Why does it matter:  As Vonage grows its business across its core product offerings, and to future proof Vonage products today and in the future, we need to ensure that our products and services meet our privacy requirements and ambitions.  This role will minimize privacy risks across our business by ensuring that the controls are implemented across our products, by providing world class strategic, operational, policy and other privacy support; and by identifying privacy related strategic opportunities in support of our business objectives.

What you will do:

• Roll out of privacy programs and policies across Vonage and related enterprise entities. Ongoing monitoring and reporting of effectiveness of privacy policies and controls.
• Creating Vonage and related enterprise entities privacy requirements and supporting their implementation. 
• Building privacy into products and services through proactive privacy reviews to new products and services, supplier reviews, as well as regular reviews of high risk activities.
• Supporting commercial and CMT teams by providing privacy advice, supporting negotiations and through other appropriate means.
• Identifying strategic opportunities and communicating them to relevant business teams. 
• Promoting and maintaining privacy awareness across Vonage and delivering effective, role based privacy training programs.  
• Monitoring, communicating and adjusting to developments in global privacy legal frameworks as well as in relevant industry best practices and standards.
• [support E ethics and compliance/GNP/Cradlepoint colleagues] 

What is required:

• Expert legal or regulatory skills in privacy and data protection in at least the UK or EU, and excellent understanding of global privacy landscape in technology and online businesses. 
• Demonstrated ability to identify and solve problems in a complex technology and business environment by creating simple, repeatable and actionable solutions and policy positions. 
• Excellent communication, presentation, public speaking and people skills. 
• Comfortable with ambiguity. Persistence to drive change over time.
• Results oriented, proactive, responsible, pragmatic and ethical person with a passion for privacy and interest in technologies and their societal impact. 

What's in it for you:

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

#LI-JS3

Supplier Relations Manager : North America

Location : Remote US

Vonage Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Why this role matters

The Global Carrier team is responsible for driving the revenue and margin growth of the International Messaging and voice business. The team supports one of the fastest-growing CPaaS companies in the market, directly managing our OTT and wholesale customer base while working closely with our Carrier and Enterprise sales teams to develop and implement regional strategy plans. 

As a high-growth team, expansion is needed to ensure continued success. We are seeking to recruit an experienced Supplier Relations Manager to join the team in North America. This person will ensure we have the best network connectivity to drive our customers’ success. This hands-on role enables Vonage to deliver the high levels of quality and breadth of service our customers expect.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you'll do

• Create, own, and lead the strategy and plan for the North American market to ensure Vonage has the best connectivity products and services to meet our customer's needs
• Collaborate with the local sales, operations and product teams to fully understand the market requirements
• Monitor the performance of the suppliers with respect of quality and costs to meet the company’s targets and objectives.
• Coordinate with internal teams to ensure requests from customers and the business are processed and delivered end-to-end
• Build and maintain strategic relationships with key supplier partners
• Provide effective communication around team KPIs and performance both upwards to the Senior Leadership Team and to the wider organization
• Define customer support standards with partners, including a robust escalation process
• Be the go-to person for your markets

What you'll bring

• Strong technical, commercial and operational understanding of Messaging products
• Confident to communicate at all levels, including as at local conferences on behalf of Vonage
• Strong local knowledge of how the market is regulated, operated and managed
• Experience working with Carriers in North America

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

 Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Senior Full- stack Developer (Olympus)

Vonage Engineering Mission:Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:The Engineering team at Vonage is a fast growing group of talented engineers. They face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time.

The Vonage Messages API team is looking at expanding its size, in order to accelerate our platform development to support our growing customer base with a particular focus on customer interaction adding rich UI components and workflows to support the customer journey through our APIs. This role will require working across teams using a micro-frontend framework to add user interfaces to bridge the gap between the backend APIs and the frontend interface.

Our Engineers work on an exciting mix of both greenfield and existing projects, giving them an opportunity to explore new technologies.

