About TherapyNotes

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Description

TherapyNotes is searching for a Cloud Systems Engineer to join our growing team of cloud-first technology enthusiasts.  The right candidate has an acute attention to detail and an inquisitive mind to challenge the status quo. 

Responsibilities

• Identify and champion opportunities to automate Infrastructure using Terraform and Ansible, script repetitive tasks, move legacy workloads into Kubernetes and write excellent documentation.
• Support and improve the engineering platform and Continuous Integration/Continuous Deployment pipeline containing technologies such as Azure PaaS, Kubernetes/Docker containers, GitHub, GitHub Actions, Jenkins, Octopus, and more
• Discovers and architects automated solutions to manual or inefficient processes and procedures
• Provides escalated technical guidance and support to other technology teams throughout the organization
• Improve site reliability through the implementation of detailed telemetry, based on leading and trailing indicators
• Ensure all solutions and operational activities adhere to the security and operating policies established by the organization
• Identify opportunities for improving service delivery or the health of the environment through process improvement and/or continual development of documentation and runbooks
• Provides on-call coverage for IT operational support and other duties as required

Requirements

• BS degree in Information Systems, Engineering, or equivalent work experience
• Expert with Infrastructure as Code (IaC) strategies using Terraform, configuration management such as Ansible and any scripting language such as Python, Bash, Powershell and Golang
• Expert in cloud-based compute, storage, and containerization solutions (Azure & Kubernetes preferred)
• Expert in Microsoft technologies such as Azure IaaS and Windows Server Core/2019+
• Expert in Linux server systems administration such as RedHat, Ubuntu, CentOS, and Debian
• Expert in traditional and PaaS web application technologies such as Azure Web Apps, IIS, application load balancing
• Proficiency with the Agile methodology, DevOps, Scrum, ITSM and/or ITIL principles

Benefits

• Competitive salary - $100,000-$120,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program

#LI-Remote
#LI-PL1

TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

10/16/2024

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With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and beyond.

.

At QUALCO, we empower the financial world with innovative technology. As an IT Systems Engineer, you will be part of a team of highly qualified professionals and get involved in IT operations and projects lifecycle for enterprise-class solutions. Successful candidates will provide implementation, daily operations and support services to Qualco and customers infrastructures with critical response time requirements for their business technology systems. They will work independently and as members of a team to fulfill service requests. This role requires excellent prioritization, responsiveness, and customer service, along with excellent communication skills.

A Day in the Life of a IT Systems Engineers at Qualco will include:

• Participate in the operations, and support of internal/customer IT infrastructure.
• Administer virtualization systems, Microsoft servers and applications, Microsoft Networking Services.
• Perform maintenance and system upgrades.
• Monitor performance and ensure system availability and reliability.
• Maintain backup, and redundancy strategies.
• Analyze technical issues and provide 2nd level support according to SLA in both internal/ customer IT Infrastructure.
• Administer and Maintain related tasks related to on premise systems of internal/customer IT infrastructure.
• Prepare relevant documentation and participate in Department’s internal procedures.
• Liaise with vendors and other IT personnel for problem resolution, and
• Maintain knowledge of various vertical areas of functionality and technology within IT engineering technologies.
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

• 3 years of hands-on IT system engineering experience;
• Client oriented with client facing experience
• University degree in Computer Science or a related field;
• Ability to work with cross-functional teams;
• Strong analytical and problem-solving skills; and
• Excellent written and verbal communication skills in English.

• Knowledge of Microsoft server products and applications, Active Directory, Group Policy, LDAP, DNS, DHCP, SCCM, SQL

Technical Competencies

• Knowledge in Microsoft AD, Entra ID, MFA.
• Microsoft cloud services in Azure and Office 365 products like, Exchange Online, Teams, MdM, and Intune Endpoint Management.
• VMware Virtualization
• Configure and administer Security products for Antimalware solutions, endpoint security and encryption including Bitlocker.
• Infrastructure Inventory, Monitoring and Backup solutions including VeeaM, PRTG, VeeamOne will be considered a plus.
• Root Cause analysis and resolution
• Certified or in track in any of the following:
• Microsoft on-premises related certifications
• Azure related certifications
• O365 certifications
• VMware
• Veeam

Your Life @ Qualco

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognised, and there will be great opportunities to ensure your career growth.

