Job Description

As Travelstride’s lead UX Designer, you will work with the founder, product manager and a team of developers to create and improve engaging and satisfying user experiences with new platform features for both travelers and travel companies. As the only full-time designer at this early-stage company, you will be responsible for the complete user experience as well as the look and feel of our products. You will help develop new ideas through research and testing.

You are both a strategic thinker and a tactical doer - eager to roll up your sleeves and do all design work as necessary for both the core product and also to support marketing and other company initiatives

To thrive in this role, you would possess a unique blend of UX, design, business, and technical savvy; a big-picture vision, and the drive to make that vision a reality with a ‘get it done’ attitude.

Does lower base salary, big challenges, bigger impact, talented colleagues, high equity and financial bonus upside, and fun team environment sound good for you? Read on!

On our team, you will:

• Create beautiful web pages and experiences that delight users and achieve business goals

• Design wireframes and pixel perfect hifi designs to meet business needs balancing UX, SEO, CRO and other business goals

• Develop UI mockups and prototypes that clearly illustrate how sites function and look

• Gather and evaluate user requirements in collaboration with product manager and engineers

• Illustrate design ideas using storyboards, process flows and sitemap

• Design graphic user interface elements, like menus, tabs, and widgets

• Identify and troubleshoot UX problems

• Proactively speak with users directly and via surveys and other tools to understand evolving needs and suggest future changes and opportunities

Qualifications

Requirements:

• Have 2 to 5 years of design experience

• Thrive in a fast-paced results-driven environment with varied responsibilities and challenging assignments that would strike fear into the hearts of average designers

• Rock design tools like Figma

• Communicate ideas easily verbally and in writing with engineers and marketing

• Prefer to experiment with new designs and use data to drive decisions rather than view as an art project

• Listen to customers, partners, and teammates, and respond well to feedback

• Embrace Web Usability, User-Centered Design, & Agile methodologies

• Feel passionate that ‘success is in the details as much as in the ‘big picture’

• Love managing multiple projects simultaneously and hit deadlines, using the 80/20 rule as your mantra

• Are known to friends and colleagues as cheerful, with a good sense of humor and a positive attitude

• Enthusiastically and proactively help beyond the bounds of your day to day role

• Ship quickly and adjust your process to fit the needs of an early-stage startup, valuing shipping a good solution now over a great solution several weeks from now.

In a perfect world, you would...

• Have experience in consumer marketplaces, e-commerce or other transaction-oriented consumer web apps preferred

• Know SEO and how to balance it with UX

• Have previously thrived in a true early startup experience previously (from Bootstrap to Series B)

• Understand and have helped design for online niche communities and/or gaming products

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Job Description

Your Mission

Maximize the number of tracked bookings made by travelers to contracted Travelstride partners and generate fanatic loyalty and appreciation of the service.

What you will do

You will manage all consumer-facing activities for web users and members including both sales and customer success and service. You are the voice of the traveler in our marketplace (along with our heads of Marketing and Product). You will report to Travelstride’s VP of Partnerships & Sales, working closely with other team members from partnerships, operations and marketing. You will convert Travelstride web users into happy customers by matching them with trips they will love while optimizing revenue to the company. 

As Travelstride’s Reservations Manager, your primary goal is to sell multi-day travel products directly to travelers, while secondarily you will also monitor and respond to all key consumer (traveler) direct engagement channels like Chat, Email, select Social DMs, etc. You will be the primary voice speaking one on one with travelers to fulfill both a sales and customer service role. 

You will master the travel brands and products of our partners and convey the value and benefits of booking through Travelstride and its partners. The ideal candidate will also enjoy laying the foundation for this new team, developing standard operating procedures and managing to target metrics, and proactively suggesting improvements to the process and our core product.

Roles & Responsibilities

Mission: 

Use human interactions and automated communications to augment Travelstride’s technology to maximize revenue by converting visitors, members, and leads into monetized leads and confirmed bookings for partners. Satisfying customers (travelers) with their experience interacting with Travestride, driving repeat purchases, customer referrals, and a high NPS

General Responsibilities: 

• Sell multi-day trips to travelers interested in a wide variety of travel destinations.
• Brand ambassador/expert for partner brands, make sure brand and traveler are a fit.
• Answer phone, chat, and email requests for travel planning to global destinations.
• Manage and categorize leads in an organized, prioritized, consistent manner.
• Help oversee key accounts to ensure travelers and partners are connected and status’ are accurate, up to date, and bookings are reported/captured.

