CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.

Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.”

About the Role

We are seeking a detail-oriented and organized PMO Administrator to support our Project Management Office. The ideal candidate will play a crucial role in maintaining project documentation, assisting with reporting, and ensuring smooth operations within the PMO.

Key Responsibilities

• Maintain and update project management tools and systems
• Assist in the creation and distribution of project reports and dashboards
• Coordinate project-related meetings and maintain meeting minutes
• Support the development and maintenance of project schedules
• Assist in resource allocation and capacity planning
• Manage and organize project documentation and archives
• Support project managers in administrative tasks
• Help maintain PMO processes, templates, and best practices
• Assist in budget tracking and financial reporting for projects
• Contribute to the continuous improvement of PMO processes and tools
• Build and maintain a RAG (Red, Amber, Green) dashboard:
• Collect and analyze key findings from running projects and programs
• Update the dashboard regularly with current project statuses
• Highlight risks, issues, and successes across the project portfolio
• Prepare concise summaries of project health for stakeholders
• Assist in developing action plans based on dashboard insights

Qualifications

• Bachelor's degree in Business Administration, Management, or related field
• 2+ years of experience in a project management or administrative role
• Proficiency in Microsoft Office suite, especially Excel and PowerPoint
• Experience with project management software (e.g., Microsoft Project, Jira, Trello)
• Familiarity with project management methodologies (e.g., Agile, Waterfall)
• Strong organizational and time management skills
• Excellent attention to detail and accuracy
• Effective communication skills, both written and verbal
• Ability to multitask and prioritize in a fast-paced environment
• Experience in data visualization and dashboard creation (e.g., Power BI, Tableau)
• Ability to synthesize complex project information into clear, concise reports

Preferred Qualifications

• PMO certification (e.g., CAPM, CAMP)
• Experience in data analysis and visualization
• Knowledge of process improvement techniques
• Familiarity with RAG reporting methodologies
• Experience in stakeholder management and executive reporting

Personal Attributes

• Proactive and self-motivated
• Team player with strong interpersonal skills
• Adaptable and quick learner
• Problem-solver with analytical mindset
• Discrete in handling confidential information
• Ability to communicate complex information clearly and concisely

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About CEQUENS CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

Job Summary

The Partner Development Manager is responsible for acquiring, onboarding, and managing strategic partnerships that support business growth. This role involves identifying potential partners, System Integrators, Independent Service Providers ( ISV ) and Global Technology Platforms; fostering relationships, ensuring successful onboarding, and aligning partner activities with internal teams to drive mutual success.

Main Areas of Responsibility:

Partner Acquisition:

• Identify and target potential ISV’s and Global System partners through research, outbound prospecting, and managing inbound leads
• Build relationships through in-depth discussions to assess fit and present the partner program
• Coordinate technical vetting, manage contracting, and organize top-level meetings for partner alignment.

Partner Onboarding

• Lead and coordinate onboarding sessions, covering orientation, sales, marketing and customer success enablement
• Activate partner profiles, provide access rights, and guide partners through success tools
• Ensure regular communication and engage partners in company events and updates

Partner Management

• Collaborate on business and marketing planning, account mapping, and lead generation with partners
• Regularly review sales pipelines and coordinate training to enhance partner capabilities
• Work closely with customer success to address partner needs and maintain satisfaction

Internal Alignment

• Facilitate alignment between partners and sales teams, managing lead handoff and ensuring smooth collaboration
• Handle escalations from partners, resolving technical and commercial issues promptly
  Train sales teams on effective partnership engagement and protocols

Operational Tasks

• Accurate tracking of leads and opportunities from Partners
• Organize regular calls to maintain alignment between partners and internal teams

Education:

• Bachelor’s degree in Business Administration, Marketing, or a related field
• MBA is a plus

Experience:

• 5+ years of experience in partner development with ISV’s and Global System partners , business development, or a related role within the CPaaS or SaaS business
• Proven track record in managing strategic partnerships with ISV’s / Global System partners and driving business growth

Skills:

• Strong negotiation and relationship management skills
• Excellent communication skills, both verbal and written
• Ability to analyze market trends and adapt strategies accordingly
• Experience in working with cross-functional teams and managing complex projects
• Proficiency in CRM software and Microsoft Office Suite

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In this role, you will work on our core components, implementing the vision of CEQUENS Platform experiencing exponential growth, rapid and continues products/features rollouts.

