Technical Support Engineer Remote Jobs
65 Results
Sr Technical Support Engineer - Focused Services
Palo Alto Networks is hiring a Remote Sr Technical Support Engineer - Focused Services
Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
Qualifications
Your Experience
- Willing to work flexible and varying shift times including weekends and evenings
- Excellent written and verbal communication skills
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
- Experience working with Firewall Central Management Systems
- Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
- Working knowledge of Security services (IDS/IPS, Firewalls etc.)
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- Virtualization experience (AWS, Azure, VMWare, OpenStack)
- Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
- Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus
- BS in computer science, information technology, computer architecture, electrical engineering, mathematics or related 5+ years experience
Additional Information
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
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Technical Support Engineer (Nationwide)
OpsRamp is hiring a Remote Technical Support Engineer (Nationwide)
Headquartered in Silicon Valley, with offices located worldwide, OpsRamp is a modern SaaS platform company that’s just entered its next stage of growth with new investment from Morgan Stanley, HPE and Sapphire Ventures. We’re disrupting the $28 billion-dollar market of IT operations management, fundamentally changing how IT teams support the business through infrastructure management.
As one of Forbes’ Top Cloud Computing Companies to Work For, we’re working to upend the old way of discovering, monitoring, managing, and automating IT infrastructure with tomorrow’s innovations like artificial intelligence, cloud capabilities, and more. We’re building the best team of innovators, thinkers, and doers in technology to realize the future of digital operations and bring it to life. It’s truly the dawn of a new era for a major market, and we’re in the center of it. Are you ready to join the future of IT operations?
OpsRamp is looking for a Technical Support Engineer (open to remote). Join a team of innovators and be part of the next revolution in Ops automation!
Responsibilities:
- Provide enterprise-level assistance to our customers. You will diagnose and troubleshoot product issues/questions, and help our customers leverage the product effectively.
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
- Provide timely and accurate solutions to their technical problems.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, Product Managers, etc.…).
- Refer to internal Knowledge Base or external resources to provide accurate in-depth solutions.
- Prioritize and manage several open issues effectively.
- Create detailed summaries for Management regarding critical or high escalations.
- Contribute to Knowledge Base as problems get new solutions.
- Provide feedback about the product via proper channels of communication within the Company.
- Detailed oriented with a passion for improving processes.
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Technical Support Engineer (Open LMS) UK, Remote
LTG is hiring a Remote Technical Support Engineer (Open LMS) UK, Remote
Company Description
Open LMS is a Moodle-based Learning Management System that helps educators improve the learning experience and outcomes of millions of learners across the globe. Open LMS is pursuing a technology strategy to consolidate the open source LMS space. For more information about Open LMS, please visit our website, and to get a feel for our culture and meet members of the team, hit our Youtube channel.
We are looking for a talented Technical Support Engineer to join our team. This role is responsible for providing advanced support to customers for a range of applications we support, with a particular focus on the Learning Management System (LMS) and products integrated with the LMS.
While being a technical role, the position involves a considerable amount of communication with both external and internal customers and teams.
Key Accountabilities
The key accountabilities of this role encompass duties that principally relate to the job purpose and may include other duties that are incidental or peripheral to the job purpose.
Duties of this role will include but are not limited to the following:
- Reproduce, troubleshoot, analyse, and resolve customer issues submitted through the support portal quickly and professionally.
- Provide support to nominated contacts and partners and act as an interface between customers and other technical teams including consulting and operations.
- Continuously assess and contribute to Knowledge Management by identifying and/or creating knowledge base articles.
- Identify, research and resolve complex technical problems.
- Act as an escalation point for Customer Support Specialists, complex technical and on call issues
- Assist in training new support staff and other Support Engineers.
- Leveraging code as a resource when troubleshooting issues.
- Accessing the database to run reports and resolve data level issues in the back end.
- Conducting quality assurance reviews of other team members (Enterprise).
- Developing minor bug fixes, configuration changes, reports and plugin installation (Enterprise).
- Staging of releases (Enterprise).
- Database Integration configuration, maintenance, and troubleshooting (Integration Admin).
- With manager approval, work on additional projects which positively impact the team or company.
- Maintain current product knowledge and learn new products, new features, or new plugins as required.
- Provide expertise in advanced integration areas such as SSO, API’s, enrollment management, and advanced troubleshooting.
Additional accountabilities for Senior Level:
- Complete all of the above responsibilities easily, consistently, and with exceptional quality
- Take ownership of more complex problems and difficult customers
- Lead by example or provide mentorship to less experienced peers on how to handle customer solutions
- Ability to fill in for peer when they are out of the office, as well as providing leadership when needed if team lead is unavailable
Additional accountabilities for Principal Level:
- Complete all of the above responsibilities easily, consistently, and with exceptional quality
- Ability to understand a technical need and then independently identify and implement a solution to a problem, process, or customer need
- Increased responsibility for working across teams as a resource available for advanced consulting and highly detailed product knowledge
- Responsibility for special projects and assignments outside of traditionally job scope
Key Result Areas
Performance objectives are based on the key accountabilities above and are aligned to organisational and team objectives. Individual performance measures and behavioural standards will be discussed and reviewed on a periodic basis in accordance with the Open LMS Performance Development Policy and Procedure.
Job Authorities
- Assess client needs and provide skilled responses in a timely manner
- Manage advanced system access in a highly responsible and accountable manner, always respecting the change control process
- Decide priorities to achieve required performance levels
- Decide when to request information from other staff
- Identify own development needs
Job Criteria
- Relevant tertiary qualification such as a B.Sc. in Computer Science or equivalent commercial experience.
