This is EPD at Lattice

Join Lattice’s EPD (Engineering, Product, and Design) organization as a Sr. Staff Technical Program Manager (TPM), where you’ll lead projects that advance our mission to build a people-focused platform for growth and success. In this role, you’ll partner with engineering leaders to optimize technical documentation, making knowledge easily accessible across teams. By establishing best practices for collaboration and project delivery, you’ll scale tools and systems to support large initiatives. As a key partner in department-wide communications, you’ll help foster a healthy, cohesive culture. This role is perfect for a seasoned TPM skilled in process optimization, cross-team alignment, and impactful program leadership.

What You Will Do

• You’ll be responsible for overseeing the planning, coordination, and execution of critical programs across Lattice’s EPD organization, with a focus on engineering-wide initiatives like stability, data governance, security, etc.
• You’ll partner with stakeholders across EPD, including product, security, and engineering teams, to drive alignment and integrate stability and governance measures into core projects effectively.
• You’ll craft project roadmaps, timelines, and plans that guide teams from initiation through execution, ensuring long-term reliability, scalability, and compliance across Lattice's platform.
• You’ll facilitate cross-functional collaboration, clearly defining roles, responsibilities, and expectations—particularly for initiatives that impact organization-wide security and data governance.
• You’ll provide mentorship and guidance to team members, fostering a culture of security awareness and data governance best practices within the EPD organization.
• You’ll own risk assessment and mitigation strategies focused on stability and security, continuously monitoring for potential vulnerabilities and adapting plans to align with EPD’s evolving priorities.
• Within your first 90 days, you will have developed a deep understanding of EPD’s structure, project landscapes, and will have taken ownership of one or more initiatives, driving key milestones on track.
• At 6 months, you will have successfully led multiple initiatives from concept to delivery across EPD, establishing best practices. By the end of your first year, you will be a trusted partner across teams, shaping strategic direction and reinforcing our top priorities and values.

What You Will Bring to the Table

• 10+ years of experience in technical program management, with at least 3+ years in a senior or staff-level role in a tech or software environment.
• You have experience taking complex programs from concept to successful delivery, managing timelines, dependencies, and resources, particularly in areas related to stability, data governance, and security.
• You proactively identify roadblocks, mitigate risks, and ensure projects are on track to meet or exceed goals.
• You have experience doing cross-functional collaboration, bringing together diverse teams and perspectives to achieve a common objective.
• You understand the importance of communication, crafting clear, concise updates and adapting technical information for various audiences.
• You’re efficient, organized, and capable of juggling multiple priorities with strong attention to detail.

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The estimated annual cash salary for this role is $172,000 - $215,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

Paying out-of-pocket sucks. Manual data entry is painful. Workplaces need to be more trusting, and finance leaders need to be more tech-savvy. 

We’re right at the tipping point of a fintech revolution - but we need your help to get there. 

We are looking for a new star to come in and help us grow our IT team and is based in India. We are looking for a highly motivated and experienced Program Manager to lead and coordinate cross-functional projects across various geographies. You have exceptional organizational, leadership, and communication skills to work with teams distributed globally, ensuring alignment with project goals, timelines, and deliverables. This role is crucial to driving complex initiatives that involve multiple departments and locations, optimizing collaboration, and ensuring project success.

But wait, you haven't heard of Pleo before? Really?

Who We Are

To get you off to a good start, let’s just say we’re saying goodbye to an outdated business process that’s been around forever – dreaded spend management.

We do this by helping customers delegate employee spending through a business spending platform. This means no more out-of-pocket spending, encouraging autonomy and trust in employees, and taking a huge burden off the finance team. You'll be building the SaaS tool (company spending solution) that comes with physical pre-paid cards (yes, with a fintech twist) distributed to all employees of the company. The best part? We're all users of Pleo ourselves, so it's a highly applicable tool. It impacts anyone in a company who spends money on behalf of the business – be it a coffee with clients or a Mac for a new hire.

Because we put the employee at the centre of all this, you'll find us to be user-obsessed (don’t take our word for it – check out our Trustpilot page: Trustpilot Pleo Reviews). We place ourselves in the user's position every day and try to minimise the major pains they feel.