You will join a high-impact, multi-talented, cross functional engineering squad and will be responsible for developing a suite of scalable, resilient, and secure services underlying all our products. You will be implementing globally available, scalable, and highly performance services handling millions of transactions. You will make key technical decisions and design choices, as well as writing amazing code, and you’ll provide advice and support to more junior engineers.

We expect and encourage you to learn, grow and take on ever more ambitious challenges as the company and team scales.

Responsibilities:

• Create, maintain, own, and operate your team’s services that supporting fundamental capabilities within CEQUENS platform.
• Deliver high-quality software features that meet coding and design patterns best practices.
• Work closely with engineering manager, architect, and business teams to solve challenging problems.
• In-depth analysis of code identifies anti-patterns and provide an improvement plan.
• Develop code that supports a fully automated DevOps process.
• Tackle challenging problems for developing high availability services in a distributed cloud environment that needs to scale exponentially.
• Help evaluate and choose emerging technologies, new service protocols and architectures, self-healing capabilities, globally distributed caching, performance, and code quality tooling, etc.
• Write high quality, maintainable code with extensive test coverage in a fast-paced startup environment with tight schedules.
• Manage resolving high urgent live/production issues and ad-hoc requests in the most efficient way.
• Support and\or assist Junior or mid-level engineers (if needed).

• Bachelor’s degree in computer science or engineering.
• 3-5 years of hands-on software engineering experience in backend-end technology with Node JS.
• Node JS … You are a rock-solid Node JS developer and use it regularly. You know how to apply best practices in Node Js.
• Databases … You’re comfortable with relational and non-relational databases, replication schemes to enable high availability with failover.
• Testing … You are passionate about quality and can engineer it at all stages of software development with good experience in Unit Testing.
• Agile … You are good in practical aspects of Scrum (or other agile methodologies) within a team and in a distributed cross-team environment.
• Understand scalability challenges and performance of server-side code. You can design and develop horizontally scalable, resilient, and high-performance REST services.
• Experience in Microservices, Serverless and Containerization

• Proven knowledge and experience in applying design pattern best practices.
• Solid knowledge of SOLID principles, object-oriented, and design principles.
• Knowledge of REST standards and how to build RESTful services using node.js.
• Deep knowledge with the HTTP protocol, with the ability to build an http web server using native node.js.
• The ability to build -or contribute to designing- highly scalable systems with different distributed architectural styles like: “Service Oriented Architecture”, “Event-Driven Architecture”, “Microservices Architecture”.
• Knowledge/Experience of In-memory caching technologies.
• Knowledge/Experience of message queuing systems, protocols, and technologies.
• Experience working with Cloud in general and specially AWS …. Services like (S3, Lambda, Dynamo & Streams) is a plus.
• Experience with .Net, C# and\or ASP.net is a big plus.

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The Financial Planning & Analysis (FP&A) Analyst at CEQUENS role is a key role in supporting the company's financial planning processes and providing insights to support decision-making. This includes the responsibility of overseeing budgeting, forecasting, and financial analysis activities, as well as collaborating with cross-functional teams to optimize performance and drive business growth. This role offers an opportunity to contribute to the company's success by providing actionable financial intelligence and driving continuous improvement initiatives.

Main Areas of Responsibility:

Financial Planning and Forecasting

• Supporting the annual budgeting process, working closely with department heads to develop detailed budgets and forecasts aligned with strategic objectives.
• Involved in developing financial models and scenarios to support decision-making and long-term planning, incorporating key drivers and assumptions.

Financial Analysis and Reporting

• Prepare monthly, quarterly, and annual financial reports and variance analyses, providing insights into financial performance and trends.
• Analyze key performance indicators (KPIs) and financial metrics to identify areas of improvement and inform business decisions.

Strategic Planning and Decision Support

• Provide financial insights and analysis to support strategic initiatives, investment decisions, and business development opportunities.
• Collaborate with business partners to evaluate and assess the financial impact of proposed projects and initiatives.

Cross-Functional Collaboration

• Work closely with accounting, sales, operations, and other departments to ensure alignment of financial goals and objectives.

