Description du poste

???????? Vous aurez donc les missions principales suivantes : ????????

????Analyser les besoins métiers et proposer des solutions Oracle Fusion Cloud.

????Participer à l’implémentation et au paramétrage des modules.

????Collaborer pour aligner les processus métiers avec Oracle.

????Superviser la conception, le déploiement et la configuration.

????Assurer la liaison entre équipes métiers et techniques.

????Résoudre les problèmes fonctionnels ou techniques.

????Conduire des formations et rédiger des documentations.

????Assurer une veille technologique et être le référent interne.

Qualifications

???? De formation supérieure en informatique, vous justifiez d’une expérience réussie sur un même type de poste.

⚙️ Les compétences attendues sont les suivantes :

✔️ Maîtriser l'utilisation des modules ERP, HCM, SCM dans l'environnement Oracle Fusion Cloud.

✔️ Administrer les bases de données Oracle et utiliser les outils de reporting associés pour analyser les données.

✔️ Créer, personnaliser et interpréter des rapports à partir des données stockées dans les bases Oracle.

✔️ Connecter et intégrer différents systèmes et services en utilisant les API dans l’environnement Oracle Cloud.

✔️Superviser et optimiser les processus financiers, logistiques ou de gestion des ressources humaines en utilisant les solutions cloud Oracle.

 ☑️ Vous êtes reconnu(e) pour votre autonomie et votre créativité. Vous faites preuve de rigueur dans l’exercice de vos fonctions et vous appréciez le travail en équipe.

☑️ Tous nos postes sont ouverts aux personnes possédant le statut RQTH.

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Description du poste

???????? Vous aurez donc les missions principales suivantes : ????????

???? Définir l'architecture des processus métiers avec Oracle Fusion Cloud ;

???? Identifier les besoins et prioriser les processus à transformer ;

 ???? Diriger la conception et l'implémentation des solutions ;

???? Assurer la cohérence des processus métiers dans toute l'organisation ;

???? Suivre les indicateurs de performance des projets ERP ;

???? Maintenir une veille sur les évolutions d’Oracle Fusion Cloud et des solutions ERP.

Qualifications

???? De formation supérieure en informatique, vous justifiez de plusieurs années d’expérience sur un même type de poste.

⚙️ Les compétences attendues sont les suivantes :

✔️ Vous êtes un expert Oracle Fusion Cloud Public ;

✔️Vous maitrisez la modélisation des processus métiers ;

✔️Vous avez de l’expérience avec TOGAF ou des méthodologies similaires ;

✔️Vous êtes familier avec les API et les solution SaaS.

 ☑️ Vous êtes reconnu(e) pour votre sens du résultat et votre excellente communication. Vous faites preuve de rigueur dans l’exercice de vos fonctions et vous appréciez le travail en équipe.

☑️ Tous nos postes sont ouverts aux personnes possédant le statut RQTH.

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Job Description

Job Description

• Develop control structures to ensure data accuracy and quality across all upstream and downstream data channels.
• Provide thought leadership and participate in projects involving data flows and processes, both upstream and downstream.
• Ensure data integrity by performing gap analysis and coordinating resolutions with business owners and IT teams.
• Work with business stakeholders to gather and understand functional requirements, develop complex queries, and generate reports.
• Support the implementation of an enterprise data governance program, contributing to policy and standard enforcement.

Qualifications

Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field, or equivalent combination of education and experience.
• Strong understanding of data management principles, data quality frameworks, and metadata management.
• Familiarity with database management systems (e.g., SQL, Oracle, MySQL).
• Experience with ETL (Extract, Transform, Load) processes and tools.
• Knowledge of data privacy regulations (e.g., GDPR, CCPA) and data security standards.
• Proficiency with data governance tools (e.g., Informatica, Alation) is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.

What about languages?

You will need excellent written and verbal English for clear and effective communication with the team.

How much experience must I have?

To thrive in this role, you should have at least 5+ years of experience working in data quality, data governance, or similar data analysis roles.

This version keeps the original format and title while adapting the content for a Data Governance position.

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Job Description

The Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with QAD customers through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with analyzing problems within QAD’s software applications, providing expert solutions, and adhering to the company’s strict quality processes, standards, and toolsets.

