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13d

Technical Support Engineer, CDN/Developer Focused

CloudflareHybrid or Remote
Full TimeBachelor's degreewordpressapic++javascript

Cloudflare is hiring a Remote Technical Support Engineer, CDN/Developer Focused

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Job Locations: Remote, Mexico City, MX

To the attention of candidates (Mexico City): 

This role requires full time work over the weekends. Candidates should be comfortable working with a “Sunday-Thursday” or “Tuesday-Saurday”, 5-day working week schedule. Candidates MUST have right-to-work in Mexico. Visa sponsorship is NOT provided for this position.

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You’ll Do

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's architecture and gain a deeper understanding of Internet technologies. You will focus on providing support for our Content Delivery products: Workers, Speed, Images, Stream, CDN and others.

Examples of desirable skills, knowledge and experience

  • You have worked as part of a team in a customer-facing role and want to progress your career as a support professional
  • You have solved issues from the network to the application layer
  • You have resolved front-end dashboard and API issues
  • You have analyzed and tuned website performance issues
  • You understand Javascript or other scripting languages 
  • You have developed or maintained internet applications
  • You have experience with video encoding and streaming solutions
  • You have worked with SQLite or other database servers
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skill set

Bonus Points

  • You are fluent in Portuguese, Spanish, German, Japanese, French or Mandarin
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump) and developer tools (git/wrangler/npm)
  • You are familiar with Nginx, Apache, IIS or any other web servers
  • You are committed to gaining a deeper understanding of the following technologies: DNS /  SSL / CDN - Cache / Cloudflare Workers
  • You have experience with Cloudflare Workers  

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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14d

Graphic Designer

ErgomedBelgrade, Serbia, Remote
wordpressB2BDesignUI/UX designGraphic DesignerInDesignPhotoshophtml5

Ergomed is hiring a Remote Graphic Designer

Job Description

At Ergomed Group, we view graphic design as visual storytelling that engages, informs, and inspires. We seek a skilled Graphic Designer to transform ideas and concepts into compelling visual representations across various media, including print, digital, and social platforms. The ideal candidate will have an eye for detail and a deep understanding of design principles and current software tools, with expertise in all phases of the design process— from conceptualization to the final product. As a marketing team member, you will collaborate across departments to turn written and verbal ideas into compelling, engaging designs.

Objectives of this Role:

  • Work on various projects, including B2B marketing materials, web design, presentation decks, social media assets, and more.
  • Collaborate with stakeholders to ensure that designs meet business goals, adhere to brand guidelines, and communicate the intended message clearly and effectively.
  • Balance multiple projects simultaneously, managing timelines, budgets, and resources to meet deadlines in a fast-paced environment.
  • Analyze and optimize design processes to improve the overall creative workflow.
  • Maintain an organized database for all design assets, including photos, graphics, and videos.

Responsibilities:

  • Collaborate with teams to design materials such as web pages, presentations, various business development collaterals, internal communications, and marketing assets for digital use.
  • Interpret strategic direction and translate it into high-quality designs that align with the brand's identity and effectively communicate the intended message.
  • Create original design using Adobe Creative Suite (Illustrator, InDesign, Photoshop) and other design tools, considering elements like color, typography, layout, and imagery.
  • Oversee project materials' design and uploading process, ensuring they meet the best practices.
  • Stay current with design trends and leverage knowledge of historical and emerging markets to create relevant and impactful designs.

Qualifications

Qualifications:

  • Proven experience in graphic design, with a strong portfolio focusing on digital media and B2B marketing
  • Expertise in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.)
  • Solid understanding of UI/UX design principles and web-based technologies
  • Ability to adapt design styles and formats to suit the defined target market
  • Strong communication skills and ability to collaborate with cross-functional teams
  • A keen eye for detail and a passion for creating visually appealing and functional designs
  • English language proficiency

Preferred Qualifications:

  • 3+ years of professional graphic design experience, ideally within a creative or marketing agency environment.
  • Knowledge of motion graphics or video editing is a plus
  • Bachelor’s degree (or equivalent) in graphic design, art, or a related discipline.
  • Working knowledge of CSS3, HTML5, and JavaScript.
  • Familiarity with WordPress and content management systems (CMS).
  • Photography experience and proficiency with photo-editing software.
  • Experience designing for Biotech or Life Sciences industries: Preferred but not required.

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14d

Event Planner

Linux FoundationSan Francisco, CA, Remote
wordpressB2BDesignslackc++

Linux Foundation is hiring a Remote Event Planner

Job Description

We’re looking for a highly-organized and results-driven Event Planner to join our team, working within our Event Services group which provides event management nd operations as-a-service for open source projects and foundations hosted here at the LF. This position reports to an Event Manager and will own various logistical responsibilities while collaborating as part of a larger team, along with fully owning the successful production and delivery of some smaller events.

The ideal candidate must be an event professional with a minimum of 4 years events experience, strong strategic and tactical skills, and the ability to successfully execute events and programs, both on their own and with a team.

The position requires overnight and weekend travel to events both domestically and internationally (~30%).

Qualifications

Job Description

We’re looking for a highly-organized and results-driven Event Planner to join our team, working within our Event Services group which provides event management and operations as-a-service for open source projects and foundations hosted here at the LF. This position reports to an Event Director and will own various logistical responsibilities while collaborating as part of a larger team, along with fully owning the successful production and delivery of some smaller events.

 

The ideal candidate must be an event professional with a minimum of 4 years events experience, strong strategic and tactical skills, and the ability to successfully execute events and programs, both on their own and with a team.

 

The position requires overnight and weekend travel to events both domestically and internationally (~30%).

What You Will Work On

  • Plan, manage and successfully deliver B2B events and conferences, both wholly and as part of a larger team. This includes in-person, virtual, and hybrid events around the world.

  • Event management tasks will include: space planning, F&B, AV, staff scheduling, internet, stage design, health and safety protocols, attendee communications, attendee experiences, and branding/environmental design.

  • Work collaboratively with other team members, across the organization, with community members, and with vendors.

  • Create new, or update existing processes, documentation, timelines, and to-do lists where it relates to event responsibilities.

  • Create and proofread event materials (including copywriting) for website, signage, registration, attendee/speaker/sponsor communications.

  • Provide on-site support for events, including overseeing execution of areas of pre-planning responsibility as well as other tasks as assigned.

  • Provide customer support to attendees and other event stakeholders.

  • Work closely with internal cross-functional teams for successful execution of events and to meet event goals and objectives.

  • Act as a skilled negotiator with proven experience finding creative ways to do more with less, and a track record of staying on budget.

  • Work with external vendors on the creation and timely delivery of conference deliverables.

Who We Are Looking For

  • 4+ years of event management experience in B2B conferences, ideally in tech

  • Extremely detail-oriented with impeccable project management skills

  • Organized, and able to prioritize and juggle/meet multiple deadlines

  • Concise and effective verbal and written communication with strong attention to spelling and grammar 

  • Ability to thrive and effectively deliver in a fast-paced, ever-changing environment; comfortable with changing priorities, last-minute pivots, and willing to roll up your sleeves to ‘get the job done’

  • Helpful and humble with a hospitality-driven and service-oriented attitude

  • Ability to adapt to challenges and opportunities with a solution-oriented perspective; excellent strategic thinking and critical reasoning skills

  • Ability to manage tasks, time, and schedule with limited supervision

  • Ability to work collaboratively with clients, vendors, and team members; comfortable interacting with a wide range of community members, from C-level executives to technical programmers

  • Self-motivated — you take pride in your work and performance

  • Excellent relationship-building skills including a team-oriented, positive approach

  • Strong business/office applications proficiency (eg: MS Office, Google Apps, Slack, Zoom, and Asana) and event technologies proficiency (apps, registration, etc.) with a proven ability to pick up new software quickly

  • Proficiency with virtual event/webinar/content hosting platforms (e.g., Accel Events, Hopin, MeetingPlay, Vimeo, Zoom, YouTube, etc.) with a proven understanding of system integrations to support the complex technology landscape needed for large-scale digital events

  • A degree in events, marketing, communication, business, or related field

Skills That Are A Plus

  • Experience with open source software and communities

  • Prior experience with Cvent, Google Workplace, Asana, Adobe and Wordpress

  • Previous experience working remotely

  • Previous experience with international events

  • Proficiency in a second language

 

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14d

Marketing Coach

SalesFull TimewordpressDesignswift

Advice Media is hiring a Remote Marketing Coach

Marketing Coach - MyAdvice - Career PageSee more jobs at Advice Media

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15d

Technical Account Manager, Developer Platform

SalesBachelor's degreeAbility to travelsqlwordpressc++backend

Cloudflare is hiring a Remote Technical Account Manager, Developer Platform

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Job Location: Toronto, Ontario

About the department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. At Cloudflare, Technical Account Managers (TAMs) are part of our Global Customer Support organization and work directly with customers to ensure a consistent and high level of support. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What you'll do

The Technical Account Manager will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges. They are a dedicated technical primary point of contact for our top-tier Enterprise customers. TAM’s responsibilities are to manage and monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate issues as needed. TAMs meet regularly with their respective customer(s) and provide proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs, partnering with the Customer Success and Account Team members.

