LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

In this role, you will be part of a group of elite Technical Program Managers driving programs across LivePerson’s Global Product and Tech Unit.  You will be responsible for setting a high bar throughout the Product software development and deployment lifecycle, including design, development, documentation, testing, and operations. You will collaborate closely with the senior management, product managers, software developers, as well as numerous internal and external partners and stakeholders. The right candidate is self-directed, capable of working independently leading a large team of people in ambiguous environments to define deliverables, shape outcomes, and lead teams toward successful results. The candidate must be able to thrive in a flat, fast-moving environment that relies on lightweight processes to deliver a huge impact.

You will have end to end ownership - from defining the strategy, working with engineering to build the solution, and measuring metrics to monitoring progress across multiple LivePerson product and technology teams. You will provide direct visibility to senior leadership on all aspects of your programs on a regular cadence.

You will: 

In this role you willengage with an experienced cross-disciplinary staff to conceive, design and deliver high level:

• Manage a large-scale program for critical business initiatives (5-10+ vertical tracks, 3rd party vendors).
• Interact with internal, external and executive stakeholders often requiring political sensitivity.
• Projects consisting of multiple new technologies with many tiers and may require large scale organizational changes (e.g. site redesigns or migrations to new platforms)
• Responsible for creating and consolidating program timeline and communicating overall program health in a way that all levels of the organization can consume.
• Responsible for ensuring each vertical team understands the overall project objectives and timeline, and how their deliverables impact the overall program.
• Presents issues and risks formally to leadership and vertical tracks.
• Work collaboratively with cross-functional peers and senior leaders/stakeholders to program issues and drive mitigation plans.
• Creates and leads new and/or modified PMO processes and provides solutions to complex pain points within the organization. Challenges organizational processes that do not contribute to value delivery, and illustrates better process alternatives.
• Evangelizes the principals and business value of those practices throughout the organization.
• Actively participate in and contribute to the continuous improvement and evolution of processes, methodologies, and tools within the organization.
• Establish and implement processes which foster team collaboration, the exchange of diverse ideas and transparency at the organizational level.
• Track service levels (SLA) and schedule adherence, and ensure the individual stakeholder teams meet and exceed their performance targets.
• Work with remote teams to deliver supporting software and services in sync with launch timelines
• Work together with cross regional teams in the US, Germany, Israel, Poland and Ukraine to coordinate and deliver engineering products.
• Coordinate product deployments and releases management cycles, working with the field, CSMs, account teams and brands in all 3 regions (EMEA, NA and APAC)

You have:

• Master/Bachelors in Computer Science / Engineering or equivalent professional experience
• 7+ years of relevant work experience in technical program/project management leading cross-team programs
• 7+ years of experience defining projects, collecting requirements, writing detailed functional specifications, coordinating efforts to scope, schedule, and deploy new features sets
• Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules
• Experience analyzing cost/benefit of feature selection
• Experience with distributed system applications 
• Having knowledge on the Generative AI, Large language models and AI space would be an added advantage to this role.
• Being customer-obsessed 
• Strong communication, writing, and organizational skills
• Last but not least, be somebody who enjoys working with multiple teams and multiple stakeholders, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

About the People Team

As a People Team, our purpose is to drive the success of the business through the success of our people. Our ambition is to be known as the most impactful, innovative and effective People Team in tech.  We seek inspiration in our employee value proposition: Imagine what we’ll build together.  We believe that because business and people outcomes are inextricably linked, leaders must be accountable to both. In other words, people outcomes must be Leader Led and People Team enabled. The DEI&B team is a small but mighty team that is at the forefront of driving change in Thumbtack.  We are developing paths to foster an inclusive workplace and advancing initiatives in people processes and beyond.  Here at Thumbtack, DEI&B is core to our values.    

About the Role

You will be a key member of the Diversity, Equity, inclusion and Belonging team, owning program development and operationalizing initiatives that support Thumbtack’s overall DEI&B philosophy.  You will deploy strategies that support current efforts to build an inclusive workplace (through talent retention strategies and promoting education and awareness).  You will ensure that commitments are met by executing on key deliverables, scheduling key cross-functional planning meetings and managing and tracking project planning milestones.

