Job Summary:

We are seeking a highly skilled and motivated Infrastructure Manager to lead and manage our Infrastructure Operations (InfraOps), Application Operations (AppOps), and Site Reliability Engineering (SRE) teams. This is a pivotal role within our engineering department, tasked with ensuring our platform's reliability, scalability, and security while fostering a high-performing team culture.

The ideal candidate will bring a strong technical background in infrastructure and operations management, coupled with exceptional leadership and organizational skills.

Main Areas of Responsibility:

1.   Team Leadership and Development

• Lead and mentor three teams: InfraOps, AppOps, and SRE.
• Recruit, develop, and retain top talent to ensure a high-performing team.
• Foster a collaborative culture with a strong focus on accountability, innovation, and continuous improvement.
• Define team goals and KPIs aligned with organizational objectives.

2.    Infrastructure Management

• Oversee the design, deployment, and maintenance of scalable, reliable, and secure infrastructure.
• Ensure compliance with uptime SLAs (99.99%) through proactive monitoring and incident management.
• Drive automation initiatives to reduce manual work and improve efficiency.
• Manage capacity planning and cost optimization strategies.

3.    Application Operations (AppOps)

• Ensure the seamless operation of deployed applications and services.
• Optimize application performance and reliability, working closely with engineering teams.
• Oversee release management processes to minimize downtime and ensure smooth rollouts.

4.   Site Reliability Engineering (SRE)

• Implement and uphold SRE practices to enhance platform reliability and scalability.
• Oversee observability initiatives, including logging, monitoring, and alerting frameworks.
• Drive post-incident reviews to identify root causes and implement preventive measures.

5.    Security and Compliance

• Collaborate with security teams to enforce best practices across infrastructure and applications.
• Ensure compliance with industry standards and regulations (e.g., ISO 27001, GDPR).

6.      Cross-functional Collaboration

• Work closely with engineering, product, and business stakeholders to align infrastructure initiatives with organizational goals.
• Serve as a point of escalation for critical infrastructure and operational issues.

Qualifications and Skills:

Educational :

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

Technical Experience:

• Proven experience in infrastructure management, operations, and SRE practices.
• Expertise in cloud platforms (e.g., AWS, Azure, Google Cloud).
• Strong knowledge of automation tools (e.g., Terraform, Ansible, or similar).
• Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).
• Hands-on experience with CI/CD pipelines and DevOps best practices.

Leadership Experience:   

• 5+ years of leadership experience managing multiple teams.
• Proven ability to develop and implement team strategies aligned with company goals.

Soft Skills:

• Exceptional problem-solving and decision-making abilities.
• Strong interpersonal and communication skills.
• Ability   to thrive in a fast-paced, dynamic environment.

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Job Summary:

The DevOps Lead at CEQUENS oversees the development and operations team, ensuring seamless integration and continuous delivery of applications with a focus on automation, scalability, and infrastructure reliability. This role is pivotal in managing the deployment pipeline, from code development through all stages of production, optimizing processes, and maintaining system health. The DevOps Lead collaborates with software development, QA, and IT operations teams to enhance the deployment cycle and infrastructure management practices.

We are seeking a highly skilled and experienced DevOps Lead to spearhead our DevOps team. This individual will focus on Application Operations (AppOps), ensuring seamless deployment, availability, and performance of applications across environments. The ideal candidate should be proficient in Kubernetes (K8s), CI/CD pipelines, automation frameworks, and have a strong understanding of SLA management.

Main Areas of Responsibility::

1.   Team Leadership:

• Lead, mentor, and manage a team of four DevOps engineers.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.

2.    AppOps & Operations Management:

• Own and enhance the AppOps lifecycle, including deployment, monitoring, troubleshooting, and incident response.
• Ensure adherence to the platform’s 99.99% SLA through proactive monitoring and performance optimization.
• Define and enforce SLOs, SLIs, and operational metrics.

3.   Automation & CI/CD:

• Design, implement, and optimize CI/CD pipelines to ensure smooth and fast delivery.
• Automate repetitive tasks to improve efficiency and reduce operational overhead.

4.   Infrastructure Management:

• Manage and optimize Kubernetes clusters for scalability, reliability, and cost-efficiency.
• Collaborate with architecture and engineering teams to ensure infrastructure aligns with application requirements.

5.   Security & Compliance:

• Implement and maintain security best practices in all DevOps processes.
• Conduct regular compliance checks and audits as per company policies.

