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Ten Group Openings




3d

Programme Manager | India

Ten Group OpeningsMumbai,Maharashtra,India, Remote Hybrid

Ten Group Openings is hiring a Remote Programme Manager | India

Overview of the Role:

We want to drive and develop our supplier relationships and partnerships to provide our members priority/guaranteed access to the world’s most popular live events, restaurants and luxury brands. To deliver unique access, key benefits and experiences for our members and relevant corporate clients across the world of Sport, Music, Theatre and the Arts plus other categories. Your role is to support the Global Proposition department in driving, managing and communicating new projects, workstreams and initiatives.

You will be responsible for overseeing a variety of global projects to ensure that the objectives are clearly defined and achieved within the time, budget and client requirements. You will take full accountability for the projects you manage, ensuring that you deliver on all the client, member and internal requirements and that these are communicated effectively to internal stakeholders.

As the Programme Manager, you will shape and determine project governance and work cross-functionally with stakeholders of all levels to ensure the agreed project outputs are delivered. You will manage risks and blockers along the way and communicate project status at all intervals. You will also shape and communicate prioritisation of projects, ensuring that the most impactful projects and initiatives are delivered globally.

You will always think ahead, to develop and execute new strategies and processes to deliver significant impact on growth, product improvement and global team revenue. You will have the ability to drive and implement new innovations and changes with support and buy-in from Senior Stakeholders across the business. 

You will be innovative and creative with identifying solutions ensuring that you are playing an active part in developing our Global Proposition Strategy.

Key Responsibilities:

  • To take full accountability for a series of global projects and end-to-end management, including launch, delivery, change management and reporting.
  • Define each project’s scope and delivery and communicate these to stakeholders of all levels to ensure transparency across the team.
  • To set measures and targets for new and existing projects that contribute to the overall business need and ensure theses are communicated to global stakeholders.
  • To implement and communicate prioritisation and governance of global projects to ensure that the most impactful projects are delivered.
  • Coordinate and lead project contributors to ensure that the projects are realised in an efficient and timely manner.
  • Ensure the projects are adequately resourced and the team is trained and managed.
  • To be fully accountable for project reporting, monthly MI and data analytics to measure the success of projects and programmes.
  • To work with the Senior Partnerships Programme Manager/Head of Regions/Director to create a holistic strategy for improving efficiencies, member experience, project delivery and digital growth.
  • Lead on global forums and meetings to communicate new initiatives, project developments and the roadmap.
  • To be a beacon of best practice in your project management style at all times; to create and nurture a culture of success, professionalism, and mutual support when launching new projects.
  • Role model’s Ten’s values and embeds them in the strategic and day to day management of projects and programmes. 
  • Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally  
  • A clear thinker and self-starter that can drive outcomes on their own initiative 
  • Able to drive cross-functional and varied projects whilst ensuring a consistent delivery 
  • Ability to hold stakeholders and contributors responsible for their actions 
  • Can successfully run and deliver multiple projects simultaneously  
  • Analytical decision maker; using performance data and leadership skills to drive results  
  • Can effectively communicate with stakeholders from all levels 
  • Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team’s key objectives  
  • Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service 
  • Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, ticketing)  
  • Proven track record of successful project management   
  • Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business   
  • A passion for working in a business that places members and customer service at their core as well as commercial success 
  • An analytical mindset, to use data to drive change  
  • A natural communicator who always takes the time to keep their team and colleagues informed and up to date 
  • Great people skills; you can demonstrate the ability to influence senior stakeholders and colleagues across teams and will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure 
  • Project Management qualification preferred: PRINCE2 PMP or Agile 
  • Strong MS Office skills, particularly in Excel, PPT, Word 

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

See more jobs at Ten Group Openings

Apply for this job

3d

Lifestyle Concierge - Mumbai

Ten Group OpeningsMumbai,Maharashtra,India, Remote

Ten Group Openings is hiring a Remote Lifestyle Concierge - Mumbai

To complement our APAC team in India, we are looking for a Virtual Concierge in the area of Luxury Lifestyle Management.

If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and leisure, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury lifestyle management - Ten Lifestyle Group - want to hear from you!

We are looking for self-motivated, customer service-focused individuals who are passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.

Key Responsibilities

  • Service our members in a polite and professional way at all times
  • Design requests by telephone and email in English & Hindi mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customer
  • To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
  • Keep yourself up to date within all Lifestyle trends for the APAC market
  • Active sale of promotions and exclusive events
  • Proactively offer tailored lifestyle suggestions to your members to maximize the value they get from the service,
  • Research the best options to meet exceed the lifestyle requirements of the member
  • Approaching your work every day with a positive, solution-oriented, and supportive attitude

EDUCATION/EXPERIENCE

Knowledge, Skills & Abilities

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.

  • Only Hindi speaking candidates who are CURRENTLY based in the India will be considered
  • Must be fluent in native English and Hindi. Excellent written & oral communication is a MUST. Fluency in other languages, particularly is highly regarded, as a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
  • 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
  • Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
  • Strong administration skills and be able to prioritized workloads to meet strict deadlines
  • Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
  • Are service-oriented, flexible and able to work under pressure
  • Have a positive attitude and identify with Ten Group values
  • Value exceptional service and live by this motto
  • Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage
  • Flexibility: This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services from Monday to Sunday, including Public Holidays.

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

  • Offer flexible work arrangements including Hybrid work possibilities
  • One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
  • Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Global Team, with diversity at its core.
  • Possibility of growth within a dynamic and international company

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

  • Deliver a world-class member experience
  • Invest in technology
  • Expand contracts with new and existing clients
  • Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

See more jobs at Ten Group Openings

Apply for this job

3d

Programme Manager | Cape Town

Ten Group OpeningsCape Town,Western Cape,South Africa, Remote Hybrid

Ten Group Openings is hiring a Remote Programme Manager | Cape Town

Overview of the Role:

We want to drive and develop our supplier relationships and partnerships to provide our members priority/guaranteed access to the world’s most popular live events, restaurants and luxury brands. To deliver unique access, key benefits and experiences for our members and relevant corporate clients across the world of Sport, Music, Theatre and the Arts plus other categories. Your role is to support the Global Proposition department in driving, managing and communicating new projects, workstreams and initiatives.

You will be responsible for overseeing a variety of global projects to ensure that the objectives are clearly defined and achieved within the time, budget and client requirements. You will take full accountability for the projects you manage, ensuring that you deliver on all the client, member and internal requirements and that these are communicated effectively to internal stakeholders.

As the Programme Manager, you will shape and determine project governance and work cross-functionally with stakeholders of all levels to ensure the agreed project outputs are delivered. You will manage risks and blockers along the way and communicate project status at all intervals. You will also shape and communicate prioritisation of projects, ensuring that the most impactful projects and initiatives are delivered globally.

