Job Description

As we continue to expand our European operations, we are looking to develop a team of high performing Software-as-a-Service (SaaS) Account Executives that are driven to succeed and thrive on the challenge that comes with taking a new product to market. You will be an experienced sales professional, who has a proven track record of selling to at all levels of clients and is comfortable building a territory from scratch.

You will bring significant experience in developing relationships with Senior Executives and a history of selling innovative software in a B2B, SaaS environment.  Although you will be required to work remotely, by no means will you be left to your own devices; we will provide you with all the tools, training and support you could ever need to succeed - and we want nothing more than for you to be as successful as possible!

• Prospect and sell to New Logos and establish and develop an account-based Sales Strategy to achieve sales quotas.
• Follow a systematic Sales Process to progress prospect sales campaigns.
• Win new customers through self-sourcing activities, research, responding to leads and building exceptional internal and external relationships.
• Manage a complex sales-cycle to prospective senior executives and/or multiple constituencies within an organization (Manufacturing Operations, Demand Management, Finance, IT).
• Manage all sales activity and forecasting of revenue in SalesForce.

Qualifications

• Speaks Danish or Swedish, or Norwegian
• Resides in Germany, Netherlands, or UK
• A minimum of 5 years previous sales experience with SaaS experience essential; Experience in a start-up sales environment will be viewed favourably
• Mastery in leading SaaS sales cycles from end-to-end with demonstrable experience meeting and exceeding sales quotas up to €1M
• Tenacious, highly motivated hunter who has achieved or exceeded sales quota.
• Ability to penetrate and sell to executive-level decision-makers.
• The ability to identify existing and emerging client needs and to articulate the corresponding benefits of Assents offerings.
• Self-sufficient in the development and delivery of all sales cycle artifacts including presentations, proposals, etc. and have experience working with CRM tools
• Must be an articulate, persuasive and passionate communicator with excellent written and verbal skills in English. Being fluent in German, French, Italian or any of the Scandinavian languages is an added advantage.

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Job Description

The Supplier Support Associate is an entry level role that reports to the Manager, Supplier Support. The Supplier Support Associate forms part of the wider Supplier Support team and assists with obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

Key Requirements and Responsibilities

• Communicate with Korean and English speaking suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with top tier suppliers to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
• Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
• Validate and ensure Quality Assurance for compliance data provided by our suppliers; 
• Act as a peer mentor to Supplier Support Agents as required;
• Keep up to date with new regulations and changes in Assent’s products to become an expert in your field;
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

• Excellent verbal and written communication skills, primarily in English and Korean;
• Approximately 1 year of related work experience, providing support to external customers in English or Korean;
• You must currently reside in Malaysia and be eligible to work for any employer in the country - Assent is not able to provide Visa Sponsorship or Assistance;

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Job Description

As the AI Solution Architect at Assent, you will lead the adoption and strategic integration of off-the-shelf AI tools, prioritizing AI-as-a-service models (e.g., ChatGPT, Gemini, Salesforce Agentforce) to enable transformative outcomes across Assent’s operations. Your role will be pivotal in enabling cross-functional teams to leverage AI capabilities effectively, from hands-on implementation to training and governance. Focusing on the practical integration of pre-trained models, you will guide API configurations, manage vendor relationships, and provide the enablement support needed to drive measurable impact across Assent’s operations.

• Identify and evaluate third-party AI models for Assent’s strategic objectives, ensuring the selected tools deliver measurable value and align with our business needs.

• Assess the alignment of pre-built models with specific business needs, from customer support to sales enablement.

• Oversee API integration and configuration for smooth and scalable implementation.

• Reduce development time by matching business requirements with the right off-the-shelf tools, allowing Assent’s teams to deploy AI quickly and efficiently.

• Equip business teams to use AI models effectively and independently.

• Develop and deliver workshops, documentation, and best practices to empower non-technical teams.

• Guide teams on leveraging tool-specific features, such as choosing between direct interactions vs. API integrations for optimized performance.

