Job Description

• Prospect and sell to new logos
• Establish and develop an account-based sales strategy to achieve sales quotas
• Follow a systematic sales process to progress prospect sales campaigns
• Win new customers through self-sourcing activities, research, responding to leads, and building exceptional internal and external relationships
• Manage a complex sales-cycle to prospective senior executives and/or multiple constituencies within an organization (Manufacturing Operations, Demand Management, Finance, IT)
• Partner with Business Development to grow and optimize your pipeline 
• Manage all sales activity and forecasting of revenue in Salesforce

Qualifications

• 7+ years previous sales experience with SaaS experience essential with large enterprise
• Mastery in leading long, complex SaaS sales cycles from end-to-end
• Demonstrable experience meeting and exceeding sales quotas 750K+
• Tenacious, highly motivated hunter who has achieved or exceeded sales quota
• Ability to penetrate and sell to executive-level decision-makers
• The ability to identify existing and emerging client needs and to articulate the corresponding benefits of Assents offerings
• Excellent questioning techniques, listening skills, and analytical capabilities

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Job Description

The IT Support Representative is an integral member of the IT Support team reporting to the Manager, IT Support. This individual will do their part in supporting Assent in both a proactive and reactive capacity, providing world class service and support to the full Assent Team irrespective of location. This role provides technology support to employees, troubleshoots technology puzzles, creates knowledge base articles and other documentation, and reports issue resolution back to the affected stakeholder. Participate in the IT team's daily tasks, from IT office maintenance, IT storage facilities stocking and organizing, helping with computer setups, hardware shipping & receiving, and more. We’re looking for someone who is very thorough, professional, personable, service-oriented, and organized.

Key Requirements & Responsibilities

• Configure and setup technology systems for Assent team members

• Provide IT system and hardware support to Assent Inc. stakeholders

• Place orders and receive IT equipment shipments, making deliveries to/from the office as needed

• Maintain asset inventory 

• Manage and troubleshoot office workstations and meeting rooms

• Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with Assent’s organizational values

• Ability and willingness to work on-site at Amsterdam office office regularly

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

• Work closely with all Assentees across the regions we operate in

• Support specific cloud systems used by the corporation

• Create and ensure timely decommissioning of accounts for new hires and team members leaving Assent in conjunction with Employee Experience team

• Manage and monitor systems accounts and the review of such accounts as set out in the Account Review and System Monitoring policy

• Maintain software licensing

• Manage user accounts

• Monitor specific processes and reporting status

• Provision and deprovision the office access for users

Qualifications

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications;

• 5+ years of demonstrated experience supporting Windows and macOS operating systems.

• Proficiency in the use of Google Workspace.

• Experience supporting both local and remote users.

• Experience with network troubleshooting.

• Strong oral and written communication skills in English - you communicate clearly, concisely, and with tact.

• Passion for providing high quality service and support.

• Superb interpersonal skills - you are a team player and have superior interpersonal skills- you are able to establish cross-functional relationships in a collaborative, team-based environment with a diverse group of stakeholders.

• You are diligent and detail-oriented- you pay high attention to detail and you double-check everything.

• You are highly adaptable and flexible- you thrive in a fast-paced, ever-changing environment.

• You have a strong work ethic - you are self-motivated and dedicated to finding a solution.

• You are a critical thinker and will always work towards providing solutions.

• Ability to work independently to problem solve and seek out efficiencies and improvements.

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Job Description

The Manager, Software Development - Security is a leader and a coach for the Security team. Responsible for keeping the team motivated and engaged in delivering high-quality, scalable and secure software that addresses key business problems.

This role brings the context of the business to the software development team, mentoring and guiding them to the right solution. They are viewed by the rest of the business as effective and trustworthy partners.

Key Requirements and Responsibilities

• Conduct regular 1:1 meetings with direct reports;
• Recruit, develop, and retain a high-performing and engaged team;
• Coach their team to deliver high-quality, scalable features that fit Assent’s business context and solve problems for our customers;
• Champion product quality in their team;
• Oversee IAM (Identity and Access management) alignment with the architecture team;
• Manage product releases by monitoring progress to plan and proactively making necessary adjustments to meet delivery schedule, and requirements;
• Establish and maintain a rapport with other teams in the product value chain (Product Management, User Experience, Quality Assurance, Customer Success, and Infrastructure) to represent IAM.
• In partnership with the AppSec team:
  • Analyze reports from the scan, prioritize it and drive an action plan for closure;
  • Maintain awareness of evolving threats, trends, and technologies; and performing knowledge sharing with other members of the team;
• Evangelize, maintain, and improve product development processes within and across teams;
• Visualize upcoming work;
• Manage product releases by monitoring progress to plan and proactively making necessary adjustments to meet delivery schedule, and requirements;
• Ensure their team is developing software that follows Assent’s Design Guidelines and Coding Standards, Assent’s Security Guidelines, and any other guidelines that may be provided by the Architecture team from time to time;

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

• 5+ years of progressive experience in a Software Development role, with a proven track record in a similar leadership role;
• Experience with and understanding of Cloud native AWS and/or cloud infrastructure platforms and their security;
• Familiarity with security control frameworks like National Institute of Standards and Technology (NIST) Security Control Framework (SCF).

