Senior Security Analyst

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Represent security in internal and external meetings to discuss security analysis, findings and security/compliance responses. 
• Review past incidents and identify attack trends. Finetune and reconfigure alerts based on prior incidents to improve detection.
• Actively participate in the development, documentation, and implementation of new processes to expand and mature capabilities for the organization.
• Identify and track internal and external assets to identify potential risks. Communicate these risks to internal and external stakeholders and build a plan of action.
• Develop, update, and maintain a repository of cybersecurity threat information that may be used in conducting risk assessments and reports on cyber risk trends.
• Build and maintain tools for automation of security events and reporting. Optimize and reconfigure tools to improve security processes.
• Implement, maintain and monitor IDS/IPS rule sets, alerts and reports.
• Perform investigations and improve detection processes on a wide variety of security events from various sources to determine whether they pose a threat to Pindrop
• Identify, research and develop internal and open source tools used to improve security and threat intelligence workflows to support Pindrop's unique environment
• Collaborate with internal and external teams to answer customer questionnaires, compliance audits.

Who you are

• You are, hands-on problem solver that excels in dynamic fast paced environments, curious and always looking to learn., highly interested in how things work and gets excited by threat modeling and new exploits
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 2+ years of security monitoring and incident response experience
• Must have experience with Linux, Mac, and knowledge of Windows
• Experience in configuration and maintenance of endpoint security solutions, eg. Crowdstrike, SentinelOne, Carbon Black.
• Experience with security tools including SIEM, Metasploit, Splunk, Wireshark
• In-depth knowledge of SIEM log ingestion and alert creation.
• Hands-on experience with TCP/IP and networking
• Ability to write scripts/code using Python or other scripting languages for automation
• Knowledge of incident response and investigation tools and techniques
• Experience with security operations in cloud platforms such as AWS, GCP, Azure etc.
• Experience responding to security questionnaires and customer questions

Nice to have:

• Experience with forensic analysis tools (commercial and open-source) and procedures desired
• Experience with threat feeds and threat intelligence (e.g., STIX, TAXII, IOCs) desired
• Experience with cloud logging applications, AWS Cloudtrail, VPC Flow Logs, Lambda, etc.

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days.

Within 30 days:

• You’ll focus on training and learning the basics of the company. This includes the company’s systems, procedures that should be adhered to, products and services, software, vendors, and/or clients.
• You’ll have been introduced to your team, colleagues and have 1:1’s to assimilate into the company culture.
• You will have the opportunity to learn the product in and out through training and a variety of resources. This then means that the majority of the things-to-do should fall along the lines of attending training sessions, gaining and mastering product knowledge, learning major corporate systems, meeting the members of your team, and getting the necessary access. 

Within 60 days:

• You’ll have a good grasp of your working environment and you can now move onto more advanced tasks. 
• You will start studying the best practices in the industry, create goals, meet up with your supervisor and get feedback on your performance, and build meaningful relationships with your co-workers along with taking on proper job responsibilities.  

Within 90 days

• You’ll demonstrate a firm grasp of the company and confidence in your job function. Thus, you should be preparing to make breakthrough contributions to your team or department. 
• The contributions may include finding new ways to improve security or coming up with ideas to save the company money. Instead of only identifying problems in the company, you should be at the forefront of brainstorming possible solutions. 
• You will be able to spearhead new initiatives and collaborate with other teams for the good of the company. 

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• Identity protection through Norton LifeLock
• One Time home office allowance
• Remote first environment - meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Note: This role is a 2nd shift position with a schedule of 2 PM - 12 AM CDT, Wednesday to Saturday. During the onboarding period, you will follow a standard Monday-Friday work schedule until onboarding is complete.

What You’ll Do

• Be the first point of contact for all incoming technical support questions and handle all customer interactions with understanding, empathy, and transparency.
• Troubleshoot OS, hardware, and Lambda Stack issues for customers and provide guidance on the best technical solutions that suit their needs.
• Route and escalate tickets, as needed, to appropriate teams and departments while owning customer communication throughout the issue lifecycle.
• Work with our technical writing team to document solutions to common problems to allow for future customer self-service.
• Provide feedback to internal teams on technical issues our customers are facing and, above all, be the customer’s advocate.
• Work together in a cohesive, customer-first collaborative team environment, sharing your skills, knowledge, and experience.

You

• Have Linux administration experience in bare-metal, virtualized, and/or cloud environments.
• Familiarity with private or hybrid cloud environments, such as Azure, AWS, and/or OCI.
• Experience with monitoring and alerting for enterprise and cloud environments.
• Have Shell and Python scripting proficiency.
• Strong ability to curate and adhere to technical standard operating procedures.
• Possess excellent written and oral communication skills.
• Proven experience when handling multiple customer interactions in a fast-paced environment.

