Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify and, Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

Who you are

You are an adaptable and resourceful IT Manager who thrives in the ever-changing startup environment. Your ability to forge strong collaborations across various business functions ensures that IT initiatives align seamlessly with broader company goals. 

Your adept skill at balancing priorities and having a realistic approach to capacity planning guarantee smooth and efficient operations. With your keen eye for detail and pragmatic mindset, you continuously drive IT projects forward while keeping sight of the bigger picture.

What you’ll do

As the IT Manager, you will oversee and ensure the efficient functioning of our IT services and support operations. You will manage onboarding and offboarding processes and directly administer key IT systems in Sendle. Your role will be crucial in maintaining the integrity and stability of our systems for our remote-first culture and team members globally. Additionally, you will coordinate with vendors and ensure compliance with IT policies.

We are looking for someone with proven experience in IT management, excellent problem-solving and troubleshooting skills, strong leadership and cross-functional team management abilities, effective communication skills with the ability to explain technical concepts to stakeholders, and knowledge of data privacy regulations and cybersecurity best practices.

IT Services and Support:

• Handling access requests to various applications and services.
• Creating and managing email groups.
• Troubleshooting issues related to services and platforms, as well as addressing device and application troubleshooting.
• Notifying stakeholders of service interruptions or outages and managing IT escalations, using these situations as learning opportunities.
• Addressing security-related requests, providing guidance on best practices, and handling concerns about potential risks, including taking down imposter and malicious sites.

IT and Security Operations:

• Coordinating with vendors for hardware and software purchases.
• Ensuring compliance with IT policies and regulations.
• Managing IT through regular communication, ticket and project reviews, and training sessions.
• Discovering and implementing process improvements and maintaining documentation.
• Conducting periodic training sessions on data privacy and cybersecurity.
• Serving as the point of contact for external partners and clients regarding information on security assessments and questionnaires.
• Providing guidance on good cyber security practices and addressing security concerns.

Onboarding and Offboarding:

• User provisioning and managing resource access for new hires.
• Procuring devices and software licenses for new hires.
• Conducting IT introduction sessions for new hires.

IT Systems Administration:

• Managing the following systems, including but not limited to 1Password, Google Workspace, Miro, Notion, Trello, and Slack.

What you’ll need

• 5-8 years of progressive experience overseeing IT operations in multiple countries, understanding global IT challenges and best practices.
• A thorough understanding of cybersecurity principles, risk management, and compliance with global security standards.
• Proficiency in managing critical IT systems, including enterprise software and productivity tools.
• Clear and effective verbal and written communication skills
• Strong analytical and problem-solving abilities to tackle complex IT challenges.
• Ability to manage multiple projects simultaneously, ensuring timely delivery and adherence to budgets.
• Can adapt IT strategy with business goals, driving innovation and digital transformation.
• Ability to negotiate and manage relationships with global vendors and service providers.
• Strong ethical standards and a commitment to maintaining the confidentiality and integrity of information.
• Can thrive in a remote-first environment and be flexible with meeting across multiple time zones (Australia, Philippines, US, and Canada).

What we offer

• 15 days of paid holidays
• 15 days of sick leave
• Birthday leave
• Night Differential pay as applicable
• HMO on Day 1 + 2 free dependents
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble - We put others first.We embrace and seek feedback from others. 
• Honest - We speak gently but frankly.We take ownership of our mistakes and speak the truth. 
• Happy - We enjoy the journey.We are optimistic and find opportunities in all things. 
• Hungry - We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing - We relentlessly deliver.We know the goal and work fearlessly towards it. 

Also, we would like you to know:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at careers@sendle.com to discuss your needs.

But it’s important to us that you know:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral and LinkedIn.

#LI-Remote

A bit about us

Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify and, Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

Purpose

The purpose of the Partnership Specialist is to support our partnership efforts and drive partner growth. You will assist the Director of Partnerships in managing a portfolio of high-profile partners in the e-commerce and logistics industry, providing them with best-in-class partner management from onboarding to ongoing support to achieve Sendle's partner goals. You will play a key supporting role in developing and managing strategic partnerships with key partners, including shipping and eCommerce platforms. 

The ideal candidate will have a strong interest and motivation in driving business growth for Sendle and our partners. You will be self-motivated, eager to learn, and have the ability to juggle different partners and their needs. You will be viewed as a trusted contact by our partners and be fiercely passionate about developing best-in-class partnerships. You will be motivated by challenges, comfortable with changes, and be hungry to learn and grow.

What you’ll do

Cultivate relationships with Sendle partners

• You'll be seen as the reliable and trusted point of contact, with partners turning to you for day-to-day requests and management.
• Work closely with all of Sendle’s partners to help them grow their business with Sendle through collaborative marketing campaigns, product development and training. 

Contribute to team growth

• Support Director of Partnerships with strategic partner initiatives and optimisation, including partner marketing campaigns.
• Collaborate with Sendle’s Partner integration team to resolve technical or product issues faced by partners.
• Provide updates and status back to partnership and support teams.
• Analyse partnership performance and highlight potential opportunities or risks.