Performance Management and Optimization

• Monitor and track actual financial performance against budget and forecast, identifying areas of variance and implementing corrective actions as needed.
• Report on business’s key performance indicators (KPIs) and performance dashboards to measure and monitor business performance.

Education

• Bachelor's degree in Finance, Accounting, Economics, or related field; Master's degree or CMA/CIMA qualification is preferred, CPA/CFA is a plus.

Experience

• Minimum of 5-7 years of experience in financial planning and analysis, budgeting, forecasting, and financial modeling, preferably in a technology or SaaS industry.

Skills

• Advanced proficiency in financial modeling, analysis, and reporting tools (e.g., Excel, PowerPoint, ERP systems).
• Strong understanding of accounting principles, financial management reporting, and performance metrics.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex financial data into actionable insights.
• Strong communication and presentation skills, with the ability to convey financial information effectively to non-financial stakeholders.

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Job Summary:

The Sales Development Representative (SDR) is a critical player in driving CEQUENS' revenue growth. This role combines lead generation, qualification, and sales to convert prospects into paying customers. The ideal SDR is a highly motivated, results-oriented individual with a passion for technology and sales.

Main Areas of Responsibility:

Lead Generation:

• Proactively identify, research, and contact potential customers within target industries.
• Conduct in-depth research on target accounts to understand their pain points and identify opportunities.
• Utilize various prospecting techniques (cold calling, email, social media) to generate high-quality leads.
• Qualify leads based on predefined criteria to determine their fit and potential for conversion.

Appointment Setting

• Schedule meetings and product demos for qualified leads with the sales team, ensuring a smooth transition of lead information and requirements.
• Follow up on leads at various stages of the sales funnel to ensure progression toward a sales opportunity.

Sales Pipeline Development:

• Schedule and conduct product demonstrations and discovery calls to showcase CEQUENS' value proposition.
• Effectively communicate CEQUENS' solutions and benefits to address customer needs.
• Build and nurture strong relationships with prospects to establish trust and credibility.
• Achieve and exceed monthly and quarterly lead generation and qualification targets.

 Sales Closure:

• Close small-volume deals independently, contributing directly to revenue generation.
• Collaborate with the sales team to develop and execute sales strategies.
• Utilize CRM to accurately track and manage sales activities and pipeline.
• Provide valuable insights and feedback on lead quality, sales process, and market trends.

Data Management

• Maintain accurate and up-to-date records of all interactions with prospective clients in the CRM system.
• Track and analyze lead generation activities and outcomes to refine strategies and improve effectiveness.

Collaboration and Feedback

• Work closely with the sales and marketing teams to align strategies and share insights from client interactions.
• Provide feedback on the lead generation process and participate in team meetings to discuss challenges and strategies for improvement.

Market and Competitive Intelligence

• Stay informed about market trends and competitive offerings to effectively position CEQUENS' solutions.
• Use insights from the market to enhance conversations with potential clients and identify new sales opportunities.

Education

• Bachelor’s degree in Business Administration, Marketing, or a related field.

 Experience

• 1-2 years of experience in sales development, lead generation, or a similar role, preferably in the technology or telecommunications industry.
• Experience with CRM software, preferably Hubspot.

Skills

• Strong communication skills, both verbal and written, with the ability to clearly convey information and engage potential clients in both English & Hindi.
• Excellent organizational and time management skills, capable of managing multiple tasks and priorities effectively.
• Strong interpersonal skills with a proactive approach to establishing connections and building relationships
• Ability to work in a fast-paced, target-driven environment and meet or exceed performance goals.
• Analytical skills to evaluate the effectiveness of lead generation strategies and tools.

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The Financial Planning & Analysis (FP&A) Manager at CEQUENS role is a key role in driving the company's financial planning processes and providing strategic insights to support decision-making. This includes the responsibility of overseeing budgeting, forecasting, and financial analysis activities, as well as collaborating with cross-functional teams to optimize performance and drive business growth. This role offers an opportunity to contribute to the company's success by providing actionable financial intelligence and driving continuous improvement initiatives.

Main Areas of Responsibility: 

Financial Planning and Forecasting

• Lead the annual budgeting process, working closely with department heads to develop detailed budgets and forecasts aligned with strategic objectives.
• Develop financial models and scenarios to support decision-making and long-term planning, incorporating key drivers and assumptions.

