About Tripadvisor 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

What we do in Research & Insights: 

We are a global team of research and insights specialists dedicated to supporting various departments across the company, including Sales, consumer marketing, and leadership. Our responsibility is to generate valuable insights through a blend of research methodologies, driving the advancement of our business.

Job Location: Remote

This role is a remote position in the United States working east coast hours. Occasional travel to company offices as necessary.

What You’ll Do

• Play an integral role in developing Tripadvisor’s go-to market sales narrative, partnering with cross functional teams across the Tripadvisor Global Partner Services organization.  
• Leverage Tripadvisor’s unique 1st party data to provide compelling travel insights to external audiences (enterprise clients, media, etc). 
• Use a variety of data sources (1st party data, syndicated research tools, custom research studies, etc.) to accurately and thoroughly answer research requests from stakeholders across sales, marketing, communications, etc.   
• Keep a pulse on the broader media and travel ecosystem, staying on the cutting edge of trends in each industry.  
• Serve as a valuable research resource and consultant for internal and external stakeholders.  
• Collaborate with fellow research team members on the ideation, development and execution of thought leadership.  
• Support ad effectiveness measurement, managing studies from scoping through report delivery.  

Skills & Experience 

• Bachelor's degree in marketing, economics, statistics or experience relevant to the role.
• 6-8 years of experience in media, an agency or research vendor.  
• Knowledge of ad effectiveness measurement such brand lift, attribution and sales lift studies.  
• Demonstrated experience creating and presenting clear and compelling data-driven narratives.  
• Strong Excel skills (pivot tables, lookups etc) and experience in creating PowerPoint, Google Slides presentations with data visualizations and insights.
• Experience with media research & digital listening tools (GWI, Comscore, MRI, Brandwatch)
• Experience with BI tools i.e. Tableau and query language (SQL, Python etc.) preferred.
• Excellent verbal and written communication skills.
• Strong knowledge of research methodologies (survey design, segmentation, brand tracking, etc)
• Highly collaborative in a cross departmental fast paced environment that requires flexibility and the ability to manage multiple priorities.  
• Keenly attentive to detail, task-driven with the ability to produce key deliverables and hit important deadlines in a fast-paced environment.

What We Offer 

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses and equity plan
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

The salary range for this role is $140,000 to $155,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-EK1

#LI-Remote

At HackerRank, we help over 2,500 of the most prestigious logos across industries find, hire and upskill amazing developer talent using our SaaS-based Developer Skills Platform. We pioneered and continue to lead the developer skills market. At HackerRank, we are passionate about our mission to "Change the world to value skills over pedigree. 

We are looking for a Sr. IT Infrastructure Admin to lead the optimization and automation of our IT infrastructure. You’ll work closely with the security team to tackle AWS cloud challenges, ensure software and systems are running efficiently, and provide a reliable infrastructure that enhances the end-user experience. This role offers the unique opportunity to drive operational excellence through system automation, project leadership, and hands-on troubleshooting.

You will be working on: 

• Infrastructure Management: Lead the management, troubleshooting, and optimization of a predominantly macOS environment to ensure peak performance and security.
• Automation and Efficiency: Identify and automate routine IT tasks and workflows using tools like JAMF, BetterCloud, and scripting, focusing on improving efficiency and minimizing manual efforts.
• AWS Administration: Support and manage AWS infrastructure, handling IAM roles, S3 configurations, and collaborating with the security team to maintain a secure cloud environment.
• Tool Integration: Integrate new and existing IT tools  to enhance system interoperability and security.
• Project Leadership: Own and drive IT infrastructure projects from planning to completion, ensuring alignment with organizational goals and timely execution.
• Software Management: Oversee the installation, deployment, and management of enterprise software, maintaining up-to-date applications across all endpoints.
• Endpoint Security: Implement and maintain endpoint security practices for macOS devices, leveraging tools like JAMF and CrowdStrike to safeguard company data.
• User Support and Troubleshooting: Provide high-level support to end users, addressing technical challenges quickly to ensure seamless daily operations.

