Technical Support Engineer Remote Jobs

15 Results

3d

Technical Support Engineer

BeyondTrustRemote United Kingdom
c++

BeyondTrust is hiring a Remote Technical Support Engineer

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22d

Technical Support Engineer

DeskproAustin,Texas,United States, Remote Hybrid

Deskpro is hiring a Remote Technical Support Engineer

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.

Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.

Our Technical Support Engineers help diagnose and solve technical issues by email, phone, and chat. They work with big enterprise customers who have sysadmins of their own, all the way down to single-user accounts with not-so-technical administrators. We aim to provide fast and accurate help whenever it's needed.

What will you be doing?

This is a varied customer-facing role. You'll be performing deep technical troubleshooting to help solve complex problems for our customers. Also, working closely with our Customer Support team and other Technical Support engineers, and you'll often work directly with our software engineers (e.g. reproducing issues, collecting technical information/diagnostics etc) to identify issues in our products and coordinate solutions with customers.

  • 2-3 years experience in technical support (L2 or L3), preferably in product support.
  • Strong written and verbal communication skills are required. You will interact with customers in different stages from pre-sales to potential crisis scenarios. Empathy for our customers and determination to fight in their corner is critical.
  • Ability to learn how to support Deskpro’s technical elements (e.g installing software on servers, APIs, integrations, installers, data migration etc.).
  • A love for problem solving, troubleshooting issues and a strong drive to learn new technologies.


Core competencies

  • Linux web hosting sysadmin experience. You should know your tools very well (e.g. curl, dig, git, traceroute, grep, ssh).
  • Strong familiarity with multiple Linux distributions, including Ubuntu and RHEL.
  • Strong familiarity with the Linux CLI.
  • Experience supporting Nginx, PHP and MySQL.
  • Experience identifying and diagnosing issues from analysing logs, stack traces, browser development tools and HAR exports.
  • Creative problem solving. Deskpro runs on-premise as well as in the cloud; sometimes you will be troubleshooting with incomplete information with no direct access to customer services.


Bonus Points

  • Experience working with container technology (e.g. docker)
  • Experience with cloud platforms (e.g. AWS, GCP)
  • Experience with virtualization technologies (e.g. VMWare, Virtualbox, Hyper-V)
  • Experience with other technology our app uses (SMTP/email, Active Directory, SAML, etc)
  • Experience with Windows and Windows Server.

Competitive Salary + share options

  • Benefits package, including 401k and healthcare benefits.
  • A chance to be truly invested in a growing software company, with generous share options.
  • A mixture of autonomy over your role and real responsibilities to the team and business.

For more information, you can visit ourCareers page

No recruiters or agencies please.

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Progress is hiring a Remote Senior Technical Support Engineer

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.   

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Technical Support Specialist and help us do what we do best: propelling business forward. 

We are seeking a highly skilled Senior Technical Support Specialist to join our team. In this role, you will provide top-tier technical support to our customers and collaborate closely with other internal teams. You will handle the most complex technical issues independently for our Chef product. Your expertise will span multiple technical areas, and you will possess a strong understanding of customer care. As a team player with excellent diagnostic and troubleshooting skills, you will consistently represent our brand, Progress, in all aspects of your role.

In this role, you will:

  • Follow the processes and procedures for technical support workflow.

  • Interact professionally and courteously with all customers and peers. Remain approachable, react calmly under stressful situations, and receive constructive criticism well. Maintain confidentiality.

  • Take ownership and manage customer cases (i.e., tickets, emails, remote assistance) and customer expectations effectively and professionally.

  • Maintain complete and accurate logs of customer interactions and technical details.

  • Run support cases provided by customers and develop reproductions and examples required to identify and resolve problems.

  • Communicate clearly and precisely with customers regarding expectations for callbacks, follow-ups regarding their issues, interactions with development, and other open issues.

  • Independently manage difficult communication with customers in an effective and professional manner.