Customer Rapport as Travelstride Brand Ambassador:

• Build rapport with customers, actively listen and understand their travel aspirations.
• "Quarterback" communication to ensure traveler and travel partner are aligned, if/when not, reintroduce customers to a partner brand that is a "Perfect Match". Follow the leads.
• Share expert knowledge in global destinations, reference/convey expertise on destination highlights worldwide, world geography, culture and historical relevance.
• Offer expert guidance on sharing example itineraries, activities, and cultural insights.

Lead & Customer Traveler Profiling:

• Skillfully identify interests, travel styles, and specific preferences of each traveler.
• Ability to assess a customer’s profile, and accurately match them with the ideal supplier.
• Advise travelers on the pros and cons of multi-day supplier travel products most suitable to meet their goals and expectations. (e.g. experience, type of travel, group size, dates, etc).

Segmentation & Distribution of Customer Leads:

• Merchant Model Lead: 
  • Provide insights into the advantages and recommendations of tour products.
  • Deep knowledge of select partner brands, sell/book products on their behalf. 
• Product Lead:
  • Facilitate connections between the customer and paid tour operator partners.
  • Assist customers in booking trips through the paying Travelstride tour operators
• Custom Lead:
  • Identify customers w/ unique travel requests that require tailor-made itinerary.
  • Match customers with supplier partners capable of building custom itineraries.

Qualifications

All About You

• 5+ years of travel oriented sales experience, selling group tours ideally.
• Fluent in English, with excellent verbal and written communication.
• Have cultural familiarity to interact clearly with our target source markets - US, CA, UK, AU 
• Flexible schedule to maximize potential for direct traveler engagement and bookings
• People say you have a "likable" personality; communicate clearly, concisely, and effectively, expert at easily building trust and relationships. 
• Passionately curious and well-traveled, an expert in world geography and history, capable of discussing global destinations; including their cultural nuances, unique customs, interesting facts, highlights, and landmarks.
• Experienced with Google Workspace (Gmail, GDocs, GSheets,GSlides), 
• Experienced using a CRM (e.g. Hubspot, Salesforce, or the like), is preferred.
• Intrinsically motivated, valuing team and personal growth; Awesome team player.
• Extremely detail-oriented and well organized - follow through, thorough and on time.

See more jobs at Travelstride

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Job Description

Your Mission

Maximize the number of tracked bookings made by travelers to contracted Travelstride partners and generate fanatic loyalty and appreciation of the service.

What you will do

You will manage all consumer-facing activities for web users and members including both sales and customer success and service. You are the voice of the traveler in our marketplace (along with our heads of Marketing and Product). You will report to Travelstride’s VP of Partnerships & Sales, working closely with other team members from partnerships, operations and marketing. You will convert Travelstride web users into happy customers by matching them with trips they will love while optimizing revenue to the company. 

As Travelstride’s Reservations Manager, your primary goal is to sell multi-day travel products directly to travelers, while secondarily you will also monitor and respond to all key consumer (traveler) direct engagement channels like Chat, Email, select Social DMs, etc. You will be the primary voice speaking one on one with travelers to fulfill both a sales and customer service role. 

You will master the travel brands and products of our partners and convey the value and benefits of booking through Travelstride and its partners. The ideal candidate will also enjoy laying the foundation for this new team, developing standard operating procedures and managing to target metrics, and proactively suggesting improvements to the process and our core product.

Roles & Responsibilities

Mission: 

Use human interactions and automated communications to augment Travelstride’s technology to maximize revenue by converting visitors, members, and leads into monetized leads and confirmed bookings for partners. Satisfying customers (travelers) with their experience interacting with Travestride, driving repeat purchases, customer referrals, and a high NPS

General Responsibilities: 

• Sell multi-day trips to travelers interested in a wide variety of travel destinations.
• Brand ambassador/expert for partner brands, make sure brand and traveler are a fit.
• Answer phone, chat, and email requests for travel planning to global destinations.
• Manage and categorize leads in an organized, prioritized, consistent manner.
• Help oversee key accounts to ensure travelers and partners are connected and status’ are accurate, up to date, and bookings are reported/captured.