A strong candidate for this role will exhibit the following:

• Strong mentoring and coaching skills - you use empathy and listening to keep your team engaged and motivated to excel;
• Growth mindset - you approach every challenge as an opportunity to learn and improve;
• Effective presentation and public speaking skills - you are skilled at leading meetings, and effectively convey goals and initiatives to team members and Assent Leadership;
• Highly organized with the ability to multi-task and manage both short-term projects with tight timelines and ongoing long-term strategies to meet project, budget and quality goals;
• Strategic and business-minded - a clear business thinker with analytical strength and a quick grasp of the important elements;
• Highly adaptable and flexible - you thrive in a fast-paced, dynamic environment and deal well with ambiguity;

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Job Description

The Implementation Consultant will report to the Manager, Implementation Consulting and will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful implementation of Assent’s software as part of Assent’s Professional Services department. The Implementation Consultant, Professional Services will play an integral role in delivering our services to customers on their purchased solution, working with our customers to define and execute on their project plans from start to finish. The ideal Consultant is eager to learn with high motivation, is highly organized with impeccable attention to detail and excellent interpersonal skills.  

Key Requirements & Responsibilities 

• Manages the initial onboarding process, specifically focused on understanding client goals, their business, their data, and ensures quality of product configuration for clients

• Partners closely with Customer Success to align customers data set up and program configuration with client’s desired program outcomes

• Builds confidence and trust with clients using project management methodologies and deliverables such as client-facing reports, weekly status meetings, and milestone plans

• Builds and manages relationships with key stakeholders within assigned client organizations

• Manages the processes and procedures for activities covering the provisioning, setup, data load, build, test, and deployment of customer systems and associated modules

• Conducts data discovery and implementation workshops, and ongoing consultation aligned with Assent's data standards and processes, to ensure that our client’s data implementation is optimized for long term success

• Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies 

• Inputs and maintains designated business systems tools with up to date statuses, communications, conversations, and correspondence with Assent clients

• Works closely with cross-functional Assent teams to develop, and enhance, best in class processes, procedures, and templates enabling consistent process improvements

• Possess beginner to intermediate regulatory knowledge in order to consult with clients in program direction;

• Use Assent’s internal resources, including our software, to proactively respond to a variety of client queries both over the phone and electronically;

• Keep informed and up-to-date with Product releases and regulatory updates in order to best support Assent’s clients;

• Serve as a friendly and professional frontline contact with Assent’s clients;

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications

• Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset; 

• A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;

• Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;

• Working knowledge of consultative customer management and/or project management roles; 

• Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;

• Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;

• Advanced Excel skills - able to leverage all Excel functions to analyze and report complex datasets;

• Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;

• You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;

• You possess maturity, poise and professionalism;

• You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;

• You are intellectually curious with excellent problem-solving skills;

• You anticipate, understand, and respond to the needs of others and are proactive about communicating;

• You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;

• You are a critical thinker and can suggest, implement, and support efficient and effective operations;

• You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;

• You are open to feedback, coachable and always striving to self-improve;

• You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

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Job Description

At Assent, Continuous Discovery is the heart of our teams and how we work.  Technical Leads, Product Managers, and Product Designers (together called a product trio) collaborate to identify solutions to opportunities.  As part of the trio, Technical Leads assess the feasibility of a solution.  They provide options back to their peers to drive product and business outcomes.  As part of their team they evangelize solutions and guide the team to delivery.  They are player-coaches within the team combining development with collaboration and mentoring.  If you want to have an impact on what customer’s see … this is the role for you!

Key Requirements and Responsibilities:

• Own the technical quality of the solutions delivered by your team: from discovery to delivery to adoption.

• Collaborate with colleagues from product management, user experience, quality assurance to understand the problems of our customer;

• Design and develop high quality, scalable solutions, in conjunction with the architects and other technical leads, that are optimized for our business;

• Contribute to improving the overall quality of our solution by participating in design and code reviews from their own team and others; 

• Mentor other team members helping them to improve their technical skills and overcome day-to-day problems;

• Stay current with emerging technologies and methods and drive their adoption where they can accelerate achieving the team’s objectives;

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs

Qualifications

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

•  7 years of experience in the software development field;

• You have proven experience with AWS services (or other cloud solutions)

• You are an expert in our software stack (C#/.NET, MS SQL Server, Angular).

• You are an expert in designing large-scale distributed systems.  You can tell what patterns or techniques might apply to a situation, and can tell why they may be useful (or why not!).

• You understand how to build, deploy, and observe software at scale.