You will always think ahead, to develop and execute new strategies and processes to deliver significant impact on growth, product improvement and global team revenue. You will have the ability to drive and implement new innovations and changes with support and buy-in from Senior Stakeholders across the business. 

You will be innovative and creative with identifying solutions ensuring that you are playing an active part in developing our Global Proposition Strategy.

Key Responsibilities:

  • To take full accountability for a series of global projects and end-to-end management, including launch, delivery, change management and reporting.
  • Define each project’s scope and delivery and communicate these to stakeholders of all levels to ensure transparency across the team.
  • To set measures and targets for new and existing projects that contribute to the overall business need and ensure theses are communicated to global stakeholders.
  • To implement and communicate prioritisation and governance of global projects to ensure that the most impactful projects are delivered.
  • Coordinate and lead project contributors to ensure that the projects are realised in an efficient and timely manner.
  • Ensure the projects are adequately resourced and the team is trained and managed.
  • To be fully accountable for project reporting, monthly MI and data analytics to measure the success of projects and programmes.
  • To work with the Senior Partnerships Programme Manager/Head of Regions/Director to create a holistic strategy for improving efficiencies, member experience, project delivery and digital growth.
  • Lead on global forums and meetings to communicate new initiatives, project developments and the roadmap.
  • To be a beacon of best practice in your project management style at all times; to create and nurture a culture of success, professionalism, and mutual support when launching new projects.
  • Role model’s Ten’s values and embeds them in the strategic and day to day management of projects and programmes. 
  • Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally  
  • A clear thinker and self-starter that can drive outcomes on their own initiative 
  • Able to drive cross-functional and varied projects whilst ensuring a consistent delivery 
  • Ability to hold stakeholders and contributors responsible for their actions 
  • Can successfully run and deliver multiple projects simultaneously  
  • Analytical decision maker; using performance data and leadership skills to drive results  
  • Can effectively communicate with stakeholders from all levels 
  • Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team’s key objectives  
  • Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service 
  • Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, ticketing)  
  • Proven track record of successful project management   
  • Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business   
  • A passion for working in a business that places members and customer service at their core as well as commercial success 
  • An analytical mindset, to use data to drive change  
  • A natural communicator who always takes the time to keep their team and colleagues informed and up to date 
  • Great people skills; you can demonstrate the ability to influence senior stakeholders and colleagues across teams and will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure 
  • Project Management qualification preferred: PRINCE2 PMP or Agile 
  • Strong MS Office skills, particularly in Excel, PPT, Word 

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

  • Relocation Package for the right candidate (T&Cs)
  • A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential.
  • Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Extra Rewards. Lucrative Ten Loyalty Rewards program.
  • Remote Working Holidays - possibilities to Travel and Work!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
  • We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
  • ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

See more jobs at Ten Group Openings

Apply for this job

9d

Junior Programme Manager | Cape Town

Ten Group OpeningsCape Town,Western Cape,South Africa, Remote Hybrid

Ten Group Openings is hiring a Remote Junior Programme Manager | Cape Town

Overview of the Role:

We want to drive and develop our supplier relationships and partnerships to provide our members priority/guaranteed access to the world’s most popular live events, restaurants and luxury brands. To deliver unique access, key benefits and experiences for our members and relevant corporate clients across the world of Sport, Music, Theatre and the Arts plus other categories. Your role is to support the Global Proposition department in driving, managing and communicating new projects, workstreams and initiatives.

You will be responsible for overseeing a variety of global projects to ensure that the objectives are clearly defined and achieved within the time, budget and client requirements. You will take full accountability for the projects you manage, ensuring that you deliver on all the client, member and internal requirements and that these are communicated effectively to internal stakeholders.

As the Junior Programme Manager, you will shape and determine project governance and work cross-functionally with stakeholders of all levels to ensure the agreed project outputs are delivered. You will manage risks and blockers along the way and communicate project status at all intervals. You will also shape and communicate prioritisation of projects, ensuring that the most impactful projects and initiatives are delivered globally.

You will always think ahead, to develop and execute new strategies and processes to deliver significant impact on growth, product improvement and global team revenue. You will have the ability to drive and implement new innovations and changes with support and buy-in from Senior Stakeholders across the business. 

You will be innovative and creative with identifying solutions ensuring that you are playing an active part in developing our Global Proposition Strategy.

Key Responsibilities:

  • To take full accountability for a series of global projects and end-to-end management, including launch, delivery, change management and reporting.
  • Define each project’s scope and delivery and communicate these to stakeholders of all levels to ensure transparency across the team.
  • To set measures and targets for new and existing projects that contribute to the overall business need and ensure theses are communicated to global stakeholders.
  • To implement and communicate prioritisation and governance of global projects to ensure that the most impactful projects are delivered.
  • Coordinate and lead project contributors to ensure that the projects are realised in an efficient and timely manner.
  • Ensure the projects are adequately resourced and the team is trained and managed.
  • To be fully accountable for project reporting, monthly MI and data analytics to measure the success of projects and programmes.
  • To work with the Senior Partnerships Programme Manager/Head of Regions/Director to create a holistic strategy for improving efficiencies, member experience, project delivery and digital growth.
  • Lead on global forums and meetings to communicate new initiatives, project developments and the roadmap.
  • To be a beacon of best practice in your project management style at all times; to create and nurture a culture of success, professionalism, and mutual support when launching new projects.
  • Role model’s Ten’s values and embeds them in the strategic and day to day management of projects and programmes. 
  • Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally  
  • A clear thinker and self-starter that can drive outcomes on their own initiative 
  • Able to drive cross-functional and varied projects whilst ensuring a consistent delivery 
  • Ability to hold stakeholders and contributors responsible for their actions 
  • Can successfully run and deliver multiple projects simultaneously  
  • Analytical decision maker; using performance data and leadership skills to drive results  
  • Can effectively communicate with stakeholders from all levels 
  • Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team’s key objectives  
  • Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service 
  • Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, ticketing)  
  • Proven track record of successful project management   
  • Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business   
  • A passion for working in a business that places members and customer service at their core as well as commercial success 
  • An analytical mindset, to use data to drive change  
  • A natural communicator who always takes the time to keep their team and colleagues informed and up to date 
  • Great people skills; you can demonstrate the ability to influence senior stakeholders and colleagues across teams and will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure 
  • Project Management qualification preferred: PRINCE2 PMP or Agile 
  • Strong MS Office skills, particularly in Excel, PPT, Word 

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

  • Relocation Package for the right candidate (T&Cs)
  • A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential.
  • Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Extra Rewards. Lucrative Ten Loyalty Rewards program.
  • Remote Working Holidays - possibilities to Travel and Work!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
  • We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
  • ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

See more jobs at Ten Group Openings

Apply for this job

9d

Junior Programme Manager | India

Ten Group OpeningsMumbai,Maharashtra,India, Remote Hybrid

Ten Group Openings is hiring a Remote Junior Programme Manager | India

Overview of the Role:

We want to drive and develop our supplier relationships and partnerships to provide our members priority/guaranteed access to the world’s most popular live events, restaurants and luxury brands. To deliver unique access, key benefits and experiences for our members and relevant corporate clients across the world of Sport, Music, Theatre and the Arts plus other categories. Your role is to support the Global Proposition department in driving, managing and communicating new projects, workstreams and initiatives.