Find out more about #LifeatQualco ???????? qualco.group/life_at_qualco_group

Your benefits

Join the #Qteam and enjoy:

???? Competitive compensation, ticket restaurant card, and annual bonus programs

???? Cutting-edge IT equipment, mobile, and data plan

???? Modern facilities, free coffee and beverages, and indoor parking

????‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor

????️ Flexible working model, hybrid/remote benefits & home equipment benefits

????‍♂️ Onsite gym, wellness facilities, and ping pong room

???? Career and talent development tools

???? Mentoring, coaching, personalized annual learning and development plan

???? Employee referral bonus, regular wellbeing, ESG, and volunteering activities

At QUALCO, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Application Note: All CVs and application materials should be submitted in English to be considered for this position.

Disclaimer: Qualco collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.

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This job position is suitable for individuals who are constant learners, problem solvers and multi-taskers. Candidates who thrive in a fast-paced environment, steps up to face challenges, and are able to deliver results, are welcome to apply. We are looking for candidates who are interested in doing Implementation and Operation of Infrastructure in Cloud.  

 Responsibilities:   

• Responsible to deploy and Maintaining Server (Windows or Linux) deployed in Cloud Infrastructure  

• Ensure that all OS, software and cloud services are up to date to support the cloud infrastructure  

• Provide support related to customer issue with the Cloud Infrastructure.   

• Work closely with IT security to monitor privacy and develop incident-response procedures  

• Bachelor’s degree in computer science, Information Technology, or related field.
• Must have minimum of 4 years' experience working with Linux and architecture.
• Proven experience in:
  Building and managing both Windows and Linux servers in cloud environments.
  Strong scripting and automation skills (e.g., Python, Bash and PowerShell).
• Minimum 2 years of experience with cloud providers (AWS or Google Cloud Platform).
• Must have Linux/Unix system administration experience (e.g. system troubleshooting, install software, modify operating system and application configuration).
• Require networking knowledge for troubleshooting network routing and firewall issues.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• Configure Agency’s existing Log Management System(s) to forward logs to GCSOC
• Set up LMS(s) at Agency (if they don’t have), either on physical server or virtual machine

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Role highlights:

• Senior Network Systems Engineer
• Espoo, Finland 
• Permanent
• Office or Hybrid

Who are we?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!!

Why should you work for us?

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realise that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business. 

We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority. 

What will you do in this role?

In this role, you will be part of a team that is responsible for maintaining and supporting our ground on-prem and cloud based network infrastructure providing connectivity between our ground and  space segments. This may include investigating and resolving connectivity problems, carrying out infrastructure migrations and interacting with other teams or stakeholders of the organization to support test campaigns, launch readiness related activities, or other initiatives requiring network support.  

You will also participate in the design and implementation of new networks and systems involved in inter-segment communications, carry out launch readiness verification activities, as well as other operational activities. You will also have the opportunity to learn and gain hands-on experience on topics that are specific to the realm of satellite communications.

What will you need to be successful in this role?

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). 
• Problem solving skills. Ability to tackle, understand, and resolve new problems or problems involving new technologies.
• Proven hands-on experience with cloud and on-prem networking technologies.
• Understanding of cloud architecture and services, particularly within AWS.
• Working knowledge of Linux operating systems.
• Experience in software development.
• Familiarity with Infrastructure as Code technologies and CI/CD tools and processes.
• Strong communication skills in English.

In addition to the above, it would be beneficial (although not mandatory) if you had the below attributes and skills: 

• Experience with ground station modems and high rate receivers.
• Familiarity with protocols involved in satellite communications.
• Familiarity with radio frequency concepts.
• Familiarity with digital communications concepts such as modulation and coding schemes.

What do we offer?

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment

• Occupational healthcare, occupational and private insurance

• A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
• Phone subscription with iPhone of choice 
• Relocation support (i.e. flight tickets, accommodation, relocation agency support)
• Time for self-development, research, training, conferences, or certification schemes
• Inspiring and collaborating offices and silent workspaces enable you to focus
• A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission
• Base salary range for this position is 5500-6000€ per month (gross) contingent on your experience level, and will be negotiated individually.
  