  • Log product defects and feature requests clearly in the corresponding systems. Provide Engineering with clear and complete information when engineering assistance is required, carrying out recommended diagnostic steps and gathering information as necessary.

  • Demonstrate and apply a good understanding of knowledge-capturing principles (e.g., create new knowledge resources and/or update existing ones - KB and technical articles/documentation, code libraries).

  • Review product documentation, identify topics needing improvement, and contribute accordingly.

  • Take responsibility for professional self-development by attending formal and informal training (webinars, white papers) offered within the office and externally based on your development plan agreed with your manager. For example: industry trends, technologies, etc.

  • Increase product and procedural knowledge through self-training, work with peers, and experience with customer issues.

  • Build constructive and effective relationships with peers and initiate communication to resolve any conflict in an assertive, tactful manner.

  • Capable of supporting new company products with an appropriate level of on-the-job training.

  • Contribute to product specifications by bringing customers' perspectives and identifying support-related implications.

  • Demonstrate a high level of proficiency in the infrastructure related to the product environment while resolving customer issues.

  • Proactively identify issues with the product and enter clear and precise information on how to reproduce them using the bug tracking system. Provide additional information to Development as needed to resolve bugs.

Your background:

  • At least 5+ years of related professional experience. Knowledge of Chef is a plus.

  • Excellent verbal and written communication skills, including effective listening skills.

  • Excellent command of English.

  • Solid analytical and troubleshooting skills specific to software-related issues.

  • Strong customer service skills.

  • Programming experience or knowledge of programming languages/technologies.

  • Demonstrated ability to handle a large number of cases efficiently and effectively.

  • Must be able to multi-task in a fast-paced environment and handle all accountabilities with minimal supervision while maintaining attention to detail.

If this sounds like you and fits your experience and career goals,we’dbe happy to chat.What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and alsoto enjoy:

  • Compensation:Base salary plus bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
  • Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress
  • Time-off and Leave:Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
  • Well-being: A global well-being program focused on physical, mental, and financial health
  • Focus on Employee Experience:We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
  • Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.

Apply now! 

#LI-NT1
#LI-remote 

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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+30d

Technical Support Engineer

Xtremax Pte. Ltd.Singapore,Central Singapore,Singapore, Remote Hybrid
Design

Xtremax Pte. Ltd. is hiring a Remote Technical Support Engineer

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Indonesia ? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities

  • Monitoring Alert of Website Down & Data Entry 
  • Incident Handling and Incident Report Management 
  • Communicate with respective Account Executives, Infra, and Developers 
  • Support NOCs
  • Assist CWP's Service Desk, incident of infrastructure, and portal 

  • Able to speak and write in English. 
  • Preferable skill and experience: 
  • Has working experience in Customer Service 
  • Understand basics of IT 
  • Passionate in Customer Service 
  • Have an eagerness to learn new things. 
  • Must be able to work during the night shift. 
  • Preferably majoring in IT or English Literature 
  • Fresh graduates are welcome to apply
  • Only Singaporean / Singapore Permanent Resident May apply

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+30d

Technical Support Engineer

wordpresspythonjavascript

Cloudflare is hiring a Remote Technical Support Engineer

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Location: Kuala Lumpur, Malaysia

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You’ll do

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare’s technology and gain a deeper understanding of internet technologies.

Examples of desirable skills, knowledge and experience

  • You are comfortable communicating in writing and always put the customer first
  • You are a motivated self-starter who always looking to expand your skill sets
  • You take initiatives and capable of learning new technologies / systems / features with little guidance
  • You enjoy troubleshooting and solving unknown technical problems and issues
  • You are inquisitive and able to communicate to different kind of audiences
  • You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
  • You understand how the Internet works

Bonus Points

  • You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
  • You have experience installing and configuring web servers like Apache, Nginx, and IIS
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have web development, hosting, or customer support experience
  • You have the ability to read and write in multiple languages

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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+30d

Tier 2 Technical Support Engineer

WorkStepPortland,Oregon,United States, Remote

WorkStep is hiring a Remote Tier 2 Technical Support Engineer

WorkStep is the leading employee engagement platform for the frontline. Our comprehensive solution brings HR and Operations teams together to help reduce turnover, increase productivity, and engage the hourly workforce. With WorkStep, leaders gather the feedback they need to take action and drive their business forward.

