Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new daily—even if you have a tenured career?  You’re a TruePointer if you’re nimble and committed to delivering excellent client service and meaningful results!   

You’ll join an award-winning team. We're a proud seven-time Inc. 5000 fastest-growing company and four-time Top 100 PR agency in the U.S.

We’ve had both remote and hybrid office environments before it was popular. Some of our favorite perks are competitive health benefits with concierge service, our profit-sharing bonus plan, 401K with competitive matching, consistent professional development, our annual agency development summit Camp TruePoint, and every five years sabbatical.  

Candidates MUST RESIDE in the following states: Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida or Texas.

JUNIOR GRAPHIC DESIGNER

Are you eager to find creative solutions and see your work come to life? This opportunity offers hands-on experience in branding, visual and experiential design, and marketing communications. Ideal candidates are self-motivated and strategic thinkers, passionate about design and understand how it applies to business.

Primary Responsibilities

• Design print and digital marketing materials, branded collateral, and presentations

• Collaborate on projects, meet deadlines, and proactively communicate with team

• Contribute to brainstorming sessions and research to support the design process

• Provide exceptional client service, taking on full ownership of assignments

• Assist with administrative tasks required of all employees

• Ensure all assets align with grammatical standards and brand guidelines

• Resize artwork and prepare final files for print, web, and broadcast

Qualifications

• Bachelor’s/master’s degree in graphic design or related field and/or 2-5 years of experience

• Strong portfolio with focus on typography, layout, and print/digital design

• High proficiency in Adobe Illustrator, Photoshop, and InDesign, and Canva

• Strong understanding of design principles, attention to detail, and effective communication skills

• Ability to prioritize assignments, meet deadlines and adapt to changing client needs

• A letter of recommendation and brief design assessment (provided by hiring team) is required for consideration.

• Must reside in one of the following states: AL, GA, MI, NC, OK, TN, FL, or TX

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, weprovide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon thecandidate’s legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new daily—even if you have a tenured career?  You’re a TruePointer if you’re nimble and committed to delivering excellent client service and meaningful results!   

You’ll join an award-winning team. We're a proud seven-time Inc. 5000 fastest-growing company and four-time Top 100 PR agency in the U.S.

We’ve had both remote and hybrid office environments before it was popular. Some of our favorite perks are competitive health benefits with concierge service, our profit-sharing bonus plan, 401K with competitive matching, consistent professional development, our annual agency development summit Camp TruePoint, and every five years sabbatical.  

Candidates MUST RESIDEin the following states: Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida or Texas.

IMPORTANT:Given the 24/7 nature of social media, this position requires flexibility with non-traditional work hours. TruePoint operates on an Alternative Work Schedule (AWS), offering flexibility beyond the traditional fixed schedule of 8 hours per day, 40 hours per week. Your schedule will include a blend of daytime, night shifts, weekends, and holidays.

Responsibilities

• Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team.
• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends.
• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports.
• Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients’ tone, voice, and style.
• Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team.
• Ability to identify opportunities for internal process creation and change and implement them.
• Engage with customers on news, products, and services and share relevant information/content/links.
• Identify and flag trending topics.
• Provide standardized reporting at the completion of each shift and as needed during times of crisis and high-volume activity.
• Provide content writing and real-time counsel for effective brand community management across various social networks.
• Contribute to reporting and auditing of client and industry social media. Conduct standardized reporting and analysis in real-time and as needed during times of crisis and high-volume activity.
• Develop error-free messaging and real-time content to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics.
• Provide timely updates to account leadership and the client, ensuring goals and objectives are met.
• Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies.
  