Diversity, equity, and inclusion

At ICEYE, we believe that diversity isn't just a buzzword – it's our greatest asset. 

We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. 

Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger. 

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com 

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Job Description

We are seeking a skilled and experienced Network Systems Engineer to join our dynamic IT team. The ideal candidate will have a solid background in network administration, with a focus on Data center network , global WAN , Firewall administration and cloud technologies, network protocols, and security best practices.

• Fully support, configure, maintain, and upgrade global network and Security devices.

• Resolve issues reported by customers and monitor the support queue in the ITSM tool

• Incident/Problem/Change/Service Request/Configuration Management

• should demonstrate collaboration with other teams in the organization for resolving issues

• Hands-on experience in network routing and firewall technologies.

• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.Well-versed with cloud technologies

• Great at organizing, prioritizing, and multitasking.Excellent problem-solving and analytical skills.

• should be able to work in a Global customer support culture.must be fluent in written and spoken English

• should be able to work in a Multi-vendor / Global Datacenter environment. Must be flexible to work outside of business hours as per business requirements.

Qualifications

• Professional degree: Engineer or bachelors in degree in Information technology domain

• Other Program / Supplemental Training: cloud and firewall technologies certifications is plus

• 4-5 years experience as a Network Administrator.

• Computer skills: MS Office, window and linux operating systems basic , troubleshooting knowledge

Key Skills:
- Juniper SRX / Fortigate firewalls ( certification is plus)
- Cloud technologies - primarily AWS ( certification preferred)
- Configuring / troubleshooting - remote VPN / IPSec VPN
- Network routing and access troubleshooting

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Job Description

We are seeking a highly skilled and experienced Systems Engineer with expertise in the life sciences sector.
 

As a key member of Grantek’s Engineering team, you will be developing real-time automation solutions from the manufacturing plant floor to the enterprise level, using a variety of programming, configuration, and design tools: PLC and PAC Programming, Operator Interface and HMI application design, SCADA design, Network design, Database design, Vision system design, Machine Safety system design, Servo motion control, Information Solution design, MES design, ERP connector development, High-level software solution design (involving C#, HTML5, .NET, SQL, VB, VBA, and more). All junior team members will enter our mentoring program, where they will work directly beside our Senior Engineer professionals.
 

Key-skills and interests: machine and process control, high-level programming, information solutions, database development, operational efficiency, mechatronics. 
 

Primary Job Responsibilities:

• Engineering and implementing real-time automation controls and information solutions.
• Execute, and generate deliverables for, projects following the GAMP 5 approach.
• Write and execute Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ).
• Conceptualizing during the design phase of the project life cycle.
• System programming, debugging, and testing.
• Creating documentation, including project engineering notes, project proposals, project design traceability documentation, case studies, and more.
• Commissioning new solutions at client sites; finding opportunities for improvements.
• Creating methodologies and complex problem-solving.
• Learning new technologies.
• Mentoring colleagues on your expertise and knowledge base.
• Having fun and being challenged.
   

Technologies Used

• PLC Programming Platforms: Rockwell / Allen-Bradley, Siemens, Omron, Modicon, GE, etc.
• System Networking: Ethernet, Routing and Switching, EthernetIP, DeviceNet, ControlNet, Profibus, DH+, Remote IO, Modbus, etc.
• HMI Platforms: Rockwell / Allen-Bradley, Wonderware, Schneider Electric, etc.
• SCADA Platforms: Rockwell / Allen-Bradley, Inductive Automation, Wonderware, GE, Siemens, etc.
• Servo Motion Control: Rockwell / Allen-Bradley, Emerson, Omron, etc.
• Vision Platforms: Cognex, Datalogic, Keyence, etc.
• MES Platforms: Rockwell / Allen-Bradley, Sepasoft, Wonderware, etc.
• High-level Programming: C#, HTML5, .NET, Cloud, SQL, VB, VBA, etc.
• Database Platforms: Microsoft, Oracle, etc.
• Operating Systems: Microsoft (current and legacy to NT), Unix, Linux, etc.
• Project Documentation: Microsoft Office

Qualifications

• Successful or upcoming completion of B.Sc. Computer Engineering, Mechatronics, Computer Science, Electrical Engineering, or related Engineering Technology degree.
• Must have experience working on pharmaceutical or life science projects. 
• Academic or working experience with some or all the listed “Technologies Used”, in previous section.
• Meticulous, conscientious, analytical, focused, self-starter individual, who is a quick learner.
• Excellent communication skills – both verbal and written.
• Valid Driver’s License.
• Have full-time access to a personal vehicle.
• Willingness to travel b/w 30-50% throughout North America.

