JOB SUMMARY:   

Ten exists to become the world’s most trusted service provider.  As Workforce Management Analyst, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods.  Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to determine our ongoing staffing requirements. Success in this respect means we consistently achieve all core service level agreements (SLAs), and deliver best in class service as cost-effectively as possible.  

In addition, you will support the longer-term forecasting that ensures we are poised to effectively handle expected business growth and one-off events.  You will ensure that business leaders have the information they need with enough advance notice to right-size our teams to be in step with such business changes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Provide the Resource Planning Daily and Hourly.

·         Provide standardized daily, weekly and monthly reporting and ad-hoc analytical support to the wider operations team at Ten to ensure there is full understanding of resourcing in your region

·         Analise stat and SLA’s to ensure we have effectively scheduled

·         Ensure high visibility of the forecasting approach that informs scheduling so that other stakeholders are clear and bought into changes required to meet forecasts  

·         Manage changes to skill sets as LMs receive program-specific training and/or as mandated by changes to service teams 

·         Provide Breaks Schedule to ensure that all LMs will have breaks accordingly the local law.

·         Provide sizing of trainings and buzz to ensure that we will have the best option protect the SLAs.

·         Take overall responsibility for the route and WFM in your local region in order to maintain accuracy.

·         Investigate any SLA failure cause by schedule non-adherence, producing a root cause analysis and remedial actions for the relevant Team Managers

·         Maintain and update the rota rules ahead of each quarter as per business needs and present them to the wider group as well as support them through implementation

·         Report within your regions requirements whether that’s daily pulse, weekly inbound task reports

·         Investigate any SLA failure cause by schedule non-adherence, producing a root cause analysis and remedial actions for the relevant Team Managers 

·         Strong, sound knowledge of workforce planning and optimization with a preference for experience using at least one industry-leading Workforce Management platform  

·         High fluency in using data to provide quick, effective analysis and forecasting, including use of Microsoft Excel 

·         Fluency English.

·         Complete Graduation

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

See more jobs at Ten Group Openings

Apply for this job

JOB SUMMARY:   

Ten exists to become the world’s most trusted service provider.  As Workforce Assistant, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods.  Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to distribute our demand in the best way to deliver the member request in the best time. Success in this respect means we consistently achieve all core service level agreements (SLAs), and deliver best in class service as cost-effectively as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

·         Provide standardized daily and weekly reporting and ad-hoc analytical support to the wider operations team at Ten to ensure there is full understanding of volumes and resourcing in your region

·         Analise SLA’s and Response Time to ensure we have effectively scheduled

·         Ensure high visibility of the jobs volumes approach that informs scheduling so that other stakeholders are clear and bought into changes required to meet demand.

·         To meet or beat targeted performance SLA’s through effective allocation of demand.

·         Ensure that if last minute absence affects coverage, appropriate overtime is arranged 

·         Provide a real time control about the demand (jobs and inbound volume), unavailability and SLA’s, ensure that all stakeholders know about the real operation health.

·         Provide a strong control of overtime

·         To manage shift swaps and days off request.

·         To keep the schedules updated with vacation requests and absenteeism.

·         To support the team to take over the public holiday coverage.

·         Ensure that daily reporting on schedule adherence, unavailability and timekeeping

·         Review and report on ‘Task Exceptions’ to ensure there is no manipulation of the telephony system

·         Provide the allocation of jobs when required with the objective to met Response Time and achieve the regional efficiency.

·         High fluency in using data to provide quick, effective analysis and forecasting, including use of Microsoft Excel 

·         Graduation completed or on course

·         English is highly desirable

See more jobs at Ten Group Openings

Apply for this job

Overview

At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

 We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?  

As a Private Travel Manager, you will play a critical role in inspiring and arranging truly unique and life transforming travel for our members. You will become the organiser of choice for your member portfolio, offering a seamless, high touch service and best of breed customer service. 

Your role involves inspiring, creating and booking bespoke itineraries, developing a rapport with your allocated members and creating experiences that using your exceptional knowledge of the global travel at the highest level. 

You will work closely with the product and content teams to create marketing collateral that ignites interest from our members to trust Ten with their every travel need. 

Who we’re looking for

An experienced, dynamic and reliable individual that is looking to grow their experience within luxury travel and create a culture of excellence and integrity within the team.

KEY RESPONSIBILITIES

Service Delivery  

• Curate bespoke luxury travel itineraries tailored to the unique preferences, interests, and requirements of high-net-worth individuals for Ten Members

• Develop and maintain relationships with a portfolio of key members, family offices and corporate clients, understanding their wants and needs and putting their satisfaction at the heart of everything that we do 
• Cultivate and maintain strong relationships with UHNW clients, understanding their preferences and anticipating their needs to exceed expectations at every turn
• Help to develop, attend and host member events to promote Ten’s luxury travel offering 
• Proactively curate unique experiences for members, working closely with the product and content teams to create collateral that can be shared 
• Work closely with internal teams such as concierge services, destination specialists, and operations to ensure seamless collaboration and execution of travel plans.
• Handle sensitive client information with the utmost discretion and maintain strict confidentiality at all times.
• Produce timely, accurate and informative documentation to support travel arrangements 
• Be always on call to members when travelling 
• Keep abreast of the latest trends and developments in luxury travel, continuously enhancing product knowledge and expertise to offer innovative and cutting-edge experiences.

Guidelines for Hybrid/Home Office option:

• Number of days in the office to be agreed, however open to fully remote options
• If working remotely, a secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete

EDUCATION/EXPERIENCE

Knowledge, Skills & Abilities

• Solid background in high end luxury travel industry, including experience in curating bespoke travel experiences, managing high-profile clients, and collaborating with luxury accommodations and service providers.
• Well-travelled and able to use your own travel experiences to inspire our members along side in-depth knowledge of luxury travel destinations worldwide.
• Experienced in working with high-net-worth clients and family offices 
• The ability to effectively sell premium services, negotiate with suppliers, and upsell additional amenities is vital for driving revenue and maximizing client satisfaction.
• The ability to build and maintain strong relationships with high-net-worth individuals
• Sound knowledge of high end product, including private jets, yacht charter, expedition travel and cruising 
• Ability to organise, attend and host events with members and demonstrate an understanding of the high-end market
• A deep commitment to providing unparalleled customer service along with the ability to anticipate and fulfill the unique needs and preferences of luxury clientele.
• Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury travel industry, fostering trust and loyalty.
• Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust.
• Must be enthusiastic about creating unforgettable experiences and exceeding client expectations.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you outside of Medical, Dental and Vision benefits.

• A competitive salarydepending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Discount on Pet Insurance, legal advisory, and a multitude of other supplemental benefits.
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• IATAcard after 90 days which gives access to travel discounts.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada. As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment. 

Beside offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment. 

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

"Join our team spearheading an exciting growth initiative in Luxury Travel! As we expand our horizons, we’re seeking passionate individuals to drive innovation and elevate experiences. If you thrive on shaping the future of travel and delighting discerning clientele, this is your opportunity to make an impact in an industry synonymous with luxury and adventure. Apply now before 3 May, 2024 and embark on a journey where excellence knows no bounds."

See more jobs at Ten Group Openings

Apply for this job

Overview

We are currently seeking a passionate, resourceful, and highly organised Account Executive to join the Client Services team. This person will be responsible for providing support to a number of Account Managers in the Client Services team with regular tasks including data analysis, project management / implementation management, marketing planning and monthly reporting.

