About the Role:

We are seeking a Site Reliability Engineer to help build a reliable web experience for our users. We believe that moving fast is our competitive advantage, and enables us to better serve our users. We also know that the faster we move, the more likely we are to break things.

You Will:

• Actively seek and identify opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.
• Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
• Implement SRE practices ensuring availability, scalability and observability of production systems with a strong focus on excellent customer experience
• Understanding of Infrastructure as Code
• Incident management and emergency response, track outages, ensure data integrity and engineer releases to promote rapid deployments
• Handle emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed
• Implement monitoring, logging, alerting and SLO Reporting
• Identify Service Level Indicators (SLIs) that will align the team to meet the availability and performance objectives.
• Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent incident reoccurrence.
• Demonstrates strong technical skills and expertise in any one of OOO programming languages 
• Independently handle complex technical tasks in projects.

You Have:

• 3+ years as a software engineer, shipping production code.
• 1+ years of experience as a Site Reliability Engineer or Production support Engineer
• Bachelor's degree in Computer Science, Engineering, or related field, or relevant years of work experience
• Proficiency with RDBMS databases (PostgreSQL, MySQL, SQL Server, etc.)
• Proficiency in SQL scripting
• Proficiency developing in one or more languages such as Java, Kotlin, Python, and/or others
• Proficiency in Git or other VCS
• Good debugging and troubleshooting skills
• Strong technical competency, with a data-driven analytical approach towards solving complex challenge

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 
Overview:

LivePerson is looking for a Devops engineer for the GPT (Global Product & Technology) Division. You will be part of the LiverPerson SRE team building and managing highly available, distributed systems. You will have the opportunity to be part of a strong team and enjoy the work environment of a start-up, with a robust product and the benefits of a leading company in its field.

You will: 

• Ensure product high uptime and reliability 24x7.
• Manage Linux servers in a multi-cloud environment
• Manage high availability Kubernetes resources using Helm charts
• Assist with deploying upgrades and patches using Chef/Ansible/Puppet/Helm
• Monitoring and troubleshooting warnings and alerts related to the reporting platform’s performance
• Develop monitoring resources and alerting systems such as Grafana, Prometheus, Kibana, DataDog and PagerDuty
• Coordinate with DBA and developers to manage SQL and NOSQL database systems, including MongoDB, ElasticSearch, Postgres, MySQL and others
• Managing message bus systems such as Kafka and Pulsar
• Build and maintain CI/CD pipelines using Jenkins/Gitlab/Teamcity

You have:

• Minimum 3+ years of experience of managing cloud based production environment (AWS, GCP, Azure, etc)
• Highly experienced working in the Linux environment, good scripting in Bash / Python.
• Highly experienced working configuration management systems like OpsCode Chef, Ansible, Puppet,  etc.
• Strong experience in Terraform, CloudFormation or other IAC
• Experienced in SQL, including DDL and complex queries
• Experienced working in the Kubernetes platform
• Experience working in a microservices architecture using a message bus
• Good knowledge of CI/CD pipelines orchestrators like TeamCity, Jenkins, Gitlab
• Ability to integrate security best practices into the SRE workflow.
• Highly motivated and independent.
• Team player and excellent interpersonal Skills.
• Excellent written and verbal communication skills.
• BS in Computer Science or a related field, or equivalent work experience.
• A strong background in cloud, network and application security and compliance
• Experience with GPT or other LLMs a strong advantage

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

The Messaging team consists of mission-critical services that enable messaging and conversations at scale. We are the heart of LivePerson’s offering with at least 99.999% (five-nines) SLA for internal and external stakeholders. This high standard underscores our commitment to excellence and reliability.

You will: 

As part of the Messaging team you will work on:

• High-Performance Systems: Developing and optimizing services that handle billions of messages and conversations, ensuring low latency and high throughput.
• Horizontal Scaling: Designing and implementing horizontally scaled, stateless container architectures running on Kubernetes, leveraging technologies like Redis.
• Cloud Migration: Leading the transition from on-premises infrastructure to Google Cloud Platform (GCP), aiming to reduce hardware footprint and enhance scalability.
• Agent Routing and Lifecycle Management: Managing the lifecycle of conversations, including agent and bot assignments, surveys, and reporting events.
• Reliability & Availability: Implementing best practices for reduced MTTR and achieving five SLAs by proactive monitoring, incident management, and performance tuning.
• Hands-on coding:Solving complex engineering problems at scale and producing well-documented code that is easier to understand.
• Collaboration: Working bottom-to-bottom, dealing with stakeholders, and mentoring thriving engineers.