- Excellent analytical and problem-solving skills
- Excellent interpersonal skills and ability to work in teams
- Exceptional listening, written and oral communication.
- Fluent written and spoken English
- Ability to work with minimal supervision
- Customer focused with an understanding that both internal and external customers require you to meet their needs in a professional and understanding manner.
- Strong experience with web technologies (PHP, HTML, CSS, Javascript, AJAX)
- Good knowledge of SQL databases (MySQL/PostgreSQL)
- Proficient with multiple computer operating systems - UNIX/Linux and Windows
- Basic understanding of networking (TCP/IP, Routing, Firewalls etc)
- Knowledge of integration technologies such as SOAP, REST, LDAP etc is a plus
- Knowledge of source code management is desirable.
- Good knowledge of Learning Management Systems (in particular Moodle)
- Experience working in education technology will be highly regarded
- Multi-lingual a plus (Spanish, Portuguese)
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
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Technical Support Engineer, Healthcare
Flywire is hiring a Remote Technical Support Engineer, Healthcare
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.
Today, Flywire has applied our next-gen payments platform combined with our proprietary global payments network and vertical software to expand and digitize the payment experience for over 2,250 education, healthcare, travel & B2B clients world-wide, processing more than $7B annually and covering more than 240 countries and territories globally. And, we’re just getting started!
With over 450 FlyMates distributed across 12 offices world-wide and representing more than 40 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
Flywire is looking for a highly motivated, passionate and talented individual to take on the challenge of filling the role of technical support engineer for the Flywire Health Support and Operations team. This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting two different portal products and a newly designed combined platform which is currently being developed.
The Opportunity:
Managing, working and completing tickets received from customers and other departments involving the various platforms
Working closely with customers on support tasks and providing accurate answers and expectations for various deliverables
Hands on work with various web-based products and command-line tools in order to research and provide answers for various research and support issues
Utilizing knowledge of the healthcare billing process in order to not only provide accurate answers but also understand the exact needs of customers. Use the ability to logically think through the issue, propose solutions to customers and work with development on enhancements for the product.
Serve as a highly effective mediator between customers and development when the situation arises.
Research requests/issues thoroughly and understand how to most effectively work with development on questions that require escalation. Understand both the requests from customers and responses from development to successfully provide solutions and communicate them clearly to customers.
Qualifications
Here’s What We’re Looking For:
Experience in healthcare billing is a major plus - someone who can understand the billing process for the overall patient experience with their healthcare billing journey.
A person with technical expertise and the ability to translate highly complex issues to various levels of understanding based on the customer’s technical level.
Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions
An individual who understands the problem AND can identify the severity to help properly prioritize and manage their own tasks amongst a large list of tasks
Someone with a solid understanding of the overall architecture of a web application.
3+ years of linux and bash command line experience
3+ years of strong sql experience
Rails console experience is a major plus
Technologies We Use:
SQL with MySQL
Ruby (light usage)
Rails Console
Bash shell and standard linux command line
Looker
Tableau
Zendesk
Additional Information
What We Offer:
Competitive compensation, including stock options
Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
Competitive time off including FlyBetter Days to volunteer in a cause you believe in
WFH Stipend & Digital Disconnect Days
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
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Senior Technical Support Engineer - Cortex XSOAR
Palo Alto Networks is hiring a Remote Senior Technical Support Engineer - Cortex XSOAR
Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Your Career
We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSOAR support team, you will serve our customer base providing technical support, by answering incoming support inquiries and manage escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
More information about XSOAR can be found here:Here
Job Description
Your Impact
- Respond to user-reported issues in adherence to established Service Level Agreements,
- Triage customer reported issues and respond to them via ticketing system, phone or remote sessions
- Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
- Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
- Provide timely feedback into the development process on customer-reported product problems
- Document actions to effectively communicate information internally and to customers
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures
Qualifications
Your Experience
- Excellent customer service skills
- Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer.
- Able to troubleshoot and be a problem solver with analytical proficiency in Linux
- Strong scripting skills (JS\Python\Powershell)
- Attention to details, fast learner and excellent communication skills. Be able to communicate technical information in a simplified, easy to understand manner
- Cybersecurity knowledge and experience - advantage
Additional Information
The Team
XSOAR is a Security Orchestration, Automation and Response family of products that were formerly developed by Demisto (acquired in 2019). XSOAR is a comprehensive Security Operations Platform that combines full case management, intelligent automation, and collaborative investigation. During 2020 we added a new module to the platform - Threat Intelligence Management, as we continue to lead the market of SOAR with innovation. Our teams focus on innovating the most advanced SOAR platform, on adding more integrations to 3rd party products, covering more use cases and more automations as well as expanding the threat intelligence capabilities of XSOAR . If you are highly motivated, competitive, and do not shy away from tough challenges, come join our mission and become part of some of the best minds in the world to shape the future of security operations. The role offers a fast-paced and interesting mix of technical challenges in an extremely fast-growing environment. You will receive the training necessary to become an expert within the technical support team!
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
See more jobs at Palo Alto Networks
Technical Support Engineer, Robotics - Remote EMEA
Locus Robotics is hiring a Remote Technical Support Engineer, Robotics - Remote EMEA
Company Description
Locus Robotics is a leader in the rapidly growing eCommerce order fulfillment optimization space. Our solution helps warehouse owners attain 2-3X efficiency over cart-picking operations by empowering pickers to work collaboratively with our robots, while integrating with the operator’s Warehouse Management System, utilizing and optimizing existing facility infrastructure. This is an opportunity to join a very smart team deploying cutting-edge technology to address real-world logistics challenges for major global brands in Europe.