Financial Analysis and Reporting

• Prepare monthly, quarterly, and annual financial reports and variance analyses, providing insights into financial performance and trends.
• Analyze key performance indicators (KPIs) and financial metrics to identify areas of improvement and inform business decisions.

Strategic Planning and Decision Support

• Provide financial insights and analysis to support strategic initiatives, investment decisions, and business development opportunities.
• Collaborate with business partners to evaluate and assess the financial impact of proposed projects and initiatives.

Cross-Functional Collaboration

• Partner with department heads and business leaders to understand business needs and requirements, translating them into financial plans and strategies.
• Work closely with accounting, sales, operations, and other departments to ensure alignment of financial goals and objectives.

Performance Management and Optimization

• Monitor and track actual financial performance against budget and forecast, identifying areas of variance and implementing corrective actions as needed.
• Develop key performance indicators (KPIs) and performance dashboards to measure and monitor business performance.

Process Improvement and Efficiency

• Identify opportunities to streamline financial processes, improve efficiency, and enhance the quality of financial reporting and analysis.
• Drive continuous improvement initiatives to optimize financial planning and analysis processes and systems.

Qualifications and Skills:

Education

• Bachelor's degree in Finance, Accounting, Economics, or related field; Master's degree or CMA/CIMA qualification is preferred, CPA/CFA is a plus.

Experience

• Minimum of 5-7 years of experience in financial planning and analysis, budgeting, forecasting, and financial modeling, preferably in a technology or SaaS industry.

Skills

• Advanced proficiency in financial modelling, analysis, and reporting tools (e.g., Excel, PowerPoint, ERP systems).
• Strong understanding of accounting principles, financial management reporting, and performance metrics.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex financial data into actionable insights.
• Strong communication and presentation skills, with the ability to convey financial information effectively to non-financial stakeholders.
• Proven leadership and team management skills, with the ability to motivate and inspire cross-functional teams.

Key Performance Indicators:

• Accuracy of Forecasts:Achieve a high degree of accuracy in financial forecasts, minimizing variances between projected and actual results.
• Timeliness of Reporting:Ensure timely and accurate preparation of financial reports and analyses, meeting established deadlines and reporting requirements.
• Strategic Insights and Recommendations:Provide valuable financial insights and recommendations to support strategic decision-making and drive business growth.
• Process Efficiency and Effectiveness:Implement process improvements and efficiency initiatives to streamline financial planning and analysis processes and enhance overall productivity.
• Cross-Functional Collaboration:Foster effective collaboration and communication with cross-functional teams, ensuring alignment of financial goals and objectives across the organization.

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Job Summary

The DevOps Engineer at CEQUENS is instrumental in bridging the gap between development, operations, and IT through continuous development, integration, and deployment practices. This role involves implementing automation tools, managing CI/CD pipelines, and ensuring high availability and performance of the applications. The DevOps Engineer collaborates closely with software developers, system operators, and other IT staff to oversee code releases and deployments.

Main Areas of Responsibility:

Continuous Integration and Deployment

• Develop, maintain, and improve the CI/CD pipeline to automate build, test, and deployment processes.
• Implement and manage tools that integrate, automate, and enhance the development and deployment processes.

System Management and Monitoring

• Monitor, troubleshoot, and optimize performance of the IT infrastructure.
• Ensure system reliability and availability through proactive infrastructure management and scaling strategies.

Automation and Scripting

• Automate repetitive tasks through scripting and other automation tools to improve efficiency and reduce the risk of human error.
• Develop automation scripts to manage configurations, backups, and system monitoring.

Collaboration and Support

• Work closely with development teams to integrate new deployment processes and strategies for improving server and application performance.
• Provide technical guidance and support to other team members, helping resolve complex technical issues.

Security and Compliance

• Implement security measures throughout the infrastructure and development lifecycle to protect sensitive data and systems.
• Ensure compliance with security regulations and company policies.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience

• 2-5 years of experience as a DevOps Engineer or similar role in a software engineering or IT operations environment.
• Experience with tools such as Jenkins, Git, Docker, Kubernetes, Ansible, Terraform, and other cloud-native technologies.