As a Functional Analyst, your responsibilities include maintaining a detailed log of problems and the steps taken for analysis. This rigorous documentation is essential as it aids in the creation and review of reusable solutions, subsequently posted on QAD’s website for global use by customers and partners. You will be expected to handle moderately complex issues, using your demonstrated knowledge and problem-solving skills. Collaborating with the team lead, peers, and the global Support team is crucial to determine the most effective solutions and maintain a high-quality support experience.

Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, initially focused on the American time zones, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.

In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Support Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization

Note: The role will require the person to support in American shifts ( 6.30 pm IST to 3.30 am IST ) with weekend support when required.
 

DUTIES AND AREAS OF RESPONSIBILITY:

Incident Handling: 

• Address incoming software issues from customers and partners through telephone and CRM. 
• Work on problems of moderate complexity, requiring analysis of various factors. This includes formulating and enhancing reusable solutions to new and unique issues using solution-centered support methodologies (Analyze, test, and solve problems).
• Escalate issues as necessary, ensuring timely and effective resolution.
• Ensure that support incidents are resolved in line with established Service Level Agreements.

Documentation and Communication:

• Document all analyses and correspondences meticulously throughout the issue resolution process. Provide proactive status updates to customers, maintaining transparency and trust.

Knowledge Base Maintenance:

• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.

Team Assistance:

• Assist team members both locally and globally, fostering a collaborative work environment. This includes cross-team collaboration to enhance the overall effectiveness of our support services.

Continuous Learning and Adaptation:

• Engage in ongoing learning and practice of existing product knowledge. This is vital to stay prepared and responsive to new and evolving issues in a dynamic technological environment.

Qualifications

• A University or Bachelor’s Degree in Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology, or a related field. Equivalent experience may also be considered.
• Minimum 2 years of experience in the software, manufacturing, distribution, or accounting industryis preferred. Experience using and supporting any ERP (SAP, Oracle ERP, Ms Dynamics 365)or other business software applications is desired.
• Proven track record in a Customer Service/Support capacity.
•  Essential debugging/troubleshooting skills, including proficiency in navigating Unix, Windows, Internet, and networks, are required. Additionally, programming knowledge for troubleshooting in languages such as C, C++, Unix, Progress, Oracle, SQL, Java, or XML is highly beneficial.
•  Exceptional communication skills, both verbal and written, are essential. This includes the ability to explain complex technical issues in a clear and understandable manner. Strong documentation skills, with the ability to accurately and effectively convey information in writing.
• Demonstrated ability to continually learn and adapt to new products and technologies.
• Excellent interpersonal and organizational skills.
• Attention to detail and robust analytical and problem-solving abilities.
• Capability to build productive working relationships both within the organization and with external clients.
• Capable of adapting to rotating shift schedules if needed.
• Fluency in multiple international languages is good to have.
• Professional certification in a relevant specialty area (e.g., CPIM, CIRM) is good to have.

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Job Description

QAD is looking for an Application Technical Consultant with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in Poland and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.
• Documenting issues and solutions for future reference and analysis. 

Qualifications

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• + 2 years of professional experience in the Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience with server containers such as Tomcat is essential to the role.
• Previous experience with database structure and queries, especially PostgreSQL and basic Oracle SQL, is essential to the role.
• The ability to read code (Java) is beneficial for the job, or if you read another programming language. 
• Practical knowledge and familiarity with MS Excel, HTML, CSS, XML, REST API, and JSON are desirable.
• Basic knowledge of Linux and, ideally, Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies. 
• Excellent interpersonal, organization & communication skills. 
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• Fluent German and very good English language skills are required.

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We are currently seeking an experienced Oracle Database Engineer to join. You will be responsible for designing, implementing, and maintaining Oracle database systems for our clients.

• Proven working experience as an Oracle Database Engineer or Oracle DBA
• Strong knowledge of Oracle database concepts and architecture
• Technical knowledge in Oracle Exadata
• Experience in database design, performance tuning, and optimization
• Experience with Oracle database administration tasks such as backup and recovery, database security, user management, and patching
• Proficiency in SQL and PL/SQL programming
• Experience with Oracle tools and utilities such as SQL Developer and Enterprise Manager
• Understanding of data modeling and database design principles
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Relevant certifications (e.g., Oracle Certified Professional) are a plus

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at Careers@zoneitsolutions.com or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

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Job Description

The Team:

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.