6.    Incident Management & RCA:

• Lead incident response efforts, including root cause analysis (RCA) and post-incident reviews.
• Develop playbooks and disaster recovery plans to ensure swift recovery during outages.

Qualifications and Skills:

• Experience: 6+ years in DevOps roles, with at least 2 years in a leadership capacity.
• Technical Expertise:

1. Strong hands-on experience with Kubernetes and container orchestration.
2. Proficiency in building and managing CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI/CD).
3. Expertise in scripting and automation tools (e.g., Python, Bash, Terraform, Ansible).
4. Solid understanding of SLA management, monitoring tools (e.g., Prometheus, Grafana, New Relic), and incident management practices.
5. Experience with cloud platforms (e.g., AWS, GCP, Azure).

• Leadership Skills: Proven ability to lead teams, resolve conflicts, and drive results.
• Problem-Solving: Analytical mindset with a proactive approach to resolving complex issues.

Preferred Skills and Certifications:

1. Certifications in Kubernetes (CKA/CKAD) or cloud platforms.
2. Knowledge of AppOps-specific tools and practices (e.g., Helm, Canary Deployments, Ansible, Terraform …).
3. Familiarity with SRE practices, including error budgets and chaos engineering.

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CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.

Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

Job Summary

As a Carrier Relations Manager at CEQUENS, you will be instrumental in fostering and nurturing enduring partnerships with Mobile Network Operators. You will serve as a crucial intermediary, dedicated to overcoming obstacles, maintaining high levels of satisfaction among MNO partners, and actively contributing to the expansion of CEQUENS’ presence in the market. Your responsibilities encompass delivering innovative technologies and solutions, including SMS monetization, SAAS & CPaaS offerings, channel partnerships, and connectivity improvements.  The role will be covering the North Africa and the Middle East 

Main Areas of Responsibility

Relationship Management:

• Build and nurture strong, lasting relationships with MNOs globally. You will be the primary point of contact for MNOs, ensuring their needs are met and addressing any challenges.  
• Implement strategies to enhance partnerships with MNOs. Collaborate closely with cross-functional teams to align goals and deliver exceptional service.  
• Monitor industry standards and regulations related to MNOs in different countries.  

Deliver Cutting-Edge Technologies:  

• Present and promote CEQUENS’ innovative technologies and solutions to MNO partners, including SMS monetization strategies, SAAS & CPaaS offerings, channel partnership opportunities, and enhancements in connectivity.
• Drive CPaaS sales by identifying opportunities and developing channel partnerships. Enhance our service offerings through strategic collaborations.  
• Identify growth opportunities to expand CEQUENS’ presence in existing and new markets.  
• Monitor industry trends, competitor activities, and emerging technologies.   

Contribute to Growth:  

• Play a key role in driving the expansion of CEQUENS’ market presence by identifying opportunities for growth, proposing strategic initiatives, and collaborating with cross-functional teams to execute plans effectively.
• Proactively identify and resolve any challenges or issues faced by MNO partners, working closely with internal teams to deliver effective solutions and maintain satisfaction.  

Industry Engagement:

• Represent the company at industry events, conferences, and forums.
• Share insights and trends to position the company as a thought leader in the carrier relations space.
• Qualifications and Skills:

Experience:  

• Minimum of 10 years of experience in carrier relations, with at least 5 years in a senior leadership role.

Education:

• Master/Bachelor’s degree in Business Administration, Telecommunications, or related field; Master’s degree preferred

Skills:

• Proven experience in carrier relations, business development, or a related role within the telecommunications industry.
• Strong understanding of mobile network operations, technologies, and market dynamics.
• Excellent communication, negotiation, and relationship-building skills.
• In-depth knowledge of the SMS and CPaaS industry, including regulatory requirements
• A2P SMS and CPaaS experience 
• Good network with MNOs and attend events 

• Strategic thinking, problem-solving abilities, and a results-driven mindset.
• Willingness to travel internationally as required for client meetings, conferences, and partnership development.
• Proficiency in English; additional languages like Arabic a plus.

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CEQUENS is a leading AI-powered omnichannel communication solutions provider, empowering over 1,200 businesses worldwide with seamless, secure, and scalable communication technologies. As we continue to innovate and grow, we are looking for a talented and driven Product Researcher to join our dynamic team.

Job Overview:

The Product Researcher will play a critical role in understanding customer needs, market trends, and competitive landscapes. You will work closely with product managers, developers, and marketing teams to gather insights that drive product innovation and improvement. Your work will inform key product decisions, ensuring CEQUENS remains at the forefront of the communication technology industry.