Skills

• Proficiency in scripting languages like Python, and Bash.
• Strong knowledge of Linux/Unix administration.
• Experience with cloud services (AWS and Azure) and managing serverless architectures.
• Strong analytical and troubleshooting skills, with a systematic approach to problem-solving.
• Effective communication skills, capable of collaborating with multi-disciplinary teams.

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Job Summary:

The Sales Development Representative (SDR) is a critical player in driving CEQUENS' revenue growth. This role combines lead generation, qualification, and sales to convert prospects into paying customers. The ideal SDR is a highly motivated, results-oriented individual with a passion for technology and sales.

Main Areas of Responsibility:

Lead Generation:

• Proactively identify, research, and contact potential customers within target industries.
• Conduct in-depth research on target accounts to understand their pain points and identify opportunities.
• Utilize various prospecting techniques (cold calling, email, social media) to generate high-quality leads.
• Qualify leads based on predefined criteria to determine their fit and potential for conversion.

Appointment Setting

• Schedule meetings and product demos for qualified leads with the sales team, ensuring a smooth transition of lead information and requirements.
• Follow up on leads at various stages of the sales funnel to ensure progression toward a sales opportunity.

Sales Pipeline Development:

• Schedule and conduct product demonstrations and discovery calls to showcase CEQUENS' value proposition.
• Effectively communicate CEQUENS' solutions and benefits to address customer needs.
• Build and nurture strong relationships with prospects to establish trust and credibility.
• Achieve and exceed monthly and quarterly lead generation and qualification targets.

 Sales Closure:

• Close small-volume deals independently, contributing directly to revenue generation.
• Collaborate with the sales team to develop and execute sales strategies.
• Utilize CRM to accurately track and manage sales activities and pipeline.
• Provide valuable insights and feedback on lead quality, sales process, and market trends.

Data Management

• Maintain accurate and up-to-date records of all interactions with prospective clients in the CRM system.
• Track and analyze lead generation activities and outcomes to refine strategies and improve effectiveness.

Collaboration and Feedback

• Work closely with the sales and marketing teams to align strategies and share insights from client interactions.
• Provide feedback on the lead generation process and participate in team meetings to discuss challenges and strategies for improvement.

Market and Competitive Intelligence

• Stay informed about market trends and competitive offerings to effectively position CEQUENS' solutions.
• Use insights from the market to enhance conversations with potential clients and identify new sales opportunities.

Education

• Bachelor’s degree in Business Administration, Marketing, or a related field.

 Experience

• 1-2 years of experience in sales development, lead generation, or a similar role, preferably in the technology or telecommunications industry.
• Experience with CRM software, preferably Hubspot.

Skills

• Strong communication skills, both verbal and written, with the ability to clearly convey information and engage potential clients.
• Excellent organizational and time management skills, capable of managing multiple tasks and priorities effectively.
• Strong interpersonal skills with a proactive approach to establishing connections and building relationships
• Ability to work in a fast-paced, target-driven environment and meet or exceed performance goals.
• Analytical skills to evaluate the effectiveness of lead generation strategies and tools.

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Job Summary:

An Architect will play a crucial role in the development and scaling of our CPaaS and SaaS communication platforms. Working in an agile environment, the candidate will collaborate with multiple squads to design and implement robust, scalable, and high-performance solutions. The role demands a strong understanding of microservices architecture and cloud-native technologies to enhance our platform's capabilities and deliver exceptional value to our clients.

Main Areas of Responsibility:

1. Assist in the architectural design and development strategy for our CPaaS and SaaS solutions.
2. Collaborate with different agile squads to ensure architectural alignment and integration across all components.
3. Support the adoption of best practices in software design, coding standards, and performance optimization.
4. Design and implement microservices that are scalable, resilient, and cloud-native.
5. Ensure system security, data privacy, and compliance with industry standards.
6. Provide guidance and support to team members in architectural concepts and technical skills.
7. Act as a liaison between technical and non-technical stakeholders to align architectural solutions with business needs.
8. Continuously evaluate and incorporate new technologies and frameworks to enhance product capabilities and performance.
9. Participate in code reviews, documentation, and adherence to agile methodologies.
10. Drive principal development efforts to ensure high-quality and maintainable codebases.