Note: This role is an entry-level position within our organization, ideal for individuals who are beginning their career in client relationship management and sales support.

Key Responsibilities

Management information and data analytics

• Provide accurate, timely MI reports for specified accounts, accompanied by a positive commentary reinforcing the value of the service.
• Produce governance packs for monthly and quarterly client reviews
• Suggest on-going improvements to reporting tools and other business processes in Client Services in line with evolving client requirements.
• Carry out ad hoc deep dive investigations or ad hoc reports, as required.

Account Management

• To take ownership for the account management of specific small accounts
• To manage any day-to-day queries/issues with the client promptly.
• To intervene in any member satisfaction issues to ensure they are solved quickly and to minimise any damage at the account level and escalate internally where necessary.
• To ensure the lifestyle managers and the operational team are up to speed on any necessary changes to the scheme or mailers/comms being sent.
• Own positive testimonial packs, ensuring good news is being highlighted both externally and to relevant teams internally.
• To raise invoices in a timely manner and ensure payment is promptly received.

Marketing and Communications

• To brief in, monitor and approve specific mailers for specific clients, ensuring the assets and the content is tailored to the audience and will drive the best possible uptake.
• To ensure that Operations are aware of upcoming mailers and are prepared for any impact to their teams.     

Project management and implementation management

• To maintain updated trackers for specified projects / new programme launches within Client Services
• To follow up with stakeholders internally ahead of deadlines to ensure that tasks are on track
• To facilitate the necessary internal meetings to support the governance and successful outcome of the projects
• To become expert at the best practice processes to launch a new programme within Ten
• To be responsible for the client services actions required for a new programme launch with specific clients 

• Please note this is Hybrid working and only applicants based in Cape Town will be considered
• Highly organised with use of project management tools or trackers

• Ability to prioritise appropriately
• Clear, concise, confident communicator, able to influence key stakeholders
• Attention to detail
• Highly numeric with good data analysis skills
• Ability influence key stakeholders through clear communication
• Solid experience with MS Office (particularly MS Excel and MS PowerPoint).
• Experience delivering client-focused solutions to customer needs.
• Strong project management skills with proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Management of complex activities, working with multiple internal stakeholders to ensure a successful and timely outcome for the client.
• Can be fully immersed and work well as part of a virtual global team but also confident working alone to deliver results.
• Excellent listening and presentation abilities.
• Strong verbal, numerical and written communication skills.
• Great analytical skills to work on reporting and data analysis.
• To ensure you are fully aware of all best practice and are consistently adhering to these
• ·Support on improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions.
• To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 20 days per annum and then an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Access to lots of great travel and entertainment discounts as our clients members would!
• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
• Global Team, with diversity at its core.
• Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
• Possibility of growth within a dynamic and international company

Who are We

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

See more jobs at Ten Group Openings

Apply for this job

JOB SUMMARY:   

Ten exists to become the world’s most trusted service provider.  As Workforce Management Analyst, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods.  Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to determine our ongoing staffing requirements. Success in this respect means we consistently achieve all core service level agreements (SLAs), and deliver best in class service as cost-effectively as possible.  

In addition, you will support the longer-term forecasting that ensures we are poised to effectively handle expected business growth and one-off events.  You will ensure that business leaders have the information they need with enough advance notice to right-size our teams to be in step with such business changes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Provide the Resource Planning Daily and Hourly.

·         Provide standardized daily, weekly and monthly reporting and ad-hoc analytical support to the wider operations team at Ten to ensure there is full understanding of resourcing in your region

·         Analise stat and SLA’s to ensure we have effectively scheduled

·         Ensure high visibility of the forecasting approach that informs scheduling so that other stakeholders are clear and bought into changes required to meet forecasts  

·         Manage changes to skill sets as LMs receive program-specific training and/or as mandated by changes to service teams 

·         Provide Breaks Schedule to ensure that all LMs will have breaks accordingly the local law.

·         Provide sizing of trainings and buzz to ensure that we will have the best option protect the SLAs.

·         Take overall responsibility for the route and WFM in your local region in order to maintain accuracy.

·         Investigate any SLA failure cause by schedule non-adherence, producing a root cause analysis and remedial actions for the relevant Team Managers

·         Maintain and update the rota rules ahead of each quarter as per business needs and present them to the wider group as well as support them through implementation

·         Report within your regions requirements whether that’s daily pulse, weekly inbound task reports

·         Investigate any SLA failure cause by schedule non-adherence, producing a root cause analysis and remedial actions for the relevant Team Managers 

·         Strong, sound knowledge of workforce planning and optimization with a preference for experience using at least one industry-leading Workforce Management platform  

·         High fluency in using data to provide quick, effective analysis and forecasting, including use of Microsoft Excel 

·         Fluency English.

·         Complete Graduation

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

See more jobs at Ten Group Openings

Apply for this job

JOB SUMMARY:   

Ten exists to become the world’s most trusted service provider.  As Workforce Management Analyst, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods.  Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to determine our ongoing staffing requirements. Success in this respect means we consistently achieve all core service level agreements (SLAs), and deliver best in class service as cost-effectively as possible.  

In addition, you will support the longer-term forecasting that ensures we are poised to effectively handle expected business growth and one-off events.  You will ensure that business leaders have the information they need with enough advance notice to right-size our teams to be in step with such business changes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Provide the Resource Planning Daily and Hourly.

·         Provide standardized daily, weekly and monthly reporting and ad-hoc analytical support to the wider operations team at Ten to ensure there is full understanding of resourcing in your region

·         Analise stat and SLA’s to ensure we have effectively scheduled

·         Ensure high visibility of the forecasting approach that informs scheduling so that other stakeholders are clear and bought into changes required to meet forecasts  

·         Manage changes to skill sets as LMs receive program-specific training and/or as mandated by changes to service teams 

·         Provide Breaks Schedule to ensure that all LMs will have breaks accordingly the local law.

·         Provide sizing of trainings and buzz to ensure that we will have the best option protect the SLAs.

·         Take overall responsibility for the route and WFM in your local region in order to maintain accuracy.

·         Investigate any SLA failure cause by schedule non-adherence, producing a root cause analysis and remedial actions for the relevant Team Managers

·         Maintain and update the rota rules ahead of each quarter as per business needs and present them to the wider group as well as support them through implementation

·         Report within your regions requirements whether that’s daily pulse, weekly inbound task reports

·         Investigate any SLA failure cause by schedule non-adherence, producing a root cause analysis and remedial actions for the relevant Team Managers 

·         Strong, sound knowledge of workforce planning and optimization with a preference for experience using at least one industry-leading Workforce Management platform  

·         High fluency in using data to provide quick, effective analysis and forecasting, including use of Microsoft Excel 

·         Fluency English.

·         Complete Graduation

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

See more jobs at Ten Group Openings

Apply for this job

At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

As a Talent Acquisition Manager, you are responsible for overseeing the recruitment process and developing strategies to attract, source and hire top talent. The role works closely with Hiring Managers to understand the company’s needs, create job adverts and develop effective recruitment campaigns that meet agreed company SLA’s. The role also ensures that the recruitment process is efficient, cost-effective and aligned with the Ten’s goals, values and standards. It also ensures compliance with applicable laws, regulations and company policies throughout the recruitment process.  