What you will do

• Create scalable microservices that will help support our impressive growth
• Develop high-quality, performant, and scalable web components using the Fast Framework 
• Collaborate closely with the design team to transform wireframes, mockups, and visual designs into interactive and responsive web components
• Identify and address performance bottlenecks, usability issues, and cross-browser compatibility challenges to deliver highly polished and robust web components
• Develop and execute effective testing strategies, including unit tests, integration tests, and end-to-end tests, to ensure software quality and reliability
• Stay up-to-date with industry trends, best practices, and emerging frontend technologies, and share knowledge and expertise with the development team to continuously improve our development processes and standards
• Participate in code reviews, provide constructive feedback to peers, and actively contribute to maintaining a high standard of code quality and development practices
• Contribute to the documentation of the components, design patterns, and the design system to facilitate knowledge sharing and onboarding of new team members
  
  

What you will bring:

• Excellent software engineering skills in Java or Kotlin for backend services
• Proficiency in HTML, CSS, JavaScript/TypeScript, and related frontend technologies
• Solid understanding and practical experience with frontend frameworks/libraries (e.g., React, Angular, Vue.js)
• Strong understanding of responsive web design principles, cross-browser compatibility, and accessibility standards (e.g., WCAG)
• Work closely with cross-functional teams such as Development, Operations, and Product Management to ensure seamless integration of new features and services with a focus on reliability, scalability, and performance
• A strong focus on testing
• An understanding of Object Oriented Design and standard design patterns.
• Experience of multi-threaded, 3-tier architectures, web services and caching
• Experience dealing with event-driven pipelines
• Willingness to learn and use different technologies/programming languages
• Experience working with public cloud. AWS would be advantageous
• Experience with SQL and NoSQL databases
• Practical experience of deploying code in a modern programming environment using tools such as Docker and Kubernetes

Our Stack

• Microservices architecture
• Java and Kotlin with Spring Boot Reactive
• Vue.js and Fast Framework 
• AWS (Lambda, SQS, S3, DynamoDB)
• Kafka
• Docker, Kubernetes
• Grafana, Prometheus, ELK stack
• Anything needed to achieve our goals
  
  

Please note: This position is offered on an employee contract. If you are based close to Wroclaw you can visit our office, if not we offer remote workas well. Unfortunately we do not offer B2B contracts.

We encourage you to apply, even if you don’t meet all of the requirements. We value your growth potential and enthusiasm!

#LI-KF1

Senior Java Developer & Architect (Olympus)

Vonage Engineering Mission:Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:The Engineering team at Vonage is a fast growing group of talented engineers. They face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time.

The Vonage Messages API team is looking at expanding its size, in order to accelerate our platform development to support our growing customer base. In this role you will be the architect, designer, and developer of your project, and you will take part in developing next-generation technologies that change how people communicate. We challenge our engineers to be versatile and passionate to tackle new problems as we continue to push technology forward.

Our Engineers work on an exciting mix of both greenfield and existing projects, giving them an opportunity to explore new technologies.

What you will do

• Create scalable microservices that will help support our impressive growth
• Propose scaleable, maintainable and cost effective solutions
• Estimate the effort required to develop and implement new features
• Collaborate with the team lead and project managers to allocate tasks effectively, considering the skill level and growth opportunities for junior team members
• Develop and execute effective testing strategies, including unit tests, integration tests, and end-to-end tests, to ensure software quality and reliability
• Stay up-to-date with industry trends, best practices, and emerging frontend technologies, and share knowledge and expertise with the development team to continuously improve our development processes and standards
• Participate in code reviews, provide constructive feedback to peers, and actively contribute to maintaining a high standard of code quality and development practices
• Contribute to the documentation of the components, design patterns, and the design system to facilitate knowledge sharing and onboarding of new team members
• Provide mentorship and guidance to junior team members, assisting them in their technical growth, professional development, and project assignments
  
  

What you will bring:

