Job Description

The Supplier Support Agent will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with Assent’s Enterprise and Mid-Market suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
• Validate and ensure Quality Assurance for compliance data provided by our suppliers;

Qualifications

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

• Great verbal and written communication skills, primarily in English, however proficiency in Mandarin is required for this role;
• Bachelor’s Degree/Higher diploma from a recognized learning institution;
• 1 years related work experience would be considered an asset (eg. administration, call centre representative, hospitality);
• Computer proficiency using MS Office Suite and Google Applications;

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Job Description

The Sales Engineer will execute on all aspects of sales demonstrations - whether that be onsite or at conferences (subject to local restrictions and guidelines), or virtually to articulate the Assent value proposition in the most compelling way. In this role, you will draw upon your experience with SaaS products, combined with Assent’s excellent product training, to expertly answer queries regarding the functionality of our industry-leading SaaS product.

• Create and perform powerful customer and prospect demonstrations (both virtual and in-person) and materials needed to facilitate Sales

• In collaboration with Account Executives, guide customers through their product options and prescribe solutions based on their needs;

• Identifying any custom technical requirements and coordinating as necessary with the Assent Product team;

• Supporting Account Executives with the technical sections of RFP/RFI and vendor assessments for new and existing clients;

• Support Marketing activities by attending trade shows, conferences and other marketing events on behalf of Sales

• Working closely with prospects throughout the sales cycle in both supporting platform evaluations and executing Proof of Concepts (POCs) to establish technical credibility and advocacy. 

• Assisting with the development of the Statement of Work (SOW) as required by the sales opportunit

• Participating in the elaboration and review specification documents for new integration and new features, as well as integration associated with such third party systems as ERPs / PLMs and other relevant data source

Qualifications

• 3+ years proven experience in demonstrating technical product features to a range of audiences - it would be an asset if you have experience engaging with Enterprise clients;

• Ability to adapt communications and messaging to influence product sales to a variety of target audiences;

• Strong ability to translate customer needs into technical/system requirements for Product Teams;

• Ability to create impactful presentations, materials and present data in a meaningful way, to guide conversations with current and potential customers that drive to purchasing decisions;

• Technical background in software, and preferably experience in a SaaS environment. Your experience offers a strong understanding of technical components around integrations, connectors and APIs;

• Knowledge and expertise in the manufacturing industry and compliance standards are a significant advantage

• Ability and willingness to travel;

• Fluent in English and German required.

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Job Description

The Data Consulting team specializes in ensuring customer success through effective communication and problem-solving to implement clean client data into our products and systems. Data Consultants play an integral role as trusted advisors, setting the foundation for program success through expert data consultation and knowledge transfer.

Position Summary

The Data Consultant serves as the primary point of contact regarding data quality for assigned client accounts. Through ongoing consultation, implementation support and issue resolution, the Data Consultant ensures clients meet their business goals using best-in-class data practices.

• Lead new client implementations  through data evaluation, analysis, transformation and load to set data best practices and data workshop requirements
• Guide existing clients to keep data updated and optimized for success.
• Conduct strategy sessions, workshops and ongoing consultation aligned with Assent's data standards and processes.
• Proactively monitor client data and systems to ensure ongoing data quality and accuracy
• Perform ad-hoc analysis, report development and troubleshooting as needed
• Maintain expertise in Assent's products, features and roadmap to help clients maximize value
• Develop documentation covering all client data assets, processes and best practices
• Deliver client presentations, trainings and knowledge transfer sessions
• Manage client relationships and act as the primary point of contact for all data needs
• Identify process improvements, technical issues and make recommendations
• Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies 
• Collaborate cross-functionally to continually enhance Assent's data solutions and client experience
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

Qualifications

• Minimum 3-4 years of client facing work experience;
• Proven track record of building trusted advisory relationships
• Proven ability to effectively communicate technical concepts to both technical and non-technical audiences
• Advanced Excel skills - able to leverage all Excel functions to analyze and report complex datasets;
• Experience in integrations and API
• Excellent understanding of data management and analysis principles;
• Familiarity with MS Office Suite and Google Applications, able to leverage functions to find efficiencies and improve productivity using defined tools;
• Self-starter with effective time management skills with the ability to adhere to assigned deadlines and prioritize effectively;
• Solutions-first attitude and self-motivated to proactively engage with our clients to solve data puzzles;
• You anticipate, understand, and respond to the needs of others and are proactive about communicating;
• You are poised, professional, and comfortable leading discussions with client decision-makers, end-users, and IT professionals;

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Job Description

Position Summary

The Regulatory and Sustainability Expert, Life Cycle Assessment is a subject matter expert (SME) who is responsible for driving Assent’s objective of being a market leading software and services solution for a wide variety of customers and industries. This role requires a highly knowledgeable regulatory and product sustainability subject matter expert and visionary for the development of best practices, whilst partnering with our Product Development team to influence both new and existing solutions. This role will work closely with internal teams as well as external stakeholders to provide expertise and guidance that support Assent’s value proposition and business goals.