ESSENTIAL DUTIES & RESPONSIBILTIES

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Scope of role is defined outside of the job description.   

Talent attraction  

• In conjunction with Hiring Managers, develop and update internal job descriptions and job specifications for all new roles, establishing clear role requirements, skills and / or qualifications.  

• Create external job adverts that give a clear overview of both the company and the role the candidate is applying for.  

• Advertise all current vacancies using the most appropriate and suitable channels – this may include a mix of online job boards, social media, magazines, referrals, networking events and external organisations.  

• Proactively source candidates from various channels, maximising the use of online recruitment platforms, mainly LinkedIn, to headhunt for talent. 

• Utilise bulk advert purchases to reduce direct recruitment costs.  

• Establish and maintain relationships with external recruitment agencies and other partners to support the talent acquisition process. Negotiate competitive rates with external partners, including rebate periods for the first 3-6 months of employment.  

Recruitment campaigns  

• Keep track of all recruitment costs, clearly separating direct recruitment costs versus those of agencies and identifying cost saving opportunities.    

• Manage the vacancy sheet and Ten’s vacancy website, ensuring this is accurate and up-to-date at all times.   

• Work in conjunction with Hiring Managers, to create a recruitment plans for each vacancy, documented within the Role Brief form. This should identify the recruitment process to follow, clear timelines and owners for each stage of the process, and drafts of both prepared and live tasks that will be used to evaluate the required skills / behaviors for the role.  

• Evaluate and screen applications in the first two stages of Ten’s recruitment process (CV screening and phone interviews). 

• Coordinate and organise the remaining stages of the agreed recruitment process, ensuring candidates are communicated to regularly and promptly, regardless of whether they are successful in their applications or not.  

• Create and share reports highlighting key recruitment metrics for each recruitment campaign, sharing learnings where applicable.  

Future talent pipeline  

• In conjunction with Senior Managers, determine and agree the current and future needs of the business, identifying critical and most at risk roles. 

• Identify the skills, experience and competencies required to fill the gap between where the business is today, compared to where it needs to be in the future.  

• Create a talent pipeline to fill any critical / at risk roles. Keep in regular contact with targeted candidates, building strong relationships and engagement with the business.    

Offers  

• Manage the end-to-end recruitment process, including the offer process, ensuring correct expectations are set in regards to job requirements (working hours, bonuses etc) and coordinating offer negotiations.  

• Work closely with the respective People Experience representative to ensure the smooth handover of offer details, and prompt start of the on-boarding process. 

Onboarding

• Prepare, send and collect all required contractual documents
• Conduct background screening checks as per Ten’s standards
• Be ultimately accountable for new starters to be correctly set up on all Ten systems before their first day (including equipment)
• Create a warm onboarding experience for new starters, with clear instructions and expectations set for their first few weeks at Ten
• Relevant reminders are set-up as part of the onboarding process

Others 

• Continuously research and stay updated on industry trends, best practices and new technologies in talent acquisition to improve the recruitment process and candidate experience.  

• Any other required ad-hoc recruitment activities.  

• Upkeep of FTE list for resource requirements 

BEHAVIORAL EXPECTATIONS:  

As Talent Acquisition Manager, you will be expected to role model the behaviors associated with our Ten Standards and our core business values of Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude.  

You should be forward thinking and able to adapt your approach based on industry trends and company goals. You will be a clear and professional communicator and confidently articulate Ten’s values and culture to potential candidates. You have an eye for detail and have strong time management and prioritisation skills. You have demonstrated skill in identifying and solving challenges in the recruitment process and are able to analyse data to make data-driven decisions to optimise the recruitment process. You follow the highest ethical standards, ensuring the recruitment process is fair, transparent and compliant with all relevant laws and regulations.  

We encourage diverse philosophies, cultures and experiences. You play a key role in promoting this.  

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. 

SUPERVISORY RESPONSIBILITIES: 

No supervisory responsibilities. 

Guidelines for Home Office:

• Located anywhere in Malaysia
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

EDUCATION/EXPERIENCE:   

Proven track record of success in recruitment. This includes experience in sourcing, screening, interviewing and hiring candidates, as well as managing the end-to-end recruitment process.  

ROLE SPECIFIC COMPETENCIES:  

• Fluent English. Mandarin/Cantonese - written and spoken will be an advantage
• A strong understanding of Ten’s industry and the specific skills and qualifications required for various roles  

• Knowledge and expertise in talent acquisition strategies, using applicant tracking systems (ATS) and various sourcing channels  

• Experience in ensuring compliance with applicable laws, regulations and company policies throughout the recruitment process  

• Ability to use Microsoft Office software and ATS to track, analyse and report on recruitment metrics 
• Ability to collaborate with business leaders to forecast hiring needs and align recruitment strategies with long-term business goals
• Strong communication skills to influence senior leadership, candidates, and recruitment teams across different regions
• Proficiency in implementing diversity and inclusion initiatives to attract a diverse talent pool.

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience
• Annual Internet Allowance: MYR 2,400
• Health & Life Insurance
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

To find out more about Ten, please watch this short video here.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.

"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

See more jobs at Ten Group Openings

Apply for this job

 At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?  

As a Customer Service QA Coach, you will act as an independent guardian of service standards within the business, assessing and understanding the quality of our service delivery to members. You will work alongside the Training, Client Services and the Operations teams to ensure we consistently improve in line with corporate requirements as well as our vision to become the most trusted company in the world delivering personalized services to individuals.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.     Manage Ten North America’s QA (Quality Assurance) standards and processes.

·       Manage the QA process to ensure calls and requests are monitored and scored on time each month within each team. This will require:

-   Selecting calls, emails, and requests to be monitored each month (target will be set by Team Manager)

-   Completing review of calls, emails, requests through internal system (Genesys call & screen recording)   

-   Documenting & scoring calls, emails and requests within the QA form and uploading into Ten Data

-   If urgent attention is required to alert Lifestyle Manager, Training or Team manager of issue, and work with the Team Manager, Training or Allocator to ensure the action is delegated and completed on time.

·       Guardian check of all outbound emails through Email Proof Reading inbox including reporting & coaching in real-time

·       Work with the training team to ensure all corporate program-specific expectations are understood and communicated to TMs, LMs and the rest of the Ops team.

·       Manage initiatives & projects as they apply to quality such as Audits, homepage reviews, spot checks, email proof reading, SIP, etc..

·       Training and coaching of the new hires on CX best practices (i.e Introducing QA, QA form, CX score, EPR)

·       Assisting lifestyle managers by answering questions within internal communication (i.e. team chats, emails, phone etc)

·       Lead on internal calibration sessions

2.     Identify opportunities and work with the internal stakeholders to drive service improvements.

·       Coach Team Managers and Lifestyle Managers on Ten & client requirements for service improvement and best practice

                                      i.     Coaching sessions can include in-person side by side and virtual coaching sessions.

                                     ii.     Participate in team huddles for specific updates on service improvement.

·       Contribute to a forum with Operations Manager and key stakeholders (would include client services, operational TM, Training, CX, Proposition) to identify and understand opportunities to improve (trends) within the business.

·       Participate in Service Improvement meetings to prioritizes the issues that will make the biggest improvements to service quality that will be noticed by the client and the member.

·       Work with the service delivery teams to put solutions in place and assess the success of changes made through targeted quality audits.

