Job Description

As an Insights Storyteller on our Professional Services team, you will analyze interactions between our clients and their customers, translating qualitative and quantitative data into compelling, actionable narratives. Partnering closely with Strategic Relationship Executives and Customer Success Managers, you will create and present insights that inspire client decision-making and deliver measurable results.

What You’ll Do:

• Evaluate client-customer interactions to uncover meaningful findings.

• Analyze qualitative and quantitative data to identify actionable, relevant insights.

• Develop captivating storylines that bring data to life and capture client attention.

• Design and build impactful PowerPoint presentations that visually support data-backed storytelling.

• Present engaging, insight-rich stories to clients in primarily virtual settings.

• Facilitate client discussions around key findings, fostering understanding and action.

• Collaborate cross-functionally to ensure high-quality deliverables aligned with client goals.

• Continuously refine Authenticx’s approach to data-driven storytelling.

• Maintain a deep understanding of the Authenticx platform, features, and use cases.

• Build and nurture positive client relationships, always focusing on their needs and desired outcomes.

Qualifications

What You’ll Bring:

• Bachelor’s degree in Business, Marketing, Writing, or related fields (preferred).

• 3-5 years’ experience in a B2B customer-facing role, with proven presentation and facilitation skills.

• Experience analyzing qualitative and quantitative data to extract actionable insights.

• Superior public speaking, group facilitation, and 1:1 communication skills.

• Proficiency in designing compelling PowerPoint presentations to support storytelling.

• Strong executive presence and comfort engaging with senior-level stakeholders.

• SaaS, Healthcare, or B2B professional services experience preferred.

• Familiarity with the healthcare industry is a plus.

• Exceptional organization, attention to detail, and ability to prioritize in a fast-paced environment.

• Proficiency with MS Office, especially Excel and PowerPoint.

• Understanding of web applications and a willingness to learn new technologies.

• A collaborative mindset and ability to thrive in a remote team environment.

• Ability to work under tight deadlines while delivering high-quality results.

Who You Are:

• Studious: You enjoy diving deep into data, discovering patterns, and uncovering hidden stories.

• Engaging: Your positive energy and confidence inspire trust in clients and colleagues.

• Disciplined: You work independently, stay organized, and deliver results with minimal supervision.

• Outstanding Presenter: Your communication skills are top-notch, whether presenting to a large group or connecting 1:1.

• Communicative: You collaborate well with others and communicate your needs, ideas, and contributions effectively.

• Responsive: You approach client needs with urgency, sound judgment, and care

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Job Description

We are seeking a highly skilled and client-focused Solutions Architect to join our team. This role is pivotal in ensuring clients receive maximum value from the Authenticx platform by designing and implementing technical solutions tailored to their needs. The Solutions Architect will bridge the gap between technical capabilities and client objectives, ensuring seamless platform adoption, integration, and optimization. 

Client Engagement & Requirements Analysis 

• Collaborate with clients to understand business objectives, workflows, and technical requirements. 

• Identify key metrics for success and translate business goals into technical solutions using the Authenticx platform. 

• Conduct discovery sessions to assess client systems, data sources, and integration needs. 

Solution Design & Implementation 

• Design, implement, support, and optimize tailored configurations of the Authenticx platform to address client-specific needs, such as metadata configuration for integrations, API connections, AI model applications, and reporting capabilities. 

• Lead the setup and optimization of workflows, including automation of escalations and email notifications based on evaluation results. 

• Facilitate API and SFTP integrations between client systems and the Authenticx platform to enable seamless data transfer and processing. 

Platform Utilization & Optimization 

• Consult our Client Success organization on best practices, opportunities to improve overall program performance from a technical perspective, optimization of rule-based classifiers, and more 

• Guide clients and our Client Success Team as a platform SME for driving program automation, including with SmartPredict™ for AI agent evaluations, to scale efficiency and refine operations. 

Technical Support & Troubleshooting 

• Serve as the technical lead for client inquiries and provide troubleshooting support during implementation phases. 

• Monitor and refine system configurations based on client feedback and data analysis results. 

• Liaise with internal product, help desk, and engineering teams to address technical challenges and suggest platform improvements. 

Continuous Improvement & Client Success 

• Regularly analyze client data to identify new opportunities for leveraging the platform's features and improving outcomes. 

• Conduct periodic reviews to ensure the platform is meeting client KPIs and evolving business needs. 

• Develop and maintain documentation for implemented solutions and best practices. 

Qualifications

Required Skills & Experience 

• 5+ years of experience in solution architecture, SaaS implementation, or technical consulting. 

• Strong expertise in data integration (API, SFTP) and workflow automation tools. 

• Hands-on experience with AI-driven tools, conversational data analysis, or customer experience platforms. 

Preferred Skills 

• Familiarity with healthcare compliance (e.g., HIPAA) and conversational AI models. 

• Proficiency in analyzing and implementing reporting tools, such as Signals Dashboards and custom data visualizations. 

• Strong problem-solving skills with the ability to translate technical capabilities into business outcomes. 