Our team thrives on collaboration, innovation, and a shared commitment to delivering world-class messaging solutions.

You have:

• 3+ years of experience working as a Staff or Principal engineer on mission-critical, high-frequency systems, in a product-driven environment.
• 6-8+ years of experience with large-scale distributed microservices architecture.
• In-depth knowledge of the Public and Private Clouds.
• Working proficiency in English - crisp communication skills to collaborate with globally distributed teams.
• Ability to tell stories, lead by example, mentor fellow engineers, and can-do attitude.
• A bachelor’s degree (or higher) in computer science or a related discipline would be a plus.

Some of the technologies we're using:

• Java (8/11/17), JavaScript, TypeScript
• Spring, Spring Boot, and Quarkus
• GraphQL and gRPC
• Docker, Kubernetes, and Puppet
• Apache Kafka, Google Pub/sub, Redis, Hazelcast
• MySQL, Couchbase, Cassandra, Elasticsearch
• Microservices, event-driven architecture
• Hybrid cloud infrastructure (GCP and On-Premises)
• Vault, OAuth2.0 Provider, and much more

Benefits: 

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development:  Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

The successful candidate has an opportunity to join our AI& Automation team within a fast-paced and successful organization.

You will: 

• Design and develop high-volume, low-latency applications for mission-critical systems and deliver high-availability and performance
• Design REST-based backend services
• Debug production issues and help maintain existing code
• Development of technical specifications and documentation
• Participate in on-call rotations
• Work with Bots & Automation team in building next-generation bot runtime platform

You have:

• Bachelor's degree in Computer Science or a related field
• 7+ years of experience building successful production software systems
• Solid understanding of Data Structures and Algorithm Design
• Strong programming skills in Java with good knowledge of multi-threading.
• Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL
• Experience with Data Processing tools like Kafka, Airflow, Apache Spark, Hadoop
• Experience building REST APIs & debugging distributed microservice-based applications
• Experience with Git, Jenkins, and other Development tools
• Experience integrating with third-party APIs
• Experience in Kubernetes 
• Experience with NodeJS & Python is a plus

Benefits: 

• Health: medical, dental, vision and wellbeing.
• Time away: 15 days PTO, Public holidays as well 5 care days and 10 sick days.
• Financial: ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Health Service Navigator, Counseling Services & resources to help you and your family maintain overall good health and wellness
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.  

Overview:

In this role as SDET level II, you will be a highly contributing member of a core engineering team working to build the LivePerson products offering from the ground up and expertly integrating it into the existing LivePerson offering. We are looking for an SDET IIto develop and execute exploratory and automated tests to ensure product quality. The responsibilities include understanding system requirements, designing and implementing tests and in some cases debugging and defining corrective actions. This also includes creating a test framework and/or integrating with other test frameworks. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

You will: 

• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive, and well-structured test plans and test cases
• Create System, Resiliency and Performance verification test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, implement develop and execute automation scripts using open source tools
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up to date with new testing tools and test strategies

You have:

• 4+ Years QA experience
• BS/MS degree in Computer Science, Engineering, or a related subject
• Proven work experience in software quality assurance
• Good knowledge of software QA methodologies, tools and processes
• Must have Programming skills in Java, Python, JavaScript or TypeScript.
• Relational or non relational databases experience, including MySQL and Cassandra.
• Self-starter, with ability to perform QA Duties with minimal supervision.
• Experience testing REST based API’s
• Experience in writing clear, concise, and comprehensive test plans and test cases
• Experience  inAutomation Framework (Cypress, PlayWright, PyTest)
• Experience is QA automation tools, frameworks, and libraries
• Hands-on experience with both white box and black box testing
• Hands-on experience with automated testing tools and libraries (TestNG)
• Experience working in an Agile/Scrum development process
• Experience with performance, resiliency and/or security testing is a plus
• Experience working with Chaos Monkey, JMeter is a plus
• Knowledge of CI/CD and experience working with Jenkins or similar tools.
• Strong preference to candidates with experience testing integration of telephony, CRM, or CTI applications
• Experience working with Google Cloud Platform, AWS, or Microsoft Azure
• Excellent Analytical Skills with detailed understanding of SDLC especially with Agile development methodology
• Experience with Kafka and Elasticsearch is huge plus
• Understands process and sees value in automation and efficiency
• Strong problem solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.