·       Where appropriate, lead on projects that improve the service across teams and schemes.

·       Attend train the trainer and regular refresher sessions to build and maintain your knowledge of corporate programs.

·       Deliver training/coaching with a focus on practical learning, running group role-plays and test calls based on real-life scenarios if needed.

·       Assist in creating new coaching techniques and programs to drive improvements.

3. Client Facing and Internal Reporting

·       Lead and present in call listening sessions with Client.

·       Prepare trend CX reporting (QA, EPR, etc) in a format ready to present to internal stakeholders to enable them to drive informed and targeted service improvements initiatives.

·       Report back to the business on your areas of responsibility and contribute to the ongoing review and documentation of best practice business processes and standards.

·       Prepare and provide reporting to Lifestyle Managers and Team Manager on performance at individual or team level.

4.     Supporting Operations

·       Assist the Operations team with SLAs, including but not limited to taking calls/emails to cover lines, handling internal or external supplier issues, and creating TTS (internal back office) when needed.

·       Provide support that may vary from month to month based on business priorities.

5.     Adherence to Escalation Processes and Communication to Support Internal CX Team:

·       Ensures complaints are managed within SLA and across individual teams

·       Assist in managing any complaints raised by corporate contacts, providing analysis and summarizing process changes following internal best practices for SLAs and communication.

·       Lead efforts to decrease negative feedback and increase positive feedback by providing feedback to Lifestyle Managers and Team Managers to accurately record, enabling us to learn from mistakes and ensure improvements are made by all service delivery teams.

6.     Other duties as reasonably required.

·       Handle administrative support activities, which include, but are not limited to answering inquiries, maintaining calendar, distributing information and sending/receiving mail.

·       Manager on Duty:  may be required periodically

·       Support global or regional initiatives to enhance service quality or drive revenue efforts.

BEHAVIORAL EXPECTATIONS:
You will be expected to role model the behaviours associated with our values: Member Focused, Trustworthy, and Pioneering. This means you will deliver the highest level of service to our clients and treat all Ten employees you train as your personal clients. You will be resourceful in finding ways to improve training programs and streamline processes for future efforts, promoting efficiency of resources and business practices.

EDUCATION/EXPERIENCE:

·       Bachelor’s degree or an equivalent combination of education and experience

·       Minimum of 1 year of experience in quality assurance, preferably in a customer service or related industry

·       Proven experience in a client-facing role, including leading and presenting in meetings.

·       Demonstrated coaching and training experience, either through managing teams or as a trainer

·       Language requirement both proficiency in local language (English) both written and spoken.

KNOWLEDGE, SKILLS & ABILITIES: 

·       Flexibility to work on different shifts to cover all coaching and workload schedules, including late nights and weekends.

·       Dependable: Able to work scheduled shifts; be on time, no unjustified absences (6 months)

·       Communication - your communication style is confident and persuasive with excellent verbal and written communication skills (telephone and email communication) to effectively communicate with management and business partners.

·       Passion for the client, member, and service delivery standards – You are an advocate for the client/member, you can demand excellence from others.

·       Tactful - Ability to show consideration for and maintain good relations with others.

·       Discretion – Ability to handle sensitive and confidential company matters

·       Common Sense - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. 

·       Responsible - Accountability for one’s conduct.

·       Independence - Ability to work independently with minimal supervision, be self-motivated.

·       Attention to Detail - Ability to pay attention to the minute details of a project or task.

·       Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

·       Project Management – Ability to organize and direct a project to completion.

·       Multitasker – Ability to juggle multiple priorities simultaneously.

·       Accuracy - Ability to perform work accurately and thoroughly.

·       Computer Proficiency - excellent computer skills in MS Office, CRM tools, and Internet.

WORK ENVIRONMENT:

Open Office Environment

Hybrid model – will require 2-3 days in office

Salary range: $45K - $57K

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

See more jobs at Ten Group Openings

Apply for this job

Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid working so gives you that work-life everyone wants!

Ten is looking for a passionate, motivated, and resourceful individual to join our German Travel team. As an International Travel Consultant, you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, and complex flight-inclusive itineraries covering several destinations within Europe and worldwide. We are hiring best-in-class talent who are passionate, entrepreneurial and want to work in a globally diverse organization with a strong team culture.

Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.

Key Responsibilities:

• Design requests by telephone and email in German and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• Active cross-selling of lifestyle services for travel enquiries

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, this could be an excellent career progression and an opportunity to work for a growing award-winning company.

• Have the required authorization to live and work in South Africa.
• Strong and proven track record in Europe leisure sales as well as worldwide itineraries
• Experience in Travel retail or Tour operator environment essential
• Experience and sound knowledge of GDS (preferably Amadeus)
• Professional fluency (both written and spoken) in Germanand English(level C1 or higher according to The Common European Framework)
• Additional French and/or Italian proficiencyis a big plus
• Impeccable listening skills, willingness to learn, and ability to work well in a team environment
• Ability to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressure
• Energetic and motivated team player who enjoys the challenges
• You have strong communication skills and love to provide excellent service and quality daily
• Flexibility: Ability to work shifts and weekends. (This position is a 40-hour work week with day / evening shifts. The shifts are from Sunday - Thursday; between 7:00 - 22:00 SAST / with at least one late shift per week).
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement with at least 2 office days.

Please note this position is not for a lateral entrant/career changer.

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• Relocation Package for the right candidate (T&Cs)
• A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 12. November 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!

See more jobs at Ten Group Openings

Apply for this job

As a Personal Membership Manager, you will attract, impress, and retain some of our most important members at Ten, including top entrepreneurs and leaders in the worlds of business, sport, and entertainment. You will be expected to offer the very best service to an intimate and demanding group of members and your sole focus will be ensuring that you enable each individual member to truly live their life x Ten.

To do this, you will be a role model in active listening and will show eagerness to improve your understanding of each individual, their wants, needs and that of their family with each interaction. Put simply, you are an expert at building relationships progressively and at pace.

You will draw upon existing knowledge, seek out new or commons trends and build the ability to connect with prospective or your current members quickly. You will be required to keep a keen and intimate understanding of our service offering and the expertise of your colleagues to succeed in matching potential member needs and offering a rich, world class service to ongoing members. Bringing Ten’s service to life in a way that suits each unique individual will be key to ensuring that they’re gaining as much value as they can from their membership, and they grow into true advocates of our service.