This role reports to the Head of Diversity, Equity, Inclusion and Belonging.  As a member of the DEI&B, you will also be a member of the larger People Partnership & Development (PPD) team, which includes HR Business Partners and the Organizational Development team.  The PPD team is responsible for enabling Thumbtack to achieve its business goals by fostering high-performing, engaged, inclusive teams.

Responsibilities

• Develop and implement new strategic programs and initiatives aligned with organizational goals and objectives, ensuring operational effectiveness and efficiency throughout.
• Revamp existing DEI programs to implement strategies that deepen and embed DEI into the People Team's strategic pillars.
• Evaluate, define and track metrics of success for internal DEI programming and initiatives, conducting assessments on a regular cadence (i.e., on a quarterly basis).
• Collaborate with cross-functional teams to integrate DEI principles into talent retention and development strategies, ensuring smooth implementation.
• Serve as a trusted advisor to People Team partners to incorporate DEI insights into initiatives planning and operational management.
• Support operational effectiveness of the DEI&B team through stakeholder management, overall project management and best practices that promote execution.

What you'll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 7+ years of professional experience, with 5+ years of demonstrated experience of launching and working in large-scale programs in HR functions (or people-related verticals)
• Experience developing and implementing strategic DEI programs and initiatives aligned with organizational goals and objectives, ensuring operational effectiveness and efficiency throughout.
• Experience leading (or closely managing), and executing on programs that delivered impactful results, preferably related to DEI&B.
• Demonstrated experience of evaluating programs to enhance operational aspects - showing the ability to work within timelines and manage multiple priorities.
• Willingness to build and maintain strong relationships with internal stakeholders, including HRBPs, Legal, and Communications to drive alignment and support for DEI initiatives.
• Ability to serve as a trusted advisor to people managers and provide guidance and support to Employee Resource Groups (ERGs), executive sponsors and other stakeholders.
• Effective communication skills, ability to manage conflict and a me-third mindset.

Bonus points if you have

• Experience working as an HR Business Partner or HR professional, with a strong understanding of HR principles, practices, and processes.
• Experience working in a PMO function or can demonstrate project management skills.
• Master degree or advanced education/certifications that demonstrate ability and desire to continue to learn your craft.
• Ability to demonstrate thought leadership relevant to emerging DEI trends.

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

#LI-Remote

The Team:

You’ll have the opportunity to be a part of our Technical Program Management Team which sits within the Celonis Engineering Organization! You will be working with a cross-functional team driving projects in the area of Platform, Infrastructure, Deployments, or SRE.

The Role:

Join Celonis Engineering and play a key role as a Senior Technical Program Manager in Germany (Munich or remote). As a Senior TPM you are driving cross-functional programs by closely working together with Engineering, Product, Design, QA (and beyond) to drive execution velocity and help balance, drive, keep control, and track cross-functional programs;  streamline cross-team dependencies while making sure that the overall delivery remains smooth and efficient.

The work you’ll do:

• Lead multidisciplinary cross-functional engineering programs in the area of Platform, Infrastructure, Deployments, Security, Identity, or SRE
• Break down the programs into projects and coordinate across functional areas in order to deliver on the program deliverables
• Leverage technical acumen to understand and contribute to Engineering Design Documents (especially with a focus on dependencies) and understand and translate (if applicable) the PRDs into engineering working packages
• Present and advocate complex business and technical concepts with Engineering Leadership and Executive Management 
• Drive effective teamwork, communication, collaboration and commitment across multiple groups and to different stakeholders
• Manage risk, communication & monitor, project schedule, review project progress and timelines; and identify and resolve issues to ensure project success
• Propose the best course of action and optimal solutions for the target architecture
• Program Management across its entire lifecycle 
• Management of technical discussions and strategic decision-making

The qualifications you need:

• Experience in Technical Program Management in SaaS software companies
• Master’s degree in Computer Science or equivalent experience & skillset
• Experience facilitating decision-making by identifying key stakeholders & surfacing the required information to make critical decisions
• You can clearly & accurately communicate (English is a must!) program status, issues, dependencies & risks to leadership & other program stakeholders beyond Product & Engineering
• You can explain your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.
• You have excellent problem-solving ability & value teamwork & multitasking
• You can find practical & simple solutions to complicated problems without sacrificing quality
• You have an entrepreneurial spirit, are self-sufficient & able to operate in a fluid, ambiguous environment
• Experience with web technologies and data analytics is a plus 