• Foster self-service AI adoption across Assent, enabling teams to seamlessly incorporate AI into their workflows.

• Manage relationships with AI-as-a-service vendors and oversee tool integrations.

• Evaluate AI vendor offerings, manage technical support needs, and ensure Assent gets the best use from its enterprise agreements.

• Oversee API configurations, customize settings, and ensure integrations align with Assent’s data governance and compliance requirements.

• Optimize costs, manage vendor relations, and ensure alignment with Assent’s privacy and compliance standards.

• Establish structured governance for AI tool use, ensuring ethical and compliant adoption.

• Co-develop policies for responsible use of third-party AI models, covering data privacy, transparency, and limitations of off-the-shelf solutions.

• Facilitate the monitoring of model performance, reliability, and usage metrics, implementing adjustments for improved outcomes.

• Mitigate risks, maintain compliance, and ensure ongoing alignment with Assent’s governance standards.

• Continuously evaluate and refine AI implementations, collecting user feedback and usage data to optimize and evolve tool configurations for ongoing alignment with business objectives.

• Collaborate with stakeholders across departments to ensure AI solutions are tailored to functional needs, delivering impactful, real-world results.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field.

• Experience: 10+ years of experience in technical roles with a demonstrated progression in responsibility and scope. At least 5 years of specialized experience in technology solution design, AI integration, or SaaS adoption, with a strong focus on implementing third-party AI tools to drive business outcomes and optimize solutions.

• Proven enablement and optimization experience, skilled in empowering teams to adopt and integrate AI solutions effectively. Able to translate complex AI concepts into practical applications, driving skill development and enhancing impact through hands-on support.

• Strong familiarity with generative AI capabilities, including experience in optimizing and configuring models like ChatGPT for targeted business use cases through customization techniques such as prompt engineering, retrieval-augmented generation, and contextual embedding.

• Exceptional analytical skills with the ability to translate business requirements into effective AI configurations and monitor AI model effectiveness against predefined metrics.

• Proficiency in API integration, cloud-based AI solutions (e.g., OpenAI, Google AI, Azure Cognitive Services), and a solid understanding of AI-as-a-service platforms.

• Strong background in managing vendor relationships, evaluating third-party AI models, and ensuring data governance and regulatory compliance.

• Proven experience in creating documentation and training materials, with a focus on simplifying complex technical concepts for non-technical audiences.

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Job Description

As we continue to expand our European operations, we are looking to develop a team of high performing Software-as-a-Service (SaaS) Account Executives that are driven to succeed and thrive on the challenge that comes with taking a new product to market. You will be an experienced sales professional, who has a proven track record of selling to at all levels of clients and is comfortable building a territory from scratch.

You will bring significant experience in developing relationships with Senior Executives and a history of selling innovative software in a B2B, SaaS environment.  Although you will be required to work remotely, by no means will you be left to your own devices; we will provide you with all the tools, training and support you could ever need to succeed - and we want nothing more than for you to be as successful as possible!

• Prospect and sell to New Logos and establish and develop an account-based Sales Strategy to achieve sales quotas.
• Follow a systematic Sales Process to progress prospect sales campaigns.
• Win new customers through self-sourcing activities, research, responding to leads and building exceptional internal and external relationships.
• Manage a complex sales-cycle to prospective senior executives and/or multiple constituencies within an organization (Manufacturing Operations, Demand Management, Finance, IT).
• Manage all sales activity and forecasting of revenue in SalesForce.

Qualifications

• Speaks French, Italian
• A minimum of 5 years previous sales experience with SaaS experience essential; Experience in a start-up sales environment will be viewed favourably
• Mastery in leading SaaS sales cycles from end-to-end with demonstrable experience meeting and exceeding sales quotas up to €1M
• Tenacious, highly motivated hunter who has achieved or exceeded sales quota.
• Ability to penetrate and sell to executive-level decision-makers.
• The ability to identify existing and emerging client needs and to articulate the corresponding benefits of Assents offerings.
• Self-sufficient in the development and delivery of all sales cycle artifacts including presentations, proposals, etc. and have experience working with CRM tools
• Must be an articulate, persuasive and passionate communicator with excellent written and verbal skills in English. Being fluent in German, French, Italian or any of the Scandinavian languages is an added advantage.