Key Responsibilities

• Professionally onboard Bespoke members to Ten, tailored to their needs, ensuing that they feel connected to as an individual and understand how they personally best use the service and understand why they have invested in this membership
• Building strong, trustworthy professional relationships
• Meeting members face to face
• Personal Membership Manager are the front runners in luxury service, setting a standard for top servicing, striving to positively impact wider servicing at Ten and leading by example
• Establish strategies for low users, high users and engage members that haven’t used our service for some time, seeking out roadblocks to their use and helping the member and/or Ten navigate these
• Communicate effectively with Lifestyle Executive, enabling them to be useful, efficient and learn from the best
• To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings
• To promote the wider Ten business to our members and engage with specialists as much as possible, ensuring top standard of work and service
• To manage your daily tasks, ensuring that tasks are completed on time and others can quickly identify priorities in your absence
• To demonstrate you can confidently create relationships with suppliers and communicate to specialist teams within Ten
• To gather member feedback from members previous requests and use this feedback effectively
• To keep administration and research relating to the members or the members requests accurately up to date on Ten’s CRM system
• To think commercially and ensure that any opportunities for commission are realized
• Act as an ambassador for Ten at all times

• At least 3 years of experience in luxury lifestyle management
• A strong understanding of UHNW expectations and demands
• Understanding of and experience using a CRM system
• Exceptional verbal and written communication skills, combined with demonstrated problem solving ability
• A deep sense of empathy and ability to connect with members quickly, building trust
• Confidence in communicating with UHNW clients
• A ‘can do, will do’ mindset, willing to get whatever is needed done
• A high sense of ownership in everything you do, taking responsibility
• Confidence in delegating efficiently, and understanding the importance of following up internally and externally
• Proven track record of building trust with members
• Incredible ability to drive noticeably high member satisfaction
• Analytical in approach, with a commercial understanding to service delivery

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

See more jobs at Ten Group Openings

Apply for this job

Join Our Team!

Are you passionate about coding and creating captivating email campaigns? We’re looking for a skilled Direct Marketing Executive specializing in Email Marketing, with strong HTML coding abilities. In this role, you’ll craft engaging communications for our members, focusing on dining, entertainment, travel, and exclusive offers. If you’re eager to use your expertise to elevate our member experience, we want to hear from you!

What You’ll Do: As part of our team, you’ll work closely with the Content team and take on a variety of tasks to ensure our email campaigns are both effective and visually compelling. Here’s what your day might involve:

• Collaborate with the Content Team in a morning stand-up meeting to plan your day
• Create dynamic email campaigns from the ground up
• Segment and analyze member data for precise targeting
• Schedule and deploy emails to our members
• Perform quality checks on email campaigns from colleagues
• Troubleshoot and resolve coding issues in email templates for optimal delivery
• Design and develop new HTML components for email campaigns

Technologies We Use:

• Acoustic and various Email Service Providers (ESPs)
• Movable Ink
• Litmus and other email testing tools
• Tableau for data-driven insights and reporting

What We’re Looking For:

This role requires a strong coding background, especially in email HTML. Here’s what you should bring to the table:

• Expertise in HTML and CSS: You should be proficient in crafting email templates and fixing any bugs.
• Interactive Email Creation: You have experience building engaging, interactive emails.
• Responsive Design Skills: Good knowledge of modular and responsive HTML and CSS is essential.
• Multilingual Experience: Familiarity with left-to-right (LTR) and right-to-left (RTL) languages is a plus.
• ESP Knowledge: Experience with Acoustic or similar ESPs is essential.
• Design Understanding: A solid grasp of email design principles.
• Problem-Solving Skills: You approach challenges with creativity and resourcefulness.
• Attention to Detail: You pride yourself on delivering high-quality work with a keen eye for detail.
• Organization & Time Management: You are highly organized and can efficiently manage your time.
• Communication Skills: Strong communication skills are vital for collaborating with the team.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Access to lots of great travel and entertainment discounts as our clients members would!
• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
• Global Team, with diversity at its core.
• Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
• Possibility of growth within a dynamic and international company

Guidelines for the Hybrid/Home Office option:

• Resident in South Africa
• Please note that if you live within reachable distance of the office, you will be asked to enter into a hybrid working arrangement - at least 2x per week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet connection must meet minimum requirements and minimum speed must be verified.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

See more jobs at Ten Group Openings

Apply for this job

Join Our Nordic Team as a Senior Norwegian-speaking Luxury Travel Consultant – Craft Unforgettable Experiences for High-End Clients!

To complement our Nordic team in London, we are looking for a Senior Norwegian-speaking Luxury Travel Consultant with a passion for luxury lifestyle management. This role is ideal for an experienced travel professional ready to take the next step in their career, delivering exceptional travel experiences to our members.

If you have a strong background in luxury travel sales, extensive knowledge of high-end travel products and worldwide destinations, and outstanding customer service skills, we at Ten Lifestyle Group want to hear from you! This is a fantastic opportunity for someone eager to continue providing world-class service while expanding their career in luxury travel.

Key Responsibilities:

• Design and manage bespoke travel requests (flights, hotels, villas, rental cars, cruises, private jets, and more) via telephone and email in Norwegian and English, ensuring all customer needs are met.
• Prepare customized offers, travel documents, itineraries, and handle administrative tasks such as visa processing.
• Actively cross-sell lifestyle services related to travel, including promotions and exclusive events.
• Build meaningful relationships with members, delivering outstanding service and showcasing your product knowledge and sales expertise.

This role is perfect for someone passionate about luxury travel, eager to create memorable experiences, and motivated to grow within a dynamic team.

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, This could be an excellent career progression and an opportunity to work for a growing award-winning company.

Language Requirements

• Proficiency in both written and spoken Norwegian and Englishat a C2 level (as per the Common European Framework).
• Additional fluency in Swedish or Danish is advantageous.

Education & Experience

• A tertiary qualification or equivalent training, ideally in Tourism or a related field.
• A minimum of 5 years of professional experience within a Travel or Travel Concierge company (e.g., Travel Agency, Concierge Service, or Aviation), focusing on Sales and Customer Service.
• Strong knowledge of GDS systems, preferably Amadeus, and extensive destination knowledge.

Attributes & Skills

• A deep passion for travel, luxury lifestyles, gastronomy, events, and culture.
• Service-oriented, adaptable, and able to handle high-pressure environments.
• A positive attitude and alignment with Ten Group values.
• Exceptional communication skills, combined with a natural aptitude for sales.
• Commitment to delivering outstanding service, with this philosophy embedded in your work ethic.
• Flexibility to work shifts from Tuesday-Saturday or Sunday-Thursday, between 8 AM and 9 PM GMT, with at least one late shift per week.

Guidelines for Home Office :

• Located in the UK

• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 10. November 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!

See more jobs at Ten Group Openings

Apply for this job

Join Our Nordic Team as a Senior Norwegian-speaking Luxury Travel Consultant – Craft Unforgettable Experiences for High-End Clients!

To complement our Nordic team in Oslo, we are looking for a Senior Norwegian-speaking Luxury Travel Consultant with a passion for luxury lifestyle management. This role is ideal for an experienced travel professional ready to take the next step in their career, delivering exceptional travel experiences to our members.

If you have a strong background in luxury travel sales, extensive knowledge of high-end travel products and worldwide destinations, and outstanding customer service skills, we at Ten Lifestyle Group want to hear from you! This is a fantastic opportunity for someone eager to continue providing world-class service while expanding their career in luxury travel.

Key Responsibilities:

• Design and manage bespoke travel requests (flights, hotels, villas, rental cars, cruises, private jets, and more) via telephone and email in Norwegian and English, ensuring all customer needs are met.
• Prepare customized offers, travel documents, itineraries, and handle administrative tasks such as visa processing.
• Actively cross-sell lifestyle services related to travel, including promotions and exclusive events.
• Build meaningful relationships with members, delivering outstanding service and showcasing your product knowledge and sales expertise.

This role is perfect for someone passionate about luxury travel, eager to create memorable experiences, and motivated to grow within a dynamic team.

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, This could be an excellent career progression and an opportunity to work for a growing award-winning company.

Language Requirements

• Proficiency in both written and spoken Norwegian and Englishat a C2 level (as per the Common European Framework).
• Additional fluency in Swedish or Danish is advantageous.