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Job Description

Your Career

As a Palo Alto Networks GSI Systems Engineer for the Americas, you will be responsible for helping to drive go-to-market (GTM) development and outcomes with Palo Alto Networks’ most strategic and impactful GSI partners. 

As a member of our Palo Alto Networks GSI team, our SE will develop a localized technical partner plan that sets the table for how we will interlock our global and regional partner plan priorities and partner enablement objectives.  You will align with the Palo Alto Network GSI Channel Business Managers as well as Core SE and Account Sales teams to drive partner awareness and enablement around joint solution offerings, sales plays and GTM campaigns and providing support and access to deep technical training and enablement programs. This role will work closely with the Partner Practice Leads to determine the best approach to positioning our security offerings within their projects and client discussions. 

This role will encompass a wide range of activities including, establishing technical relationships, building partner awareness, preference and competency for Palo Alto Networks across technical partner personas.  In this role, you will help drive Palo Alto Networks Next Generation security platforms & technology solutions adoption, deliver ad-hoc training, replicate best practices and demonstrate Palo Alto Networks products to partner technical personas and augment technical account team leads as and when it will help us establish a beach-head win for the Alliance. In this role, you will deliver and promote enablement pathways to the partner that will ultimately enable them to establish Palo Alto Networks product, sales and implementation competencies. You will also be expected to coordinate within the regional Channel SE organization, our Partner Program and Enablement Teams to resource specific regional partner meetings or activities, where local resources are required.

The ideal candidate will have prior experience of working across security domains, including network infrastructure, end point and cloud, within a large, strategic partner community.

Qualifications

Your Experience 

• BS CS or equivalent and 8+ years of experience as an SE, Channel SE or solutions architecture

• Experience selling, demonstrating, installing and troubleshooting network infrastructure security products

• Self-motivated, able to work alone and maintain focus but also work as part of a team

• Strong communication (written and verbal) and presentation skills, both internally and externally

• Strong problem-solving skills, ability to analyze complex problems and use a systematic approach to gain quick resolution, often under time demands

• Ability to understand business outcomes and lead technical discussions

• Superb organizational skills

• "Whatever it takes" attitude and motivation

• Experience of service based offering development, potentially as part of a Global Systems Integrator (SI/GSI), Managed Security Service partner (MSSP) or Consulting firm

• Experience working with Channel partners and understanding of a channel centric go to market approach

• Experience from companies in the enterprise networking security industry

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The Quality System Engineer will be responsible for maintaining and implementing process improvements to Nextern’s Global Quality System (QMS) procedures including supporting software configuration (Agile PLM). This position will also be responsible for supporting internal audits, data analysis, training, and implementation of Quality System Software Validation procedures.

DUTIES AND RESPONSIBILITIES:

• Lead and facilitate global QMS procedure changes and process improvements required to align business processes or changes to industry standards and requirements.
• Support configuration activities of Agile PLM to support new or improved processes.
• Utilization of Project Management, Six Sigma, Lean or other disciplines to improve Quality System processes.
• Support stakeholders with software validation efforts.
• Support on-boarding of new employees with Quality System processes and Agile PLM setup.
• Prepare and analyze Quality System metrics for presentation to stakeholders and top management.
• Support internal, external and third-party audits.
• Performs other related duties as assigned by management.

• Bachelor’s Degree in Engineering or relevant area, plus 2-5 years of relevant experience in ISO 13485 and FDA GMP. Relevant experience aligns directly to the job specific responsibilities listed below:
• Experience with Quality System process improvement including project management
• Experience with document management
• Experience with data analysis and presenting to cross-functional teams and leadership.
• Fully bilingual Spanish-English
• Excellent skills in standard computer-based software programs such as Microsoft Office.
• Excellent learning agility.
• Must be self-motivated with ability to handle, organize and prioritize multiple tasks and able to perform under pressure to meet deadlines.
• Ability to effectively build and maintain relationships, communicate, and interact with a variety of personalities.
• Preferred Qualifications:
• Experience with database administration/configuration
• Agile PLM, Microsoft Power BI, Epicor (ERP) experience or other similar applications
• Project management experience
• Training/certification in Lean and Six Sigma
• Training/certification in lead auditing ISO 13485 and FDA GMP systems

Competitive compensation package

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Ready to embark on the quest of joining Hack The Box?