Nice to Have

• Familiarity with datacenter level hardware, including GPUs.
• Familiarity with ML / AI / Deep Learning.
• Experience with Zendesk ticketing.
• Wide flexibility for scheduling as we push for 24/7 support availability.

Salary Range Information 

Based on market data and other factors, the salary range for this position is $69,000-$105,000. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. 

Postscript Description

Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization. 

Job Description

As a Senior Data Engineer for the Data Platform team at Postscript, you will provide the company with best in class data foundations to support a broad range of key engineering and product initiatives. The Data Platform team at Postscript focuses on data integration through various sources like our production application and various 3rd party integrations. You will focus on designing and building end to end data pipeline solutions: data ingestion, propagation, persistence, and services to support both our product and our internal BI organization. This role is critical in ensuring data and events are reliable and actionable throughout the Postscript Platform.

Primary duties

• Design and build performant and scalable data systems with high scale
• Architect cloud native data solutions in AWS
• Write high quality code to make your software designs a reality
• Build services to support our product with cross domain data
• Advise the team and organization on Data Engineering best practices to level up our competency in the organization
• Mentor and support your fellow engineers via code reviews, design reviews and peer feedback

What We’ll Love About You

• You’re a polyglot technologist who is passionate about data problems at scaleYou have a proven track record designing and implementing complex data systems from scratch
• You’ve built data engineering solutions in an AWS environment and have working experience with several AWS services (Lambda, Redshift, Glue, RDS, DMS, etc.)
• You have several years (5+) of experience writing high quality production code, preferably in Python or Go
• You have a broad range of experience with data persistence technologies (RDBMS, NoSQL, OLAP, etc.) and know how to select the right tool for the job
• You’ve worked in event driven systems and have experience with technologies like Kafka, Kinesis, RabbitMQ, etc.
• You’ve gotten your hands dirty with infrastructure and have used infrastructure as code technologies like Terraform
• You’re comfortable with ambiguity and like to dig into the problems as much as you love creating solutions

What You’ll Love About Us

• Salary range of USD $170,000-$190,000 base plus significant equity (we do not have geo based salaries) 
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process :

• Intro Call:You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro:You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Homework Assignment:We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Final FEACH Interview:This is our interview to assess your ability to represent how you work via our FEACH values. As we bui in ld the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer:We send over an offer and you (hopefully) accept! Welcome to Postscript!

What You’ll Do

• Help design, build and improve our new inference and ML computation platform, acting as technical lead for one or more of our implementation teams.
• Work with management, product and other internal business partners to drive technical decisions based on business and market needs
• Work on the architecture of our distributed systems to ensure best-in-class reliability and efficiency, while helping to minimize operational costs and toil work
• Provide your team empathetic leadership as well as mentorship to grow their own skills and abilities
• Build products around a large range of ML models and types, including industry-leading research
• Help build safety and fraud systems, around both inference and other ML systems
• Handle interesting and dynamic scaling, hardware and scheduling challenges in a very dynamic and rapidly changing industry sector

You

• Are an experienced lead software engineer with ten or more years of working on business-critical distributed systems.
• Have a history of leading projects from inception to production, including making technical decisions, authoring design and decision documents, and advising on staffing needs.
• Have significant experience architecting systems around relational databases, document databases, queue datastores, block storage, object storage, unreliable networks, and caches.
• Have a deep understanding of the balance between initial build costs and operational costs, and what it takes to launch a product quickly but with a good technical foundation.
• Can write both Go and Python to a high level, and can pick up other languages as needed.
• Are very familiar with building integrated test frameworks and using CI/CD systems
• Are product-oriented and focused on great user experiences, and are invested in building the best product possible for users.
• Are good at working cross-functionally and solving problems across teams, including empathetic conflict resolution when working alongside teams with different priorities.
• Have recent team leadership experience (on a team of four or more people) 

Nice to Have

• Experience writing Kubernetes operators or other Kubernetes integrations
• Experience running ML/GPU workloads in production
• Experience with computation dispatch and orchestration systems
• Bare-metal hardware experience

Salary Range Information 

Based on market data and other factors, the salary range for this position is $186,000 - $294,000. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

Grammarly is excited to offer aremote-first hybrid working model. Grammarly team members in this role must be based in Ukraine, and, depending on business needs, they must meet in person for collaboration weeks, traveling if necessary to the hub(s) where their team is based.

This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of theFortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for a System Engineer to join our Enterprise Infrastructure team. This role will substantially impact the security of Grammarly's product offerings and services. User trust is our top priority, so our new System Engineer’s impact will be dramatic. Every day of this person’s work at Grammarly, their decisions and actions will have a direct impact on the millions of users who trust personal content and rely on Grammarly product offerings daily. This person will drive meaningful changes across the corporate identity and access management workflows. They will have the opportunity to advocate for security and process improvements while balancing these changes with the speed of growth.