Job Description
Locus Robotics is seeking a Technical Support Engineer with high level commitment of exceptional customer service and business relationships. This customer support role will interact directly with our customers and work cross-functionally with our US and EMEA triage teams to resolve complex robotics software/hardware and network technical issues.
The Technical Support Engineer ensures outstanding customer experiences through expertise problem solving, elevated response time, follow-up, and thorough communications. This key position is part of Locus’s commitment to high levels of customer success.
This is a full time salaried role and you must be able to work Monday through Friday (7:00 – 15:00 BST) with the option to include on-call and weekend (Saturday /Sunday ) rotations as needed.
Responsibilities:
- Provide high level of remote technical support to Locus Robotics EMEA based customers and field service staff who are diagnosing, troubleshooting, and/or repairing complex equipment, sophisticated systems (hardware, software and/or applications)
- Troubleshoot navigation errors and root cause investigations.
- Analyze hardware logs to identify replacement parts.
- Collaborate with Robot Engineering team for software development, deployment, and field QA testing.
- Assist in automated tool development for continuous customer support.
- Manage SLAM map creation, analysis, and continuous improvement.
- Collaborate with Robotics software, hardware, IT, and customer support teams on product solution optimization.
- Actively and continuously update technical skills.
Qualifications
- Bachelor’s Degree in Computer Science, Robotics (or a related discipline), or equivalent professional experience.
- 2+ years of direct in technical customer support /field service-based environment
- Ability to work across multiple EMEA time zones
- Strong problem-solving and analytical skills
- Experience with ROS, Python and/or C++ programming skills
- 1+ years’ experience with Linux operating systems or Ubuntu
- Ability to communicate technical/complex information both verbally and in writing.
- Perform multiple tasks concurrently and respond to emergency situations effectively.
- Excellent English written and verbal communication with strong listening skills with additional language skills
Additional Information
Locus Robotics is an Equal Opportunity Employer
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WorkSmart is hiring a Remote Technical Support Engineer II
Description
We're looking for IT professionals who will thrive working with multiple corporate clients to help them support their IT infrastructure. Mainly operating in Windows environments, most of our clients are small businesses with little or no IT expertise in-house. We're not just looking for the best technical talent, we're also looking for folks who interact well with users - whether they're administrative staff or the business owner!
This position provides service to our clients both remotely in conjunction with the WorkSmart team and clients, and limited on-call responsibilities.
Requirements
We are hiring an experienced engineer who has been working in the field for at least 5 years. MSP experience preferred.
5+ years administering Windows servers, including Exchange & SQL
5+ years providing user support in a corporate environment
5+ years managing network equipment (firewalls, routers, switches, etc.)
2+ Years administering and troubleshooting Office 365 environments (Mail, OneDrive, SharePoint)
2+ Years administering VMWare environments
Azure experience is a plus
Bilingual Spanish-speaking preferred
You'll also need:
- excellent communication (written and oral) skills
- excellent documentation and record-keeping skills
- the desire and ability to learn new technology
Benefits
This is a full-time salaried position with excellent benefits.
- Overtime pay, even though it is a salaried position (Fluctuating Work Week)
- Health, Dental, and Vision insurance
- Short- and Long-term disability, plus basic life, at no cost to you
- 401(k) with corporate match
- Annual bonus program
- Options for one day per week remote
- Wellness reimbursement
- Up to 4 paid days per year for volunteer activities
Core Values
Our core values define our culture and how we approach working with clients, hiring new teammates, rewarding each other, and they even allow us to consider when someone is not a good fit. We all use these three core values as a filter through which we make decisions. And by embodying these values as an organization and as individuals, we will continue to grow and succeed.
Doing the Right Thing
- End results matter
- Finishing is key
- Flexibility makes things better
- Be invested in the outcome
- It takes heart & hustle
Personal Connections
- People come first, technology second
- Make strong connections internally & externally
- Be compassionate
- Be collaborative
Be Curious
- We believe asking questions in tough situations leads to creative solutions
- We are willing to try new things
- "It's always been that way" isn't good enough
- We seek to understand other perspectives
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Catalogic Software is hiring a Remote Technical Support Engineer
Company Description
Catalogic Software helps organizations worldwide catalog, protect, and manage their data. We are committed to delivering the industry's most intelligent copy data and data protection solutions.
Job Description
- Providing technical solutions
- Responding to technical requests from customers through our different channels
- Managing and resolving support issues with a high degree of technical complexity
- Developing tools that will help in diagnosing, resolving or triaging problems
- Documenting knowledge in the form of incident notes, technical articles etc.
- Timely follow-up on customer commitments,
- Effectively prioritizing process / product refinements;
- Relaying lessons learned and feedback internally to our other client-facing and technical teams
Qualifications
- As a Technical Support Engineer, you are a good communicator and a trusted technical resource.
- You have worked with demanding customers, and you demonstrate good skills in prioritization.
- You love learning new technologies and getting your hands dirty to solve challenging technical problems.
- You can easily communicate in English and German language.
- Must have: Linux,Shell, Python, Bash, Communication Skills, critical thinking, problem solving
- Nice to have: Security, PowerShell
Additional Information
What tools we use:
- JIRA for Scrum
- GitLab for code Versioning and Code Reviews (PRs and GitFlow)
- Confluence for documentation
- TeamCity and Jenkins for builds and CI/CD
- SonarQube for static code Analysis
- AWS for our Cloud Infrastructure
What you can expect from us:
- Salary depending on your skills and experience (B2B : 8500-12000 PLN net; UoP 7000-9900 PLN gross)
- All necessary equipment such as laptop, additional monitor and accessories
- Individual career path and professional development initiatives
- Regular performance reviews (once a year)
- Remote work and flexible work hours (we're fine with breaks in the middle of the day
- Set of non-salary benefits (Medicover, Multisport, Life insurance, Referral Program, etc.).
