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Tripadvisor

An American online travel company.
Tripadvisor, the world's largest travel platform*, helps hundreds of millions of travelers each month** make every trip their best trip. Travelers across the globe use the Tripadvisor site and app to browse more than 878 million reviews and opinions of 8.8 million accommodations, restaurants, experiences, airlines and cruises. Whether planning or on a trip, travelers turn to Tripadvisor to compare low prices on hotels, flights and cruises, book popular tours and attractions, as well as reserve tables at great restaurants. Tripadvisor, the ultimate travel companion, is available in 49 markets and 28 languages.

Headquarter Location:
Needham, Massachusetts, USA

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Tripadvisor is hiring a Remote CRM Manager

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor seeks an innovative and passionate Manager of CRM to drive growth & guide members through their traveler journey. You will play a pivotal role in driving user engagement and retention through effective communication strategies, with a primary focus on our mobile app user base, and will help support new content and contact strategies based on industry trends, engagement data, and traveler needs. This role will help spearhead new email, push, and SMS strategies, guiding hundreds of millions of members through their traveler journey, and engaging them with useful and relevant content.

Reporting into the Senior Manager, CRM Growth, this is a highly cross-functional role and this person will interface across the full business working closely with numerous stakeholders across Product, Engineering, Legal, Marketing, Customer Support, and Creative. 

What You’ll Do

  • Responsible for planning, developing, and implementing growth strategies across CRM-owned channels (email, app push, SMS) to drive user engagement and improve conversion. Utilize data-driven insights to create these targeted and personalized communication that enhances user engagement and retention.
  • Collaborate with product & integrated marketing teams to understand new features, updates, and releases for the mobile app. Develop strategies to seamlessly integrate new products into CRM campaigns.
  • Execute A/B tests that allow us to continuously optimize content, timing, and cadence of lifecycle communications across marketing channels to improve user experiences and increase marketing efficiency.
  • Translate business goals into accurate delivery requirements, including but not limited to: specifying required data, segmentation & targeting logic, and dynamic content requirements.
  • Manage machine learning recommendation models & continuous optimization what we’re showing to members
  • Ownership of campaign performance, engagement metrics, and overall channel health, including consistent and timely sharing of all performance, and providing recommendations for continuous improvement based on key performance indicators.

 

Skills & Experience

  • 5+ years of relevant professional experience
  • Analytical mindset with experience leveraging channel data to develop insights
  • Experience with marketing technology platforms such as ESP’s and CDP's. Braze preferred.
  • Mobile app marketing experience a plus
  • Exceptional project management and organization skills, with a keen eye for detail
  • Must be a collaborative, cross-functional team player and comfortable partnering with a variety of teams
  • Must exhibit superb verbal and written communication skills with a high degree of comfort interpreting results and communicating insights effectively

The salary range for this role is $110,000 to $140,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.

 

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Tripadvisor is hiring a Remote Senior Product Manager, Restaurant Diner Experience

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We are seeking a Senior Product Manager for our Restaurant team to redefine the experience diners have on Tripadvisor when looking for the next restaurant to dine at.  You will have the opportunity to define the vision for your features, build a roadmap, and lead a cross-functional team to deliver delightful experiences for users.

The Senior Product Manager is a strategic, user-centric, and use hypothesis-driven approaches. You have a bias for action, are motivated by delivering results, and are passionate about solving customer problems. You are a delightful paradox - artist and mathematician, a leaper and a grinder, and able to think about this sprint and the next quarter’s roadmap simultaneously.

What You'll Do:

  • Understand and influence the product strategy of the new Restaurant experience on Tripadvisor
  • Develop requirements and specifications informed by the product strategy, competitive positioning, customer feedback, technical feasibility, and your unique insight.
  • Lead cross-functional teams throughout the software development lifecycle, owning a roadmap with multiple features from conception through launch to maturity and support.
  • Embrace hypothesis testing methodology: work with Data Science, Analytics, and Engineering to define, build, and launch tests, internalize the learnings, and iterate to find and roll out wins.
  • Be data-driven - always keep your metrics and measurement in mind. Wherever possible, use data to inform and strengthen your argument. Be comfortable rolling up your sleeves and diving into the data.

Skills & Experience:

  • 6+ years of high-scale internet product management experience. Experience with two-sided platforms, international expansion, or Machine Learning driven products is preferred.
  • Strong problem-solving, analytical, and decision-making skills. Able to ask the right questions, interpret data and trends, diagnose problems, and formulate effective action plans to resolve issues.
  • Strong user-centricity and creative skills. Able to dive into the complex design tradeoffs of consumer products and evolve creative ways to unlock user value.
  • Good business judgment when making decisions and understanding the relevance/impact of each decision on the strategic direction of the team and the business
  • Self-motivation, autonomy, and tenacity - you have a track record of taking on complex and broad problem sets, creating structure, mobilizing teams, and pushing forward through challenges. All while staying transparent and knowing when to ask for help.
  • Excellent communication and interpersonal skills with various audiences across different seniority levels and a spectrum of functions.
  • High attention to detail and the ability to effectively lead multiple projects simultaneously. 
  • Comfortable with and adaptable to change. We work in an innovative fast-growth environment where products and processes evolve rapidly.
  • Teamwork skills are essential because we are better together 
  • Passionate about travel.

