Stay Alert!Recruiting scams are on the rise. If it feels phishy, it probably is. All communication from our team will ONLY come from truepointagency.com. We'll NEVER ask for personal information during interviews. Stay safe! - February 29, 2024

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new every day — even if you have a tenured career?  You’re a TruePointer if you’re nimble and can hustle. Our clients and team move quickly!   

You’ll join an award-winning team. We’re a proud two-time Top 100 PR agency in the U.S. and a six-time Inc. 5000 fastest-growing company.  

We’ve had a remote and hybrid office environment since before it was popular. We understand the demands of 24/7 agency responsibilities and give our team the flexibility to manage their work and life. Some of our favorite perks for full-time employees are competitive health benefits with concierge service, 401K profit sharing and competitive matching, ongoing professional development, annual agency development summit, weekly team lunches, and every five years sabbatical. 

JUNIOR GRAPHIC DESIGN

Are you a talented graphic designer? Do you want to see your designs come to life? If so, we have an amazing opportunity for you with TruePoint Communications. This opportunity provides an individual with on-the-job experience to use their design skills in a fast-paced work environment.

This self-motivated team member will assist with day-to-day graphic design and marketing communications needs. They will support the development, execution, and measurement of creative concepts and strategies.

Ideal candidates are creative, self-motivated, and strategic thinkers who are passionate about design and understand how it applies to business.

Candidates MUST RESIDE in the following states:Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida, or Texas

Primary Responsibilities

• Design and produce a variety of artwork for print and digital marketing campaigns, branded collateral, and other promotional materials
• Create visually stunning presentations that effectively communicate key concepts, brand messaging, and creative ideas
• Collaborate with agency teams, create project schedules, and hit deadlines
• Proactively communicate with the team regarding deadlines, deliverables, and design direction
• Provide exceptional client service, taking on full ownership and project management of assignments
• Contribute to brainstorming sessions, bringing fresh ideas and creative solutions
• Conduct research and gather relevant materials to support the design process, ensuring accuracy and attention to detail
• Ensure all assets are consistent and aligned with brand guidelines, mission, vision, and values
• Assist with meeting preparations as directed
• Resize existing artwork as assigned for print, web, and broadcast assets
• Prepare final files for print and web

Qualifications

• Bachelor’s or master’s degree in graphic arts, design, or related field and/or 2-5 years of experience
• Compelling portfolio showcasing a diverse range of design projects that demonstrate a keen eye for detail, typography, and layout
• Strong understanding of both print and digital design
• High proficiency in Adobe Creative Illustrator, Photoshop, and InDesign
• Solid understanding and demonstrated experience with Canva
• Proficiency in Microsoft Word, Excel, PowerPoint, and Teams
• Experience in and working knowledge of layouts, graphic fundamentals, typography, photo treatments, illustration, typesetting, and pre-pressing print files and a strong sense of design trends
• Strong research, writing, and communication skills
• Great attention to detail, enthusiasm, organization, multi-tasking, and desire to be a team player
• Thinks outside of the box and brainstorms creative ideas that will drive engagement and interaction
• Understands design initiatives and provides thoughtful input
• Ability to prioritize assignments, meet deadlines and adapt to changing client needs

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate’s legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

At TruePoint, our product is our people and we’re committed to propelling them forward! We are a motivated team of communications experts who solve complex challenges and generate meaningful results.

Enjoy a fast-paced environment, impactful work, and growth opportunities. Join an award-winning team - a four-time Top 100 PR agency in the U.S. and a six-time Inc. 5000 fastest-growing company. We offer a remote and hybrid office environment with flexibility and support to meet the demands of 24/7 agency responsibilities. Our perks include competitive health benefits, employee performance bonuses, 401K profit sharing, professional development, annual agency summit, team events, and sabbaticals every 5 years.

Candidates MUST RESIDE in the following states:Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida, or Texas

MEDIA & COMPETITIVE INTELLIGENCE SENIOR ACCOUNTEXECUTIVE

We’re growing our Intelligence practice group with an analyst who will oversee and work in competitive and earned media reporting. You’ll provide comprehensive oversight and counsel to clients, conduct research and media monitoring for the client and its competitors' developments, proactive announcements, financial conferences, earnings releases, and crises.