Customer Program Manager

At Nauto you can make an impact at a high-impact company. We believe technology can help prevent collisions and save lives with predictive-AI that detects driver state and vehicle surroundings in real-time. More than 90% of car crashes can be attributed to human error. Nauto technology is designed to predict risk and alerts the driver with advance warning to help prevent collisions, improve driver safety, and save lives.

Our customers and prospects include many of the largest commercial fleets in the world along with vehicle manufacturers (OEMs), insurance providers, and autonomous vehicle companies. The company is backed by Greylock Partners, BMW iVentures, General Motors Ventures, Toyota AI Ventures, and SoftBank, and is well-positioned for continued growth.

Key Qualifications

• Bachelors or Master’s Degree in Computer Science/Electrical & Electronics/ Masters in Computer Applications
• At least 5+ years of overall experience in automotive software development and software quality activities including project management, quality management, requirements engineering, system analysis and validation.
• Tier 1 experience in automotive software and interfacing with OEM customer
• Strong Technical experience in embedded Software Development.
• People and Project Management Experience including handling appraisals, project budget planning, critical conversations.
• Good Leadership skills and understanding of leadership
• Good understanding of Integrity and Compliance systems.
• Experience in Quality Management practices supporting embedded system projects
• Knowledge of Automotive SPICE/CMMi, ISO 26262
• Good Understanding of embedded Software development lifecycle and methodologies
• Exposure to Supplier Quality assurance activities
• Good exposure to configuration management tools like GIT and requirement management tools.
• Knowledge of Code Quality Assurance Tools.
• Willingness to travel internationally

Nice to have

• Demonstrate successful project management for on time completion of a project with proven compliance to ISO 26262 and A-SPICE.
• Project Management Professional (PMP) certification.
• Knowledge in other automotive standards such as SOTIF (21448), Cybersecurity (21434)

Responsibilities

• Coordinate work with engineering teams internally and at several suppliers to ensure 100% on-time performance for all customer software deliverables.
• Ensure that all development, testing, and validation timing meet customer milestones and deliverables based on internal and supplier development schedules.
• Manage program according to A-SPICE processes.
• Work with the team closely to understand the status of the development, identify issue areas, propose solutions to those areas, and report the status to management as well as to customer frequently.
• Establish software program timing plans to proactively guide projects through all phases of software development and ensure progress is being made toward project completion and meeting customer expectations and deliverables. Identify potential project risks and issues, alerting team members, contributing to identifying solutions, and escalating when necessary.
• Ensure to meet internal and external gate requirements for software development and present the status of the programs in management gate reviews.
• Initiate, maintain, and publish program/project open issue lists, summary, and status. Follow up with internal teams and customer to make sure that issues are being tracked, resolved, and closed.
• Manage suppliers developing different parts of the product code and report status to the teams internally and include the update to the overall SW development plan.

We also have all the best benefits, including:

• Stock options
• Coverage for (health, dental, vision) including qualified dependents
• Healthcare spending accounts (FSA, HSA)
• 401K
• Commuter assistance
• Beautiful modern workspace. Many perks including cafe with meals, snacks and drinks provided.
• Up to 20 weeks of parental leave
• Flexible PTO

We are committed to creating a diverse and inclusive environment that fosters learning from each other. We celebrate people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and are committed to providing a work environment free of harassment and discrimination. 

To all recruitment agencies: Nauto does not accept agency resumes. Please do not forward resumes to our job’s alias, Nauto employees or any other company location. Nauto is not responsible for any fees related to unsolicited resumes.

OVERVIEW

ABOUT THE TEAM

The Data Science and Analytics team helps the business make the right decisions, by surfacing opportunities for growth and efficiency and evaluating the impact of product and policy changes. As we continue to change the future of grocery, we want to make decisions based on data rather than just intuition. Our team helps the company identify key growth and efficiency levers, evaluate our investments, and stay accountable to the customers we serve and retailers we enable.