Education 

• Bachelor's degree in computer science, Information Systems, or related field. 

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Job Description

Position Summary 

As an Enterprise Customer Success Manager (ECSM), you will oversee a smaller portfolio of 2-3 clients with a combined annual contract value of $4-5 million. You will be deeply embedded in these accounts, functioning as a trusted advisor and strategic partner, ensuring that clients are deriving maximum value from our platform and expanding its use across their organization. 

You will be responsible for driving adoption, satisfaction, and renewals at the highest levels. 

Key Responsibilities 

• Platform Adoption & Optimization: Ensure that the platform is fully integrated into the client's business processes, identifying areas where additional features or capabilities can drive further value. 
• Business Alignment & Expansion: Regularly engage with clients to understand their evolving business needs and align them with the platform's roadmap and functionality. Work closely with Sales on expansion opportunities. 
• High-Touch Client Communication: Lead quarterly business reviews (QBRs) with C-suite stakeholders, providing updates on platform usage, ROI, and strategic recommendations. Be proactive in addressing any concerns or challenges before they arise. 
• Problem Solving & Escalation Management: Triage and manage escalations with urgency and professionalism. Collaborate across internal teams to resolve complex issues and ensure positive outcomes. 
• Product Expertise & Education: Serve as a subject matter expert on the platform, guiding clients through new features, training opportunities, and use cases specific to their industry and goals. 
• Reporting & Insight Delivery: Deliver in-depth analysis and reporting on platform usage, performance metrics, and value realization, with actionable insights and recommendations.

Qualifications

Experience and Skills: 

• 5+ years of experience in Customer Success or Account Management in an Enterprise B2B SaaS setting, managing large, complex accounts with annual contract values of $1M+. 
• Experience working with executive-level stakeholders (CIO, CTO, VP) and navigating complex organizational structures. 
• Deep knowledge of the healthcare industry, with an understanding of compliance requirements (HIPAA, FDA) and industry- specific challenges. 
• Strong presentation and communication skills, with experience leading QBRs and executive-level meetings. 
• Ability to manage multiple high-value relationships, with a focus on both strategic vision and operational execution. 
• Proven ability to drive customer satisfaction, retention, and account growth. 

Performance Metrics: 

• Net revenue retention (NRR) and gross retention (GRR) rates 
• Platform usage/adoption levels across your portfolio 
• Identification & qualification of upsell and cross-sell opportunities 
• Platform adoption and integration levels 
• Client ROI and business impact from platform usage 

Minimum Qualifications

• Bachelor’s degree in Business, Healthcare, Informatics, or other relevant fields.
• At least 2 – 5 years of experience in a B2B client-facing role (Account Manager, Customer Success Manager, etc.)
• Strong interpersonal skills across all levels of an organization.
• Proven experience serving as an effective team leader on cross-functional projects.
• Well-organized with the ability to strategically prioritize work when there is too much to do and too little time.
• Proficiency with MS Office, especially Excel skills in data manipulation and analysis.
• Experience with web applications and comfort with new technologies in a very fast paced organization.

Desired Qualifications

• 2 – 5 years of SaaS experience.
• 2 – 5 years of healthcare experience: pharmaceutical, provider (large hospital systems), or health insurance/payer.
• Strong data synthesis experience involving the interpretation and analysis of qualitative and quantitative data.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

• Working in a hybrid setting, which includes working from home, in-office, and/or remotely while traveling 
• Participating in overnight travel, which will include travelling by plane or interstate roadways, staying in hotels, utilizing public transportation, and/or attending events taking place in hotels, conference centers, or other event spaces 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee: 

• Is regularly required to sit and use hands to type and operate a computer and phone 
• Is frequently required to talk and hear 
• Is occasionally required to stand and walk 
• Must occasionally lift and/or move up to 25 pounds 
• Is frequently required to use close vision 
• Is occasionally required to reach with hands and arms, stoop, kneel, or crouch 

Other 

• Effective interpersonal and relationship-building skills 
• Highly organized, with attention-to-details and accuracy 

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Job Description

As a Sales Development Representative, you will be responsible for the following:

• Calling on enterprise healthcare companies (hospital networks, insurance companies, pharmaceutical companies, etc.) to set sales meetings for Account Executives
• Meeting monthly sales targets for meetings set and revenue generation
• Providing accurate weekly, monthly, and quarterly sales forecasts
• Leveraging sales tools (CRM and other areas of tech stack)
• Calling and emailing marketing-generated leads
• Sourcing and creating new sales opportunities
• Conducting research for personalized outreach
• Collaborating with leadership (C-Suite, Product, Sales, etc.) about the value of Authenticx's products and services

Qualifications

Who is our ideal Sales Development Representative?

You have experience working in a sales role that prioritizes outbound sales strategy. You can quickly learn a product offering and share that product knowledge with outside prospects. You are comfortable making sales cold calls to potential clients and demonstrating how Authenticx’s unique product offering can benefit the client’s organization. You can autonomously handle lead generation and setting up new meetings. You are an accountable self-starter that enjoys working in a fast-paced, energetic and collaborative environment.

