CEQUENS is a leading AI-powered omnichannel communication solutions provider, empowering over 1,200 businesses worldwide with seamless, secure, and scalable communication technologies. As we continue to innovate and grow, we are looking for a talented and driven Product Researcher to join our dynamic team.

Job Overview:

The Product Researcher will play a critical role in understanding customer needs, market trends, and competitive landscapes. You will work closely with product managers, developers, and marketing teams to gather insights that drive product innovation and improvement. Your work will inform key product decisions, ensuring CEQUENS remains at the forefront of the communication technology industry.

Key Responsibilities:

• Market Analysis: Conduct research on market trends, emerging technologies, and competitive products within the Communication Platform as a Service (CPaaS) space.
• Customer Insights: Gather and analyze customer feedback, behavior, and pain points to inform product development.
• Competitive Benchmarking: Identify competitors' strengths and weaknesses to highlight CEQUENS’ competitive advantages and areas for improvement.
• Data Analysis: Leverage qualitative and quantitative research methods to analyze data from multiple sources and present actionable insights.
• Product Testing & Validation: Collaborate with the product development team to test and validate new features and functionalities through customer surveys, usability testing, and other research methodologies. • Cross-Functional Collaboration: Work closely with product managers, marketing, and sales teams to ensure research findings align with business goals.
• Reporting: Create detailed reports and presentations that clearly communicate research insights and actionable recommendations to stakeholders.
• Trend Identification: Stay updated on technological advancements in the fields of AI, communication platforms, and omnichannel solutions to suggest innovative ideas for product development.

Education:

• Bachelor’s degree in market research, product development, business, or a related field.
• A master’s degree is a plus.

Experience:

• 3-5 years of experience in product research, market research, or a related role, preferably in technology, telecommunications, or SaaS industries.

Skills:

• Strong analytical skills with the ability to interpret complex data and present clear insights.
• Proficiency in research tools and software (e.g., Google Analytics, SEMrush, SurveyMonkey, etc.).
• Familiarity with qualitative and quantitative research methods.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a cross-functional environment.
• Understanding of CPaaS, SaaS, and communication technologies is a strong advantage.
• Personal Attributes: o Curiosity and passion for technology and customer behavior.
• Attention to detail and a problem-solving mindset.
• Strong time management skills and ability to handle multiple projects simultaneously

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The Content Marketing Specialist at CEQUENS is tasked with creating and managing digital content that effectively communicates the brand's messaging and drives demand for products. This role involves developing engaging content for various digital platforms, including the company’s website, blog, social media, and newsletters. The specialist will work closely with marketing teams to ensure content aligns with marketing strategies and campaigns, maintaining consistency with the brand’s voice, style, and tone.

Main Areas of Responsibility

Content Strategy Development

• Develop and lead the company’s content strategy to ensure effective brand messaging and demand generation through digital content.
• Manage an editorial calendar to ensure timely publication of content across all platforms.

Content Creation and Management

• Create compelling and engaging content for digital platforms that resonates with target audiences and drives lead generation.
• Fulfill the editorial needs for various departments, including campaigns, ads, and event collateral.

Editorial and Brand Consistency

• Implement and maintain editorial guidelines to ensure all content is consistent with the brand’s voice, style, and tone.
• Responsible for the ongoing content development and updates of the company’s digital assets.

Collaboration and Workflow Management

• Collaborate with marketing, sales, and design teams to produce content that supports company objectives.
• Manage content workflow and schedules to ensure efficient content production and delivery.

Education

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.

Experience

• Minimum of 3 years of work experience in online content marketing, preferably in telecommunications or relevant B2B industries.

Skills

• Exceptional writing and editing skills in both English and Arabic, with a strong ability to tell compelling stories and craft engaging messages.
• Creative and editorial mindset with the ability to determine audience preferences and deliver content that meets their needs.
• Strong understanding of digital marketing practices and concepts, including SEO and basic web development (HTML, CSS, JavaScript).
• Proficient in time management and able to handle the fast-paced environment.
• Knowledge of graphic design and video production is advantageous.

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The Content Marketing Specialist at CEQUENS is tasked with creating and managing digital content that effectively communicates the brand's messaging and drives demand for products. This role involves developing engaging content for various digital platforms, including the company’s website, blog, social media, and newsletters. The specialist will work closely with marketing teams to ensure content aligns with marketing strategies and campaigns, maintaining consistency with the brand’s voice, style, and tone.