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Job Description

The Revenue Operations Specialist will have a wide range of duties as part of Assent’s Revenue Operations team. This role will play an integral part in delivering on the ongoing reporting, systems administration, and operational coordination of the team, including translating data into easily digestible information. This role requires timely communications with Sales, Business Development, Customer Success, and other departments, including Marketing, Finance, EDITS and Product. The ideal candidate is highly organized with impeccable attention to detail and solid interpersonal and analytical skills.

Key Requirements & Responsibilities:

• Assist in administering and managing the tools and systems necessary to properly and efficiently measure and report on Revenue operations deliverables.
• Assist with continuous analysis and Optimization of the Customer Journey:
  • Evaluate current customer journey touchpoints and identify areas for improvement.
  • Develop strategies to streamline and enhance the customer experience.
  • Implement feedback loops to constantly refine and improve customer touchpoints.
• Assist with design of new/refined processes through the Customer Journey, and ensure enablement is effective.
• Leverage data analytics (leveraging the Revenue Data Team as well as self-generated reporting) to assess the effectiveness of customer journey touchpoints and make recommendations for improvement.
• Go to Market team(s) Support: 
  • Work closely with all Go to Market teams to enhance Qualified Meetings, ARR, customer retention, minimize churn, and identify expansion opportunities.
  • Provide insights to improve Customer onboarding, customer satisfaction, customer retention.
• Work with other teams (Product Ops, EDITs, etc.) to leverage data from other internal tools such as Pendo, to improve/enable more effective/successful interactions between CSMs and Customers.
• Manage, maintain, and improve quoting processes (including Deal Desk) as well as contract creation, renewal deal creation.
• Act as Subject Matter Expert (SME) for CPQ, and Quote-to-cash process.
• Communicate updates and changes to AEs, BDs, and CSMs.
• Collaborate with the Sales, Customer Success, Marketing, Product, and other required teams to ensure the customer journey aligns with company goals and objectives.
• Share insights and updates on customer journey initiatives with Revenue Operations Leadership to help inform future initiatives.
• Ad-hoc reporting for AE, BD & CSM to Sales and CS Management across all systems and tools, in partnership with Revenue Data Team. 
• Management of processes enabling key milestones such as customer kickoffs and on-boarding, project planning, QBR’s etc.
• Contribute to mapping the customer life cycle and identify opportunity areas to better support customers key milestones.
• Active participation in driving and implementing operational projects and initiatives that enable the Revenue Organization and well as Sales and CS’s success and optimization.
• Ensure the internal tools and systems are current and track usage of AEs, BDs, and CSMs.
• Provide general administrative support to Sales Team & Sales Management, BD Team & BD Management, CS Team & CS Management.
• Continuous learning and adaptation:
  • Keep abreast of the latest trends and best practices in customer journey mapping and Salesforce functionalities.
  • Recommend and implement new tools or strategies to stay ahead of industry standards.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.

Qualifications

We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications

• 3 - 5 years of experience in a revenue operations, sales or marketing support function; 
• Solid experience using Salesforce;
• Other experience with sales enablement tools such as ZoomInfo, LinkedIn SalesNav, Gong, Outreach, RingLead and D&B, is considered an asset; 
• Excellent oral and written communication skills in English - you communicate clearly, concisely, and with tact;
• An education in Business Administration/Marketing/Sales/Operations or a related area of study is considered an asset;

Reasonable Accommodations Statement:To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

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Job Description

The Supplier Support Agent will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with Assent’s Enterprise and Mid-Market suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
• Validate and ensure Quality Assurance for compliance data provided by our suppliers;

