Job Description
The Data Consulting team specializes in ensuring customer success through effective communication and problem-solving to implement clean client data into our products and systems. Data Consultants play an integral role as trusted advisors, setting the foundation for program success through expert data consultation and knowledge transfer.
Position Summary
The Data Consultant serves as the primary point of contact regarding data quality for assigned client accounts. Through ongoing consultation, implementation support and issue resolution, the Data Consultant ensures clients meet their business goals using best-in-class data practices.
- Lead new client implementations through data evaluation, analysis, transformation and load to set data best practices and data workshop requirements
- Guide existing clients to keep data updated and optimized for success.
- Conduct strategy sessions, workshops and ongoing consultation aligned with Assent's data standards and processes.
- Proactively monitor client data and systems to ensure ongoing data quality and accuracy
- Perform ad-hoc analysis, report development and troubleshooting as needed
- Maintain expertise in Assent's products, features and roadmap to help clients maximize value
- Develop documentation covering all client data assets, processes and best practices
- Deliver client presentations, trainings and knowledge transfer sessions
- Manage client relationships and act as the primary point of contact for all data needs
- Identify process improvements, technical issues and make recommendations
- Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies
- Collaborate cross-functionally to continually enhance Assent's data solutions and client experience
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent
Qualifications
- Minimum 3-4 years of client facing work experience;
- Proven track record of building trusted advisory relationships
- Proven ability to effectively communicate technical concepts to both technical and non-technical audiences
- Advanced Excel skills - able to leverage all Excel functions to analyze and report complex datasets;
- Experience in integrations and API
- Excellent understanding of data management and analysis principles;
- Familiarity with MS Office Suite and Google Applications, able to leverage functions to find efficiencies and improve productivity using defined tools;
- Self-starter with effective time management skills with the ability to adhere to assigned deadlines and prioritize effectively;
- Solutions-first attitude and self-motivated to proactively engage with our clients to solve data puzzles;
- You anticipate, understand, and respond to the needs of others and are proactive about communicating;
- You are poised, professional, and comfortable leading discussions with client decision-makers, end-users, and IT professionals;
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