Main Areas of Responsibility

Content Strategy Development

• Develop and lead the company’s content strategy to ensure effective brand messaging and demand generation through digital content.
• Manage an editorial calendar to ensure timely publication of content across all platforms.

Content Creation and Management

• Create compelling and engaging content for digital platforms that resonates with target audiences and drives lead generation.
• Fulfill the editorial needs for various departments, including campaigns, ads, and event collateral.

Editorial and Brand Consistency

• Implement and maintain editorial guidelines to ensure all content is consistent with the brand’s voice, style, and tone.
• Responsible for the ongoing content development and updates of the company’s digital assets.

Collaboration and Workflow Management

• Collaborate with marketing, sales, and design teams to produce content that supports company objectives.
• Manage content workflow and schedules to ensure efficient content production and delivery.

Education

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.

Experience

• Minimum of 3 years of work experience in online content marketing, preferably in telecommunications or relevant B2B industries.

Skills

• Exceptional writing and editing skills in English with a strong ability to tell compelling stories and craft engaging messages.
• Creative and editorial mindset with the ability to determine audience preferences and deliver content that meets their needs.
• Strong understanding of digital marketing practices and concepts, including SEO and basic web development (HTML, CSS, JavaScript).
• Proficient in time management and able to handle the fast-paced environment.
• Knowledge of graphic design and video production is advantageous.

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The Graphic Design Manager at CEQUENS is responsible for overseeing the visual aesthetics and graphic design projects across the company. This role entails planning and managing design projects from inception through to completion, maintaining brand guidelines and in line with the creative direction for the company. The Graphic Design Manager will collaborate closely with the Art Director in addition to marketing and product teams to ensure that all visual communications meet strategic goals and connect effectively with the target audience. This position requires a blend of creative vision and project management skills.

Main Areas of Responsibility

Project Management and Planning

• Plan and manage comprehensive design projects from conception to completion.
• Ensure projects are delivered on time, within scope, and meet high-quality standards.

Creative Direction and Branding

• Maintain the company’s creative direction and visual identity.

Marketing and Strategic Alignment

• Collaborate with the marketing department to understand initiatives, strategic positioning, and target audience.
• Design impactful high-quality, original artworks marketing materials, including emails banners, PowerPoint presentations. GIFs, templates, interactive interfaces, website designs, and web banners.

Visual Style and Standards

• Update and enforce visual style guides to ensure consistent use across all product teams and external partners.
• Oversee the development of visual and content assets, ensuring they meet the established Qualifications and Skills
  
  
  
  

Education

• A Bachelor’s degree in Fine Arts, Graphic Design, or a related field is required.

Experience

• A minimum of 4 years of experience in a design role, with a proven track record of managing large-scale design projects.

Skills

• High proficiency in Adobe Creative Suite, including Photoshop, Illustrator, InDesign, and XD.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Deep understanding of branding, layout, color theory, and typography across all media.

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About CEQUENS CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

Job Summary

The Partner Development Manager is responsible for acquiring, onboarding, and managing strategic partnerships that support business growth. This role involves identifying potential partners, System Integrators, Independent Service Providers ( ISV ) and Global Technology Platforms; fostering relationships, ensuring successful onboarding, and aligning partner activities with internal teams to drive mutual success.

Main Areas of Responsibility:

Partner Acquisition:

• Identify and target potential ISV’s and Global System partners through research, outbound prospecting, and managing inbound leads
• Build relationships through in-depth discussions to assess fit and present the partner program
• Coordinate technical vetting, manage contracting, and organize top-level meetings for partner alignment.

Partner Onboarding

• Lead and coordinate onboarding sessions, covering orientation, sales, marketing and customer success enablement
• Activate partner profiles, provide access rights, and guide partners through success tools
• Ensure regular communication and engage partners in company events and updates

Partner Management

• Collaborate on business and marketing planning, account mapping, and lead generation with partners
• Regularly review sales pipelines and coordinate training to enhance partner capabilities
• Work closely with customer success to address partner needs and maintain satisfaction

Internal Alignment

• Facilitate alignment between partners and sales teams, managing lead handoff and ensuring smooth collaboration
• Handle escalations from partners, resolving technical and commercial issues promptly
  Train sales teams on effective partnership engagement and protocols