Benefits: 

• Health: medical, dental, vision and wellbeing.
• Time away: 15 days PTO, Public holidays as well 5 care days and 10 sick days.
• Financial: ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Health Service Navigator, Counseling Services & resources to help you and your family maintain overall good health and wellness
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. 

We are hiring a DevOps Engineer to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives.

What you'll be doing:

Working hand in hand with great devops engineers building out devops best practices in the federal space. This will include creating and documenting CI/CD jobs, creating infrastructure with terraform, writing ansible playbooks, and building tools.

What you’ll bring:

• In-depth experience with config management tools like: Chef, Ansible, Puppet, SaltStack
• The ability to create and support AWS environments
• Experience working with and supporting Terraform or other IaC tools (CloudFormation, Pulumi, etc)
• Skill in developing and improving CI/CD scripts and services for development and deployment
• Desire and ability to mentor and train other engineers
• Experience supporting web technologies and websites running on Kubernetes
• Experience in containerization and containerization tools like Docker, Containerd, Podman, or Kaniko
• Experience supporting web technologies and websites running Apache or NGINX
• Experience with Linux operating systems including installing, configuring and troubleshooting
• Experience in SQL architecture such as MySQL, PostgreSQL or MS-SQL
• Datadog, Trivvy and Venafi experience strongly preferred

Nice to have:

• Experience in scripting with Python
• Experience in managing or configuring data science tools (AWS SageMaker, Posit Workbench, Quicksight, AWS Glue)
• Experience with setup and managing Data Warehouses or Data Lakes (AWS Redshift, AWS Athena)
• Experience in cloud and infrastructure monitoring/observability tools such as Splunk, Grafana, Prometheus, Cloudwatch

Requirements:

• Must be a US Citizen and able to work domestically 
• Must be able to  attain low-level security clearance 

Education:

• Bachelor’s Degree

Benefits:

• Fully remote
• Annual stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@Oddball.io

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $100,000 – $160,000

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. 

We are hiring a SeniorDrupal Engineer to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives.

What you'll be doing:

We are seeking a highly skilled and experienced Senior Drupal Engineer to join our team. You will play a crucial role in the design, development, and maintenance of our Drupal-based program. In this role, you will collaborate closely with cross-functional teams, including developers, designers, and project managers, to ensure the successful implementation of this Drupal-based program.

What you’ll bring:

• Extensive experience in Drupal development, architecture, and customization.
• Proficiency in PHP, JavaScript, HTML, CSS, and other relevant web technologies.
• Strong understanding of Drupal's core concepts, architecture, and contributed modules.
• Experience with Drupal 8/9, including migration and upgrade processes.
• Familiarity with front-end frameworks and responsive design principles.
• Solid knowledge of MySQL or other relational databases.
• Experience collaborating with stakeholders to gather requirements, propose technical solutions, and estimate effort for Drupal projects.
• Ability to provide technical guidance and mentorship to development teams, ensuring adherence to Drupal best practices.
• Guidance on recommended modules, themes, and third-party integrations to enhance Drupal functionality.
• Design and develop high-level Drupal architecture and technical solutions to meet project requirements.
• Define and implement Drupal site structure, content types, taxonomies, and workflows.
• Evaluate and recommend modules, themes, and third-party integrations to enhance Drupal functionality.
• Experienced in the implementation of robust security measures to protect Drupal installations from vulnerabilities and attacks.

Requirements:

• Must be a US Citizen and able to work domestically 
• Must be able to attain low-level security clearance 

Education:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Drupal certifications (e.g., Acquia Certified Developer) are a plus.

Benefits:

• Fully remote
• Tech & Education Stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@oddball.io 

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $100,000 – $150,000

Available Locations:Lisbon or London

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. 

Examples of desirable skills, knowledge and experience

• You have previous experience working as part of a team in a customer-facing role

• You have experience solving DNS and other networking-related problems

• You understand how the Internet works

• You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)

• You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).

• You have experience working in a support role where you thrived every time you resolved a ticket

• You are comfortable communicating through various support channels and always put the customer first

• You are a motivated self-starter and always looking to expand your existing skillset

Bonus Points

• You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin

• You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform

• You have a solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump)

• You are familiar with Apache, Nginx, IIS, and other web servers

• You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access etc)