At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! ????????????

✨The core mission of the Systems Engineer:

Our product is developing rapidly, which is why we are on the lookout for an experienced System Engineer to ensure a smooth operation of our infrastructure and a great experience for our community of Hack The Box gamers. 

Your role will be, firstly to understand the scope of the team's activities and then gradually undertake ownership of the certain responsibilities. Finally, as a member of Hack The Box team you’ll be able to develop and sharpen your cyber security knowledge and skills, having unlimited access to all public content. 

We're all hackers at heart, and as such a hacker mentality will enable you to contribute and integrate more efficiently. A slew of certifications or university degrees are not what we're looking for - what we're looking for is passion.

???? The fellowship you’ll be joining:

As a part of Hack The Box, you will work with a group of talented and passionate people. Reporting to the relevant Team Lead within the department, you will be part of the greater Infrastructure team. The team consists of Data Engineers, SREs and, last but not least, System Engineers. 

⚔️Technology tools & weapons you’ll be using:

• Ansible, vSphere, vCenter, Linux, scripting languages, SQL

???? Interesting resources you should check:

• Our latest R&D meetup 2024
• Asterios’s journey into Data Engineering

???? The adventures that await you after becoming Systems Engineer at Hack The Box:

• Monitor and maintain installed systems and infrastructure within the team scope

• Proactively ensure the highest levels of systems and infrastructure availability
• Work closely with content developers to support them from an infrastructure perspective
• Troubleshoot complex problems on critical infrastructure & production networks 
• Maintain proper documentation on Git 
• Research on new technologies to improve the quality of our systems

????Skills, knowledge, and experience points required to unlock the role of Systems Engineer at Hack The Box:

• Strong experience on VMware ecosystem (mainly vSphere, vCenter) 

• Strong experience on Linux OS and some on Microsoft
• Previous experience with systems monitoring ( e.g., zabbix)
• Good scripting skills (e.g., Ansible, powershell, shell scripts, Perl, Ruby, Python, Go)
• Experience with network troubleshooting
• Experience in relational databases (ideally MySQL) and ability to conduct solid SQL queries
• Good understanding of security compliance principles (legal implications, GDPR)
• Strong written and spoken English

????️ What your Hack The Box adventure will have in store:

• ????You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large.
• ???? You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy.
• ???? You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows.
• ???? Most importantly, you'll have a blast at HTB ???? because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet-ups!

???? The gems you’ll be enjoying as Systems Engineer

• Private insurance
• 25 annual leave days
• Dedicated budget for training and professional development, participation in conferences
• State-of-the-art equipment (Macbook, iPhone, and mobile plan)
• Free lunch & snacks at the office
• Full access to the Hack The Box lab offerings; so you can learn how to hack
• Flexible/Hybrid working

????️ The Quest of Becoming Hack The Box’s Systems Engineer:

• Level 1: Like in any game, you start as a Noob. Level one’s objective: submit your application.

• Level 2: After applying, you unlock the Script Kiddie rank! This level’s objective: pass the screening process.

• Level 3: Now you’re officially ranked as Hacker and you’re ready to meet the Talent Acquisition team. Level’s objective: highlight your past achievements, ambitions, and values.

• Level 4: As a Pro-Hacker at level 4, you’ll unlock the “boss level”, which involves meeting the hiring manager. Level’s objective: connect with the hiring manager and share with them your achievements.

• Level 5: Now you’re an Elite Hacker! Level’s objective: complete an assignment that aligns with day-to-day job-related tasks and responsibilities.

• Level 6: Congratulations, you're now a Guru! Not many reach this level ????. Level’s objective: have a constructive, final conversation with senior leadership to explore the role and your future at HTB.

• Level 7: You've achieved the Omniscient rank and officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer.