Key Requirements & Responsibilities

• Provide subject matter expertise in product LCA, Environmental Product Declarations, environmentally conscious design, sustainable product initiatives, EU Ecodesign for Sustainable Products Regulation, product carbon footprint calculations, etc. to both internal and external stakeholders;

• Be a leading voice in the ongoing evolution of Assent’s solution as it continues growing to address emerging product sustainability regulations;

• Provide support for customer engagements related to product sustainability;

• Demonstrate thought leadership by collaborating with marketing teams to produce materials such as blog posts, white papers, webinars and sales enablement;

• Support training programs and educational initiatives related to product sustainability;

• Keep abreast of regulatory and industry-led developments and trends through ongoing research, and organize regulatory and industry best practices with the Product Management team.

Qualifications

Your Knowledge, Skills and Abilities:

• 12+ years practical experience related to product sustainability, product certification, environmentally conscious design, environmental product compliance, LCA or similar;

• Knowledgeable in product Life Cycle Assessment (LCA), Product Carbon Footprint (PCF), Environmental Product Declarations (EPDs), Product Environmental Footprint (PEF) reports and methodology as well as Product Category Rules (PCR). 

• Knowledge and previous use of standards and frameworks that relate to the carbon footprinting of products and EPDs such as ISO 14025, ISO 14040/14044, ISO 14067, ISO 21930, EN 15804 and EN 50693;

• Experience with LCA tools and software (LCA for Experts [formerly GaBi], OpenLCA, SimaPro, etc.) and libraries;

• Accreditation as a Life Cycle Assessment Certified Professional (LCACP) or similar is a plus.

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Job Description

As a Senior Data Engineer, you’ll play a leading role in developing, researching and implementing strategies that will meet Assent’s strategic and operational business needs. You’ll lead the ongoing design, development, deployment and maintenance of secure, robust, scalable, repeatable and high-performing data platforms and products while proactively communicating with stakeholders regarding business requirements, status and priorities. 

You’ll be responsible for driving efficiency and productivity in your data Products team, through system integrations, identifying data driven trends, standardizing key metrics and supporting the creation of real-time dashboards, reports, and KPIs in business critical systems such as Salesforce and/or other business intelligence tools.

Key Requirements and Responsibilities

• Define and uphold data hygiene and data stewardship best practices for Assent.

• Lead in the design, development, and maintenance of complex data pipelines using Fivetran, dbt, Snowflake, and Hightouch.

• Set coding standards and best practices for the data engineering team.

• Conduct code reviews to ensure quality and consistency.

• Solve complex data puzzles through innovative design and architecture.

• Mentor less experienced engineers, providing technical guidance and career development support.

• Lead initiatives to mature existing capabilities and introduce new capabilities into Assent's data practice.

• Conduct reverse ETL processes to push metrics and system elements into operational systems for enhanced context.

• Analyze and interpret complex data sets to inform business decision-making.

• Coordinate and align internal stakeholders, including Sales, Marketing, Product, Finance, and Customer Success, to ensure data accuracy and quality.

• Collect large, complex data sets that meet functional / non-functional business requirements into unified cloud storage where you will reformat, cleanse, model, and embed quality rules making data fit for purpose.

• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

• Develop standards for data processes and automate where possible.

• Train and develop both internal resources as well as Subject Matter Experts in different departments on proper ways to query, analyze and use data.

• Lead/support the creation of functional and technical documentation related to data solutions.

• Support business operations to identify, define and automate key metrics.

• Identify opportunities and work with other departments to ensure common efficiencies and best practices are leveraged organization-wide.

• Make recommendations based on identified insights that improve efficiency.

• Provide technical guidance and mentorship to other team members.

Qualifications

• Degree in a related field and 7+ years of data engineering experience.

• Expertise in SQL, Python or R, and AWS.

• Strong project management skills and the ability to communicate complex concepts effectively.

• Mastery in tools such as Fivetran, dbt, Snowflake, Hightouch, Git, R, Python, SQL, SQL Server, and AWS.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Demonstrated effectiveness in supporting organizational data analytics solutions.

• Proficient in Data Management and Business Intelligence, coupled with exceptional mathematical acumen and meticulous attention to detail in data collection, reporting, and analysis.

• Adept at conveying complex data insights through a robust understanding of data management systems, warehouse methodologies, data quality standards, data modeling techniques, governance protocols, and advanced analytics.

• Exceptional skills in influence and negotiation, marked by a high level of professionalism and the ability to articulate data insights both visually and verbally to guide business discussions.

• Experience in leading data engineering teams.

• Familiarity with agile work environments and scrum ceremonies.

• Strong business acumen and experience in aligning data initiatives with business objectives.

• Experience in data analysis and visualization tools like Tableau or Power BI.

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Job Description

Position Summary

The Regulatory and Sustainability Expert, Product Sustainability is a subject matter expert (SME) who is responsible for driving Assent’s objective of being a market leading software and services solution for a wide variety of customers and industries. This role requires a highly knowledgeable regulatory and product sustainability subject matter expert and visionary for the development of best practices, whilst constantly influencing existing solutions. This role will work closely with internal teams as well as external stakeholders to provide expertise and guidance that support Assent’s value proposition and business goals.