The Role:

The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform, but and instead guides both partner and customer resources to achieve their goals through leading practices, deliver best practices. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation, and on-going operations related to of ServiceNow solutions.

An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

What you get to do in this role:

• Developing strong relationships with the c suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes through the visual customer roadmap.
• Interact with customer architecture personnel (enterprise and solution) Enterprise architecture to:
  • Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
  • To position ServiceNow as the system of action to enable the integrated digital transformation roadmap
  • Establish and advise on the technical governance related domains and associated processes
• Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
• Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to delivered capabilities

Qualifications

Consulting Experience

• Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
• 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Fortune 500 or OEM Software or Cloud Company enterprise architect
• Career progression (Technical, Architecture)
• Experience working with functional business leaders to:
• Identify business objectives and develop outcome-focused roadmaps
• Guide large Consulting/SI organizations.

Large Program Experience

• 3+ years large program experience leading architecture and design

Enterprise Architecture Experience

• Enterprise or Solution Architect role and/or relevant experience.
• Data modeling, core data design, security, integrations, configuration management

Cloud Application Technology Experience

• Experience in implementation of one or more cloud-based systems such as Salesforce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
• 1-2 years of ServiceNow Platform Experience is desired but not required
• Cloud platform experience desired
• Familiarity with Enterprise Platforms

Required Competencies:

• Customer Focus
• Translates requirements to Demonstrate value
• Collaborative
• Results Driven
• Cultivates Innovation
• Executive level communication skills
• Consultative perspective
• Thrives in complexity
• Strategic mindset
• Software Development background
• Excellent presentation and communication skills

#DTjobs

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

The Principal Consultant is a functional and technical expert consulting with customers on implementing ServiceNow’s Financial Services Operations (FSO) solutions based on best practices for Banking and Insurance – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). 

The Principal Consultant brings architectural guidance, business acumen in the financial services industry (Customer Service, Call Center, Information Technology, Banking and Insurance Operations Process, etc.), and deep product expertise, innovation, and knowledge capital to our customers and partners. 

What will you be doing in this role?  

Project Delivery  

• Serve as primary technical point-of-contact for projects and as the face of the development team to the customer. 
• Ensure quality of work delivered by the technical team, serve as escalation point for client concerns, and identify and implement technical team process efficiencies to benefit the technical team and clients. 
• Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices.  
• Understand customer requirements, translate to high-quality technical solutions, and communicate and deliver them to clients. 
• Write/estimate stories, monitor developer’s work, and own overall quality and delivery of development.  
• Lead technical onboarding efforts with new clients to understand their current processes and platform configurations.  
• Deliver any purchased development artifacts, documentation, and knowledge transfer activities.  
• Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues.  
• Mentor developers and technical consultants on technical design standards and best practices.  
• Research technology partner or other vendor solutions in context of client requirements for integration. 

Pre-Sales  

• Maintain and build proficient knowledge of the ServiceNow platform and products.  
• Assist the pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems/core banking platforms/core insurance platforms. 
• Evangelize ServiceNow Expert Services by contributing to whitepapers, webinars, community groups and partnerships.  

Product 

• Engage and collaborate closely with the ServiceNow product teams on new product service offerings and go to market activities. 
• Interface with the product team during new product implementations to gain best practices insights and give feedback on new features and capabilities to enhance the product. 

Qualifications

To be Successful in this role, you will need to have the following qualifications: 

• At least 8 years of consultation and/or configuration experience implementing highly configurable technologies (ServiceNow, Salesforce, Pega, etc.) to automate processes in financial services, particularly banking operations (eg. card operations, transaction dispute management & resolution, credit processing, loan operations) and insurance operations (eg. claims processing, policy servicing). 
• Experience in financial services consulting, digital transformation, or software implementation within the banking, investment, or insurance sectors. 
• Familiarity with industry-leading software platforms such as ServiceNow, Oracle Financial Services, SAP, Pega, Salesforce Service Cloud, Temenos, or similar.  
• Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Banking Platforms, Core Insurance Platforms, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc.  
• Strong Understanding of the financial services industry and specific knowledge including system architecture, security, use cases, workflows, personas, industry standards, compliance and regulatory requirements (Ex. HIPPA, PHI, PII, KYC, AML, PCI DSS, Reg E, Reg Z, etc.) typically found in the financial services ecosystem.  
• Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.  
• Understanding of data classifications and impacts to storage and security requestions for various types.  
• Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design. 
• Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise.  
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams. 
• A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies. 