• You have worked with PostgreSQL, MySQL, MS SQL or other database servers

The Role

The Senior Data Engineer will play a critical role in designing, developing, and maintaining our data infrastructure. This role requires a deep understanding of data architecture, data modeling, and ETL processes. The ideal candidate will have extensive experience with big data technologies, cloud platforms, and a strong ability to collaborate with cross-functional teams to deliver high-quality data solutions.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Design, develop, and maintain scalable data pipelines and ETL processes to support data integration and analytics
• Architect and implement data storage solutions, including data warehouses, data lakes, and databases
• Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions that meet business needs
• Optimize and tune data systems for performance, reliability, and scalability
• Ensure data quality and integrity through rigorous testing, validation, and monitoring
• Develop and enforce data governance policies and best practices
• Stay current with emerging data technologies and industry trends, and evaluate their potential impact on our data infrastructure
• Troubleshoot and resolve data-related issues in a timely manner

Our Stack

• AWS RDS
• Snowflake
• Fivetran
• DBT
• Prefect
• Looker
• Datadog

Who You Are

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in data engineering in a modern tech stack
• Proficiency in programming languages such as Python, Java, or Scala
• Strong experience with big data technologies
• Expertise in SQL and experience with relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Cassandra)
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud
• Familiarity with data warehousing solutions like Redshift, BigQuery, or Snowflake
• Knowledge of data modeling, data architecture, and data governance principles
• Experience with IaaS technologies (e.g. terraform)
• Excellent problem-solving skills and attention to detail
• Strong communication and collaboration skills

Bonus Points

• Experience with containerization and orchestration tools like Docker and Kubernetes
• Knowledge of machine learning and data science workflows
• Experience with CI/CD pipelines and DevOps practices
• Certification in cloud platforms (e.g., AWS Certified Data Analytics, Google Professional Data Engineer)

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson is looking for a Site Reliability/DevOps Engineer for the GPT (Global Product & Technology) Division. You will be part of the LivePerson SRE team building and managing highly available, distributed systems. You will have the opportunity to be part of a strong team and enjoy the work environment of a start-up, with a robust product and the benefits of a leading company in its field.

You will: 

• Lead a team to ensure product high uptime and reliability 24x7.
• Give technical leadership and support to your team and stakeholders such as development teams, data team, and leadership.
• Being hands-on with your team on day to day operations of cloud environments, Kubernetes platform, data and messaging platform, and security/compliance

You have:

• Minimum 7+ years of experience of managing cloud based production environment (AWS, GCP, Azure, etc)
• Strong verbal and written communication skills, proficient in collaborating with various stakeholders
• Solid hands-on experience and understanding of system architecture
• Highly experienced working in the Linux environment, good scripting in Bash / Python.
• Highly experienced working configuration management systems like Puppet, OpsCode Chef, Ansible, etc.
• Strong experience in Terraform, CloudFormation or other IAC
• Strong experienced in SQL (including DDL and complex queries) and managing SQL and NOSQL database systems, including MongoDB, ElasticSearch, Postgres, MySQL and others
• Strong experienced working in the Kubernetes platform and Helm
• Strong experience working in a microservices architecture using a message bus such as Kafka and Pulsar
• Experience in monitoring resources and alerting systems such as Grafana, Prometheus, Kibana, DataDog and PagerDuty
• Good knowledge of CI/CD pipelines orchestrators like TeamCity, Jenkins, Gitlab.
• Highly motivated and independent.
• Team player and excellent interpersonal Skills.
• BS in Computer Science or a related field, or equivalent work experience.
• A strong background in cloud, network and application security and compliance
• Experience with GPT or other LLMs a strong advantage

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Available Locations:Lisbon or Remote Portugal 

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our Core products: DNS, SSL, CDN, Load Balancing, etc..

Examples of desirable skills, knowledge and experience

• You have previous experience working as part of a team in a customer-facing role

• You have experience solving HTTP, DNS and other networking-related problems

• You understand how the Internet works

• You have experience working in a support role where you thrived every time you resolved a ticket

• You are comfortable communicating through various support channels and always put the customer first

• You are a motivated self-starter and always looking to expand your existing skillset

Bonus Points

• You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin

• You are familiar with Cloudflare and have a site actively using our platform
  
  
• You have experience with Cloudflare Workers or JavaScript 

• You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
  
  
• You are familiar with Nginx, Apache, IIS or any other web servers
  
  
• You are committed to gaining a deeper understanding of the following technologies: DNS /  CDN - Cache / SSL / Cloudflare Workers
  
  
• You have worked with PostgreSQL, MySQL, MS SQL or other database servers
  
  
• You have experience with Video encoding and streaming solutions

At Vidyard, we make life easier for sellers, marketers and corporate communicators. Our video messaging tools, AI tools, and other products are used by Microsoft, LinkedIn, and thousands of other companies. We’re passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is seeking a Senior Software Developer to join our dynamic Core Team, a pivotal force behind our leading video platform and user experience. As a key player in this team, you will take ownership of critical services, including encoding, dashboard, chrome extension, mobile app, captions, thumbnails, and AI integrations. This role is instrumental in shaping the core features and functionality that define Vidyard's offerings to our valued customers.