Qualifications

• 2-5 years of experience in community management is preferred. Additional experience in social media, paid media, and other areas of marketing is a plus.
• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.
• Willing to work a flexible schedule (a combination of nights, weekends, and holidays). Holidays are recognized with paid time off. Travel may be required.
• Be detail-oriented, organized, caring, innovative, communicative, and data-driven.
• Be comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives to get the most important things done.
• Have strong communication, analytical and presentation skills, both written and verbal.
• Be self-sufficient, meet deadlines, and create high-quality materials.
• Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas to solve challenges.
• Have a functional understanding of multiple social media platforms.
• Be a quick learner, always looking to embrace and master new technologies.
  
• Accurately and consistently track time daily.
• Effectively maintain a monthly expense report and reconciliation.
• Possess excellent interpersonal skills, including interacting professionally with client executives and teams.
  
• Work well on a team, including proactively contributing recommendations to enhance results.
• Understand and facilitate the purchase order process. Initiate and track vendor billing accurately.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new every day—even if you have a tenured career?  You’re a TruePointer if you’re nimble and can hustle - our clients and our team move quickly!   

You’ll join an award-winning team. We're a proud four-time Top 100 PR agency in the U.S. and a seven-time Inc. 5000 fastest-growing company.    

We have an Independent Contractor opportunity with non-traditional work hours, including daytime, nights, weekends, and holidays. It is remote.

This role requires prior community management experience (no exceptions). You should be comfortable using enterprise-wide social media monitoring platforms, writing and engaging on posts, and conducting flawless (accurate, timely, and concise) reporting. Please be witty and creative with a thorough understanding of social media trends!

As a community manager, you’ll monitor our social media mission control, identify and flag trends, and report on spikes in aggregate social conversation about clients and competitors. You'll engage in positive news and share relevant information/content/links. You'll also respond to customer inquiries on various channels, including working with clients' online Customer Care teams.

This is a part-time position with non-traditional work hours, and you will be able to work remotely.You will be accountable for flawless (accurate, grammatically correct, in client brand tone and voice, and timely) execution. Your attention to detail is imperative. Any considered applicants must have an error-free resume and communications. Proof your emails before hitting send!

Responsibilities:

• Conduct community management, identify trends, and engage with the brand audience.
• Identify, flag, and engage on trending topics and reputational issues. Document and monitor additional activity as requested.
• Create error-free messaging and real-time content to support clients' social media goals.
• Engage with customers, influencers, and brand audiences on products, services, news, campaigns, and events.
• Work with enterprise publishing and listening tools.

Qualifications:

• Must have a minimum of 3+ years of professional experience with social media community management and/or social listening for a major brand.
• Possess excellent social media skills.
• Experience utilizing customer experience platforms. Having Sprinklr experience is a significant plus.
• Have a genuine interest in developing expertise in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Twitch, TikTok, and others.
• Possess excellent interpersonal skills, including interacting professionally with client executives and teams.
  
• Have excellent communication and presentation skills, both written and verbal.
• Have strong critical thinking and analytic skills.
• Be detail-oriented, organized, caring, innovative, proactive, and data-driven.
• Be a team player and a collaborative problem-solver.
• Bilingual English/Spanish ability is a plus.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

Do you eat, sleep, and breathe sports? If so, now, you can build your career on it! We have an opportunity for a community manager with a passion for sports to work as part of a social media team for a global brand. Our team is deeply integrated in social media conversations relevant to the brand, including sponsorships of sporting events and major athletes. You will actively engage in sports campaigns, in addition to daily conversations related to high-value service issues, products, events, and pop culture. You’re the ideal candidate if you’re motivated, organized, and skilled at moving multiple tasks to completion; are passionate about sports (football, basketball, soccer, golf, etc.), enthusiastic about community interaction, proficient in social media, and comfortable in digital environments.

Generate meaningful results for a growing social media team by supporting the creation and completion of client projects and materials, in a timely manner, without errors. Responsibilities include social listening, proactive engagement, protecting brand reputation, and managing brand content across a variety of social networks, including Facebook, Twitter, TikTok, and Instagram. You’re fit for this role if you can appreciate working an alternative schedule to meet the demands of social media conversations that take place outside of traditional work hours.