Join our team!
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Technical Support Engineer - Bo
Snapp is hiring a Remote Technical Support Engineer - Bo
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers and Bikers.
You will diagnose and troubleshoot software and hardware problems and help our customers and Bikers install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers and Bikers targeted questions to quickly understand the root of the problem
• Track computer and Mobile system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
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Senior Technical Support Engineer (Open LMS) AUS, Remote
LTG is hiring a Remote Senior Technical Support Engineer (Open LMS) AUS, Remote
A Little About Us
We are a team of ambitious, authentic and innovative experts, with a passion for online education and learning technology. Open LMS is a Moodle-based Learning Management System that helps educators improve the learning experience and outcomes of millions of learners on a global scale. As part of Learning Technologies Group plc (LTG), we are at the forefront of innovation and best practices in the learning technology and talent management sector.
By joining Open LMS, you will become part of a dynamic global team working in a collaborative and fun environment. We offer flexible working hours, encourage open communication and put people at the center of everything we do. We’ve always believed in hiring incredible individuals and treating them right. We take work-life balance very seriously and are committed to providing the best employee experiences. Just like our tag line, Love the Way you learn, we provide the support so you can unleash your potential!
The Opportunity
We’re looking for an individual with a high aptitude for problem solving and a passion for learning to join our team in Australia. This is a remote role, but it does require Australian residency. As a Senior Technical Support Engineer, you will be responsible for providing advance support to customers for a range of applications we support, with a particular focus on the Learning Management System (LMS) and products integrated with the LMS.
What You’ll Be Doing
Your responsibilities will include;
- Reproduce, troubleshoot, analyse, and resolve customer issues submitted through the support portal quickly and professionally.
- Provide support to nominated contacts and partners and act as an interface between customers and other technical teams including consulting and operations.
- Continuously assess and contribute to Knowledge Management by identifying and/or creating knowledge base articles.
- Identify, research and resolve complex technical problems.
- Act as an escalation point for Customer Support Specialists, complex technical and on call issues
- Assist in training new support staff and other Support Engineers.
- Leveraging code as a resource when troubleshooting issues.
- Accessing the database to run reports and resolve data level issues in the back end.
- Conducting quality assurance reviews of other team members.
- Developing minor bug fixes, configuration changes, reports and plugin installation.
- Staging of releases.
- Database Integration configuration, maintenance, and troubleshooting (Integration Admin).
- With manager approval, work on additional projects which positively impact the team or company.
- Maintain current product knowledge and learn new products, new features, or new plugins as required.
- Provide expertise in advanced integration areas such as SSO, API’s, enrollment management, and advanced troubleshooting.
- Complete all of the above responsibilities easily, consistently, and with exceptional quality
- Take ownership of more complex problems and difficult customers
- Lead by example or provide mentorship to less experienced peers on how to handle customer solutions
- Ability to fill in for peer when they are out of the office, as well as providing leadership when needed if team lead is unavailable
Must Have
These are the skills you’ll need to succeed;
- Relevant tertiary qualification such as a B.Sc. in Computer Science or equivalent commercial experience.
- Excellent analytical and problem-solving skills
- Excellent interpersonal skills and ability to work in teams
- Exceptional listening, written and oral communication.
- Fluent written and spoken English
- Ability to work with minimal supervision
- Customer focused with an understanding that both internal and external customers require you to meet their needs in a professional and understanding manner.
- Strong experience with web technologies (PHP, HTML, CSS, Javascript, AJAX)
- Good knowledge of SQL databases (MySQL/PostgreSQL)
- Proficient with multiple computer operating systems - UNIX/Linux and Windows
- Basic understanding of networking (TCP/IP, Routing, Firewalls etc)
- Knowledge of integration technologies such as SOAP, REST, LDAP etc is a plus
- Knowledge of source code management is desirable.
- Good knowledge of Learning Management Systems (in particular Moodle)
- Experience working in education technology will be highly regarded
Some Benefits of Joining Our Team
- Global flexible working policy
- Perkbox, exclusive perks and discounts
- A variety of professional development opportunities
- Counselling access (personal and work-related)
- Enhanced parental leave
- Four weeks (20 days) annual leave increasing after three years of service
- Free superannuation coaching and advice through our default super fund
- This role is also able to participate in the annual company bonus scheme
- Minimum Waste policy, encouraging minimal office waste.
If this sounds like the kind of workplace you would thrive in, send us your CV and cover letter by clicking 'Apply for this job'.
Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, colour, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
See more jobs at LTG
Technical Support Engineer- User Experience
ServiceNow is hiring a Remote Technical Support Engineer- User Experience
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
*We have support centers on the west coast in San Diego and Santa Clara and also open to hiring remote engineers that will support 1st shift (8-5pst) within Pacific Standard Time.*
The Global Technical Support team is diverse, creative, fast-growing team! We provide technical support round the clock. Support Centers are located in Australia, India, Ireland, Japan, Netherlands, UK and US. We are looking for engineers who have passion for technology, problem solving and eager to help customers. We collaborate with different internal teams to provide great customer experience. We thrive to meet objectives, maintaining work focus despite obstacles or setbacks.
As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will resolve customer issues and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.
What you get to do in this role:
- Manage and resolve challenging issues for ServiceNow partners and customers.
- Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
- Gain an understanding of the ServiceNow platform and all core functionality.
- Analyze data with a view to isolate the potential cause of the issue.
- Involve others to accomplish personal and group goals.