We are seeking a highly motivated and experienced Program Manager to lead and coordinate cross-functional projects across various geographies. The ideal candidate will possess exceptional organizational, leadership, and communication skills to work with teams distributed globally, ensuring alignment with project goals, timelines, and deliverables. This role is crucial to driving complex initiatives that involve multiple departments and locations, optimizing collaboration, and ensuring project success.

What Does This Role Entail?

• Lead and manage multiple cross-functional projects, ensuring clear objectives, timelines, and deliverables are met.
• Serve as the primary point of contact for stakeholders across various departments and geographies.
• Foster strong relationships and facilitate communication between teams to drive alignment and resolve issues.
• Develop project plans, timelines, and roadmaps; monitor project progress and ensure adherence to deadlines.
• Identify risks and develop mitigation strategies to ensure successful project execution.
• Collaborate with leadership and stakeholders to define project scope and objectives that align with business goals.
• Ensure that project deliverables meet quality standards and are delivered on time and within budget.
• Provide regular updates to senior leadership and key stakeholders on project status, risks, and progress.
• Ensure effective use of tools and resources to manage projects across global teams, fostering collaboration and efficiency.
• Conduct post-project reviews to capture lessons learned and implement improvements for future projects.

What we are looking for:

• Bachelor's degree in Business Administration, Project Management, Engineering, or a related field.
• 5+ years of experience managing cross-functional projects, preferably in a global or distributed team environment.
• Proven track record of successfully delivering complex projects on time and within budget.
• Strong leadership, organizational, and problem-solving skills.
• Exceptional communication skills, both written and verbal, with the ability to effectively communicate with all levels of the organization.
• Experience working in a fast-paced, dynamic environment with teams spread across multiple time zones.
• Proficiency with project management tools (e.g., Jira, Asana, Trello, MS Project).
• Ability to manage multiple priorities and adapt to changing requirements.

Join us on this exciting journey!

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - (you get a monthly budget for lunch)
• Private health insurance to ensure you’re fit in body and mind to do your best work
• In India, we offer 25 days of holiday + your public holidays
• For this role we offer hybrid/remote working model
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????

The Basics:

*Hybrid Role, 3 days onsite in one of our US office locations - Addison, TX, Emeryville, CA, Durham, NC, Reston, VA, or Kirkland, WA!

Tanium’s Sales Enablement team is seeking a detailed-oriented, and highly strategic Program Manager. This role focuses on programs that enhance sales tools, systems to improve operational excellence, and sales methodologies-specifically MEDDPICC. The Program Manager will foster alignment of Tanium objectives directly to the support of our sales efforts. This individual will be passionate in the upscaling of skills and tools our sales teams need while also being able to support our sellers and leaders in the field as needed. This position will report to the Head of Global Sales Enablement.  

The Program Manager supports all segments of go-to-market sales teams, with the focus on Global Programs. This position is an independent contributor but operates as an integral part of a high performing Sales Enablement team. 

What you’ll do:

Partner with Company-wide Subject Matter experts and stakeholders to develop and deliver programs related to: 

• Evaluations of sales tools, skills and processes to continually improve and streamline sales efforts. 

• Measure and drive operational excellence with both global and regional programs. 

• Role-related skill development delivered via all methods: instructor led sessions, virtual instructor led, web-based training (WBT), and meeting facilitation. 

• Develop instructional recordings and artifacts that can be found and applied easily. 

• Conduct team trainings- virtual and in-person. 

• Assist in the design, build and delivery of larger programs, such as Sales Kick Off. 

Partner with Sales Leadership to: 

• Plan and execute divisional enablement strategies and programs. 

• Drive measurable, improved sales performance through content, skills, tools. 

• Establish processes for communicating, tracking, and maintaining documentation related to the successful execution of enablement strategies and programs. 

• Consult, prioritize, build, or outsource learning solutions that align to business needs. 

• Program management and facilitation of workshops across multiple sales practices (MEDDPICC, Account Planning, Forecasting, QBRs, Leadership Training, Asset Library initiatives, etc.) 

• Serve as a trusted advisor and liaison, representing the needs of regional field sellers and leaders. 

• Ensure enablement efforts are aligned and integrated across the entire sales force and buying cycle, from lead generation to closed business. 

• Establish strategies, and metrics for cross-communication between Field Sales and Sales leadership, including our Partner team. 

• Standardize operational cadence and process consistency between Field Sales teams. 

