Technical Account Manager Remote Jobs

48 Results

8d

Technical Account Manager

SG DigitalChicago, IL, USA, Remote
Ability to travelDynamics

SG Digital is hiring a Remote Technical Account Manager

Company Description

OpenBet is sport. The world's top sports betting brands choose OpenBet as their partner for world class content, leading tech and tailored services. We have their back. So they’re ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide.

OpenBet’s mission is to power growth and player engagement for operators through a global betting ecosystem that delivers at scale, at speed, at every great sports event. Our 1000 talented colleagues are the market's top team. We achieve billions of bets in a season; 60,000+ per second (more transactions than Amazon on Prime Day); 100% uptime (zero Superbowl crashes!) and we're built on 25 years of imaginative technology that is iterated daily.

OpenBet has established a premium client base of more than 75 operators worldwide and has 34 licences across the fastest growing regulated sports betting markets in North America, Europe and Asia Pacific. The team is growing at scale driven by accelerated demand for our products and significant investment. We offer the speed, dynamism and growth opportunities of a start-up, underpinned by the stability and strength of a global employer.

Working at OpenBet every day is an opportunity for you to create exciting betting entertainment for millions of sports fans across the globe.

Want to be part of our future growth?

Job Description

We’re looking for a Technical Account Manager (TAM) to support our customers’ experience across all OpenBet product verticals to provide best-in-class service and value. The TAM will serve as a trusted technical advisor and “voice of the customer” for OpenBet Enterprise customers, facilitating services aligned to the customer’s priorities in order to maximize the business value across the product portfolio. Your technical acumen and customer-facing skills will enable you to effectively represent OpenBet, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

In this role, you will support OpenBet customers as a technical specialist and communication expert. You will play an advisory role to our customers, build long-term strategic relationships and ensure optimal customer experience and outcomes. You'll be the technical customer advocate internally, and have the opportunity to work closely with Sales, Product Management and Engineering teams to influence the product features based on feedback from customers.

Key accountabilities include customer engagement, defining overall program strategy, integrated development plan, high-level program timelines, proactively identifying and managing program development risks and issues, and ensuring effective Program Team dynamics, performance, prioritization and communication.

If you are ready to roll up your sleeves, get hands-on and are equally adept at self-motivation within a high-performing team, we would like to hear from you!

Essential Job Functions:

  • Work within the Global PMO to support and build strong relationships with existing customers ensuring their continued success
  • Drives development of program strategy into an integrated development plan and ensures consistency with the target product profile.
    • Owns full stream end to end program execution
    • Ultimate accountability for the customer’s success
  • Serve as the primary point of contact with the customer
    • Success planning to understanding the customer’s goals, environment and monitor key performance indicators
    • Liaison between the customer and internal Product, Development and Support organizations to answer questions and track resolution of issues
    • Act as a customer advocate, surfacing voice-of-customer sentiment for questions and problems, escalating to senior management as appropriate
  • Accelerate the adoption of OpenBet product offering by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
  • Solve customer issues, and coordinate and prioritize timely resolutions with our Engineering team
  • Enables a high-performing team culture based on teamwork, tenacity and integrity, and holds team members accountable for representing their respective functions

Qualifications

  • 10+ years relevant work experience in a customer facing technical role, ideally as customer success engineer / manager
  • 8-10 years technology or product development experience or managing in a consulting environment
  • 5+ years project management experience
  • The candidate must have proven experience in working in a complex, matrixed environment, managing multiple stakeholders
  • Ability to manage, inspire, and motivate a team towards big goals
  • Demonstrated experience managing large-scale, complex programs. Strong negotiation and issue resolution skills
  • Expert understanding of project & program management processes and methodologies. Ability to interact, manage and influence key stakeholders including executive team members. Strategic thinking and planning
  • Development and use of effective processes
  • Development of specific tactics to implement strategies
  • Commitment to Excellence; through continuous process improvement
  • Team Building through effective interpersonal skills
  • Maintaining appropriate visibility of product status
  • Strong business acumen, organizational awareness and change management skills. Ability to travel 30-50% of time

Additional Information

All your information will be kept confidential according to EEO guidelines.

 

 

 

 

 

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8d

Copy of Technical Account Manager

ZscalerPhoenix, AZ, USA, Remote
sqlmobilelinux

Zscaler is hiring a Remote Copy of Technical Account Manager

Company Description

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud-first world. Its flagship services, Zscaler Internet Access, and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss. Stay Connected: LinkedIn: https://www.linkedin.com/company/zscaler Twitter: https://www.twitter.com/zscaler Facebook: https://www.facebook.com/Zscaler/

Job Description

As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and professional services support to enterprises and service providers.  You will interact with customers using a variety of medium (phone, email, on-site) in a professional and efficient manner.  All TAMs are held to the highest industry standards for responsiveness and services provided. The TAM manages the Premium Support relationship and ensures that Zscaler is and continues to be considered a key technology partner within the account.  The TAM will work closely with the Field Sales Team to ensure that all Zscaler products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract.  The TAM will work toward establishing an excellent working relationship with other members of the Zscaler Team that are active within his/her accounts. As the Zscaler platform integrates with many aspects of the Internet and customer infrastructure, a thorough understanding of Internet protocols and networking beyond HTTP and SMTP is required.
 
Responsibilities/What You’ll Do:

  • Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Zscaler products and technologies.
  • Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Zscaler web and email solutions for customers or service providers.
  • Expected to take support escalations from the region and help the Support team from time to time.
  • Expected to be available to be on call when contacted by premium support customers for P0/P1 customer-impacting issues during non-operational hours.
  • Create and facilitate communication channel between the gold/platinum customer and the product management and engineering teams in Zscaler.
  • Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.
  • Provide on-site and virtual product training to Premium Support customers.
  • Proactively develop and deliver notifications of new Zscaler products and technologies to Premium Support customers
  • Proactively monitor reporting information and policy configurations of Zscaler technologies at customer sites and make on-going recommendations
  • Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
  • Maintain intimate knowledge of all Zscaler products and services
  • Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements

Qualifications

Qualifications/Your Background:

  • 4-5 years of account management experience (either pre- or post-sales)
  • Experience in implementing/ supporting web security and email security solutions.
  • Experience in the high-tech networking and information security industry.
  • Committed desire to provide customer satisfaction
  • Strong written and verbal communication skills
  • In-depth understanding of enterprise networks and infrastructure.
  • Strong Troubleshooting and customer management skills is a must.
  • In-depth understanding of TCP/IP, including reading packet, captures and general diagnostics is required.
  • Understanding of Microsoft Active directory is required.
  • Practical understanding of open source system administration: Windows, Linux, FreeBSD is required.
  • Experience with FreeBSD and Linux is desired.
  • Practical understanding of Internet protocols: HTTP, SMTP, DNS, LDAP, and FTP is required.
  • Basic Shell Scripting/Programming Experience (bash, Perl, etc.) is an added advantage.
  • SQL experience is an added advantage.
  • Understanding of Various routing and switching architectures (Cisco, Juniper, etc.) is an added advantage.

Additional Information

All your information will be kept confidential according to EEO guidelines.