You’re the ideal candidate if you can identify implications of non-traditional events in the marketplace and develop effective and succinct updates for the C-suite audience. You’ll need to be a skilled writer, highly detailed and have strong client management experience. You proactively enhance your work and strive for continued improvement.

This role requires organization, the ability to project manage and adaptability, as priorities will shift. Working crises that may run into evenings and weekends is a requirement. Telecommunications or wireless network experience is highly desired.

Qualifications:

• 4+ years of experience in content analysis and/or social media analytics. Preference for candidates with agency background
• Platform experience required: News monitoring tools, such as Cision, Newswhip, TV Eyes and/or Critical Mention; adept at Excel and PowerPoint
• Be able to effectively utilize intelligence and software tools to analyze and synthesize complex information
• Proven ability to be proactive in a fast-moving environment with shifting priorities and deadlines

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

At TruePoint, our product is our people and we’re committed to propelling them forward! We are a motivated team of communications experts who solve complex challenges and generate meaningful results.

Enjoy a fast-paced environment, impactful work, and growth opportunities. Join an award-winning team - a four-time Top 100 PR agency in the U.S. and a six-time Inc. 5000 fastest-growing company. We offer a remote and hybrid office environment with flexibility and support to meet the demands of 24/7 agency responsibilities. Our perks include competitive health benefits, employee performance bonuses, 401K profit sharing, professional development, annual agency summit, team events, and sabbaticals every 5 years.

We’re seeking a leader for our Intelligence practice group who will oversee and work in competitive and earned media reporting. As the Lead of Intelligence accounts, you’ll provide comprehensive oversight and counsel to clients and your team, take the initiative and direct research and media monitoring for the client and its competitors' developments, proactive announcements, financial conferences, earnings releases, and crises.

You’re the ideal candidate if you can identify implications of non-traditional events in the marketplace and develop effective and succinct updates for the C-suite audience. You’ll need to be a skilled writer, highly detailed and have strong client management experience. You proactively enhance your work and strive for continued improvement.

You should be experienced in developing and managing people. This role requires organization, the ability to project manage and adaptability, as priorities will shift. Overseeing and working crises that may run into evenings and weekends is a requirement. Telecommunications or wireless network experience is highly desired.

Qualifications:

• 8+ years of experience in content analysis, media monitoring and reporting; preference for candidates with an agency background
• 5+ years of client management experience
• Proven experience developing teams and growing people
• Platform experience required: News monitoring tools, such as Cision, Newswhip, TV Eyes and/or Critical Mention; adept at Excel and PowerPoint
• Be able to effectively utilize intelligence and software tools to analyze and synthesize complex information
• Proven ability to be proactive in a fast-moving environment with shifting priorities and deadlines

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

Stay Alert!Recruiting scams are on the rise. If it feels phishy, it probably is. All communication from our team will ONLY come from truepointagency.com. We'll NEVER ask for personal information during interviews. Stay safe! - February 29, 2024

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new every day — even if you have a tenured career?  You’re a TruePointer if you’re nimble and can hustle. Our clients and team move quickly!   

You’ll join an award-winning team. We’re a proud two-time Top 100 PR agency in the U.S. and a six-time Inc. 5000 fastest-growing company.  

We’ve had a remote and hybrid office environment since before it was popular. We understand the demands of 24/7 agency responsibilities and give our team the flexibility to manage their work and life. Some of our favorite perks for full-time employees are competitive health benefits with concierge service, 401K profit sharing and competitive matching, ongoing professional development, annual agency development summit, weekly team lunches, and every five years sabbatical. 

JUNIOR GRAPHIC DESIGN

Are you a talented graphic designer? Do you want to see your designs come to life? If so, we have an amazing paid internship for you with TruePoint Communications. This opportunity provides an individual with on-the-job experience to use their design skills in a fast-paced work environment.

This self-motivated team member will assist with day-to-day graphic design and marketing communications needs. They will support the development, execution, and measurement of creative concepts and strategies.

Ideal candidates are creative, self-motivated, and strategic thinkers who are passionate about design and understand how it applies to business.