Qualifications

• Bachelor’s degree in Business or other relevant fields is preferred
• 1-2 years of business-to-business (B2B) sales experience
• Experience selling software-as-a-service (SaaS) solutions -OR- selling product/services to enterprise healthcare companies is strongly preferred
• Experience with prospecting, cold calling, customer outreach via phone and email, utilizing CRMs (preferably HubSpot), etc.
• Competitive spirit with a drive to succeed in a quota/metric-driven sales environment
• Confident making sales calls and communicating effectively with prospects via phone
• Exceptionally strong written and verbal communication
• Strong organizational skills and attention to detail
• Documented track record of success against sales KPIs and quotas or other performance metrics
• Ability to give and receive feedback in a fast-paced environment
• Excellent problem-solving skills
• Working knowledge of Microsoft Office Suite
• Experience documenting results and knowledge in Customer Relationship Management (CRM) software

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Job Description

We are seeking professionals to fill openings such as Program Managers and Senior Program Managers. The specific responsibilities vary on position level, but the mandatory responsibilities of a Program Manager on our Professional Services team are as follows:

• Serve as the strategic customer success manager for assigned healthcare clients - especially pharmaceutical, provider (large hospital systems), and insurance/payer companies.
• Proactively consult with clients to evaluate qualitative and quantitative data (the interactions between our clients and their customers/patients) utilizing the Authenticx platform to make informed decisions that drive significant and measurable business improvement.
• Run our proven customer methodology, through meetings and presentations, and manage the multiple levels of stakeholder relationships to ensure our clients drive meaningful and impactful outcomes utilizing our proprietary AI.
• Own the customer experience and collaborate across other Authenticx teams to achieve client objectives.
• Proactively manage the health of your clients, and actively mitigate risks and remove obstacles to pave the way to success and renewal.
• Hold your customers accountable for their success, and ensure they see measurable value from their investment in Authenticx.
• Work with the Revenue Team to identify opportunities for upsells and expansion, and collaborate across Revenue, Product Innovation, and Product Management to best support clients.

Qualifications

Skills and Knowledge
Our ideal Program Manager will possess the following skills and attributes:

• Solid understanding of enterprise KPIs and macro measures of business success.
• Familiar with strategic planning and budget management and able to converse at an executive level with customers about business impact and measurable outcomes.
• Ability to establish stakeholder relationships at all levels of an organization, from users up through departmental leadership to the executive level.
• Adept at making confident, credible business cases and securing commitment across stakeholders to drive results.
• Skilled at conflict resolution, negotiation, overcoming objections, and collaborating internally and externally to drive measurable results.
• Comfortable with healthy conflict, radical candor, and holding others, internally and externally, accountable to success.
• Skilled at problem solving and probing with open-ended questioning to determine root causes, uncover objections, and find equitable solutions.

Minimum Qualifications

• Bachelor’s degree in Business, Healthcare, Informatics, or other relevant fields.
• At least 2-5 years of experience in a B2B client-facing role (Account Manager, Customer Success Manager, etc.)
• Strong interpersonal skills across all levels of an organization.
• Proven experience serving as an effective team leader on cross-functional projects.
• Well-organized with the ability to strategically prioritize work when there is too much to do and too little time.
• Proficiency with MS Office, especially Excel skills in data manipulation and analysis.
• Experience with web applications and comfort with new technologies in a very fast paced organization.

Desired Qualifications

• 2 – 5 years of SaaS experience.
• 2 - 5 years of healthcare experience: pharmaceutical, provider (large hospital systems), or health insurance/payer.
• Strong data synthesis experience involving the interpretation and analysis of qualitative and quantitative data.

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Job Description

As an Insights Analyst, you will serve as a member of our Evaluation Services team, and you will:

• Evaluate interactions between our healthcare clients and their customers, and complete evaluations to capture the data that the client is seeking. 

• Use predefined rules to label interactions consistently and objectively. 

• Apply verbal and written communications to evaluate quality and compliance while revealing customer insights. 

• Use your listening skills to concisely capture stated and implied messages and document them in our online proprietary system. 

• Work independently and collaboratively with a virtual team to promote accuracy and consistency. 

• Provide insights and trends to team leaders who will take the results to tell a compelling story to our clients. 

• Become a subject matter expert in the programs and services offered by our clients. 

Qualifications

Our ideal Insights Analysts has the following qualifications: 

• Associate’s or bachelor’s degree preferred with a focus in health care, social work, English/writing, data analysis, or similar fields.
• 1-3 years of experience in health care, social work, compliance, quality assurance or similar fields.
• Nurses (RN, LPN, etc.) and other healthcare professionals with nursing degrees (BSN, MSN, etc.) especially welcome. 
• Customer service, call center, direct patient care or telephonic care management experience desired.
• Must have superior listening and written communication skills.
• Working knowledge of Microsoft Office suite.
• Demonstrate timeliness by meeting deadlines for assignments and special projects.
• Ability to work effectively autonomously with limited supervision.
• Strong communication and collaboration skills and a desire to learn.
• Process-driven with high attention to detail.

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