Qualifications
To be successful in this role you have:
- Bachelor's Degree in Computer Science (or related technical degree) or 2+ years of related experience within technical support or software coding environment
- Experience in one (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS
- Strong experience reading and debugging JavaScript code
- Highly experienced with browser developer tools- debugging/developer tools
- Ability to troubleshoot complex technical issues
- Personal commitment to quality and customer service
Desired Skills
- Experience implementing or working with the ServiceNow Platform
- Experience in using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab
- Experience diagnosing performance related issues
FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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Nozomi Networks is hiring a Remote Jr. Technical Support Engineer - Malaysia (Remote)
Nozomi Networks (www.nozominetworks.com) is the leader in Industrial Control System (ICS) cyber security and is a fast growing company. This is an exciting time to join the team if you aspire to grow and shape our Technical Support department at its early stage. You’ll have the best of both worlds where you can develop your technical skills while utilizing your soft skills to provide great customer service. As part of the team, you will be able to exercise good judgement and creativity to resolve issues and bring about improvements in processes with autonomy.
Location: Malaysia
Responsibilities:
· Customer Satisfaction is our #1 priority
· Respond and resolve support cases across all priority levels.
· Own, track, and document customer issues properly using our ticket tracking system
· Communicate professionally and effectively, providing appropriate status updates to all parties involved
· Work cohesively as a team player with other departments with the end goal of customer satisfaction
· Contribute to centralized knowledge base articles by using judgment, creativity and sound technical knowledge to obtain and recommend solutions
· Identifies, documents and reports design, reliability and maintenance issues
· Identifies records and works with management to proactively revise current procedures and to establish best practices and tools to improve customer satisfaction
· Weekend, holiday, and on call duties as required
Qualifications:
· Knowledge of networks, advanced FreeBSD/Linux/Unix troubleshooting
· Previous experience in IT, Customer Support, or Network Engineer
· B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
· Ability to clearly communicate verbally and in writing (English language)
· Understanding and ability to follow InfoSec guidelines and principles
#LI-CJ1
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Nozomi Networks is hiring a Remote Jr. Technical Support Engineer - UK (Remote)
Nozomi Networks (www.nozominetworks.com) is the leader in Industrial Control System (ICS) cyber security and is a fast growing company. This is an exciting time to join the team if you aspire to grow and shape our Technical Support department at its early stage. You’ll have the best of both worlds where you can develop your technical skills while utilizing your soft skills to provide great customer service. As part of the team, you will be able to exercise good judgement and creativity to resolve issues and bring about improvements in processes with autonomy.
Location: United Kingdom
Responsibilities:
· Customer Satisfaction is our #1 priority
· Respond and resolve support cases across all priority levels.
· Own, track, and document customer issues properly using our ticket tracking system
· Communicate professionally and effectively, providing appropriate status updates to all parties involved
· Work cohesively as a team player with other departments with the end goal of customer satisfaction
· Contribute to centralized knowledge base articles by using judgment, creativity and sound technical knowledge to obtain and recommend solutions
· Identifies, documents and reports design, reliability and maintenance issues
· Identifies records and works with management to proactively revise current procedures and to establish best practices and tools to improve customer satisfaction
· Weekend, holiday, and on call duties as required
Qualifications:
· Knowledge of networks, advanced FreeBSD/Linux/Unix troubleshooting
· Previous experience in IT, Customer Support, or Network Engineer
· B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
· Ability to clearly communicate verbally and in writing (English language)
· Understanding and ability to follow InfoSec guidelines and principles
#LI-CJ1
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Bitdefender is hiring a Remote Business Technical Support Engineer with German
Enterprise Support Engineer (German)
Stellenbeschreibung
Das BitDefender Enterprise Services Team in Bukarest sucht ein neues junges und enthusiastisches Mitglied!
Als Enterprise Support Ingenieur sind Sie verantwortlich mit der Sicherstellung einer hochwertigen technischen Hilfe für die BitDefender Business Kunden weltweit, innerhalb der geforderten Leistung und SLA-Anforderungen. Sie werden als Verbindungsperson zwischen Bitdefender und seinen bestehenden Kunden fungieren.
Die erbrachten Leistungen werden auf E-Mail und Telefon Hilfe konzentriert, aber Sie werden auch Fernsteuerung-Sitzungen für eine bessere Sichtbarkeit und effizientere Lösungen der gemeldeten Probleme koordinieren.
In diesem Prozess werden Sie als Bindeglied zwischen den Bedürfnissen unserer Kunden und den anderen Abteilungen, indem Eskalationen auf die nächste Stufe mit detaillierten Beschreibungen oder Berichte weitergeleitet werden. Sie werden somit eng mit den Software-Test-und Entwicklungsteams sowie Sicherheits-oder Sales-Experten zusammen arbeiten, in einem jungen und wettbewerbsorientierten Umfeld, das eine Bereicherung Ihrer Erfahrung und Ihrer Perspektive sein wird.
Aufgaben
- Email, Telefon und Fernsteuerung-Unterstützung als L2 Support für internationale BitDefender Enterprise Kunden zu gewährleisten.
- SLA-Anforderungen und die internen Verfahrensregeln zu erfüllen
- Analyse der virtuellen Umgebung und Sammeln von Informationen über die Infrastruktur des Kunden für den Einsatz von Bitdefender Enterprise-Lösungen und Lieferung dieser Details in den Leistungsbeschreibungen;
- Unabhängige Verwaltung und Ausführung zugewiesener Konten bezüglich der Bereitstellung/Implementierung von Bitdefender Enterprise Lösungen;
- Bereitstellung von Know-how über Anwendungen, sobald diese von der Testphase in die Produktion eingeführt werden;
- Einleitung, Verwaltung und Dokumentation von Enterprise Einsatz Berichten;
- Aufbau und Pflege einer Beziehung mit den Bitdefender-Kunden;
- Vorschläge für die Verbesserung des Verfahrens oder Arbeitsablaufs usw.;
- Rechtzeitige und genaue Berichterstattung über den Status der zugewiesenen Aufgaben.