Customer Rapport as Travelstride Brand Ambassador:

• Build rapport with customers, actively listen and understand their travel aspirations.
• "Quarterback" communication to ensure traveler and travel partner are aligned, if/when not, reintroduce customers to a partner brand that is a "Perfect Match". Follow the leads.
• Share expert knowledge in global destinations, reference/convey expertise on destination highlights worldwide, world geography, culture and historical relevance.
• Offer expert guidance on sharing example itineraries, activities, and cultural insights.

Lead & Customer Traveler Profiling:

• Skillfully identify interests, travel styles, and specific preferences of each traveler.
• Ability to assess a customer’s profile, and accurately match them with the ideal supplier.
• Advise travelers on the pros and cons of multi-day supplier travel products most suitable to meet their goals and expectations. (e.g. experience, type of travel, group size, dates, etc).

Segmentation & Distribution of Customer Leads:

• Merchant Model Lead: 
  • Provide insights into the advantages and recommendations of tour products.
  • Deep knowledge of select partner brands, sell/book products on their behalf. 
• Product Lead:
  • Facilitate connections between the customer and paid tour operator partners.
  • Assist customers in booking trips through the paying Travelstride tour operators
• Custom Lead:
  • Identify customers w/ unique travel requests that require tailor-made itinerary.
  • Match customers with supplier partners capable of building custom itineraries.

Qualifications

All About You

• 5+ years of travel oriented sales experience, selling group tours ideally.
• Fluent in English, with excellent verbal and written communication.
• Have cultural familiarity to interact clearly with our target source markets - US, CA, UK, AU 
• Flexible schedule to maximize potential for direct traveler engagement and bookings
• People say you have a "likable" personality; communicate clearly, concisely, and effectively, expert at easily building trust and relationships. 
• Passionately curious and well-traveled, an expert in world geography and history, capable of discussing global destinations; including their cultural nuances, unique customs, interesting facts, highlights, and landmarks.
• Experienced with Google Workspace (Gmail, GDocs, GSheets,GSlides), 
• Experienced using a CRM (e.g. Hubspot, Salesforce, or the like), is preferred.
• Intrinsically motivated, valuing team and personal growth; Awesome team player.
• Extremely detail-oriented and well organized - follow through, thorough and on time.

See more jobs at Travelstride

Apply for this job

Job Description

Roles & Responsibilities

Mission: 

Use human interactions and automated communications to augment Travelstride’s technology to maximize revenue by converting visitors, members, and leads into monetized leads and confirmed bookings for partners. Satisfying customers (travelers) with their experience interacting with Travestride, driving repeat purchases, customer referrals, and a high NPS

General Responsibilities: 

• Sell multi-day trips to travelers interested in a wide variety of travel destinations.
• Brand ambassador/expert for partner brands, make sure brand and traveler are a fit.
• Answer phone, chat, and email requests for travel planning to global destinations.
• Manage and categorize leads in an organized, prioritized, consistent manner.
• Help oversee key accounts to ensure travelers and partners are connected and status’ are accurate, up to date, and bookings are reported/captured.

Customer Rapport as Travelstride Brand Ambassador:

• Build rapport with customers, actively listen and understand their travel aspirations.
• "Quarterback" communication to ensure traveler and travel partner are aligned, if/when not, reintroduce customers to a partner brand that is a "Perfect Match". Follow the leads.
• Share expert knowledge in global destinations, reference/convey expertise on destination highlights worldwide, world geography, culture and historical relevance.
• Offer expert guidance on sharing example itineraries, activities, and cultural insights.

Lead & Customer Traveler Profiling:

• Skillfully identify interests, travel styles, and specific preferences of each traveler.
• Ability to assess a customer’s profile, and accurately match them with the ideal supplier.
• Advise travelers on the pros and cons of multi-day supplier travel products most suitable to meet their goals and expectations. (e.g. experience, type of travel, group size, dates, etc).

Segmentation & Distribution of Customer Leads:

• Merchant Model Lead: 
  • Provide insights into the advantages and recommendations of tour products.
  • Deep knowledge of select partner brands, sell/book products on their behalf. 
• Product Lead:
  • Facilitate connections between the customer and paid tour operator partners.
  • Assist customers in booking trips through the paying Travelstride tour operators
• Custom Lead:
  • Identify customers w/ unique travel requests that require tailor-made itinerary.
  • Match customers with supplier partners capable of building custom itineraries.