#LI - BMZ

What You Can Expect From Us:

  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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9d

Technical Account Manager (Europe)

@ Castor EDCRemote job, Remote
apijavascript

@ Castor EDC is hiring a Remote Technical Account Manager (Europe)

Who is Castor?

Castor is a leading cloud-based clinical data platform working with some of the world’s largest pharmaceutical and medical device companies, as well as renowned academic and research institutes like the World Health Organization.

We simplify the clinical trial process, from recruitment to analysis, with user-friendly, patient-centric technology. Our mission is to bring medical research into the digital age. Why? Because medical research is still largely run using free-text, paper, and legacy technology.

Our self-service platform enables our users to run remote (decentralized), device-enabled, patient-centric trials. By helping our users capture high-quality data and making it machine-readable, we are fundamentally changing the flawed evidence-based medicine process.

How is Castor supporting the Coronavirus crisis?

Castor has joined the global fight against the Coronavirus by making our research data capture system available for free for all COVID-19 research projects. Castor is supporting more than 200 COVID-19 studies across the world, including the World Health Organization’s SOLIDARITY trial.

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14d

Technical Account Manager

47 DegreesLondon, GB Remote
kotlinjirascala

47 Degrees is hiring a Remote Technical Account Manager

47 Degrees, a global consulting firm specializing in functional programming, is looking for a talented Technical Account Manager to lead and nurture projects involving Scala, Kotlin, Spark, Kafka, and other technologies in the Engineering and Big Data space.

Some of the job responsibilities of our Technical Account Manager include;

  • Employ engagement management, project management, and portfolio management skills while building, releasing, and supporting projects in a variety of sectors such as commerce, fintech, healthcare, logistics, and media.
  • Day-to-day accountability for the successful delivery of client and internal projects.
  • Facilitating client communication and cooperation via stand-ups, presentations, meetings, and workshops.
  • Working with our clients and 47 Degrees leadership to assemble and onboard teams, gather requirements, create roadmaps, identify project KPIs and success metrics, and set deliverables.
  • Assist with recruiting and onboarding of new team members based on client and project requirements.
  • Working with the software engineers to monitor progress, prioritize, ensure smooth delivery, and proactively and decisively resolve blocks.
  • Deliver on multiple projects at once, and manage resources accordingly. Projects often span time zones and may require time-shifting.
  • Coordinate with our Sales team to help them grow existing client accounts, and occasionally support new client engagements.
  • Identify additional client needs such as adding engineers, extending the engagement duration, client training opportunities, and working with the Sales team to execute these opportunities.
  • Work with 47 Degrees engineers to provide advice and mentoring on consultancy as needed to ensure smooth engagements.

Requirements:

  • Either come from a development background or have a strong technical understanding.
  • Have not only a passion for technology but strong knowledge and a grasp of technology and what it allows.
  • Excellent command of oral and written English and comfortable leading internal, as well as client calls and meetings.
  • Strong project management and prioritization skills are a plus.
  • Clear, persuasive, and effective communication at both technical and non-technical levels.
  • Ability to balance both client and team needs as engagements progress.
  • Agile/Scrum Project Management methodology.
  • Hands-on experience of online software delivery and project management technologies such as GitHub, Jira, etc
  • Occasional travel may be required when it is safe.

What you can expect from working with us!

  • Flexibility, autonomy, and trust to get on with the job
  • Support from the Leadership Team and your colleagues, we truly believe in our community and love seeing our own succeed. We’ll do what we can to foster your growth and creativity.
  • A real sense of community, purpose, and how you contribute and add value
  • Usual benefits for your locality
  • The latest tools to do your job!

47 Degrees is committed to creating an inclusive and diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please feel free to share your preferred pronouns with us during the application process.

47 Degrees does not sponsor work visas, either at the time of hire or at any later time. All persons hired will be required to verify identity and eligibility to work in the country that they are located in, and to complete any required employment eligibility forms.

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14d

Technical Account Manager (remote), Consumer Services

Experian475 Anton Blvd, Costa Mesa, CA 92626, USA, Remote
mysql

Experian is hiring a Remote Technical Account Manager (remote), Consumer Services

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Job Description

Experian Partner Solutions helps 300+ businesses protect their 60M+ customers by building enterprise-level (1) identity, (2) credit, and (3) data breach cybersecurity SaaS products in a white-label (B2B2C) branded format. Experian Partner Solutions and its ‘sister’ business unit Direct-to-Consumer form Experian Consumer Services, a $900M business segment inside the $5B global information services company commonly known as Experian.

What you’ll be doing

The Technical Account Manager is the primary technical point of contact for accounts and will be the liaison between the client and all internal Experian technology, operations, and product.

Primary responsibilities

Acting as a single point of contact for technical consulting and assisting our Account & Project Managers, Product, and Tech Support, and Engineers with new and ongoing technical communications for existing clients including security updates and software support. The Technical Account Manager will:

  • Demonstrate tools and products to the user community and prospective stakeholders
  • Identify opportunities to expand product adoption
  • Identify use cases not yet covered by our current platform, and submit them to the Product Management
  • Anticipate positive and negative impacts throughout the organization regarding proposed solutions
  • Proactively test new configurations against existing client workflows to ensure no unforeseen client impacts
  • As a subject matter expert of the account, provide an evaluation when available to the support team for any client tickets.
  • Work alongside Account Services and Project Managers to translate the client's business requirements to a sound technical architecture/approach.
  • Broker and arbitrate discussions between the customer and Experian, and in all appropriate ways represent the client’s technical needs to Experian, and Experian’s offerings to the client
  • Primary post-deployment technical contact for non-incident SaaS services during business hours
  • Responsible for aggregating all non-incident Client requests for changes to production and driving execution in alignment with contracts and client’s priorities.
  • Responsible for partnering with Clients, other Technical Account Managers, and Account Development to prioritize and submit requests to change productions configurations such as Subtype additions, promo code requests, and content changes
  • Coordinate all technical aspects of the customer relationship including Cloud application & infrastructure, services, and availability.
  • Help ensure that the proper monitoring alarms are in place at the platform and client-specific solution level and help drive resolution to issues as required.
  • Participates in daily / weekly / monthly operational calls and status updates to ensure alignment across internal and external stakeholders
  • Develop strategies to facilitate the continuous improvement of the customer’s service
  • Communicate a holistic change management schedule that includes patching, infrastructure, and solution upgrades
  • Participate in a comprehensive quarterly business review (QBR) on the following areas:
    • Service availability, performance, and trending
    • Recommendations for improvement and best practices
    • Track follow up items and timelines (defects, incidents, production change requests)
  • Provide feedback to Experian Product Development teams to help identify potential new features or products
  • Interface with other Experian resources including any delivery resources working on in-flight implementations and Sales/Account Managers
  • Help analyze customers’ needs and suggest potential new services for Client consideration
  • Be the Technology Voice of all Experian Product, Platform and Technology