CandidatesMUST RESIDEin the following states: Alabama, Georgia, Michigan, North Carolina, Oklahoma, Tennessee, Florida, and Texas

PrimaryResponsibilities

• Design and produce a variety of artwork for print and digital marketing campaigns, branded collateral, and other promotional materials
• Create visually stunning presentations that effectively communicate key concepts, brand messaging, and creative ideas
• Collaborate with agency teams, create project schedules, and hit deadlines
• Proactively communicate with the team regarding deadlines, deliverables, and design direction
• Provide exceptional client service, taking on full ownership and project management of assignments
• Contribute to brainstorming sessions, bringing fresh ideas and creative solutions
• Conduct research and gather relevant materials to support the design process, ensuring accuracy and attention to detail
• Ensure all assets are consistent and aligned with brand guidelines, mission, vision, and values
• Assist with meeting preparations as directed
• Resize existing artwork as assigned for print, web, and broadcast assets
• Prepare final files for print and web

Qualifications

• Bachelor’s or master’s degree in graphic arts, design, or related field and/or 2-5 years of experience
• Compelling portfolio showcasing a diverse range of design projects that demonstrate a keen eye for detail, typography, and layout
• Strong understanding of both print and digital design
• High proficiency in Adobe Creative Illustrator, Photoshop, and InDesign
• Solid understanding and demonstrated experience with Canva
• Proficiency in Microsoft Word, Excel, PowerPoint, and Teams
• Experience in and working knowledge of layouts, graphic fundamentals, typography, photo treatments, illustration, typesetting, and pre-pressing print files and a strong sense of design trends
• Strong research, writing, and communication skills
• Great attention to detail, enthusiasm, organization, multi-tasking, and desire to be a team player
• Thinks outside of the box and brainstorms creative ideas that will drive engagement and interaction
• Understands design initiatives and provides thoughtful input
• Ability to prioritize assignments, meet deadlines and adapt to changing client needs

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate’s legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

Stay Alert! Recruiting scams are on the rise. If it feels phishy, it probably is. All communication from our team will ONLY come from truepointagency.com. We'll NEVER ask for personal information during interviews. Stay safe! February 29, 2024

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new every day—even if you have a tenured career?  You’re a TruePointer if you’re nimble and can hustle - our clients and our team move quickly!   

You’ll join an award-winning team. We're a proud two-time Top 100 PR agency in the U.S. and a six-time Inc. 5000 fastest-growing company.  

We’ve had remote and hybrid office environments before it was popular. We understand the demands of 24/7 agency responsibilities and give our team the flexibility to manage their work and life. Some of our favorite perks are competitive health benefits with concierge service, 401K profit sharing and competitive matching, consistent professional development, our annual agency development summit, and every five years sabbatical.   

MEDIA MONITORING& COMMUNITY MANAGEMENT SPECIALIST

We seek a talented and detail-oriented individual to join our Digital Media Team as a Media Monitoring and Community Management Specialist.

In this role, you will be responsible for monitoring media channels, analyzing conversations, and providing timely analysis of breaking news that could impact clients. The media intelligence that we provide clients helps them to improve their business decisions and to develop sophisticated strategies for promoting their companies and brands.

You will work closely with the Global Intelligence and Community Management teams to gather relevant information and deliver comprehensive media summaries and reports. This person is a proactive, organized, detailed-oriented and highly self-disciplined with a passion for social media.

Candidates MUST RESIDE in the following states:Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida, or Texas

Important Work Availability: Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends and holidays. For this role, you must be able to work weekday mornings 5:30am-7:30am (CT) and weekend afternoons from 11:00am-1:00pm (CT).

This role will be a critical role player in communicating key business drivers and media impacts in real time impacting client's decision making. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users.