Technische Kenntnisse
Mindestens 2 Jahre Berufserfahrung (technische Unterstützung) in den folgenden Bereichen:
- Servervirtualisierung: VMware ESXi, Citrix Hypervisor, Microsoft Hyper-V, RHEV, Nutanix
- Virtuelle Desktop und App-Infrastruktur: Citrix App and Desktop Virtualization, VMware Horizon
- Linux/Unix Serververwaltung: Installation, Wartung, Upgrade, Backup, NFS, TCP/IP
- Verwaltung der Windows Server-Familie: AD, DHCP, DNS, Remote Services, Exchange
- Verwaltung der Windows Desktop-Familie: Windows 7/8/10
- Cloud services: Amazon Web Services, Microsoft Azure, Google Cloud Platform
- Software-Container und Automatisierung: Docker, Kubernetes
- Solide Kenntnisse über Netzwerkkonzepte und praktische Erfahrung
- Cybersicherheitsprodukte und dienstleistungen
Sprachkenntnisse
- Ausgezeichnete Deutsch und Englisch, mündliche und schriftliche Kommunikationsfähigkeiten.
Andere Vorraussetzungen
- Abschluss in Informatik, Ingenieurwissenschaften oder Ähnlichem;
- Ergebnisorientierte und gute diagnostische Fähigkeiten;
- Effizientes Zeitmanagement und Teamplayer;
- Schnell lernend, dynamisch, energisch und kundenorientiert.
The informations regarding the protection of your private data is available here:
https://www.bitdefender.com/media/materials/gdpr/notice_gdpr_policy_bitdefender_candidates_eng.pdf
Informatii referitoare la prelucrarea datelor dvs. cu caracter personal sunt disponibile aici:
https://www.bitdefender.com/media/materials/gdpr/informare_protectia_si_confidentialitatea_datelor_in_bitdefender_candidati.pdf
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Adwerx is hiring a Remote Technical Success Engineer - REMOTE - US
Come work for a high-growth company where you can thrive on collaborative teams, and where everyone is encouraged to contribute ideas across all levels of the organization. You should desire to work in a fast moving and adaptive environment but with the stability, compensation and benefits of an established company.
Adwerx is actively hiring a Technical Success Engineer to join our newly formed Technical Success team. In this role, you’ll work in concert with our enterprise onboarding, customer success and internal operations teams to launch and support enterprise partnerships across real estate, mortgage and a growing portfolio of other industries. Your days will be spent using your technical acumen and skills to troubleshoot customer problems, help our internal teams find creative solutions for our enterprise customers, customize HTML5 custom templates for partners, and automate advertising for some of the most respected brands in the industry.
We’re looking for good technical problem solvers and great people. If you’re looking to join a close knit group focused on collaboration, Adwerx is for you!
What You’ll Do:
- Research technical problems and provide creative solutions for our our enterprise onboarding, customer success and internal operations teams
- Customize existing HTML ad templates to meet the needs of enterprise customers
- Leverage a variety of technical tools to consume data feeds and APIs and onboard enterprise customers
- Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
- Improve team efficiency by creating internal content and improving documentation
- Consult with product and development teams on new advertising features and internal tooling for the Adwerx automation platform
What You Should Have:
- Experience writing HTML and CSS
- Experience querying relational databases with an understanding how to write table joins with SQL
- Experience making API requests with a tool like Postman
- Technical mindset with a knack for creative problem solving
- Strong commitment to learning the ins and outs of a technical product
- Discipline to self-manage and juggle multiple projects in a deadline-driven environment
- Working knowledge of a scripting language a plus
What You’ll Get:
- Competitive salary and potential for equity.
- Comprehensive medical, dental, and vision plan options (100% of basic plan premiums paid by company)
- 401(k) plan with a company match of up to 4%
- The honor of wearing the exclusive Adwerx t-shirt!
- A collaborative work environment where you’ll learn about and influence every aspect of the business.
- The opportunity to work with and learn from some of the most talented leaders, developers, marketers and designers.
- The ability to help define the foundational technology that will power the growth of our business.
- An environment that fosters transparency and the company vision through monthly company updates, happy hours and full disclosure discussion with employees.
Adwerx Awards:
Inc. 5000 - 2017 (inc. 500), 2018, 2019, 2020, 2021
Inc. Best Places to Work - 2018, 2019
Triangle Business Journal Best Places to Work Award - 2019, 2020
Triangle Business Journal Fast 50 - 2017, 2019, 2020
Triangle Business Journal Innovation Awards -2018
NC Mid-Market Fast 40 Awards - 2018, 2019
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Insight Software is hiring a Remote Technical Support Engineer
Company Description
insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!
Job Description
Are you an intelligent and highly motivated Technical Support Engineer with excellent communication and trouble-shooting skills? The main responsibilities for this role include providing Technical Support to insightsoftware customers via web meetings, telephone and email through troubleshooting, research and investigation, while maintaining constant communication with the customer, Also providing assistance to field consultants engaged at customer sites. Developing knowledgebase solutions for use by customers and insightsoftware personnel.
You will will deliver high end Tier 2-3 Support to our customers (companies like Dalakraft, Almondy and Coop Sørvest) and partners as well as to our internal team.
You will work on high-profile and highly visible clients/projects, working collaboratively with clients as well as functional consultants and technical team members to ensure the highest quality services are provided. You will serve as motivational team member to ensure internal and external needs are met and customer satisfaction is achieved.