Qualifications

What your background looks like

  • BS, BA in Computer Science, Computer Information Systems, MIS or relevant technology degree (Master’s level a plus) or 5+ years of relevant experience in technical customer support, operations, or similar role.
  • Knowledge of REST or SOAP web services including JSON and XML
  • Familiar with Amazon Web Services including high level hosting architecture and microservices
  • Ability to query ad hoc data in Mysql, Dynamo, or other data structures
  • Real-time system monitoring and reporting via technology tools such as Splunk, AppDynamics, DataDog, and/or Business Intelligence systems such as Cognos and Business Objects.
  • Experience with Software as a Service
  • Ability to navigate and troubleshoot in ticketing systems, bug submission, and other support systems
  • Ability to identify and submit product enhancement requests
  • Able to think analytically and consider all client configs, as well as dive into the details, and know when to operate at each of those levels.
  • Strong analytical and problem-solving capabilities; able to break complex technical hurdles into measurable actions.
  • Excellent communication skills; equally comfortable speaking to internal or external technical teams and non-technical teams
  • Strong presentation skills
  • Must have the ability and desire to work in a high-pressure, fast-paced environment and be able to handle several projects and tasks simultaneously
  • Strong account management, cross-group collaboration, and negotiation skills
  • Outstanding interpersonal skills and conflict management skills
  • Quickly develops rapport and credibility
  • Highly organized and self-motivated; able to manage multiple important investigations simultaneously, with little direction.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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14d

Technical Account Manager

PubMatic82 Dean St, West End, London W1D 3SP, UK, Remote
jirasqlsalesforcemobilejavascript

PubMatic is hiring a Remote Technical Account Manager

Company Description

PubMatic (Nasdaq: PUBM) delivers superior revenue to publishers by being an SSP of choice for agencies and advertisers. PubMatic’s cloud infrastructure platform for digital advertising empowers app developers and publishers to increase monetization while enabling media buyers to drive return on investment by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has been expanding its owned and operated global infrastructure and continues to cultivate programmatic innovation. With a globally distributed workforce and no corporate headquarters, PubMatic operates 16 offices and eight data centers across North America, Europe, and Asia Pacific.

Job Description

PubMatic is hiring an Technical Account Manager/ Customer Success Operations Manager/Advertising Operations to join our growing team in London.

A successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule.

Your role as a Subject Matter Expert – Mobile & Video on the Customer Success team is to provide support on the day-to-day management of mobile & video publishers. You will provide world-class customer service with your troubleshooting experience. As PubMatic's products and services evolve, the Subject Matter Expert – Mobile & Video must remain at the forefront of monetization strategies to ensure that publisher onboarding & optimization best processes are well defined and are implemented successfully across the Customer Success team.

Responsibilities:

  • Work as the Subject Matter Expert for Mobile & Video publisher onboarding and optimization best practices
  • Liaise between UK Customer Success team, Product team and Marketplace monetization team to track & optimize monetization for the EMEA region
  • Gather product feedback around mobile & video monetization improvement areas based on the feedback received directly from customers or the Customer Success team
  • Manage account setup and maintain accounts on the PubMatic system
  • Ensure on-time execution of technical integrations and deliver service excellence during implementation
  • Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients
  • Keep multiple support systems updated (e.g. Salesforce, JIRA etc)
  • Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.
  • Generate and interpret reporting that will yield competitive insights for our clients
  • Work closely with internal and external customers to ensure higher returns for end customer
  • Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities

Qualifications

  • Knowledge in regard to RTB/PMP and ad Networks; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms is a plus
  • Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools is a plus
  • Experience using complex datasets to track performance trends, identify anomalies and their root causes
  • Ad Trafficking exposure using Ad Servers such as DFP and AdTech a plus

Will be a plus:

  • Experience with web applications, web forms and web server ideally with HTML or JavaScript knowledge
  • Experience in managing CTV, Mobile or Video publishers
  • Knowledge to use debugging tools like Fiddler, Firebug etc. 

#LI-RP1 

Additional Information

Coronavirus notice: PubMatic is actively working to ensure candidate and employee safety. Currently, all hiring and onboarding processes at PubMatic will be carried out remotely through virtual meetings until further notice.

Benefits: Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare, dental and vision insurance plus many extra perks. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches twice a week, and much more!

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All your information will be kept confidential according to EEO guidelines. 

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14d

Technical Account Manager Central

PubMaticOskar-von-Miller-Ring 20, 80333 München, Germany, Remote
jirasqlsalesforcejavascript

PubMatic is hiring a Remote Technical Account Manager Central

Company Description

PubMatic (Nasdaq: PUBM) delivers superior revenue to publishers by being an SSP of choice for agencies and advertisers. PubMatic’s cloud infrastructure platform for digital advertising empowers app developers and publishers to increase monetization while enabling media buyers to drive return on investment by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has been expanding its owned and operated global infrastructure and continues to cultivate programmatic innovation. With a globally distributed workforce and no corporate headquarters, PubMatic operates 16 offices and eight data centers across North America, Europe, and Asia Pacific.

Job Description

PubMatic is hiring a Technical Account Manager/ Customer Success Operations Manager/Advertising Operations to join our growing team in Munich.​

The successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule.​

Your role as a Technical Account Manager/ Customer Success Operations Manager/Advertising Operations is to provide support in the day-to-day management of publisher clients delivering world-class customer service with your experience with trouble-shooting in ad technology-related areas. As PubMatic's products and services evolve, the Client Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and ready for broad adoption.

Responsibilities:

  • Manage account setup and maintain accounts on the PubMatic system​
  • Ensure on-time execution of technical integrations and deliver service excellence during implementation​
  • Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients​
  • Keeping multiple support systems updated (e.g. Salesforce, JIRA etc)​
  • Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.​
  • Generate and interpret reporting that will yield competitive insights for our clients​
  • Work closely with internal and external customers to ensure higher returns for end customer​
  • Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities​
  • Travel (up to 20%) to client sites for strategic and quarterly business review meetings​​

Qualifications

  • Knowledge in regard to RTB/PMP and ad Networks; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms is a plus​
  • Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools is a plus
  • Experience using complex datasets to track performance trends, identify anomalies and their root causes​
  • Ad Trafficking exposure using Ad Servers such as Google AdManager and AdTech a plus​

Will be a plus:​

  • Experience with web applications, web forms and web server ideally with HTML or JavaScript knowledge
  • Knowledge to use debugging tools like Fiddler, Firebug etc. ​

Personal Characteristics and Competencies:​

  • Pro-active and self-motivated as will be a part of a small team
  • Logical reasoning ability, Problem-solving, and analytical mindset, Customer service-oriented attitude, Organized and structured approach to tasks with an eye for detail​
  • Native German speaker, excellent written English​
  • Polish language will be a plus​

Additional Information

Coronavirus notice: PubMatic is actively working to ensure candidate and employee safety. Currently, all hiring and onboarding processes at PubMatic will be carried out remotely through virtual meetings until further notice.

Benefits: Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare, dental and vison insurance plus many extra perks including Perkspot  unlimited PTO (that we actually require you to use!). As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches twice a week, and much more! 

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All your information will be kept confidential according to EEO guidelines.

#LI-RP1 

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15d

Technical Account Manager

ImpervaRemote, Shenzhen or Guangzhou, China
oracleqamysqllinuxpython

Imperva is hiring a Remote Technical Account Manager

Do you like helping customers solve problems with implementing or supporting existing security product solutions? Does digging through the recesses of activity and error logs in order to piece together “just what went wrong” seem more like a puzzle than a headache to you? Do you enjoy mentoring and coaching people to become more proficient in managing security systems and tools that give you great satisfaction? Is your technical background varied with exposure to Systems, Networking, Security, and some degree of Project Management? If your answers are mostly “yes” to the preceding questions, then you should check out what our Designated Support Engineers are doing here at Imperva.