To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills.

As a TAM aligned with Cloudflare’s Developer Platform products, you’ll be working closely with customers who use these solutions as an integral part of their Cloudflare configuration, addressing their primary support needs.

  • Serve as primary technical support contact.
  • Document and maintain technical profiles for customers to ensure a globally consistent and smooth support experience.
  • Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
  • Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
  • Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. 
  • Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
  • Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
  • Ability to travel up to 25% of the time. 
  • Ability to work one weekend every quarter. 
  • Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
  • Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
  • Understand client sentiment, own internal and customer facing escalations, and provide product support.
  • Ensure support tickets are solved in a timely manner.
  • Maintain and expand working technical knowledge of Cloudflare products.
  • Single threaded owner of technical support issues, working with backend teams as needed.
  • Work with global TAM’s to ensure coverage on critical issues.
  • Ensure rapid Incident response.
  • Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

Examples of desirable skills, knowledge and experience

  • Baseline understanding of at least one programming language, preferably JavaScript.
  • Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities.
  • Familiarity with modern development tools and systems.
  • Have the business acumen of working with Fortune 500 companies and their leadership team.
  • Experience with edge computing products and technologies (serverless computing, object storage, key-value stores, SQL, etc.).
  • Basic troubleshooting skills and methodologies towards identifying and escalating to the necessary teams to drive towards a solution.
  • Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works.
  • Passionate about Cloudflare products, helping customers, and building strong relationships across organizations.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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JACOBS DOUWE EGBERTS is hiring a Remote JDE | Stage - Alternance | Assistant(e) Chef de Projet Digital / E-commerce| L’Or - Senseo – Tassimo – Jacques Vabre – Grand-mère – Maxwell House – Velours Noir

Description du poste

VOTRE MISSION :

Sous la responsabilité du digital Content Specialist, vous intégrerez le pôle digital au sein de la Direction Marketing JDE France.En tant qu'Assistant(e) Chef de projet digital, vous prenez en charge la coordination de projets diverses en collaboration avec plusieurs entités et interlocuteurs. En interne, vous travaillez en étroite collaboration avec les chefs de produit marque (Senseo, L’OR, Tassimo, Jacques Vabre, Grand-mère, Maxwell House) et les équipes e-commerce françaises et internationales. En externe, vous serez amenés à collaborer avec les partenaires ainsi que les agences créatives et publicitaires. 

Dans ce cadre, vos missions seront les suivantes :

Coordination des campagnes publicitaires 
•    Gestion du rétroplanning des campagnes Paid Media 
•    Coordination des besoins créatifs et respect des échéances
•    Brief agence média
Optimisation et mise à jour des sites e-commerce 
•    Mise à jour de pages web 
•    Traduction, relecture et rédaction de textes en français 
•    Préparation de briefs pour la création/optimisation de pages de contenu 
•    Remontée de bugs techniques aux équipes informatiques
•    Participation aux brainstormings UX/UIBrief créatif et gestion du contenu digital
•    Mise à jour et gestion des assets France sur la DAM - Digital Asset Management
•    Formation des services internes et externes à l’utilisation de la DAM 
•    Coordination de la production de visuels packshot & e-commerce dans le respect du cahier des charges et des échéances
•    Support à la création d’assets créatifs (Photoshop, Illustrator, Adobe, IA, ...)

Analyse, Veille & Support à la stratégie du contenu digital 
•    Analyse des performances content et SEO (Google Analytics, Ah-ref, ...) 
•    Reporting mensuel / trimestriel 
•    Veille concurrentielle sur les tendances digitales et collecte de bonnes pratiques 

Qualifications

LE BLEND IDEAL:

Vous recherchez un stage ou une alternance démarrant début 2025

  • Etudiant(e) en Master Marketing ou en Ecole de commerce avec une spécialisation en marketing, communication ou digital, vous avez idéalement acquis une première expérience au sein d'un service marketing ou digital (agence ou entreprise). 
  • Doté(e) d’une forte sensibilité à l’univers du digital, vous faites preuve de rigueur, d’organisation ainsi que d’enthousiasme pour être force de proposition et contribuer activement aux projets de l’équipe. 
  • Idéalement, vous faites preuve de créativité et avez une première connaissance des environnements CMS (Shopify, Wordpress) et des codes média et digitaux (bannières, vidéos, réseaux sociaux…).
  • Vous maîtrisez l’anglais : parlé et écrit.

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20d

Senior Digital Marketing Manager

ErgomedBelgrade, Serbia, Remote
wordpresssalesforce

Ergomed is hiring a Remote Senior Digital Marketing Manager

Job Description

The Senior Manager of Digital Marketing at Ergomed Group is responsible for developing, executing, and optimizing digital marketing strategies across multiple channels to drive brand awareness, lead generation, and engagement to support commercial growth. The role requires a strategic thinker who can build and lead a team that manages and executes cross-functional initiatives and leverages data to make informed decisions.  A commercial mindset is crucial to this role, so you will be well-versed in interpreting data to improve ROI for stakeholders. You are proactive and energetic in delivering digital marketing activities, and your expertise will include conversion optimization, Marketing automation platforms, (Marketing Cloud) SEO/SEM, and paid performance marketing (Search, PPC, Paid Social).

  • Digital Strategy Development: Develop and implement comprehensive digital marketing strategies aligned with business goals and market trends. Lead the implementation of these capabilities, search, conversion rate optimization, and data and analytics to support future business growth.
  • Website Management: Oversee functionality and content of our company business units' websites to ensure a seamless user experience and optimal conversion rates.
  • Salesforce Integration: Utilize Salesforce (Marketing Cloud) to drive marketing automation, customer segmentation strategies, and lead conversion.
  • Email Marketing: Develop and execute email marketing and nurturing campaigns to drive engagement and new opportunities.
  • SEO and SEM: Manage SEO initiatives to improve organic search rankings and oversee SEM campaigns to drive targeted traffic and conversions.
  • Analytics and Reporting: Monitor digital marketing performance metrics, conduct ROI analysis, and provide actionable insights to optimize campaigns and drive continuous improvement, focusing on optimization
  • Budget Management: Manage digital marketing budget effectively, allocate resources efficiently, and optimize spending to achieve maximum ROI.
  • Market Analysis: Conduct regular market research and analysis to identify emerging trends and competitive threats and use insights to support digital marketing strategies and tactics

Qualifications

  • Experience: 7+ years of progressive experience in digital marketing, focusing on website management, Salesforce CRM, email marketing, and SEO/SEM.
  • Leadership: Proven track record of driving cross-functional collaboration and delivering successful digital marketing strategies to support campaigns.
  • Technical Skills: Expertise in Salesforce CRM, CMS platforms (e.g., WordPress), marketing automation tools (e.g., Pardot), and SEO/SEM tools (e.g., Google Analytics, SEMrush).
  • Analytical Skills: Strong analytical abilities with experience in data-driven decision-making and proficiency in analyzing metrics and KPIs.
  • Communication: Excellent verbal and written communication skills, English, with the ability to effectively present ideas, influence stakeholders, and build strong relationships internally and externally.
  • Strategic Thinking: Demonstrated ability to think strategically, innovate, and execute digital marketing initiatives and campaigns to drive business growth and achieve measurable results.
  • Bachelor’s degree in marketing, Communications, Business Administration, or related field.
  • CRO Experience: Preferred but not required.