You will be responsible for overseeing a variety of global projects to ensure that the objectives are clearly defined and achieved within the time, budget and client requirements. You will take full accountability for the projects you manage, ensuring that you deliver on all the client, member and internal requirements and that these are communicated effectively to internal stakeholders.

As the Junior Programme Manager, you will shape and determine project governance and work cross-functionally with stakeholders of all levels to ensure the agreed project outputs are delivered. You will manage risks and blockers along the way and communicate project status at all intervals. You will also shape and communicate prioritisation of projects, ensuring that the most impactful projects and initiatives are delivered globally.

You will always think ahead, to develop and execute new strategies and processes to deliver significant impact on growth, product improvement and global team revenue. You will have the ability to drive and implement new innovations and changes with support and buy-in from Senior Stakeholders across the business. 

You will be innovative and creative with identifying solutions ensuring that you are playing an active part in developing our Global Proposition Strategy.

Key Responsibilities:

  • To take full accountability for a series of global projects and end-to-end management, including launch, delivery, change management and reporting.
  • Define each project’s scope and delivery and communicate these to stakeholders of all levels to ensure transparency across the team.
  • To set measures and targets for new and existing projects that contribute to the overall business need and ensure theses are communicated to global stakeholders.
  • To implement and communicate prioritisation and governance of global projects to ensure that the most impactful projects are delivered.
  • Coordinate and lead project contributors to ensure that the projects are realised in an efficient and timely manner.
  • Ensure the projects are adequately resourced and the team is trained and managed.
  • To be fully accountable for project reporting, monthly MI and data analytics to measure the success of projects and programmes.
  • To work with the Senior Partnerships Programme Manager/Head of Regions/Director to create a holistic strategy for improving efficiencies, member experience, project delivery and digital growth.
  • Lead on global forums and meetings to communicate new initiatives, project developments and the roadmap.
  • To be a beacon of best practice in your project management style at all times; to create and nurture a culture of success, professionalism, and mutual support when launching new projects.
  • Role model’s Ten’s values and embeds them in the strategic and day to day management of projects and programmes. 
  • Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally  
  • A clear thinker and self-starter that can drive outcomes on their own initiative 
  • Able to drive cross-functional and varied projects whilst ensuring a consistent delivery 
  • Ability to hold stakeholders and contributors responsible for their actions 
  • Can successfully run and deliver multiple projects simultaneously  
  • Analytical decision maker; using performance data and leadership skills to drive results  
  • Can effectively communicate with stakeholders from all levels 
  • Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team’s key objectives  
  • Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service 
  • Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, ticketing)  
  • Proven track record of successful project management   
  • Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business   
  • A passion for working in a business that places members and customer service at their core as well as commercial success 
  • An analytical mindset, to use data to drive change  
  • A natural communicator who always takes the time to keep their team and colleagues informed and up to date 
  • Great people skills; you can demonstrate the ability to influence senior stakeholders and colleagues across teams and will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure 
  • Project Management qualification preferred: PRINCE2 PMP or Agile 
  • Strong MS Office skills, particularly in Excel, PPT, Word 

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

See more jobs at Ten Group Openings

Apply for this job

Ten Group Openings is hiring a Remote Senior Partnership Manager - Global Dining

We want to drive and develop our supplier relationships and partnerships to provide our members priority/guaranteed access to the world’s most popular live events, restaurants and luxury brands. To deliver unique access, key benefits and experiences for our members and relevant corporate clients across the world of Sport, Music, Theatre and the Arts plus other categories. Your role is to grow revenue for the business and delight members through positive NPS results and feedback. As well as fulfil contractual obligations for client exclusive benefit programmes.

Your role as Partnership Manager will be driving growth in our partnerships across various industries, identifying relevant brands and companies, negotiating the best rates, offers, access or events. You will take full accountability for your partnerships ensuring you deliver on all client and member requirements focussing on driving increased engagement online and offline, as well as identifying other revenue opportunities such as commission.

It is fundamental you are working with key stakeholders across proposition and with the wider teams in general; ensuring that together as a team proposition are delivering and meeting business expectations by achieving key metrics. You will share your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships and are making the most effective use of them.

As an industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared. You should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships and eager to develop entertainment knowledge, based on growth of Ten and corporate clients.

You will always be thinking ahead, being innovative and creative with identifying new ideas and suppliers ensuring that you are playing an active part in developing our Global Proposition Strategy.

KEY RESPONSIBILITIES

·  To take full accountability for all partnerships and contracts secured by you that fall within your market across all genres. Develop clear strategies to ensure we have best in market offers, inventory, commission agreements in place (where not detrimental to access), and proposition materials (e.g. Social Media assets)

·  To support Lifestyle Managers within India and in some cases across APAC to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth

·  To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies. To maintain your relationships during an offer or event period to ensure we are nurturing an ongoing sustainable relationship for future growth; repeating successful partners 

·  Monitor redemption, data analytics and demand to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the strategy by member group (or client) and region ensuring we have relationships in place which are driving engagement, acquisition, loyalty and revenue 

·  Work closely with the Content and Marketing department ensuring all offers and events have maximum exposure to members

·  To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market

·  To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice to ensure we are consistently improving processes

·  To work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors. To ensure teams across the business are kept fully up to date with changes and new processes implemented

·  To drive efficiency by continuously developing and improving processes; sharing successes and implementing processes learnt from other regions

· Propose and implement new strategies, campaigns and to positively impact on member satisfaction/NPS, corporate revenue and efficiencies 

· Contribute to wider strategic goal, and offer procurement for the global team or for wider region with support from your line manager

· Work with Client Services and Regional Business Development Managers with all client related matters; supporting on new business proposals

· Be available to lead, maintain and support on any established client and member relationships

·  Experience in procuring and maintaining relationships, benefits and offers, contract management and negotiation across the lifestyle industries (dining, live entertainments, retail or lifestyle)

· To be commercially strong in negotiating partnerships: Broad working knowledge of key brands and partners globally across various lifestyle industries (retail, dining)

· Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the Live Entertainment and general proposition key objectives

· Effectively communicating and motivating people to ensure you are always obtaining the best results.

· Can demonstrate experience of working within a customer-led industry and strives to continuously deliver excellent customer service.

·  Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally

·  Account management; to interact with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives

· Able to create and drive strategy, using performance data, industry knowledge and leadership skills to make analytical decisions.