The Opportunity:

As a Technical Account Manager, you will create and maintain long-term relationships with Imperva strategic customers, manage complex implementation and onboarding projects. Manage consulting assignments and technical escalations, as well work closely with HQ teams for our Incapsula Cloud and SecureSphere products (Dev, QA, Security, Sr. Management) in order to get issues resolved. You will become a technical authority of Incapsula Cloud and SecureSphere WAF and DAM technologies, while constantly improving best practices for solutions and services: DDoS protection - infrastructure, DNS and cloud-based application services, Website security, CDN, Load Balancing, and SIEM integrations.

Responsibilities:

  • Support the Imperva cloud and on-premise security product deployments for assigned accounts.
  • Act as a primary, single point-of-contact for assigned accounts.
  • Keep customer teams up to date via ongoing status about onboarding, configuration, and tuning efforts, cases, feature requests (RFEs) and current news from the field on the latest security trends and developments as well as product release notes.
  • Perform quarterly systems health checks and service reviews.
  • Become a champion by accelerating case closures or increasing visibility on pain points with their deployments. Work with customers, partners, customer account teams and other internal Imperva teams to reach timely resolutions.
  • Create and deepen customer relationships by performing on-site customer.
  • Analyze customer data such as case trends, traffic, alert and attack information to make solid recommendations for improving systems health and overall security posture.
  • Assessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments. Required Technical Qualifications:
  • Minimum 3 years’ experience in a Technical Support (tier 2-3) role.
  • Documented experience as Technical Account Manager, or Pre/Post Sales background within the web/network/information security industries.
  • Minimum of 3 years’ experience working with Cloud, Security or Network related products.
  • Proven ability to manage complex implementation and onboarding projects, consulting assignments, and technical escalations related to DDoS protection, including infrastructure, DNS and application services, Website security, CDN, and Load Balancing.
  • Demonstrated experience in working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls as well as experience with Relational Databases (MSSQL, Oracle, MySQL or DB2).
  • Demonstrated ability to evaluate business needs, network infrastructure, web application architecture, security requirements, and DNS configurations of clients to deliver appropriate integration solutions.

Required General Qualifications:

  • Demonstrated ability to work independently as part of a larger team.
  • Ability to communicate effectively with Development, Quality Assurance, Security, and Sr. Management teams to resolve technical issues;
  • Create and maintain long-term relationships with strategic customers.
  • Knowledge of enterprise applications and Web Application Security (OWASP top 10) understanding.
  • Excellent Customer Support skills coupled with a BS Degree or equivalent experience.
  • Prior experience with Linux and other UNIX operating systems.
  • Well-organized with the ability to multi-task and prioritize with minimal supervision.
  • Excellent problem-solving skills with a strong sense of customer commitment.
  • Demonstrated ability to work independently as part of a larger team.
  • Ability to communicate effectively with Development, Quality Assurance, Security, and Sr. Management teams to resolve technical issues.
  • Create and maintain long-term relationships with strategic customers.
  • Knowledge of enterprise applications and Web Application Security (OWASP top 10) understanding.
  • Excellent Customer Support skills coupled with a BS Degree or equivalent experience.
  • Prior experience with Linux and other UNIX operating systems.
  • Well-organized with the ability to multi-task and prioritize with minimal supervision.
  • Excellent problem-solving skills with a strong sense of customer commitment.
  • Excellent communication (written and verbal) and interpersonal skills.
  • Ability to understand and communicate concepts quickly, succinctly and accurately.
  • Demonstrated aptitude for mastering new software applications.
  • Knowledge of a scripting language such as Perl, Python, Shell

Note: Proficiency in speaking Mandarin is a must for this role. The ability to converse in English is an added advantage.
Mandatory: Citizenship or Permanent Residency in People’s Republic of China

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+30d

Technical Account Manager - Federal

ZscalerTampa, FL, USA, Remote
agilesqllinux

Zscaler is hiring a Remote Technical Account Manager - Federal

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across more than 150 data centers globally, the SASE-based Zero Trust Exchange is the world’s largest inline cloud security platform.

Job Description

As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and professional services support to enterprises and service providers.  You will interact with customers using a variety of medium (phone, email, on-site) in a professional and efficient manner.  All TAMs are held to the highest industry standards for responsiveness and services provided. The TAM manages the Premium Support relationship and ensures that Zscaler is and continues to be considered a key technology partner within the account.  The TAM will work closely with the Field Sales Team to ensure that all Zscaler products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract.  The TAM will work toward establishing an excellent working relationship with other members of the Zscaler Team that are active within his/her accounts. As the Zscaler platform integrates with many aspects of the Internet and customer infrastructure, a thorough understanding of Internet protocols and networking beyond HTTP and SMTP is required.
 
Responsibilities/What You’ll Do:

  • Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Zscaler products and technologies.
  • Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Zscaler web and email solutions for customers or service providers.
  • Expected to take support escalations from the region and help the Support team from time to time.
  • Expected to be available to be on call when contacted by premium support customers for P0/P1 customer-impacting issues during non-operational hours.
  • Create and facilitate communication channel between the gold/platinum customer and the product management and engineering teams in Zscaler.
  • Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.
  • Provide on-site and virtual product training to Premium Support customers.
  • Proactively develop and deliver notifications of new Zscaler products and technologies to Premium Support customers
  • Proactively monitor reporting information and policy configurations of Zscaler technologies at customer sites and make on-going recommendations
  • Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
  • Maintain intimate knowledge of all Zscaler products and services
  • Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements

Qualifications

Qualifications/Your Background:

  • 4-5 years of account management experience (either pre- or post-sales)
  • Experience in implementing/ supporting web security and email security solutions.
  • Experience in the high-tech networking and information security industry.
  • Committed desire to provide customer satisfaction
  • Strong written and verbal communication skills
  • In-depth understanding of enterprise networks and infrastructure.
  • Strong Troubleshooting and customer management skills is a must.
  • In-depth understanding of TCP/IP, including reading packet, captures and general diagnostics is required.
  • Understanding of Microsoft Active directory is required.
  • Practical understanding of open source system administration: Windows, Linux, FreeBSD is required.
  • Experience with FreeBSD and Linux is desired.
  • Practical understanding of Internet protocols: HTTP, SMTP, DNS, LDAP, and FTP is required.
  • Basic Shell Scripting/Programming Experience (bash, Perl, etc.) is an added advantage.
  • SQL experience is an added advantage.
  • Understanding of Various routing and switching architectures (Cisco, Juniper, etc.) is an added advantage.

Additional Information

All your information will be kept confidential according to EEO guidelines.

#LI-BMZ

What You Can Expect From Us:

  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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+30d

Strategic Technical Account Manager

ZscalerNew York, NY, us, Remote
sqlmobileazurelinux

Zscaler is hiring a Remote Strategic Technical Account Manager

Company Description

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.