If the idea of engaging in major sports events on behalf of global brands excites you then suit up and get your resume to us before the clock runs out. If you want to score the game goal, make sure your resume and email communications are error-free and showcase your industry experience.

You’ll join an award-winning team. We're a proud seven-time Inc. 5000 fastest-growing company and four-time Top 100 PR agency in the U.S.

We’ve had both remote and hybrid office environments before it was popular. Some of our favorite perks are competitive health benefits with concierge service, our profit-sharing bonus plan, 401K with competitive matching, consistent professional development, our annual agency development summit Camp TruePoint, and every five years sabbatical.  

Candidates MUST RESIDE in the following states: Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida or Texas.

IMPORTANT:Given the 24/7 nature of social media, this position requires flexibility with non-traditional work hours. TruePoint operates on an Alternative Work Schedule (AWS), offering flexibility beyond the traditional fixed schedule of 8 hours per day, 40 hours per week. Your schedule will include a blend of daytime, night shifts, weekends, and holidays.

Responsibilities

• Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team.

• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends.
• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports.
• Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients’ tone, voice, and style.
• Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team.
• Ability to identify opportunities for internal process creation and change and implement them.
• Engage with customers on news, products, and services and share relevant information/content/links.
• Identify and flag trending topics.
• Provide standardized reporting at the completion of each shift and as needed during times of crisis and high-volume activity.
• Provide content writing and real-time counsel for effective brand community management across various social networks.
• Contribute to reporting and auditing of client and industry social media. Conduct standardized reporting and analysis in real-time and as needed during times of crisis and high-volume activity.
• Develop error-free messaging and real-time content to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics.
• Provide timely updates to account leadership and the client, ensuring goals and objectives are met.
• Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies.
  

Qualifications

• 2-5 years of experience in community management is preferred. Additional experience in social media, paid media, and other areas of marketing is a plus.
• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.
• Willing to work a flexible schedule (a combination of nights, weekends, and holidays). Holidays are recognized with paid time off. Travel may be required.
• Be detail-oriented, organized, caring, innovative, communicative, and data-driven.
• Be comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives to get the most important things done.
• Have strong communication, analytical and presentation skills, both written and verbal.
• Be self-sufficient, meet deadlines, and create high-quality materials.
• Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas to solve challenges.
• Have a functional understanding of multiple social media platforms.
• Be a quick learner, always looking to embrace and master new technologies.
• Accurately and consistently track time daily.
• Effectively maintain a monthly expense report and reconciliation.
• Possess excellent interpersonal skills, including interacting professionally with client executives and teams.
• Work well on a team, including proactively contributing recommendations to enhance results.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new daily—even if you have a tenured career?  You’re a TruePointer if you’re nimble and committed to delivering excellent client service and meaningful results!   

You’ll join an award-winning team. We're a proud seven-time Inc. 5000 fastest-growing company and four-time Top 100 PR agency in the U.S.

We’ve had both remote and hybrid office environments before it was popular. Some of our favorite perks are competitive health benefits with concierge service, our profit-sharing bonus plan, 401K with competitive matching, consistent professional development, our annual agency development summit Camp TruePoint, and every five years sabbatical.  

MEDIA MONITORING LEAD

We are seeking a talented and detail-oriented individual to join our Intelligence Team as a Media Monitoring Lead.

In this role, you will be responsible for monitoring media channels, analyzing conversations, and providing timely analysis of breaking news that could impact clients. The media intelligence that we provide clients helps them to improve their business decisions and to develop sophisticated strategies for promoting their companies and brands in real-time.

You will work closely with the Global Intelligence and Community Management teams to gather relevant information and deliver comprehensive media summaries and reports. This person is a proactive, organized, detailed-oriented and highly self-disciplined with a passion for social media.

CandidatesMUST RESIDEin the following states: Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida or Texas.