Education & Experience

• A tertiary qualification or equivalent training, ideally in Tourism or a related field.
• A minimum of 5 years of professional experience within a Travel or Travel Concierge company (e.g., Travel Agency, Concierge Service, or Aviation), focusing on Sales and Customer Service.
• Strong knowledge of GDS systems, preferably Amadeus, and extensive destination knowledge.

Attributes & Skills

• A deep passion for travel, luxury lifestyles, gastronomy, events, and culture.
• Service-oriented, adaptable, and able to handle high-pressure environments.
• A positive attitude and alignment with Ten Group values.
• Exceptional communication skills, combined with a natural aptitude for sales.
• Commitment to delivering outstanding service, with this philosophy embedded in your work ethic.
• Flexibility to work shifts, between 8 AM and 9 PM GMT, with at least one late shift per week and Weekend shifts either Saturday or Sunday.

Guidelines for Home Office :

• Located in the Norway
• Remote working outside of Norway restricted to 8 weeks per annum

• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Remote working. Most of our team is based in Oslo but if you do not live near Oslo wider Norway Home office is possible.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world up to 8 weeks per annum (T&Cs)
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 10. November 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!

See more jobs at Ten Group Openings

Apply for this job

Join Our Team!

Are you passionate about coding and creating captivating email campaigns? We’re looking for an Email Marketing Executive with strong HTML skills to craft engaging communications for our members, focusing on dining, entertainment, travel, and exclusive offers. If you’re excited about using your skills to enhance our member experience, we want to hear from you!

What You’ll Do:

As part of our team, you’ll work closely with the Content Team and tackle a variety of tasks to ensure our email campaigns are visually appealing and highly effective. Here’s a glimpse into what your day might involve:

• Collaborate with the Content Team during stand-up meetings to plan your day
• Design and build engaging email campaigns from the ground up
• Analyze member data to create targeted outreach
• Schedule and deploy emails to our members
• Perform quality assurance checks on emails created by colleagues
• Troubleshoot and resolve any HTML coding issues to ensure optimal deliverability
• Develop new HTML modules for use in upcoming campaigns

Technologies We Use:

• Acoustic and various Email Service Providers (ESPs)
• Movable Ink
• Litmus and other email testing tools
• Tableau for insightful reporting

What We’re Looking For:

This role requires a strong coding background, especially in email HTML. Here’s what you should bring to the table:

• Expertise in HTML and CSS: You should be proficient in crafting email templates and fixing any bugs.
• Interactive Email Creation: You have experience building engaging, interactive emails.
• Responsive Design Skills: Good knowledge of modular and responsive HTML and CSS is essential.
• Multilingual Experience: Familiarity with left-to-right (LTR) and right-to-left (RTL) languages is a plus.
• ESP Knowledge: Experience with Acoustic or similar ESPs is essential.
• Design Understanding: A solid grasp of email design principles.
• Problem-Solving Skills: You approach challenges with creativity and resourcefulness.
• Attention to Detail: You pride yourself on delivering high-quality work with a keen eye for detail.
• Organization & Time Management: You are highly organized and can efficiently manage your time.
• Communication Skills: Strong communication skills are vital for collaborating with the team.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Access to lots of great travel and entertainment discounts as our clients members would!
• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
• Global Team, with diversity at its core.
• Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
• Possibility of growth within a dynamic and international company

Guidelines for the Hybrid/Home Office option:

• Resident in South Africa
• Please note that if you live within reachable distance of the office, you will be asked to enter into a hybrid working arrangement - at least 2x per week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet connection must meet minimum requirements and minimum speed must be verified.

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalization platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

See more jobs at Ten Group Openings

Apply for this job

Join Our Team!

Are you passionate about coding and crafting engaging email campaigns? We’re seeking a talented Email Executive with a solid background in HTML coding to create inspiring communications for our members, focusing on dining, entertainment, travel, and exclusive offers. If you’re excited about using your skills to enhance our member experience, we want to hear from you!

What You’ll Do:

In your role, you’ll collaborate with our Content team and take on a variety of tasks to ensure our email campaigns are effective and visually appealing. Here’s a snapshot of what a typical day might look like:

• Collaborate with the Content Team in a stand-up meeting to plan your day
• Build engaging email campaigns from scratch
• Segment and analyze member data for targeted outreach
• Schedule and deploy emails to our members
• Conduct quality assurance checks on colleagues’ emails
• Identify and resolve any coding issues in email templates to ensure optimal deliverability
• Design and develop new HTML modules for our campaigns

Technologies We Use:

• Acoustic and various Email Service Providers (ESPs)
• Movable Ink
• Litmus and other email testing tools
• Tableau for insightful reporting

What We’re Looking For:

This role requires a strong coding background, especially in email HTML. Here’s what you should bring to the table:

• Expertise in HTML and CSS: You should be proficient in crafting email templates and fixing any bugs.
• Interactive Email Creation: You have experience building engaging, interactive emails.
• Responsive Design Skills: Good knowledge of modular and responsive HTML and CSS is essential.
• Multilingual Experience: Familiarity with left-to-right (LTR) and right-to-left (RTL) languages is a plus.
• ESP Knowledge: Experience with Acoustic or similar ESPs is essential.
• Design Understanding: A solid grasp of email design principles.
• Problem-Solving Skills: You approach challenges with creativity and resourcefulness.
• Attention to Detail: You pride yourself on delivering high-quality work with a keen eye for detail.
• Organization & Time Management: You are highly organized and can efficiently manage your time.
• Communication Skills: Strong communication skills are vital for collaborating with the team.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Access to lots of great travel and entertainment discounts as our clients members would!
• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
• Global Team, with diversity at its core.
• Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
• Possibility of growth within a dynamic and international company

Guidelines for the Hybrid/Home Office option:

• Resident in South Africa
• Please note that if you live within reachable distance of the office, you will be asked to enter into a hybrid working arrangement - at least 2x per week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet connection must meet minimum requirements and minimum speed must be verified.

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalization platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

See more jobs at Ten Group Openings

Apply for this job

RESUMO DA POSIÇÃO

Como Lifestyle Manager, você usará o seu conhecimento e experiência em atendimento ao cliente para atender os nossos clientes, através de diversos canais, assegurando-lhe o melhor serviço, seja qual for a sua solicitação: reservas de restaurantes, cotação e compra de ingressos, cotação e reserva de viagens, dentre outros, utilizando o nosso sistema interno de dados, ferramentas de pesquisa e parcerias com fornecedores. Trabalhando em conjunto com a equipe mais ampla de Lifestyle Managers, você desempenha um papel vital criando uma experiência de concierge exemplar para os nossos clientes, com o foco em sempre superar suas expectativas.

Suas atividades principais, além do atendimento ao cliente em linha, serão elaborar itinerários para os clientes, mentorar eventuais treinamentos e fornecer maior suporte na tratativa de reclamações de cliente.

RESPONSABILIDADES

• Explorar e compreender totalmente os pedidos de cada cliente e usar seu conhecimento de concierge para propor opções que correspondam de forma efetiva e adequada à solicitação inicial e ofereçam a melhor experiência ao cliente.

• Responder solicitações por telefone, e-mail e chat diretamente dos clientes diariamente, atendendo ao tempo de resposta adequado para cada canal, assim como abertura de pedidos, trativas e resoluções, objetivando alcançar as metas e objetivos estabelecidos com o gestor.