Operational Tasks

• Accurate tracking of leads and opportunities from Partners
• Organize regular calls to maintain alignment between partners and internal teams

Education:

• Bachelor’s degree in Business Administration, Marketing, or a related field
• MBA is a plus

Experience:

• 5+ years of experience in partner development with ISV’s and Global System partners , business development, or a related role within the CPaaS or SaaS business
• Proven track record in managing strategic partnerships with ISV’s / Global System partners and driving business growth

Skills:

• Strong negotiation and relationship management skills
• Excellent communication skills, both verbal and written
• Ability to analyze market trends and adapt strategies accordingly
• Experience in working with cross-functional teams and managing complex projects
• Proficiency in CRM software and Microsoft Office Suite

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In this role, you will work on our core components, implementing the vision of CEQUENS Platform experiencing exponential growth, rapid and continues products/features rollouts.

You will join a high-impact, multi-talented, cross functional engineering squad and will be responsible for developing a suite of scalable, resilient, and secure services underlying all our products. You will be implementing globally available, scalable, and highly performance services handling millions of transactions. You will make key technical decisions and design choices, as well as writing amazing code, and you’ll provide advice and support to more junior engineers.

We expect and encourage you to learn, grow and take on ever more ambitious challenges as the company and team scales.

Responsibilities:

• Create, maintain, own, and operate your team’s services that supporting fundamental capabilities within CEQUENS platform.
• Deliver high-quality software features that meet coding and design patterns best practices.
• Work closely with engineering manager, architect, and business teams to solve challenging problems.
• In-depth analysis of code identifies anti-patterns and provide an improvement plan.
• Develop code that supports a fully automated DevOps process.
• Tackle challenging problems for developing high availability services in a distributed cloud environment that needs to scale exponentially.
• Help evaluate and choose emerging technologies, new service protocols and architectures, self-healing capabilities, globally distributed caching, performance, and code quality tooling, etc.
• Write high quality, maintainable code with extensive test coverage in a fast-paced startup environment with tight schedules.
• Manage resolving high urgent live/production issues and ad-hoc requests in the most efficient way.
• Support and\or assist Junior or mid-level engineers (if needed).

• Bachelor’s degree in computer science or engineering.
• 3-5 years of hands-on software engineering experience in backend-end technology with Node JS.
• Node JS … You are a rock-solid Node JS developer and use it regularly. You know how to apply best practices in Node Js.
• Databases … You’re comfortable with relational and non-relational databases, replication schemes to enable high availability with failover.
• Testing … You are passionate about quality and can engineer it at all stages of software development with good experience in Unit Testing.
• Agile … You are good in practical aspects of Scrum (or other agile methodologies) within a team and in a distributed cross-team environment.
• Understand scalability challenges and performance of server-side code. You can design and develop horizontally scalable, resilient, and high-performance REST services.
• Experience in Microservices, Serverless and Containerization

• Proven knowledge and experience in applying design pattern best practices.
• Solid knowledge of SOLID principles, object-oriented, and design principles.
• Knowledge of REST standards and how to build RESTful services using node.js.
• Deep knowledge with the HTTP protocol, with the ability to build an http web server using native node.js.
• The ability to build -or contribute to designing- highly scalable systems with different distributed architectural styles like: “Service Oriented Architecture”, “Event-Driven Architecture”, “Microservices Architecture”.
• Knowledge/Experience of In-memory caching technologies.
• Knowledge/Experience of message queuing systems, protocols, and technologies.
• Experience working with Cloud in general and specially AWS …. Services like (S3, Lambda, Dynamo & Streams) is a plus.
• Experience with .Net, C# and\or ASP.net is a big plus.

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The Financial Planning & Analysis (FP&A) Analyst at CEQUENS role is a key role in supporting the company's financial planning processes and providing insights to support decision-making. This includes the responsibility of overseeing budgeting, forecasting, and financial analysis activities, as well as collaborating with cross-functional teams to optimize performance and drive business growth. This role offers an opportunity to contribute to the company's success by providing actionable financial intelligence and driving continuous improvement initiatives.

Main Areas of Responsibility:

Financial Planning and Forecasting

• Supporting the annual budgeting process, working closely with department heads to develop detailed budgets and forecasts aligned with strategic objectives.
• Involved in developing financial models and scenarios to support decision-making and long-term planning, incorporating key drivers and assumptions.