Stay Connected:

LinkedIn: https://www.linkedin.com/company/zscaler

Twitter: https://www.twitter.com/zscaler

Facebook: https://www.facebook.com/Zscaler/

Job Description

As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and professional services support to enterprises and service providers.  You will interact with customers in a professional and efficient manner to resolve their highest priority challenges and drive product adoption.  All TAMs are held to the highest industry standards for responsiveness and services provided. The TAM owns and manages the post-sales technical relationship with Zscaler customers and ensures that Zscaler is and continues to be considered a key technology partner within the account.  The TAM will work closely with the Field Sales Team and Customer Success to ensure that all Zscaler products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract.  The TAM will work toward establishing an excellent working relationship with other members of the Zscaler Team that are active within their accounts. As the Zscaler platform integrates with many aspects of the Internet and customer infrastructure, a thorough understanding of Internet protocols, information security and networking is required.
 
Responsibilities/What You’ll Do:

  • Manage, escalate, and drive satisfactory resolution of customers' technical, service and infrastructure issues based on Zscaler products and technologies.
  • Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Zscaler  solutions (ZIA, ZPA, ZDX etc.) for customers or service providers.
  • Expected to own technical escalations from the region and drive them to resolution.
  • Expected to be available to be on call on rare occasions when contacted by assigned Enterprise accounts for high business impact P0/P1 escalations during non-operational hours.
  • Create and facilitate communication channels between the account and product management/engineering teams in Zscaler.
  • Proactively inform customers about cloud updates, upgrades and ensure necessary action to maintain availability and customer satisfaction.
  • Provide on-site and virtual product training to assigned Enterprise accounts.
  • Pro-actively develop and deliver notifications of new Zscaler products and technologies to assigned Enterprise accounts.
  • Pro-actively monitor reporting and consumption information along with policy configurations of Zscaler technologies at customer sites and make on-going recommendations to enhance overall experience.
  • Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
  • Maintain intimate knowledge of all Zscaler products and services
  • Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements to help shape the future of the platform.

Qualifications

 

  • 4-5 years of technical engagement experience with accounts (either pre or post-sales) is required.
  • Experience in implementing/supporting web and/or network security solutions.
  • Experience in the high-tech networking and information security industry.
  • Committed desire to provide customer satisfaction
  • Strong written and verbal communication skills
  • In-depth understanding of enterprise networks and infrastructure.
  • Strong Troubleshooting and customer management skills is a must.
  • In-depth understanding of TCP/IP, including reading packet captures and general diagnostics is required.
  • Understanding of modern authentication frameworks and platforms (e.g. SAML, SCIM, Okta, Azure AD etc.) is required.
  • Practical understanding of system administration (Windows, MacOS, Linux etc.) is required.
  • Experience with FreeBSD and Linux in general is desired.
  • Practical understanding of common Internet protocols (e.g. HTTP, SSL/TLS, DNS, FTP etc.) is required.
  • Basic Shell Scripting/Programming Experience (bash, Perl, etc.) is an added advantage.
  • SQL experience is an added advantage.
  • Understanding of Various routing and switching architectures (Cisco, Juniper, etc.) is an added advantage.

Additional Information

What you can expect from us:

  • An environment where you will be learning cutting edge technologies and architectures
  • A fun, passionate, and collaborative workplace
  • Competitive salary and benefits, including equity

 

Why Zscaler?

People who excel at Zscaler are smart, motivated, and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


All your information will be kept confidential according to EEO guidelines.

#LI-BMZ

What You Can Expect From Us:

  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

See more jobs at Zscaler

Apply for this job

+30d

Technical Account Manager, Value-Add Services

Docebo NAAthens, GA Remote
sqlcssjavascript

Docebo NA is hiring a Remote Technical Account Manager, Value-Add Services

As a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Docebo. You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions. Your goal is to make every one of our customers a lifelong partner.

A Technical Account Manager plays a crucial role by providing strategic guidance and technical support for the continuous monitoring and improvement of their Docebo learning platform. Acting as a technical liaison between executive, business, and technical stakeholders on the customer side and Docebo, a TAM provides deep product expertise, understanding customer needs and long term strategy and converting them into tangible initiatives that leverage Docebo solutions as the main technology driver.

Docebo provides named Technical Account Managers that work side by side with assigned customers and their key stakeholders to fully understand their workflows and use cases, gain a deep understanding of their business initiatives and goals, serve as a Docebo partner as an extension to their team, and work with Docebo resources internally to identify opportunities for efficiency gains while representing the customer’s interests when dealing with issues.


Responsibilities:

  • Take on full responsibility for the Docebo-customer relationship from a technical and product perspective.
  • Partner with the Account Manager who is responsible for the overall account relationship and all commercial aspects of the account.
  • Understand and embody customer goals, eLearning objectives, teams and architecture.
  • Act as a trusted advisor analyzing the possibilities for operational efficiencies, reliability of the platform and impacts from new releases of the product.
  • Support the upskilling of customer resources in order to ensure the proper level of expertise on the Docebo products relevant for the success of the engagement.
  • Monitor customer issues and provide sound advice while bringing key Docebo team members to the table to help resolve them quickly.
  • Work with customer stakeholders to identify and troubleshoot issues, and run point with the Docebo team during critical customer emergencies.
  • Support the preparation and execution of small pilot projects (Proof of Concept) to test new scenarios and present them to the appropriate customer stakeholders prior to a full roll-out to the whole organization.
  • Identify risk early in order to identify solutions, mitigate impact and improve ongoing customer satisfaction.
  • Constantly monitor customer health, L&D strategy and short/mid term objectives and communicate those to Docebo leadership.
  • Ability to make timely decisions and manage priorities with an analytical mindset and a process-oriented approach.
  • Strong ability to learn technical concepts and challenges, with an ability to translate to business solutions.
  • Create and deliver presentations regarding Docebo’s performance to contractual SLAs directly to customer senior and/or executive management, report concerns and pain points to Docebo leadership.
  • Adapt to the different stakeholders involved, support the communication by reducing complexity of highly technical conversations for executive and non-technical stakeholders.
  • Track and monitor tickets submitted by customer through Docebo’s ticketing portal.
  • Work with customer POCs to gather any additional information requested in order to triage or diagnose issues.
  • Provide customers with daily status updates on high priority tickets and weekly or as needed updates on medium and low priority tickets.
  • Self-starter who takes initiative to proactively advise appropriate workarounds or best practices during issues.
  • Strong sense of organization and ownership, with a project management mindset and approach to leading and executing initiatives.
  • Excellent communication and presentation skills, with the ability to clearly articulate our product and services vision, objectives, and offerings internally and externally.

Requirements:

  • 5 or more years of technical troubleshooting experience in a SaaS environment.
  • 2 or more years of enterprise or large account management experience in a SaaS environment.
  • Basic knowledge of front-end development tools (JavaScript, CSS, HTML).
  • Basic knowledge creating and executing SQL queries.
  • Basic knowledge of BI reporting tools, ie Tableau.
  • Experience in the e-Learning, Learning Management, or HCM industry.
  • Multilingual is a strong plus.
  • Domestic travel as needed, up to 20%






About Docebo:

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, LATAM and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

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dLocal is hiring a Remote Technical Account Manager - China

What does dLocal do?

dLocal is the #1 payments leader focused on emerging markets and helpssome of the best companies in the world expand in emerging countries.Global brands such as Amazon and Spotify rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our client partners to make inroads into the world’s fastest-growing, emerging markets.