We are looking for:

• Strong expertise in macOS management: Deep understanding of macOS environments and extensive experience in troubleshooting and managing macOS devices, especially using JAMF for security, updates, and configurations.
• Experience with AWS administration: At least 2-3 years of hands-on experience with AWS, including IAM, S3, and implementing security measures aligned with best practices.
• Proven automation and scripting abilities: Proficiency in Bash, Python, or similar scripting languages to automate and streamline IT workflows, focusing on efficiency and minimizing manual tasks.
• Significant experience in tool integration: Skilled in integrating IT tools, including OKTA, Netskope, and CrowdStrike, to ensure seamless functionality and enhanced security across systems.
• Strong project leadership skills: Ability to independently manage IT infrastructure projects from inception to completion, ensuring alignment with team goals and timely execution.
• Advanced troubleshooting capabilities: Demonstrated expertise in diagnosing and resolving complex IT issues across diverse technologies, maintaining optimal performance for end users.
• In-depth knowledge of endpoint security: Familiar with deploying and managing security protocols on macOS devices using tools like CrowdStrike to safeguard company data.
• Excellent communication and collaboration skills: Strong ability to work with cross-functional teams, communicate technical solutions effectively, and contribute to an environment of continuous improvement.

Benefits & Perks:

We have a full package of competitive benefits and perks which include:

• One-time home office set up stipend
• Monthly Remote Work Enablement Stipend
• Professional Development Reimbursement
• Wellbeing Benefits (Headspace, etc)
• Generous paid time off, paid leave for new parents, and flexible work hours
• Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
• Employee stock options

About HackerRank:

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 23M+ developers worldwide. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Notice to prospective HackerRank job applicants:
We’ve noticed fake accounts posing as HackerRank Recruiters on Linkedin and through text. These imposters trick you into paying them for jobs/providing credit check information.
Here’s how to spot the real deal:

• Our Recruiters use @hackerrank.com email addresses.
• We never ask for payment or credit check information to apply, interview, or work here. 

Thanks for your interest in HackerRank!

As a Staff Engineer for the Core Platform/Messaging Platform team at Postscript, you will bring your passion for maximizing scalability to the task of leading the platform team’s next gen architecture – from high level design to implementing common core components for the platform. Your work will directly contribute to building the fastest, most reliable, and functionally rich messaging platform for ecommerce on the market. You will be given the autonomy to grow to your full potential and your work will directly impact our customers and Postscript’s bottom line.

The Staff role at Postscript is one of deep technical ownership. You will have a profound impact on the trajectory of the engineering org and help uplevel the wider engineering org through code contributions, critical leadership, mentorship, and decision-making. As a leader of engineers you will guide the platform in weighing technical constraints and business priorities to make the necessary trade-offs to deliver customer value.

Our backend stack is a mixture of Go microservices with Kafka, Mongo, Postgres, redshift and a variety of other technologies, as well as some code that remains in our original monolithic architecture built on postgres and python.

At the company level, your passion for building great products, especially in early to mid-stage companies, will lead you to have a meaningful and positive impact on both the product and the company. In addition, you will have the opportunity to help expand the engineering team and build out architecture and processes as we scale

This is a fully remote position.

Primary duties

• Architect, build, and maintain the core infrastructure across the platforms – messaging, data, and workflow
• Maintain and create REST and gRPC APIS for external and internal customers
• Define contracts between the platforms and enforce consistency in coding and data
• Identify bottlenecks and points of scale and make recommendations on how to maximize throughput and efficiency, then lead the team to implement
• Work closely with the Director of Engineering to create and evolve a technical strategy that brings Postscript to the forefront of the technical space we are in
• Take ownership and get creative with your solutions, dive into bold ideas in order to achieve outstanding results
• Contribute to the health of the teams you mentor through honest and direct feedback as we iterate and improve our technology
• Guide your team to make optimal technical and infrastructure decisions, using POCs and new technologies to drive change
• Mentor other engineers on best practices, standards, and learning opportunities
• Be accountable for communicating transparently and proactively, defining scope, breaking down and estimating tasks, risk and change management

What We’ll Love About You

• A proven career as a software engineer developing backend applications and APIs
• 5+ years experience using Golang (Kafka and MongoDB a plus). SaaS experience preferred, history of working with Python a plus.
• Experience with or exposure to migration off a monolithic architecture a plus
• Familiarity with building, deploying, and maintaining applications on AWS services using Terraform
• Expertise in NoSQL and SQL, and experience with database modeling (Postgres, MongoDB)
• Experience building modular, flexible architectures (avoiding vendor lock-in, maximizing readability and extensibility)
• Excellent verbal and written communication skills
• Experience in high growth, early stage tech preferred
• Experience coaching, mentoring and onboarding engineers