Responsibilities:
- Provide technical tier 2-3 support to business clients
- Timely resolution or escalation of issues
- Respond to service requests
- Incident identification; logging, resolution, escalation
- Continual improvement of processes, including keeping the incidents database up-to-date
- Provide heightened support for new functionality or features
- Assists in planning and deployment of new technology
- Strengthen business relations with clients by providing professional and quality service
- Other duties may be assigned as needed
Qualifications
- Experience with software installations, network operations, and software support
- Deep technical knowledge of SQL
- Experience with IIS configuration and management
- Experience with Performance diagnostics and tuning
- Able to communicate in English and German (verbal and written)
Nice to have skills:
- Experience with Visualization services such as (VMware, Azure, HyperV)
- Experience with .NET application configuration (Web/App.config)
- Experience working with automation/integration and scripting (Powershell, Python ++)
Valued traits:
- Quick to learn new technologies and keen to stay up to date
- Motivated to achieve results and meet deadlines
- Shows pride in producing quality deliverables
Additional Information
We’re a happy team and we all really love what we do. We've created a space where high achievers can succeed but are also safe to fail. We are profitable and focused on growing sustainably. We're always learning how to make Insightsoftware the best place to work for all of us, and not just another technology Vendor. We’re always looking for an amazing new teammates to come share in the excitement of solving challenging problems with technology.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **
Finch is hiring a Remote Technical Support Engineer
Technical Support Engineer
???? Welcome — Finch is on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API.
Finch is the API to access payroll and HR systems. Our platform allows employer admins to grant developers access to their systems in a compliant and secure manner. Finch integrates across providers enabling developers to access a previously closed system and reach the source of truth for employee data and money flow. Our API powers use cases across lending, insurance, benefits, FP&A, and HR applications.
We are a Y Combinator company backed by top investors like General Catalyst, Menlo Ventures, BoxGroup and angel investors from firms like Plaid, Brex, Digits, Ramp and Mercury.
About Finch
We are on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.
Finch is a Series A Y Combinator company and backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.
About Our Team
We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.
We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.
Please note: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor or transfer work visas at this time.
About The Role
As our first Technical Customer Support Engineer, you’ll play a key role in building Finch's relationship with our developers. You'll leverage your exceptional interpersonal and technical skills to investigate and address mission-critical issues.
What You Will Do
- Spearhead the definition of “technical customer support” at Finch and scale the team
- Shape how Finch is perceived by the developer community
- Thoroughly investigate and own issues by identifying the root cause, identifying symptoms, and quantifying its scope and severity
- Manage technical and product issues and escalations to deliver high level of developer satisfaction with Finch
- Build cross-functional relationships with product, engineering, sales, and developer success to refine Finch’s value proposition in the developer community
- Become an authority on Finch’s API, products, and integrations to encourage developers to use our products more widely
- Write code samples, tutorials, and technical articles for the developer community
Who You Are
- 2+ years of development or technical support experience, optimally supporting technical customers (e.g., developers)
- Experience with reading and writing code
- Familiarity with APIs, modern web services, and SDKs
- Experience troubleshooting and debugging technical issues
- Experience scripting in modern programming languages
Nice to Haves
- Previous start-up experience
- Experience working at an API company or on an external-facing API team.
- An itch to start a company in the future. We will invest in you!
Benefits
- Health/Dental/Vision
- Unlimited vacation policy (with mandatory minimums)
- Paid lunches
- Wellness stipend
- Book and education budget
Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Node, React, AWS, Postgres, Docker
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Ezoic is hiring a Remote Technical Support Engineer
About the Role:
As a Technical Support Engineer, you will drive business growth by providing technical insight and support to Ezoic's Sales and Publisher Success team. This role involves interacting directly with our digital teams and our software engineering teams. A successful candidate will communicate with confidence and clarity to both technical and non-technical people and have the ability to reassure all stakeholders through any technical process. The position also involves educating publishers and our team on our solutions and value propositions while supporting them as needed. You will learn the inner workings of Ezoic’s platform and become a key member of our team.
Responsibilities include:
- Troubleshooting and supporting any technical needs or asks for our team and publishers in relation to their sites
- Working with sales, publisher success, engineers and product teams to ensure optimal use of the platform
- Debugging problems with publishers’ websites and resolving them
- Identifying and documenting common issues or requests and working with the engineering team to improve our products
Desired Skills / Experience:
- BA/BS degree or equivalent practical experience
- Familiarity with web development (HTML, JS, CSS) a plus
- Ability to debug connections using command line tools like dig and cURL
- High-level understanding of website performance is helpful
- Experience in a technical support or customer-facing role is a plus.
What we are looking for:
- A creative problem solver - If you don't know the answer, then you need to know how to find a way to it
- Ability to learn quickly and continuously. Have a flexible and adaptive mindset necessary for a fast-paced environment
- A multi-tasker who can handle multiple inquiries at once and prioritize them accordingly
- A clear and efficient communicator. Able to summarize technical concepts to less technically inclined people, and provide succinct instructions to resolve issues
Working at Ezoic:
Here @ Ezoic we have a work-hard play-hard mentality. We trust our employees to get their jobs done, and provide them with unlimited PTO, flexible working schedules, encouraged volunteerism, and complete autonomy in their role. Pre-covid, our open concept office facilitated communication and socialization across departments, provided catered meals twice a week, beer and kombucha on tap, a working gym with a Peloton bike, and video games galore!
Our company follows Holacracy, an organizational structure where everyone has the ability to be involved in business decisions and team strategy regardless of tenure.