Certifications  

As a ServiceNow Expert Services Consultant, you will be a continuous learner required to achieve and maintain new accreditations and certifications, participate in professional development courses and be passionate about innovation. 

• Required ServiceNow Certifications: (can be obtained within the first 30 days) 
• Certified System Administrator 
• Certified Application Designer 

Required in the first 90 days: 

• Certified Implementation Specialist – Customer Service Management  
• Certified Implementation Specialist – Field Service Management 

Required in the first 180 days:  

• Financial Services – Banking and Wealth Management Suite 
• Financial Services – Insurance Suite  

Required in first year: 

• Certified Technical Architect (achieve in first year, or similar advance certification) 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Stellenbeschreibung

Als MitarbeiterIn im Sales Support bist du dem Teamleiter Sales Support in unserer Filiale in Zürich unterstellt. In dieser Funktion wirst du an der Betreuung und Bindung unseres Kundenportfolios und an der Erweiterung des Geschäfts von Protectas mitwirken. In Zusammenarbeit mit der Regionalleitung wirst du auch dazu beitragen, die Verkaufsziele zu erreichen, indem du Angebote ausarbeitest und den Kundendienst von Protectas sicherstellst.

Du bist zuständig für : 

• Die Bearbeitung von Ausschreibungen, Offertenund Verträgensowie die dazugehörige professionelle Korrespondenz mit internen und externen Kunden
• Die Erfassung, Pflegesowie Verrechnungsdatenunseres Kundenstamms im betriebsinternen System (ERP und CRM)
• Die Aufbereitung von Texten, Prozessabläufen, Berechnungen sowie Präsentationen zu Gunsten der gesamten Region (zentrale Dienste)
• Die eigenständige Ausführung von Projekten (Projektmanagement)
• Das Erstellen von Verkaufsunterlagen (Präsentationen, Broschüren, Flyer)
• Die Verarbeitung und Auswertung von Datensätzen (finanzielles und Kennzahlen-Controlling)

Du erkennst dich selbst als :

• Dienstleistungsorientiert mit Sinn für Kommunikation
• Verantwortungsbewusst und gewohnt, selbständig zu Arbeiten
• Gute Selbstorganisation und gutes Zeitmanagement
• Klare, transparente Kommunikation mit einem vielfältigen Publikum
• Empathie und Hilfsbereitschaft
• Motiviert und bereit, Neues zu lernen und in Ihre berufliche und persönliche Zukunft zu investieren

Qualifikationen

Dafür bringst du mit : 

• Ein Abschluss einer höheren kaufmännischen oder gleichwertigen Ausbildung im administrativen Bereich besitzen
• Nachgewiesene Erfahrungen im Bereich Sales Support(Innendienst) bei Angebotserstellung, Vertragsvorbereitungen, Erstellen von Präsentationen und Verkaufsunterlagen
• Fortgeschrittene MS-Office Skills mit Schriftstücke und Präsentationen professionell zu gestalten sowie auch komplexe Auswertungen mit Excel zu erstellen
• Gute Erfahrungen im Umgangmit gängigen ERP- und CRM-Systemen (SAP, Oracle Netsuite, Microsoft Dynamics 365 oder vergleichbar) 
• Die deutsche Sprache beherrschen Sie mündlich und schriftlich auf Level Muttersprache, ergänzt durch Englisch Level B2 (mit Zertifikat). 
• Eine gültige Niederlassungsbewilligung sowie ein sauberer Leumund runden Ihr Profil ab

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Job Description

The Opportunity: 