What You’ll Love About Us

• Salary range of USD $200,000-230,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Funding

The Role: Staff Software Engineer (Frontend)

As a Senior Frontend Engineer, you’ll work with a cross-functional team of web, mobile, and backend engineers to help solve complex problems that will directly influence the direction of the digital asset space. As part of this role, you’ll help drive customer experience improvements to set us apart in the industry and build a world-class crypto exchange. If you get excited about solving technical challenges that directly impact our customers, clients, and the rest of the Gemini team, we’d love to hear from you.

Responsibilities:

• Collaborate with product managers, designers, and other engineers to design and deliver high-quality features on Gemini platform.
• Build efficient and reusable UI components and architect reliable, performant, and maintainable solutions. Review other software engineers’ code for correctness, style, and information security concerns.
• Own the DevOps lifecycle for a product; building, validating and maintaining high quality products through its lifetime.
• Provide technical input and knowledge to the planning, design, and requirements process for new products and features.
• Lead scoping and effort estimation exercises of complex initiatives, and lead tech debt management best practices.
• Mentor less tenured engineers and onboarding new team members.

Minimum Qualifications:

• You have at least 8 years of experience building consumer-facing web applications at scale.
• You are comfortable working with JavaScript/Typescript.
• You are a React.js expert.
• You have knowledge of web best practices and stay informed about innovations in the web industry and the ability to bring in adoption for the same.
• You have a strong understanding of UX/UI concepts and a demonstrated record of design and product sensibility.
• You have the ability to work closely across global teams (and time-zones), across cross-functional stakeholders and manage inter dependencies.
• You have a customer and product-focused mindset, with the ability to make well-reasoned tradeoffs between speed and quality.
• You have the ability to adapt and handle multiple competing priorities in collaboration with peers.
• Deep understanding of Operational Excellence, Engineering Excellence and objective (data driven) decision making.
• You are skilled in eliminating manual touch points in SLDC
• You have the expertise in automated testing - Unit, Integration and end-to-end.

Preferred Qualifications:

• Experience working with performance analysis tooling.
• Experience influencing product decisions with data.
• Experience working with experimentation.
• Experience as a user of crypto products.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $172,000 - $215,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AA1

Wave’s mission is to unite humanity through immersive 3d entertainment. Our vision is to be the live entertainment hub of the metaverse: a place where anyone can attend, perform live, or be a part of a 24/7 live entertainment community. No matter where or who you are, our platform welcomes you—joining on mobile, streaming a 2D social video, or immersing you in 3D VR. Virtual shows (“Waves”) are the heartbeat of our platform. Unlike other virtual experiences, Waves are unique because they happen live, enabling real-time interaction and connection between performers and audiences.

As the Manager of Music Partnerships and Marketing, you will drive artist and creator relationships while supporting marketing initiatives to amplify our platform. You’ll work closely with artists, labels, and creators, managing projects from concept to completion. A key part of the role is project management—overseeing timelines, deliverables, and ensuring artist requirements and marketing deadlines are met through clear communication, sharing information, managing expectations, and requesting clarifications as needed. You'll thrive in a fast-paced live production environment, spending 50% of your time on-ground at our LA studio and the rest working remotely. This role offers significant growth and learning opportunities at the forefront of immersive live entertainment, with plenty of upside potential and the chance for contract-to-perm conversion.

Responsibilities

• Artist & Creator Partnerships:Develop and maintain relationships with artists, labels, management teams, and other creators to bring more performances to the platform. Collaborate with cross-functional teams to ensure seamless execution of live shows.
• Creator Outreach:Identify and secure emerging talent and creators, expanding the range of performers and experiences on our platform.
• Marketing Support:Contribute to marketing initiatives, including event promotions, social media campaigns, and content distribution strategies to elevate artist performances and platform visibility.
• Live Show Management:Spend 50% of your time at our LA studio, working directly with artists before/during live shows and ensuring a smooth production experience.
• Cross-Functional Collaboration:Work closely with product, marketing, and creative teams to execute live shows, ensuring alignment with artists.
• Project Management:Oversee timelines and deliverables for artist projects. Ensure artist requirements and marketing deadlines are met.
• Curiosity & Learning: Stay curious and seek opportunities to learn new trends in entertainment, tech, and event production, constantly looking for ways to innovate.