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24d

Senior Project Manager / Chef de projets

Evolving WebMontreal,Quebec,Canada, Remote Hybrid
agilejirawordpressdrupalDesignmobileslack

Evolving Web is hiring a Remote Senior Project Manager / Chef de projets

Do you want to work at a growing digital agency to foster client relationships and build client success? Do you have a track record of successfully managing web design and development projects and the teams associated with them? We are looking for a seasoned, organized, focused, and dedicated technical project manager.

Our ventures as a rapidly expanding web agency include web planning, design, and development services. In this position, you will manage the workflow of incoming content/web/requests, collaborate with partners to understand requirements and goals and ensure effective communication within our internal projects team in an agile work environment.

The ideal candidate is an organized, creative individual who can work independently and collaboratively to produce client-focused website design that exceeds expectations. Ideal candidates will have direct experience and knowledge of multiple platforms, including Drupal and WordPress.

In this role, you will be expected to:

  • Oversee all stages of the project from conception to development using agile methodologies working closely with the creative and development teams to ensure that projects stay on track and meet deadlines
  • Create project timelines and serve as a guide for internal processes and checkpoints
  • Bring together a diverse set of skills in web development, art direction, graphic design, and digital content production
  • Manage and report the project schedule, budget, and status
  • Assign issues to designers and developers, and track the status through the completion
  • Ensure our clients are pleased and project team members are engaged
  • Provide insights and suggestions to the team as the project evolves
  • Act as a client representative at Evolving Web
  • Supervise a team of developers and provide regular feedback on their performance

What kind of skill set do you need to be successful in your role within the Evolving community?

  • 5+ years of experience overseeing complex technical projects at an agency, web development firm, or digital marketing company
  • Bachelor’s degree in engineering, computer science or related field, or equivalent work experience
  • Experience working in an agile environment
  • Proven ability to understand web development projects, applications and technical concepts
  • Knowledge of Drupal, WordPress, and/or mobile development
  • Excellent spoken and written English
  • Experience using web project management tools (JIRA, Redmine, Basecamp, etc.)
  • An understanding of web usability, accessibility, and user experience best practices
  • Strong organizational, project management, and analytical skills
  • Strong team player, problem-solving and leadership skills

What kind of person usually gets along easily with us?

  • Someone who feels better products come from a collaborative work process
  • Not afraid to voice your opinion, but open to any input - we want to hear your well-considered thoughts about what we're doing
  • Organized and able to work on several projects concurrently
  • Creative and curious, you're not afraid of learning new tools or responsibilities
  • Strong team player, with problem-solving and leadership skills

Bonus for:

  • Excellent spoken and written French
  • Experience working with institutional clients

Remote applications based in North America are welcome but the applicant must be:

  • Available during Montreal working hours
  • Use tools such as Slack to stay engaged with your team and contribute to the company culture
  • Have exceptional self-management and proactive communication skills

What We Offer:

  • Impact:Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day
  • Challenge: Opportunity to take ownership of projects with a high level of creative and technical complexity
  • Learning & Growth:A collaborative environment that encourages continuous learning and mentorship
  • Culture:A company with a team from around the world that feels like a family
  • Flexible hybrid:For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week. For those residing outside of Montreal and its surrounding areas, this position is fully remote


Ready to make a difference? Join us and help shape the future of digital experiences!

------------------------------------------------------------------------

Vous souhaitez travailler au sein d'une agence numérique en plein essor afin de favoriser les relations avec les clients et d'assurer la réussite de ces derniers? Vous avez l'habitude de gérer avec succès des projets de conception et de développement de sites web et les équipes qui y sont associées? Nous recherchons un chef de projet technique expérimenté, organisé, concentré et dévoué.

En tant qu'agence web en pleine expansion, nous proposons des services de planification, de conception et de développement de sites web. Dans ce poste, vous gérerez le flux de travail des contenus/web/demandes entrants, collaborerez avec les partenaires pour comprendre les exigences et les objectifs et assurerez une communication efficace au sein de notre équipe de projets internes dans un environnement de travail agile.

Le candidat idéal est une personne organisée et créative qui peut travailler de manière indépendante et en collaboration pour produire des sites web orientés client qui dépassent les attentes. Le candidat idéal aura une expérience directe et une connaissance de plusieurs plateformes, y compris Drupal et WordPress.

Dans ce rôle, vous devrez :

  • Superviser toutes les étapes du projet, de la conception au développement, en utilisant des méthodologies agiles et en travaillant en étroite collaboration avec les équipes de création et de développement pour s'assurer que les projets restent sur la bonne voie et respectent les délais
  • Créer des calendriers de projet et servir de guide pour les processus internes et les points de contrôle
  • Réunir un ensemble diversifié de compétences en matière de développement web, de direction artistique, de conception graphique et de production de contenu numérique
  • Gérer le calendrier, le budget et l'état d'avancement du projet et en rendre compte
  • Assigner les problèmes aux concepteurs et aux développeurs, et suivre l'état d'avancement jusqu'à la fin du projet
  • S'assurer que nos clients sont satisfaits et que les membres de l'équipe de projet sont impliqués
  • Fournir des informations et des suggestions à l'équipe au fur et à mesure de l'évolution du projet
  • Agir en tant que représentant du client chez Evolving Web
  • Superviser une équipe de développeurs et fournir un retour d'information régulier sur leurs performances

Quelles sont les compétences requises pour réussir dans votre rôle au sein de la communauté Evolving Web?

  • Plus de 5 ans d'expérience dans la supervision de projets techniques complexes au sein d'une agence, d'une société de développement web ou d'une société de marketing numérique
  • Un diplôme d'ingénieur, d'informaticien ou dans un domaine connexe, ou expérience professionnelle équivalente
  • Une expérience de travail dans un environnement Agile
  • Une capacité avérée à comprendre les projets de développement web, les applications et les concepts techniques
  • Une connaissance de Drupal, WordPress et/ou du développement mobile
  • Une excellente maîtrise de l'anglais écrit et parlé
  • Une expérience de l'utilisation d'outils de gestion de projets web (JIRA, Redmine, Basecamp, etc.)
  • Une compréhension de la convivialité du web, de l'accessibilité et des meilleures pratiques en matière d'expérience utilisateur
  • De solides compétences en matière d'organisation, de gestion de projet et d'analyse
  • Un fort esprit d'équipe, des compétences en matière de résolution de problèmes et de leadership

Quel type de personne s'entend généralement bien avec nous?

  • Quelqu'un qui pense que les meilleurs produits sont issus d'un processus de travail collaboratif
  • Vous n'avez pas peur d'exprimer votre opinion, mais vous êtes ouvert à toute contribution - nous voulons entendre vos idées réfléchies sur ce que nous faisons
  • Organisé(e) et capable de travailler sur plusieurs projets en même temps
  • Créatif et curieux, vous n'avez pas peur d'apprendre de nouveaux outils ou de nouvelles responsabilités
  • Vous avez l'esprit d'équipe, vous savez résoudre les problèmes et faire preuve de leadership

Bonus pour :

  • Excellente maîtrise du français, tant à l'oral qu'à l'écrit
  • Expérience de travail avec des clients institutionnels

Les candidatures à distance basées en Amérique du Nord sont les bienvenues, mais le candidat doit:

  • Être disponible pendant les heures de travail à Montréal
  • Utiliser des outils tels que Slack pour rester engagé avec son équipe et contribuer à la culture de l'entreprise
  • Avoir des compétences exceptionnelles en matière d'autogestion et de communication proactive

Ce que nous offrons :

  • Impact :Travailler sur des projets pour des organisations prestigieuses qui ont un impact sur la vie de dizaines de milliers d'utilisateurs chaque jour
  • Défi : Possibilité de s'approprier des projets d'une grande complexité créative et technique
  • Apprentissage et croissance :Un environnement collaboratif qui encourage l'apprentissage continu et le mentorat
  • Culture : Une entreprise avec une équipe dans le monde entier
  • Hybride flexible : Pour les candidats basés à Montréal et dans les environs, ce poste suit un horaire de travail hybride, avec trois jours au bureau et deux jours de travail à distance par semaine. Pour les candidats résidant à l'extérieur de Montréal et de ses environs, ce poste est entièrement à distance.