• Excellent software engineering skills in Java or Kotlin for backend services
• Work closely with cross-functional teams such as Development, Operations, and Product Management to ensure seamless integration of new features and services with a focus on reliability, scalability, and performance
• Effective communication skills, both verbal and written, with the ability to collaborate with multidisciplinary teams and articulate complex technical concepts to non-technical stakeholders.
• A strong focus on testing
• An understanding of Object Oriented Design and standard design patterns
• Strong experience of multi-threaded, 3-tier architectures, web services, caching, and dealing with event-driven pipelines
• Willingness to learn and use different technologies/programming languages
• Experience working with public cloud. AWS would be advantageous
• Experience with SQL and NoSQL databases
• Practical experience of deploying code in a modern programming environment using tools such as Docker and Kubernetes
  
  

The Stack

• Microservices architecture
• Java and Kotlin with Spring Boot Reactive
• AWS (Lambda, SQS, S3, DynamoDB)
• Kafka
• Docker, Kubernetes
• Grafana, Prometheus, ELK stack
• Anything needed to achieve our goals
  
  

Please note: This position is offered on an employee contract. If you are based close to Wroclaw you can visit our office, if not we offer remote workas well. Unfortunately we do not offer B2B contracts.

We encourage you to apply, even if you don’t meet all of the requirements. We value your growth potential and enthusiasm!

#LI-KF1

Vonage Engineering Mission:Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters

The Support Engineering team takes care of critical applications which enable teams to do important changes to customer accounts and Vonage communication platform. In addition, we are developing a brand new micro frontend platform for customers of Vonage. 

The team is looking for a Senior Software Engineer to help us build new features in our applications. In addition to hands-on development, the ideal candidate will be involved in design of the application, and mentoring junior engineers.

What you will do

• Contribute to the implementation of new features in our microfrontend platform.
• Migrate and enhance existing business features out of our old platform.
• Design and Improve existing APIs and microservices based on product requirements
• Maintain existing legacy Backend Systems.
• Set high standards to ensure the delivery of secure, high quality, well-tested and scalable. software to meet customer and business requirements.
• Full Software Development Lifecycle from requirements to deployment and operation in production.

What we value

• Being disruptive. Getting things done. With smart people. Enjoying knowing that the work we do is having a global impact by enabling never before imagined communications.
• We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We iterate quickly, we fail fast, we take smart chances. We value those who will help us continue this spirit
• Values matter at Vonage. We are on a mission to bring value for consumers and enterprises through global cloud based communications.
• But just as important as delivering value is how we deliver that value.
• We believe in integrity. Both personally and professionally. We believe in empowering our employees and are actively seeking entrepreneurs in training who want to help build something larger.
• We have gotten to this point by being committed, passionate, and focused on getting things done. We need more people like us. If this appeals to you then we encourage you to apply.

 What you will bring:

• 7+ years of Development Experience.
• Strong technical skills in a backend programming environment (Java/Python)
• Strong Front end development experience with one of the SPA frameworks (React/Angular/Vuejs)
• Experience with design patterns and designing complex systems
• Experience with Relational databases.
• Cloud experience (ideally AWS).
• Ability to pick up new software, frameworks and APIs quickly.
• Understanding of monitoring, systems provisioning, HTTP etc.
• Strong focus on Testing.
• Entrepreneur Mindset.`

What is in it for you

• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions held biweekly
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Unlimited Discretionary Time Off
• Monthly Massage Sessions
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

Why Vonage

We value disruptive innovation, getting things done, and working with passion and integrity are the values that matter at Nexmo. We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. We strive for passion and integrity, both personally and professionally.We have achieved significant growth by hiring exceptional people. We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We value those who will help us continue this spirit. If this appeals to you then we encourage you to apply.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Vonage Engineering Mission:Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters

The Engineering team at Vonage is a fast growing group of talented engineers. They face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time.

We are looking for Software Engineers to help us develop a best in class fraud prevention platform. We’re continuing to add industry-leading features to help our customers manage their traffic across our products, as well as bolstering our fraud detection capabilities.

What you will do

• Build systems to add features to our fraud prevention platform.
• Create scalable microservices that will help support our impressive growth.
• Write efficient and scalable code in well-tested systems.
• Develop on a public cloud infrastructure.