· Ability to use Excel and Powerpoint to an independent, competent, professional level

· Experience in marketing and use of social media to drive promotion and usage of assets and proposition negotiated

· To be a beacon of best practice in your leadership style at all times, to create and nurture a culture of success, professionalism

· Proven track record of negotiating and procuring relationships offers or events; or managing a sales/negotiation team  

· Natural commercial drive and innovation, always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business 

· A passion for working in a business that places members and customer service at their core as well as commercial success

· A natural communicator who always takes the time to keep their colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails and reports

· Great people skills; you will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

See more jobs at Ten Group Openings

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26d

Partnership Manager - EMEA

Ten Group OpeningsLondon,England,United Kingdom, Remote Hybrid

Ten Group Openings is hiring a Remote Partnership Manager - EMEA

Overview

We want to drive and develop partnerships to deliver unique benefits, offer, events and experiences for our corporate clients and concierge members globally.  We want this part of our service to be commercially driving revenue across the business.

Your role as Partnership Manager will be driving growth in our partnerships across various industries, identifying relevant brands and retailers, negotiating the best rates, offers and events. You will take full accountability for your partnerships ensuring you deliver on all client and member requirements focusing on driving increased engagement online and offline, ensuring the business has excellent knowledge of your partnerships, as well as identifying other revenue opportunities such as commission.

Your enthusiasm to secure great offers, events or benefits will ensure we’re consistently adding value to our core service offering. You will always be up to date with current market trends and what competitors are delivering, ensuring our members are receiving unique, exciting partnerships which are best in market. You must be eager to develop your knowledge based on where Ten is growing or where corporate clients require. 

You will always be thinking ahead, being innovative and creative with identifying new ideas and suppliers ensuring that you are playing an active part in developing our Global Offers & Events Strategy. 

Key Responsibilities

  • To take full accountability for the partnerships and contracts you secure; ensuring offers are better than or best in market, events are unique and compelling and where it’s right to secure commission agreements
  • To maintain relationships with partners during an offer period to ensure we are nurturing an ongoing sustainable relationship for future growth, repeating successful partners 
  • To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service, driving improvements to member satisfaction/NPS and efficiencies
  • Monitor redemption, data analytics and demand of a brand or service to ensure its resonating with the member base. Based on this continued understanding make improvements to the team strategy by client and region; ensuring we have offers or events in place which are driving engagement, acquisition, loyalty and revenue 
  • Work closely with Content and Marketing department ensuring all offers and events have maximum exposure to members
  • To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
  • To ensure you are fully aware of all best practice and are consistently adhering to these
  • To have a holistic strategy for approaching partners; ensuring we have a consistent sourcing approach and methodology
  • Be accountable for improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions
  • Propose and implement new strategies, campaigns and processes to impact on the growth of new and existing clients; to positively impact on member satisfaction/NPS, corporate revenue and efficiencies  
  • Contribute to wider strategic goal for the global team or for wider region with support from Global Director and Head of Region
  • To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines
  • To create and nurture a culture of success, professionalism, and mutual support within the team
  • Work with Client Services and Regional Business Development Managers with any client related matters; supporting on new business proposals
  • Be available to lead, maintain and support on any established client relationships
  • Experience in procuring products, benefits and offers, contract management and negotiation
  • Broad working knowledge of key retail brands across a range of sectors
  • Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team’s key objectives
  • Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service
  • Proven track record of negotiating and procuring offers
  • Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business 
  • A passion for working in a business that places members and customer service at their core as well as commercial success
  • A natural communicator who always takes the time to keep their team and colleagues informed and up to date
  • Great people skills; you will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure

Rewards designed around you:

  • competitive salary depending on experience, plus a performance-based bonus.
  • Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
  • Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
  • Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

“Ten is on a mission to become the most trusted service platform in the world.”

To find out more about Ten, please watch this short video here.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

See more jobs at Ten Group Openings

Apply for this job

26d

Head of Retail Offers

Ten Group OpeningsLondon,England,United Kingdom, Remote Hybrid

Ten Group Openings is hiring a Remote Head of Retail Offers

Overview

We want to drive and develop partnerships to deliver unique benefits, offer, events and experiences for our corporate clients and concierge members globally.  We want this part of our service to be commercially driving revenue across the business.

Your role as Head of will be to manage the operational day-to-day running of the Retail Offers in your region; line managing Senior Partnership Managers, Partnership Mangers and Coordinators driving them to achieve on performance targets to see growth across partnerships, identifying relevant brands and retailers, negotiating the best rates, offers and events. You will take full accountability for your line reports ensuring they deliver on all client and member requirements; focussing on growth, revenue, retention, loyalty, customer service and sustainability.

The role will also include developing your own retail partnerships with key partners across a range of industries including Fashion, Beauty, Technology and homeware.

Your enthusiasm to motivate and drive performance in others will ensure Ten members have access to the best offers, benefits and events. Your team will always be up to date with current market trends and what competitors are delivering, ensuring our members are receiving unique, exciting partnerships. You must be eager to develop your team and their knowledge based on where Ten is growing or where corporate clients require.

You will always think ahead, to develop and execute new strategies and processes ensuring your team delivers significant impact on growth and team revenue. To have the ability to drive and implement new innovations and changes with support and buy-in from Senior Stakeholders across the business. 