Prêt à faire la différence ?Joignez-vous à nous et contribuez à façonner l'avenir des expériences numériques !

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24d

Director of Client Services

Evolving WebMontreal,Quebec,Canada, Remote Hybrid
wordpressdrupalDesignmobile

Evolving Web is hiring a Remote Director of Client Services

Do you want to take a leadership position at a growing digital agency and take our client relationship management practice to the next level?

Evolving Web’s Director of Client Services balances client demands with internal planning, ensuring that we deliver high-calibre web design and development services and work collaboratively with clients. You will be responsible for client retention by maintaining senior-level relationships and identifying additional opportunities with existing clients. You’ll also manage the risk associated with clients and goals for each account’s financial health, targets and objectives.

As this is a strategic role, you will be part of Evolving Web’s leadership team and collaborate closely with our co-founders to ensure alignment with our values, strategic objectives, and company roadmap. The role is based in our office in Montreal.

In this role, you will be expected to:

  • Build best-practice processes and systems to scale up the account and project management teams, enable them to better serve client needs, and increase opportunities for account growth
  • Drive excellence across the agency in our client deliverables, from strategic consultancy to creative product and execution
  • Oversee client communications and negotiations, provide senior-level client management support, and nurture client relationships
  • Manage the account management team, motivating continued excellence in deliverables and client service
  • Lead strategic conversations to establish long-term relationships with clients
  • Take ownership or strategic leadership of selected client accounts
  • Travel on an as-needed basis to grow client relationships, travel will fluctuate with activity and opportunity and at times the requirement will be greater
  • Work closely with finance on financial reporting, planning, and forecasting for individual clients, and across the entire agency
  • Review and analyze estimates, time entry, invoicing, contracts, and profitability on client accounts
  • Contribute to new business RFPs and pitches
  • Sell new service offerings with the goal of creating recurring revenue accounts and identifying new growth opportunities for the long-term

What kind of skill set do you need to be successful in your role within the Evolving community?

  • You have 8-10 years of agency experience
  • A proven track record of successfully managing client accounts in the digital space
  • You have an understanding of Evolving Web’s services and how to position them
  • You are an excellent listener and have the ability to understand client needs
  • You have good estimation and negotiation skills
  • You are motivated by managing client relationships and enjoy making presentations
  • You have experience tracking goals and results at the agency level
  • Experience hiring, managing, and developing a team that is responsible for the day-to-day execution of client accounts
  • Must thrive on building highly effective teams and possess strong people management skills
  • Should be financially disciplined and feel at home working on Excel spreadsheets and internal accounting and forecasting programs
  • You contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it
  • Experience selling to the US market
  • You have excellent communication skills

Bonus for:

  • Excellent spoken and written French
  • Technical or design expertise
  • Knowledge of Drupal, WordPress, and/or mobile development
  • Experience working with institutional clients

What We Offer:

  • Impact:Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day
  • Challenge: Opportunity to take ownership of projects with a high level of creative and technical complexity
  • Learning & Growth:A collaborative environment that encourages continuous learning and mentorship
  • Culture:A company with a team from around the world that feels like a family
  • Flexible hybrid:For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week. For those residing outside of Montreal and its surrounding areas, this position is fully remote


Ready to make a difference? Join us and help shape the future of digital experiences!

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24d

Creative Director/ Directeur créatif

Evolving WebMontreal,Quebec,Canada, Remote Hybrid
SalesfigmawordpressdrupalDesign

Evolving Web is hiring a Remote Creative Director/ Directeur créatif

Job Overview

We’re seeking a Creative Director with a passion for web design, user experience, and visual storytelling to elevate our creative projects and define Evolving Web’s brand vision. The role requires a mastery of visual design and expertise in branding, experience design and scalable design systems. 

You’ll be collaborating across departments and work directly with a team of talented designers, strategists, and developers, bringing a strong creative vision and strategic thinking. With a balance of leadership, creativity, and hands-on involvement, you’ll drive high-impact design work.


Responsibilities:

Strategic Leadership and Vision

  • Shape Creative Direction: Set and champion the creative vision for projects to ensure innovative, high-quality results.
  • Inspire Teams: Motivate and guide the design team to maintain creative excellence and deliver exceptional outputs.
  • Thought Leadership: Represent Evolving Web as a subject matter expert in visual design and brand development to help us shape the future of digital interaction and user experiences.

Client Engagement and Representation

  • Identify opportunities for our clients to better engage with their audiences and work with the sales team to expand client relationships through the value we bring by design.
  • Presentation and Pitching: present creative concepts with clarity and confidence to clients, stakeholders, and potential collaborators.
  • Industry Representation: Advocate for Evolving Web’s expertise through speaking engagements, networking events, and thought leadership initiatives.

Elevating Design Quality

  • Mentorship: Provide constructive feedback to elevate the skills of team members and align their work with our brand standards.
  • Portfolio Development: Curate and enhance our portfolio to showcase our best work and resonate with clients and industry professionals.

Brand Development

  • Positioning: Craft compelling presentations, pitch decks, and digital assets that align with and refine Evolving Web’s brand identity.
  • Web Presence: Lead efforts to enhance our website and portfolio, ensuring a strong digital presence and user experience.
  • Content Creation: Develop innovative and engaging content to share our story, capabilities, and successes.

Collaboration and Teamwork

  • Cross-Functional Collaboration: Work closely with project management, development, and sales teams to align creative efforts with broader organizational goals.
  • Judgment and Flexibility: Balance the pursuit of design excellence with practical solutions that meet project constraints.

Required Skills & Qualifications:

  • Agency Experience: 5+ years in a creative leadership role, including experience pitching concepts and managing multidisciplinary teams.
  • UX/UI Expertise: Strong proficiency in Figma and a solid understanding of design systems, branding, and user-centered design principles.
  • Web Technology Knowledge: Familiarity with web technologies, particularly Drupal and WordPress, is an asset.
  • Presentation Skills: Confident and engaging speaker, adept at tailoring presentations for diverse audiences.
  • Collaborative Leadership: Proven ability to foster collaboration and build trust across teams.
  • Bilingual: Fluent in English and French, with excellent communication skills in both languages.

What You’ll Bring

  • A track record of delivering creative solutions that balance innovation with business strategy.
  • A passion for mentorship, team development, and fostering a culture of creativity and excellence.
  • A forward-thinking perspective on the evolution of web design and its role in shaping user experiences.

What We Offer:

  • Impact: Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day
  • Challenge: Opportunity to take ownership of projects with a high level of creative and technical complexity
  • Learning & Growth: A collaborative environment that encourages continuous learning and mentorship
  • Community Leadership: Be actively involved in organizing and attending industry-leading events like EvolveDrupal, where you can present your work, lead workshops, and build your reputation as a digital design leader.
  • Culture: A company with a team from around the world that feels like a family
  • Flexible hybrid: For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week. For those residing outside of Montreal and its surrounding areas, this position is fully remote

Ready to make a difference? Join us at Evolving Web and lead the way in creating meaningful, impactful design solutions that redefine the digital experience.



Directeur créatif

Présentation du poste

Nous recherchons un directeur créatif passionné par la conception Web, l'expérience utilisateur et la narration visuelle pour élever nos projets créatifs et définir la vision de la marque Evolving Web. Le poste exige une maîtrise de la conception visuelle et une expertise en matière de stratégie de marque, de conception d'expérience et de systèmes de conception évolutifs.