Financial Analysis and Reporting

• Prepare monthly, quarterly, and annual financial reports and variance analyses, providing insights into financial performance and trends.
• Analyze key performance indicators (KPIs) and financial metrics to identify areas of improvement and inform business decisions.

Strategic Planning and Decision Support

• Provide financial insights and analysis to support strategic initiatives, investment decisions, and business development opportunities.
• Collaborate with business partners to evaluate and assess the financial impact of proposed projects and initiatives.

Cross-Functional Collaboration

• Work closely with accounting, sales, operations, and other departments to ensure alignment of financial goals and objectives.

Performance Management and Optimization

• Monitor and track actual financial performance against budget and forecast, identifying areas of variance and implementing corrective actions as needed.
• Report on business’s key performance indicators (KPIs) and performance dashboards to measure and monitor business performance.

Education

• Bachelor's degree in Finance, Accounting, Economics, or related field; Master's degree or CMA/CIMA qualification is preferred, CPA/CFA is a plus.

Experience

• Minimum of 5-7 years of experience in financial planning and analysis, budgeting, forecasting, and financial modeling, preferably in a technology or SaaS industry.

Skills

• Advanced proficiency in financial modeling, analysis, and reporting tools (e.g., Excel, PowerPoint, ERP systems).
• Strong understanding of accounting principles, financial management reporting, and performance metrics.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex financial data into actionable insights.
• Strong communication and presentation skills, with the ability to convey financial information effectively to non-financial stakeholders.

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Job Summary

The DevOps Engineer at CEQUENS is instrumental in bridging the gap between development, operations, and IT through continuous development, integration, and deployment practices. This role involves implementing automation tools, managing CI/CD pipelines, and ensuring high availability and performance of the applications. The DevOps Engineer collaborates closely with software developers, system operators, and other IT staff to oversee code releases and deployments.

Main Areas of Responsibility:

Continuous Integration and Deployment

• Develop, maintain, and improve the CI/CD pipeline to automate build, test, and deployment processes.
• Implement and manage tools that integrate, automate, and enhance the development and deployment processes.

System Management and Monitoring

• Monitor, troubleshoot, and optimize performance of the IT infrastructure.
• Ensure system reliability and availability through proactive infrastructure management and scaling strategies.

Automation and Scripting

• Automate repetitive tasks through scripting and other automation tools to improve efficiency and reduce the risk of human error.
• Develop automation scripts to manage configurations, backups, and system monitoring.

Collaboration and Support

• Work closely with development teams to integrate new deployment processes and strategies for improving server and application performance.
• Provide technical guidance and support to other team members, helping resolve complex technical issues.

Security and Compliance

• Implement security measures throughout the infrastructure and development lifecycle to protect sensitive data and systems.
• Ensure compliance with security regulations and company policies.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience

• 2-5 years of experience as a DevOps Engineer or similar role in a software engineering or IT operations environment.
• Experience with tools such as Jenkins, Git, Docker, Kubernetes, Ansible, Terraform, and other cloud-native technologies.

Skills

• Proficiency in scripting languages like Python, and Bash.
• Strong knowledge of Linux/Unix administration.
• Experience with cloud services (AWS and Azure) and managing serverless architectures.
• Strong analytical and troubleshooting skills, with a systematic approach to problem-solving.
• Effective communication skills, capable of collaborating with multi-disciplinary teams.

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Job Summary:

The Head of Product Marketing at CEQUENS is a strategic leader responsible for overseeing the product marketing team and defining the market positioning in alignment with the company's overall product strategy. This role is critical in interfacing between the product, sales, and marketing teams, ensuring a cohesive approach to market through effective messaging, product launch execution, and market penetration. The primary responsibility involves leading the product marketing strategy to ensure all products are successfully introduced and communicated in the market, maximizing their impact and profitability.

Main Areas of Responsibility

Strategic Marketing Leadership

• Develop and oversee the crafting of insights-backed product positioning and messaging that resonate with target audiences. Ensure marketing collaterals and sales kits are up-to-date and effectively communicate the product’s value proposition.
• Define and guide the product marketing team in classifying product direction, industries, segments, and target markets to tailor the marketing strategies effectively.

Research and Market Intelligence

• Direct and enhance efforts in partnering with both internal and external research teams to gain a deeper understanding of the market landscape, customer needs, and competitive positioning.
• Champion customer insights throughout the product development and marketing process, ensuring customer feedback directly influences product strategy and communication.