We’re looking for someone with:

Education: 

• First-level university degree, advanced university degree preferred or equivalent experience. 

Experience:  

• 3+ years Program Management experience in Sales Enablement 

• 5+ years of successful Technology/Enterprise Field Sales.   

• Sales Management experience is a plus. 

• Enhance sales productivity by simplifying processes and evaluating new tools. 

• Technical aptitude to evaluate and teach on new sales tools and methods.  

• Comfortable working with sales operations, or other technical teams, to implement or improve sales tools.  

• High proficiency with Salesforce.com, MEDDPICC, Copilot, LMS, CMS, and other selling and enablement systems. 

• Excellent interpersonal and team building skills; ability to influence and drive change across functional teams, specifically Sales, Marketing, Technical, Operations, and Enablement. 

• Ability to create and dynamically facilitate across many sales segments. 

• Track and enforce operational excellence metrics across many programs.  

• Has a deep understanding of the challenges and requirements of technology sales. 

• Excellent communication skills (i.e. written, verbal, presentation) 

• Business and financial acumen combined with a high EQ. 

 Others: 

• Thrive in a fast paced, self-directed environment. 

• Comfortable with ambiguity and enjoys creating solutions in uncharted situations. 

• Can identify needs and create corresponding programs that often necessitate collaboration cross functionally.  

• Drives results while fostering a positive culture that thrives on continual improvement. 

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get 

The annual base salary range for this full-time position is $80,000 to $235,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. 

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

We are looking for a Program Manager to lead the continuous delivery of Acquia’s industry-leading Cloud and SaaS products using Agile processes. You will report to the Director of R&D PMO, and drive programs through the entire project lifecycle. You will also have responsibility and authority for managing milestones, schedules and processes required to track and deliver the products, and communicating and mitigating risks in the context of time-to-market requirements.

This is a fantastic opportunity for a strong program leader to manage a motivated cross-functional team, make data-driven decisions, and be a significant contributor to Acquia’s success. Your passion for creating reliable and repeatable systems, critical thinking, in-depth technical and business acumen, exceptional project management, communication and interpersonal skills will motivate our teams and establish trust across cross-functional and cross-organizational stakeholders.

Responsibilities

• Drive strategy to align with business priorities: Organize programs and activities in accordance with the mission and goals of the organization. Create new programs based on opportunity areas that support the organization's objectives.
• Drive the programs product lifecycle: Work closely with product managers, product owners, software engineering managers, design leads, software engineers, QA, DevOps, operations managers, support and other critical stakeholders to get high-quality products and features through the software project lifecycle (build, test and release on time) as agilely as possible.
• Manage schedules and budgets of multi track programs: Clarify and drive commitments and priorities, establish and maintain clear chains of accountability, and clearly communicate to stakeholders.
• Address bottlenecks and risks: Provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and encourage risk-taking behavior to maximize business benefit.
• Understand release interdependencies and look for areas to improve: Drive towards solutions for delivering complex, multi-tiered cloud systems.
• Take responsibility and ownership: Own release schedules and milestones, keeping up the high momentum of our fast-paced environment.
• Partner with multiple teams: Reconcile the priorities of multiple cross-functional teams to ensure the timely delivery of products, and establish trust across all stakeholders.

Key requirements:

• Minimum of 5 years of project management experience in the technology industry 
• Program management experience preferred
• Experience leading large global project teams
• Excellent written and verbal skills; maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills
• Familiarity with Agile processes and the software development lifecycle
• Demonstrated ability to coordinate and lead cross-functional teams
• Demonstrated analytical skills
• Experience overseeing and creating processes
• Familiarity with or desire to learn about Cloud technologies, distributed systems, and the latest trends in networking, storage, and data centers
• Passion to improve processes, increase velocity, and promote empathetic, collaborative relationships a must

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About the Team:

The mission of our Data Team is to create a trusted data ecosystem that fuels innovation. We have projects underway and on our roadmap that touch upon each part of this mission: improving trust in our data through proactive data governance and a significant overhaul of our data warehouse; improving our data ecosystem through enhancing and potentially migrating to more effective data tools; and fueling innovation by building net-new data capabilities that unlock performance and customer experiences such as near real-time data processing. 