ABOUT THE ROLE

As a Program Manager for this team, you will be responsible for building, optimizing, and scaling programs to strengthen the impact of the team. You will partner with the Data Science and Analytics leadership team as a thought partner to advance the teams’ capabilities. You will also work with other cross-functional teams across the company to drive strategic projects forward. 

ABOUT THE JOB

• Foster a culture of excellence; identify and actively look for opportunities to recognize excellent contributions within the teams.
• Direct strategic initiatives (e.g., Business / Data Science Reviews, Tech Talks) that improve the cross-functional coordination between DS, Analytics, and key cross-functional partners
• Guide best practices in data and document management, including templates, dashboards, knowledge storage, retention and archiving, and data sharing, ensuring it aligns with broader company information architecture and data storage/privacy guidelines
• Source, develop, and optimize innovative tools and complex processes that enable us to better understand our customers, shoppers, retailers, brand partners
• Manage and help grow the team - including hiring, onboarding, and headcount/budget management.
• Work across teams to manage business rhythm (e.g., creating content for executive/team meetings, driving operating cadence, owning organizational communication/newsletters)
• Plan and coordinate team offsites

ABOUT YOU

MINIMUM QUALIFICATIONS

• 6+ years experience working in Operations and/or Program Management
• Demonstrated ability to design, implement, and scale programs and best practices that drive business impact
• Comfort navigating ambiguity and leading the team toward solutions that strike the balance between creativity, pragmatism, iteration, and scalability
• Strong road mapping and prioritization skills; understand how to strategically execute against shifting priorities, while mobilizing the team to do their highest quality work
• Systems thinker with strong organizational skills and follow-through; effectively executing on the details while understanding the big picture
• Nurtures strong partnerships with cross-functional stakeholders (e.g., Finance, Engineering, Product) to drive forward the team’s initiatives
• Leads with and encourages growth and owner mindsets within the team

PREFERRED QUALIFICATIONS

• Experience at a marketplace tech company and/or late-stage start-up

#LI-Remote

Available Locations: Kuala Lumpur, Malaysia

We are currently in search of a dynamic and self-motivated Enablement Program Manager who possesses extensive experience and a proactive approach to collaborating effectively across teams and engaging with key stakeholders within the Enablement ecosystem. This individual will be responsible for facilitating partner programs (50%) as well as sales enablement initiatives (50%).

The role will report to the Senior Manager - Technical & Partner Enablement on the Sales Enablement team and work closely with the various teams such as Channel, Pre-Sales and Customer Success team to gather up requirements, identify gaps, create/manage content, include partner messaging that resonates, and help provide the most needed training/enablement content to our most strategic and interactive partners. You will also track key partner metrics such as participation, usage, utilization, etc., to improve our partner enablement offerings.

As the Enablement Program Manager, you will be responsible for:

• Analyze and identify gaps in enablement for partners, working with internal stakeholders and partners to identify what is needed. 
• Manage the development and deployment of relevant and impactful training to ensure that partners have the required skills and knowledge to drive Cloudflare business, considering partner segmentation and the differentiators for high priority partners
• Manage, measure and report on all associated partner enablement metrics and KPIs
• Work closely with the partner program team, GEO counterparts and key stakeholders to build globally consistent partner enablement programs. 
• Execute with strong program management skills, including creating and monitoring work-plans, managing against milestones, following through with deliverable owners, driving proactive stakeholder communications, and tracking program KPIs. 
• Act as an administrator for Cloudflare University (LMS), responding to day-to-day queries, overseeing content management, generating reports and dashboards, and driving continuous improvements.
• Plan and manage partner training events and internal training events, both virtual and in person, including ongoing enablement webinars.
• Collaborate cross-functionally across a global, matrixed environment to support the needs of the business.
• Work with internal Enablement teams to create new enablement/training content as needed
• Collate feedback from strategic partners and feed this back to enablement, training. and partner teams so that content can continually be refined

Required Education and Experience

Applicants must meet one of the following education and experience requirements: 