Open to remote but must travel up to 20% 

Mattel is currently seeking an Enterprise/Solution Architect to support our Finance domain. Reporting to the Enterprise Architecture Group in the CTO Organization, the Principal Enterprise Architect will help in defining the next generation technology platform and product platform architectures. The role will collaborate across many domain areas including digital, supply chain, HR/Financials and Data Warehousing. The role is the critical change agent required to drive the architectural strategy to execution, enabling IT to react faster to future business requests and reduce overall costs for IT projects. The role will be a key contributor to technology roadmaps, blueprints and technology product governance affecting key business metrics including new revenue, NPS etc. As an Enterprise/Solution architect you will regularly participate in program leadership meetings, and occasionally in program steering committee meetings with Director/Sr. Director/VP/C-Suite level stakeholders to lead discussions and resolve critical issues. The ideal candidate should have strong technical skills across multiple technology disciplines (data pipelines, modern integration patterns, databases etc.), including a solid understanding of Modernization of legacy applications to Cloud technologies. In addition to technical skills, the ideal candidate should possess functional and demonstrated technical expertise architecting solutions in one or more of the following domains:Financial Planning, Enterprise Planning, Allocation Management, Project Accounting and Asset Management. Clear, effective, and concise communication skills are crucial for the overall success of the role. The role will report to the Director of Enterprise Architecture – Finance Domain, Global Technology (GTO).

What Your Impact Will Be: 

• Design and implement enterprise-level solutions that align with business objectives.
• Create and maintain architecture blueprints primarily in the area of Application Modernization and Cloud based implementation.
• Participate in strategic planning and blueprinting exercises by providing current state knowledge as well as insights into the future direction.
• Make key technology/design decisions affecting large strategic projects with limited information. Must be adept in dealing with systems in all CPG business domains.
• Develops solution designs and leads implementation efforts from an architecture perspective for all Technology Platform projects.
• Ability to strike a balance between practical solutions and alignment with the architectural vision.
• Ability to work closely with multiple development teams to define, select and architect products and services that require significant cross component coordination and ensure alignment with architecture standards.
• Work closely with stakeholders to understand business requirements and translate them into effective technical solutions.
• Provide technical leadership and guidance to development teams.
• Lead integration efforts between different systems and platforms.
• Drive migration strategies to transition from legacy systems to modern technologies.
• Identify and address performance bottlenecks in existing systems.
• Implement best practices for optimizing the performance of applications and infrastructure

Qualifications

What We’re Looking For:

• Bachelor's degree, preferably in a computer science/engineering, information technology or other related field plus 8+ years of related experience as an enterprise/solution architect; and/or equivalent combination of education and experience. Master’s degree preferred.
• Hands-on experience in enterprise data modeling and object-oriented analysis and design (OOAD) resulting in reusable artifacts; including Use Case driven analysis & design and UML diagrams depicting process flows.
• Strong and demonstrable expertise in one or more of the following domains: Demand and Supply Planning, Inventory Management, Manufacturing and Shop Floor Planning and EDI Processes.
• Excellent communication and collaboration skills. Ability to develop strong relationships with GTO and Business Stakeholders.
• Strong understanding of cloud computing, microservices architecture, and containerization.
• In-depth knowledge of Google Cloud, Iot, Industry 4.0, Kafka, ETL, Data architectures
• Experience developing business process frameworks (Process Decomposition, Process Flows) based on an eTOM model; including an enterprise framework (structure, classification) to manage linkage of business processes and enable re-use.
• Strong and demonstrable expertise in UML and BPMN standards and use of various UML artifacts in documenting design choices.
• Industry experience in Consumer Product Goods and Retail/Manufacturing industry is a plus.
• 10-25% Travel required to meet with vendors and internal partners, attend Mattel workshops and conferences.

Additional Qualifications (Preferred):

• SAFE Agile Architect Certification – Proven experience architecting projects in the SAFe methodology is preferred.
• Oracle Cloud EPM Knowledge and Experience is preferred.
• Experience in any of the following platforms: Oracle Cloud EPM, Anaplan, OIC, High Radius, Ascend.io, Collibra, Thoughtspot.
• Understanding Invoice to Pay Process with demonstrated hands-on experience.
• Understanding of Business Process Frameworks with proven experience in developing business process frameworks, process decomposition and process flows.
• Understanding of data pipelines, data governance and data quality
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
• TOGAF Certification – Possession of TOGAF (The Open Group Architecture Framework) certification is highly desirable.
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

The annual base salary range for this position is between $144,000 and $190,000
**This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience

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Job Description

The Opportunity: 