 Required Qualifications

• 5-8 years of experience working in the music industry (label, management, DSP, etc.).
• Proven track record of building partnerships with artists and creators.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Experience working with artists and managing high-pressure, fast-paced live events.
• Excellent cross-functional communication and collaboration skills.
• Ability to navigate the unpredictable nature of live production.
• Ability to work 50% on-ground in Wave’s LA studio and 50% remote.

 Desired Qualifications

• Experience with XR/AR/VR technologies is a plus.
• Social media experience is a plus.
• Familiarity with live event marketing and promotional strategies.
• Ability to be scrappy, resourceful, and solve problems creatively in a dynamic environment.
• Passion for technology, entertainment, and/or music.
• Experience working with a range of creators, from emerging talent to established artists.
• Strong project management skills in a live production setting, with a focus on integrating tech into experiences.
• Multi-modal experience, able to manage partnerships and marketing tasks seamlessly.

Hourly Rate: Negotiable

**Salaries at Wave are based on a few factors including a candidate's location (to account for any cost of living differences), their experience level and their performance during the interview process. On top of a cash salary we also include company equity in the form of stock options with every full time offer as well as other benefits (insurance, 401k, unlimited PTO, etc).

Be wary of scammers! All Wave communications will come from an email address that ends with @wavexr.com. Any other communications from similar domains like wavexr.us or info@wavexr.online are fraudulent. We will never ask you to send us money nor will we conduct interviews via chat applications like WhatsApp or Discord. 

Grammarly offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for a Lifecycle Marketing Manager to join our lifecycle team. This role will play a significant role in growing the business by enabling key campaigns and programs, driving process improvement, improving how we understand performance data, and empowering our customer engagement lifecycle strategy from an early stage. You’ll also lead, execute, and optimize email and in-product marketing programs supporting Grammarly’s Lifecycle Marketing strategies.

As a Lifecycle Marketing Manager, you will be a key part of building foundational programs to help us impact growing relationships with existing customers through deepening and growing product affinity and usage.

In this role, you will:

• Contribute to the strategy and initiatives to deliver impact to key outcomes.
• Own the day-to-day execution of email, in-app, and push campaigns, including building, scheduling, and testing
• Coordinate cross-functional projects and campaigns between marketing, product, engineering, and analytics teams.
• Work across various channels, stakeholders, and projects to build models, analyze data, advise channel managers, and set up experiments.
• Curate marketing processes and reporting.
• Establish an operational center of excellence within Lifecycle and be a thought leader.

Qualifications

• Has 5-8 years of experience in B2B lifecycle marketing, focusing on large businesses.
• Drives the B2B Enterprise customer engagement/retention strategy for Grammarly’s managed customers.
• Owns the daily execution of email, in-app, and push campaigns, including building, scheduling, and testing.
• Can use data insights to create high impact programs, with a bias for experimentation.
• Collaborates cross-functionally with marketing, product, engineering, and analytics teams to unlock new opportunities for large-scale efficiency and productivity.
• Can prioritize, manage multiple projects and deadlines, and execute ruthlessly; demonstrates both short-term and long-term thinking.
• Collaborates concisely and communicates results and strategic plans with leaders and team members.
• Can pull and analyze data and report on campaigns and experiments. 
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.

Compensation and Benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.  

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

About This Role

iRhythm is currently seeking an experienced & motivated Staff Quality Specialist - Regulatory Compliance  based remotely. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• Ensure iRhythm’s site activities comply with iRhythm’s Quality System and applicable international standards / regulations, including ISO 13485, 21 CFR 820, ISO 14971 and EU MDR requirements
• Build cross-functional partnerships (examples: Quality, Regulatory, Operations, and Product Development) to proactively align processes and systems at iRhythm’s sites
• Lead site quality awareness and audit readiness activities to maintain a state of “always audit ready” at iRhythm sites
• Maintain a positive working relationship with iRhythm’s Notified Body
• Lead and/or support activities related to external audits by FDA, Notified Body, customers, and other international auditing bodies. This will include pre-audit logistics and requests, front and/or back room support during audits, and coordination of audit responses.
• Support the initiation, execution, and closure of field actions and/or recalls
• Support Operations Quality by performing site walkthroughs, Gemba walks, and other proactive compliance activities.
• Initiate, execute and/or support Quality Plans related to changes affecting the site
• Other duties as assigned by the Director, Regulatory Compliance

This role may require up to 20% travel.

