Job Description
What you will do
You will report to Travelstride’s Partnerships Director and work closely with multiple other team members from operations and marketing. You will convert Travelstride web users into loyal customers by selling them trips they will love. As Travelstride’s “Consumer Sales Lead”, your primary goal is to sell multi-day travel products directly to travelers, while secondarily you will you will also monitor and respond to all key consumer (traveler) direct engagement channels like Chat, Email, select Social DMs, etc. You will be the primary voice speaking one on one with travelers and fulfilling both a sales and customer service role until we expand the team (shortly!).
You will master the travel brands and products of our partners and convey the value and benefits of booking through Travelstride. The ideal candidate will also enjoy laying the foundation for this new team, developing standard operating procedures and managing to target metrics, and proactively suggesting improvements to the process and our core product.
Roles & Responsibilities
- Sell multi-day trips to travelers interested in a wide variety of travel destinations.
- Brand ambassador/expert for partner brands, ensure brand & traveler are a fit.
- Share expert knowledge in global destinations, reference/convey expertise on destination highlights worldwide, world geography, culture, historical relevance.
- Advise travelers on the pros and cons of multi-day supplier travel products most suitable to meet their goals and expectations. (e.g. experience, type of travel, group size, dates, etc).
- "Quarterback" communication to ensure traveler and travel partner are aligned, reintroduce customers to a partner brand that is a "Perfect Match". Follow leads.
- Answer phone, chat, & email requests for travel planning to global destinations.
- Manage and categorize leads in an organized, prioritized, consistent manner.
- Help oversee key accounts to ensure travelers and partners are connected and status’ are accurate, up to date, and bookings are reported/captured
Location and Work Hours
Travelstride’s main office is in Austin, Texas. We have team members spanning the globe. This position is flexible. The right candidate can work in the office in Austin or remote. The candidate absolutely must be comfortable with working on a US schedule, and also be willing to take client calls outside of normal working hours.
Expectations
Your success will depend on your ability to carry out responsibilities with expectations met
- Represent Travelstride to customers, be able to match and meet sales targets
- Extremely detail-oriented yet fast worker, while being highly conscientious
- Solid understanding of world geography, and it’s highlights and diverse cultures
- Be comfortable attending weekly/monthly meetings in CST time zone
- Handle stressful situations, willing to accept compensation tied to performance
Compensation
We’re looking for someone who is driven by the opportunity to succeed through persuasion, passion, and diligence. You should be excited by the upside of a commission-based reward system.
Base Salary: 25-50% of your OTE
Incentive Bonus: Up to USD $10k/mo (commissions + base salary)
Qualifications
All About You
- 2+ years of travel oriented sales experience, selling group tours ideally.
- Fluent in English, with excellent verbal and written communication.
- People say you have a "likable" personality; you communicate clearly, concisely, and effectively, easily building trust and relationships.
- Have cultural familiarity to interact clearly w/ target source markets - US/UK/AU
- Passionately curious and well-traveled, an expert in world geography and history, capable of discussing global destinations, including their cultural nuances, unique customs, interesting facts, highlights, and landmarks.
- Flexible schedule to maximize potential for direct traveler engagement/bookings
- Experienced with Google Workspace (Gmail, GDocs, GSheets,GSlides), experience using a CRM (e.g. Hubspot, Salesforce, or the like), is preferred.
- Intrinsically motivated, values team and personal growth; Awesome team player.
- Extremely detail-oriented and well organized - always thorough and on time.
- Quick learner/resourceful and fun spirited
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