Our Data Team comprises ~80+ data practitioners with skills in data platform engineering, analytics engineering, data analysis and reporting, decision science, machine learning, ML Ops, and GenAI. This Technical Program Manager role would add a critical skill set in data product development, enabling our team to build more proactive data solutions to drive our business and create great customer experiences. 

About the Role:

As a Principal Technical Program Manager in the Data organization, you will lead high-impact, cross-functional programs that drive the strategic vision of Gusto’s Data initiatives. In this role, you will collaborate with key business and technical stakeholders to plan, execute, and deliver programs that optimize data systems and governance, advance Gusto analytics maturation and data product capabilities, and expedite the ability for Gusto leadership to make data-informed decisions. You will not only lead programs but also help shape data strategy, ready the organization for technical change, and ensure alignment across multiple cross-functional teams.

As a critical partner to senior leadership, you will leverage both your technical expertise and program management acumen to influence decisions that support the data needs of the entire organization. You will work cross-functionally with data practitioners, product managers, and business leaders across the organization to ensure data programs are executed with precision and clarity. Your ability to manage complexity, balance technical depth with business outcomes, and foster cross-team collaboration will set you apart as a leader in this role.

By joining the Data Leadership team, you will play a key role in the overall data strategy at Gusto, leading efforts that impact data architecture, engineering efficiency, and product delivery. You will focus on bringing organizational rigor to large-scale data initiatives, while supporting teams in solving complex challenges with clear roadmaps, priorities, and strategic guidance.

Here’s What You’ll Do Day-to-Day:

• Lead and drive complex, cross-functional data programs by developing and managing detailed program roadmaps, project plans, and timelines, ensuring alignment between data teams, product and engineering partners, and business stakeholders.
• Partner with the Head of Data and senior leadership to define the data strategy, align on priorities, and report on progress across the organization.
• Oversee the implementation of critical data initiatives such as Amplitude re-implementation, optimizing CDP platforms like Tealium, and improving tracking across web and mobile applications.
• Collaborate with product managers, data engineers, and analysts to deliver high-quality, scalable data assets that meet organizational and customer needs.
• Establish and continuously improve operational procedures to enhance team productivity, streamline communication, and drive program success.
• Serve as a thought partner for executives, providing strategic insights and recommendations for data programs, including resource allocation, risk management, and technical considerations.
• Design and implement frameworks that ensure readiness for data-driven changes across the business, building scalable solutions to prepare teams for regular data updates and launches.
• Build strong relationships with engineering, product, and business stakeholders to ensure seamless delivery of data programs that have wide-reaching impacts.
• Help build Data’s brand within Gusto by creating company-wide communication mechanisms around the work we do
• Potential opportunity to lead a small team of TPMs in the future.

Minimum Requirements:

• 8+ years of experience in technical program management at software companies with demonstrated success leading large-scale, cross-functional programs.
• Deep experience with data engineering processes, architecture, and workflows, including a strong understanding of data platforms, cloud infrastructures, and ETL pipelines.
• Expertise in Agile methodologies, with a solid background in managing scrum teams, product backlogs, and roadmaps using JIRA or similar tools.
• Proven ability to communicate effectively across both technical and non-technical audiences, including executive leadership.
• Strong analytical, problem-solving, and systems-thinking skills with the ability to evaluate complex issues and propose data-driven solutions.

Nice to have:

• Extensive experience implementing tracking solutions for web and mobile apps, as well as familiarity with customer data platforms (e.g., Tealium, Amplitude).
• 3-5 years of experience managing and mentoring teams, with a proven ability to lead and develop individual contributors.
• Proficiency in SQL, with hands-on experience in querying databases like Redshift, Snowflake, or similar platforms.

This role is ideal for a highly strategic, technically adept leader who can navigate the intersection of data, product, and business needs to drive organizational success.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings, please view our Total Rewards Approach page.

Our cash compensation amount for this role is targeted at $170,000-$210,000/year in Denver, Chicago, and Atlanta, $184,000/year - $228,000 in Los Angeles, and $199,000-$247,000/year for Seattle, San Francisco and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the role

We are looking for a dynamic and experienced Senior Benefits Manager to lead the day-to-day administration and strategic development of our global benefits, time off, and leave of absence programs. In this role, you will ensure that Lattice’s benefits offerings remain competitive and compliant, while also providing exceptional support to employees. You will also play a critical role in advising our product and sales teams by offering insights into what benefits professionals expect from our tools.