Vous collaborerez avec plusieurs services et travaillerez directement avec une équipe de concepteurs, de stratèges et de développeurs talentueux, apportant une vision créative et une réflexion stratégique fortes. Grâce à un équilibre entre leadership, créativité et implication pratique, vous serez à l'origine d'un travail de conception à fort impact.


Responsabilités

Leadership stratégique et vision

  • Façonner la direction créative: définir et défendre la vision créative des projets afin de garantir des résultats innovants et de haute qualité.
  • Inspirer les équipes: motiver et guider l'équipe de conception pour maintenir l'excellence créative et fournir des résultats exceptionnels.
  • Leadership: représenter Evolving Web en tant qu'expert dans la conception visuelle et le développement de la marque pour nous aider à façonner l'avenir de l'interaction numérique et des expériences utilisateur.

Engagement et représentation des clients

  • Identifier les possibilités pour nos clients de favoriser une interaction plus efficace avec leur clientèle et collaborer avec l'équipe de vente afin de consolider les rapports avec la clientèle par le biais de la création.
  • Présentation et argumentaire: présenter des concepts créatifs avec clarté et confiance aux clients, aux parties prenantes et aux collaborateurs potentiels.
  • Représentation de l'industrie: défendre l'expertise d'Evolving Web par le biais de conférences, d'événements de réseautage et d’autres initiatives.

Élévation de la qualité de la conception

  • Mentorat: fournir des commentaires constructifs pour améliorer les compétences des membres de l'équipe et aligner leur travail sur nos normes de marque.
  • Développement de portefeuille: organiser et améliorer notre portefeuille pour présenter notre meilleur travail et trouver un écho auprès des clients et des professionnels du secteur.

Développement de la marque

  • Positionnement: créer des présentations convaincantes, des “pitch decks” et des ressources numériques qui s'alignent sur l'identité de marque d'Evolving Web.
  • Présence sur le Web: diriger les efforts visant à améliorer notre site Web et notre portefeuille, en garantissant une forte présence numérique et une expérience utilisateur.
  • Création de contenu: développer un contenu innovant et attrayant pour partager notre histoire, nos capacités et nos réussites.

Collaboration et travail d'équipe

  • Collaboration interfonctionnelle: travailler en étroite collaboration avec les équipes de gestion de projet, de développement et de vente pour aligner les efforts créatifs sur les objectifs organisationnels plus larges.
  • Jugement et flexibilité: équilibrer la recherche de l'excellence en matière de conception avec des solutions pratiques qui répondent aux contraintes du projet.

Compétences et qualifications requises :

  • Expérience en agence: 5 ans et plus dans un rôle de leadership créatif, y compris une expérience dans la présentation de concepts et la gestion d'équipes multidisciplinaires.
  • Expertise UX/UI: solide maîtrise de Figma et solide compréhension des systèmes de conception, de l'image de marque et des principes de conception centrés sur l'utilisateur.
  • Connaissances en technologie Web: la connaissance des technologies Web, en particulier Drupal et WordPress, est un atout.
  • Compétences en matière de présentation: orateur confiant et engageant, capable d'adapter des présentations à des publics divers.
  • Leadership collaboratif: capacité avérée à favoriser la collaboration et à instaurer la confiance entre les équipes.
  • Bilingue: maîtrise courante de l'anglais et du français, avec d'excellentes compétences en communication dans les deux langues.

Ce que vous apporterez

  • Une expérience dans la fourniture de solutions créatives qui équilibrent l'innovation et la stratégie commerciale.
  • Une passion pour le mentorat, le développement d'équipe et la promotion d'une culture de créativité et d'excellence.
  • Une perspective avant-gardiste sur l'évolution de la conception Web et son rôle dans le façonnement des expériences utilisateur.

Ce que nous offrons :

  • Impact: travailler sur des projets pour des organisations prestigieuses qui ont un impact sur la vie de dizaines de milliers d'utilisateurs chaque jour
  • Défi: opportunité de s'approprier des projets avec un niveau élevé de complexité créative et technique
  • Apprentissage et croissance: un environnement collaboratif qui encourage l'apprentissage continu et le mentorat
  • Leadership communautaire: participez activement à l'organisation et à la participation d’événements de pointe comme EvolveDrupal, où vous pourrez présenter votre travail, animer des ateliers et bâtir votre réputation de leader de la conception numérique.
  • Culture: une entreprise avec une équipe du monde entier qui ressemble à une famille
  • Hybride flexible: pour les candidats basés à Montréal et ses banlieues, ce poste suit un horaire de travail hybride, avec trois jours au bureau et deux jours de travail à distance chaque semaine. Pour ceux qui résident à l'extérieur de Montréal et de ses environs, ce poste est entièrement à distance

Prêt à faire la différence ? Rejoignez Evolving Web et ouvrez la voie à la création de solutions de conception significatives et percutantes qui redéfinissent l'expérience numérique.

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26d

Medical Marketing Content Writer

Full Timewordpress

WRS Health is hiring a Remote Medical Marketing Content Writer

Medical Marketing Content Writer - WRS Health - Career Page #re

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27d

Mid-Market Account Executive

PantheonUnited States (Remote)
Sales7 years of experiencewordpressdrupalDesignc++

Pantheon is hiring a Remote Mid-Market Account Executive

About Pantheon

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

The Role

Pantheon is seeking a driven, results-oriented Mid-Market Account Executive to focus on acquiring new business and driving revenue growth. This is a hunter role with a focus on net-new business, targeting mid-market accounts. As a critical member of our sales team, you’ll develop and execute a strategic sales plan to close deals, build strong client relationships, and contribute to Pantheon’s success.

Our ideal candidate has a proven track record of success in SaaS or PaaS sales, thrives in a fast-paced environment, and brings a scrappy, resourceful approach to building and managing a robust pipeline. You’ll need to be comfortable with outbound efforts, technical conversations, and selling Pantheon’s value proposition to technical personas and C-suite executives alike.

What you Need to Succeed

  • Drive net new business by generating a pipeline through outbound prospecting, partner collaboration, and strategic territory management.
  • Lead discovery calls and navigate technical sales conversations with CTOs, CIOs, CMOs, Directors, VPs, and other executive-level stakeholders, including technical and marketing buyers.
  • Deliver compelling value propositions, leveraging a methodology like Force Management’s Command of Message.
  • Effectively qualify opportunities using frameworks like MEDDIC.
  • Own and exceed your annual quota by closing deals while identifying new opportunities.
  • Manage the entire sales process from lead generation to close, maintaining a focus on speed-to-value and customer success.
  • Maintain a disciplined approach to pipeline management and forecasting to ensure consistent revenue achievement.
  • Collaborate cross-functionally with Sales Development, Sales Engineering, Professional Services, and Customer Success to ensure a seamless and effective buyer’s journey

What you Bring to the Table

  • 3-7 years of experience in technical or MarTech SaaS sales, with a strong focus on outbound efforts and net new business acquisition.
  • Comfortable selling to a developer persona
  • Experience with established sales methodologies like Force Management’s Command of the Message or Winning by Design's SPICED.
  • Familiarity with qualification frameworks like MEDDIC or SPICED
  • Proven ability to generate your pipeline through outbound calling, prospecting, and identifying top targets.
  • Demonstrated success in closing deals consistently and achieving or exceeding quota.
  • A resourceful, scrappy mindset, able to build pipeline and opportunities without heavy lead support or brand recognition.
  • Strong ability to ramp quickly and adapt to a technical sale, often starting with technical stakeholders.
  • Exceptional communication, negotiation, and relationship-building skills.
  • Polished, professional demeanor with the ability to engage effectively at all organizational levels.
  • Familiarity with open-source technology is a significant advantage
  • Willingness to travel approximately 20-30% of the time

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

  • Industry competitive compensation and equity plan
  • Flexible time off, sick days, and 13 paid holidays
  • Comprehensive medical insurance including Health, Dental and Vision
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
  • Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

The US OTE range for this position is $200,000 - $230,000 per year. Our salary ranges are determined by the role, level, and location.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.