• You are an influencer who can work well with others and focuses on the merits of ideas.

• You are a strong team player whose vision of the team extends beyond their reporting structure.

• You are a critical thinker who can leverage powerful questions to help others see what they’re not looking for.

• You are a constant learner and every day brings a new opportunity for you and your team to discover something new.

• You are open to feedback, coachable and always striving to improve yourself.

Reasonable Accommodations Statement:To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

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Job Description

We have an exciting opportunity for a strategic and experienced Enterprise Architect to join our Technology & Data Solutions team. Reporting to the Senior Director, Technology & Data Solutions, this pivotal role will guide the strategic planning, design, and implementation of our internal systems architecture and oversee our business capability model. This dual responsibility is essential for ensuring that our business processes and technology infrastructure are scalable, efficient, and perfectly aligned with our growth objectives.

As our Enterprise Architect, you will not only lead the transformation of our business operations by developing robust, scalable, and efficient frameworks for our core systems, including ERP, CRM, and HRIS but also manage and optimize our business capability model. This comprehensive view will enable you to drive strategic alignment across all technology and business functions, ensuring our operations are poised for success and innovation.

The ideal candidate will be a strategic thinker with a deep understanding of business processes and technology, capable of bridging the gap between the two to drive forward Assent’s objectives. This role demands collaboration with leadership and cross-functional teams to ensure the architecture not only supports but also enhances our business operations and customer service delivery.

• Develop and maintain a comprehensive enterprise architecture blueprint that outlines the organization's technology landscape, ensuring alignment with business goals and strategies.

• Define and document the architectural principles, standards, and guidelines to be followed across the enterprise.

• Collaborate with stakeholders to ensure the blueprint addresses current needs and future growth, incorporating feedback and driving continuous improvement.

• Regularly review and update the blueprint to adapt to technological advancements and changing business requirements.

• Develop and execute a transformative enterprise-wide business systems architecture strategy that aligns with our strategic goals, particularly enhancing operational scalability and efficiency.

• Own and manage the business capability model, ensuring it accurately reflects current capabilities and anticipates future needs while aligning with our strategic objectives.

• Collaborate with various business units to understand system requirements, identify current bottlenecks, and pinpoint opportunities for process optimization.

• Design and implement scalable, secure, and resilient solutions across key business systems such as ERP, CRM, and HRIS, enhancing our operational backbone and enabling superior customer service delivery.

• Manage the selection and deployment of new technologies and software that enhance business operations and user experiences, focusing on solutions that offer rapid scalability and integration capabilities.

• Lead system integration projects, especially post-mergers and acquisitions, ensuring seamless alignment and functionality of combined business systems.

• Champion the adoption of modern architectural practices and frameworks, ensuring they support business agility and data-driven decision-making.

• Monitor industry trends and technological advancements to ensure our business systems architecture remains forward-looking and competitive.

• Facilitate regular updates and reviews of the business capability model, engaging stakeholders across the organization to ensure it remains relevant and effectively utilized.

Qualifications

• Bachelor’s or Master's degree in Information Systems, Computer Science, Business Administration, or a related field.

• A minimum of 10 years of experience in an enterprise or systems architecture role, with significant experience managing business systems and capability models within a rapidly growing organization.

• Extensive knowledge of and experience with major business systems (ERP, CRM, HRIS, etc.), business process re-engineering, and system integration strategies.

• Proficiency in utilizing cloud-based platforms and services essential for business operations and management.

• Demonstrated ability to lead and manage cross-functional projects and drive significant change within complex organizational settings.

• Strong analytical, strategic thinking, and problem-solving skills, with a proven track record of delivering scalable and efficient system solutions.

• Excellent communication and stakeholder management skills, capable of engaging with executives, IT teams, and business unit leaders.

• Exceptional influencing and negotiation skills, demonstrating a high degree of professionalism and the ability to guide conversations with business and technology executives.

• Strategic vision and clear understanding of industry best practices.

• Ability to abstractly think spatially or conceptually when designing or assessing processes or situations.

• Detail-oriented with strong capabilities in handling large data sets and making data-informed decisions.

• Open to feedback, coachable, and committed to self-improvement.

• Desirable: TOGAF or equivalent EA certification would be considered a plus

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Job Description

Position Summary

Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Key Requirements & Responsibilities 

• Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones; 

• Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.

• Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics. 

• Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews: 

  • Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;

  • Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported. 

  • Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams. 

• Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.

• Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.

• Take on special projects to enhance customer success management processes.

• Serve as a peer partner to new team members as required.

• Coordinate user permissions in the Assent platform with Platform Operations.

• Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.

• Possess intermediate regulatory knowledge in order to consult with clients in program direction;

• Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.

• Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications

• Excellent oral and written communication skills in German - you communicate clearly, concisely and with tact, additional languages are considered an asset;

• Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;

• Working knowledge of consultative customer management and/or project management roles; 

• Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;

• Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;

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