Job Description

As an Account Executive, Enterprise, you will be a key driver in expanding Freshworks’ footprint within Enterprise organizations. This role focuses on engaging multiple stakeholders, delivering customized ITSM and EX solutions, and empowering enterprises to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles.

Key Responsibilities

• Solution Selling: Develop tailored ITSM and EX strategies for enterprise clients, demonstrating how Freshworks’ solutions enhance productivity and employee engagement.
• Stakeholder Management: Collaborate with diverse decision-makers across departments to address their unique challenges and deliver impactful outcomes.
• Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles.
• Customized Engagements: Create and present compelling value propositions that align with enterprise customer goals and budgets.
• Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless end-to-end experiences for prospects and clients.

Qualifications

Experience: 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling.

Expertise:

• Advanced knowledge of SaaS platforms and their role in driving enterprise efficiency.
• Hands-on experience with departmental ITSM solutions and advanced EX platforms designed to enhance productivity and employee engagement.

Skills:

• Mastery in solution selling and pipeline management.
• Strong analytical abilities to assess customer needs and provide tailored recommendations.

Traits: Collaborative, analytical, and persistent in navigating complex sales cycles and securing high-value deals.

Mindset: Customer-centric with a passion for empowering enterprises through transformative software solutions.

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Job Description

As an Account Executive, Strategic, you will lead Freshworks’ efforts to build transformative partnerships with global enterprise organizations. Your expertise in ITSM and EX solutions will enable you to craft and deliver high-value strategies that help organizations optimize their employee experience and operational efficiency. You’ll thrive in complex, long sales cycles, engaging C-suite executives and global teams to create lasting impact.

Key Responsibilities

• Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver enterprise-wide ITSM and EX transformation strategies.
• Enterprise-Wide Solution Selling: Leverage your expertise in EX workforce transformation and enterprise ITSM solutions to craft tailored proposals that deliver measurable value to clients.
• RFP Leadership: Lead and execute complex RFP processes, ensuring that Freshworks’ solutions are positioned as the ideal choice for global enterprises.
• Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
• Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
• Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.

Qualifications

Experience: 8–10+ years of demonstrated success in enterprise sales, with a proven ability to close large, complex deals and drive value for global organizations.

Expertise:

• Deep understanding of SaaS architecture and its strategic role in enterprise transformation.
• Demonstrated ability to sell enterprise-wide ITSM solutions that optimize organizational processes.
• Proven success in delivering EX workforce transformation solutions that enhance employee experiences and operational efficiency.

Skills:

• Expertise in handling RFPs and managing custom solution sales processes.
• Exceptional strategic thinking, organizational skills, and the ability to influence at the highest levels.

Traits: Strategic, influential, and organized, with a relentless focus on creating long-term value for clients.

Mindset: A visionary approach to sales with a passion for enabling enterprise organizations to thrive through technical and employee experience optimization.

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Job Description

This Software Engineering role will support Device42, a company recently acquired by Freshworks in June 2024. Device42 offers a powerful, real-time view of an organization's IT infrastructure, ensuring a comprehensive understanding of all assets. With the integration of Freshservice and Device42, Freshworks now provides a more robust IT solution, featuring enhanced IT Asset Management (ITAM) capabilities. This combined offering allows us to deliver even greater value to our customers, streamlining their IT management and optimizing business performance. 

We are looking for a passionate and experienced Senior Software Engineer to join our Core Product team. In this role, you will collaborate closely with Product Management to define and shape the functionality of our cutting-edge software solutions. You'll be responsible for developing and delivering high-quality backend code, frontend UI components, and robust APIs that provide real value to our users. 

If you're an experienced developer with expertise in Python and Vue.js and are passionate about building scalable, API-driven applications in a dynamic, distributed environment, we'd love to meet you! 

What you'll do: 

• Work closely with Product Management, QA, and Customer Support to deliver software that meets customer needs
• Write clean, maintainable, and efficient code to implement features and integrations, both on the backend and frontend
• Design and implement APIs that connect our products with third-party applications
• Be an integral part of the product planning process, helping to define new features and refine existing ones
• Work on integrations with external applications and services, ensuring seamless functionality and performance

Qualifications

• 5-7 years experience in software engineering, with a proven track record in a fast-paced, complex environment
• Expert knowledge of Python and a deep understanding of its applications in backend development
• Strong experience working with Linux environments, with the ability to navigate and troubleshoot effectively 
• Hands-on experience with Vue.js (or similar frontend frameworks) and a strong understanding of building user-centric, dynamic UIs
• API-driven application experience: Proven ability to design and build APIs that are scalable, secure, and reliable
• Strong problem-solving skills and the ability to think critically and collaboratively in a team setting
• Familiarity with cloud-native technologies and their integration into applications is a plus 
• Experience working with third-party application integrations is highly desirable 
• A working knowledge of networking, IT infrastructure, and how these elements interact with application development is a plus. 

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Job Description

This Enterprise Account Executive role will support the Device42 sales team, a company recently acquired by Freshworks in June 2024. Device42 offers a powerful, real-time view of an organization's IT infrastructure, ensuring a comprehensive understanding of all assets. With the integration of Freshservice and Device42, Freshworks now provides a more robust IT solution, featuring enhanced IT Asset Management (ITAM) capabilities. This combined offering allows us to deliver even greater value to our customers, streamlining their IT management and optimizing business performance.

We’re looking for an Enterprise Account Executive to join our team. You’ll be responsible for developing and executing a comprehensive territory plan in addition to effectively driving sales and reaching bold revenue targets. This is a remunerative opportunity to penetrate new accounts within a rich territory, as well as nurture others underway. The right candidate possesses a strong sales background and is able to engage at all levels with technical buyers. 

• Drive the sales process and manage the contract and approval process of new deals, including the negotiation of prices and approvals of contract terms 
• Build, own and maintain specific relationship maps for your territory including existing relationships and prospective contacts 
• Maintain account ownership, while coordinating with a variety of roles (including Channel, SA, CSM and CSE functions) 
• Communicate the value of Device42 to executives and technical decision makers to drive the sales process of enterprise deals 
• Lead efforts to expand accounts by leveraging existing relationships and continuously driving business value 
• Conduct opportunity and account review sessions while maintaining timely and accurate updating of Salesforce.com customer information, forecasts, and pipeline data

Qualifications

• 5-7+ years experience in a quota carrying, closing sales role, preferably within an innovative SaaS company (ITSM, IT infrastructure, cloud, or IaaS) 
• The ability to establish strategic relationships with technical stakeholders across all levels within the Global 2000 or Fortune 1000 
• Strategic methodology to prospecting to build pipeline, and forecasting with high accuracy and consistency 
• Experience with enterprise sales cycles and a minimum annual quota of $1MM and ASP of $100K 
• Comfort and expertise with process driven sales, reporting, and tracking in order to successfully drive new business, upsells, and renewals to close

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