Important Work Availability: Due to the nature of media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends and holidays. For this role, you must be able to work weekday mornings 6:00 am-8:00 am (CT) with occasional weekday evenings during crisis, as well as weekend afternoons from 11:00am-1:00 pm (CT).

This role will be a critical role player in communicating key business drivers and media impacts impacting clients' decision-making in real time. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users.

Media Monitoring Responsibilities:

• Utilize CISION, Critical Mention, NewsWhip and/or similar monitoring tools to track and analyze various media channels, including news websites. Keep a holistic view of external conversations and stay updated on relevant industry trends.
• Proactively anticipate and identify breaking news stories and potential issues impacting clients. Possess the ability to discern and select the most pertinent articles and conversations that align with the organization's interests and objectives based on sentiment and tone. Provide timely alerts to executive clients, highlighting the nature of conversations, assessing the level of concern, and making recommendations.
• Compile and present executive reports catering to clients’ senior leadership including board members and inclusion on company intranets. These reports should provide a comprehensive overview of the media landscape, key stories, emerging trends, and any potential reputational risks or opportunities.
• Keep a vigilant eye on media channels throughout the day and provide real-time updates on stories that require immediate attention or response. Focus on reactive and urgent matters, ensuring timely communications to clients.
• Be flexible and handle ad-hoc report requests as necessary, ensuring prompt delivery of accurate and relevant information.
• Develop and maintain relationships with internal agency account teams. Support other agency initiatives as needed.

Account Lead:

• Orchestrate and elevate the performance of our team.
• Guarantee our team's excellence in stewarding brand reputation and passionately advocating for our clients, reinforcing our position as industry experts.
• Proficiently navigate and resolve client challenges while pioneering streamlined processes that guarantee our clients' success.
• Innovate and institutionalize processes that drive our team and agency to new heights, encompassing training guides, checklists, templates, plans, and case studies.
• Oversee and manage the media monitoring team and client relationship during designated on-call hours, ensuring seamless coordination, prompt attention to emerging issues, and preserving the highest level of brand reputation.
  

Qualifications:

• 4 to 8 years of experience in media monitoring or intelligence is highly preferred. Strong preference will be given to candidates with agency experience.
• Command expertise and experience in media monitoring tools, such as CISION, NewsWhip, and Critical Mention.
• Possess an analytical mindset and the ability to interpret data and trends to provide actionable insights.
• Be highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment.
• Exhibit excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner.
• Demonstrate a commitment to meeting deadlines and delivering time-sensitive alerts and reports. React promptly to emerging news stories and issues.
• Showcase a high proficiency with Microsoft Outlook, Word, and Teams.
• Exemplify an ability to think outside the box and take the initiative upon themselves to solve problems as they arise.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new daily—even if you have a tenured career?  You’re a TruePointer if you’re nimble and committed to delivering excellent client service and meaningful results!   

You’ll join an award-winning team. We're a proud seven-time Inc. 5000 fastest-growing company and four-time Top 100 PR agency in the U.S.

We’ve had both remote and hybrid office environments before it was popular. Some of our favorite perks are competitive health benefits with concierge service, our profit-sharing bonus plan, 401K with competitive matching, consistent professional development, our annual agency development summit Camp TruePoint, and every five years sabbatical.  

Candidates MUST RESIDEin the following states: Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida or Texas.

IMPORTANT:Given the 24/7 nature of social media, this position requires flexibility with non-traditional work hours. TruePoint operates on an Alternative Work Schedule (AWS), offering flexibility beyond the traditional fixed schedule of 8 hours per day, 40 hours per week. Your schedule will include a blend of daytime, night shifts, weekends, and holidays.

How We See Your Role

TruePoint is one of the leaders and pioneers in community management, digital marketing, and building successful brands on social. Our clients range from global brands to fast-growing small and mid-size companies.

We are looking for an exceptional Senior Account Executive to join our award-winning team and play an integral role in the agency’s growth.

This proactive, driven leader will aid the development of clients’ social and community management strategies, executing them with the team, and delivering high-impact results. They will work closely with leadership to grow our community management practice.