Our mission is simple: to make the supply chain a better place to work. WorkStep’s holistic employee engagement solution ties feedback to business outcomes and empowers leaders to drive meaningful, organizational change. By bringing comprehensive listening, predictive analytics and workforce communication together in one solution, WorkStep gives companies within e-commerce, manufacturing, retail, CPG, transportation, and logistics the tools they need to take action and transform their business.

We are seeking a skilled and proactive Tier 2 Support Engineer to join our team. This role involves fielding and resolving complex or technical customer support cases escalated from our Tier 1 support team. The role involves diagnosing technical issues related to software bugs, collaborating with customer-facing teams to triage with stakeholders, and working closely with our engineering team to resolve technical problems. The ideal candidate will be a clear communicator and problem-solver who is adept at managing multiple tasks and can deliver effective solutions promptly.

  • Minimum of 3 years of experience in technical support, specifically in a SaaS environment.
  • Strong understanding of web technologies, including HTML, CSS, JavaScript, and server-side components.
  • Experience with SQL databases and the ability to write and troubleshoot SQL queries.
  • Excellent problem-solving skills and the ability to manage multiple tasks under pressure.
  • Strong communication skills and the ability to work effectively in a team environment.
  • Familiarity with support ticketing systems and experience in documenting technical content
  • Passion for the WorkStep mission

Preferred Experience

  • Experience supporting enterprise SaaS is highly desired
  • Experience with early stage startups is preferred
  • Previous experience in a Tier 2 support role or higher
  • Knowledge of programming languages such as Python, Java, or PHP is a plus
  • Experience with API integrations and troubleshooting
  • Bachelor’s degree in Computer Science, Information Technology, or related field

WorkStep is a fully remote company, meaning our team can work from where it suits them—whether that's East Coast or West Coast, in the mountains, or at the beach. We're a collaborative bunch who are focused on helping our customers succeed and deliver results, FAST. But we also know how to have fun and enjoy each other's company. Our benefits include:

  • Remote working environment
  • Flexible PTO
  • Top-notch technology
  • Annual team building on-sites
  • Workspace, wellness, and professional development stipends
  • Internet and phone reimbursement
  • Competitive company-sponsored health, vision, and dental benefits package
  • Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission

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+30d

Technical Support Engineer

Simon DataRemote - Chile
sqlc++python

Simon Data is hiring a Remote Technical Support Engineer

 

About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Do you enjoy figuring out how everything is related and working as it should? As a member of our Technical Support team, you will help sort and resolve issues that impact reliability and speed of our product. You’ll recognize and prioritize trends in customer issues and help create processes to address them. You will grow to be a resource across the company as you deepen your knowledge of the engine that runs Simon Data. You will partner with our Customer Success, Product Management, and Engineering teams to quickly navigate tricky requests and customer issues.

What You’ll Do

  • Work through and own escalated questions and issues with the goal of solving issues, identifying remediation steps, training others and updating the knowledge base.
  • Track and report on issue types recommending product and process improvements 
  • Debug and troubleshoot complicated, technical issues
  • Partner with Customer Success, Product Management, and Engineers to help identify improvement areas
  • Take part in a 24/7 on call process to ensure our systems are operating as expected and escalation paths are followed if needed

Qualifications

  • Ability to troubleshoot technical problems using SQL, Python, and debugging Jinja
  • Ability to read and comprehend code (preferably Python) to troubleshoot and recommend fixes
  • Strong communication skills
  • A passion for working with data
  • Thoughtful, curious and a problem solver
  • Personable, collaborative, and a sense of humor
  • Previous background as an engineer a plus