Reporting directly to the Software Development Manager, you'll collaborate with a cross-functional team of developers, designers, and product managers to address customer challenges and deliver exceptional software solutions. 

This is a remote role open to candidates located inCanada. 

About the Team

Our Core Team is composed of ten developers, a product manager, and a designer divided into 2 streams of work:

Scale Stream: The Scale Stream takes charge of our enterprise accounts, meticulously curating the features and functionalities essential for our corporate customers and partners. This team is focused on ensuring our product meets and exceeds the unique requirements of our enterprise accounts, empowering them with innovative AI functionalities to increase efficiency of their sales cycle.

Tech Stream: At the heart of our Core Team's responsibilities lies the Tech Stream, which takes ownership of a substantial portion of our application. This stream is tasked with spearheading projects to guarantee the performance, quality, availability, and scalability demanded by our system and valued customers.

We are currently hiring for the Scale Stream!

What You’ll Bring to this Role and Your New Team:

• A solid background in software engineering—you have had 6+ years of experience shipping user-facing, scalable web products.
• The ability to work across the software stack as a generalist while bringing experience to either front-end or back-end development.
• A history of success delivering on different initiatives in an agile, iterative environment.
• Strong communication and collaboration skills—you strive for clarity and understanding and can navigate discussions around risks and tradeoffs.
• The desire to drive improvements to our quality, reliability, and performance standards.
• Lean thinking and an experimental, metrics-driven mindset.
• A high tolerance for ambiguity and a recognition that action is sometimes the best path to discovery.
• Eager to share knowledge among other senior - staff level developers and mentor junior and intermediate developers on your team.
• Bonus if you have previous experience with Generative AI or AI tooling.

Our Tech Stack

• Version control - e.g. Git
• Testing frameworks such as RSpec, Jest, Mocha
• Modern front-end stacks - e.g. Vue.js, React.js
• Server technologies such as Node.js and Ruby on Rails
• Relational Databases such as MySQL, PostgreSQL
• Nice to have experience architecting microservice infrastructures 
• Distributed computing concerns such as message queues and pub/sub
• Operational concerns such as monitoring and logging

Our engineering team consists of generalists with expertise leaning toward either front-end or back-end development, all maintaining a comprehensive understanding of the full stack. Join us in shaping the future of Vidyard's core offerings and delivering unparalleled value to our customers.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one
• Wellness allowance to spend on what’s important to you
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match
• Stock options
• Flexible holiday program
• Home office stipend
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all.  Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

Develop backend based applications to support and empower our restaurant partners to run their businesses more effectively.

The Role

You’ll be part of a dynamic team creating the next-generation suite of products designed to empower shops in managing their daily operations, attracting more customers, gaining valuable business insights, and much more. Your role will involve developing features for various microservices (both new and existing) that enhance our client applications, serving as the central hub for shop owners to efficiently run their businesses.

The Team

You'll be part of a fully empowered, cross-functional team dedicated to achieving its mission. Collaborating with mobile, web, and backend engineers, you'll help execute our roadmap, making a significant impact on shop owners and their customers. Additionally, you'll work closely with product and design teams to shape the product vision.

The Winning Recipe 

We’re looking for creative, entrepreneurial engineers who are excited to build world-class products for small business counters. These are the core competencies this role calls for:

• 3+ years experience building commercial software in a modern programming language. Experience in Python is necessary, with additional Ruby or Golang knowledge beneficial
• Thorough understanding of and experience working with relational databases such as MySQL or PostgreSQL
• Experience with unit testing, integration testing, end to end testing and functional testing
• Comfortable in Linux/Unix-like environments, CI/CD pipeline for development and deployments, monitoring applications and AWS
• Able to clearly express opinions on product design, while respecting the thoughts and opinions of their peers

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Access to medical, dental, and vision plans
• Flexible working hours
• Generous time off policies
• £200 per annum employee wellbeing allowance
• Market leading maternity and paternity schemes

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-3 weeks to complete and you’d be expected to start on a specific date.

• Application
• 30 minute introductory meeting
• 30 minute hiring manager meeting
• Pairing Interview & Technical Interview
• CTO meeting
• Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

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If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail:privacy@slicelife.com