What’s the opportunity?

We are looking for a Technical Account Manager who can be responsible for managing all technical aspects of our relationship with our customers, being the first point of contact for upcoming merchants and leading them to having the best solution that adapts to their needs. He/she will work closely with our Sales, Account Management, Product and Development teams being highly merchant-focused on the daily basis.

What will I be doing?

  • Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships.
  • Acquire excellent product and technical knowledge, to assess and guarantee the quality to our customers.
  • Help maximize the company’s revenue.
  • Expand current relationships with customers, focusing on the development of new products and operations.
  • Analyze prospects’ business and technical requirements, and help develop solutions that meet those needs.
  • Work together with Product and Development teams to help customize specific products for customers.
  • Manage customer expectations and lead them to customer satisfaction.
  • Build and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers.
  • Monitor the progress of the product integration and ramp up to ensure that they are successful.

 

What skills do I need?

  • Bachelor’s degree in engineering or computer science.
  • 2+ Years of experience in similar positions.
  • Experience in dealing with customers from a technical approach.
  • Experience in working and understanding APIs, with the capability of explaining them to third parties. 
  • Fluent written and spoken English.
  • Knowledge of SQL required.
  • Experience in delivering client-focused solutions based on customer needs.
  • Passion for customer success and deep interest in understanding client needs.
  • Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
  • Excellent analytical, technical, problem-solving and project management skills.
  • Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time.
  • Experience in payments is a plus.
  • Ability to write and speak other languages is a plus.

What happens when I apply? 

First, please submit your application in English as it is our working language. We will then reach out to you by email if we find that your profile is a fit for our role and schedule a virtual interview via Google Meets with HR. You will be updated regarding the specific steps along the process. If you don’t hear from us this time, don’t worry! We’re constantly updating our careers page with new positions, make sure to come back and apply for a different one! 


Check out ourwebpageor our Instagram @dlocalteam for more about dLocal!

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+30d

Technical Service Account Manager EMEA

Palo Alto NetworksLondon, UK, Remote
Ability to travel

Palo Alto Networks is hiring a Remote Technical Service Account Manager EMEA

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

Our technical account managers work with our premium support engineers to personalize our customers’ experience. Your knowledge of our customers’ business challenges will be the differentiator to their success in a cybersecurity environment. Understanding their initiatives and business objectives as it relates to their technical environment – and how that relates to their cybersecurity solutions, is how we secure their platforms. This will enable you to find complex problems that our clients need assistance resolving and craft solutions for those problems. It is a constantly evolving career for individuals who love a challenge, with a significant end result. 

Your Impact 

  • Work with your accounts to develop and maintain effective working relationships with company leaders

  • Work with internal partners strategically to inform the product direction on behalf of your customers

  • Provide critical support services, monitor complex issues and work closely with the Customer support and Engineering teams to utilize proper resolution processes 

  • Ensure your engagement with each customer is planned and documented in a customer support plan and reviewed yearly

  • Conduct on-site visits to build familiarity with your customer's environment

  • Document onsite visits, meetings/actions, customer interactions, and technical environment details

  • Identify new business opportunities for our company with your clients with a solution driven mindset 

  • Expand working knowledge of current Palo Alto Networks products and their business applications

  • Knowledge management within our Technical Services, particularly with respect to customer case studies, experiences, and improved standard methodologies

Qualifications

Your Experience 

  • Experience in technical support and/or professional services within the high-tech industry preferred

  • Client facing sales experience and/or services delivery roles

  • Shown ability to prioritize within a demanding workload and consistently deliver results

  • Broad technical knowledge of heterogeneous environments used by Enterprise Accounts

  • Previous account management experience required, with the achievement of goals relating to customer happiness and account development

  • Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences, and also explain impact in business terms

  • Ability to summarize a situation clearly for executives within Palo Alto Networks or customer organization, and confident in delivering presentations to a senior audience

  • Willingness and ability to travel (occasionally at short notice), provide after hours and weekend on-call support as needed to support maintenance activities

  • Project Management and/or service delivery qualifications (such as PRINCE2 or ITIL)

  • Technical experience in the Network Security Industry

  • Experience as a network administrator (or equivalent) in an NT or Unix environment

  • Knowledge of Network Security (Routers, Switches, firewalls, VPN routers - Checkpoint, Juniper (Netscreen), Fortinet, Cisco)

  • Background in internetworking, LAN, and WAN technologies

  • Background in debugging broad, complex, and unusual networks with mixed media and protocols

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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Xpanxion is hiring a Remote Technical Account Manager

Xpanxion is a growing Software Services company that focuses on onshore product development. We have been around for 20+ years. We work with companies to solve business problems with technology solutions. We are language agnostic, and technology agnostic. We are a wholly owned subsidiary of UST Global. We are partners with our customers as we truly care. 

Xpanxion is currently looking for several Technical Account Managers. The roles will be remote but will require going to customer sites and meetings. 

Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction. They report to a director or supervisor and work with clients in the hopes of building strong relationships and to ensure customer satisfaction.

Technical account managers visit customers within an assigned area to ensure that their services are functioning well and advise customers of opportunities for additional services, products, or solutions. Sometimes, they coordinate installation or integration of services for a customer. They are tasked with identifying potential areas of concern for a customer before they arrive and deliver recommendations from current and potential needs during the business relationship. They provide reports to product developers and stakeholders product performance and track account metrics. 

Roles and Responsibilities

The Technical Account Manager will:

  • Have P&L responsibility for sold business
  • Own delivery and deliverables
  • Be responsible for Forecasting existing book of business
  • Own customer satisfaction at SOW level
  • Own People (allocations, time keeping, vacation, sick time, employee satisfaction, project performance, evaluations)
  • Identify opportunities for growth
    • Including meeting with XPX team members and meeting with / at client 1/month minimum 
  • Be Involved in creation of SOW, PIP & Proposal 
  • Be responsible for Invoicing/internal management of collections
  • Schedule Quarterly Business Reviews
    • Get Customer CSAT at QBR meetings
  • Work directly with (pre)sales when new opportunity is identified and qualified
  • Work with XPX practice leads for delivery services
  • Owns relationships with immediate customers
  • Be Responsible for renewing existing SOWs prior to Expiration Date
    • Satisfied with deliverables 
    • Satisfied with team
    • Works with “Client Partner” to determine pricing
    • Follows up with client to get SOW fully execute
  • Provide Weekly Standard Reports for Client and Senior Management

The Ideal Candidate will have 

  • 5+ Years in Account Management, Technical Account Management, Delivery Management, Project Management or similar.
  • Strong Understanding of technology trends, emerging tech, technology project management, and analysis.
  • Great Client communication and delivery skills
  • Experience in Technical Client Growth
  • Extensive Experience in Software as a Service
  • Strong attention to details
  • Ability to identify growth (headcount/role) on accounts. 
  • Experience in Software Solutions is preferred but not required.  

 

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Palo Alto Networks is hiring a Remote Technical Service Account Manager EMEA - UK

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

Our technical account managers work with our premium support engineers to personalize our customers’ experience. Your knowledge of our customers’ business challenges will be the differentiator to their success in a cybersecurity environment. Understanding their initiatives and business objectives as it relates to their technical environment – and how that relates to their cybersecurity solutions, is how we secure their platforms. This will enable you to find complex problems that our clients need assistance resolving and craft solutions for those problems. It is a constantly evolving career for individuals who love a challenge, with a significant end result. 