Qualifications

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

• Great verbal and written communication skills, primarily in English, however proficiency inMandarin (verbal and written) is mandatory for this role;
• A plus for proficiency in Japanese or Korean language;
• Bachelor’s Degree/Higher diploma from a recognized learning institution;
• 1 years related work experience would be considered an asset (eg. administration, call centre representative, hospitality);
• Computer proficiency using MS Office Suite and Google Applications;
• Take note that this an Entry Level Role;

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Job Description

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
• Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues

Qualifications

• Excellent verbal and written communication skills in German and English
• Related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
• Solid ability to manage time effectively and juggle multiple priorities at one time;
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;

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Job Description

Position Summary

Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Key Requirements & Responsibilities 

• Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones; 

• Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.

• Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics. 

• Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews: 

  • Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;

  • Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported. 

  • Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams. 

• Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.

• Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.

• Take on special projects to enhance customer success management processes.

• Serve as a peer partner to new team members as required.

• Coordinate user permissions in the Assent platform with Platform Operations.

• Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.

• Possess intermediate regulatory knowledge in order to consult with clients in program direction;

• Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.

• Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications

• Excellent oral and written communication skills in German - you communicate clearly, concisely and with tact, additional languages are considered an asset;

• Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;

• Working knowledge of consultative customer management and/or project management roles; 

• Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;

• Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;

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Job Description

The Implementation Consultant will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful implementation of Assent’s software as part of Assent’s Professional Services department. The Implementation Consultant, Professional Services will play an integral role in delivering our services to customers on their purchased solution, working with our customers to define and execute on their project plans from start to finish. The ideal Consultant is eager to learn with high motivation, is highly organized with impeccable attention to detail and excellent interpersonal skills.  

Key Requirements & Responsibilities 

• Manages the initial onboarding process, specifically focused on understanding client goals, their business, their data, and ensures quality of product configuration for clients

• Partners closely with Customer Success to align customers data set up and program configuration with client’s desired program outcomes

• Builds confidence and trust with clients using project management methodologies and deliverables such as client-facing reports, weekly status meetings, and milestone plans

• Builds and manages relationships with key stakeholders within assigned client organizations

• Manages the processes and procedures for activities covering the provisioning, setup, data load, build, test, and deployment of customer systems and associated modules

• Conducts data discovery and implementation workshops, and ongoing consultation aligned with Assent's data standards and processes, to ensure that our client’s data implementation is optimized for long term success

• Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies 

• Inputs and maintains designated business systems tools with up to date statuses, communications, conversations, and correspondence with Assent clients

• Works closely with cross-functional Assent teams to develop, and enhance, best in class processes, procedures, and templates enabling consistent process improvements

• Possess beginner to intermediate regulatory knowledge in order to consult with clients in program direction;

• Use Assent’s internal resources, including our software, to proactively respond to a variety of client queries both over the phone and electronically;

• Keep informed and up-to-date with Product releases and regulatory updates in order to best support Assent’s clients;

• Serve as a friendly and professional frontline contact with Assent’s clients;

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications

• Excellent oral and written communication skills in English and German - you communicate clearly, concisely and with tact, additional languages are considered an asset; 

• Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;

• Working knowledge of consultative customer management and/or project management roles; 

• Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;

• Advanced Excel skills - able to leverage all Excel functions to analyze and report complex datasets

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Job Description

Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

• Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones; 

• Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.

• Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics. 

• Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews: 

  • Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;

  • Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported. 

  • Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams. 

• Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.

• Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.

• Take on special projects to enhance customer success management processes.

• Serve as a peer partner to new team members as required.

• Coordinate user permissions in the Assent platform with Platform Operations.

• Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.

• Possess intermediate regulatory knowledge in order to consult with clients in program direction;

• Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.

• Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

• Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;

• A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;

• Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;

• Working knowledge of consultative customer management and/or project management roles; 

• Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;

• Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;

• Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;

• Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;

• You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;

• You possess maturity, poise and professionalism;

• You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;

• You are intellectually curious with excellent problem-solving skills;

• You anticipate, understand, and respond to the needs of others and are proactive about communicating;

• You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;

• You are a critical thinker and can suggest, implement, and support efficient and effective operations;

• You are open to feedback, coachable and always striving to self-improve;

• You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

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Job Description

• Prospect and sell to new logos
• Establish and develop an account-based sales strategy to achieve sales quotas
• Follow a systematic sales process to progress prospect sales campaigns
• Win new customers through self-sourcing activities, research, responding to leads, and building exceptional internal and external relationships
• Manage a complex sales-cycle to prospective senior executives and/or multiple constituencies within an organization (Manufacturing Operations, Demand Management, Finance, IT)
• Partner with Business Development to grow and optimize your pipeline 
• Manage all sales activity and forecasting of revenue in Salesforce

Qualifications

• 7+ years previous sales experience with SaaS experience essential with large enterprise
• Mastery in leading long, complex SaaS sales cycles from end-to-end
• Demonstrable experience meeting and exceeding sales quotas 750K+
• Tenacious, highly motivated hunter who has achieved or exceeded sales quota
• Ability to penetrate and sell to executive-level decision-makers
• The ability to identify existing and emerging client needs and to articulate the corresponding benefits of Assents offerings
• Excellent questioning techniques, listening skills, and analytical capabilities

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Job Description

The IT Support Representative is an integral member of the IT Support team reporting to the Manager, IT Support. This individual will do their part in supporting Assent in both a proactive and reactive capacity, providing world class service and support to the full Assent Team irrespective of location. This role provides technology support to employees, troubleshoots technology puzzles, creates knowledge base articles and other documentation, and reports issue resolution back to the affected stakeholder. Participate in the IT team's daily tasks, from IT office maintenance, IT storage facilities stocking and organizing, helping with computer setups, hardware shipping & receiving, and more. We’re looking for someone who is very thorough, professional, personable, service-oriented, and organized.

Key Requirements & Responsibilities

• Configure and setup technology systems for Assent team members

• Provide IT system and hardware support to Assent Inc. stakeholders

• Place orders and receive IT equipment shipments, making deliveries to/from the office as needed

• Maintain asset inventory 

• Manage and troubleshoot office workstations and meeting rooms

• Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with Assent’s organizational values

• Ability and willingness to work on-site at Amsterdam office office regularly

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

• Work closely with all Assentees across the regions we operate in

• Support specific cloud systems used by the corporation

• Create and ensure timely decommissioning of accounts for new hires and team members leaving Assent in conjunction with Employee Experience team

• Manage and monitor systems accounts and the review of such accounts as set out in the Account Review and System Monitoring policy

• Maintain software licensing

• Manage user accounts

• Monitor specific processes and reporting status

• Provision and deprovision the office access for users

Qualifications

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications;

• 5+ years of demonstrated experience supporting Windows and macOS operating systems.

• Proficiency in the use of Google Workspace.

• Experience supporting both local and remote users.

• Experience with network troubleshooting.

• Strong oral and written communication skills in English - you communicate clearly, concisely, and with tact.

• Passion for providing high quality service and support.

• Superb interpersonal skills - you are a team player and have superior interpersonal skills- you are able to establish cross-functional relationships in a collaborative, team-based environment with a diverse group of stakeholders.

• You are diligent and detail-oriented- you pay high attention to detail and you double-check everything.

• You are highly adaptable and flexible- you thrive in a fast-paced, ever-changing environment.

• You have a strong work ethic - you are self-motivated and dedicated to finding a solution.

• You are a critical thinker and will always work towards providing solutions.

• Ability to work independently to problem solve and seek out efficiencies and improvements.

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Job Description

The Manager, Software Development - Security is a leader and a coach for the Security team. Responsible for keeping the team motivated and engaged in delivering high-quality, scalable and secure software that addresses key business problems.