To review the Employee and Applicant's Privacy Policy, click here.

Visa Sponsorship is not available at this time.

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27d

State and Local Account Executive

PantheonUnited States (Remote)
Saleswordpressdrupalc++

Pantheon is hiring a Remote State and Local Account Executive

About Pantheon

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

The Role

As a State and Local Account Executive at Pantheon, you will play a pivotal role in expanding our presence within the state and local government sector. This role offers the opportunity to leverage your entrepreneurial spirit to drive new business growth, build meaningful relationships with government agencies, and contribute to the success of our clients. You'll help public sector organizations unlock the full potential of Pantheon's WebOps platform, making a tangible impact in their digital transformation efforts.

What you Need to Succeed

  • A strategic and consultative approach to sales, with a focus on building long-term, mutually beneficial client relationships.
  • Exceptional negotiation skills and the ability to craft compelling proposals that align with client objectives and Pantheon's value proposition.
  • High emotional intelligence and adaptability to effectively communicate and collaborate with diverse stakeholders.
  • A proactive attitude and willingness to take initiative in exploring and developing new business opportunities.
  • Build and foster strong, partnership-oriented relationships with key stakeholders, including Google Public Sector, Carahsoft, and other strategic partners, to drive collaboration and achieve mutual goals.
  • Experience working with cross-functional teams and collaborating with internal stakeholders to ensure client success and satisfaction.
  • Strong organizational skills and attention to detail, ensuring accurate tracking and reporting of sales activities.
  • Ability to thrive in ambiguity and innovate in a startup-like environment, leveraging limited resources to achieve outsized results.

What you Bring to the Table

  • 5+ years of SaaS or PaaS sales experience; start-up or early-stage company experience preferred, with at least 3+ years of outside sales or "hunting" experience.
  • Proven track record of achieving and exceeding sales targets in the state and local government sector.
  • Experience navigating complex sales cycles and a solid understanding of government decision-making processes.
  • Strong analytical and problem-solving skills to tailor solutions addressing the unique needs of government clients.
  • Ability to adapt to evolving market trends, competitor strategies, and technological advancements in web development and hosting.

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

  • Industry competitive compensation and equity plan
  • Flexible time off, sick days, and 13 paid holidays
  • Comprehensive medical insurance including Health, Dental and Vision
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
  • Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

The US OTE range for this position is $200,000 - $230,000 per year. Our salary ranges are determined by the role, level, and location.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.

To review the Employee and Applicant's Privacy Policy, click here.

Visa Sponsorship is not available at this time.

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27d

Marketing Specialist

EAC Product Development SolutionsMinneapolis, MN, Remote
Sales2 years of experiencewordpressDesignInDesignPhotoshop

EAC Product Development Solutions is hiring a Remote Marketing Specialist

Job Description

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position. 

  • Graphic Design & Content Creation: 
    • Create visually compelling and brand-consistent digital and print materials, including advertisements, social media graphics, brochures, and trade show assets. 
    • Utilize tools like Adobe Creative Suite (Photoshop, Illustrator, InDesign) to design graphics and visuals that enhance marketing initiatives.
    • Develop and produce engaging video content to support marketing campaigns including promotional videos, tutorials, testimonials, and event highlights, ensuring alignment with brand messaging and target audience preferences.
  • Digital Marketing & Analytics:  
    • Analyze campaign performance, using tools like Google Analytics, to make data-driven recommendations and optimize ROI. 
  • Collaboration & Cross-Functional Support: 
    • Work closely with product teams, sales, and external agencies to develop marketing collateral and promotional strategies. 
  • Innovation & Continuous Improvement: 
    • Stay informed on industry trends, emerging technologies, and best practices to ensure the company remains competitive in its marketing efforts. 
    • Identify opportunities to incorporate innovative solutions, particularly in graphic design and marketing technologies. 
  • Event & Trade Show Support
    • Assist in the planning, design, and execution of trade show materials and event marketing. 
    • Attend events as needed to represent the company and gather insights for future campaigns. 
  • Campaign Execution: 
    • Assist with the execution of campaigns utilizing digital marketing skills. 
  • Other duties as assigned as company needs dictate. 

Qualifications

An equivalent combination of education, training and experience will be considered.  

  • Bachelor’s Degree in Marketing, Business, Graphic Design, or related field preferred. 

  • 2 years of experience in marketing, with a strong emphasis on graphic design. 

  • Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and familiarity with video editing software is a plus. 

  • Knowledge of digital marketing platforms, including WordPress, Act-On, CRMs, and Google Analytics. 

  • Experience in project management platforms and frameworks. 

  • Strong analytical skills with a creative mindset and the ability to think strategically. 

  • Must have excellent verbal, written, and interpersonal communication skills. 

  • Must have ability to work with time-sensitive deadlines, multi-task, and meet the project and corporate goals while working in stressful situations. 

  • Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals. 

  • Ability to perform consistently with high collaboration and output. 

 

 

 

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28d

Front-end Developer

Evolving WebToronto,Ontario,Canada, Remote
jirawordpressdrupaltailwindDesignslacksassgitlinuxangularjavascriptNode.js

Evolving Web is hiring a Remote Front-end Developer

Do you have a passion for problem-solving and enjoy working with a dynamic and creative team? Do you love learning and collaborating with a developer community and want to join a growing team of technologists who focus on open-source CMS platforms, including Drupal and WordPress? This position requires 5+ years of front-end experience and is ideal for developers with high attention to detail who are looking to expand their expertise.

We encourage you to apply if you’re planning on immigrating to Canada. We actively sponsor visa applications for qualified candidates and help them relocate to Montreal.

Key Responsibilities :

    • Collaborate with a cross-functional team of web developers, designers, and project managers
    • Use frameworks like React, Vue.js, or Angular to create dynamic front-end user interfaces
    • Use modern styling frameworks such as Tailwind
    • Develop custom themes for Drupal and WordPress websites
    • Advise on front-end best practices for innovative and interactive features
    • Implement and manage front-end libraries and frameworks
    • Create and maintain relevant documentation per project
    • Contribute to and participate in the technical community
    • Create documentation and blog posts
    • Suggest improvement to design consistency and user experience

Required Skills and Qualifications:

    • 5+ years of experience in front-end development
    • Strong experience with JavaScript frameworks and libraries like React, Vue.js, Angular
    • Experience with using styling frameworks such as Bootstrap and Tailwind
    • Experience using SASS and JavaScript
    • Experience working with CMS platforms, such as Drupal or WordPress
    • Experience working with a team using a standardized development workflow
    • A strong understanding of UX/UI best practices and web usability
    • Familiarity with standardized development workflows, and version control systems, especially git
    • Experience working with APIs
    • Experience using a project management tool (e.g. JIRA)
    • Strong communication skills in English

Nice to have skills:

    • Experience with Drupal theming and development
    • Experience using Next.js, Node.js, React Native, etc.
    • Familiarity with the Linux command line
    • Strong communication skills in French

What kind of person usually gets along easily with us?

    • Collaborative and open to feedback
    • Love sharing what you know
    • Organized and able to work on several projects concurrently
    • Creative, curious, and proactive at problem-solving
    • Not afraid of learning new tools and taking on new responsibilities

Remote applications are welcome but the applicant must be:

    • Available during Montreal working hours
    • Use tools such as Slack to stay engaged with your team and contribute to the company culture
    • Have exceptional self-management and proactive communication skills


What We Offer:

    • Impact:Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day
    • Challenge: Opportunity to take ownership of projects with a high level of creative and technical complexity
    • Learning & Growth: A collaborative environment that encourages continuous learning and mentorship
    • Culture: A company with a team from around the world that feels like a family
    • Flexible hybrid: For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week. For those residing outside of Montreal and its surrounding areas, this position is fully remote

Ready to make a difference? Join us and help shape the future of digital experiences!

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Colorado Christian University is hiring a Remote Web Content Manager

Description

About the Job
 
As part of the Communications and Creatives Services (CCS) team, the Web Content Manager serves as the content creator, writer, and project manager for University website initiatives, assisting with the creation, deployment, and maintenance of digital content using various web content management systems.  