Qualifications and Skills:

1. Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
2. 3 to 4 years of experience in designing and implementing software architecture, particularly in CPaaS or SaaS environments.
3. Proficient in microservices architecture and cloud-native technologies (e.g., Kubernetes, Docker).
4. Strong programming skills in languages relevant to your tech stack (e.g., Java, Python, Go).
5. Deep understanding of agile methodologies and experience working in agile teams.
6. Excellent communication and leadership skills, capable of mentoring others and driving technical initiatives.
7. Experience with CI/CD pipelines, automated testing, and DevOps practices.
8. Knowledge of security best practices, data protection, and compliance frameworks.

Desirable Skills:

1. Certifications related to software architecture, cloud services, or agile methodologies.
2. Previous experience in telecommunications or similar industries.
3. Experience with specific cloud service providers (e.g., AWS, Azure, GCP).

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CEQUENS is a leading cloud communication platform, servicing more than 1200 enterprises worldwide, including Google, Telegram and Alibaba. The company offers Omni-Channel communication API’s that enable businesses to communicate with their customers in real-time via messaging services, and voice. As a Pricing Manager in the CPaaS industry, you will be responsible for managing the pricing strategy to promote growth and profitability within the organization. The ideal candidate should be a subject matter expert who is capable of delivering the resources and data that our teams require to provide the most compelling offers to our customers.

Responsibilities

• Build the pricing function from the ground up according to the CPaaS business model best practices.
• Develop pricing strategies to promote growth and profitability.
• Create detailed, complex financial and analytic models to forecast and analyze revenue performance, marketing efficiencies, and pricing optimization
• Develop procedures for comparing pricing performance to internal strategies and contracts and provide data-driven suggestions for margin stability and expansion.

• Manage the process for handling requests for special pricing, including escalation and feedback loops with relevant departments.

• Analyze price change requests from the sales team by evaluating margin impact, potential incremental volume, and competitor price levels

• Track market trends and keeping up to date on prices set by competitors

• Develop pricing models and make recommendations based on data analysis.
• Collaborate with customers and cross-functional teams to determine pricing solutions that meet their needs.
• Communicate pricing strategies to executive and departmental teams.
• Monitor and report on pricing metrics, such as revenue and profitability.
• Continuously improve pricing tools, systems and processes.

• Bachelor's degree in business, finance, economics, or related field.
• Proven experience in pricing strategy with a CPaaS business is a must for this role
• Knowledge of CPaaS business models and pricing strategies.
• Highly analytical and experienced in data analysis and interpretation.
• Excellent communication and interpersonal skills.
• Strong project management skills and ability to work cross-functionally.
• Proficient in Microsoft Excel and pricing tools.

About CEQUENS

CEQUENS is a leading cloud communication platform that provides Omni-Channel communication API’s enabling enterprises and developers to communicate with their customer base worldwide. CEQUENS’ proprietary Communication Platform leverages SMS, Voice, Push Notification, email, and Chat Apps APIs that is scalable, secure, reliable, and trusted by more than 1200 enterprises worldwide.

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CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.

Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.

Role Description

We are seeking an experienced and dynamic Business Development Manager to join our team, focusing on Mobile Number Portability (MNP) and HLR (Home Location Register) services. As a Business Development Manager, you will be responsible for driving business growth and expanding our MNP and HLR service offerings. Your primary objective will be to identify and develop strategic partnerships, cultivate relationships with clients in the voice industry, call centers, and other clients who utilize these services, and drive revenue growth. This role requires a deep understanding of the telecommunications industry, MNP and HLR services, and a proven track record in business development.

Responsibilities

• Develop and execute a comprehensive business development strategy to drive growth and increase market share in the MNP and HLR services sector, with a focus on voice companies, call centers, and other relevant clients.
• Identify and target potential clients in the voice industry, call centers, and other segments, to establish partnerships and generate new business opportunities for MNP and HLR services.
• Conduct market research and analysis to identify emerging trends, customer needs, and competitive landscape to inform business development strategies targeting the voice industry and call centers.
• Build and maintain strong relationships with key decision-makers and stakeholders in the voice industry, call centers, and other relevant segments.
• Lead negotiations, contract discussions, and agreement closures with clients, ensuring the terms and conditions are favorable and aligned with company objectives.
• Collaborate with cross-functional teams including product management, marketing, and technical teams to develop customized MNP and HLR solutions that meet the unique requirements of voice companies, call centers, and other clients.
• Stay updated on industry regulations, standards, and technological advancements related to MNP and HLR services to effectively position our offerings and maintain a competitive edge.
• Attend industry conferences, trade shows, and networking events targeting the voice industry, call centers, and other relevant segments to promote our services, build brand awareness, and generate leads.
• Monitor and report on key performance indicators (KPIs), sales activities, and business development progress to senior management.
• Provide market feedback, customer insights, and competitive intelligence to internal stakeholders to inform product development and strategic decision-making.