We want people to feel like they can be themselves, be innovative and creative, and be excited to be an integral part of a fast-paced, growing team!
Benefits include salary, monthly bonus, 401k matching plan, health insurance, and being part of an awesome company!
If you're looking for a place that focuses on data-driven execution with no bureaucracy, politics, or anything else that doesn’t make sense, Ezoic is the right place for you.
We strive to test, learn, and improve, continuously developing our technology and growing relationships with our platform users. Our office environment is relaxed, casual, and fun, but hard-working.
About Ezoic:
Ezoic, a VC-backed Google Certified Publishing Partner, is an easy-to-use, yet incredibly sophisticated machine learning platform that allows digital publishers to automatically test content, layouts, and ads to enhance user experience and increase digital revenue. The Ezoic Ad Tester solution won the Google Business Innovation Award in 2016.
#ZR
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Technical Support Engineer - Cloud Platform - L
Mirantis is hiring a Remote Technical Support Engineer - Cloud Platform - L
Company Description
Mirantis helps organizations ship code faster on public and private clouds. The company provides a public cloud experience on any infrastructure from the data center to the edge. With Lens and the Mirantis Cloud Native Platform, Mirantis empowers a new breed of Kubernetes developers by removing infrastructure and operations complexity and providing one cohesive cloud experience for complete app and devops portability, a single pane of glass, and automated full-stack lifecycle management with continuous updates.
Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Liberty Mutual, PayPal, Reliance Jio, Societe Generale, Splunk, and Volkswagen. Learn more at www.mirantis.com.
Job Description
Mirantis is adding a Technical Support Engineer to our team! We are seeking a Technical Support Engineer to provide world-class technical support for Mirantis Container Cloud technologies. These technologies include Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer.
Mirantis’ Container Support team is on a mission to delight millions of developers and system administrators that rely on the Mirantis Container platform to build, share, and run their distributed applications. Our customer base spans from individuals to SMBs to large global enterprises. As Mirantis continues to experience hyper-growth, the Mirantis Container Support team is setting our sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction.
Main Responsibilities:
Become an expert in Mirantis’ Container technologies and customer deployment environments
Engage with customers via email, remote meetings, and phone calls to support their operation of Mirantis Container platform technologies
Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack
Be an active participant in your team’s efforts to resolve our customer’s complex technical challenges
Partner cross-functionally with product and solution experts to co-develop reference architecture content
Create best-in-class help content and proactively perform audits for our publicly-facing knowledge management system
Identify and recommend process improvements to deliver the highest level of customer satisfaction
Maintain and track detailed records for all customer interactions in our internal ticketing system
Have fun!
Qualifications
BA/BS degree or equivalent practical experience
2+ years technical support experience at a high-growth SaaS technology company
Extensive experience troubleshooting remote Linux system issues
Experience troubleshooting Network issues (bare metal, virtual, cloud)
Strong written and verbal communication skills
Customer service focus
Experience and dedication to creating Knowledge articles
Knowledge of REST API and web applications
Familiarity with Linux distributions (RHEL, CentOS, and Ubuntu)
Familiarity with cloud services (Azure, AWS, GCP)
Familiarity with DevOps software such as Puppet, Chef, and Jenkins
Additional Information
What does Mirantis offer you?
- Work with an established leader in the cloud infrastructure industry.
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
- Be a part of cutting-edge, open-source innovation.
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
- Receive a competitive compensation package with strong benefits plan and stock options.
Mirantis ranked in the top 50 of G2's Best IT Cloud Products of 2021!
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Technical Support Engineer_ROU RBIS
Avery Dennison is hiring a Remote Technical Support Engineer_ROU RBIS
Company Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 32,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion. Learn more at www.averydennison.com
Avery Dennison is an equal opportunity employer.
Job Description
WHAT YOU’LL BE DOING:
As Technical Support Engineer you will provide end user technical support and training.
For this you will liaise with cross functional teams, such as:
- PMO & System Integration team
- Customer Support team
- Field Service team
- IT / 3rd party vendor
This role will focus on:
- Provide 2nd level technical support for Customer Support team, responsible for customer inquiries and resolve technical problems.
- Provide on-call & e-mail support and remote support for customers.
- Provide training / training seminars on hardware/software solutions for customers.
- Participate in Project roll out through collaboration with counterparts with region teams and solution partners.
- Assist and support Senior Technical Support Engineer.
Qualifications
WHAT YOU WILL NEED TO BRING TO THE TEAM:
Avery Dennison has a long history of being a market leader. Your history is important to us. It should include the following:
- Bachelor’s degree required with a preferred major of Computer Science or related disciplines
- 3+ years of experience in Technical support and user training
- Good experience in NT Server 4.0, Google Service, and support in PC hardware/operating systems/office applications/LAN/Networking equipment.
- Strong interpersonal and communication skills with external customers and internal organization
- Fluent English verbal and written communication skills
- Willingness to travel (Travel for support and meetings is expected when required)
- Ability to work well across global boundaries and willingness to work on a “global-clock” (Shift duty support on Weekend and/or holiday is expected by team rotation planning)
Additional Information
WHERE YOU’LL WORK:
Although the function is based in Bucharest, Romania, the role requires you to travel most in EMEA region (and possible globally if required). As a business, we operate multiple factories across the globe as well as having global customers. Mainly the function will be remote working but you will be expected to be present at the Bucharest Office location, at Management request, for specific processes that cannot be coordinated remotely.
Additional information
We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:
- Workplace & work hours flexibility
- International environment
- A growing team with good spirit
- Competitive total rewards
Avery Dennison is an equal opportunity employer.
If you are interested in knowing more about our Diversity & Inclusion approach, please go to https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html
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