 

The salary range for this role is $155,000 to $175,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.

 

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Tripadvisor is hiring a Remote SEO Strategist

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. At Tripadvisor, you will be part of a dynamic, fun and energetic team where you can immediately make meaningful contributions. 

TheTripadvisor SEO team is seeking an enthusiastic, passionateStrategist to own the project execution and analysis that helps drive a best-in-class search strategy across our business.  This role will work directly on the core Tripadvisor product to impact ranks and increase user engagement. We take pride in our work and our collaborative, high-performing team. We love what we do, and we want you to love it as well!

As an SEO Strategist, you will be responsible for working with partners across the organization on every step of the product life cycle, from business requirements to post-launch analysis. Ideal candidates will have the ability to execute and drive measurable results, fluency with complex data, highly effective communication skills, and a passion for travel. This position is available for remote US locations or hybrid out of New York or Needham office.

A bit about us - we strive to be: 

  • Accountable: We deliver what we say we will, when we say we will.

  • Transparent: We build trust through constructive, open, honest and direct communication.

  • Growth Mindset: We unlock our full potential when we are curious and learn from our success and failure alike.

  • Better Together: We strengthen our ideas when we embrace diverse perspectives.

  • Adaptable: We move faster when we embrace change and consider better ways to bigger outcomes.

  • Traveler Obsessed: We win when our customers do, and it shows up in everything we do.

What You’ll Do:

  • Collaboration: You’ll partner with cross-functional teams as product/project manager to define product specifications, establish milestones, and assure quality.

  • End-to-end ownership: Within weeks, you’ll be writing specs, running tests, analyzing results, and making decisions that have real effects on revenue and profit for the company.

  • Experimentation: We emphasize quantitative analysis and thorough, fast-paced experimentation and iteration. You will learn how to gather the preliminary data to build an experiment and how to subsequently analyze these results. 

  • SEO: You’ll learn or hone your skills in how to optimize our site to improve our reach in Google, Bing, and other search engines. You’ll track traffic patterns, research keywords users are searching for, and analyze data to determine how to make our pages rank higher.

  • Travel industry: You’ll get the opportunity to learn about all aspects of the travel industry (e.g., competitor analysis, top destinations by market, etc.). You’ll then leverage your findings to optimize our site to reflect market demand.

What We’re Looking For: 

  • Professional experience: 5+ years of SEO or search marketing experience at a consumer-facing internet company, you are considered an “expert” by your peers. 
  • Strong analytical & data skills: You enjoy working with data (comfortable with Excel/Google Sheets) and are eager to get better. You are well versed in SQL. Tableau experience is a plus.
  • Excellent communication & organizational skills: You’re a strong verbal and written communicator, a great partner to engineers and other teams, and able to execute projects and analysis independently. 
  • Curiosity: You’re a creative problem solver with a deep curiosity about our business, Google algorithms, and how travelers search for information. 
  • Tech / web-savvy: You’re comfortable reading HTML/CSS, inspecting web pages, and maybe even writing a bit of Javascript.
  • Creativity: You think creatively and regularly experiment with new SEO concepts.
  • Adaptability: You thrive in a fast-paced environment and successfully handle ambiguity.
  • Striving to get better: We expect you to be smart, hard-working, detail-oriented, organized, and motivated. You should constantly be looking for ways to improve on your skills and look for ways to add value to the team.
  • Academics: Degree in economics, finance, business, statistics, engineering, or math preferred.

The salary range for this role is $110,000 to $140,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.

 

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+30d

Principal Software Engineer - Full Stack (Viator)

TripadvisorOxford or London hybrid, or remote United Kingdom
nosqlsqlDesignmobilegraphqljavac++typescriptkubernetes

Tripadvisor is hiring a Remote Principal Software Engineer - Full Stack (Viator)

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

The Viator Experiences Engineering team is distributed across Europe and is responsible for viator.com, the Viator mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally.

We’re looking for a Principal Software Engineer to join our fast-growing team. You can work remotely in the UK, or hybrid from the Oxford or London Tripadvisor office.

Within Viator we have a fun and friendly environment where the key objective is getting things done. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most of our engineers release code to production every few days and we have a daily release cycle.