Your Impact 

  • Work with your accounts to develop and maintain effective working relationships with company leaders

  • Work with internal partners strategically to inform the product direction on behalf of your customers

  • Provide critical support services, monitor complex issues and work closely with the Customer support and Engineering teams to utilize proper resolution processes 

  • Ensure your engagement with each customer is planned and documented in a customer support plan and reviewed yearly

  • Conduct on-site visits to build familiarity with your customer's environment

  • Document onsite visits, meetings/actions, customer interactions, and technical environment details

  • Identify new business opportunities for our company with your clients with a solution driven mindset 

  • Expand working knowledge of current Palo Alto Networks products and their business applications

  • Knowledge management within our Technical Services, particularly with respect to customer case studies, experiences, and improved standard methodologies

Qualifications

Your Experience 

  • Experience in technical support and/or professional services within the high-tech industry preferred

  • Client facing sales experience and/or services delivery roles

  • Shown ability to prioritize within a demanding workload and consistently deliver results

  • Broad technical knowledge of heterogeneous environments used by Enterprise Accounts

  • Previous account management experience required, with the achievement of goals relating to customer happiness and account development

  • Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences, and also explain impact in business terms

  • Ability to summarize a situation clearly for executives within Palo Alto Networks or customer organization, and confident in delivering presentations to a senior audience

  • Willingness and ability to travel (occasionally at short notice), provide after hours and weekend on-call support as needed to support maintenance activities

  • Project Management and/or service delivery qualifications (such as PRINCE2 or ITIL)

  • Technical experience in the Network Security Industry

  • Experience as a network administrator (or equivalent) in an NT or Unix environment

  • Knowledge of Network Security (Routers, Switches, firewalls, VPN routers - Checkpoint, Juniper (Netscreen), Fortinet, Cisco)

  • Background in internetworking, LAN, and WAN technologies

  • Background in debugging broad, complex, and unusual networks with mixed media and protocols

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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+30d

Technical Account Manager

nCloudsCalifornia St, San Francisco, CA, USA, Remote
agileterraformDesignansiblerubydockerjenkinspythonAWSjavascript

nClouds is hiring a Remote Technical Account Manager

Company Description

nClouds is a credentialed, award-winning provider of DevOps and cloud professional services, products, and solutions, specializing in modern infrastructures on AWS. We work as an extension of our clients and love tackling their stickiest challenges. All so our clients can deliver innovation faster and create awesome customer experiences.

Job Description

You are an experienced DevOps engineer who can work in a pre-sales environment to scope out the solutions for customers. You have demonstrated exposure and proven expertise and success with a range of DevOps tools, and love working with customers.

Key Responsibilities:

  • You will work closely with the Customer Success team to understand customer’s requirements and design solutions to help customers better architect their infrastructure on AWS
  • You will work closely with the Customer Success team to find new opportunities in the customer's account
  • You will conduct well-architected reviews on customer’s environments and build a roadmap of high-risk issues from the assessments
  • Besides client related project work, you will be participating in webinars, demo/idea generation/blog posts in order to bring new initiatives and new tools to be implemented with our clients.

Qualifications

Required Qualifications:

  • Experience with the full software development lifecycle and delivery using Agile practices
  • Experience working in pre-sales. If you don’t have pre-sales experience, don’t worry we’ll teach you, but you have to love speaking with customers and solving customer problems
  • Strong verbal and written communication skills, with the ability to communicate core DevOps concepts (CI/CD, Agile & Automation)
  • Knowledge of IP networking, VPN's, DNS, load balancing and firewall
  • Understanding of cloud-native security requirements
  • All things AWS, AWS-CLI and AWS SDKs
  • Infrastructure as code (Terraform or Cloudformation/CDK)
  • Orchestration tools (Kubernetes/EKS or ECS)
  • Configuration Manager tools (Chef, Puppet, SaltStack or Ansible)
  • Containers (Docker or Docker-Compose)
  • Scripting (Bash, Python, Ruby, Go or Javascript)
  • CI/CD tools (Jenkins, CircleCI or similar)

What to Expect?

First Week

  • Set up all your accesses and security policies.
  • Learn about nClouds practices, values and solutions
  • Complete onboarding training( well-architected bootcamp).
  • Understand current nClouds offerings ( Oncall, One time projects, MSP, SRE)
  • Start joining customer cadence calls to under customer needs

First Month

  • Based on customer discussion start presenting solutions to better architect customer’s infrastructure on AWS
  • Create SoW based on the customer needs
  • Conduct well-architected assessments on customers environment

First 3 Months

  • Understand quarterly OKR for the solution engineering team and work with VP of DevOps practice to deliver on the OKRs
  • Continuously design customer’s solutions and create SoWs
  • Proactively look for opportunities in customer’s account

First Six Months

  • Become the trusted advisor for the customer
  • Demonstrate success in achieving solution engineering OKR
  • Demonstrate revenue growth from existing nCouds customers

Additional Information

Perks & Benefits

Work From Anywhere:

At nClouds, we are proud to adopt a fully remote work system where all team members have the discretion to work everywhere. With such a remote model, you will be able to have a real work-life balance and enjoy more time with your family.

    A Diverse Collaborative Team:

    You will be surrounded by a team who hail from over 16 countries, backgrounds, and cultures. Our diversity is our strength and an immense source of pride. We believe having diverse talent collaborate in an inclusive environment helps us to be a better, stronger company.

    Opportunities for Growth:

    • Training, certifications & technical mentoring
    • Access to Udemy business courses
    • Career coaching sessions

    Wellness Programs:

    • Mindfulness Sessions
    • Yoga classes
    • Free Gym

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    +30d

    Technical Account Manager - Italy (with equity)

    ZscalerMilan, Metropolitan City of Milan, Italy, Remote
    agile10 years of experienceDesign

    Zscaler is hiring a Remote Technical Account Manager - Italy (with equity)

    Company Description

    Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

    With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

    Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

    Job Description

    An opportunity to join a world-class team made up of some of the most prominent names in security. 

    You’ll be provided with the best support, learning, and access to expertise in the marketplace to transform the way our customers work, and lead them through their digital transformation. You’ll improve their experience while maximising security in a global environment, and become their trusted advisor. 

    Your experience consulting for enterprise customers (both face to face and remotely) alongside your technical expertise will turn our customers into advocates; and give you the skills you need to build a highly successful career within a high growth organisation.

    Responsibilities:

    • Manage implementation and consulting projects, planning, scheduling, and implementing our web solutions
    • Manage, escalate, and drive satisfactory resolution of clients operational issues
    • Proactively drive security and operational best practices and various other initiatives.
    • Own the customer technical engagement. Meet regularly with customer leadership and operational teams to provide bespoke insights on how our service helps them achieve their business goals

    Qualifications

    Ideally; You’ll Have:

    • Good understanding of HTTP and TCP/IP
    • A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
    • Network transformation technologies such as MPLS, SD-WAN or WAN Optimization.
    • The ability to read packet captures
    • Ability to interpret security reports to provide actionable improvements for our clients.
    • A detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls
    • Good understanding of ITIL / Service Management / Release Pipeline
    • Troubleshooting knowledge, design and implementation experience
    • A vendor certification such as CISSP, CCIE, CCNP, JNCIE, MCSE

    In return, we’re offering a compensation package made up of a competitive base salary, generous employee benefits, and equity alongside investment in your personal and professional development.