Qualifications

All About You

• 5+ years of travel oriented sales experience, selling group tours ideally.
• Fluent in English, with excellent verbal and written communication.
• Cultural familiarity to interact clearly w/ target source markets - US, CA, UK, AU 
• Experienced using a CRM (e.g. Hubspot, Salesforce, or the like), is preferred.
• Flexible schedule to maximize potential for traveler engagement and bookings
• People say you have a "likable" personality; communicate clearly, concisely, and effectively, expert at easily building trust and relationships. 
• Passionately curious and well-traveled, an expert in world geography and history, capable of discussing global destinations; including their cultural nuances, unique customs, interesting facts, highlights, and landmarks.
• Experienced with Google Workspace (Gmail, GDocs, GSheets,GSlides), 
• Intrinsically motivated, valuing team/personal growth; Awesome team player.
• Extremely detail-oriented, well organized - follow through, thorough and on time.

See more jobs at Travelstride

Apply for this job

Job Description

What you will do
You will report to Travelstride’s Partnerships Director and work closely with multiple other team members from operations and marketing. You will convert Travelstride web users into loyal customers by selling them trips they will love. As Travelstride’s “Consumer Sales Lead”, your primary goal is to sell multi-day travel products directly to travelers, while secondarily you will you will also monitor and respond to all key consumer (traveler) direct engagement channels like Chat, Email, select Social DMs, etc. You will be the primary voice speaking one on one with travelers and fulfilling both a sales and customer service role until we expand the team (shortly!). 

You will master the travel brands and products of our partners and convey the value and benefits of booking through Travelstride. The ideal candidate will also enjoy laying the foundation for this new team, developing standard operating procedures and managing to target metrics, and proactively suggesting improvements to the process and our core product.

Roles & Responsibilities

• Sell multi-day trips to travelers interested in a wide variety of travel destinations.
• Brand ambassador/expert for partner brands, ensure brand & traveler are a fit.
• Share expert knowledge in global destinations, reference/convey expertise on destination highlights worldwide, world geography, culture, historical relevance.
• Advise travelers on the pros and cons of multi-day supplier travel products most suitable to meet their goals and expectations. (e.g. experience, type of travel, group size, dates, etc).
• "Quarterback" communication to ensure traveler and travel partner are aligned, reintroduce customers to a partner brand that is a "Perfect Match". Follow leads.
• Answer phone, chat, & email requests for travel planning to global destinations.
• Manage and categorize leads in an organized, prioritized, consistent manner.
• Help oversee key accounts to ensure travelers and partners are connected and status’ are accurate, up to date, and bookings are reported/captured

Location and Work Hours
Travelstride’s main office is in Austin, Texas. We have team members spanning the globe. This position is flexible. The right candidate can work in the office in Austin or remote. The candidate absolutely must be comfortable with working on a US schedule, and also be willing to take client calls outside of normal working hours.

Expectations
Your success will depend on your ability to carry out responsibilities with expectations met

• Represent Travelstride to customers, be able to match and meet sales targets
• Extremely detail-oriented yet fast worker, while being highly conscientious
• Solid understanding of world geography, and it’s highlights and diverse cultures
• Be comfortable attending weekly/monthly meetings in CST time zone
• Handle stressful situations, willing to accept compensation tied to performance

Compensation 
We’re looking for someone who is driven by the opportunity to succeed through persuasion, passion, and diligence. You should be excited by the upside of a commission-based reward system.

Base Salary: 25-50% of your OTE
Incentive Bonus: Up to USD $10k/mo (commissions + base salary)

Qualifications

All About You

• 2+ years of travel oriented sales experience, selling group tours ideally.
• Fluent in English, with excellent verbal and written communication.
• People say you have a "likable" personality; you communicate clearly, concisely, and effectively, easily building trust and relationships. 
• Have cultural familiarity to interact clearly w/ target source markets - US/UK/AU 
• Passionately curious and well-traveled, an expert in world geography and history, capable of discussing global destinations, including their cultural nuances, unique customs, interesting facts, highlights, and landmarks.
• Flexible schedule to maximize potential for direct traveler engagement/bookings
• Experienced with Google Workspace (Gmail, GDocs, GSheets,GSlides), experience using a CRM (e.g. Hubspot, Salesforce, or the like), is preferred.
• Intrinsically motivated, values team and personal growth; Awesome team player.
• Extremely detail-oriented and well organized - always thorough and on time.
• Quick learner/resourceful and fun spirited

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Job Description

We are looking for individuals who are strong writers, experienced across a wide-range of social media platforms, and passionate about travel who can make a sustained and lasting contribution to Travelstride. 