Media MonitoringResponsibilities:

• Utilize CISION, Critical Mention, Feedly, NewsWhip and/or similar monitoring tools to track and analyze various media channels, including news websites. Keep a holistic view of external conversations and stay updated on relevant industry trends.
• Proactively anticipate and identify breaking news stories and potential issues impacting clients. Possess the ability to discern and select the most pertinent articles and conversations that align with the organization's interests and objectives. Provide timely alerts to executive clients, highlighting the nature of conversations, assessing the level of concern, and making recommendations.
• Monitor conversations surrounding news stories related to client brands. Determine the sentiment, tone, and level of engagement generated by these conversations. Provide insights on the impact of these conversations and any potential risks or opportunities.
• Compile and present executive reports catering to clients’ senior leadership including board members and inclusion on company intranets. These reports should provide a comprehensive overview of the media landscape, key stories, emerging trends, and any potential reputational risks or opportunities.
• Keep a vigilant eye on media channels throughout the day and provide real-time updates on stories that require immediate attention or response. Focus on reactive and urgent matters, ensuring timely communications to clients.
• Be flexible and handle ad-hoc report requests as necessary, ensuring prompt delivery of accurate and relevant information.
• Develop and maintain relationships with internal agency account teams. Support other agency initiatives as needed.

Community Management Responsibilities

• Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team.
• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends.
• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports.
• Monitor and respond to customer inquiries across all established social media channels and act as liaison with the online Customer Care team.
• Ability to identify opportunities for internal process creation and change and implement them.
• Engage with customers on news, products, and services and share relevant information/content/links.
• Identify and flag trending topics.
• Provide content writing and real-time counsel for effective brand community management across various social networks.
• Develop error-free messaging and real-time content to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics.
• Provide timely updates to account leadership and the client, ensuring goals and objectives are met.
• Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies.

Qualifications:

• 2 to 4 years of experience in media monitoring, social listening, or PR is highly preferred. Strong preference will be given to candidates with agency experience.
• Command expertise and experience in media monitoring and social listening tools, such as CISION, Critical Mention, Feedly, and Sprinklr.
• Possess an analytical mindset and the ability to interpret data and trends to provide actionable insights.
• Be highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment.
• Exhibit excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner.
• Demonstrate a commitment to meeting deadlines and delivering time-sensitive alerts and reports. React promptly to emerging news stories and issues.
• Showcase a high proficiency with Microsoft Excel, Word, Teams, and PowerPoint.
• Exemplify an ability to think outside the box and take the initiative upon themselves to solve problems as they arise.

Join our team and play a crucial role in helping our clients stay informed, proactive, and responsive to the ever-evolving media landscape.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

Stay Alert!Recruiting scams are on the rise. If it feels phishy, it probably is. All communication from our team will ONLY come from truepointagency.com. We'll NEVER ask for personal information during interviews. Stay safe! - February 29, 2024

Must be fluent (speaking and writing) in Spanish. 

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new every day—even if you have a tenured career?  You’re a TruePointer if you’re nimble and can hustle - our clients and our team move quickly!       

You’ll join an award-winning team. We're a proud three-time Top 100 PR agency in the U.S. and a six-time Inc. 5000 fastest-growing company.   

We’ve had both remote and hybrid office environments before it was popular. We understand the demands of 24/7 agency responsibilities and give our team the flexibility to manage their work and life. Some of our favorite perks are competitive health benefits with concierge service, 401K profit sharing and competitive matching, consistent professional development, our annual agency development summit, weekly team lunches, and every five years sabbatical.    

Candidates MUST RESIDE in the following states:Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida, or Texas

TruePoint is one of the leaders and pioneers in community management and social media care. Our clients range from global brands to fast-growing small and mid-size companies. 

TruePoint seeks a team player with a passion for social media and media intelligence to join our community management team for a global brand. This person is proactive, organized, detail-oriented, and highly self-disciplined.

IMPORTANT: Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a traditional fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends, and holidays. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users. 

Responsibilities

• Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team.
• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends.
• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports.
• Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients’ tone, voice, and style.
• Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team.
• Ability to identify opportunities for internal process creation and change and implement them.
• Engage with customers on news, products, and services and share relevant information/content/links.
• Identify and flag trending topics.
• Provide standardized reporting at the completion of each shift and as needed during times of crisis and high-volume activity.
• Provide content writing and real-time counsel for effective brand community management across various social networks.
• Contribute to reporting and auditing of client and industry social media. Conduct standardized reporting and analysis in real-time and as needed during times of crisis and high-volume activity.
• Develop error-free messaging and real-time content to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics.
• Provide timely updates to account leadership and the client, ensuring goals and objectives are met.
• Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies.