Key Responsibilities:

• Market Analysis: Conduct research on market trends, emerging technologies, and competitive products within the Communication Platform as a Service (CPaaS) space.
• Customer Insights: Gather and analyze customer feedback, behavior, and pain points to inform product development.
• Competitive Benchmarking: Identify competitors' strengths and weaknesses to highlight CEQUENS’ competitive advantages and areas for improvement.
• Data Analysis: Leverage qualitative and quantitative research methods to analyze data from multiple sources and present actionable insights.
• Product Testing & Validation: Collaborate with the product development team to test and validate new features and functionalities through customer surveys, usability testing, and other research methodologies. • Cross-Functional Collaboration: Work closely with product managers, marketing, and sales teams to ensure research findings align with business goals.
• Reporting: Create detailed reports and presentations that clearly communicate research insights and actionable recommendations to stakeholders.
• Trend Identification: Stay updated on technological advancements in the fields of AI, communication platforms, and omnichannel solutions to suggest innovative ideas for product development.

Education:

• Bachelor’s degree in market research, product development, business, or a related field.
• A master’s degree is a plus.

Experience:

• 3-5 years of experience in product research, market research, or a related role, preferably in technology, telecommunications, or SaaS industries.

Skills:

• Strong analytical skills with the ability to interpret complex data and present clear insights.
• Proficiency in research tools and software (e.g., Google Analytics, SEMrush, SurveyMonkey, etc.).
• Familiarity with qualitative and quantitative research methods.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a cross-functional environment.
• Understanding of CPaaS, SaaS, and communication technologies is a strong advantage.
• Personal Attributes: o Curiosity and passion for technology and customer behavior.
• Attention to detail and a problem-solving mindset.
• Strong time management skills and ability to handle multiple projects simultaneously

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The Content Marketing Specialist at CEQUENS is tasked with creating and managing digital content that effectively communicates the brand's messaging and drives demand for products. This role involves developing engaging content for various digital platforms, including the company’s website, blog, social media, and newsletters. The specialist will work closely with marketing teams to ensure content aligns with marketing strategies and campaigns, maintaining consistency with the brand’s voice, style, and tone.

Main Areas of Responsibility

Content Strategy Development

• Develop and lead the company’s content strategy to ensure effective brand messaging and demand generation through digital content.
• Manage an editorial calendar to ensure timely publication of content across all platforms.

Content Creation and Management

• Create compelling and engaging content for digital platforms that resonates with target audiences and drives lead generation.
• Fulfill the editorial needs for various departments, including campaigns, ads, and event collateral.

Editorial and Brand Consistency

• Implement and maintain editorial guidelines to ensure all content is consistent with the brand’s voice, style, and tone.
• Responsible for the ongoing content development and updates of the company’s digital assets.

Collaboration and Workflow Management

• Collaborate with marketing, sales, and design teams to produce content that supports company objectives.
• Manage content workflow and schedules to ensure efficient content production and delivery.

Education

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.

Experience

• Minimum of 3 years of work experience in online content marketing, preferably in telecommunications or relevant B2B industries.

Skills

• Exceptional writing and editing skills in both English and Arabic, with a strong ability to tell compelling stories and craft engaging messages.
• Creative and editorial mindset with the ability to determine audience preferences and deliver content that meets their needs.
• Strong understanding of digital marketing practices and concepts, including SEO and basic web development (HTML, CSS, JavaScript).
• Proficient in time management and able to handle the fast-paced environment.
• Knowledge of graphic design and video production is advantageous.

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The Content Marketing Specialist at CEQUENS is tasked with creating and managing digital content that effectively communicates the brand's messaging and drives demand for products. This role involves developing engaging content for various digital platforms, including the company’s website, blog, social media, and newsletters. The specialist will work closely with marketing teams to ensure content aligns with marketing strategies and campaigns, maintaining consistency with the brand’s voice, style, and tone.

Main Areas of Responsibility

Content Strategy Development

• Develop and lead the company’s content strategy to ensure effective brand messaging and demand generation through digital content.
• Manage an editorial calendar to ensure timely publication of content across all platforms.

Content Creation and Management

• Create compelling and engaging content for digital platforms that resonates with target audiences and drives lead generation.
• Fulfill the editorial needs for various departments, including campaigns, ads, and event collateral.

Editorial and Brand Consistency

• Implement and maintain editorial guidelines to ensure all content is consistent with the brand’s voice, style, and tone.
• Responsible for the ongoing content development and updates of the company’s digital assets.