This role brings the context of the business to the software development team, mentoring and guiding them to the right solution. They are viewed by the rest of the business as effective and trustworthy partners.

Key Requirements and Responsibilities

• Conduct regular 1:1 meetings with direct reports;
• Recruit, develop, and retain a high-performing and engaged team;
• Coach their team to deliver high-quality, scalable features that fit Assent’s business context and solve problems for our customers;
• Champion product quality in their team;
• Oversee IAM (Identity and Access management) alignment with the architecture team;
• Manage product releases by monitoring progress to plan and proactively making necessary adjustments to meet delivery schedule, and requirements;
• Establish and maintain a rapport with other teams in the product value chain (Product Management, User Experience, Quality Assurance, Customer Success, and Infrastructure) to represent IAM.
• In partnership with the AppSec team:
  • Analyze reports from the scan, prioritize it and drive an action plan for closure;
  • Maintain awareness of evolving threats, trends, and technologies; and performing knowledge sharing with other members of the team;
• Evangelize, maintain, and improve product development processes within and across teams;
• Visualize upcoming work;
• Manage product releases by monitoring progress to plan and proactively making necessary adjustments to meet delivery schedule, and requirements;
• Ensure their team is developing software that follows Assent’s Design Guidelines and Coding Standards, Assent’s Security Guidelines, and any other guidelines that may be provided by the Architecture team from time to time;

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

• 5+ years of progressive experience in a Software Development role, with a proven track record in a similar leadership role;
• Experience with and understanding of Cloud native AWS and/or cloud infrastructure platforms and their security;
• Familiarity with security control frameworks like National Institute of Standards and Technology (NIST) Security Control Framework (SCF).

A strong candidate for this role will exhibit the following:

• Strong mentoring and coaching skills - you use empathy and listening to keep your team engaged and motivated to excel;
• Growth mindset - you approach every challenge as an opportunity to learn and improve;
• Effective presentation and public speaking skills - you are skilled at leading meetings, and effectively convey goals and initiatives to team members and Assent Leadership;
• Highly organized with the ability to multi-task and manage both short-term projects with tight timelines and ongoing long-term strategies to meet project, budget and quality goals;
• Strategic and business-minded - a clear business thinker with analytical strength and a quick grasp of the important elements;
• Highly adaptable and flexible - you thrive in a fast-paced, dynamic environment and deal well with ambiguity;

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Job Description

The Implementation Consultant will report to the Manager, Implementation Consulting and will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful implementation of Assent’s software as part of Assent’s Professional Services department. The Implementation Consultant, Professional Services will play an integral role in delivering our services to customers on their purchased solution, working with our customers to define and execute on their project plans from start to finish. The ideal Consultant is eager to learn with high motivation, is highly organized with impeccable attention to detail and excellent interpersonal skills.  

Key Requirements & Responsibilities 

• Manages the initial onboarding process, specifically focused on understanding client goals, their business, their data, and ensures quality of product configuration for clients

• Partners closely with Customer Success to align customers data set up and program configuration with client’s desired program outcomes

• Builds confidence and trust with clients using project management methodologies and deliverables such as client-facing reports, weekly status meetings, and milestone plans

• Builds and manages relationships with key stakeholders within assigned client organizations

• Manages the processes and procedures for activities covering the provisioning, setup, data load, build, test, and deployment of customer systems and associated modules

• Conducts data discovery and implementation workshops, and ongoing consultation aligned with Assent's data standards and processes, to ensure that our client’s data implementation is optimized for long term success

• Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies 

• Inputs and maintains designated business systems tools with up to date statuses, communications, conversations, and correspondence with Assent clients

• Works closely with cross-functional Assent teams to develop, and enhance, best in class processes, procedures, and templates enabling consistent process improvements

• Possess beginner to intermediate regulatory knowledge in order to consult with clients in program direction;

• Use Assent’s internal resources, including our software, to proactively respond to a variety of client queries both over the phone and electronically;