The ideal candidate can seamlessly transition from addressing employee inquiries to managing vendor relationships, conducting compliance audits, and supporting broader benefits strategy. In addition, there will be opportunities to partner with product and sales to understand the needs of benefits professionals as it relates to HR software.

What You Will Do

1. Benefits Administration:

• Manage and administer employee benefits programs (healthcare, retirement, leave of absence, wellness, etc.) across multiple geographies.
• Resolve employee benefits inquiries and escalations through various channels (email, Jira ticketing system).
• Perform data entry, review, and audit benefit bills for accuracy, ensuring timely payments to vendors.

• Lead the development, evaluation, and implementation of benefits programs to ensure competitiveness and alignment with Lattice’s organizational goals.
• Advise on improvements in benefit design, administration, and efficiency through data-driven analysis and feedback from employee surveys.

• Manage relationships with benefits vendors and brokers, including contract negotiations, performance evaluations, and renewals.
• Ensure benefits programs comply with US and international regulations (e.g., ERISA, ACA, COBRA, GDPR, etc.).
• Collaborate with legal, finance, and HR teams to mitigate compliance risks.

• Serve as an internal benefits expert, partnering with product and sales teams to ensure Lattice's software meets the needs of benefits professionals.
• Provide insights on industry trends, compliance requirements, and employee expectations to help shape product offerings.

• Collect and analyze benefits utilization data, cost trends, and employee feedback to assess program effectiveness and recommend enhancements.
• Generate reports using HRIS and other tools like Workday to support data-driven decisions for benefits strategy.

• Develop and execute communication strategies to ensure employees understand their benefits options.
• Lead open enrollment processes, including planning, communication, system updates, and troubleshooting.

• Lead special projects such as mergers and acquisitions, benefits harmonization, or the introduction of new benefits.
• Support benefits-related initiatives that enhance employee well-being and retention.

What You Will Bring to the Table

• 7+ years of experience in benefits management or a related HR field, with international experience preferred.
• Strong knowledge of US and international benefits programs, compliance regulations, and leave of absence policies.
• Proven ability to manage vendors, analyze data, and communicate effectively with cross-functional teams.
• Bachelor’s degree in HR, business administration, or a related field.
• Professional certifications (e.g., SHRM-CP, SHRM-SCP, CEBS) are a plus.

Preferred Skills:

• Strong interpersonal and communication skills with the ability to partner with employees at all levels.
• Detail-oriented with a problem-solving mindset; able to balance strategic thinking with day-to-day operations.
• Communicates clearly, influentially, and empathetically both face-to-face and in writing. 
• Is comfortable with ambiguity and has a proactive affinity for breaking down complex problems and proposing operationally excellent solutions that balance risk, speed, employee experience, and resource considerations to drive the business forward.
• Has significant experience working cross-functionally with internal stakeholders in Finance, IT, Recruiting, Legal, and other areas in a fast-paced, high-growth startup environment.
• Can influence peers and senior leadership through deep subject-matter expertise, relationship-building abilities, and demonstrated strategic business acumen. 
• Familiarity with tools such as Jira, Slack, Excel, and Google Suite.

The estimated annual cash salary for this role is $107,000 to $167,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. 

#LI-remote

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

The Customer Product Interlock Owner is a pivotal role responsible for aligning customer needs with product offerings, ensuring seamless collaboration between the customer and internal teams. This role requires a balance of technical expertise, commercial understanding, and exceptional communication skills to bridge the gap between product development and customer expectations. The ideal candidate will have a strong ability to prioritize tasks, solve complex problems, and work collaboratively across departments to drive customer satisfaction and product success.

You will: 

• Customer Liaison: Act as the primary point of contact for customers and customer success teams, understanding their needs, challenges, and objectives to ensure alignment with product capabilities.
•  Product Alignment: Work closely with product management and development teams to ensure customer requirements are clearly understood and integrated into the product roadmap. 
•  Collaboration: Facilitate cross-functional collaboration between sales, success, product, and engineering teams to ensure a cohesive approach to product delivery and customer satisfaction. 
•  Technical Guidance: Provide technical insights and guidance to customers, helping them understand product functionalities and how they can be leveraged to meet their needs.
• Problem Solving: Address customer challenges by identifying root causes and working with internal teams to develop and implement effective solutions.
• Commercial Acumen: Understand the commercial implications of product decisions, balancing customer needs with business objectives to drive profitable outcomes. 
•  Prioritization: Manage and prioritize tasks and projects based on customer impact, business goals, and available resources, ensuring timely delivery of product enhancements and solutions. 
•  Communication: Ensure clear and consistent communication with all stakeholders, both internally and externally, to keep everyone informed of project status, challenges, and solutions.