    Additional Information

    #LI-GP1 
    REF1403T

    Why Zscaler?

    People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

    Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com

    Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    +30d

    Technical Account Manager

    Yms AssociatesKings Hwy, Brooklyn, NY, USA, Remote

    Yms Associates is hiring a Remote Technical Account Manager

    Company Description

    We are conducting a search for a Technical Account Manager for our client, a well-established technology firm. Be a part of a dynamic, friendly, growth-oriented, and energetic work environment. A truly great company to work for with almost no turnover.  Ample opportunities for career advancement and a generous salary and benefits package.

    Job Description

    The candidate will be charged with advocating on behalf of clients during the service and consulting process, making certain that the details of their customer’s requirements have been satisfied during all stages of the relationship cycle as well as nurturing and maintaining long term client relationships. The Technical Account Manager will be expected to foresee client needs in real time and serve as their liaison within the organization on their behalf. The firm is hired to get things done, the Technical Account Manager will make sure those things get done. You  will proactively visit and engage clients making certain that clients are satisfied with ongoing service and product.

    Qualifications

    • A proven track record of building, enhancing and strengthening business client relationships.

    • Project Management skills (need not be with technical projects, however the ability to manage and follow through on the numerous tasks that comprise a project are essential for this role)

    • Superior listening, in addition to excellent written and verbal communication skills.

    • Very strong organization skills reflecting an ability to juggle multiple client interests spanning multiple projects that will vary in size, scope, and location.

    • A capacity to manage the details that might fall through the cracks of the primary provider's awareness, and an ability to follow up with the provider.

    • You need not be a technician however  you must be very comfortable with various facets of technology (both hardware and software). A background in some area of business technology is strongly preferred.

    • If you are located beyond a normal commute from Brooklyn, you can work up to 4 days per week from home. You will be required to come to Brooklyn one time per week for meetings. 

    Additional Information

    This is a full-time position plus benefits (insurance, 401K, PTO etc.) 

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    Monolith Nebraska LLC is hiring a Remote Technical Account Manager

    Monolith, located in Lincoln, NE, is excited to announce its search for a Technical Account Manager.

    At Monolith we apply scientific principles, engineering practices and a lot of hard work to solve real problems that have a global impact. We use sophisticated analysis methods, advanced manufacturing techniques, and often even our hands to build first of its kind technologies. We do not compromise on safety, quality or performance. If you want to solve tough problems, build real things, and have a big impact then you should join us.

    Your Role:

    The Technical Account Manager’s primary role is to support the maximization of profitability of Monolith’s products over the short and long term via coordination with the business leaders and engagement of customers, leveraging a combination of contract and spot sales strategies.  This requires a consistent, high level of engagement with the customer base and working closely with Monolith’s technical, supply chain, and manufacturing teams.

    You Will:

    • Interact with customers and distributors/agents on a regular basis to establish and maintain relationships and stay current with respect to customer needs and market knowledge 
    • Complete timely call reports and post in associated CRM system
    • Understand the market in assigned region and identify and promote realistic growth opportunities for existing and new products
    • Manage sales contracts (purchase & supply agreements) where appropriate by negotiating, amending or updating information, as necessary
    • Proactively review contracts on a regular basis to ensure customer requirements are met
    • Provide commercial, new product & marketing information and guidance to business and technical personnel as appropriate 
    • Update project validity and financial information in Opportunity Tracker
    • Facilitate customer specification approval and reviews and technical product presentations/awareness to customers in conjunctions with Technical Development Managers
    • Develop, maintain, and execute the account plans that have been assigned
    • Performs other duties as needed

    You Are:

    • Self-Motivated
    • Able to adapt to change in a dynamic and evolving environment with grit, passion and perseverance
    • Able to communicate effectively with customers, vendors and team members across all levels within the organization.
    • Entrepreneurial with a deep desire and genuine interest in doing what it takes to build a successful company
    • Resilient and perform well under pressure
    • Organized 
    • Able to multitask in fast paced environment with competing deadlines
    • Committed to our values
      • Safety matters most
      • Solve the impossible, embrace reality
      • People make the difference
      • Think like a team
      • Decisions drive results
      • Generosity of spirit
      • Enjoy the ride                                                                                 

    You Have: 

    • Min 5 years sales in chemical / pigment field
    • BS  - Technical degree Engineering, Biology, Materials, Polymers, Chemistry, highly preferred. 
    • Negotiated and written sales agreements/contracts
    • Experience in the plastics market is strongly preferred
    • Experience in coatings, inks, metallurgy, and battery markets (advantageous)

    Travel expectations and location:

    50% travel within midwestern territory and regular travel to Lincoln, NE

     

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    dLocal is hiring a Remote Technical Account Manager

    What does dLocal do?

    dLocal is the #1 payments leader focused on emerging markets and helpssome of the best companies in the world expand in emerging countries.Global brands such as Amazon and Spotify rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our client partners to make inroads into the world’s fastest-growing, emerging markets.

    What’s the opportunity?

    We are looking for a Technical Account Manager who can be responsible for managing all technical aspects of our relationship with our customers, being the first point of contact for upcoming merchants and leading them to having the best solution that adapts to their needs. He/she will work closely with our Sales, Account Management, Product and Development teams being highly merchant-focused on the daily basis.

    What will I be doing?

    • Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships.
    • Acquire excellent product and technical knowledge, to assess and guarantee the quality to our customers.
    • Help maximize the company’s revenue.
    • Expand current relationships with customers, focusing on the development of new products and operations.
    • Analyze prospects’ business and technical requirements, and help develop solutions that meet those needs.
    • Work together with Product and Development teams to help customize specific products for customers.
    • Manage customer expectations and lead them to customer satisfaction.
    • Build and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers.
    • Monitor the progress of the product integration and ramp up to ensure that they are successful.

     

    What skills do I need?

    • Bachelor’s degree in engineering or computer science.
    • 2+ Years of experience in similar positions.
    • Experience in dealing with customers from a technical approach.
    • Experience in working and understanding APIs, with the capability of explaining them to third parties. 
    • Fluent written and spoken English.
    • Knowledge of SQL required.
    • Experience in delivering client-focused solutions based on customer needs.
    • Passion for customer success and deep interest in understanding client needs.
    • Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
    • Excellent analytical, technical, problem-solving and project management skills.
    • Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time.
    • Experience in payments is a plus.
    • Ability to write and speak other languages is a plus.

    What happens when I apply? 

    First, please submit your application in English as it is our working language. We will then reach out to you by email if we find that your profile is a fit for our role and schedule a virtual interview via Google Meets with HR. You will be updated regarding the specific steps along the process. If you don’t hear from us this time, don’t worry! We’re constantly updating our careers page with new positions, make sure to come back and apply for a different one! 


    Check out ourwebpageor our Instagram @dlocalteam for more about dLocal!

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