Description

• Collaborating with Upland Panviva’s users to capture and document user stories and product requirements in order to achieve strategic business goals.
• Identifying and assessing inefficiencies within Upland Panviva's products, evaluating optimal user experience, and recommending improvements to the system functionality and behaviour.
• Collaborating with Development, QA, Design, and Product teams to enhance Upland Panviva's software products.
• Facilitating discussions and workshops to gather feedback from customers and stakeholders.
• Translating functional requirements into clear user stories and acceptance criteria for development and testing.
• Conducting regular product backlog refinement sessions to review and prioritise user stories based on factors such as customer value, business goals and technical feasibility.
• Analysing data from various sources, such as customer feedback, support tickets, and defect and enhancement request trends to develop BI reports to make data-driven decisions.
• Provide Insights and recommendations to Inform product strategy and development decisions.
• Documenting requirements clearly and comprehensively, Including functional and non-functional aspects.
• Analysing test results, Identifying Usability Issues, and making recommendations for Improvements.
• Developing and configuring Power BI dashboards to visualise and analyse usage data of the product features.
• Identifying usage patterns and trends to Inform feature prioritisation and Improvements
• Setting project goals, defining timelines, and allocating resources effectively
• Creating user and training documentation and conducting formal training classes.

• 3+ years of product management experience, with at least 3 years in contact centre technology
• Proven experience with Genesys Cloud platform
• Hands-on experience with Microsoft Azure services and Copilot studio

• Deep understanding of knowledge management systems and practices
• Strong track record of delivering AI/ML-powered solutions in an enterprise environment
• Experience with agile methodologies and product development lifecycle
• Bachelor’s degree in computer science, Information Technology, or related field

• Microsoft Azure AI services and cloud architecture
• Microsoft 365 Copilot implementation and integration
• Genesys Cloud CX platform
• Knowledge management systems and taxonomies
• Contact centre operations and metrics
• Agile project management tools
• Data analytics and reporting

#LI-Remote

Description

Are you looking for an opportunity to accelerate your career and work with a team of friendly, creative people?  Upland Software offers a collaborative work environment full of smart, positive, and passionate people who are respected for their unique talents and empowered to do their jobs well.  As a member of this close-knit team, you are encouraged to take good ideas and run with them, pursuing the best outcome for our customers while having fun along the way.  If these things are important to you and you're driven by delighting customers, we want to talk with you!

• Drive growth and sales opportunities throughstrategic partnerships and alliances.
• Identify potential strategic partnership opportunities and collaboration areas.
• Negotiate partnership agreements and contracts.
• Manage and nurture existing partner relationships.
• Stay updated with industry trends and technology partnership developments.
• Be a key stakeholder and visionary in continuing to build on our key innovation.
• Perform competitive analysis reviews of the market.
• Collaborate with leadership, product, sales, and marketing teams on technology partnership initiatives.
• Understand the needs of all stakeholders (internal, customers, and partners), and manage expectations.
• Perform other duties and functions as assigned.

• 3-5 years of experience working in a strategic alliances/partner role.
• Proven success of building and managing key strategic, high growth/high potential, global, partnership and alliances.
• The ability to develop a clear strategy that aligns with the company's goals and the needs of partner organizations.
• A clear and deep understanding of technology because they monitor industry trends, market dynamics, and competitor activities and then use this to identify new partnership opportunities and stay ahead of industry developments.
• A flexible approach to work and experience of working across multiple time zones with differing industries and varying organizations.
• Strong interpersonal, communication and relationship-building skills to cultivate partnerships with external organizations.
• Worked effectively with cross-functional teams, including product management, marketers, and sales teams, to ensure the product meets partner and customer needs.
• A desire to participate in relevant industry events, conferences, and networking opportunities to promote Upland’s technology alliance capabilities and expand the network of potential partners.
• A bachelor’s degree in business or technology focused subjects or a related field, or an equivalent combination of education and work experience.
• A fun approach to the workplace and has a real drive to succeed.

• A deep understanding of knowledge management, contact center management or enterprise search and related technologies.
• Existing relationships/ experience with managing/ knowledge of AWS, Microsoft, Elasticsearch, ServiceNow, Salesforce and/or telephony providers.
• Developed “Go To” Market strategies around Generative AI technologies and Knowledge Management.
• Experience of presenting and demonstrating in small or large group settings, working with executives to GM level, and fostering collaboration and trust to C-levels.
• Led regular pipeline reviews with sales teams to ensure pipeline information is thorough and accurate, and that the sales teams have what they need to succeed.
• Flexibility to travel globally.

Upland Software (Nasdaq: UPLD) is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable more than one million users at over 9,000 accounts to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. All of Upland’s solutions are backed by a 100 percent customer success commitment and the UplandOne platform, which puts customers at the center of everything we do. To learn more, visit uplandsoftware.com.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status.