• 5-7 years partner enablement and/or sales enablement experience in a fast-paced, high-tech environment 
• A Bachelor’s or a Master’s degree or its equivalent in a technical domain
• Proficiency or working knowledge of various tools such as LMS, Zoom, On24, Google Meet, Salesforce is preferred

Required Skills

• Excellent program management skills with the ability to manage multiple projects and priorities under tight deadlines
• Ability to influence and collaborate with cross-functional teams at all levels of the organization.
• Analytical mindset with the ability to use data to drive decision-making and measure program effectiveness.
• Project management skills with the ability to manage multiple initiatives simultaneously and deliver results on time and within budget.
• Experience working in a global role and being flexible to support multiple time zones
• Comfortable working in a face paced environment with ambiguity Experience building programs for scale in a high-growth environment
• Willingness to travel and flexibility in working hours
• In-depth understanding of partner ecosystem programs and best practices
• Experience collaborating with a variety of internal teams to develop learning programs.
• Experience measuring the impact of enablement in the partner or sales ecosystem.
• Experience with learning management systems (LMS), sales enablement platforms, and other relevant technologies. 
• Excellent communication skills, both written and verbal
• Ability to work within a fast-paced, high-growth work environment 
• Ability to take initiative and to set priorities independently  
• Have an enthusiastic “roll up your sleeves” mentality
• Team player with strong interpersonal skills
• Excellent Google Workspace skills including Sheets, Slides, Docs and Forms
• Excellent written and verbal communication skills

The Team:

You’ll have the opportunity to be a part of our Engineering Operations Technical Program Management Team, which sits within the Celonis Product and Engineering Organization! You'll be working with a cross-functional team leading Software Development Lifecycle Forums and strategic customer escalation projects across all areas of our product, alongside our exceptional Product and Engineering teams.

The Role:

Join our dynamic team at Celonis Engineering as a Program Manager based in Madrid, Spain. As a pivotal member, you will lead the forums of the Software Development Life Cycle (SDLC) within the Product and Engineering (PnE) department. Collaborating closely with Engineering, Product, Design, and QA teams, you will ensure seamless flow of features through the SDLC with uncompromised quality. Your focus will center on driving forums, ensuring transparency, and fostering traceability, all while streamlining the SDLC within PnE through a data-driven approach and facilitating effective communication across the organization.

The work you’ll do:

Your primary responsibility is to support the PnE organization with coordination of SDLC activities. To achieve this, your work will involve:

• Drive and coordinate SDLC reviews including Technical design, launch, and production feedback loop. Collaborating with key stakeholders in PnE including Engineering teams, Product Ops, and Product management.
• Ensure adherence to SDLC processes and reviews within the organization. And communicate transparently the progress of the SDLC and improvement initiatives
• Establish metrics for SDLC ceremonies to measure effectiveness. Create cohesion and End-to-End (E2E) traceability through SDLC Events and artifacts.
• Enhance SDLC process efficiency through data-driven approaches, implementing new techniques and tooling like automation, AI, etc.
• Drive effective teamwork, communication, collaboration and commitment across multiple groups to foster improvements of the SDLC. Organizing and coordinating dedicated working teams in PnE if necessary
• Support and participate in initiatives such as release management, roadmap planning, etc., from an SDLC perspective. 
• Ideate and establish a cohesive system between SDLC and product roadmap.

The qualifications you need:

• Bachelor's degree in Computer Science, Information Technology, or related field. 
• Minimum of 4 years of experience in software development, in a process improvement, SDLC management role or project/release management role.
• Strong understanding of software development methodologies. 
• Proven track record of implementing and optimizing SDLC processes in a complex organizational environment.
• Excellent analytical, problem-solving, and decision-making skills.
• Solid project management skills with the ability to prioritize tasks and meet deadlines.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Experience with process improvement methodologies such as Lean Six Sigma is a plus.
• Certifications such as Project Management Professional (PMP) are preferred.

Nextiva is looking for a Strategic Program Manager, who will guide cross functional teams in the development, planning and implementation of key growth initiatives. We’re looking for the right person to support the development of our local and global CX expansion efforts, which is one of the most exciting areas within the entire organization.

This position will report directly to the Director, Strategic Growth, and will be leading a variety of initiatives that expand the business into new markets and higher-growth opportunities. This individual will be asked to work closely with other departmental leaders in product, marketing, sales, support, as well as other critical functions, to create, execute and manage plans that drive future business growth.