Manage day-to-day operations

• Investigate and resolve issues that prevent the partner (and/or their merchants)  from conducting business operations.
• Work with the Integrations Support Engineer to educate internal teams, including support, in handling partner-specific matters and questions.
• Work with Sendle's content and marketing team to help build partner marketing content and assist with any campaign planning or implementation.

Educate and advocate for Partnerships

• Be an advocate with Sendle’s internal stakeholders to communicate partner requirements and bring their viewpoints to relevant internal stakeholders/forums. 
• Establish relationships with partners to also advocate for Sendle’s brand and to gather partner requirements. 

What you’ll need

• 3+ years’ experience in a key account or partner management or a customer facing role.
• Working knowledge of the eCommerce in Australia and/or complementary sectors.
• An insatiable curiosity to understand partner and customer’s needs.
• A curious and business-minded individual with a strong interest in identifying and pursuing opportunities for business growth.
• Your proactive attitude makes you versatile, unafraid to dive into various tasks, and adept at fostering great relationships.
• Project management nous and the ability to plan, manage and execute multiple projects across multiple teams.
• Some experience in marketing, would be highly beneficial.
• Strong analytical skills, able to translate data into actionable insights. 
• Confident communicator with strong interpersonal skills, able to effectively engage with partners and articulate their needs and requirements.
• Ability to thrive in a fast-paced, ever changing tech environment.
• Comfortable with juggling a number of different tasks across different partners simultaneously.  
• You’ll look for ways to improve, save time and do things smarter.

Preferred (but not essential) Computer/Software/Application Proficiency:                

• Slack
• G Suite
• Notion
• Hubspot 
• Zendesk

What we offer

• 15 days of paid holidays
• 15 days of sick leave
• Birthday leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble-We put others first.We embrace and seek feedback from others. 
• Honest-We speak gently but frankly.We take ownership of our mistakes and speak the truth. 
• Happy-We enjoy the journey.We are optimistic and find opportunities in all things. 
• Hungry-We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing-We relentlessly deliver.We know the goal and work fearlessly towards it. 

Also, we would like you to know:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at careers@sendle.com to discuss your needs.

But it’s important to us that you know:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral and LinkedIn.

#LI-Remote

Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable, and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single-country operation in Australia to a successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify, and Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

A bit about the role

We are looking for a Senior Data Engineer who is passionate about building scalable data systems that will enable our vision of data democratization to drive value for the business.

As a company, data is at the center of every critical business decision we make. With this role, you will work across many different areas of the business, learning about everything from marketing and sales to courier logistics and network performance. Additionally, there is the opportunity to work directly with stakeholders, with you being a technical thought partner and working collaboratively to design and build solutions to address key business questions. 

What you’ll do

• Develop, deploy, and maintain data models to support the data needs of various teams across the company
• Build data models with DBT, utilizing git for source control
• Ingest data from different sources (via Fivetran, APIs, etc.) into Snowflake for use by the DBT models
• Collaborate with the Data Engineering team to brainstorm, scope, and implement process improvements
• Work with the entire Data and Analytics team to enhance data observability and monitoring
• Act as a thought partner for stakeholders and peers across the company on ad hoc data requests and identify the best approach and design for our near-term and long-term growth objectives
• Understand the tradeoffs between technical possibilities and stakeholder needs and strive for balanced solutions
• Hold self and others accountable to meet commitments and act with a clear sense of ownership
• Demonstrate persistence in the face of obstacles, resolve them effectively, and involve others as needed
• Contribute to our data literacy efforts by improving the accessibility, discoverability, and interpretability of our data
• Research industry trends and introduce new methodologies and processes to the team

What you’ll need

• Experience with data modeling, data warehousing, and building ETL pipelines (Dagster, DBT, and Snowflake experience a plus)
• Advanced SQL knowledge
• Experience with source control technologies such as git
• Strong communication skills and the ability to partner with business stakeholders to translate business requirements into technical solutions
• Ability to effectively communicate technical approach with teammates and leaders 
• Ability to thrive in a remote environment through effective async communication and collaboration
• Ability to manage multiple projects simultaneously
• A can-do attitude and demonstrates flexibility by readily taking on new opportunities and assisting others
• The 5Hs (our core values) in their approach to work and building partnerships with stakeholders and teammates

What we’re offering

• The chance to work with a creative team in a supportive environment
• A personal development budget
• You are able to create your own work environment, connecting to a remote team from anywhere in Australia
• EAP access for you and your immediate family, because we care about your wellbeing
• Options through participation in Sendle’s ESOP

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

• Humble - We put others first. We embrace and seek feedback from others.
• Honest - We speak gently but frankly. We take ownership of our mistakes and speak the truth.
• Happy - We enjoy the journey. We are optimistic and find opportunities in all things.
• Hungry -We aspire to make a difference. We aim high, step out of our comfort zones, and tackle the hard problems.
• High-Performing - We relentlessly deliver.We know the goal and work fearlessly towards it.

Legally, we need you to know this: 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at careers@sendle.com to discuss your needs.

But it’s important to us that you know this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral and LinkedIn.

#LI-Remote