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



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+30d

Technical Service Engineer

Abel & ColeWimbledon/Andover, GB - %LABEL_POSITION_TYPE_REMOTE_HYBRID%
sqlazure

Abel & Cole is hiring a Remote Technical Service Engineer

Technical Service Engineer

Who We Are:

Abel & Cole has pioneered organic, ethical and sustainable food delivery for over 30 years. Doing things better is our bread and butter; from saving over 60 million plastic bags by using reusable boxes for our food deliveries, to finding alternatives to plastic long before it hit the headlines. We are forever challenging ourselves to find the most positive way to do business and want everyone to eat organic because it’s one way to save the future. It’s these values that enabled us to become B Corp certified; an optional audit we’ve gone through to recognise how we put people and planet before profit, as well as help us find room for further improvement.

We’re looking for more people to join our team of almost 600, to share our passion for doing the right thing even bigger and better than we do already. In a fast paced and competitive market, we know it’s our people who make the difference. We’ve learnt how important it is to recognise, develop and promote from within; and that trusting people lets them come up with the best ideas and that helps our entrepreneurial spirit to thrive.

Role Summary:

You will be joining a dedicated support team, responsible for the IT infrastructure across 14 sites, supporting over 500 users. You will proactively administer our servers, services and network infrastructure, deliver enhancements through project work and resolve escalated 2nd and 3rd line support issues, helping to ensure that SLAs are met.

You will be based out of our Wimbledon or Andover offices (on-site two days a week with remote working up to three days). Occasional travel will be required to other sites. You will report into the Service Team Lead and your support responsibilities will include configuration, maintenance and troubleshooting of IT hardware as well as some out-of-hours cover.

What You Will Be Doing:

• Supporting Windows Server Operating Systems, including File and Print Services, Hyper-V, MABS and SQL

• Supporting our Azure, MS365 and Exchange Online environments

• Supporting network connectivity at and between all sites, including firewall management and switch configuration

• Leading the business transition from legacy file shares to SharePoint Online.

• Working with colleagues on a range of projects

• Providing software support for Windows and OSX, as well as hardware support for servers, desktops, printers and phones

• Using InTune to deploy and manage clients, including through Windows Autopilot.

• Engaging with stakeholders at all levels of the business and third-party vendors where needed

• Monitoring and maintenance of systems to ensure availability, performance and capacity

• Act as an ambassador for our B Corp values: make all decisions with our social and environmental impact in mind and look for opportunities, no matter how small, to use our business as a force for good

About You:

• Configuring and supporting Windows Server OS, as well as underlying hardware

• Knowledge of networking concepts (layers 1 – 7)

• Excellent written and verbal communication skills, as well as outstanding attention to detail

• Positive attitude to teamwork and willingness to learn new things

• Understanding of security and privacy best-practices, including GDPR and PCI compliance

Behaviours:

• Genuine passion for technology and its practical application, with a real desire to share knowledge, help others out and develop skills

• Commitment to a hard-working ethical and professional culture

• Professional integrity and a responsible attitude to security and confidentiality

• Passion for finding solutions, and the ability to present to technical and non-technical audiences at all levels of the business

• Ability to prioritise work effectively

This is a hybrid role which can be based out of our Wimbledon or Andover offices, with 2 days required, on site, per week.

Want To See More:

Check us out at: www.abelandcole.co.uk, https://bcorporation.net/directory/abel-cole, and Instagram

Abel & Cole promotes equal opportunities for all employees. We want our employees to feel they can be themselves at work and develop their talents to the full. Members of staff are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully.