We are seeking an experienced engineer to enhance corporate infrastructure services such as Identity and Access Management, Endpoint Management, and Networking.

Grammarly’s engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog.

As a System Engineer, you will

• Be responsible for maintaining and expanding enterprise infrastructure and services.
• Design and improve the corporate environment for both external and internal SaaS.
• Oversee hardware network infrastructure in Ukraine, Germany, and Poland.
• Manage the zero-trust network access service.
• Administer corporate infrastructure and services (Corporate Identity, MDMs, Cloud services).
• Integrate corporate infrastructure and services.
• Automate key corporate infrastructure processes.
• Collaborate with the platform team to maintain AWS infrastructure.
• Work closely with the engineering team to create and maintain test environments and labs.
• Provide L3 troubleshooting and support for corporate infrastructure and services.
• Enhance the security level of corporate infrastructure and services.
• Ensure the availability and integrity of information systems through service monitoring, change management, and data accuracy.
• Develop infrastructure documentation for end users.
• Partner with the Cloud Infrastructure team to maintain AWS infrastructure.
• Provide L3 troubleshooting and support.
• Enhance self-service features, reporting, and alerting via automation.

Qualifications

• Expert in network fundamentals 
• Experience with Cisco Meraki and Aruba networks
• Terraform (managing resources, deploy infra)
• Experience in AWS (Lambda, ECS)
• Experience with Python automatization of routine tasks, reports, lambdas, etc.
• Strong project management skills 
• Strong analytical, diagnostics, and troubleshooting skills 
• Ability to solve complex problems at scale
• You are a great communicator and active listener.
• A strong sense of responsibility and a commitment to see things through to completion at high quality. 
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.
• Is able to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based.

It will be a plus to have the following:  

• Writing code by using Golang, PowerShell, Bash.
• Experiences with Google Cloud Platform and Microsoft Azure platforms.
• Experience in building solutions under different certification controls (ISO, SOC 2, FedRAMP, SOX, NIST, CISA Zero Trust Maturity Model).
• Securing communications TCP/IP stack, SSL/TLS, domain records, certificates, PKI, encryption, hashing, OAuth2.
• Experience with ZTNA tools (Cloudflare).

Support for you, professionally and personally

• Professional growth:We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being.
• A connected team:Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply. Grammarly is an equal-opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, gender, disability, sexual identity, or age.

For more details about the personal data Grammarly collects during the recruitment process, for what purposes, and how you can address your rights, please see the Grammarly Data Privacy Notice for Candidates here.

What You’ll Do 

• Design and implement scalable, secure, and highly available Kubernetes clusters to support our growing application portfolio
• Bootstrap new on-prem and managed Kubernetes environments from the ground up, including networking, storage, and security configurations
• Extend our existing Kubernetes platforms with advanced features such as service mesh, serverless frameworks, and custom resource definitions (CRDs)
• Develop and maintain infrastructure-as-code (IaC) templates using Cluster API (CAPI) for automated cluster provisioning and configuration management
• Implement robust monitoring, logging, and alerting solutions using OpenTelemetry to ensure platform health and performance
• Optimize resource utilization and cost-effectiveness of Kubernetes deployments across multiple cloud providers
• Collaborate with teams to design and implement CI/CD pipelines for containerized applications
• Troubleshoot complex issues in production Kubernetes environments and lead incident response efforts
• Stay up-to-date with the latest Kubernetes ecosystem developments and evaluate new technologies for potential adoption
• Mentor junior engineers and contribute to the development of platform engineering best practices

You

• Have 5+ years bootstrapping, extending and operating K8s at scale (1,500+ nodes)
• Have 5+ years automating the provisioning, configuration management, and deployment of production systems
• Have 5+ years building resilient, scalable systems with Python/Go
• Have 5+ years managing and securing infrastructure at scale (2,000+ hosts)
• Possess Sound experience with Infrastructure as Code (Terraform, Ansible, etc.)
• Possess Sound knowledge of DevOps, Infrastructure, and Platform concepts
• Possess Strong development skills in Python or Golang
• Possess Strong proficiency with Linux command line and debugging tools

Nice to Have

• Experience with building complex hybrid environments (AWS and on-premise preferred)
• Experience with service mesh technologies (e.g., Istio, Linkerd) and serverless frameworks (e.g., Knative)
• Experience with multi-cluster or multi-cloud Kubernetes deployments
• Experience in the machine learning or computer hardware industry
• Certified Kubernetes Administrator (CKA) and/or Certified Kubernetes Application Developer (CKAD) certification
• Contributions to open-source Kubernetes projects or tools
• Familiarity with GitOps principles and tools like ArgoCD or Flux

Salary Range Information 

Based on market data and other factors, the salary range for this position is $153,000-$240,000. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.