They will be closely in tune with the overall social conversation and can quickly identify trends and engagement opportunities for clients to take part in.

Primary Responsibilities

• Provide strategic direction and leadership in building the agency’s Social Media practice
• Develop and present strategies, plans, content, campaigns and measurement reports
• Successfully plan and execute digital marketing programs that generate meaningful results
• Provide client counsel on how to achieve digital media goals. Successfully manage reactive client issues and create processes to ensure client account success
• Conduct social listening, content creation, community management, analytics and handle reactive reputation scenarios; manage a brand’s content across a variety of different social networks
• Build and provide standardized reporting and counsel for each client

Operational Leadership

• Proactively identify and pursue opportunities to grow existing client accounts
• Oversee client budget, tracking, billing and communications; ability to run accounts profitably
• Track/enter time with precision on a day-to-day basis
• Effectively maintain a monthly expense report and reconciliation
• Understand and facilitate purchase order process; initiate and track vendor billing accurately
• Participate in new business development with research and drafting plans

Qualifications

• Demonstrate ability to ensure best practices and high quality of deliverables
• Strategic thinking; ability to generate new ideas to support client and agency needs and objectives Passion for industry; proactively educates team and clients on trends, channels and tools
• Professional experience using social media platforms (publishing, listening analytics)
• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.
• Detail-oriented and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a quick learner
• Strong communication skills, both written and verbal. Exceptional attention to detail
• Ability to work remote, flexible schedule (some nights, weekends and holidays). Holidays are recognized with paid time off. May require travel
• Bachelor's degree; 4-6 years related professional agency experience preferred

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to background screening as part of the application process.

Must be fluent (speaking and writing) in Spanish. 

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new daily—even if you have a tenured career?  You’re a TruePointer if you’re nimble and committed to delivering excellent client service and meaningful results!   

You’ll join an award-winning team. We're a proud seven-time Inc. 5000 fastest-growing company and four-time Top 100 PR agency in the U.S.

We’ve had both remote and hybrid office environments before it was popular. Some of our favorite perks are competitive health benefits with concierge service, our profit-sharing bonus plan, 401K with competitive matching, consistent professional development, our annual agency development summit Camp TruePoint, and every five years sabbatical.  

Candidates MUST RESIDE in the following states: Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida or Texas.

IMPORTANT:Given the 24/7 nature of social media, this position requires flexibility with non-traditional work hours. TruePoint operates on an Alternative Work Schedule (AWS), offering flexibility beyond the traditional fixed schedule of 8 hours per day, 40 hours per week. Your schedule will include a blend of daytime, night shifts, weekends, and holidays.

Responsibilities

• Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team.
• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends.
• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports.
• Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients’ tone, voice, and style.
• Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team.
• Ability to identify opportunities for internal process creation and change and implement them.
• Engage with customers on news, products, and services and share relevant information/content/links.
• Identify and flag trending topics.
• Provide standardized reporting at the completion of each shift and as needed during times of crisis and high-volume activity.
• Provide content writing and real-time counsel for effective brand community management across various social networks.
• Contribute to reporting and auditing of client and industry social media. Conduct standardized reporting and analysis in real-time and as needed during times of crisis and high-volume activity.
• Develop error-free messaging and real-time content to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics.
• Provide timely updates to account leadership and the client, ensuring goals and objectives are met.
• Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies.