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+30d

Technical Support Engineer

Elation HealthUS- Remote
jirasqlsalesforceapi

Elation Health is hiring a Remote Technical Support Engineer

The Technical Support Engineer’s main responsibility is to field issues that are escalated to us by customer-facing teams within the company. Technical Support Engineers are responsible for assessing, gathering additional context where needed, and determining an appropriate action plan for issues assigned to them. Technical Support Engineers collaborate internally with other members of the team, with customer-facing and prod-dev teams,  as well as externally with vendors and customers to develop a complete understanding of the issue at hand, and advocate for the customer to ensure an accurate and timely resolution. Technical Support Engineers are self-starters and owners, leveraging both their knowledge of technical tools, our customers and our product to strive for the best possible outcome on every issue they are responsible for; they are attentive to detail, analytical, and highly empathetic in their approach to our work. Technical Support Engineers are able to balance competing priorities, independently manage their workload, and are team players committed to Elation’s mission and goals. 

Role and Responsibilities

  • [80%] Field issues which involve application/technical troubleshooting including log analysis and data queries, routine escalations and vendor communication. For example:
    • Identifying and solutioning issues with edge case Elation Health user workflows
    • Data not syncing between Elation Health and API // HL7 integrated vendor
    • Identifying issues which require data manipulation not possible in the Elation Health app and coordinating those updates with data services personnel
    • Identifying, reproducing and escalating product defects to engineering teams
  • [10%] Propose, plan and own documentation, trainings, templates, etc. where appropriate, to streamline how the team handles escalations, as well as how other teams field and assess these types of issues
  • [10%] Collaborate with senior members of the team, as well as leads and manager, to identify opportunities for process improvement
  • Participate in 1 to 2 weekend/holiday on-call rotations per year

Personal Qualifications

  • Manages time effectively and works independently, self-starter
  • Empathetic in their approach to work, and passionate about the user experience we support 
  • Liases effectively between internal and vendor teams, as well as with customers directly where appropriate
  • Thinks critically about problems and is able to creatively plan next steps on a wide range of issues
  • Demonstrates strong written and verbal communication skills, professionalism
  • Effectively ascertains when work requires escalation to senior team members and/or assistance from leads or manager
  • Bachelor’s degree or equivalent experience
  • 1-3 years experience in a customer service, customer-facing, or health care environment 
  • 1+ years experience in a technical support role 
  • Familiarity with Salesforce, Jira, & Looker platforms is recommended 
  • Familiarity with HL7, APIs, and SQL is preferred

Salary: $70,000 - $75,000 USD


Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

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ReCharge Payments is hiring a Remote Associate Technical Support Engineer

Who we are

In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.

Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and customizable bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 90 million subscribers, including brands such as Blueland, Hello Bello, CrunchLabs, Verve Coffee Roasters, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.

Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.

Overview

In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls.

 

What you'll do

  • Live by and champion our core values: #day-one, #ownership, #empathy, #humility

  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants

  • Communicate clearly in writing to both technical and non-technical people

  • Communicate clearly in writing in a timely manner via live chat

  • Communicate clearly and effectively via phone with customers on the premium plan

  • Identify patterns, recommend improvements, and filter out unimportant issues

  • Contribute to the ongoing development of documentation and best practices

  • Assist with successful on-boarding of new customers

 

What you'll bring

  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred

  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen

  • A passion for problem solving and the humility to ask for assistance

  • A sense of urgency and a satisfaction from going above and beyond to provide solutions

  • Ability to work remotely and desire to make an impact at a boot-strapped start-up

  • Excellent customer service and English fluency (written and spoken)

  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 

  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)

  • Ability and desire to work flexible shifts shifts

  • 2+ years of experience in technical customer support at a SaaS company, or similar

Recharge | Instagram | Twitter | Facebook

Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. 

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.

#LI-Remote

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ReCharge Payments is hiring a Remote Associate Technical Support Engineer (Australia)

Who we are

In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.

Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.

Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.

Overview

In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls.

Please note: this role is a remote contract rolebased in Australia and will have a scheduled shift of Tuesday-Saturday, 9am-5pm AEDT.