Key Responsibilities

  • To take full accountability for all partnerships and contract secured by you and line reports; develop a clear strategy to ensure we have best in market offers, compelling events and commission agreements in place
  • To continuously lead Partnership Managers to maintain relationships with partners during an to ensure we are nurturing an ongoing sustainable relationship for future growth
  • To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies
  • Monitor redemption, data analytics and demand of a brand or service to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the strategy by client and region ensuring we have offers or events in place which are driving engagement, acquisition, loyalty and revenue 
  • Work closely with Content and Marketing department ensuring all offers and events have maximum exposure to members
  • To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
  • To work closely with and effectively communicate to Partnership Managers and Coordinators to ensure they are delivering the contractual requirements for all corporate client within agreed timelines. Ensure that all Coordinators are carrying out best practice and adhere to all client policies
  • To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice to ensure we are consistently implementing the same procedure
  • To work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors. To ensure teams across the business are kept fully up to date with changes and new processes implemented
  • Be accountable for improving efficiency with your line reports by continuously developing and improving processes; sharing successes and implementing processes learnt from other regions
  • Propose and implement new strategies, campaigns and processes to impact on the growth of new and existing clients; to positively impact on member satisfaction/NPS, corporate revenue and efficiencies  
  • To line manage current and any Partnership Managers or Coordinators ensuring that they are building a strong offers and events proposition regionally and that members using the service are receiving a high-quality service
  • To conduct monthly appraisals with each line report reviewing their performance and discussing their personal development
  • To set objectives with key results for each team member to ensure they contribute to the overall department objectives and ensure these are communicated timely so that the team know at the start of the month how and what they need to perform to
  • Contribute to wider strategic goal for the global team or for wider region with support from Head of Retail, Experiences and Events.
  • To support and coach your team to manage their workload in the most effective way in order to deliver on the requirements of the client and internal deadlines; to be role modelling in time management and organisation
  • To be a beacon of best practice in your leadership style at all times, to create and nurture a culture of success, professionalism, and mutual support within your team
  • Work with Client Services and Regional Business Development Managers with all client related matters; supporting on new business proposals
  • Be available to lead, maintain and support on any established client relationships
  • Experience in procuring products, events, benefits and offers, contract management and negotiation
  • Broad working knowledge of key brands and partners globally across various lifestyle industries 
  • Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team’s key objectives
  • People management skills; having the ability to motivate and drive performance in others. Effectively communicating and motivating people to ensure you are always obtaining the best results.
  • Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service.
  • Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally
  • Account management; to interact with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives
  • Analytical decision maker; using performance data and leadership skills to drive results
  • Proven track record of negotiating and procuring offers or events; or managing a sales/negotiation team  
  • Natural commercial drive and innovation, always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business 
  • A passion for working in a business that places members and customer service at their core as well as commercial success
  • A passion for motivating and developing people
  • A natural communicator who always takes the time to keep their team and colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails and reports
  • Great people management skills; you can demonstrate the ability to influence and persuade senior stakeholders and colleagues in other departments, and will be recognised as a supportive and effective colleague particularly during busy or high-pressure periods for the business

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

  • A competitive salary will be offered depending on experience
  • Offer flexible work arrangements including Hybrid work possibilities
  • Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
  • One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
  • Lucrative Ten Loyalty Rewards program
  • Remote Working Holidays - Travel and Work for up to 4 weeks per year!
  • Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Possibility of growth within a dynamic and international company

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

See more jobs at Ten Group Openings

Apply for this job

26d

夜勤コンシェルジュ

Ten Group OpeningsSasazuka,Tokyo,Japan, Remote Hybrid

Ten Group Openings is hiring a Remote 夜勤コンシェルジュ

世界に20拠点を構えるグローバル企業であなたらしく活躍してみませんか?


『TEN』は富裕層向けのコンシェルジュサービスを展開している会社です。

世界に誇る日本の「おもてなし」の心を体現し、弊社の成長に参画してくださる方を募集しております。


<仕事内容>

富裕層のお客様からさまざまなご依頼を電話やチャットにてお受けします。

依頼内容は---

 〇接待に最適なお店を予約したい

 〇予約困難な人気店をどうしても利用したい

 〇ゴルフ場を予約して

 〇京都旅行のおすすめの観光スポットとホテルを予約してほしい

 などなど、ニーズに合わせパーソナライズした対応を行っていきます


仕事の流れ

・電話でご依頼を承る

・ご依頼事項に関してお調べ・リサーチ

・ご提案事項をお客様にご報告

※ご希望にかなわない時は代替え案を用意するなどのご準備をするなどの対応も行います


<研修>

入社後は4週間ほどの研修を用意しておりますので、未経験でも安心してスタートいただけます。

研修では、グループの理念や、各種サービスの基礎、社内システムの操作方法、電話応対やマナーを学んでいただきます。

<MUST>

社会人経験1年以上

日常会話以上の英語力

<WANT>

  • 接客経験や電話応対の経験
  • 向上心をもって働くことのできる方
  • 自発的に行動できる方
  • 基本的なPCスキルをお持ちの方(OutlookやTeamsを使用いただきます)

<こんな人歓迎>

  • SNSやグルメサイトから人気店を調べて食べに行くのが好きな方
  • ワインなど何かの知識に関して誰にも負けませんという方

★コンシェルジュ未経験者も活躍中

★英語のスキルを活かしたい方(英語スキルは必須ではございません)

<福利厚生>

  • 社会保険完備
  • 産前・産後休暇、育児休暇制度
  • 介護休暇制度
  • リフレッシュルームのお菓子、ドリンク無料提供
  • 勤続休暇制度

  ※5年、10年など会社に在籍している方には最長1カ月の休暇が取得可能

  • リモートワーク導入中

<勤務時間>

入社後約1か月から2か月程度:9時-23時の9時間拘束(8時間勤務、1時間休憩)出社勤務

入社後約3か月以降:23時-7時の9時間拘束(7時間勤務、2時間休憩)フルリモート

See more jobs at Ten Group Openings

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26d

Partnership Manager - EMEA

Ten Group OpeningsCape Town,Western Cape,South Africa, Remote Hybrid

Ten Group Openings is hiring a Remote Partnership Manager - EMEA

Overview

We want to drive and develop partnerships to deliver unique benefits, offer, events and experiences for our corporate clients and concierge members globally.  We want this part of our service to be commercially driving revenue across the business.

Your role as Partnership Manager will be driving growth in our partnerships across various industries, identifying relevant brands and retailers, negotiating the best rates, offers and events. You will take full accountability for your partnerships ensuring you deliver on all client and member requirements focusing on driving increased engagement online and offline, ensuring the business has excellent knowledge of your partnerships, as well as identifying other revenue opportunities such as commission.

Your enthusiasm to secure great offers, events or benefits will ensure we’re consistently adding value to our core service offering. You will always be up to date with current market trends and what competitors are delivering, ensuring our members are receiving unique, exciting partnerships which are best in market. You must be eager to develop your knowledge based on where Ten is growing or where corporate clients require. 

You will always be thinking ahead, being innovative and creative with identifying new ideas and suppliers ensuring that you are playing an active part in developing our Global Offers & Events Strategy. 

Key Responsibilities

  • To take full accountability for the partnerships and contracts you secure; ensuring offers are better than or best in market, events are unique and compelling and where it’s right to secure commission agreements
  • To maintain relationships with partners during an offer period to ensure we are nurturing an ongoing sustainable relationship for future growth, repeating successful partners 
  • To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service, driving improvements to member satisfaction/NPS and efficiencies
  • Monitor redemption, data analytics and demand of a brand or service to ensure its resonating with the member base. Based on this continued understanding make improvements to the team strategy by client and region; ensuring we have offers or events in place which are driving engagement, acquisition, loyalty and revenue 
  • Work closely with Content and Marketing department ensuring all offers and events have maximum exposure to members
  • To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
  • To ensure you are fully aware of all best practice and are consistently adhering to these
  • To have a holistic strategy for approaching partners; ensuring we have a consistent sourcing approach and methodology
  • Be accountable for improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions
  • Propose and implement new strategies, campaigns and processes to impact on the growth of new and existing clients; to positively impact on member satisfaction/NPS, corporate revenue and efficiencies  
  • Contribute to wider strategic goal for the global team or for wider region with support from Global Director and Head of Region
  • To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines
  • To create and nurture a culture of success, professionalism, and mutual support within the team
  • Work with Client Services and Regional Business Development Managers with any client related matters; supporting on new business proposals
  • Be available to lead, maintain and support on any established client relationships
  • Experience in procuring products, benefits and offers, contract management and negotiation
  • Broad working knowledge of key retail brands across a range of sectors
  • Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team’s key objectives
  • Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service
  • Proven track record of negotiating and procuring offers
  • Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business 
  • A passion for working in a business that places members and customer service at their core as well as commercial success
  • A natural communicator who always takes the time to keep their team and colleagues informed and up to date
  • Great people skills; you will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure

Rewards designed around you:

  • A competitive salary depending on experience, plus performance-based bonus. Including Weekend Shift Allowance and Late Shift Allowance.
  • Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Extra Rewards. Lucrative Ten Loyalty Rewards program.
  • Remote Working Holidays - possibilities to Travel and Work!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
  • We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
  • ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.
  • Safe & secure offices in the Foreshore with complimentary off-street parking.

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

“Ten is on a mission to become the most trusted service platform in the world.”

To find out more about Ten, please watch this short video here.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small-preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

See more jobs at Ten Group Openings

Apply for this job

+30d

Membership Sales Manager

Ten Group OpeningsLondon,England,United Kingdom, Remote Hybrid

Ten Group Openings is hiring a Remote Membership Sales Manager

Overview

Ten’s Global Marketing team is looking for a Membership Sales Manager. The right candidate will be an enthusiastic individual, who is passionate about building relationships and being responsible for the first impression of Ten, whilst achieving sales targets and working with service delivery to ensure exceptional service is being delivered to HNW and UHNW members. 

They will collaborate with Ten’s most senior Lifestyle Managers, Team Managers and Service Delivery Directors, and gain a list of highly useful and transferable skills within B2C sales, customer service and beyond. 

This role is an exciting opportunity for someone looking to progress their career in luxury service sales and grow within a global organisation. 

Who we’re looking for 

A confident, knowledgeable and driven individual that is looking to further develop their sales experience and be involved in the full membership sales cycle, from supporting marketing of the service (including oversight of the Ten Membership site) to building and converting the sales pipeline and managing first year renewals. You’ll be passionate about sharing Ten’s service with the world.  

A successful track record in sales or customer service roles (previous B2C sales experience is a plus) with the following: 

  • Strong communication skills with the ability to build rapport and trust with customers, both verbal and written. 
  • Thrive on meeting new people and business networking including attending events and joining luxury community groups Goal-oriented with a strong drive to achieve results and exceed targets. 
  • Ability to work independently as well as part of a collaborative team environment. 
  • Proficiency in Microsoft Office Suite, Canva and CRM software (e.g., HubSpot or Salesforce). 
  • Flexible and can adapt to changing priorities according to business needs. 

Key Responsibilities

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. 

  • Lead Generation and Sales: Proactively find and engage potential HNW and UHNW prospective members to promote Ten personal membership and drive sales revenue. This includes attending networking events and forming relevant referral partnerships with luxury brands and services. 
  • Customer Engagement and Retention: Build strong relationships with prospective members through effective communication, active listening, and understanding their needs and support through from initial sale through to their first renewal. 
  • Product and Proposition Knowledge: Develop a comprehensive understanding of our service, proposition and effectively communicating its features, benefits, and value to prospective members. 
  • Sales Process Management: Manage the entire sales process from prospecting to closing, ensuring a seamless and positive experience for prospective members. Maintain accurate and up-to-date records of customer interactions, sales activities, and progress 
  • Target Achievement: Meet or exceed monthly/quarterly sales targets and Key Performance Indicators (KPIs) set by Business Development Director. 
  • Market Research: Stay updated on industry trends, competitor activities, and market developments to identify new sales opportunities and strategies. 
  • Collaboration: Work closely with cross-functional teams such as proposition to find out the latest member benefit to drive sales, marketing to ensure Ten Membership site and social media is supporting sales, whilst liaising with service delivery to keep up to date with member journey and support with renewals. 

Key Measure of Success 

  • The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.  
  • Ten Membership Sales Revenue 
  • Retention rates 
     

Knowledge, Skills & Abilities 

As a Membership Sales Manager you will be expected to role model Ten’s Standards and the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude, and setting ambitious standards for yourself.  

Along with relevant experience, the Membership Sales Manager is expected to be skilled within the following areas:  

  • Communication: strong communication skills and confidence dealing with HNW/UHNWIs and their lifestyle, expectations, needs and preferences.   
  • Collaborative Management: proficiency in collaborating with various stakeholders, including Head of Personal Service and various stakeholders around the world, fostering a culture of cooperation and shared accountability.  
  • Sound Decision-Making: ability to make decisions amidst competing demands of HNW and UHNW members, whilst balancing service delivery and proposition offering. 
  • Adaptability and Resilience: flexibility to adapt to changing priorities, resolve conflicts or member satisfaction issues with service delivery. 

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

  • A competitive salary will be offered depending on experience
  • Offer flexible work arrangements including Hybrid work possibilities
  • Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
  • One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
  • Lucrative Ten Loyalty Rewards program
  • Remote Working Holidays - Travel and Work for up to 4 weeks per year!
  • Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Possibility of growth within a dynamic and international company

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

  • Deliver a world-class member experience
  • Invest in technology
  • Expand contracts with new and existing clients
  • Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

See more jobs at Ten Group Openings

Apply for this job

Ten Group Openings is hiring a Remote Travel & Lifestyle Manager - Finnish Speaker | Norway - (Remote)

???? Elevate Your Career: Join Us as a Virtual Travel & Lifestyle Managerfor Nordic High Net Worth Clients! ????

Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Nordic team, catering to the needs and desires of high-net-worth individuals around the globe.

Picture this: orchestrating exclusive experiences, curating unparalleled travel itineraries, and making the impossible possible, all at the fingertips of our esteemed clientele. As a Virtual Travel & Lifestyle Manager, you'll embody sophistication, anticipate needs before they arise, and transform dreams into reality with finesse.

This isn’t just a job; it’s a gateway to a realm of opulence and distinction. If you have a passion for exceeding expectations, possess an unwavering commitment to excellence, and thrive in the world of bespoke service, then we want you to bring your flair and finesse to our team.

Join us and embark on a journey where your expertise will shape unforgettable moments for those who expect nothing but the extraordinary. Take the leap into a career where every day is an adventure, every request a challenge, and every success a testament to your exceptional skills.

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.