Open to remote but travel up to 20% 

Mattel is currently seeking an Enterprise/Solution Architect to support our Global Supply Chain (GSC) domain. Reporting to the Enterprise Architecture Group in the CTO Organization, the Principal Enterprise Architect will help in defining the next generation technology platform and product platform architectures. The role will collaborate across many domain areas including digital, supply chain, HR/Financials and Data Warehousing. The role is the critical change agent required to drive the architectural strategy to execution, enabling IT to react faster to future business requests and reduce overall costs for IT projects. The role will be a key contributor to technology roadmaps, blueprints and technology product governance affecting key business metrics including new revenue, NPS etc. As an Enterprise/Solution architect you will regularly participate in program leadership meetings, and occasionally in program steering committee meetings with Director/Sr. Director/VP/C-Suite level stakeholders to lead discussions and resolve critical issues. The ideal candidate should have strong technical skills across multiple technology disciplines (data pipelines, modern integration patterns, databases etc.), including a solid understanding of Cloud technologies. In addition to technical skills, the ideal candidate should possess functional and demonstrated technical expertise architecting solutions in one or more of the following domains: Product Development, Enterprise Quality Management, Sustainability/Environmental social, and corporate governance (ESG), Demand and Supply Planning, B2B Order Management/Order 2 Cash, Inventory Management, Manufacturing and Logistics in both B2B and D2C business models. Clear, effective, and concise communication skills are crucial for the overall success of the role. The role will report to the Director of Enterprise Architecture – Supply Chain Domain, Global Technology (GTO).

What Your Impact Will Be: 

• Design and implement enterprise-level solutions that align with business objectives.
• Create and maintain architecture blueprints.
• Participate in strategic planning and blueprinting exercises by providing current state knowledge as well as insights into the future direction.
• Make key technology/design decisions affecting large strategic projects with limited information. Must be adept in dealing with systems in all CPG business domains.
• Develops solution designs and leads implementation efforts from an architecture perspective for all Technology Platform projects.
• Ability to strike a balance between practical solutions and alignment with the architectural vision.
• Ability to work closely with multiple development teams to define, select and architect products and services that require significant cross component coordination and ensure alignment with architecture standards.
• Work closely with stakeholders to understand business requirements and translate them into effective technical solutions.
• Provide technical leadership and guidance to development teams.
• Lead integration efforts between different systems and platforms.
• Drive migration strategies to transition from legacy systems to modern technologies.
• Identify and address performance bottlenecks in existing systems.
• Implement best practices for optimizing the performance of applications and infrastructure.

Qualifications

What We’re Looking For: 

• Bachelor's degree, preferably in a computer science/engineering, information technology or other related field plus 8+ years of related experience as an enterprise/solution architect; and/or equivalent combination of education and experience. Master’s degree preferred
• Strong understanding of cloud computing, microservices architecture, and containerization.
• Excellent communication and collaboration skills. Ability to develop strong relationships with GTO and Business Stakeholders.
• In-depth knowledge of Google Cloud, Kafka, ETL, Data architectures
• Experience developing business process frameworks (Process Decomposition, Process Flows) based on an eTOM model; including an enterprise framework (structure, classification) to manage linkage of business processes and enable re-use.
• Hands-on experience in enterprise data modeling and object-oriented analysis and design (OOAD) resulting in reusable artifacts; including Use Case driven analysis & design and UML diagrams depicting process flows. Strong and demonstrable expertise in UML and BPMN standards and use of various UML artifacts in documenting design choices.
• Industry experience in Consumer Product Goods and Retail/Manufacturing industry is a plus.
• Strong and demonstrable expertise in one or more of the following domains: : Product Development, Enterprise Quality Management, Sustainability/Environmental social, and corporate governance (ESG), Demand and Supply Planning, B2B Order Management/Order 2 Cash, Inventory Management, Manufacturing and Logistics in both B2B and D2C business models.
• 10-25% travel required to meet with vendors and internal partners, attend Mattel workshops and conferences.