• Resolver solicitações em linha com os clientes, sempre que possível.

• Garantir que os clientes estejam cientes de todos os termos e condições dos nossos fornecedores antes de executar qualquer transação, deixando claro aos clientes as condições estabelecidas para cada fornecedor.

• Entrar em contato com fornecedores externos, fazer a intermediação e contratação de serviços em nome dos clientes.

• Fornecer eventualmente suporte nas atividades da liderança, quando necessário.

• Prestar suporte a pedidos simples de clientes de outros escritórios da Ten Global.

• Participar de reuniões e treinamentos internos em horário de trabalho. As reuniões fazem parte da rotina de um Lifestyle Manager, como One-to-one (feedback), avaliação (trimestral) e outras reuniões relacionadas a projetos e programas da Ten.

• Autodesenvolvimento. Além da ferramenta de treinamento de e-learning disponível na Ten, nossos próprios Lifestyle Managers devem trabalhar em autodesenvolvimento. Ter liderança para se desenvolver de qualquer forma, como cursos, pós-graduação, idiomas, diplomas ou viagens.

• Acessar a ferramenta de treinamento e desenvolvimento Ten Learning, durante o horário de trabalho para aprender ou atualizar conhecimento.

• Realizar e indicar eventuais treinamentos que possam agregar conhecimento à equipe e todos os Lifestyle Managers.

• Criar roteiros de viagens para solicitações mais simples aos nossos clientes.

• Resolver eventuais insatisfações dos clientes através dos nossos canais internos de atendimento ao cliente, fornecendo todo o suporte necessário

REQUISITOS

• Ensino médio completo ou cursando graduação em: Turismo e Lazer, Relações Internacionais, Hotelaria, Comunicação Social, Gestão de Eventos.

• Inglês básico (A1) para intermediário (B1), tanto escrito quanto falado.

• Experiência em atendimento ao cliente em agências de viagens, concierge, hotelaria e turismo

• Disponibilidade para trabalhar em turno de 6 dias trabalhados com 1 dia de folga, consecutivamente.

• Conhecimento abrangente do pacote Microsoft office.

• Desejável vivência no exterior (Intercâmbio)

• Desejável espanhol básico (A1) para intermediário (B1)

• Desejável nível superior completo.

• Desejável experiência em atendimento ao cliente em serviços de concierge, com funções e responsabilidades similares descritas acima.

• Desejável experiência em liderar treinamentos.

• Compromisso em apoiar o cumprimento das metas ambientais, sociais e de governança da Ten e promover a adesão às políticas.

COMPROMISSO COM A DIVERSIDADE

Incentivamos a diversidade de filosofias, culturas e experiências. Apreciamos a diversidade e nos dedicamos a criar um ambiente de trabalho inclusivo para nossos funcionários. Essa ideia une as equipes da TEN. Todos os aspectos de nosso relacionamento, inclusive a decisão de contratar, promover, disciplinar ou demitir, serão baseados em mérito, competência, desempenho e necessidades comerciais.

See more jobs at Ten Group Openings

Apply for this job

Our core business solution is a pure.net application which is rebuilt from the scratch using services architecture, AWS cloud using Postgres SQL. We're looking for an individual that takes pride in their code quality and a passion for complex problem solving.

We are currently expanding our team to help us work on exciting upcoming challenges such as creating an intuitive front end to support our lifestyle mangers globally, integrating with chat and telephony; and extending our connections into external suppliers. Everything is hosted on our dedicated environments supported by a dedicated DevOps & infrastructure team.

You’ll be a good fit for the challenge ahead if:

• You want to join a team with an ambitious roadmap
• You’re excited about working with a team that is core to our future growth
• You believe in agile methodologies and love collaborations
• You can show us commits in Git, talk us through live projects, and point us in the direction of things you’ve tried
• You enjoy contributing to functional and technical design

We are looking for Developers who:

• Are comfortable with switching between complex layers, the prospect of learning new languages / libraries, and have a genuine interest in the latest software technologies
• Can identify and resolve performance bottlenecks
• Are up for the challenge that is integrating with third party applications
• Has extensive experience with concurrency and highly transactional systems
• Are open to exploring new technologies and building out POCs
• Are passionate about setting high standards, and shipping quality software
• Likes to communicate – in email, on Slack but best in person…
• Are inspiring to work for / with
• Can help non-developers understand – and engage with – the product development process
• Constantly strives to find / come up with better ways to do things
• Want to keep learning and love sharing knowledge

Our Tech Stack

Backend Tech Stack

• Web API
• .Net Core 2+
• MSSQL Server
• Entity framework
• Unit testing
• REST API
• CQRS
• SOLID
• Microservices
• Rabbit MQ
• Dependency injection
• ASP.net web forms

Front-end Tech Stack

• Angular 6+
• Angular Material

• Bootstrap

• NGRX / State Management

• RXJS

• SASS

Other

• GitHub

Nice to have

• Octopus
• Jenkins
• AWS
• Kubernetes

How this role fits in the Tech team

The Tech team is 80+ people strong. We have a mix of permanent, contractors and outsourced employees. We have teams in Hungary, India, Pakistan, South Africa, and United Kingdom.

Most teams are remote, some go into the office. We are happy to consider fully remote working. In such case, if you are invited to an office location, the travel & boarding will be reimbursed.

The Hungary & Pakistan team comprises of .Net and Python developers, manual & automation QA and DevOps. These teams are outsourced for administration purposes, otherwise they are our dedicated resources and have the same privileges as the directly employed Ten team.

The India, South Africa and United Kingdom teams comprises of Business Analysts, .Net, Angular and Python Developers, manual & automation QAs, Business Analysts & Product Managers, Scrum Masters, and second- and third-line support teams.

All teams work in-office or remotely as per location norms to the office.

Although London is the global headquarters of Ten Group, being based in London does not give any extra advantages. All locations have equal presence and say in all we do. We ensure all work is fair, resilient and sustainable.

As a business, we have a clear vision on where we want to be in the long term.

As a department, Tech is a bespoke inhouse development team that delivers products used by the operations teams and the clients of the business. We review the roadmap every month with senior leadership, and report on a monthly basis too, to ensure we are responding to the business. This is communicated to each person via Townhall meetings and one-to-one meetings.

As an individual of the Tech team, you will be spoken to by your immediate team lead or their manager to ensure you have a safe space to voice any concerns, ideas or similar. You will also have a Scrum Master in the development stream that you are working in, to support your productivity and motivation.

Tech is agile. The development cycles are in two-week sprints; for second- and third-line support & DevOps, we use kanban. We follow the sprint cycle in a scaled agile framework. Our three Scrum Masters also provide you another person to go to for any questions, concerns or ideas, whether they are technical or anything else.

We hope this overview of the team and how you fit in the bigger picture if you choose to work for us and if you get selected.

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core
• Possibility of growth within a dynamic and international company

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

“Ten is on a mission to become the most trusted service platform in the world.”

To find out more about Ten, please watch this short video here.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

See more jobs at Ten Group Openings

Apply for this job

At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?  

As a Talent Development Specialist, you will work alongside others in the team on the development, implementation, and evaluation of North Americas training and onboarding initiatives for service and support teams. You will work alongside key stakeholders to analyze business needs and ensure programs deliver measurable results for the business. You will deliver scheme training as well and support with any other TD duties as reasonably required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.   