Go-to-Market Strategy and Demand Generation

• Own the development and execution of comprehensive go-to-market strategies, collaborating with cross-functional teams to align product positioning, messaging, and launch plans with business objectives, driving product adoption and market penetration.
• Lead the planning and implementation of robust demand generation campaigns that effectively drive product adoption and ongoing engagement.

Enablement and Team Management

• Ensure the product marketing team creates effective sales training materials and conducts regular sessions to keep the sales team well-informed and equipped to sell.
• Manage, mentor, and grow the product marketing team, fostering a culture of high performance and continuous innovation.

Data-Driven Decision Making

• Oversee the setup and ongoing management of dashboards to monitor product marketing performance, making data-driven decisions to optimize strategies and report on ROI.

Qualifications and Skills

Experience

• 8+ years of work experience in product marketing within the B2B CPaaS sectors, with a strong track record in leadership roles.
• Extensive experience in developing strategic marketing plans and leading successful product launches

Education

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Master’s degree or advanced marketing qualifications highly regarded.

Skills

• Exceptional leadership and communication skills, capable of motivating and directing a team towards achieving strategic objectives.
• Profound understanding of market analysis and strategic marketing planning.
• Expertise in digital marketing and sales enablement strategies.
• Strong project management skills, with the ability to manage multiple priorities in a dynamic, fast-paced environment.
• Proven track record of developing and delivering go-to-market strategy.
• Experienced with Notion, MS Teams, Trello, etc.
• Proficient in HubSpot, Google Analytics, and advanced data analysis tools like SQL and Tableau.

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Job Summary:

An Architect will play a crucial role in the development and scaling of our CPaaS and SaaS communication platforms. Working in an agile environment, the candidate will collaborate with multiple squads to design and implement robust, scalable, and high-performance solutions. The role demands a strong understanding of microservices architecture and cloud-native technologies to enhance our platform's capabilities and deliver exceptional value to our clients.

Main Areas of Responsibility:

1. Assist in the architectural design and development strategy for our CPaaS and SaaS solutions.
2. Collaborate with different agile squads to ensure architectural alignment and integration across all components.
3. Support the adoption of best practices in software design, coding standards, and performance optimization.
4. Design and implement microservices that are scalable, resilient, and cloud-native.
5. Ensure system security, data privacy, and compliance with industry standards.
6. Provide guidance and support to team members in architectural concepts and technical skills.
7. Act as a liaison between technical and non-technical stakeholders to align architectural solutions with business needs.
8. Continuously evaluate and incorporate new technologies and frameworks to enhance product capabilities and performance.
9. Participate in code reviews, documentation, and adherence to agile methodologies.
10. Drive principal development efforts to ensure high-quality and maintainable codebases.

Qualifications and Skills:

1. Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
2. 3 to 4 years of experience in designing and implementing software architecture, particularly in CPaaS or SaaS environments.
3. Proficient in microservices architecture and cloud-native technologies (e.g., Kubernetes, Docker).
4. Strong programming skills in languages relevant to your tech stack (e.g., Java, Python, Go).
5. Deep understanding of agile methodologies and experience working in agile teams.
6. Excellent communication and leadership skills, capable of mentoring others and driving technical initiatives.
7. Experience with CI/CD pipelines, automated testing, and DevOps practices.
8. Knowledge of security best practices, data protection, and compliance frameworks.

Desirable Skills:

1. Certifications related to software architecture, cloud services, or agile methodologies.
2. Previous experience in telecommunications or similar industries.
3. Experience with specific cloud service providers (e.g., AWS, Azure, GCP).

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CEQUENS is a leading cloud communication platform, servicing more than 1200 enterprises worldwide, including Google, Telegram and Alibaba. The company offers Omni-Channel communication API’s that enable businesses to communicate with their customers in real-time via messaging services, and voice. As a Pricing Manager in the CPaaS industry, you will be responsible for managing the pricing strategy to promote growth and profitability within the organization. The ideal candidate should be a subject matter expert who is capable of delivering the resources and data that our teams require to provide the most compelling offers to our customers.

Responsibilities

• Build the pricing function from the ground up according to the CPaaS business model best practices.
• Develop pricing strategies to promote growth and profitability.
• Create detailed, complex financial and analytic models to forecast and analyze revenue performance, marketing efficiencies, and pricing optimization
• Develop procedures for comparing pricing performance to internal strategies and contracts and provide data-driven suggestions for margin stability and expansion.