You have:

• Technical Skills: Strong understanding of the product’s technical aspects, with the ability to translate customer needs into technical requirements. 
•  Commercial Acumen: Ability to understand and balance the commercial aspects of product decisions, ensuring profitable outcomes for the business. 
•  Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly to both technical and non-technical audiences. 
•  Collaboration: Proven ability to work effectively in a cross-functional team environment, fostering collaboration and driving collective success. 
•  Problem Solving: Strong analytical and problem-solving skills, with the ability to quickly identify issues and develop effective solutions. 
•  Prioritization: Ability to manage multiple tasks and projects simultaneously, prioritizing based on impact and urgency.
• Customer Focus: Deep commitment to understanding and meeting customer needs, with a proactive approach to ensuring customer satisfaction.

Preferred Experience: 

•  Bachelor’s degree in a relevant field (e.g., Engineering, Business, Computer Science). 
•  6+ years of experience in a customer-facing role, preferably in product management, customer success, or technical account management. 
•  Experience in the [industry] sector is highly desirable. 
•  Familiarity with JIRA, SNOW, product roadmap tools or software relevant

Benefits: 

The salary range for this role will be between $120,000 to $150,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

At Khan Academy, we are looking to drive systemic, country-based change internationally through a network of local teams and partners supported by the Khan Academy team. We currently have teams and partners in India, Peru, Brazil, and the Philippines who are focused on implementing Khan Academy and Khanmigo in government schools. 

As we look to grow our international reach and impact, we are seeking a Technical Program Manager. You will be responsible for driving the delivery of complex product releases across multiple product engineering teams that will make our International Product Delivery more streamlined and productive. Your work will empower the product engineering teams to better discern our stakeholder needs across multiple regions, which will enable us to build the best products to serve our mission. 

You will:

• Plan and execute the International related product initiative across multiple product engineering teams, including being able to take an idea and work cross-functionally to define requirements, identify trade-offs, and scope work 
• Collaborate with local teams and product teams to ensure roadmaps, dependencies, and risks are visible, by creating effective operating mechanisms. 
• Track timelines for product launches, pilot rollouts, and district rollouts and ensure product, support, and international network teams are aligned to timelines.
• Track issues raised from user research, customer success, legal / privacy, and market facing teams, and monitor progress in addressing the issues.
• Collaborate with the Data analytics team to ensure that we have appropriate data instrumentation and governance to be able to track product usage.
• Communicate the progress of the International product deliverables to both technical and non-technical audiences. 
• Manage the technical setup of assigned student rosters, monitoring new partner account activation and providing support for any issues that arise.
• Support internal team members with technical issues reported by their district partners.
• Collaborate cross-functionally with colleagues across Khan Academy in content, localization, data, and local teams 

WHAT YOU BRING

• 5+ years of Program Management or Project Management experience where you have successfully managed big programs (or multiple projects) from inception to execution
• Experience working with software engineers and product managers so that you have the technical knowledge to make sound judgments. We do not expect you to apply the technical skills of a software engineer or product skills of a product manager, but having prior experience in a technical role is necessary to be effective in this role.
• Proficient in program/project management tools (e.g. Gantt charts, spreadsheets, JIRA, Confluence, presentations, etc.); comfortable collaborating in an online/cloud-based environment (e.g. Google Apps, Slack, etc.)
• The ability to think creatively and use data to solve ambiguous and complex problems
• Excellent interpersonal and communication skills to build relationships and influence across multiple levels of the organization comprised of technical and non-technical individuals
• Excellent organization skills, acute attention to detail, ability to balance multiple tasks in an ever-changing environment.
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
• A motivation for Khan Academy's mission “to provide a free world-class education for anyone, anywhere.”
• Relevant or transferrable experience is preferred (for example: background in edtech, teaching, and tutoring, experience working in international educational contexts)
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $127,423 - 159,279 USD / $159,279 - $199,099 CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team: http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.