Qualifications

• Must be fluent (speaking and writing) in Spanish. 
• 2-5 years of experience in community management is preferred. Additional experience in social media, paid media, and other areas of marketing is a plus.
• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.
• Willing to work a flexible schedule (a combination of nights, weekends, and holidays). Holidays are recognized with paid time off.
• Travel may be required.
• Be detail-oriented, organized, caring, innovative, communicative, and data-driven.
• Be comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives to get the most important things done.
• Have strong communication, analytical and presentation skills, both written and verbal.
• Be self-sufficient, meet deadlines, and create high-quality materials.
• Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas to solve challenges.
• Have a functional understanding of multiple social media platforms.
• Be a quick learner, always looking to embrace and master new technologies.
• Accurately and consistently track time daily.
• Effectively maintain a monthly expense report and reconciliation.
• Possess excellent interpersonal skills, including interacting professionally with client executives and teams.
• Work well on a team, including proactively contributing recommendations to enhance results.
• Understand and facilitate the purchase order process. Initiate and track vendor billing accurately.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process. 

Stay Alert!Recruiting scams are on the rise. If it feels phishy, it probably is. All communication from our team will ONLY come from truepointagency.com. We'll NEVER ask for personal information during interviews. Stay safe! - February 29, 2024

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new every day—even if you have a tenured career?  You’re a TruePointer if you’re nimble and can hustle - our clients and our team move quickly!   

You’ll join an award-winning team. We're a proud three-time Top 100 PR agency in the U.S. and a six-time Inc. 5000 fastest-growing company.  

We’ve had both remote and hybrid office environments before it was popular. We understand the demands of 24/7 agency responsibilities and give our team the flexibility to manage their work and life. Some of our favorite perks are competitive health benefits with concierge service, 401K profit sharing and competitive matching, consistent professional development, our annual agency development summit, weekly team lunches, and every five years sabbatical.   

Candidates MUST RESIDE in the following states:Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida, or Texas

TruePoint is one of the leaders and pioneers in community management and social media care. Our clients range from global brands to fast-growing small and mid-size companies.

TruePoint seeks a team player with a passion for social media and media intelligence to join our community management team for a global brand. This person is proactive, organized, detail-oriented, and highly self-disciplined.

IMPORTANT: Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a traditional fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends, and holidays. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users. 

Responsibilities
• Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team.

• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends.

• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports.

• Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients’ tone, voice, and style.

• Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team.

• Ability to identify opportunities for internal process creation and change and implement them.

• Engage with customers on news, products, and services and share relevant information/content/links.

• Identify and flag trending topics.

• Provide standardized reporting at the completion of each shift and as needed during times of crisis and high-volume activity.

• Provide content writing and real-time counsel for effective brand community management across various social networks.

• Contribute to reporting and auditing of client and industry social media. Conduct standardized reporting and analysis in real-time and as needed during times of crisis and high-volume activity.

• Develop error-free messaging and real-time content to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics.

• Provide timely updates to account leadership and the client, ensuring goals and objectives are met.

•• Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies.

Qualifications

• 2-5 years of experience in community management is preferred. Additional experience in social media, paid media, and other areas of marketing is a plus.

• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.

• Willing to work a flexible schedule (a combination of nights, weekends, and holidays). Holidays are recognized with paid time off. Travel may be required.

• Be detail-oriented, organized, caring, innovative, communicative, and data-driven.

• Be comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives to get the most important things done.

• Have strong communication, analytical and presentation skills, both written and verbal.

• Be self-sufficient, meet deadlines, and create high-quality materials.

• Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas to solve challenges.

• Have a functional understanding of multiple social media platforms.

• Be a quick learner, always looking to embrace and master new technologies.

• Accurately and consistently track time daily.

• Effectively maintain a monthly expense report and reconciliation.

• Possess excellent interpersonal skills, including interacting professionally with client executives and teams.

• Work well on a team, including proactively contributing recommendations to enhance results.