About you:

You are a passionate quality or regulatory compliance professional with at least 8 years of experience in a Quality or Regulatory related role.

• Bachelor’s Degree or equivalent quality/regulatory experience with medical devices
• Must have deep understanding of medical device Quality Management Systems and associated regulatory requirements
• Previous experience in a medical device manufacturing setting with working knowledge of ISO 13485, 21 CFR 820 and ISO 14971
• Strong investigational and problem-solving skills
• Must build rapport across functional teams within the organization
• Attention to detail and timeliness are critical
• Excellent communication (verbal and written) and interpersonal skills required
• Direct exposure to regulatory body inspections and/or Notified Body audits
• Prior experience managing medical device recalls is a plus
• Prior experience with product recall execution is a plus

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-JR1

#LI-Remote

About OffSec 

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

As the Operations Managerfor Customer Support, you will play a pivotal role in managing and optimizing the efficiency of our learner support operations. You will be responsible for developing and implementing strategies to enhance customer satisfaction, streamline processes, and ensure the delivery of high-quality support services. This role requires a proactive leader with strong analytical, organizational, and interpersonal skills. This role will handle 3 groups (Proctoring, Student Success Care Services and Community).

Ideal candidates will be a manager with prior experience managing staff, providing quality assurance reviews, and experience in staff human resources laws, guidelines and management. This position will have a flexible schedule. Candidates must be available to work any day of the week and any shift, as support groups are staffed 7 days a week, 24 hours a day. The Operations Manager is a part of the Student Success Management team at OffSec. 

Duties and responsibilities

Team Leadership:

• • • Lead, coach, and mentor a team of learner support leads, including Associate Managers, Team Leads, and SMEs.
    • Serve as the primary escalation point for learner support leads.
    • Foster a positive and collaborative work environment, encouraging innovation and continuous improvement.
    • Conduct regular performance evaluations and provide constructive feedback.
  • Operational Strategy:
    • Develop and implement strategic plans to optimize learner support operations (Proctoring, Student Success Care Services, and Community).
    • Identify and implement process improvements for enhanced efficiency and effectiveness.
    • Collaborate with cross-functional teams to align support operations with company goals.
  • Performance Metrics:
    • Establish and monitor key performance indicators (KPIs) for measuring and improving team performance.
    • Analyze data and trends to make informed decisions and recommendations.
    • Implement initiatives to meet or exceed NPS targets and other company goals.
  • Resource Management:
    • Manage staffing levels to meet learner support demand.
    • Address behavior or work product issues promptly.
    • Optimize resource allocation and scheduling for efficient coverage.
    • Collaborate with HR for recruiting, onboarding, and training new team members.
    • Ensure adherence to the Code of Conduct; address issues through appropriate disciplinary action.
    • Recommend status changes, including disciplinary actions, position changes, promotions, and salary increases.
    • Develop programs to promote employee retention.
  • Technology and Tools:
    • Evaluate and implement learner support tools and technologies to enhance productivity.
    • Stay informed about industry best practices and emerging trends in customer support technology.
  • Perform other duties as needed.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Proven 8 years of experience in customer support or operations management.
• Strong written and oral English language skills.
• Effective interpersonal skills, facilitating communication with individuals at all organizational levels.
• Maximizes computer and systems tools for data interpretation and report generation.
• Knowledge of Google applications.
• Strong leadership skills.
• Flexibility in handling daily issues related to labor, discipline, and management.
• Comprehensive understanding of Labor Law.
• Excellent analytical and problem-solving skills.
• Critical and analytical thinking for sound judgment and decision-making.
• People-oriented with effective listening and coaching skills.
• Highly ethical, recognizing the importance of professional certification and its impact on students.

Working conditions

This position manages learner support teams that are staffed 24 hours a day 7 days a week. The Operations Manager will work on a flexible schedule to have a presence across multiple shifts. Weekend work is by request and the Operations Manager will be given one weekend off per month. The Operations Manager will be scheduled 5 days a week. Position is fully in a work-from-home setup.

Direct reports

All learner support leads reports to this position. 

Location

Must be based in Cebu, Philippines.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.