Your Responsibilities:

• Create social media posts and engage with social media users.
• Grow our social media presence and our community of followers.
• Answer queries from travelers concerning Travelstride and travel in general.
• Support travelers in their coordination and collaboration with Travelstride-affiliated custom travel planners. 
• Assist with keyword research to determine article topics.
• Contribute to destination guides, blog articles, and other types of content as needed.

You will gain valuable content marketing and SEO experience in the tourism space while working with a fun, energetic team. 

Qualifications

• Strong written English communication skills  - this is a must!
• International travel experience and/or a passion for the travel industry
• Strong familiarity with all major social media platforms
• Bachelor’s degree in Marketing-related field preferred
• Familiarity with Google docs, Google sheets, Hubspot, and Mailchimp
• 1-5 years experience in a travel-related and/or marketing role
• Quick learner, highly organized, entrepreneurial spirit, and the ability to thrive in a dynamic, fast-paced setting
• Customer service orientation and experience
  • A strong desire to provide assistance to customers
  • The ability to remain friendly and calm when dealing with customers in stressful situations

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Job Description

You'll be an important part of a small team with big ambitions: delivering a delightful and engaging product that makes it possible to seamlessly find and book a traveler's perfect adventurous vacation.

The ideal candidate for this position has experience working with established, medium to large-sized codebases. You should feel comfortable building new systems, refactoring existing code, writing tests when you spot something that's lacking coverage, and implementing new features quickly.

We are still young, so there's a large opportunity here to steer the direction of the code and the product as it grows. If you think you're up for the challenge, we'd love to hear from you.

We're looking for...

An API developer who's comfortable doing a little bit of everything, from connecting to external API services to orchestrating AWS Lambda architecture and optimizing background processes. You can talk to other engineers and explain our API architecture and solve various bottlenecks.    

Qualifications

Requirements:

• 2-4 years in web development
• Obsessed with clean and quality code
• Implementing API and integrating with external services
• Strong communication skills, positive attitude and empathy
• Grasp of the big picture
• Loves taking full responsibility and ownership over code/features/project
• Passion for excellence

Additional awesomeness (but not required):

• DevOps experience
• Knowledge of NodeJS and/or Ruby On Rails and/or Django frameworks
• AWS Lambda
• Continuous Integration & Continuous Delivery
• Passion for Travel

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Job Description

You'll be an important part of a small team with big ambitions: delivering a delightful and engaging product that makes it possible to seamlessly find and book a traveler's perfect adventurous vacation.

The ideal candidate for this position has experience working with established, medium to large-sized codebases. You should feel comfortable building new systems, refactoring existing code, writing tests when you spot something that's lacking coverage, and implementing new features quickly.

We're still young, so there's a large opportunity here to steer the direction of the code and the product as it grows. If you think you're up for the challenge, we'd love to hear from you.

We're looking for a full-stack developer who's comfortable doing a little bit of everything, from Frontend JavaScript to solving complex backend optimizations, integrating with external services and creating a robust user experience.    

Qualifications

Requirements:

    - 3-7 years in web development

    - Obsessed with clean and quality code

    - Implementing API and integrating with external services

    - Comfortable optimizing SQL queries

    - Strong communication skills, positive attitude and empathy

    - Deep awareness of cross-browser quirks and responsive design

    - A passion for the mobile web and mobile performance

    - Enthusiasm for working with designers and product managers

    - Grasp of the big picture

    - Loves taking full responsibility and ownership over code/features/project

    - Passion for excellence

Additional awesomeness (but not required):

    - DevOps experience

    - Knowledge of NodeJS and/or Ruby On Rails and/or Django frameworks

    - SPA frameworks (React/Angular/Vue)

    - Continuous Integration & Continuous Delivery

    - Passion for Travel

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