• Bachelor's degree in Business Administration, Marketing, or a related field. A master's degree is a plus.
• Proven track record in business development, specifically in the telecommunications industry and MNP and HLR services.
• In-depth knowledge of Mobile Number Portability (MNP), Home Location Register (HLR), and related services is a must, including industry trends, regulations, and technical aspects.
• Strong network of contacts and relationships with key players in the voice industry, call centers, and other relevant segments.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently, take initiative, and drive results in a fast-paced, dynamic environment.
• Analytical mindset with the ability to gather and interpret market data to inform business strategies.
• Proficiency in using CRM software and other sales and business development tools.
• Strong business acumen and strategic thinking skills.
• Willingness to travel as required to meet with clients and attend industry events.
• If you are a motivated and results-oriented professional with a passion for business development in the telecommunications industry, specifically targeting voice companies, call centers, and other clients utilizing MNP and HLR services, we encourage you to apply for this exciting opportunity.

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Job Summary:

The PMM will be joining Product Marketing team plays a central role in developing, positioning, and bringing our products and services to market. At CEQUENS, the PMM team works closely with the brand and growth marketing teams for product communication & messaging, Live demos at events, product campaigns…etc, as well as product managers to provide the customer & market insights needed to build product strategies & roadmaps and guide product development from conception to launch Product marketing manager is the role responsible for defining the market positioning within the context of the overall product strategy and it sits right at the intersection of the product team, sales team, marketing team and the feedback from customer success & support.

Build: Deeply understand the strengths, weaknesses, opportunities, and threats to our business, products and solutions, always connecting customer insights to roadmap strategy.

Launch: Bring products to market that prove our unique value, vision, and leadership by partnering with cross-functional teams to expand global customer reach and awareness. Deliver best-in-class product education and communications that bridge the gap between customer experience and product development.

Grow:Develop messaging that demonstrates deep audience understanding to effectively sell, continue to advocate for our customers, monitoring sentiment, and providing recommendations for new opportunities.

Key Roles and Responsibilities:

• Positioning & Messaging: Craft insights-backed product positioning and messaging that serves as the keystone for internal and external launch assets, marketing programs, web copy, presentations and more. Building Sales Kit & marketing collaterals as well as training sales team on value proposition. Classify products direction, industries, segments and markets (Market Strategy)
• Research:Partner with internal and external research teams to gain a deeper understanding of customers, competitors, and the market. Ensure product narratives and launch plans are informed by research insights, resonating with customers and continuously speaking to their challenges and pain points.
• Capture Voice of the customer: Act as the voice of the customer in product development, design, and strategy sessions. Conduct market research for new products and build business case. Identify and Identifying Buyers personas & building products & services pricing model. Capture feedback from customers and other go to market functions on what is working in order to improve messaging, as well as to share with Product Managers (to improve the product) and other go to market functions (to improve the approach to marketing, selling and servicing)
• Launch Execution:Develop and execute on full-funnel product launch strategies and tactical plans, collaborating closely with the product, growth, and integrated marketing teams on content and campaign development. Continuously bring launch learnings back to the product team to inform product development. Identify products unique value proposition & develop products market plan.
• Enablement: Create customer and sales enablement materials, partnering with content, CX, and enablement teams to ensure content is produced and delivered in a tailored way for customers. Work on Product naming conventions, Website revamp and SEO strategy planning, coordinating and executing demand generation campaigns through different channels. Prepare Online Marketing Content (e.g. newsletters, blogs & articles) & “How to” videos for new features. Create product content such as videos, website copy, articles and blog posts
• Team Support & Stakeholder management:Provide general support across the team including forecasting resources with cross-functional teams and streamlining process excellence. Working closely with Sales, Marketing, Content, Customer Success, Customer Support and Product departments.
• Data, Analytics & Reportage: Setting up funnels, dashboards to track important product marketing metrics and analysing performance on a regular basis. Integrating data from tools like GA, Data studio, Marketing automation tools and internal systems and databases. Taking a data-driven approach to inform decision-making.
• Culture:Embody our core values and uphold our unique company culture at Cequens. We value diversity and inclusion, and encourage our team members to be their authentic selves at work.