Key Requirements & Responsibilities 

• Be a leading voice in the ongoing evolution of Assent’s solution including driving the establishment of market best practices or recommending the adoption of existing best practices that complement and enhance the Assent Compliance SaaS Platform by articulating regulatory compliance market, customer and industry perspectives;

• Specific attention to regulatory and industry objectives for product sustainability programs (e.g., environmental compliance, PFAS, RoHS, REACH, Prop 65, TSCA, other materials compliance, LCA, Environmental Product Declarations, sustainable product initiatives, etc);

• Provide support for customer engagements (either direct engagement or through Customer Success teams) related to product sustainability;

• Support trade associations engagement by influencing and contributing to working groups, building relationships, developing/updating standards, and supporting their events as a thought leader;

• Demonstrate thought leadership and support Assent’s brand recognition as a trusted advisor by collaborating with marketing teams to produce external facing materials such as blog posts, white papers, webinars and sales enablement;

• Provide ongoing expertise and guidance to internal and external stakeholders including prospective customers to inform and support compliance efforts and goals;

• Support training programs and educational initiatives related to product sustainability;

• Keep abreast of regulatory and industry-led developments and trends through ongoing research, and organize regulatory and industry best practices with the Product Management team;

Qualifications

Your Knowledge, Skills and Abilitie

• 12+ years practical experience related to product sustainability, environmental product compliance, design for compliance, materials/substances compliance, chemistry, circular economy, product stewardship, LCA or similar OR  practical experience managing aspects of compliance in a large manufacturing enterprise, and/or advisory roles related to risk consulting, trade association policy, or similar;

• Relevant post-secondary degree in Sustainability, Environmental Law, Design for Environment, Engineering, or similar field;

• Prior background as a consultant or in an advisory capacity that has been responsible for revenue generation is considered beneficial;

• Proven track record in a public speaking capacity with the ability to drive and manage conversations that support sales opportunities and activities;

• Strong knowledge of software solutions (e.g. Assent, SAP, SAP EHS, iPoint, Greensoft, BOMcheck, CDX, IMDS, Ecovadis, SupplyShift, IntegrityNext, etc);

• Competency in Product Sustainability Standards (e.g. IEC, IPC, ISO, etc) and industry specific reporting requirements;

• Experience managing strategic regulatory programs in a multinational organization who produces durable professional goods;

• Strong public speaking and presentation skills - you are engaging, professional and knowledgeable, with the ability to adapt your communication to your audience;

• Trusted and credible subject matter expert and advisor, with strong collaboration and  influencing skills;

• Strategic and business-minded - able to adapt to and help shape improvements to systems and processes driving Assent towards continuous improvement;

• Demonstrated experience successfully managing projects and meeting deadlines;

• Ability and willingness to travel internationally to represent Assent Compliance at industry events and customer meetings;

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Job Description

The Data Consulting team specializes in ensuring customer success through effective communication and problem-solving to implement clean client data into our products and systems. Data Consultants play an integral role as trusted advisors, setting the foundation for program success through expert data consultation and knowledge transfer.

Position Summary

The Data Consultant serves as the primary point of contact regarding data quality for assigned client accounts. Through ongoing consultation, implementation support and issue resolution, the Data Consultant ensures clients meet their business goals using best-in-class data practices.

• Lead new client implementations  through data evaluation, analysis, transformation and load to set data best practices and data workshop requirements
• Guide existing clients to keep data updated and optimized for success.
• Conduct strategy sessions, workshops and ongoing consultation aligned with Assent's data standards and processes.
• Proactively monitor client data and systems to ensure ongoing data quality and accuracy
• Perform ad-hoc analysis, report development and troubleshooting as needed
• Maintain expertise in Assent's products, features and roadmap to help clients maximize value
• Develop documentation covering all client data assets, processes and best practices
• Deliver client presentations, trainings and knowledge transfer sessions
• Manage client relationships and act as the primary point of contact for all data needs
• Identify process improvements, technical issues and make recommendations
• Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies 
• Collaborate cross-functionally to continually enhance Assent's data solutions and client experience
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

Qualifications

• Minimum 3-4 years of client facing work experience;
• Proven track record of building trusted advisory relationships
• Proven ability to effectively communicate technical concepts to both technical and non-technical audiences
• Advanced Excel skills - able to leverage all Excel functions to analyze and report complex datasets;
• Experience in integrations and API
• Excellent understanding of data management and analysis principles;
• Familiarity with MS Office Suite and Google Applications, able to leverage functions to find efficiencies and improve productivity using defined tools;
• Self-starter with effective time management skills with the ability to adhere to assigned deadlines and prioritize effectively;
• Solutions-first attitude and self-motivated to proactively engage with our clients to solve data puzzles;
• You anticipate, understand, and respond to the needs of others and are proactive about communicating;
• You are poised, professional, and comfortable leading discussions with client decision-makers, end-users, and IT professionals;

See more jobs at Assent

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