What we value

• Being disruptive. Getting things done. With smart people. Enjoying knowing that the work we do is having a global impact by enabling never before imagined communications.
• We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We iterate quickly, we fail fast, we take smart chances. We value those who will help us continue this spirit
• Values matter at Vonage. We are on a mission to bring value for consumers and enterprises through global cloud based communications.
• But just as important as delivering value is how we deliver that value.
• We believe in integrity. Both personally and professionally. We believe in empowering our employees and are actively seeking entrepreneurs in training who want to help build something larger.
• We have gotten to this point by being committed, passionate, and focused on getting things done. We need more people like us. If this appeals to you then we encourage you to apply.

The Stack

• Java with Micronaut
• AWS
• Kafka and Redis
• Docker, Nomad, and Kubernetes
• Anything needed to achieve our goals

 What you will bring:

• Excellent software engineering skills in Java.
• Practical experience of deploying code in a modern programming environment using tools such as Docker and Kubernetes.
• Experience working with public cloud (ideally AWS).
• An understanding of Object Oriented Design and standard design patterns.
• SQL / NoSQL experience.
• An excellent practical understanding of high performance, highly distributed computing.
• A strong focus on testing.
• Experience of multi-threaded, 3-tier architectures, web services and caching.
• Experience dealing with event-driven pipeline.
• Willingness to learn and use different technologies/programming languages.

What is in it for you

• Private Medical Insurance with the option to add dependents
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions held biweekly
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Unlimited Discretionary Time Off
• Additional Maternity and Paternity Leave

Why Vonage

We value disruptive innovation, getting things done, and working with passion and integrity are the values that matter at Nexmo. We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. We strive for passion and integrity, both personally and professionally.We have achieved significant growth by hiring exceptional people. We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We value those who will help us continue this spirit. If this appeals to you then we encourage you to apply.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-JM2

Java Software Developer (Olympus)

Vonage Engineering Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:The Engineering team at Vonage is a fast growing group of talented engineers. Java Software Developers here face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time.

Our Engineers work on an exciting mix of both greenfield and existing projects, giving them an opportunity to explore new technologies.

What you will do

• Working on different aspects of the core product and associated tools, (server-side or user-interfaces depending on the team you'll join)
• Assisting with in-life maintenance, testing, debugging and documentation of deployed services
• Coding
• Designing new features.
• Creating the supporting functional and technical specifications.
• Estimating the effort required to develop and implement.
• Developing and unit testing new features.
• Supporting release and implementation of developed features.
• Adhering to coding standards development processes.
  
  

What you will bring

• Strong core Java, concurrency and server-side experience
• An understanding of Object Oriented Design and standard design patterns.
• Experience of multi-threaded, 3-tier architectures, web services and caching.
• A familiarity with SQL & NoSQL databases
• Able to develop in a Unix/Linux environment, including basic sys-admin and scripting (shell, perl).
• Ability and willingness to work in a global, fast-paced environment.
• Flexible with the ability to adapt working style to meet objectives.
• Excellent communication and analytical skills
• Ability to effectively communicate with team members

Our Stack

• Microservices architecture
• Java and Kotlin with Spring Boot Reactive
• AWS (Lambda, SQS, S3, DynamoDB)
• Kafka
• Docker, Kubernetes
• Grafana, Prometheus, ELK stack
• Anything needed to achieve our goals

Please note: This position is offered on an employee contract. If you are based close to Wroclaw you can visit our office, if not we offer remote workas well. Unfortunately we do not offer B2B contracts.

We encourage you to apply, even if you don’t meet all of the requirements. We value your growth potential and enthusiasm!

#LI-KF1

Vonage Engineering Mission:Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters

The Engineering team at Vonage is a fast growing group of talented engineers. They face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time.

We are looking for Software Engineers to help us develop a best in class fraud prevention platform. We’re continuing to add industry-leading features to help our customers manage their traffic across our products, as well as bolstering our fraud detection capabilities.