Collaboration and Workflow Management

• Collaborate with marketing, sales, and design teams to produce content that supports company objectives.
• Manage content workflow and schedules to ensure efficient content production and delivery.

Education

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.

Experience

• Minimum of 3 years of work experience in online content marketing, preferably in telecommunications or relevant B2B industries.

Skills

• Exceptional writing and editing skills in English with a strong ability to tell compelling stories and craft engaging messages.
• Creative and editorial mindset with the ability to determine audience preferences and deliver content that meets their needs.
• Strong understanding of digital marketing practices and concepts, including SEO and basic web development (HTML, CSS, JavaScript).
• Proficient in time management and able to handle the fast-paced environment.
• Knowledge of graphic design and video production is advantageous.

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The Graphic Design Manager at CEQUENS is responsible for overseeing the visual aesthetics and graphic design projects across the company. This role entails planning and managing design projects from inception through to completion, maintaining brand guidelines and in line with the creative direction for the company. The Graphic Design Manager will collaborate closely with the Art Director in addition to marketing and product teams to ensure that all visual communications meet strategic goals and connect effectively with the target audience. This position requires a blend of creative vision and project management skills.

Main Areas of Responsibility

Project Management and Planning

• Plan and manage comprehensive design projects from conception to completion.
• Ensure projects are delivered on time, within scope, and meet high-quality standards.

Creative Direction and Branding

• Maintain the company’s creative direction and visual identity.

Marketing and Strategic Alignment

• Collaborate with the marketing department to understand initiatives, strategic positioning, and target audience.
• Design impactful high-quality, original artworks marketing materials, including emails banners, PowerPoint presentations. GIFs, templates, interactive interfaces, website designs, and web banners.

Visual Style and Standards

• Update and enforce visual style guides to ensure consistent use across all product teams and external partners.
• Oversee the development of visual and content assets, ensuring they meet the established Qualifications and Skills
  
  
  
  

Education

• A Bachelor’s degree in Fine Arts, Graphic Design, or a related field is required.

Experience

• A minimum of 4 years of experience in a design role, with a proven track record of managing large-scale design projects.

Skills

• High proficiency in Adobe Creative Suite, including Photoshop, Illustrator, InDesign, and XD.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Deep understanding of branding, layout, color theory, and typography across all media.

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About CEQUENS CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

Job Summary

The Partner Development Manager is responsible for acquiring, onboarding, and managing strategic partnerships that support business growth. This role involves identifying potential partners, System Integrators, Independent Service Providers ( ISV ) and Global Technology Platforms; fostering relationships, ensuring successful onboarding, and aligning partner activities with internal teams to drive mutual success.

Main Areas of Responsibility:

Partner Acquisition:

• Identify and target potential ISV’s and Global System partners through research, outbound prospecting, and managing inbound leads
• Build relationships through in-depth discussions to assess fit and present the partner program
• Coordinate technical vetting, manage contracting, and organize top-level meetings for partner alignment.

Partner Onboarding

• Lead and coordinate onboarding sessions, covering orientation, sales, marketing and customer success enablement
• Activate partner profiles, provide access rights, and guide partners through success tools
• Ensure regular communication and engage partners in company events and updates

Partner Management

• Collaborate on business and marketing planning, account mapping, and lead generation with partners
• Regularly review sales pipelines and coordinate training to enhance partner capabilities
• Work closely with customer success to address partner needs and maintain satisfaction

Internal Alignment

• Facilitate alignment between partners and sales teams, managing lead handoff and ensuring smooth collaboration
• Handle escalations from partners, resolving technical and commercial issues promptly
  Train sales teams on effective partnership engagement and protocols

Operational Tasks

• Accurate tracking of leads and opportunities from Partners
• Organize regular calls to maintain alignment between partners and internal teams

Education:

• Bachelor’s degree in Business Administration, Marketing, or a related field
• MBA is a plus

Experience:

• 5+ years of experience in partner development with ISV’s and Global System partners , business development, or a related role within the CPaaS or SaaS business
• Proven track record in managing strategic partnerships with ISV’s / Global System partners and driving business growth

Skills:

• Strong negotiation and relationship management skills
• Excellent communication skills, both verbal and written
• Ability to analyze market trends and adapt strategies accordingly
• Experience in working with cross-functional teams and managing complex projects
• Proficiency in CRM software and Microsoft Office Suite

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The Financial Planning & Analysis (FP&A) Analyst at CEQUENS role is a key role in supporting the company's financial planning processes and providing insights to support decision-making. This includes the responsibility of overseeing budgeting, forecasting, and financial analysis activities, as well as collaborating with cross-functional teams to optimize performance and drive business growth. This role offers an opportunity to contribute to the company's success by providing actionable financial intelligence and driving continuous improvement initiatives.