• 5+ years of work experience, with 4+ years of B2B or B2C SaaS product marketing
• Efficient, highly productive multitasker; ability to navigate ambiguity and eager to learn
• Proven success collaborating closely with Product, Marketing, Communications, Research, and Sales teams to deeply understand customers, develop messaging, create content, and execute on go-to-market campaigns
• Excellent English communication skills (written, verbal, visual), both for internal audiences at all levels of the organization and customer-facing messaging. Arabic is a plus
• Proven track record of developing and delivering go-to-market plans
• Experience driving new business segments or services launches
• Both technically deep and business savvy enough to interface with all levels and disciplines within the organization
• Strong project management skills; results-focused with impactful execution and follow-through; highly detail-oriented
• Bachelor’s degree; Masters degree nice-to-have

Tools Knowledge:

• Basic tools:MS office (excel, word and PowerPoint)
• Collaboration:Notion, MS teams, Slack, Share point or similar
• Project Management:Asana, Trello or similar
• Marketing Automation: Hubspot, Netcore, MoEngage
• Analytics:Tableau, SQL, Google Data studio
• Web/Digital Analytics: Google Analytics, Amplitude, Mix panel

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Job Summary

Role Description:

The Project manager will be responsible for planning and overseeing internal CEQUENS projects (HR/Marketing/Strategy/Governance) to ensure they are completed within the defined timeframe, scope and budget. The Project Manager will plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. This is all done within the confines of CEQUENS goals and vision.

Main Areas of Responsibility

Project Planning and Implementation

• Develop project scopes, objectives, and deliverables in collaboration with senior management to ensure technical feasibility.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on time, within scope, and within budget.

Project Monitoring and Reporting

• Monitor and track project progress against the Balanced Scorecard and other strategic frameworks.
• Manage changes to the project scope, schedule, and costs using appropriate verification techniques.
• Measure project performance using appropriate tools and techniques, and report to management as needed.

Documentation and Compliance

• Document project phases and create detailed reports for executive staff.
• Ensure adherence to all project management and company standards during project execution.
• Maintain comprehensive project documentation.

Team Coordination and Support

• Schedule and attend project meetings, taking minutes and ensuring clear communication of project statuses, deadlines, and ongoing issues.
• Provide administrative support as needed, including preparing presentations and maintaining plans and documentation.
• Assist project teams with the coordination of resources, equipment, meetings, and information.

Strategic Alignment and Support

• Align projects with business goals and objectives detailed in the company’s growth strategy and Balanced Scorecard implementation.
• Engage with stakeholders to define business requirements and project impacts.
• Analyse project outcomes and make recommendations for improvement based on the Balanced Scorecard metrics.

Skills

• 5 plus years of experience in project management, preferably with high-impact projects
• Core PM experience
• Balance score card experience
• Jira work management tools knowledge
• Confluence experience
• Agile Project Management experience to work on non technical project sprints
• Strong understanding of project management techniques and methods.
• Excellent time management and coordination skills
• Advanced proficiency in project management software tools, methodologies, and best practices
• Strong analytical and problem-solving skills
• Excellent communication, interpersonal, and negotiation skills
• Ability to work well with large and diverse teams
  

Education

• Bachelor’s Degree in Business Administration, Management, Project Management, or a related field. A Master’s degree is preferred
  

Certifications

• Certification in Project Management (e.g., PMP, PRINCE2) preferred

About Cequens

CEQUENS is a leading cloud communication platform in the Middle East and Africa region that provides Omni-Channel communication API’s enabling enterprises and developers to communicate with their customer base worldwide. CEQUENS’ proprietary Communication Platform leverages SMS, Voice, Push Notification, email, and Chat Apps APIs that is scalable, secure, reliable, and trusted by more than 500 enterprises worldwide, including HSBC, SAP, Google, Careem, Telegram, Anghami, SWVL, AlRajhi Bank, and Alibaba.com.

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