Training and Development Programs – including compliance trainings | 50%  

• Design, develop, and implement training programs that align with Tens goals and individual employee needs. This includes onboarding, skill-building and continuous learning initiatives. 

• Design and deliver training initiatives that are in line with business needs 

• Complete admin tasks relating to talent development such as the updating of TLO and ensuring training records are kept up to date and data is produced where needed to prove any ROI. 

• Maintain training records and communicate training outcomes to stakeholders 

• Planning, design and delivery of any new scheme training 

• Planning, design and delivery of refresher training, based on Member and Lifestyle Manager trends (Service Teams). 

• Ensure all aspects of blended learning are thought about and utilized where appropriate. 

• Determine the design, look and feel of the modules to maintain consistency between modules even if different people have created the content. 

Trends and Best Practices, evaluation and continuous improvement | 25%  

• Stay current with industry trends and best practices in talent development and incorporate innovative approaches into Ten Group strategies. 

• Ensure all e-learning content created is relevant, engaging and delivers results. 

• Continuously evaluate the effectiveness of talent development programs and make adjustments as needed to meet evolving Ten Group needs. 

Learning and Development Strategies | 5%  

• Develop and execute learning and development strategies that support talent growth and business objectives. This might include e-learning, workshops, seminars, coaching, and mentoring programs. 

Performance Metrics | 5%  

• Define and track key performance indicators (KPIs) to measure the effectiveness of talent development initiatives and make data-driven improvements. 

• Deliver on ROI/ROE analysis ensuring it is always completed for any trainings   

Technology Integration | 5%    

• Leverage learning management systems (LMS) and other technology tools to streamline training and development processes, monitor progress, and facilitate self-paced learning. 

Stakeholder Collaboration, Communication and employee engagement | 10% 

• Collaborate with HR, department managers, and other stakeholders to align talent development efforts with the overall strategic objectives of Ten. 

• Support with induction training and onboarding through facilitation of sessions. 

• Promote a culture of employee engagement by fostering a supportive and motivating work environment.  

• Communicate regularly with employees to promote awareness of available development opportunities and to gather feedback on programs and initiatives. 

BEHAVIORAL EXPECTATIONS:  

As a Talent Development Specialist, you will be expected to role model the behaviors associated with our Ten Standards and core business values: Member Focused, Trustworthy, and Pioneering.  

 We encourage diverse philosophies, cultures and experiences.  

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.  

Specific behavioral traits we want to see: 

• Advocate for personal & professional development, and can provide evidence of their growth mindset 

• Ability to influence team performance and culture 

• Demonstrates a willingness to learn TD specific tools and methods 

• Minimum High School Diploma  

• Certifications (Optional but Beneficial) include :  

• Certified Professional in Learning and Performance (CPLP)  

• SHRM Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP)  

• Certified Professional in Training Management (CPTM) 

• Bachelor's Degree especially in fields related to human resources, organizational psychology, business administration, or education (Optional but Recommended) 

• Practical Experience and Projects: hands-on projects and real-world scenarios that allow you to apply your knowledge and skills in talent development.  

• Knowledge and experience in key L&D practices is preferred.   

ROLE SPECIFIC COMPETENCIES: 

• Invests in their own professional development by attending relevant workshops, conferences, and training courses to stay current in the field. 

• Demonstrates competent usage of all training systems and programs used at Ten (Ten Learning Online, Rise, Piktochart, Powerpoint, Teams) 

• Demonstrates an understanding of training design including needs analysis, clear learning objectives, and measuring effectiveness of training.  

• Demonstrates the importance of the induction experience, resulting in an overall new starter NPS score of +75 

• Demonstrates an understanding of Ten’s program launch process and their roles/responsibilities 

• Role models in confidently delivering training via classroom or remotely with the ability of creating and controlling an engaging learning environment.  

• Role models Ten’s values in all design, delivery and communications 

• Competently communicates program changes/training updates to key stakeholders 

• Role models effective time management skills, is accountable for managing deadlines for all projects. Communicates ahead of time on the rare occasion when deadlines need to be extended and doesn’t need to be chased for updates.  

• Role models the importance of investing in relationships across departments/regions. Uses these relationships to enhance development or knowledge, offer support and suggestions where appropriate. 

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

See more jobs at Ten Group Openings

Apply for this job

Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid or fully remote working depending on current base location that gives you that work life balance that everyone wants!

Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Luxury Travel Consultant you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, complex flight-inclusive itineraries covering several destinations within MENA region, Europe, US, Asia world-wide. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture.
Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.

Overview of responsibilities:

• Advise our customers - Premium Cardholders - on the phone, chat and by email in English and Arabic
• Design requests by telephone and email in professional English & Arabic of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• Make reservations with airlines, hotels, and destination agencies
• Active cross-selling of lifestyle services for travel enquiries
• Active cross-selling of lifestyle services for travel enquiries, promotions and exclusive events
• Conducting research and putting together proposals
• Maintaining up-to-date records for our members
• Representing TEN, telling the story and promoting our concierge value
• Building rapport with members

Your Profile:

• Only candidates who currently resides and have the correct visa rights to live and work in SA will be considered
• Fluency in English and native Arabic is required. Excellent written & oral communication is a MUST. Knowledge of other languages skills is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill.
• Have completed tertiary qualification or equivalent training, ideally in the field of tourism
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency
• Have GDS knowledge (preferably Amadeus) and excellent destination knowledge
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Have strong communication skills
• Value exceptional service and live by this motto
• Are available on a full-time basis (40hrs per week)
• Flexibility: ability to work a 5-day work week between the hours of 6:00-21:00 GMT from Monday - Sunday

Guidelines for Hybrid/Home Office option:

• Please note that if you live within a commutable distance of our Cape Town office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

Who We Are
Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

See more jobs at Ten Group Openings

Apply for this job

Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid or fully remote working depending on current base location that gives you that work life balance that everyone wants!

Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Luxury Travel Consultant you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, complex flight-inclusive itineraries covering several destinations within MENA region, Europe, US, Asia world-wide. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture.
Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.

Overview of responsibilities:

• Advise our customers - Premium Cardholders - on the phone, chat and by email in English and Arabic
• Design requests by telephone and email in professional English & Arabic of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• Make reservations with airlines, hotels, and destination agencies
• Active cross-selling of lifestyle services for travel enquiries
• Active cross-selling of lifestyle services for travel enquiries, promotions and exclusive events
• Conducting research and putting together proposals
• Maintaining up-to-date records for our members
• Representing TEN, telling the story and promoting our concierge value
• Building rapport with members

Your Profile:

• Only candidates who currently resides and have the correct visa rights to live and work in UK will be considered
• Fluency in English and native Arabic is required. Excellent written & oral communication is a MUST. Knowledge of other languages skills is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill.
• Have completed tertiary qualification or equivalent training, ideally in the field of tourism
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency
• Have GDS knowledge (preferably Amadeus) and excellent destination knowledge
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Have strong communication skills
• Value exceptional service and live by this motto
• Are available on a full-time basis (40hrs per week)
• Flexibility: ability to work a 5-day work week between the hours of 6:00-21:00 GMT from Monday - Sunday

Guidelines for Hybrid/Home Office option:

• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are
Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

See more jobs at Ten Group Openings

Apply for this job