Main Areas of Responsibility:

Financial Planning and Forecasting

• Supporting the annual budgeting process, working closely with department heads to develop detailed budgets and forecasts aligned with strategic objectives.
• Involved in developing financial models and scenarios to support decision-making and long-term planning, incorporating key drivers and assumptions.

Financial Analysis and Reporting

• Prepare monthly, quarterly, and annual financial reports and variance analyses, providing insights into financial performance and trends.
• Analyze key performance indicators (KPIs) and financial metrics to identify areas of improvement and inform business decisions.

Strategic Planning and Decision Support

• Provide financial insights and analysis to support strategic initiatives, investment decisions, and business development opportunities.
• Collaborate with business partners to evaluate and assess the financial impact of proposed projects and initiatives.

Cross-Functional Collaboration

• Work closely with accounting, sales, operations, and other departments to ensure alignment of financial goals and objectives.

Performance Management and Optimization

• Monitor and track actual financial performance against budget and forecast, identifying areas of variance and implementing corrective actions as needed.
• Report on business’s key performance indicators (KPIs) and performance dashboards to measure and monitor business performance.

Education

• Bachelor's degree in Finance, Accounting, Economics, or related field; Master's degree or CMA/CIMA qualification is preferred, CPA/CFA is a plus.

Experience

• Minimum of 5-7 years of experience in financial planning and analysis, budgeting, forecasting, and financial modeling, preferably in a technology or SaaS industry.

Skills

• Advanced proficiency in financial modeling, analysis, and reporting tools (e.g., Excel, PowerPoint, ERP systems).
• Strong understanding of accounting principles, financial management reporting, and performance metrics.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex financial data into actionable insights.
• Strong communication and presentation skills, with the ability to convey financial information effectively to non-financial stakeholders.

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Job Summary:

The Head of Product Marketing at CEQUENS is a strategic leader responsible for overseeing the product marketing team and defining the market positioning in alignment with the company's overall product strategy. This role is critical in interfacing between the product, sales, and marketing teams, ensuring a cohesive approach to market through effective messaging, product launch execution, and market penetration. The primary responsibility involves leading the product marketing strategy to ensure all products are successfully introduced and communicated in the market, maximizing their impact and profitability.

Main Areas of Responsibility

Strategic Marketing Leadership

• Develop and oversee the crafting of insights-backed product positioning and messaging that resonate with target audiences. Ensure marketing collaterals and sales kits are up-to-date and effectively communicate the product’s value proposition.
• Define and guide the product marketing team in classifying product direction, industries, segments, and target markets to tailor the marketing strategies effectively.

Research and Market Intelligence

• Direct and enhance efforts in partnering with both internal and external research teams to gain a deeper understanding of the market landscape, customer needs, and competitive positioning.
• Champion customer insights throughout the product development and marketing process, ensuring customer feedback directly influences product strategy and communication.

Go-to-Market Strategy and Demand Generation

• Own the development and execution of comprehensive go-to-market strategies, collaborating with cross-functional teams to align product positioning, messaging, and launch plans with business objectives, driving product adoption and market penetration.
• Lead the planning and implementation of robust demand generation campaigns that effectively drive product adoption and ongoing engagement.

Enablement and Team Management

• Ensure the product marketing team creates effective sales training materials and conducts regular sessions to keep the sales team well-informed and equipped to sell.
• Manage, mentor, and grow the product marketing team, fostering a culture of high performance and continuous innovation.

Data-Driven Decision Making

• Oversee the setup and ongoing management of dashboards to monitor product marketing performance, making data-driven decisions to optimize strategies and report on ROI.

Qualifications and Skills

Experience

• 8+ years of work experience in product marketing within the B2B CPaaS sectors, with a strong track record in leadership roles.
• Extensive experience in developing strategic marketing plans and leading successful product launches

Education

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Master’s degree or advanced marketing qualifications highly regarded.

