System Engineer

Remote

PVM, Inc is actively seeking a talented Systems Engineer, experienced in Global Command and Control Systems – Maritime or Joint (GCCS-M/J) installation, tactical operations, communications, preventive and corrective maintenance, troubleshooting techniques and best practices. In this position, you will be working side-by-side with the U.S. Coast Guard, the Department of Defense and the Department of Homeland security on systems that have a meaningful impact on U.S. Maritime Operations. Your responsibilities will include software installation, testing and troubleshooting, and you will have the opportunity to provide analysis to solve challenging problems associated with the systems you will support.

Responsibilities:

• Provide system requirements review and dissemination in accordance with customer needs.

• Execute software installation, System Operability Verification Testing (SOVT), troubleshooting, and maintenance support.

• Provide on-site training for GCCS-M and GCCS-J Family of Systems (FOS).

• Work side-by-side with U.S, Coast Guard (USCG), Department of Defense (DoD), Department of Homeland Security (DHS), and contractor civilian personnel at multiple USCG training, development engineering, and shipboard sites.

• Provide analysis, testing, and support to solve unique and challenging problems associated with GCCS-M and other Command and Control (C2) systems.

• Facilitate collaboration between government, military and other personnel while ensuring client satisfaction.

• Execute systems installation plans and train users to maintain installed systems.

• Design and execute system requirements to meet client needs.

• Work closely with users to meet USCG and DHS requirements, installation, training, and maintenance schedules.

Requirements:

• Active Secret Clearance

• Previous background in Military C2 Operations (preferred)

Education:

• BS/BA or equivalent experience

• Current Information Assurance (IA) and / or IAT II certifications:

o CompTIA Security+ (or equivalent)

o Certified Solaris Associate or Administrator

o Microsoft Certified System Administrator

o Microsoft Certified Solutions Associate

Tools:

At least 5 years of experience with the following:

• Global Command and Control System – Maritime (GCCS-M)

• Integrated Shipboard Network System (ISNS) or similar Windows Server Domain systems

• Strong Solaris, 10 and 11 Operating System, as well as Windows Server and Client (Windows 7 and 10)

• GCCS-M interfaces to include Naval Navigation and tactical systems

Skills:

• Knowledge of hardware, networks, and server administration

• Strong communication skills with the ability to break down, explain and demonstrate complex concepts in an easy-to-understand manner

• Ability to travel independently overseas

• Ability to work independently or as part of a team

Why PVM?

At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients. Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth. Here are a few highlights of the advantages of being a part of the PVM community:

• Opportunities for growth and advancement

• Tuition/Training reimbursement

• Peer bonus program

• Remote and on-site positions available

• Unlimited PTO

• Flexible work schedule

PVM delivers digital services that help government agencies unlock the power of their data for good and maximize the value of their technology investments. We design, develop, and deploy solutions to solve mission-critical problems. PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. Today, we continue to be driven by that same goal, and are focused on taking on our clients’ missions as our own to make a difference in the communities we serve.

PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.

As a remote & distributed company, all our deployments are cloud-based so you don’t need to manage any physical hardware as you solve interesting engineering challenges for large enterprises across the globe using WordPress.

Key Responsibilities

• Managing hosting infrastructure for very large WordPress sites
• Debugging performance issues for WordPress sites
• Comfortable with PHP programming as all sites hosted by us use our open-source project EasyEngine
• Develop new features for the EasyEngine project
• Automating day-to-day repetitive tasks for accuracy and efficiency

We love growth: growing our people, our customers, and our company. Worksighted has grown tremendously in the last few years as our ability to provide remote employment opportunities and technology support services have expanded across the country. We are looking to fill many open positions to keep up with this growth and would love to tell you more about Worksighted.

Who We Are:

Worksighted is a relationship-driven Managed Service Provider (MSP) for IT Services based in Michigan. We work hard, but we don’t take ourselves too seriously. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like health insurance and company-paid short term disability to engagement events and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Senior IT Systems Engineer- Remote who will be responsible for advanced troubleshooting of IT support requests in both reactive and proactive scenarios. This position provides prompt issue resolution, ensuring service metrics are met and ultimately creating a great client experience. This role also assists our Tier 1 and Tier 2 engineers in troubleshooting and issue resolution.

Who You Are:

• You have a Bachelor’s degree in IT or equivalent work experience.
• You have at least 7 years of experience in a Tier 2 or Tier 3 IT support role.
• You have one (or more) of the following certifications: CCNA/CCNP, MCSE, Microsoft Azure Administrator, Microsoft 365 Enterprise Administrator, Microsoft 365 Teams Voice Engineer Expert, Microsoft 365 Enterprise Administrator Expert, VMWare VCP.
• You have an expert ability to install, configure, and troubleshoot hardware and software.
• You have a customer-first orientation and the ability to communicate effectively.
• Bonus Points: You have previous MSP experience!

What You’re Accountable For:

• Reviewing service boards for escalated requests and proactively self-assigning tickets to begin the troubleshooting process.
• Providing expert level remote and onsite support as needed for clients.
• Serving as an escalation point for other engineers to resolve technical issues, educating them on troubleshooting steps and resolutions.
• Proactively managing and improving client technology environments.
• Creating and updating client documentation to ensure information is accurate and accessible.
• Creating knowledge base-style troubleshooting documentation.
• Assisting with new client onboardings as needed.
• Engaging in project-based assignments as needed.
• Participating in internal and external meetings to provide clients with the most comprehensive support experience and efficient resolutions.
• Meeting or exceeding minimum standard of billable percentages, utilization percentages, and CSAT ratings.
• Providing extended hours support as part of a rotated schedule.

What You’ll Use:

• Exchange/Microsoft 365
• Microsoft Azure
• Active Directory
• ConnectWise Manage (Ticketing System)
• IT Glue (Documentation)
• 3CX
• Windows & Mac Desktop & Server Operating Systems
• Cisco & Meraki
• Datto
• VMWare & Hyper-V

Why You’ll Love Worksighted:

• Competitive benefits package including medical, dental, and vision insurance, company matches to 401(k) and HSA accounts, and company-paid short-term disability and life insurance policies.
• Generous compensation package with a quarterly bonus program.
• Paid time off for vacations, sick time, and personal days, plus a paid day off on your birthday!
• Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, and an Employee Assistance Program.
• Monthly cell phone stipend.
• Open, collaborative, and flexible work environment – both in office and from home. This role can be done from anywhere in the United States!
• Frequent employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
• In-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.
• Continuous performance management process with open communication, consistent check ins, and support from leaders.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.