What you'll do

  • Live by and champion our core values: #accountability, #collaboration, #iterate, #details

  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants

  • Communicate clearly in writing to both technical and non-technical people

  • Communicate clearly in writing in a timely manner via live chat

  • Communicate clearly and effectively via phone with customers on the premium plan

  • Identify patterns, recommend improvements, and filter out unimportant issues

  • Contribute to the ongoing development of documentation and best practices

  • Assist with successful on-boarding of new customers


What you'll bring

  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred

  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen

  • A passion for problem solving and the humility to ask for assistance

  • A sense of urgency and a satisfaction from going above and beyond to provide solutions

  • Ability to work remotely and desire to make an impact at a boot-strapped start-up

  • Excellent customer service and English fluency (written and spoken)

  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 

  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus

  • Ability and desire to work flexible shifts shifts

  • 2+ years of experience in technical customer support at a SaaS company, or similar

Recharge | Instagram | Twitter | Facebook

Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. 

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.

#LI-Remote

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+30d

Technical Support Engineer

SamsaraRemote - Mexico
Full Time1 year of experience

Samsara is hiring a Remote Technical Support Engineer

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified™ 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas’ Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

Click hereto learn more about Samsara's cultural philosophy.

About the role:

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support teamwithin the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.  

The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills. You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams. 

This role will require you to work from our Mexico City office as needed to handle support escalations. You must reside within a 1.5 hour commuting distance from the office.

You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
  • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara. 

In this role, you will: 

  • Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
  • Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
  • Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
  • Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-servisablity for our end users.
  • Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
  • Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
  • Team Player: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

  • B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
  • 6 months - 1 year of experience in support, engineering, or other technical roles.
  • Bilingual English and Spanish is a must.
  • Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
  • Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
  • Excellent written and verbal communication skills, you can speak both Engineer and Human.
  • Strong bias for action, ability to dive deep, and insistence on the highest standards.
  • Ability to work in a hyper growth environment with shifting priorities.
  • Willingness to work flexible hours during nights and weekends is preferred.

An ideal candidate also has:

  • Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
  • Trilingual English, Spanish and French is a big plus.
  • Familiarity with using CRMs like Zendesk or Salesforce.

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click hereif you require any reasonable accommodations throughout the recruiting process.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

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+30d

Senior Technical Support Engineer (L3)

Live PersonBengaluru, Karnataka, India (Remote)
Bachelor's degree3 years of experienceazurekubernetesAWSbackend

Live Person is hiring a Remote Senior Technical Support Engineer (L3)

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are looking for an accomplished and experienced Senior Technical Support Engineer to join our Support team in India. As a Senior Technical Support Engineer, you will help provide excellent support to our enterprise-level customers, using your expertise in cloud technologies and troubleshooting skills

You will report to the Regional Support Manager

If you are an experienced Senior Technical Support Engineer with a passion for cloud technologies, excel in a customer-centric environment, and enjoy solving complex problems, we encourage you to apply. Join our team and be part of our mission to provide top-notch support to our valued customers in the ever-evolving cloud industry

You will:

  • Be a Subject Matter Expert (SME) in backend systems, specialising in Network, Security, Stateless services, Web and App servers.
  • Troubleshoot and resolve complex technical issues raised by customers, ensuring resolution within Service level agreements.
  • Be the primary contact for customer issues, liaising between customers, Product Management, Engineering, and other teams.
  • Be the "voice of the customer" and provide valuable insights and feedback to the development and service teams for recurring issues.
  • Collaborate with product developers, building knowledge in Support, troubleshooting tools, and methodologies.
  • Analyse recurring issues and contribute to the development of processes and requirements for better customer support solutions.
  • Mentor and educate team members, empowering them to handle technical escalations.
  • Demonstrate a customer-centric approach, delivering exceptional support experiences while working with some of the world's top brands.
  • Be comfortable with 24/7 shift work and on-call duties to address important customer issues

You have:

  • Minimum of 3 years of experience working as a Tier 3/4 Support Engineer or equivalent customer-facing position.
  • Experience supporting enterprise-level customers with Fortune 500 organisations.
  • Expertise in analysing, troubleshooting, and providing solutions for deep and complex technical issues.
  • Knowledge of web technologies and protocols.
  • Proficiency in troubleshooting different backend systems that support our platform end-to-end.
  • Experience communicating with enterprise customers through chat, email, and phone, including managing technical bridges during important situations.
  • Open to acquire new knowledge and learn new technologies and to initiate new projects to improve processes and customer support.
  • Experience with object-oriented languages and server-side scripting.
  • Experience with relevant technologies, such as SaaS and Cloud Infrastructure (AWS, GCP, Azure), network and web protocols (WS, TLS, HTTP), web and app servers (nginx, tomcat), IaaS/PaaS technologies (Kubernetes), and security and authorization principles (OAuth, JWT, TLS, or zero-trust).
  • Proficiency in scoping and trends analysis using databases, monitoring tools (Grafana, Graphite), and logging systems (Kibana, Splunk, logstash).
  • Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

Benefits:

  • Health: medical, dental, and vision
  • Time away: vacation and holidays
  • Development: Generous tuition reimbursement and access to internal professional development resources.
  • Equal opportunity employer
  • #LI-Remote



Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 



Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

 

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+30d

Technical Support Engineer I

ClassyRemote, US
salesforcec++

Classy is hiring a Remote Technical Support Engineer I

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

About the Department:

The Technical Support Engineering team is part of the Care Team (Customer Support Team). The Care Team solves customer problems and answers technical questions via phone, email, and chat. Care is the voice of the customer, and we go above and beyond to advocate on behalf of our nonprofit clients to make this product and support experience world class.

About the Product You'll be Supporting:

Classy for Salesforce is the leading Salesforce integration within the nonprofit fundraising space. Classy has partnered with Salesforce in providing a world class Salesforce integration that allows the sync of data from Classy to Salesforce in near real time. This is a position where you will learn the inner workings of the Classy for Salesforce Integration architecture, and gain a deeper understanding of Classy and the Salesforce ecosystem.

Classy is looking for an integral addition to our tight-knit but growing Care team! The Technical Support Engineer I (Salesforce) will become a resident product expert, specializing in the Classy for Salesforce integration. Must be able to communicate successfully with our customers on their support cases and thrive in a customer facing role. The 3 core components of this position are:

  • Client Email Queue Management (80%) – Help maintain SLA’s on client submitted technical support cases.
  • Client Phone Calls (10%) – When requested, provide support via client calls
  • Internal Team Support (10%)– Help answer questions from cross functional teams in regards to the integration

Daily responsibilities include:

  • Become a product expert on the core features and functionality of the Classy for Salesforce Integration
  • Respond to customer support emails and phone calls to answer product questions
  • Provide general troubleshooting for client reported product issues
  • Help identify whether a client reported issue is an issue with the product, or is specific to the client’s Salesforce instance/configuration
  • Escalate product bugs to Support Level 2
  • In collaboration with Support Level 2, identify the most impactful bugs for fix prioritization
  • Work with manager on identifying queue trends for case deflection opportunities
  • Answer internal team questions regarding the integration
  • Collaborate with cross functional partners on case statuses and next steps

Qualifications:

  • 2+ years experience in a client-facing technical role.
  • Bachelor’s degree or have equivalent work experience.
  • Desire to deliver positive customer experiences
  • Ability to professionally and respectfully address customer concerns and provide concise feedback.
  • Excellent communication and troubleshooting skills
  • Must be a self-starter that is willing to self learn at times

Why you’ll love it here...

