sales Operations, the Senior Revenue Operations Analyst will play a key role in developing the processes, infrastructure, and analysis that inform our go-to-market motion.

You have a well-rounded understanding of revenue and sales team KPIs, process design and system implications, and forecasting. You are energized by the opportunity to be a key individual in helping Vidyard close deals and continue to demonstrate value to customers. You are eager to learn new skills and technologies, enjoy analyzing data to uncover areas for improvement, and consistently seek ways to streamline processes. In this role you will be a key member of the Revenue Operations team, working closely with Sales, Customer Success, Finance and Revenue systems teams.

This is a remote role open to candidates located in Canada.

About the Team

Our growing RevOps team consists of a diverse and passionate group of individuals across sales operations, marketing operations, systems and tools. Our mission is to enable predictable and scalable revenue growth for Vidyard. We do this by partnering closely with GTM teams across Sales, Marketing, Customer Success as well as Product and Finance to develop the strategy, processes, and analytics that inform our go-to-market motion. Key functions and responsibilities we support include Planning, Forecasting, GTM process improvements, Territory Design, Deal Processing & Order Management, KPI reporting and analysis and, GTM tech stack optimization.

What You’ll Work On

• Sales Process Optimization:Evaluate and improve sales processes to increase efficiency and effectiveness. To do this, you will collaborate closely with sales teams to identify bottlenecks and implement solutions, as well as Sales Enablement and Sales Systems leads to support behavioral change management.
• Revenue Data Analysis and Governance:Analyze prospect and customer data to deliver actionable insights on revenue trends, customer behavior, and performance metrics. Conduct regular audits and month/quarter-end analyses to support business performance reporting. 
• Order management:Support our Sales team in the quote-to-close process; ensuring our pricing/discounting policies have been followed and all contract-level-data is accurate. This can require liaising with product and legal teams, as well as Sales/RevOps/Finance leadership. Where possible, identify opportunities for process improvement using our tech stack (Zuora, Salesforce).
• Revenue Planning: Assist in developing accurate revenue forecasting and financial models. Monitor performance against sales targets and forecasting through dashboards (primarily Salesforce), providing ad-hoc analysis on business performance drivers as needed.
• Performance Management: Identify, refine, and track key performance indicators (KPIs) to assess business performance, and most importantly, drive actions to ensure a continuous improvement across all teams. Aid in development of business requirements for stakeholder metrics, leveraging tools such as Google sheets, Salesforce, and BI tools.

What You’ll Bring to this Role and Your New Team

• Bachelors degree
• 3+ years of relevant experience in software SalesOps/BizOps/RevOps, or Sales Strategy
• Curious and analytical. Strong data-driven problem solving skills
• Intermediate excel skills (comfortable with advanced functions, pivots, lookups, etc.)
• Strong project management abilities and high attention to details
• Excellent communication skills to effectively collaborate with key sales leaders and other departments, such as marketing and finance, to ensure everyone is working towards the same goals
• Motivated to work in a fast-paced, dynamic growth environment
• CPQ (Configure, Price, Quote) experience a plus (ideally Zuora or Salesforce)

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change together and deeply value the unique experiences, abilities and opinions you possess. We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for! 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one
• Wellness allowance to spend on what's important to you 
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match
• Stock options
• Flexible holiday program
• Home office stipend 
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all. Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at recruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.

Platform Operations Analyst

About the Team

Payments are at the core of Gusto’s business. The Platform Operations Team is the foundation of financial trust at Gusto by safeguarding customer funds and ensuring accurate, transparent financial operations that support our customers and drive the company's growth. We achieve this by continuous process improvement, performing payment reconciliation and research exceptions in our payment system. As a Platform Operations Analyst, you will be responsible for executing and maintaining processes that help us operate at scale.

About you!

• You’re curious by nature  and also passionate about Fintech and data driven solutions!
• You’re comfortable in a scrappy, fast-paced environment and feel confident standing up brand new processes.
• You don’t shy away from complex or ambiguous problems and are enthusiastic about establishing best practices across the organization.
• You are very analytical. You can investigate variances, identify trends, and surface errors/anomalies in large data sets. 
• You are comfortable picking up new tools and deepening your Excel & SQL skills through self learning and on the job coaching.

Here’s what you’ll do day-to-day:

• Perform manual reconciliation and exceptions research to support customer queries and cross functional teams. 
• Provide fast, accurate responses to complex support inquiries from partners
• Partner with internal and external teams to validate the accuracy of Gusto's financial data
• Develop a strong understanding of all aspects of the payment transaction lifecycle; from architecture, execution, reconciliations, and error resolution
• Identify, escalate, track, and resolve payment-related issues and discrepancies
• Collaborate with cross-functional teams to ensure efficient and accurate executions
• Execute and maintain processes that help the company operate at scale.
• Ensure that the payments infrastructure is operating efficiently and money is moving as expected
• Support reporting part of payment lifecycle including payment reconciliation, exceptions research and reporting
• Work closely with the backend system to ensure accurate payment reconciliation and reporting
• Support and maintain documentation for payment processes and procedures
• Stay up-to-date with industry trends and best practices in payment platform operations
• Collaborate and support team members in a positive and inclusive work environment

Here’s what we're looking for:

• Availability to work at PST (Pacific Standard Time) time zone
• Bachelor's degree in Business, Accounting, Finance or related discipline
• 1 to 2 years financial services/banking/eCommerce experience is a plus
• Basic knowledge of accounting/payments principles, cash transaction rules, and financial processes
• Proficient knowledge of MS Office (Excel, Word, PowerPoint) and financial systems
• Ability to problem solve and prioritize issues resolution
• Strong attention to detail
• Strong written and oral communication skills
• Curious, driven, focused, and detail-oriented. Able to influence without authority. Relentless in driving to closure and building strong relationships
• Analytical thinker, ability to map connections by looking for background information or by comparing practical examples
• Thrive in a fast-paced, ambiguous environment 
• Ability to work cross-functionally
• Recommended or eager to learn SQL to perform complex queries and create dashboards and alerts
• This role requires being physically located and eligible to work in Turkiye

Your Impact

• Work with multiple partners inside People Team, e.g. Centers of Excellence team members, and HR Business Partners.
• When necessary, liaise with external partners and occasionally business leaders directly in answering questions.
• Answer various People Team inquiries and issues, offering support to all employees and levels of management in the organization.
• Provide intake around employee issues.
• Provide daily support to HRBPs for internal client needs, projects, processes, trainings, etc.
• Input and handle accurate employee data in Workday and other People systems including new hire entry, terminations, and other various data changes.
• Learn and maintain detailed operating knowledge of processes, systems, and services offered by People Team.
• Help craft and facilitate documentation needed to maintain Personnel files.
• Support compliance with regulatory requirements and audit sample selection/validation.
• Operate with integrity, respect, and high personal standards around confidentiality, continuously building personal credibility.
• Perform any other functions as required by management.

Your Qualifications

• 1+ years in HR/People Operations-related roles, ideally with global teams.
• Independent self-starter, with an appetite for learning and working across multiple projects and programs.
• Excellent written, verbal, and interpersonal communication skills.
• Outstanding organizational skills with the ability to prioritize and meet target dates, as well as multi-task in a fast-paced environment.
• Ability to establish trust and credibility with employees at all levels.
• Strong analytical and problem-solving skills.
• Experience with HR Systems (Workday, Greenhouse, etc) preferred.
• Proficiency in Microsoft Office.

Job Locations: Remote, Mexico City, MX

To the attention of candidates (Mexico City): 

This role requires full time work over the Weekends. Candidates should be comfortable working with a “Wed-Sun” or “Sat-Wed” 5-day working week schedule. Candidates MUST have right-to-work in Mexico.  Visa sponsorship is NOT provided for this position.

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

Description

Network Operations Center ("NOC") Engineers provide premium-level support for Cloudflare's largest and most technically sophisticated customers. The NOC service will specifically provide monitoring, alerting, and remediation for degradation in availability and latency across Layer 7 traffic. The NOC system will monitor HTTP requests for alert-able conditions, and our NOC team will alert customers about problems as soon as they are found. 

NOC Engineers analyze the alerts, inform the customer of any material impact, and proactively put in motion a remediation path to resolving the degraded service, whether that be by moving traffic through a new route or working with the Systems Reliability Engineering team for a quick product fix or to declare a broader incident. The team also provides reporting and analysis to the customer on a regular cadence, beyond any report that would be self-serviceable within the Cloudflare UI.

Responsibilities

• Configure and maintain custom alerting for availability and latency across Layer 7.  
• Build and maintain customer dashboards  in Grafana, which will be used to monitor for alert signals.
• Work closely with internal teams such as System Reliability Engineering, Infrastructure Engineering, and Network Engineering to alert against, and subsequently provide meaningful data on performance degradation.
• Outreach to customers for triggered alerts, providing them with meaningful information on what alerts are firing and why.
• Escalate impactful alerts to customer support and/or other internal teams.
• Join customer calls to provide granular and frequent status updates on critical issues.
• Compile historical reporting on a regular cadence to customers, including remediation steps.

Requirements

3+ years experience in a customer-facing technical support role

• Modern internet protocols like HTTPS, UDP, TCP, etc.
• Analysis of traffic for anomaly detection and creation of mitigation rules
• Knowledge of Cloudflare Products & Features
• Excellent communication skills with both an internal technical audience and a high-level customer stakeholder

Senior Professional Services Operations Responsibilities

• Be a business partner to Professional Services leadership team and executives, providing insights to help shape the strategy of the business
• Works with regional professional services leaders and finance to design, implement and manage high quality and accurate forecasting, planning and budgeting processes that are integrated with other planning processes employed within the firm.
• Partners with regional professional services leaders to identify and drive process improvements.
• Ensures data, reports, and other internal intelligence tools are provided to stakeholders.
• Works with finance, sales and the PS leadership to ensure effective use and adoption of a PS solution for time tracking, and bookings..
• Provide data-driven insights on key performance indicators (KPI) and standardized business metrics, particularly at quarter end for IC compensation measures
• Establish baseline metrics/reports to support the development of new practices and goals, as necessary
• With direction from Director, PS Ops, lead and review the end-to-end execution of annual planning process to include headcount, utilization, and goal planning
• Partner with PS management team to drive business continuity, unblocking teams when required.
• Time card, expense entry and training compliance; drive timely entry of billable time and expenses across the engagement teams
• Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.
• Collaborate with Professional Services leaders to provide reports focused on financial and resource management data to aid with revenue and budgetary goals.

Senior Professional Services Operations Requirements

• Experience in building and maintaining effective working relationships with coworkers, managers, and employees, working effectively in a global team environment with shared responsibilities.
• Experience with basic system administration and knowledge of applications including: Workday and Salesforce – Anaplan would be a huge plus.
• Exceptional quantitative and spreadsheet skills
• Excellent written and verbal communication skills
• Self-starter that knows how to operate in ambiguity and prioritize task and resources
• Excellent problem solving, project management, interpersonal and organizational skills