  • You MUST have excellent language skills in professional English and Finnish, in written and spoken (according to the CERF Framework C1-C2).
  • 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
  • Experience with a GDS system desirable
  • Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
  • Strong administration skills and be able to prioritized workloads to meet strict deadlines
  • Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
  • Are service-oriented, flexible and able to work under pressure
  • Natural sales flair with experience in selling lifestyle and travel services
  • Have a positive attitude and identify with Ten Group values
  • Value exceptional service and live by this motto
  • Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint); additional software or CRM tools experience of advantage
  • Flexibility: This position is a full-time 37,5-hrs per week role on a shift basis, ability to work a 5-day work week between the hours of 07:00-20:00 GMT shift Monday to Saturday.

Guidelines for working Remotely:

  • Located in Norway
  • A secure home office at your confirmed address, free from background noise or other distractions
  • Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

  • competitive salary depending on experience, plus a performance-based bonus.
  • Remotework for candidate located anywhere within Norway
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
  • Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
  • Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video  This is what we do

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 12. July 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!

See more jobs at Ten Group Openings

Apply for this job

Ten Group Openings is hiring a Remote Membership Sales Manager - 12 Month Fix Term Contract

Overview

Ten’s Global Marketing team is looking for a Membership Sales Manager. The right candidate will be an enthusiastic individual, who is passionate about building relationships and being responsible for the first impression of Ten, whilst achieving sales targets and working with service delivery to ensure exceptional service is being delivered to HNW and UHNW members. 

They will collaborate with Ten’s most senior Lifestyle Managers, Team Managers and Service Delivery Directors, and gain a list of highly useful and transferable skills within B2C sales, customer service and beyond. 

This role is an exciting opportunity for someone looking to progress their career in luxury service sales and grow within a global organisation. 

Who we’re looking for 

A confident, knowledgeable and driven individual that is looking to further develop their sales experience and be involved in the full membership sales cycle, from supporting marketing of the service (including oversight of the Ten Membership site) to building and converting the sales pipeline and managing first year renewals. You’ll be passionate about sharing Ten’s service with the world.  

A successful track record in sales or customer service roles (previous B2C sales experience is a plus) with the following: 

  • Strong communication skills with the ability to build rapport and trust with customers, both verbal and written. 
  • Thrive on meeting new people and business networking including attending events and joining luxury community groups Goal-oriented with a strong drive to achieve results and exceed targets. 
  • Ability to work independently as well as part of a collaborative team environment. 
  • Proficiency in Microsoft Office Suite, Canva and CRM software (e.g., HubSpot or Salesforce). 
  • Flexible and can adapt to changing priorities according to business needs. 

Key Responsibilities

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. 

  • Lead Generation and Sales: Proactively find and engage potential HNW and UHNW prospective members to promote Ten personal membership and drive sales revenue. This includes attending networking events and forming relevant referral partnerships with luxury brands and services. 
  • Customer Engagement and Retention: Build strong relationships with prospective members through effective communication, active listening, and understanding their needs and support through from initial sale through to their first renewal. 
  • Product and Proposition Knowledge: Develop a comprehensive understanding of our service, proposition and effectively communicating its features, benefits, and value to prospective members. 
  • Sales Process Management: Manage the entire sales process from prospecting to closing, ensuring a seamless and positive experience for prospective members. Maintain accurate and up-to-date records of customer interactions, sales activities, and progress 
  • Target Achievement: Meet or exceed monthly/quarterly sales targets and Key Performance Indicators (KPIs) set by Business Development Director. 
  • Market Research: Stay updated on industry trends, competitor activities, and market developments to identify new sales opportunities and strategies. 
  • Collaboration: Work closely with cross-functional teams such as proposition to find out the latest member benefit to drive sales, marketing to ensure Ten Membership site and social media is supporting sales, whilst liaising with service delivery to keep up to date with member journey and support with renewals. 

Key Measure of Success 

  • The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.  
  • Ten Membership Sales Revenue 
  • Retention rates 
     

Knowledge, Skills & Abilities 

As a Membership Sales Manager you will be expected to role model Ten’s Standards and the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude, and setting ambitious standards for yourself.  

Along with relevant experience, the Membership Sales Manager is expected to be skilled within the following areas:  

  • Communication: strong communication skills and confidence dealing with HNW/UHNWIs and their lifestyle, expectations, needs and preferences.   
  • Collaborative Management: proficiency in collaborating with various stakeholders, including Head of Personal Service and various stakeholders around the world, fostering a culture of cooperation and shared accountability.  
  • Sound Decision-Making: ability to make decisions amidst competing demands of HNW and UHNW members, whilst balancing service delivery and proposition offering. 
  • Adaptability and Resilience: flexibility to adapt to changing priorities, resolve conflicts or member satisfaction issues with service delivery. 

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

  • A competitive salary will be offered depending on experience
  • Offer flexible work arrangements including Hybrid work possibilities
  • Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
  • One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
  • Lucrative Ten Loyalty Rewards program
  • Remote Working Holidays - Travel and Work for up to 4 weeks per year!
  • Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Possibility of growth within a dynamic and international company

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

  • Deliver a world-class member experience
  • Invest in technology
  • Expand contracts with new and existing clients
  • Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

See more jobs at Ten Group Openings

Apply for this job

+30d

Digital Content Administrator

Ten Group OpeningsCape Town,Western Cape,South Africa, Remote Hybrid

Ten Group Openings is hiring a Remote Digital Content Administrator

Overview

We’re looking for an enthusiastic Digital Content Administrator to support our content team. Our ideal candidate will be fluent in the digital landscape with experience in uploading and managing content on one or more CMSes (eg Wordpress, Drupal etc).  The successful incumbent will play a key role in assisting the Digital Content Project Manager with day-to-day administrative support on both a small and complex scale, along with data gathering, organisation and upload to our in-house systems and CMSs. Our ideal candidate will have excellent time management, communication and organizational skills, and will be detail oriented, a multitasker and quick to learn new systems and processes. 

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

  • Deliver a world-class member experience
  • Invest in technology
  • Expand contracts with new and existing clients
  • Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Key Responsibilities:

  • Work closely with the Digital Content Project Manager to deliver tasks successfully and on time   
  • Oversee day-to-day CMS administration   
  • Upload of content inventory to Content Management Systems (CMS)  
  • Assist in achieving daily deliverables  
  • Ensure content is kept up to date across multiple platforms  
  • Mine large datasets to extract, analyse and cross-reference content   
  • Troubleshoot and correct any system errors  
  • Manage multiple languages within CMS  
  • Please note this is Hybrid working and only applicants based in Cape Town will be considered
  • Matric with 2 years’ experience in the field of digital administration 
  • Tertiary education advantageous  
  • Experienced working on online CMS systems  
  • Excellent Excel skills and experience working with large datasets (advanced Excel advantageous)  

Competencies:

  • Sharp eye for errors and impeccable attention to detail  
  • Strong written and verbal communication skills  
  • Highly organized and comfortable working on different tasks simultaneously   
  • Excellent time management and able to deliver work set to tight deadlines  
  • Have a structured approach to responsibilities and tasks  

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

  • Offer flexible work arrangements including Hybrid work possibilities
  • Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
  • One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
  • We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
  • ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Access to lots of great travel and entertainment discounts as our clients members would!
  • There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
  • Global Team, with diversity at its core.
  • Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
  • Possibility of growth within a dynamic and international company

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

See more jobs at Ten Group Openings

Apply for this job

+30d

Travel & Lifestyle Manager - Finnish Speaker | Cape Town

Ten Group OpeningsCape Town,Western Cape,South Africa, Remote Hybrid

Ten Group Openings is hiring a Remote Travel & Lifestyle Manager - Finnish Speaker | Cape Town

???? Elevate Your Career: Join Us as a Virtual Travel & Lifestyle Managerfor Nordic High Net Worth Clients! ????

Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Nordic team, catering to the needs and desires of high-net-worth individuals around the globe.

Picture this: orchestrating exclusive experiences, curating unparalleled travel itineraries, and making the impossible possible, all at the fingertips of our esteemed clientele. As a Virtual Travel & Lifestyle Manager, you'll embody sophistication, anticipate needs before they arise, and transform dreams into reality with finesse.

This isn’t just a job; it’s a gateway to a realm of opulence and distinction. If you have a passion for exceeding expectations, possess an unwavering commitment to excellence, and thrive in the world of bespoke service, then we want you to bring your flair and finesse to our team.

Join us and embark on a journey where your expertise will shape unforgettable moments for those who expect nothing but the extraordinary. Take the leap into a career where every day is an adventure, every request a challenge, and every success a testament to your exceptional skills.

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.

  • You MUST have excellent language skills in professional English and Finnish, in written and spoken (according to the CERF Framework C1-C2).
  • 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
  • Experience with a GDS system desirable
  • Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
  • Strong administration skills and be able to prioritized workloads to meet strict deadlines
  • Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
  • Are service-oriented, flexible and able to work under pressure
  • Natural sales flair with experience in selling lifestyle and travel services
  • Have a positive attitude and identify with Ten Group values
  • Value exceptional service and live by this motto
  • Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage
  • Flexibility : This position is a full-time 40-hrs per week role on a shift basis, ability to work a 5-day work week between the hours of 06:00-23:00 GMT shift either Sunday to Thursday /or Tuesday to Saturday.

Guidelines for Hybrid/Home Office :

  • Located in South Africa
  • Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
  • A secure home office at your confirmed address, free from background noise or other distractions
  • Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

  • competitive salary depending on experience, plus a performance-based bonus. Including Weekend Shift and Late Shift Allowance.
  • Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
  • Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
  • Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.
  • We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
  • Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Safe & secure offices in the Foreshore with complimentary off-street parking for this in-office days

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video  This is what we do

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 21. June 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!

See more jobs at Ten Group Openings

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+30d

DevOps Engineer

Ten Group OpeningsMexico City,Mexico, Remote Hybrid

Ten Group Openings is hiring a Remote DevOps Engineer

Description

About Us

Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class, and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.

As a certified B company, Ten Lifestyle Group is part of a global community of companies united by the common goal of making a positive impact on society and the environment.

A DevOps Engineer introduces processes, tools, and methodologies to balance needs throughout the software development life cycle, from coding and deployment to maintenance and updates.

Main Responsibilities

  • In charge of closing the gap between actions needed to quickly change an application, and the tasks that maintain its reliability.
  • Responsible of introducing new features to an application
  • Work closely with developers to deploy and manage code changes, and with operations staff to ensure that systems are up and running smoothly.
  • Designs, implements, and maintains tools and processes for continuous integration, delivery, and deployment of software

General requirements

  • Experience in running and maintaining complex infrastructure setups.
  • Experience of a Continuous Integration and Continuous Delivery environment.
  • Experience with Docker or other containerisation services.
  • Good understanding on networking including IP subnets etc.
  • Experience with monitoring solutions such as OpenTelemetry or Prometheus.
  • Scripting experience with Bash/Python.
  • Deep understanding of both development and operations processes, as well as a strong technical background.
  • Advanced/Fluent level of English
  • Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence.
  • At least 2 years of experience in the area
  • Experience working with:

1. AWS

VPCs with traffic security using Network ACLs and Security Groups

EKS & Helm, ECS, Lambda Functions

CloudFront, ALB / NLB, with WAF rules

RDS, Redis, ElasticSearch / OpenSearch, KMS, SecretsManager

Compute resources like EC2, Fargate

2. Traefik

3. HashiCorp Terraform

4. Docker

5. TeamCity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline and terminate, will be based on merit, competence performance and business needs.

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+30d

Travel & Lifestyle Manager - Finnish Speaker | London

Ten Group OpeningsLondon,England and Wales,United Kingdom, Remote Hybrid

Ten Group Openings is hiring a Remote Travel & Lifestyle Manager - Finnish Speaker | London

???? Elevate Your Career: Join Us as a Virtual Travel & Lifestyle Managerfor Nordic High Net Worth Clients! ????

Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Nordic team, catering to the needs and desires of high-net-worth individuals around the globe.

Picture this: orchestrating exclusive experiences, curating unparalleled travel itineraries, and making the impossible possible, all at the fingertips of our esteemed clientele. As a Virtual Travel & Lifestyle Manager, you'll embody sophistication, anticipate needs before they arise, and transform dreams into reality with finesse.

This isn’t just a job; it’s a gateway to a realm of opulence and distinction. If you have a passion for exceeding expectations, possess an unwavering commitment to excellence, and thrive in the world of bespoke service, then we want you to bring your flair and finesse to our team.

Join us and embark on a journey where your expertise will shape unforgettable moments for those who expect nothing but the extraordinary. Take the leap into a career where every day is an adventure, every request a challenge, and every success a testament to your exceptional skills.

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.

  • You MUST have excellent language skills in professional English and Finnish, in written and spoken (according to the CERF Framework C1-C2).
  • 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
  • Experience with a GDS system desirable
  • Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
  • Strong administration skills and be able to prioritized workloads to meet strict deadlines
  • Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
  • Are service-oriented, flexible and able to work under pressure
  • Natural sales flair with experience in selling lifestyle and travel services
  • Have a positive attitude and identify with Ten Group values
  • Value exceptional service and live by this motto
  • Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage
  • Flexibility : This position is a full-time 40-hrs per week role on a shift basis, ability to work a 5-day work week between the hours of 06:00-23:00 GMT shift either Sunday to Thursday /or Tuesday to Saturday.

Guidelines for Hybrid/Home Office :

  • Located in United Kingdom
  • Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
  • A secure home office at your confirmed address, free from background noise or other distractions
  • Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

  • competitive salary depending on experience, plus a performance-based bonus.
  • Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
  • Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
  • Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video  This is what we do

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 21. June 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!

See more jobs at Ten Group Openings

Apply for this job