Qualifications

• Must be fluent (speaking and writing) in Spanish. 
• 2-5 years of experience in community management is preferred. Additional experience in social media, paid media, and other areas of marketing is a plus.
• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.
• Willing to work a flexible schedule (a combination of nights, weekends, and holidays). Holidays are recognized with paid time off.
• Travel may be required.
• Be detail-oriented, organized, caring, innovative, communicative, and data-driven.
• Be comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives to get the most important things done.
• Have strong communication, analytical and presentation skills, both written and verbal.
• Be self-sufficient, meet deadlines, and create high-quality materials.
• Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas to solve challenges.
• Have a functional understanding of multiple social media platforms.
• Be a quick learner, always looking to embrace and master new technologies.
• Accurately and consistently track time daily.
• Effectively maintain a monthly expense report and reconciliation.
• Possess excellent interpersonal skills, including interacting professionally with client executives and teams.
• Work well on a team, including proactively contributing recommendations to enhance results.
• Understand and facilitate the purchase order process. Initiate and track vendor billing accurately.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process. 

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new daily—even if you have a tenured career?  You’re a TruePointer if you’re nimble and committed to delivering excellent client service and meaningful results!   

You’ll join an award-winning team. We're a proud seven-time Inc. 5000 fastest-growing company and four-time Top 100 PR agency in the U.S.

We’ve had both remote and hybrid office environments before it was popular. Some of our favorite perks are competitive health benefits with concierge service, our profit-sharing bonus plan, 401K with competitive matching, consistent professional development, our annual agency development summit Camp TruePoint, and every five years sabbatical.  

The position is remote.

Candidates MUST RESIDE in the following states:Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida, or Texas.

How We See Your Role

TruePoint is one of the leaders and pioneers in community management, digital marketing, and building successful brands on social. Our clients range from global brands to fast-growing small and mid-size companies.

We are looking for an exceptional Senior Community Management Leader to join our award-winning team and play an integral role in the agency’s growth.

This proactive, driven leader will set clients’ social and community management strategies, executing them with the team, and delivering high-impact results. They will work closely with leadership to drive vision, strategy, and best practices to help grow our community management practice.

They will be closely in tune with the overall social conversation and can quickly identify trends and engagement opportunities for clients to take part in.

Primary Responsibilities

• Support clients' business, marketing, and communications goals with a data-driven, high-impact approach.
• Enhance community management by developing best practices, systems, and staffing. Drive growth and innovation.
• Lead client meetings, create presentations, and consistently report relevant performance data.
• Engage and develop our team, managing professional growth, expectations, recognition, and feedback.
• Maximize team productivity while upholding agency values and ensuring engagement team efficiency.
• Create engaging copy, FAQs, and real-time content for optimal community engagement.
• Lead strategic initiatives in campaigns, training, scheduling, and reporting.
• Proactively escalate issues, trends, and insights. Deliver high-value client counsel and recommendations.
• Manage key client and internal metrics, identify process improvements, and grow accounts through additional services.
• Stay updated on industry trends and incorporate innovative practices into community management. Maintain accurate monthly expense reports and daily time tracking.

This individual must be able to provide exceptional service and highly effective strategic counsel and recommendations to solve clients’ business needs.

The Senior Community Management leader must have strong time management skills, with the ability to juggle multiple priorities and meet deadlines in a fast-paced, often-changing environment. This individual will be a proactive problem-solver, able to anticipate obstacles and quickly generate alternate solutions and ideas.

They’ll develop and implement strategies to effectively manage and resolve customer issues, working closely with cross-functional teams to ensure prompt resolution and customer satisfaction.

Finally, they must also be able to manage key metrics and financials such as scopes, utilization, budgets, and critical client success indicators.

Qualifications

• Must have 5-10 years of experience in community management (no exceptions). Additional experience in social media, paid marketing, and other areas of digital marketing are a bonus.
• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.
• Previous management and leadership experience required, along with a track record of mentoring and developing direct reports.
• Must be an expert in community management/social care and brand building.
• Be a detail-oriented, proactive, organized, caring, innovative, communicative, and data-driven leader that’s willing to go the extra mile.
• Demonstrate the ability to write creatively, flexibly, and entertainingly, delivering information in a clear, concise, influential, and inspirational manner.
• Lead and consistently engage in new business outreach.

This position will report to the VP of Digital Media and Community Management.

Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a traditional fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends, and holidays. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users. 

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to background screening as part of the application process.