• Manage the process for handling requests for special pricing, including escalation and feedback loops with relevant departments.

• Analyze price change requests from the sales team by evaluating margin impact, potential incremental volume, and competitor price levels

• Track market trends and keeping up to date on prices set by competitors

• Develop pricing models and make recommendations based on data analysis.
• Collaborate with customers and cross-functional teams to determine pricing solutions that meet their needs.
• Communicate pricing strategies to executive and departmental teams.
• Monitor and report on pricing metrics, such as revenue and profitability.
• Continuously improve pricing tools, systems and processes.

• Bachelor's degree in business, finance, economics, or related field.
• Proven experience in pricing strategy with a CPaaS business is a must for this role
• Knowledge of CPaaS business models and pricing strategies.
• Highly analytical and experienced in data analysis and interpretation.
• Excellent communication and interpersonal skills.
• Strong project management skills and ability to work cross-functionally.
• Proficient in Microsoft Excel and pricing tools.

About CEQUENS

CEQUENS is a leading cloud communication platform that provides Omni-Channel communication API’s enabling enterprises and developers to communicate with their customer base worldwide. CEQUENS’ proprietary Communication Platform leverages SMS, Voice, Push Notification, email, and Chat Apps APIs that is scalable, secure, reliable, and trusted by more than 1200 enterprises worldwide.

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CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.

Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.

Role Description

We are seeking an experienced and dynamic Business Development Manager to join our team, focusing on Mobile Number Portability (MNP) and HLR (Home Location Register) services. As a Business Development Manager, you will be responsible for driving business growth and expanding our MNP and HLR service offerings. Your primary objective will be to identify and develop strategic partnerships, cultivate relationships with clients in the voice industry, call centers, and other clients who utilize these services, and drive revenue growth. This role requires a deep understanding of the telecommunications industry, MNP and HLR services, and a proven track record in business development.

Responsibilities

• Develop and execute a comprehensive business development strategy to drive growth and increase market share in the MNP and HLR services sector, with a focus on voice companies, call centers, and other relevant clients.
• Identify and target potential clients in the voice industry, call centers, and other segments, to establish partnerships and generate new business opportunities for MNP and HLR services.
• Conduct market research and analysis to identify emerging trends, customer needs, and competitive landscape to inform business development strategies targeting the voice industry and call centers.
• Build and maintain strong relationships with key decision-makers and stakeholders in the voice industry, call centers, and other relevant segments.
• Lead negotiations, contract discussions, and agreement closures with clients, ensuring the terms and conditions are favorable and aligned with company objectives.
• Collaborate with cross-functional teams including product management, marketing, and technical teams to develop customized MNP and HLR solutions that meet the unique requirements of voice companies, call centers, and other clients.
• Stay updated on industry regulations, standards, and technological advancements related to MNP and HLR services to effectively position our offerings and maintain a competitive edge.
• Attend industry conferences, trade shows, and networking events targeting the voice industry, call centers, and other relevant segments to promote our services, build brand awareness, and generate leads.
• Monitor and report on key performance indicators (KPIs), sales activities, and business development progress to senior management.
• Provide market feedback, customer insights, and competitive intelligence to internal stakeholders to inform product development and strategic decision-making.

• Bachelor's degree in Business Administration, Marketing, or a related field. A master's degree is a plus.
• Proven track record in business development, specifically in the telecommunications industry and MNP and HLR services.
• In-depth knowledge of Mobile Number Portability (MNP), Home Location Register (HLR), and related services is a must, including industry trends, regulations, and technical aspects.
• Strong network of contacts and relationships with key players in the voice industry, call centers, and other relevant segments.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently, take initiative, and drive results in a fast-paced, dynamic environment.
• Analytical mindset with the ability to gather and interpret market data to inform business strategies.
• Proficiency in using CRM software and other sales and business development tools.
• Strong business acumen and strategic thinking skills.
• Willingness to travel as required to meet with clients and attend industry events.
• If you are a motivated and results-oriented professional with a passion for business development in the telecommunications industry, specifically targeting voice companies, call centers, and other clients utilizing MNP and HLR services, we encourage you to apply for this exciting opportunity.