• Understand and facilitate the purchase order process. Initiate and track vendor billing accurately.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

Stay Alert!Recruiting scams are on the rise. If it feels phishy, it probably is. All communication from our team will ONLY come from truepointagency.com. We'll NEVER ask for personal information during interviews. Stay safe! - February 29, 2024

Do you eat, sleep, and breathe sports? If so, now, you can build your career on it! We have an opportunity for a community manager with a passion for sports to work as part of a social media team for a global brand. Our team is deeply integrated in social media conversations relevant to the brand, including sponsorships of sporting events and major athletes. You will actively engage in sports campaigns, in addition to daily conversations related to high-value service issues, products, events, and pop culture. You’re the ideal candidate if you’re motivated, organized, and skilled at moving multiple tasks to completion; are passionate about sports (football, basketball, soccer, golf, etc.), enthusiastic about community interaction, proficient in social media, and comfortable in digital environments.

Generate meaningful results for a growing social media team by supporting the creation and completion of client projects and materials, in a timely manner, without errors. Responsibilities include social listening, proactive engagement, protecting brand reputation, and managing brand content across a variety of social networks, including Facebook, Twitter, TikTok, and Instagram. You’re fit for this role if you can appreciate working an alternative schedule to meet the demands of social media conversations that take place outside of traditional work hours.

If the idea of engaging in major sports events on behalf of global brands excites you then suit up and get your resume to us before the clock runs out. If you want to score the game goal, make sure your resume and email communications are error-free and showcase your industry experience.

You’ll join an award-winning team. We're a proud three-time Top 100 PR agency in the U.S. and a six-time Inc. 5000 fastest-growing company.  

We’ve had both remote and hybrid office environments before it was popular. We understand the demands of 24/7 agency responsibilities and give our team the flexibility to manage their work and life. Some of our favorite perks are competitive health benefits with concierge service, 401K profit sharing and competitive matching, consistent professional development, our annual agency development summit, weekly team lunches, and every five years sabbatical.   

Candidates MUST RESIDE in the following states:Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida, or Texas

TruePoint is one of the leaders and pioneers in community management and social media care. Our clients range from global brands to fast-growing small and mid-size companies.

TruePoint seeks a team player with a passion for social media and media intelligence to join our community management team for a global brand. This person is proactive, organized, detail-oriented, and highly self-disciplined.

IMPORTANT: Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a traditional fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends, and holidays. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users. 

Responsibilities
• Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team.

• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends.

• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports.

• Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients’ tone, voice, and style.

• Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team.

• Ability to identify opportunities for internal process creation and change and implement them.

• Engage with customers on news, products, and services and share relevant information/content/links.

• Identify and flag trending topics.

• Provide standardized reporting at the completion of each shift and as needed during times of crisis and high-volume activity.

• Provide content writing and real-time counsel for effective brand community management across various social networks.

• Contribute to reporting and auditing of client and industry social media. Conduct standardized reporting and analysis in real-time and as needed during times of crisis and high-volume activity.

• Develop error-free messaging and real-time content to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics.

• Provide timely updates to account leadership and the client, ensuring goals and objectives are met.

• Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies.

Qualifications

• 2-5 years of experience in community management is preferred. Additional experience in social media, paid media, and other areas of marketing is a plus.

• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.

• Willing to work a flexible schedule (a combination of nights, weekends, and holidays). Holidays are recognized with paid time off. Travel may be required.

• Be detail-oriented, organized, caring, innovative, communicative, and data-driven.

• Be comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives to get the most important things done.

• Have strong communication, analytical and presentation skills, both written and verbal.

• Be self-sufficient, meet deadlines, and create high-quality materials.

• Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas to solve challenges.

• Have a functional understanding of multiple social media platforms.

• Be a quick learner, always looking to embrace and master new technologies.

• Accurately and consistently track time daily.

• Effectively maintain a monthly expense report and reconciliation.

• Possess excellent interpersonal skills, including interacting professionally with client executives and teams.

• Work well on a team, including proactively contributing recommendations to enhance results.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

Stay Alert! Recruiting scams are on the rise. If it feels phishy, it probably is. All communication from our team will ONLY come from truepointagency.com. We'll NEVER ask for personal information during interviews. Stay safe! February 29, 2024

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new every day—even if you have a tenured career?  You’re a TruePointer if you’re nimble and can hustle - our clients and our team move quickly!   