  • Market competitive pay
  • Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
  • 401(k) retirement plan with company matching
  • Hybrid workplace with fully remote flexibility for many roles
  • Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
  • A variety of  mental and wellness programs to support employees  
  • Generous paid parental leave and family planning stipend
  • Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
  • Learning & development and recognition programs
  • Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
  • Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
  • Employee resource groups
  • Your work has a real purpose and will help change lives on a global scale.
  • You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
  • We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
  • We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $56,700 - $76,500 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Learn more about GoFundMe:

We’re proud to partner withGoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom

 

 

 

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+30d

Technical Support Engineer

BEUMER GroupSomerset, New Jersey, Remote
linux

BEUMER Group is hiring a Remote Technical Support Engineer

Job Description

General Responsibility

The Technical Support Engineer is a hands-on position requiring excellent technical, organizational, and communication skills. The Technical Support Engineer applies sound electrical and controls experience and builds upon your capacity to support our hotline team based upon the needs of our clients within North America, Mexico, and Central America regions.  

Additionally, the Technical Support Engineer is responsible for the coordination and execution of hotline services to support our expanding and legacy customer base. The focus of this position will be on the development of this group in terms of process, organization, training, reporting and coordination with our European hotline groups.  

The Technical Support Engineer will assist in BEUMER's growth by satisfying the needs of our clients within North America, Mexico, and Central America regions in an effort to localize the resources in our region. 

This position offers the opportunity for substantial career development and will work with the full range of technical resources including Mechanical Engineering, Software Developers, Electrical Engineering, Project Management as well as Customer Support personnel.

Aspects of this responsibility will involve additional training and or site visits that will require extensive travel. The majority of this training will be within North America, but will also require extensive international travel.

Responsibilities

  • Ability to learn and understand electrical and control aspects of installed systems
  • Access and troubleshooting of electro-mechanical components and systems, including PLC and PC communications
  • Understanding system applications and how they translate into operational and functional requirements
  • Effective, courteous communication with customers and provide technical expertise to guide and aid in issue resolution
  • Investigate a root cause analysis or develop another corrective action in resolving issues
  • Communicate and coordinate problem resolution actions with engineering, customer support, and other personnel to resolve issues
  • Interpret maintenance manuals, schematics, wiring diagrams and other documentation
  • Instructs and directs workers in servicing and repairing equipment
  • Consults with Engineering personnel to resolve unusual problems in system operation and maintenance
  • May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance
  • Understand electrical drawings and specifications as they relate to machine control programming
  • Develop and implement strategies and standards for training, skills matrix, response and reporting
  • Utilize best practices with our European hotline and technical groups
  • Utilize stage gate process in regard to hotline and new systems
  • Utilize best practices of Service Now, as defined by Technical Team Leader
  • May be assigned to special projects or required to perform other duties not listed above, which may vary from time to time as determined by management, to meet company needs

Qualifications

Required Skills and Abilities

  • Associates or Bachelor’s Degree in Electrical Engineering, Engineering Technology, technical courses of study or other combinations of experience and training that meet the minimum requirements
  • Strong time management and customer service skills
  • Attention to detail
  • Strong communication skills: verbal, written and interpersonal
  • Ability to handle multiple tasks and work under pressure; sense of both urgency and thoroughness
  • Professional, positive, and energetic attitude
  • Self-motivated, trustworthy, respectful of others

Knowledge of:

  • Strong PC skills (Windows, Word, Excel, remote capabilities)
  • Strong understanding of industrial power, electrical and control circuits and devices
  • Good understanding of networks and networking
  • Demonstrated capability in PLC programming, with specific focus on SCO Unix, Linux, Siemens, and Allen Bradley based systems
  • Ability to interpret schematics, diagrams and other documentation

Ability to:

  • Attention to detail and the ability to learn quickly
  • Works as part of the team
  • Use computer-based tools for communication, trouble shooting, and programming
  • To quickly acquire programming skills for machine control platforms
  • Works remotely, while working independently
  • Travel Required: 80% travel in the first year. Estimated 50% travel in the following years

DesiredExperience

Demonstrated expertise of:

  • Sortation systems; i.e. Crisplant Legacy systems, etc.
  • Electrical and control troubleshooting
  • PLC and PC based Programming

Commitment Required. We are looking for a long-term commitment, the ability to set and meet goals, and the willingness and ability to travel.

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