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Job Summary:

The PMM will be joining Product Marketing team plays a central role in developing, positioning, and bringing our products and services to market. At CEQUENS, the PMM team works closely with the brand and growth marketing teams for product communication & messaging, Live demos at events, product campaigns…etc, as well as product managers to provide the customer & market insights needed to build product strategies & roadmaps and guide product development from conception to launch Product marketing manager is the role responsible for defining the market positioning within the context of the overall product strategy and it sits right at the intersection of the product team, sales team, marketing team and the feedback from customer success & support.

Build: Deeply understand the strengths, weaknesses, opportunities, and threats to our business, products and solutions, always connecting customer insights to roadmap strategy.

Launch: Bring products to market that prove our unique value, vision, and leadership by partnering with cross-functional teams to expand global customer reach and awareness. Deliver best-in-class product education and communications that bridge the gap between customer experience and product development.

Grow:Develop messaging that demonstrates deep audience understanding to effectively sell, continue to advocate for our customers, monitoring sentiment, and providing recommendations for new opportunities.

Key Roles and Responsibilities:

• Positioning & Messaging: Craft insights-backed product positioning and messaging that serves as the keystone for internal and external launch assets, marketing programs, web copy, presentations and more. Building Sales Kit & marketing collaterals as well as training sales team on value proposition. Classify products direction, industries, segments and markets (Market Strategy)
• Research:Partner with internal and external research teams to gain a deeper understanding of customers, competitors, and the market. Ensure product narratives and launch plans are informed by research insights, resonating with customers and continuously speaking to their challenges and pain points.
• Capture Voice of the customer: Act as the voice of the customer in product development, design, and strategy sessions. Conduct market research for new products and build business case. Identify and Identifying Buyers personas & building products & services pricing model. Capture feedback from customers and other go to market functions on what is working in order to improve messaging, as well as to share with Product Managers (to improve the product) and other go to market functions (to improve the approach to marketing, selling and servicing)
• Launch Execution:Develop and execute on full-funnel product launch strategies and tactical plans, collaborating closely with the product, growth, and integrated marketing teams on content and campaign development. Continuously bring launch learnings back to the product team to inform product development. Identify products unique value proposition & develop products market plan.
• Enablement: Create customer and sales enablement materials, partnering with content, CX, and enablement teams to ensure content is produced and delivered in a tailored way for customers. Work on Product naming conventions, Website revamp and SEO strategy planning, coordinating and executing demand generation campaigns through different channels. Prepare Online Marketing Content (e.g. newsletters, blogs & articles) & “How to” videos for new features. Create product content such as videos, website copy, articles and blog posts
• Team Support & Stakeholder management:Provide general support across the team including forecasting resources with cross-functional teams and streamlining process excellence. Working closely with Sales, Marketing, Content, Customer Success, Customer Support and Product departments.
• Data, Analytics & Reportage: Setting up funnels, dashboards to track important product marketing metrics and analysing performance on a regular basis. Integrating data from tools like GA, Data studio, Marketing automation tools and internal systems and databases. Taking a data-driven approach to inform decision-making.
• Culture:Embody our core values and uphold our unique company culture at Cequens. We value diversity and inclusion, and encourage our team members to be their authentic selves at work.

• 5+ years of work experience, with 4+ years of B2B or B2C SaaS product marketing
• Efficient, highly productive multitasker; ability to navigate ambiguity and eager to learn
• Proven success collaborating closely with Product, Marketing, Communications, Research, and Sales teams to deeply understand customers, develop messaging, create content, and execute on go-to-market campaigns
• Excellent English communication skills (written, verbal, visual), both for internal audiences at all levels of the organization and customer-facing messaging. Arabic is a plus
• Proven track record of developing and delivering go-to-market plans
• Experience driving new business segments or services launches
• Both technically deep and business savvy enough to interface with all levels and disciplines within the organization
• Strong project management skills; results-focused with impactful execution and follow-through; highly detail-oriented
• Bachelor’s degree; Masters degree nice-to-have

Tools Knowledge:

• Basic tools:MS office (excel, word and PowerPoint)
• Collaboration:Notion, MS teams, Slack, Share point or similar
• Project Management:Asana, Trello or similar
• Marketing Automation: Hubspot, Netcore, MoEngage
• Analytics:Tableau, SQL, Google Data studio
• Web/Digital Analytics: Google Analytics, Amplitude, Mix panel

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