Additional Qualifications (Preferred):

• TOGAF Certification – Possession of TOGAF (The Open Group Architecture Framework) certification is highly desirable.
• SAFE Agile Architect Certification – Proven experience architecting projects in the SAFe methodology is preferred.
• Oracle ERP Knowledge and Experience
• Understanding Order to Cash Process with demonstrated hands-on experience.
• Understanding Procure to Pay Process with demonstrated hands-on experience.
• Understanding of Business Process Frameworks with proven experience in developing business process frameworks, process decomposition and process flows.
• Understanding of data pipelines, data governance and data quality
• Experience in any of the following platforms: Anaplan, IBM iSeries, Veeva, Oracle Agile PLM, IBM InfoSphere, PTC Windchill, BY WMS, Veeva Vault Quality, Google Cloud Platform, AWS Cloud Computing, Ascend.io, Collibra, Thoughtspot, Cognos, Tableau, Confluent Kafka.

The annual base salary range for this position is between $165,000 and $200,000 **This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience.

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Descrição da vaga

Main responsibilities: 

• Leading of a group with the responsibilities in software implementation, data analytics and IT, security for distribution.
• Lead an interdisciplinary Data and Software Teams and Simulation engineers
• Supervising technical development.
• Supervising modelling for simulation and the communication with customer.
• Responsible for the provision of Data Products for Analytics tasks in Global distribution with continuous development for data driven decision making combining both logistical know-how and competitive usage of IT.
• Offering data and solutions as a service for warehouses by development of software and data products for data analytics and enabling in the fields of warehousing.
• Establishment of simulation as a standard application for optimization within distribution.
• Following relevant technical trends to ensure early adoption into the GS portfolio.
• Coordination cooperation between logistical experts cross-GB and the responsible Developers.
• Act as PjM for assigned projects from the GS/PSD organization worldwide.
• Support SAP-EWM implementation/rollout within the Americas and Other regions.
• Constantly work to improve end user experience with SAP-EWM and its add-on digital tools.
• Provide technical advisement in terms of WMS, ERP and IT related topics to other colleagues within ourorganization.
• Conduct functional, regression, UAT tests, mock go lives to ensure smooth go-lives.

Qualificações

• Bachelor's degree in Information Technology, Data Science, or a related field.
• Relevant experience in DBMS Oracle and MS SQL, MS BI Stack, SQL, Python and C#.
• Experiences with Microsoft business intelligence stack MS SQL, SSAS and SSIS preferred .
• Positive and international leadership  and Problem oriented way of working.
• Good communication and collaboration skills, customer value focus.
• Advanced technical experiences in the field of data engineering, data science and implementation of warehouse management systems process expertise in distribution warehouse processes is a plus.
• Methodical and technical skills: Agile Teams, DevOps, data modelling, simulation, MS BI Stack, Web Development.
• English - B2 Level or above (mandatory).
• German - A2 Level or above (nice to have).

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About Flat6Labs
Flat6Labs is the MENA region’s leading seed and early-stage venture capital firm, currently running the most renowned startup programs in the region. Annually, Flat6Labs invests in more than 100 innovative and technology-driven startups enabling thousands of passionate entrepreneurs to achieve their daring ambitions and ultimately becoming their institutional co-founders.

Launched and headquartered in Cairo in 2011, Flat6Labs has multiple offices across the region; with ongoing plans to expand into other emerging markets. 

For more information, visit www.flat6labs.com

About the role

As Flat6Labs ERP Systems Administrator, you will specialize in managing and integrating the Oracle NetSuite ERP system, with a primary focus on the finance module. Your role will include configuring, maintaining, and optimizing the ERP system to streamline financial operations. You will also be responsible for testing, and implementing new features, modules, and enhancements to the ERP system but also integrate the ERP system with various software tools like Bamboo and HubSpot.

Main Responsibilities:

• Manage and maintain the Oracle NetSuite ERP system, with a strong emphasis on the finance module, ensuring data accuracy and integrity in financial reporting and operations.
• Configure, test, and implement new finance-related features, modules, and enhancements to improve financial workflows.
• Troubleshoot and resolve finance module-related issues, ensuring minimal disruption to financial processes.
• Monitor system performance and identify areas for improvement to enhance financial data reporting and reconciliation.
• Collaborate with finance and cross-functional teams to understand their requirements and provide solutions to ensure data integration and process automation.
• Develop and maintain documentation for finance processes, system configurations, procedures, and policies within the ERP system.
• Train teams and stakeholders on system functionalities, ensuring they can efficiently utilize the ERP system.
• Stay up to date with best practices in ERP integrations and industry trends.
• Ensure compliance with data privacy and security policies.