• Keep informed and up-to-date with Product releases and regulatory updates in order to best support Assent’s clients;

• Serve as a friendly and professional frontline contact with Assent’s clients;

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications

• Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset; 

• A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;

• Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;

• Working knowledge of consultative customer management and/or project management roles; 

• Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;

• Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;

• Advanced Excel skills - able to leverage all Excel functions to analyze and report complex datasets;

• Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;

• You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;

• You possess maturity, poise and professionalism;

• You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;

• You are intellectually curious with excellent problem-solving skills;

• You anticipate, understand, and respond to the needs of others and are proactive about communicating;

• You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;

• You are a critical thinker and can suggest, implement, and support efficient and effective operations;

• You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;

• You are open to feedback, coachable and always striving to self-improve;

• You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

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Job Description

We have an exciting opportunity for a strategic and experienced Enterprise Architect to join our Technology & Data Solutions team. Reporting to the Senior Director, Technology & Data Solutions, this pivotal role will guide the strategic planning, design, and implementation of our internal systems architecture and oversee our business capability model. This dual responsibility is essential for ensuring that our business processes and technology infrastructure are scalable, efficient, and perfectly aligned with our growth objectives.

As our Enterprise Architect, you will not only lead the transformation of our business operations by developing robust, scalable, and efficient frameworks for our core systems, including ERP, CRM, and HRIS but also manage and optimize our business capability model. This comprehensive view will enable you to drive strategic alignment across all technology and business functions, ensuring our operations are poised for success and innovation.

The ideal candidate will be a strategic thinker with a deep understanding of business processes and technology, capable of bridging the gap between the two to drive forward Assent’s objectives. This role demands collaboration with leadership and cross-functional teams to ensure the architecture not only supports but also enhances our business operations and customer service delivery.

• Develop and maintain a comprehensive enterprise architecture blueprint that outlines the organization's technology landscape, ensuring alignment with business goals and strategies.

• Define and document the architectural principles, standards, and guidelines to be followed across the enterprise.

• Collaborate with stakeholders to ensure the blueprint addresses current needs and future growth, incorporating feedback and driving continuous improvement.

• Regularly review and update the blueprint to adapt to technological advancements and changing business requirements.

• Develop and execute a transformative enterprise-wide business systems architecture strategy that aligns with our strategic goals, particularly enhancing operational scalability and efficiency.

• Own and manage the business capability model, ensuring it accurately reflects current capabilities and anticipates future needs while aligning with our strategic objectives.

• Collaborate with various business units to understand system requirements, identify current bottlenecks, and pinpoint opportunities for process optimization.

• Design and implement scalable, secure, and resilient solutions across key business systems such as ERP, CRM, and HRIS, enhancing our operational backbone and enabling superior customer service delivery.

• Manage the selection and deployment of new technologies and software that enhance business operations and user experiences, focusing on solutions that offer rapid scalability and integration capabilities.

• Lead system integration projects, especially post-mergers and acquisitions, ensuring seamless alignment and functionality of combined business systems.

• Champion the adoption of modern architectural practices and frameworks, ensuring they support business agility and data-driven decision-making.

• Monitor industry trends and technological advancements to ensure our business systems architecture remains forward-looking and competitive.

• Facilitate regular updates and reviews of the business capability model, engaging stakeholders across the organization to ensure it remains relevant and effectively utilized.

Qualifications

• Bachelor’s or Master's degree in Information Systems, Computer Science, Business Administration, or a related field.

• A minimum of 10 years of experience in an enterprise or systems architecture role, with significant experience managing business systems and capability models within a rapidly growing organization.

• Extensive knowledge of and experience with major business systems (ERP, CRM, HRIS, etc.), business process re-engineering, and system integration strategies.

• Proficiency in utilizing cloud-based platforms and services essential for business operations and management.

• Demonstrated ability to lead and manage cross-functional projects and drive significant change within complex organizational settings.