Skills

• Exceptional leadership and communication skills, capable of motivating and directing a team towards achieving strategic objectives.
• Profound understanding of market analysis and strategic marketing planning.
• Expertise in digital marketing and sales enablement strategies.
• Strong project management skills, with the ability to manage multiple priorities in a dynamic, fast-paced environment.
• Proven track record of developing and delivering go-to-market strategy.
• Experienced with Notion, MS Teams, Trello, etc.
• Proficient in HubSpot, Google Analytics, and advanced data analysis tools like SQL and Tableau.

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Job Summary:

An Architect will play a crucial role in the development and scaling of our CPaaS and SaaS communication platforms. Working in an agile environment, the candidate will collaborate with multiple squads to design and implement robust, scalable, and high-performance solutions. The role demands a strong understanding of microservices architecture and cloud-native technologies to enhance our platform's capabilities and deliver exceptional value to our clients.

Main Areas of Responsibility:

1. Assist in the architectural design and development strategy for our CPaaS and SaaS solutions.
2. Collaborate with different agile squads to ensure architectural alignment and integration across all components.
3. Support the adoption of best practices in software design, coding standards, and performance optimization.
4. Design and implement microservices that are scalable, resilient, and cloud-native.
5. Ensure system security, data privacy, and compliance with industry standards.
6. Provide guidance and support to team members in architectural concepts and technical skills.
7. Act as a liaison between technical and non-technical stakeholders to align architectural solutions with business needs.
8. Continuously evaluate and incorporate new technologies and frameworks to enhance product capabilities and performance.
9. Participate in code reviews, documentation, and adherence to agile methodologies.
10. Drive principal development efforts to ensure high-quality and maintainable codebases.

Qualifications and Skills:

1. Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
2. 3 to 4 years of experience in designing and implementing software architecture, particularly in CPaaS or SaaS environments.
3. Proficient in microservices architecture and cloud-native technologies (e.g., Kubernetes, Docker).
4. Strong programming skills in languages relevant to your tech stack (e.g., Java, Python, Go).
5. Deep understanding of agile methodologies and experience working in agile teams.
6. Excellent communication and leadership skills, capable of mentoring others and driving technical initiatives.
7. Experience with CI/CD pipelines, automated testing, and DevOps practices.
8. Knowledge of security best practices, data protection, and compliance frameworks.

Desirable Skills:

1. Certifications related to software architecture, cloud services, or agile methodologies.
2. Previous experience in telecommunications or similar industries.
3. Experience with specific cloud service providers (e.g., AWS, Azure, GCP).

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CEQUENS is a leading cloud communication platform, servicing more than 1200 enterprises worldwide, including Google, Telegram and Alibaba. The company offers Omni-Channel communication API’s that enable businesses to communicate with their customers in real-time via messaging services, and voice. As a Pricing Manager in the CPaaS industry, you will be responsible for managing the pricing strategy to promote growth and profitability within the organization. The ideal candidate should be a subject matter expert who is capable of delivering the resources and data that our teams require to provide the most compelling offers to our customers.

Responsibilities

• Build the pricing function from the ground up according to the CPaaS business model best practices.
• Develop pricing strategies to promote growth and profitability.
• Create detailed, complex financial and analytic models to forecast and analyze revenue performance, marketing efficiencies, and pricing optimization
• Develop procedures for comparing pricing performance to internal strategies and contracts and provide data-driven suggestions for margin stability and expansion.

• Manage the process for handling requests for special pricing, including escalation and feedback loops with relevant departments.

• Analyze price change requests from the sales team by evaluating margin impact, potential incremental volume, and competitor price levels

• Track market trends and keeping up to date on prices set by competitors

• Develop pricing models and make recommendations based on data analysis.
• Collaborate with customers and cross-functional teams to determine pricing solutions that meet their needs.
• Communicate pricing strategies to executive and departmental teams.
• Monitor and report on pricing metrics, such as revenue and profitability.
• Continuously improve pricing tools, systems and processes.

• Bachelor's degree in business, finance, economics, or related field.
• Proven experience in pricing strategy with a CPaaS business is a must for this role
• Knowledge of CPaaS business models and pricing strategies.
• Highly analytical and experienced in data analysis and interpretation.
• Excellent communication and interpersonal skills.
• Strong project management skills and ability to work cross-functionally.
• Proficient in Microsoft Excel and pricing tools.

About CEQUENS

CEQUENS is a leading cloud communication platform that provides Omni-Channel communication API’s enabling enterprises and developers to communicate with their customer base worldwide. CEQUENS’ proprietary Communication Platform leverages SMS, Voice, Push Notification, email, and Chat Apps APIs that is scalable, secure, reliable, and trusted by more than 1200 enterprises worldwide.

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