This is a full stack role. Viator’s web stack includes Java, React, TypeScript, GraphQL,Kubernetes, SQL and NoSQL databases, and runs on AWS. You don’t need to have experience with everything listed but you do need to be hungry to learn. You will need to have experience of a statically typed, object-oriented language such as Java, C# or C++

Perks of Working at Viator

  • Competitive compensation packages, including base salary, annual bonus, and equity.
  • “Work your way” with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you’d like in select locations. 
  • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
  • Donation matching. Give back? Give more! We match qualifying charitable donations annually.
  • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
  • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
  • Travel perks. We believe that travel is employee development, so we provide discounts and more.
  • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
  • Health benefits. We offer great coverage and competitive premiums

Our Values

We aspire to lead; We’re relentlessly curious;... want to know more? Read up on our values: 

  • We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
  • We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
  • We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
  • We serve our customers, always. We listen, question, respond, and strive for wow moments.  

We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.

Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Application process

  • 30 minute call with a recruiter to learn more about the role
  • 1 hour technical coding interview with someone from the Viator Engineering team
  • Three one-hour interviews with members of the team, covering technical topics - including some coding - and what you would bring to Viator.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.

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+30d

Data Engineer II (Viator)

TripadvisorLondon, Oxford, Lisbon or UK Remote
tableauscalaairflowpostgressqljavadockerpythonAWS

Tripadvisor is hiring a Remote Data Engineer II (Viator)

Viator is a Tripadvisor company that makes it easy to find and book something you'll love to do. With an industry leading selection of high-quality experiences, Viator gives millions of travellers a month something new to discover, both near and far from home.

​We believe that we are better together, and at Viator we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Viator, we want you to bring your unique identities, abilities and experiences, so we can collectively revolutionise travel and together find the good out there.

Viator’s MarTech Engineering & Operations team creates and maintains the tooling used to bring millions of visitors to viator.com every month. The team owns all Marketing data from end-to-end, including data ingestion, transformation, visualisation, and data architecture to ensure best-in-class operational reliability and modularity. The team is looking for a data engineer to support Viator’s growing traffic and deliver start-of-the-art MarTech solutions. This is a flexible, hybrid role based out of our Oxford, London or Lisbon office.

 

What you'll do:

  • Implement modern, data pipelines for marketing data.
  • Monitor data pipelines for accuracy, missing data, enhancements, changes, SLA, and billing volumes to ensure all data is captured and processed accurately and when needed.
  • Work with cross-functional stakeholders in defining and documenting requirements for building high quality and impactful data products.
  • Reconcile data issues and alerts between various systems, finding opportunities to innovate and drive improvements.
  • Code, test, and document new or modified data systems to create robust and scalable applications for reporting and data analytics.
  • Contribute to designing optimised data solutions and data product.
  • Own and document data pipelines, monitoring, data accuracy, SLAs and data lineage.

 

What you'll need:

  • Bachelor of Science degree in Computer Science, Information Systems, or related field.
  • 3+ years of Data Engineering experience focused on Data Modelling and developing modern data pipelines and applications for reporting and analytics.
  • Strong Python, Java or Scala Experience.
  • Strong experience in SQL; can write complex, performant, fail-safe queries.
  • Experienced with setting up end to end data pipelines in an enterprise environment.
  • Hands-on with Cloud computing technology like Google Cloud, AWS, etc.
  • Experience in Looker, Tableau, or similar visualization / business intelligence platform.
  • Ability to effectively operate both independently and as part of a team.
  • Self-motivated with strong problem-solving and self-learning skills.

Bonus:

  • MarTech Knowledge is a plus.
    • Experience in working with marketing data is a huge plus.
    • Understanding of CDP/CRM tools, link tracking, pixels/tags, Google Analytics, and marketing attribution.
  • BigQuery or Google Cloud Experience.
  • Exposure to DBT.
  • Exposure to Apache Airflow or other DAG frameworks is nice to have.
  • Experience with technologies like Snowflake, Postgres, etc.
  • Experience with developing solutions on cloud computing services and infrastructure with AWS (S3, Athena, Glue, Lambda, EMR, Kinesis).
  • Expertise designing and implementing data pipelines using modern data engineering approach and tools: Spark, PySpark, Java, Docker, cloud native DWH (Snowflake, Redshift), Kafka/Confluence etc.
  • Experience with CI/CD processes and platforms.
  • E-commerce, or startup experience is a plus.

 

What you’ll get

  • Highly competitive salary along with the following:
  • Annual performance related bonus
  • Generous stock (RSU) award upon joining, with additional awards annually
  • Regular salary reviews and excellent career growth opportunities
  • Very flexible working hours
  • Free meals in the office
  • Full family private healthcare and dental
  • Excellent contributory pension
  • Critical illness and full life cover
  • Standard 28 days paid holiday (not including bank holidays), increasing with tenure
  • £1050 annual stipend for costs outside the office such as gym membership or home office set up
  • “Summer Fridays” scheme allowing extra days off during the summer

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