The manager serves as a primary CCS liaison with the University’s search engine optimization (SEO) and paid advertising vendors to improve search engine rankings and improve efficiencies in lead generation for prospective students. The position leverages analytical and reporting tools, including Google Analytics, Google Search Console, and SEMRush, to identify opportunities for improvement and efficiency.  
 
As part of the Communications and Creatives Services (CCS) team, the Web Content Manager serves as the content creator, writer, and project manager for University website initiatives, assisting with the creation, deployment, and maintenance of digital content using various web content management systems.  

The manager serves as a primary CCS liaison with the University’s search engine optimization (SEO) and paid advertising vendors to improve search engine rankings and improve efficiencies in lead generation for prospective students. The position leverages analytical and reporting tools, including Google Analytics, Google Search Console, and SEMRush, to identify opportunities for improvement and efficiency. 

In overseeing 2,000+ pages on the University’s public website, the content manager works closely with internal clients to assess project goals, recommend solutions, and ensure projects are delivered on time and on brand. The role also helps manage other digital content associated with digital signs and videos.  
The individual must be an excellent writer and motivated self-starter who is comfortable collaborating as part of a team and working independently. The ideal candidate will be comfortable working in a fast-paced, deadline-oriented environment with competing demands. 
 
About CCU 

Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world-class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver. 

Colorado Christian University was founded in 1914. CCU’s motto is — grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV)  

CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth. 

Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings. 

CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillars — competence, character, and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time. 

A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education. 

CCU offers more than 200 degree program options for traditional and adult students through its two colleges — the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 9,000 students attend the University on the main campus, in regional centers throughout Colorado, and online. 
 
What is most appealing about working at CCU? 
  1. Faith-friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values? 
  2. Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word. 
  3. Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates while having a profound influence on students as they deepen their relationship with Jesus Christ. 
  4. Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities. 
  5. We’re looking for candidates who have: 
  6. Minimum of five years of web content management experience or equivalent education experience. Experience working with higher education and/or degree completion is a significant plus.

We're looking for candidates who have:

  1. Expertise in working with various web content management systems.
  2. Extremely computer literate, especially with how to write, interpret, and edit HTML scripts
  3. Strong skills in creating original content that targets a specific audience and meets company objectives.
  4. Ability to conceive fresh and appealing ideas for new content that establishes or supports the company's brand identity
  5. Expertise in using SEO best practices to write creative copy that includes effective keyword placement.
  6. Expertise in using Google Analytics to interpret and develop reports for use by management.
  7. Advanced written communication skills and an ability to read copy in English
  8. Excellent verbal communication skills with a good command of the English language
  9. Experience using Adobe Creative Suite for image editing.
  10. Exceptional skills in organization, focus on detail, and ability to meet deadlines
  11. Ability to interact professionally with employees at all levels.
  12. Ability to contribute to a positive team environment: proactively and constructively communicate suggestions and ideas; accept and give direction easily and assist other team members.
  13. Strong work ethic with a commitment to service, quality, and excellence.
  14. Proficiency with Microsoft Office products, including Word, Outlook, Excel, and PowerPoint

Key Job Duties:

Contribute to CCU’s mission: CCU provides Christ-centered higher education to transform students to impact the world with grace and truth. The Digital Project Manager contributes to this mission by managing projects that support the University’s brand and growth objectives.

Content Management 
  1. Create compelling web content that encourages action/conversion by key audiences, including prospective students, donors, and other visitors.
  2. Develop and maintain HTML web content for the University’s 2,000+ page public website using Hannon Hill’s Cascade CMS.
  3. Develop and implement content on other University websites using WordPress and other content management systems.
  4. Recommend and implement SEO initiatives to improve search rankings for key web pages.
  5. Conduct interviews of CCU faculty, staff, students, alumni, and donors to develop copy for various web and digital projects.
  6. Create and manage event ticketing, registration, and related web forms for departments throughout the University.
  7. Oversee and manage video hosting platforms and video captioning projects.
  8. Manage digital signage production calendar and deployment and help coordinate content creation.
  9. Establish and conduct periodic reviews of web content and accessibility to ensure quality control.
  10. Identify and edit photos and optimize them for use on the website and other digital media.
  11. Create and maintain a content management calendar for the creation and delivery of web and digital content.
  12. Collaborate with other web/digital team members on ways to improve user experience (UX) on the website, using heat mapping tools, Google Analytics, and conversion metrics.
  13. Stay abreast of industry best practices for content creation, SEO, and UX.
Project Management 
  • Manage and prioritize a minimum of 300-400 web content projects annually.
  • Collaborate with web team leadership to implement the content strategy for CCU’s public website to meet University goals.
  • Work with internal clients to establish project goals, recommend solutions, and develop and implement website content.
  • Manage several web and digital projects with different timeframes and deliverables; negotiate with multiple stakeholders and schedule projects considering resource allocation needs, program priorities, and other constraints.
3rd Party Vendor Relationships
  1. Serve as the primary CCS liaison with the University’s SEO vendor to improve search engine rankings through ongoing improvements to web content.
  2. Serve as the primary CCS liaison with the University’s paid advertising vendor to develop and improve the effectiveness of PPC landing pages.
  3. Serve as the primary CCS liaison with the University’s event ticketing system vendor.
Work Environment
While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends. 
 
What we offer our employees: 
We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. 
 
Colorado Christian University’s pay philosophy is based on internal and external data for pay equity; along with budgetary considerations for effective stewardship. Pay will be assigned based on relevant experience at a range of $50,000-$55,000 annually. We reserve the right to pay an equitable rate that we believe is within our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage range posted is not a guarantee of a specific wage range for a job offer. CCU reserves the right to make pay decisions based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status. 
 
Application Deadline    
Applications will be accepted until position is filled. 
 

Spiritual Requirements

  1. Committed follower of Jesus Christ, who believes there is no salvation apart from faith in his atonement on the cross, by grace alone becoming "born again" thus beginning a personal relationship with Christ, the Son of God.
  2. Able to effectively communicate personal faith and apply biblical principles and convictions in the workplace. Must have a strong sense of calling to the ministry of Colorado Christian University.
  3. Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church. Knowledgeable about the Word of God and passionate about Christian education.
  4. Must be a traditional evangelical Christian whose lifestyle is in consonance with sound Christian principles, is compatible with CCU’s Statement of Faith, and is in agreement with the Strategic Priorities promulgated by the University.
Review of applications will continue until the position is filled. Colorado Christian University does not discriminate on the basis of race, color, national origin, ethnicity, ancestry, sex, age, physical or mental disability, military or veteran status. CCU is committed to an environment free from discrimination and harassment and calls on every member of the university community to be vigilant in deterring and reporting all violations. CCU does reserve the right to exercise preference on the basis of religion in all of its employment practices. All employees who work at CCU must demonstrate a spiritual testimony consistent with our evangelical mission and follow our lifestyle expectations.

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+30d

Partner Marketing Manager (Remote within Europe)

Human EdgeLondon, United Kingdom, Remote
Sales10 years of experiencewordpressB2BDesign

Human Edge is hiring a Remote Partner Marketing Manager (Remote within Europe)

Job Description

WHAT WILL YOU BE ACCOUNTABLE FOR?

Our Partner Marketing Manager will be responsible for strategy implementation, positioning, messaging, and branding of our products and services to attract new leads and strengthen Human Edge´s brand awareness.

  • Design and implement account-based marketing campaigns to drive lead generation and advance our web presence (including SEO, SEM, social media, and email marketing)
  • Work closely with cross-functional teams, such as Consultants, graphic designers, and content development teams to ensure seamless execution of marketing initiatives.
  • Monitor and analyze campaign performance using marketing analytics tools and prepare regular reports to assess the effectiveness of marketing efforts.
  • Manage marketing projects from concept to completion, ensuring all tasks are completed on time and within scope.
  • Oversee the creation and organization of marketing content, including blog posts, social media updates, and email campaigns.

Qualifications

WHAT ARE WE LOOKING FOR? 