• Quest complete. Congratulations, you’re officially one of us ????????????Your next quest: complete the onboarding.

Hack Your Career, Today. Join us in this epic adventure of cybersecurity at Hack The Box! ????????????

At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of growth and adventure, we can't wait to meet you!

About HTB:

Hack The Box is a leading gamified cybersecurity upskilling, certification, and talent assessment platform enabling individuals, businesses, government institutions, and universities to sharpen their offensive and defensive security expertise.

Launched in 2017, Hack The Box brings together the largest global cybersecurity community of more than 2m platform members and is on a mission to create and connect cyber-ready humans and organizations through highly engaging hacking experiences that cultivate out-of-the-box thinking. Offering a fully guided and exploratory skills development environment, Hack The Box is the ideal solution for cybersecurity professionals and organizations to continuously enhance their cyber-attack readiness by improving their red, blue, and purple team capabilities.

Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in Greece and the US.

???? Exciting News:

• We are super proud to share that HTB’s all three entities across the UK, US, and Greece have been Certified as a Great Place to Work(Oct 2023-Oct 2024). 
• Furthermore, the HTB's Greek entity has been listed by the Great Place to Work Insitute as the#4 Best Workplacein Greece and #7 in Europe for 2023, among more than 3,300 companies???? 
• Get more insights about our HTB culture and employee experience by visiting our career site and Glassdoor.

At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values.

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Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.\

Culture

Datacom is ones of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organizations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

About the Role

As a Systems Engineer, you will be responsible for installing, supporting and customizing developed systems software and firmware for customers. This role will involve operating Datacom’s technical infrastructure including corporate hardware and software as well as providing corporate systems for the Datacom Business. Your knowledge, and more importantly ability to learn and apply your skills, will lead to success in the role and for the team. We build and run numerous key systems for some great Kiwi companies and we keep their businesses running. As a result, we are passionate about getting the results that the customer needs and adding value to their business.

Role Responsibilities

The Systems Engineer is responsible for providing proactive and reactive support services to maintain the availability, reliability & security of our customers' core infrastructure, and timely action of customer service requests while maintaining accurate and timely documentation in line with ITIL standards, and as such responsibilities will include.

• Undertaking assigned work.
• Has the confidence to engage with our clients, and talk them through issues that may arise or changes that can be made to provide business and technological benefits.
• Is honest and transparent communication with excellent organisation skills
• Exhibits passion and pride in everything that they do
• Has the knack to easily multi-task between our varied client environments
• Aptitude to work within a team and the wider Datacom business

You will.

• Provide support to customers globally, working collaboratively with colleagues.
• Manage own workload and provide constant proactive support and updates to colleagues and customers
• Follow predefined processes around the ITIL service delivery framework
• Consistently ensure all open tickets are managed and supported appropriately till closure
• Work to meet SLAs and escalate to your Team Lead/Manager when you are unable to meet SLAs or undertake assigned work.
• Contribute to the development of our services
• To continuously develop and update your knowledge, skills & certifications, where necessary.

We are looking for someone who:

• Has passion and pride in everything that they do and are willing to both teach and learn.
• Has the knack to easily multi-task between our varied client environments
• Confidence to engage with our clients and talk them through issues that may arise or changes that can be made to provide business and technological benefits.
• Is honest and transparent in their communication with excellent organisation skills
• Aptitude to work within a team and the wider Datacom business
• Proven analytics and problem-solving skills
• Has Agile and ITIL experience
• Has a strong focus on the importance of documentation as well as accurate and punctual timekeeping
• Is detail oriented and process focused
• Ability to multitask between several environments

On the technical side, you should have plenty of experience with Windows Server Technologies. Some of the technologies we play with and you will ideally understand include:

• Azure O365 technical skills.
• VMWare ESXi
• Storage
• Advanced Active Directory
• Sound SSL Certificate Knowledge.
• Current Microsoft operating systems
• Azure and AWS cloud knowledge

Desirable Technical Skills:

• VMware ESXi server
• PowerShell
• BigFix
• Security
• Backups knowledge

We have a Hybrid work setup, and a flexible work schedule and we promote Work-Life balance an APAC focus means no graveyard shifts!

We also provide Competitive salary, exciting perks such as Spotter Bonus, HMO with Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment.

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