• Bachelor’s degree in Information Technology, Finance, or a related field.
• At least 3 years of experience as an ERP Administrator, focusing on finance module integration with Oracle NetSuite.
• Strong understanding of financial processes and ERP integration, particularly in the finance and accounting modules.
• Experience configuring, testing, and implementing finance modules in ERP systems.
• Experience integrating ERP systems with other software tools like Bamboo and HubSpot
• Strong analytical, financial, and problem-solving skills.
• Excellent communication and interpersonal skills, particularly with finance teams.
• Ability to manage multiple finance-related projects and tasks simultaneously.
• Oracle NetSuite certification is a plus.
• Familiarity with financial data privacy, security policies, and compliance regulations.
• A corporate background is highly preferred

What’s in it for you?

• Get the chance to work with high-potential growth startups and bright entrepreneurs from different backgrounds.
• Engage in the buzzing startup community in the MENA region.
• Work in an environment supporting creativity and proactivity, and be part of a small dynamic team.
• Competitive package including medical insurance at one of the top medical insurance providers.
• Hybrid working model & Flexible working hours

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Job Description

The Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with QAD customers through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with analyzing problems within QAD’s software applications, providing expert solutions, and adhering to the company’s strict quality processes, standards, and toolsets.

As a Functional Analyst, your responsibilities include maintaining a detailed log of problems and the steps taken for analysis. This rigorous documentation is essential as it aids in the creation and review of reusable solutions, subsequently posted on QAD’s website for global use by customers and partners. You will be expected to handle moderately complex issues, using your demonstrated knowledge and problem-solving skills. Collaborating with the team lead, peers, and the global Support team is crucial to determine the most effective solutions and maintain a high-quality support experience.

Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, initially focused on the American time zones, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.

In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Support Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization

Note: The role will require the person to support in American shifts ( 10 pm IST to 7 am IST ) with weekend support when required.
 

DUTIES AND AREAS OF RESPONSIBILITY:

Incident Handling: 

• Address incoming software issues from customers and partners through telephone and CRM. 
• Work on problems of moderate complexity, requiring analysis of various factors. This includes formulating and enhancing reusable solutions to new and unique issues using solution-centered support methodologies (Analyze, test, and solve problems).
• Escalate issues as necessary, ensuring timely and effective resolution.
• Ensure that support incidents are resolved in line with established Service Level Agreements.

Documentation and Communication:

• Document all analyses and correspondences meticulously throughout the issue resolution process. Provide proactive status updates to customers, maintaining transparency and trust.

Knowledge Base Maintenance:

• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.

Team Assistance:

• Assist team members both locally and globally, fostering a collaborative work environment. This includes cross-team collaboration to enhance the overall effectiveness of our support services.

Continuous Learning and Adaptation:

• Engage in ongoing learning and practice of existing product knowledge. This is vital to stay prepared and responsive to new and evolving issues in a dynamic technological environment.

Qualifications

• A University or Bachelor’s Degree in Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology, or a related field. Equivalent experience may also be considered.
• Minimum 2 years of experience in the software, manufacturing, distribution, or accounting industryis preferred. Experience using and supporting any ERP (SAP, Oracle ERP, Ms Dynamics 365)or other business software applications is desired.
• Proven track record in a Customer Service/Support capacity.
•  Essential debugging/troubleshooting skills, including proficiency in navigating Unix, Windows, Internet, and networks, are required. Additionally, programming knowledge for troubleshooting in languages such as C, C++, Unix, Progress, Oracle, SQL, Java, or XML is highly beneficial.
•  Exceptional communication skills, both verbal and written, are essential. This includes the ability to explain complex technical issues in a clear and understandable manner. Strong documentation skills, with the ability to accurately and effectively convey information in writing.
• Demonstrated ability to continually learn and adapt to new products and technologies.
• Excellent interpersonal and organizational skills.
• Attention to detail and robust analytical and problem-solving abilities.
• Capability to build productive working relationships both within the organization and with external clients.
• Capable of adapting to rotating shift schedules if needed.
• Fluency in multiple international languages is good to have.
• Professional certification in a relevant specialty area (e.g., CPIM, CIRM) is good to have.

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