You’ll join an award-winning team. We're a proud two-time Top 100 PR agency in the U.S. and a six-time Inc. 5000 fastest-growing company.  

We’ve had remote and hybrid office environments before it was popular. We understand the demands of 24/7 agency responsibilities and give our team the flexibility to manage their work and life. Some of our favorite perks are competitive health benefits with concierge service, 401K profit sharing and competitive matching, consistent professional development, our annual agency development summit, and every five years sabbatical.   

MEDIA MONITORING& COMMUNITY MANAGEMENT SPECIALIST

We seek a talented and detail-oriented individual to join our Digital Media Team as a Media Monitoring and Community Management Specialist.

In this role, you will be responsible for monitoring media channels, analyzing conversations, and providing timely analysis of breaking news that could impact clients. The media intelligence that we provide clients helps them to improve their business decisions and to develop sophisticated strategies for promoting their companies and brands.

You will work closely with the Global Intelligence and Community Management teams to gather relevant information and deliver comprehensive media summaries and reports. This person is a proactive, organized, detailed-oriented and highly self-disciplined with a passion for social media.

Candidates MUST RESIDE in the following states:Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida, or Texas

Important Work Availability: Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends and holidays. For this role, you must be able to work weekday mornings 5:30am-7:30am (CT) and weekend afternoons from 11:00am-1:00pm (CT).

This role will be a critical role player in communicating key business drivers and media impacts in real time impacting client's decision making. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users.

Media MonitoringResponsibilities:

• Utilize CISION, Critical Mention, Feedly, NewsWhip and/or similar monitoring tools to track and analyze various media channels, including news websites. Keep a holistic view of external conversations and stay updated on relevant industry trends.
• Proactively anticipate and identify breaking news stories and potential issues impacting clients. Possess the ability to discern and select the most pertinent articles and conversations that align with the organization's interests and objectives. Provide timely alerts to executive clients, highlighting the nature of conversations, assessing the level of concern, and making recommendations.
• Monitor conversations surrounding news stories related to client brands. Determine the sentiment, tone, and level of engagement generated by these conversations. Provide insights on the impact of these conversations and any potential risks or opportunities.
• Compile and present executive reports catering to clients’ senior leadership including board members and inclusion on company intranets. These reports should provide a comprehensive overview of the media landscape, key stories, emerging trends, and any potential reputational risks or opportunities.
• Keep a vigilant eye on media channels throughout the day and provide real-time updates on stories that require immediate attention or response. Focus on reactive and urgent matters, ensuring timely communications to clients.
• Be flexible and handle ad-hoc report requests as necessary, ensuring prompt delivery of accurate and relevant information.
• Develop and maintain relationships with internal agency account teams. Support other agency initiatives as needed.

Community Management Responsibilities

• Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team.
• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends.
• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports.
• Monitor and respond to customer inquiries across all established social media channels and act as liaison with the online Customer Care team.
• Ability to identify opportunities for internal process creation and change and implement them.
• Engage with customers on news, products, and services and share relevant information/content/links.
• Identify and flag trending topics.
• Provide content writing and real-time counsel for effective brand community management across various social networks.
• Develop error-free messaging and real-time content to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics.
• Provide timely updates to account leadership and the client, ensuring goals and objectives are met.
• Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies.

Qualifications:

• 2 to 4 years of experience in media monitoring, social listening, or PR is highly preferred. Strong preference will be given to candidates with agency experience.
• Command expertise and experience in media monitoring and social listening tools, such as CISION, Critical Mention, Feedly, and Sprinklr.
• Possess an analytical mindset and the ability to interpret data and trends to provide actionable insights.
• Be highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment.
• Exhibit excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner.
• Demonstrate a commitment to meeting deadlines and delivering time-sensitive alerts and reports. React promptly to emerging news stories and issues.
• Showcase a high proficiency with Microsoft Excel, Word, Teams, and PowerPoint.
• Exemplify an ability to think outside the box and take the initiative upon themselves to solve problems as they arise.

Join our team and play a crucial role in helping our clients stay informed, proactive, and responsive to the ever-evolving media landscape.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.