What you will do

• Build systems to add features to our fraud prevention platform
• Create scalable microservices that will help support our impressive growth
• Write efficient and scalable code, in well-tested systems
• Develop on a public cloud infrastructure

What we value

• Being disruptive. Getting things done. With smart people. Enjoying knowing that the work we do is having a global impact by enabling never before imagined communications.
• We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We iterate quickly, we fail fast, we take smart chances. We value those who will help us continue this spirit
• Values matter at Vonage. We are on a mission to bring value for consumers and enterprises through global cloud based communications.
• But just as important as delivering value is how we deliver that value.
• We believe in integrity. Both personally and professionally. We believe in empowering our employees and are actively seeking entrepreneurs in training who want to help build something larger.
• We have gotten to this point by being committed, passionate, and focused on getting things done. We need more people like us. If this appeals to you then we encourage you to apply.

The Stack

• Java with Micronaut
• AWS
• Kafka and Redis
• Docker, Nomad, and Kubernetes
• Anything needed to achieve our goals

 What you will bring:

• Excellent software engineering skills in Java
• An excellent practical understanding of high performance, highly distributed computing
• A strong focus on testing
• An understanding of Object Oriented Design and standard design patterns.
• Experience of multi-threaded, 3-tier architectures, web services and caching.
• Experience dealing with event-driven pipeline.
• Willingness to learn and use different technology/programming language.
• Experience working with public cloud. AWS would be advantageous
• SQL / NoSQL
• Practical experience of deploying code in a modern programming environment using tools such as Docker and Kubernetes

What is in it for you

• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions held biweekly
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Unlimited Discretionary Time Off
• Monthly Massage Sessions
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

Why Vonage

We value disruptive innovation, getting things done, and working with passion and integrity are the values that matter at Nexmo. We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. We strive for passion and integrity, both personally and professionally.We have achieved significant growth by hiring exceptional people. We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We value those who will help us continue this spirit. If this appeals to you then we encourage you to apply.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a Senior Inside Sales Representative at Vonage Business, you will be responsible for managing inside sales activities within the largest and most complex geographic regions and/or business customer segments. Your primary objective will be to identify and qualify business opportunities, develop strategic selling strategies, and drive the sales process from prospecting to closure. You will play a pivotal role in fostering positive relationships with key customers and stakeholders, while also providing guidance and mentorship to junior team members.

Key Responsibilities:

• Identify and qualify business opportunities within assigned geographic regions and/or business customer segments.
• Develop and execute account/territory selling strategies to maximize sales opportunities.
• Prepare and deliver formal proposals to decision makers within customer organizations.
• Manage all steps of the selling process, from prospecting to closure, ensuring smooth coordination and communication.
• Overcome objections and coordinate complex decision-making processes to facilitate closure.
• Gather and assess customer feedback to understand satisfaction levels and anticipate future market needs and trends.
• Cultivate key customer and opinion leader relationships to drive business growth.
• Collaborate with sales teams to monitor and optimize sales performance.
• Serve as a liaison between customers, internal stakeholders, and Inside Sales management.
• Lead efforts to identify and develop effective sales and education tools.

Requirements:

• Proven experience in inside sales, preferably within a complex B2B sales environment.
• Proficiency in all aspects of the sales cycle, including prospecting, discovery, presentation, demonstration, and closing.
• Familiarity with Vonage Business products and services, as well as industry-specific knowledge.
• Strong proficiency in Microsoft business tools, Salesforce.com, and other communication tools.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse groups of stakeholders.
• Ability to provide guidance and mentorship to less experienced team members.
• Demonstrated ability to overcome objections and convert prospects into customers.
• Strong integrity and commitment to customer satisfaction.
• Ability to maintain professional relationships with customers and colleagues, exhibiting loyalty and dedication to the organization's mission, vision, and values.

Vonage Carrier Services & Engineering Mission: To deliver quality end-to-end carrier services enabling the success of our SMS and Voice Operations across the company. This means delivering number and associated services for Vonage Number Inventory, API, Contact Center and other businesses, helping Vonage emerge as a leader in the $100B+ cloud communications platform (CPaaS) market. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:

Vonage works with wireless carrier (operator) partners and has acquired licenses to operate as a service provider in multiple countries, enabling the delivery of a growing portfolio of voice, messaging and data Carrier Services to our global customer base. 