• Strong analytical, strategic thinking, and problem-solving skills, with a proven track record of delivering scalable and efficient system solutions.

• Excellent communication and stakeholder management skills, capable of engaging with executives, IT teams, and business unit leaders.

• Exceptional influencing and negotiation skills, demonstrating a high degree of professionalism and the ability to guide conversations with business and technology executives.

• Strategic vision and clear understanding of industry best practices.

• Ability to abstractly think spatially or conceptually when designing or assessing processes or situations.

• Detail-oriented with strong capabilities in handling large data sets and making data-informed decisions.

• Open to feedback, coachable, and committed to self-improvement.

• Desirable: TOGAF or equivalent EA certification would be considered a plus

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Job Description

Position Summary

Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Key Requirements & Responsibilities 

• Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones; 

• Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.

• Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics. 

• Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews: 

  • Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;

  • Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported. 

  • Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams. 

• Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.

• Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.

• Take on special projects to enhance customer success management processes.

• Serve as a peer partner to new team members as required.

• Coordinate user permissions in the Assent platform with Platform Operations.

• Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.

• Possess intermediate regulatory knowledge in order to consult with clients in program direction;

• Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.

• Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications

• Excellent oral and written communication skills in German - you communicate clearly, concisely and with tact, additional languages are considered an asset;

• Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;

• Working knowledge of consultative customer management and/or project management roles; 

• Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;

• Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;

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Job Description

The Supplier Support Agent will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with Assent’s Enterprise and Mid-Market suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
• Validate and ensure Quality Assurance for compliance data provided by our suppliers;

Qualifications

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

• Great verbal and written communication skills, primarily in English, however proficiency in Mandarin is required for this role;
• Bachelor’s Degree/Higher diploma from a recognized learning institution;
• 1 years related work experience would be considered an asset (eg. administration, call centre representative, hospitality);
• Computer proficiency using MS Office Suite and Google Applications;

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Job Description

The Data Consulting team specializes in ensuring customer success through effective communication and problem-solving to implement clean client data into our products and systems. Data Consultants play an integral role as trusted advisors, setting the foundation for program success through expert data consultation and knowledge transfer.

Position Summary

The Data Consultant serves as the primary point of contact regarding data quality for assigned client accounts. Through ongoing consultation, implementation support and issue resolution, the Data Consultant ensures clients meet their business goals using best-in-class data practices.

• Lead new client implementations  through data evaluation, analysis, transformation and load to set data best practices and data workshop requirements
• Guide existing clients to keep data updated and optimized for success.
• Conduct strategy sessions, workshops and ongoing consultation aligned with Assent's data standards and processes.
• Proactively monitor client data and systems to ensure ongoing data quality and accuracy
• Perform ad-hoc analysis, report development and troubleshooting as needed
• Maintain expertise in Assent's products, features and roadmap to help clients maximize value
• Develop documentation covering all client data assets, processes and best practices
• Deliver client presentations, trainings and knowledge transfer sessions
• Manage client relationships and act as the primary point of contact for all data needs
• Identify process improvements, technical issues and make recommendations
• Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies 
• Collaborate cross-functionally to continually enhance Assent's data solutions and client experience
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

Qualifications

• Minimum 3-4 years of client facing work experience;
• Proven track record of building trusted advisory relationships
• Proven ability to effectively communicate technical concepts to both technical and non-technical audiences
• Advanced Excel skills - able to leverage all Excel functions to analyze and report complex datasets;
• Experience in integrations and API
• Excellent understanding of data management and analysis principles;
• Familiarity with MS Office Suite and Google Applications, able to leverage functions to find efficiencies and improve productivity using defined tools;
• Self-starter with effective time management skills with the ability to adhere to assigned deadlines and prioritize effectively;
• Solutions-first attitude and self-motivated to proactively engage with our clients to solve data puzzles;
• You anticipate, understand, and respond to the needs of others and are proactive about communicating;
• You are poised, professional, and comfortable leading discussions with client decision-makers, end-users, and IT professionals;

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