  • 8-10 years of experience in Marketing with at least three years of hands-on experience with the online launch of B2B products and services.
  • Relevant experience in the Human Capital industry (nice to have).
  • English C2 or equivalent 
  • University degree (Bachelor), ideally in Marketing.
  • CRM experience to enable digital marketing and sales.
  • Analytic skills: effective at articulating data and insights for sales conversion.
  • Deep understanding of business models and marketplace trends.
  • Digital marketing skills, product launch, and campaign management.
  • Ability to address business problems with solutions that create new insights and drive better people decisions for our clients.
  • WordPress, LearnDash, WooCommerce, Hubspot, and other emerging tools are a big plus!
  • Traits: Assertiveness, Persistence, Intellectance, Growth Mindset, and a drive for Excellence!

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+30d

Technical Support Engineer Intern (Summer 2025)

wordpressgitc++linuxpythonjavascript

Cloudflare is hiring a Remote Technical Support Engineer Intern (Summer 2025)

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Location(s) Available: Austin, TX, US

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You’ll do

Do you love solving complex technical problems and interacting with people? As a Technical Support Engineer Intern at Cloudflare, you’ll work directly with customers and cross-functional teams to tackle a variety of technical challenges. You’ll gain hands-on experience with our products, learn the inner workings of Cloudflare’s offerings, and deepen your understanding of internet technologies. This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company. Join us to enhance your skill set while making a real impact!

Responsibilities 

  • Fulfill support requests by communicating with Cloudflare customers via chat, email, phone

  • Collaborate with senior engineers to analyze and troubleshoot customer issues

  • Track support requests using our ticketing system

  • Participate in team meetings to discuss and share feedback

  • Help create and update technical documentation and run books 

  • Provide feedback on our product and potential improvements based on customer interactions

  • Support the team in testing new releases and reporting bugs

  • Perform other duties/projects as assigned 

Skills and Requirements

  • Self-driven and capable of learning new technologies/systems/features with some guidance

  • Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7

  • Experience using Linux 

  • Experience in command line and tools, including curl, dig, traceroute, openssl and git

  • Experience writing scripts in Bash, Python, JavaScript, or other scripting languages

  • Awareness of what DNS, SSL/TLS and HTTP is and how these function

  • Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS

  • Currently pursuing an undergraduate degree in a Computer Sciences or related field 

  • Must be able to work 40 hours a week 

  • Must be able to commit to a 12 week program

Bonus Points

  • Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels

  • You are familiar with Cloudflare and have a site actively using our platform

Super Bonus Points

  • You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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Cloudflare is hiring a Remote Senior Director of Customer Support, EMEA

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations:  Lisbon, Portugal;  London, UK

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers highly technical questions via phone, email, and chat. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What You’ll do

The Cloudflare Senior Director of Customer Support, EMEA is responsible for delivering a world-class support experience to our customers. This role will report to the VP of Customer Support and work closely with all members of Cloudflare's Support team. As an experienced support leader, you will set strategy, establish priorities, hire and mentor a group of top technical talent, and implement unparalleled support systems and processes to develop a world-class global support team.

We are looking for an enthusiastic and hands-on customer support and service executive who can rapidly learn the Cloudflare value proposition and work with customers of all sizes to make them successful on our service. In this role you will be the senior executive representing Customer Support in EMEA, both externally with customers and internally between various functions such as sales, solutions engineering, customer success, product and engineering.

You will oversee the fast-growing EMEA support team (mostly based in Lisbon & London) providing strong leadership and a strategic vision to Support Managers and Technical Support Engineers. With you in place, we are able to provide 24x7 Follow-the-Sun Support by coordinating with counterparts in the AMER and APJC regions. You will recruit and train in the use of industry best practices, established methodologies and documented procedures, all to develop a superior team. As the regional leader, you will continually review operational performance to determine opportunities for improvement.

Responsibilities will include:

  • Able to develop and articulate a strategic vision for providing the world’s best customer support within the region, taking into account geography, languages, and country-specific technical challenges.  
  • Understands the operational aspects of running a lage, complex, fast-moving support team. This includes the entire lifecycle of a support issue, the various channels of engagement, understanding how issues are triaged based on impact and radius, being able to meet response SLAs, finding the shortest path to issue resolution, escalation handling when needed, and ultimately driving successful outcomes which result in high customer satisfaction.
  • Defining, tracking and reporting on key performance indicators to determine support effectiveness and efficiency. Create and present key support metrics to share with the company and executive team, and highlight any points of concern or areas of improvement.
  • Collaborate with the Product and Engineering teams to resolve complex technical issues, document product bugs and influence our product roadmap.
  • Act as a liaison between Engineering, Customer Support and Sales on technical issues affecting our customers.

Examples of desirable skills, knowledge and experience

  • 10-15 years experience managing and growing a technical support team
  • Extensive experience managing a global support team
  • Experience managing steady team growth, hiring, and training
  • Experience with workforce management and scheduling software and process
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving technical and business problems.
  • Communicates with internal and external customers and all levels of management.
  • Effectively communicates technical information to non-technical audiences.
  • Delivers informative, well-organized presentations.
  • Continually seeks opportunities to increase customer satisfaction and deepen customer relationships.
  • Manages customer expectations and escalations effectively.
  • Experience in fostering broad usage of support forums and knowledge repositories.
  • Excellent communication skills, including issue tracking, triaging and crisis management.
  • B.S. in Computer Science or equivalent preferred

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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+30d

Escalation Engineer

SalesBachelor's degreesqlwordpressgitc++linuxpythonjavascriptPHP

Cloudflare is hiring a Remote Escalation Engineer

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Job Location: Austin, TX | Atlanta, GA | Denver, CO | New York, NY | San Francisco, CA | Seattle, WA | Washington DC

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical inquiries via email, chat, phone, and social media. From Enterprise corporations with petabytes of web traffic to Wordpress bloggers using our platform for free, we are here to help. Being the eyes and ears of Cloudflare, we act as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What you'll do 

The Cloudflare Escalation Engineer will perform deep, technical troubleshooting for complex, escalated issues. This role owns the customer escalation process and works with various Product and Engineering teams to identify product bugs, network problems, and platform issues. Escalation Engineers foster a close relationship with SRE, Network, Engineering and Product teams. They act as an escalation point, isolate/replicate problems, and gather technical information/expectation.

Responsibilities

  • Provide coverage (shift rotation including possibility of weekends and Pacific Time hours) for technical troubleshooting of escalated issues 
  • Triage Customer Escalation issues to find the quickest most efficient path of resolution
  • Work cross-functionally with various teams across the company from engineering to sales

Requirements

  • 2-3 years of technical troubleshooting experience, preferably in technical support or system reliability engineering
  • Excellent verbal and written communication skills, ability to disseminate clear and appropriate  information to both business and technical audiences
  • Able to manage multiple priorities, commitments, and projects

Core competencies (“Desired skills, knowledge and experience”)

  • Extensive technical support experience
  • Expertise in troubleshooting application protocols (L7 - DNS, HTTP, etc)
  • Expertise in troubleshooting network infrastructure (L3/L4)
  • Expert with Linux command line tools  (curl, dig, git, traceroute, mtr)
  • Expert at analyzing data using tools like grafana, kibana, and SQL
  • Able to clarify complex technical issues and coordinate efforts to resolve
  • Able to identify and share/suggest process improvements 
  • Demonstrated leadership, prior mentoring experience
  • Self-motivated, self-directed, strong relationship building, can positively influence the actions of others, team player
  • Comfortable handling inbound and outbound customer calls

Bonus Points

  • Experience with regular expressions
  • Knowledge of web programming (HTML, Javascript, PHP) and scripting (bash, Python)
  • Experience managing/configuring non-HTTP applications (email, DNS, FTP, SSH, etc.)

Compensation

Compensation may be adjusted depending on work location.

  • For Colorado-based hires: Estimated annual salary of $91,000 - $111,000
  • For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $105,000 - $129,000
  • For Bay Area-based hires: Estimated annual salary of $111,000 - $135,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan

Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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