You will support Vonage to increase performance, impact and growth of our carrier compliance messaging services (utilizing Toll Free Numbers, Short Codes and 10-Digit Long Codes), working closely with our various carrier partners in collaboration with our internal teams to help support new and existing customers and drive revenue. Vonage is seeking to recruit a Number Services Registration Analyst to support the delivery and ongoing management of these Sales and GoToMarket related functions.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW… 

What you will do:

• US and Canada Toll-Free Number (TFN) use case verifications
• 10DLC use case verifications
• Process customer orders and perform compliance checks
• Communicate to both customers and carrier partners
• Collaborate with internal team members to resolve issues, automate operational tasks
• Collaborate with sales, support, product and carrier teams on specific projects
• Documentation of changes
• Trouble-shooting and issue resolution
• Project manage new short code activations as needed

What you will bring:

• An end-to-end perspective of delivering carrier messaging services to B2B customers
• Strong analytical skills and strategic thinking
• Ability to assimilate complex operational challenges
• Ability work across diverse teams, engage and deliver
• Excellent written and verbal communication skills (English)
• Client-focused attitude, with an enthusiastic and proactive nature
• Excellent attention to detail and the ability to juggle multiple projects in a fast-paced environment
• Demonstrate commitment to teamwork and flexibility to get stuff done

Required:

• Some understanding of telephony, mobile messaging and fraud
• Familiarity with ticketing and knowledge management systems
• Self-motivated and driven with strong multi-tasking and time management skills
• Comfortable working in a distributed team with autonomy
• Adaptive communication skills, and a collaborative, cross-functional working style

Desired Skills and Experience:

• Familiarity with the SMS.MMS messaging industry information found at the US CTIA, Canada CTA and USShortCodes.com
• Understanding of voice and SMS/MMS
• Knowledge of how the voice and messaging markets are regulated, operated and managed
• Experience working with telecom carriers, aggregators and regulatory bodies
• Experience using Zendesk and Atlassian Jira and Confluence
• Experience using Google Workspace and Microsoft Office
• SQL experience using Kibana, Snowflake and mysql

#LI-WW1

About the job

Vonage is looking for a talented and experienced technical and enterprise architect. You will join a growing architecture team within Vonage’s communications platform. You will lead the architecture initiative for one of Vonage’s highest-profile and key strategic projects.

You will also work directly with engineering teams, enabling them to deliver software more effectively. You will be a member of the API Group’s architecture advisory group.

Finally, you will be a key advisor to the Director of Engineering, being an important bridge between them and the engineering teams.

What You’re Great At

• Independently tackling challenges: You don’t need anyone to keep you on track. 
• You’re organized and efficient
• Articulate complex problems simply
• A strategic thinker - able to understand and develop where we are, where we want to get to and how we can get there
• Strong soft skills & ability to work with and influence multiple teams.
• Flexibility and adaptability to work in a growing, dynamic team

What You Must Have Experience In

• 10+ years in software development

What You’re Good At

• Although your focus will be on a key project, you can organise yourself effectively to work cross department
• Energy, curiosity, and a desire to learn and improve.
• Finding pragmatic solutions to complex socio-technological problems.

What technical skills are a must

• At least one of Java, Golang, Kotlin, Python or a similar programming language
• Cloud infrastructure experience (AWS preferable)
• Mapping of platform architectures
• System design
• Strong understanding of security best practices

What technical skills are nice to have but not essential

• Kubernetes or a similar container orchestrator
• Kafka or similar event bus technology
• Database architecture

Qualities About You That Might Make Our Decision Easier

• Experience operating in a similar technical lead role.
• Seeing the bigger picture and grasping the full scope of the business.
• Be a strong advocate for DevOps, agile and lean software development practices.
• A drive to always leave things better than how you found them: Code, processes, documentation, interactions with people and every other aspect of your work life.

#LI-MB2