Key Responsibilities

• Manage the strategic development & execution of Nextiva’s international business expansion
• Manage the local and international growth of our customer experience (CX) platform
• Deeply connect and understand the customer and business needs, while closely partnering with cross functional stakeholders to develop the strategic plans and manage growth projects to completion
• Contribute to business case & strategy development, identifying high value business opportunities and aid in crafting innovative go-to-market plans & strategies
• Build and manage cross-functional project plans, maintain timelines and own presenting key findings and progress updates with key stakeholders and business leaders
• Support senior leadership by providing actionable insights and recommendations on key investment decisions for new growth opportunities

Qualifications

• Demonstrated ability to create, manage, and execute multi dimensional project plans
• Financial acumen and experience managing to business outcomes to ensure project success in execution and impact
• Extremely comfortable in command of meetings simultaneously contributing to and facilitating the conversation
• Demonstrated ability to distill information into actionable insights not just organized report outs
• Capability to establish and maintain effective working relationships with a wide range of partners and stakeholders, at various levels
• Strong cross functional leverage and ability to influence without authority
• Ability to balance business partnership with the need to exercise independent judgment and to raise issues in a timely and constructive manner
• Bachelor's Degree -  Management, Business, Finance, Analytics or Marketing
• 5+ years of experience in cross functional product, marketing or program management role
• Experience work with various levels of management
• Experience driving & management multiple projects simultaneously
• Experience creating & managing strategic business plans
• Experience thinking strategically about complex issues & developing thoughtful recommendations

Preferred Qualifications

• Masters Degree - Management, Business, Finance, Analytics or Marketing
• Experience in technology, specifically software as a service business models

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $82,000 - $146,300. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1 #LI-Remote

About the Role:

We are looking for a highly motivated and experienced Technical Program Manager to join our dynamic team. The ideal candidate will have a strong background in Retail or Healthcare technology and program management. This role will involve collaborating with cross-functional teams to plan, execute, and deliver complex projects on time and within budget. The Technical Program Manager will play a critical role in ensuring the successful launch of various projects and initiatives related to our technology roadmap.

You Will:

• Lead the planning and execution of projects from concept to production, including defining project scope, milestones, and deliverables.
• Develop detailed project schedules, resource plans, and budgets to ensure alignment with organizational goals and objectives.
• Coordinate with internal teams, external vendors, and suppliers to drive project progress and resolve technical challenges.
• Provide guidance and support on technical decisions, leveraging your expertise to drive innovation and optimization.
• Work closely with technology, products, and, operations teams to align project goals and priorities.
• Coordinate with marketing, finance, accounting, and legal departments to facilitate the necessary workflows.
• Facilitate communication and collaboration across functional groups, ensuring a clear understanding of project requirements and dependencies.
• Successful negotiation with stakeholders to maintain alignment across the organization.
• Drive cross-functional problem-solving and decision-making to address issues and achieve project milestones.
• Proactively identify project risks and develop mitigation strategies to address potential obstacles and challenges.
• Monitor project progress and performance metrics, implementing corrective actions as needed to keep projects on track.
• Anticipate and resolve issues related to resource constraints, technical dependencies, and changes in project scope.
• Communicate project status, milestones, and key updates to stakeholders at all levels of the organization, including executive leadership.
• Solicit feedback from stakeholders and incorporate input to drive continuous improvement and alignment with business objectives.
• CapEx and OpEx budget planning and tracking

You Have:

• A bachelor's degree in a relevant field, such as business, project management, engineering, or a related discipline.
• 7+ years of relevant work experience in project management or related roles
• Prior experience managing projects or programs of increasing complexity and scope.
• Strong leadership skills to effectively manage and motivate cross-functional teams—excellent presentation, management, and interpersonal skills for working with team members, stakeholders, and customers.
• Proficiency in managing program budgets, tracking expenses, and ensuring financial objectives are met.
• Skills in identifying, assessing, and mitigating risks associated with program activities.
• Proficiency in building and maintaining positive relationships with stakeholders, clients, and team members.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote