About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

This role can be remote anywhere in the US with easy air travel to major cities. Travel is required across the US and Canada about 25%

Our Sales team is looking for a Strategic Accounts Director - Autowith a consistent track record of sales success to be responsible for an individual annual revenue quota. You are our perfect employee if you have extensive experience selling SaaS to enterprise marketers and have real passion for driving new business from large enterprise accounts.

You Will:

• Work with our largest clients to drive adoption of the Invoca product and expand our relationship through new products, cross-selling into new lines of business and additional use cases. Within these large accounts you will prospect, identify, develop, negotiate and, ultimately drive new revenue by uncovering opportunities within these strategic accounts
• Deliver a comprehensive strategy for the Auto vertical and with a focus on driving new logo pipeline as well as growth within the Auto vertical current customers
• Develop and lead pipeline within your targeted accounts to meet or exceed target
• Act as the quarterback in our largest accounts with our Account Management team, customer success team and other internal stakeholders
• Thoroughly understand enterprise customer needs and effectively communicate Invoca value proposition across business lines
• Build and execute sales strategies, presentations and software demonstrations for your accounts
• Ensure that salesforce.com is at all times updated with the most recent accurate forecasts, latest activities and next steps
• Understand the business landscape and be able to articulate differentiators
• Provide feedback to the marketing, SDR and product teams
• Present effectively to external customers across all levels from marketing staff to C-suite executives
• Thrive, working in a fast pace, hectic and intense sales environment
• Effectively organize internal and external teams to work together to drive deals through complex sales cycles

You Have:

• 7+ years of on-quota, B2B SaaS experience selling marketing tech and ad tech to complex organizations
• 5+ years experience in the Automotive space, with deep connections to potential customers and partners
• Prior strategic account management experience with large enterprises
• Experience using modern SaaS sales tech stack, including Salesforce, LinkedIn, Salesloft, different remote collaboration tools and more.
• Experience negotiating business terms with senior management and C-suite executives including MSSA, Order Forms, SOWs and other deal documentation.
• Experience with marketing and customer acquisition processes
• The ability to create clear proposals, emails and presentations
• Experience in a dynamic, high accountability start-up environment
• The ability to travel across the US and Canada 

Bonus Experience:

• Bachelor’s degree, marketing or business preferred
• Experience selling to Travel, Insurance, Telecom, Financial Services, Auto and Home Services markets

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range- $130,000 to $155,000/year, plus opportunity for sales commission.

Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement:

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

At Invoca, we live by our four core values:

• Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails
• Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people
• Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
• Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success

If these values resonate with you, we encourage you to come join us - we are building something special.

About the Team:

As a Principal Customer Success Manager at Invoca, you will have a deep level of engagement with your customers and take an active leadership role on the CSM team. While this is an individual contributor position, you are expected to coach and mentor other team members, always driving Continuous Improvement and establishing best practices. Our CSMs understand our customers’ business, goals and challenges. We serve as trusted advisors, recommending solutions to the challenges they face today and to the ones we know they will need to prepare for. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle to help them unlock the most value from our solutions and services.

About the Role:

We are seeking an expert Customer Success Manager to coach, advise and support our most strategic customers. Like any traditional CSM role, you will be responsible for executing on SaaS principles such as software adoption, retention and expansion. However, at Invoca, we go the extra mile. Here, the Principal Customer Success Manager takes the initiative to understand and align your Executive stakeholders’ business needs. We know how to support customers and when to call in our team of experts across the company from Sales, Marketing, Technical and Professional Services as well as Invoca’s amazing Leadership team to ensure the success of our customers. Our goal is to provide such support and expertise to our customers that their business is better because of the solutions Invoca provides.

This role will focus on customers in the Telecommunications vertical. The Principal CSM will manage a subset of Invoca’s largest and most strategic Telecommunications customers. Knowledge of this industry and the business challenges facing this vertical will be extremely beneficial in this role.

You Will:

• Serve as a trusted advisor to a targeted, high touch portfolio of 2-3 companies by listening to your customers, understanding their business objectives, pain points and revenue goals. Provide guidance and solutions to help them achieve results through Invoca.
• Provide support throughout their lifecycle, ensuring customer and Invoca achievements are met through adoption, growth and renewal plans.
• Translate the strategic needs of the customer to actional program initiatives and execute on those such as conducting regular milestone check-in calls. Conduct strategic business reviews and steering committee meetings that are meaningful and relevant to the customer’s strategic business goals and objectives.
• Understand the customer’s full organization. Develop rapport across teams to uncover business pain and strategic mapping of Invoca value to solve those challenges.
• Grow usage of Invoca’s Revenue Execution platform across accounts through proactive engagement, education, strategic touchpoints and effective planning. Partner with Sales to ensure a common revenue growth goal for your portfolio of accounts. Acts as a lead generation partner for the Enterprise Sales organization. 
• Monitor and influence product usage, customer engagement and satisfaction feedback.
• Coordinate the involvement of other Invoca personnel including executive leadership, sales, support, services, marketing and product development to meet account performance objectives and customer expectations.
• Drive new business growth through customer advocacy and reference-able initiatives.
• Understand how to translate business requirements into technical solutions to enable business architects to build effective solutions
• Build strong relationships across adjacent technologies and partners to drive increased value for customers

You Have:

• 10-15 years' experience in Customer Success Management in B2B SaaS / Enterprise Software 
• 3-5 years' experience creating or optimizing campaigns with marketing and advertising technology such as Google Ads, Bid Management or programmatic media platforms - or with one of our competitors
• BA/BS degree required; MBA preferred
• Ability to build strong rapport and establish trust with Executive level customer contacts as well as establish and maintain credibility through a consultative approach.
• Demonstrable experience indefining and implementing a strategic roadmap with and for customers to maximize the business impact of their investment in B2B SaaS. Deep experience in techniques to foster product adoption at scale for a diverse user base with conflicting needs and priorities. 
• Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
• Experience with Revenue Execution technologies such as Invoca other Call Tracking solutions, LivePerson, Sprinklr (or similar) required 
• Excellent organizational and project management skills to juggle multiple priorities and effectively motivate cross-functional teams to align on execution.
• Excellent communicator with strong listening skills and technical aptitude
• Experience with Salesforce, Gainsight and other Software-as-a-Service preferred
• Strategic marketing agency (eg Omnicom, WPP, Publicis) or Consultancy (eg Deloitte, Accenture etc) experience preferred, including prior experience in working “on site” with customers
• Experience in working in Enterprise Healthcare, Automotive, Financial Services and/or Telecommunications verticals strongly preferred
• A self-starter who takes the initiative to get things done

Preferred:

• Experience supporting Telecommunications customers as a SaaS provider or at a Telecommunications company supporting Revenue Execution
• Knowledge of marketing technology or call center software technology

Salary, Benefits and Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $145,000 - $165,000.00/year, plus bonus potential
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

Invoca offers a unique opportunity to contribute to our production SaaS platform and cloud infrastructure. You will work with a team who is as committed to building great teams as they are to building great products. The Integrations team empowers Invoca’s customers to make strategic marketing decisions through conversion tracking and revenue optimization. We strive for reliability 

You Will 

• Work on a team (and occasionally cross team) to implement solutions to challenging problems
• Consult with product, UX, architects, and engineering management to shape the team’s technical and product roadmap
• Advocate for best practices to improve the quality, stability and efficiency of the team’s service area and beyond
• Learn the business use cases of your immediate service area and become a subject matter expert by pairing it with technical knowledge of the inner workings of the system
• Use metrics and your team’s collective experience to drive development decisions
• Provide technical mentorship, code reviews, and technical project leadership for your team
• Share your passion for learning about technical topics with your team and peers

You Have: 

• 7+ years of Software Development experience in a SaaS environment
• Some experience leading technical projects and prioritization with a customer-focused mindset
• Experience mentoring junior software engineers
• Advanced knowledge of Object Oriented Programming, Test Driven Development, Distributed Systems, and MVC design
• Experience building SaaS applications and working with Product Management in a continuous deployment environment
• A desire to create elegant, scalable, and maintainable tools and solutions
• Experience with some of our primary technologies: Ruby on Rails (or similar), MySQL/PostgreSQL, ElasticSearch, queueing technologies and architecture (example: Apache Kafka)
• Experience with managing 3rd party data contracts and/or public-facing APIs
• Bachelor's Degree or equivalent experience

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$171,000 to $209,000 Salary Range / plus bonus potential
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.
• Please note that we are only considering candidates who currently live in the United States and Canada area. 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Engineering Team:

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give excellent feedback to help each other grow. Working on our close-knit, multi-functional teams is a chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog and check out our open source projects.

You Will:

Invoca offers a unique opportunity to make massive contributions to machine learning and data science as it applies to conversation intelligence, marketing, sales and user experience optimization.

You are excited about this opportunity because you get to:

• Design and develop highly performant and scalable data storage solutions
• Extend and enhance the architecture of Invoca’s data infrastructure and pipelines
• Deploy and fine-tune machine learning models within an API-driven environment, ensuring scalability, efficiency, and optimal performance.
• Expand and optimize our Extract, Transform, and Load (ETL) processes to include various structured and unstructured data sources within the Invoca Platform.
• Evaluate and implement new technologies as needed and work with technical leadership to drive adoption.
• Collaborate with data scientists, engineering teams, analysts, and other stakeholders to understand data requirements and deliver solutions on behalf of our customers
• Support diversity, equity and inclusion at Invoca

At Invoca, our Senior Data Engineers benefit from mentorship provided by experts spanning our data science, engineering, and architecture teams. Our dedicated data science team is at the forefront of leveraging a blend of cutting-edge technology, including our proprietary and patented solutions, along with tools from leading vendors, to develop an exceptionally scalable data modeling platform.

Our overarching objective is to seamlessly deliver models through our robust API platform, catering to both internal stakeholders and external clients. Your pivotal role will focus on optimizing model accessibility and usability, thereby expediting model integration within our feature engineering teams. Ultimately, this streamlined process ensures swift model adoption, translating to enhanced value for our customers.

You Have:

We are excited about you because you have:

• 3+ years of professional experience in Data Engineering or a related area of data science or software engineering
• Advanced proficiency in Python, including expertise in data processing libraries (e.g.,  spaCy, Pandas), data visualization libraries (e.g., Matplotlib, Plotly), and familiarity with machine learning frameworks
• Advanced proficiency using python API frameworks (e.g., FastAPI, Ray/AnyScale, AWS Sagemaker) to build, host. and optimize machine learning model inference APIs.
• Intermediate proficiency working with the Databricks platform (e.g. Unity Catalog, Job/Compute, Deltalake) (or similar platform) for data engineering and analytics tasks
• Intermediate proficiency working with the Machine Learning and Large Language Model (LLM) tools from AWS (e.g., Sagemaker, Bedrock) or other cloud vendors such Azure, or Google Cloud Platform
• Intermediate proficiency with big data technologies and frameworks  (e.g., Spark, Hadoop)
• Intermediate proficiency with SQL and relational databases (e.g., MySQL, PostgreSQL)
• Basic proficiency in several areas apart from pure coding, such as monitoring, performance optimization, integration testing, security and more
• Basic proficiency with Kafka (or similar stream-processing software) is a plus
• Bachelor's Degree or equivalent experience preferred

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $139,500 to $175,000Salary Range / plus bonus potential
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

We are seeking a Senior Director of Product Management to lead strategy and roadmap execution for the Invoca for Marketing product. You will work closely with stakeholders in Engineering, UX, and go-to-market teams to deliver near-term product development results and strategically set Invoca up for long-term success. 

You Will:

You will lead a team of product managers focusing on both maintaining Invoca for Marketing’s industry leadership and expanding our offering into product adjacencies. You will report to the SVP of Product Management and play a key role on the product development senior leadership team focusing on customer value delivery and fostering a culture of innovation and collaboration. 

Integrating a mindset that balances long-term strategy with short-term execution, you will collaborate with our product development and go to market teams to:

• Work across Invoca departments and product development teams to set the vision for Invoca’s marketing product strategy and help craft and own corresponding OKRs
• Drive product roadmap results for the marketing persona focusing on new revenue opportunities, customer value, adoption, and retention
• Manage and mentor high-performing product managers
• Collaborate with the Data Science team to further our use of AI in offering customer-centric solutions 
• Work with the Strategy & Corporate Development team to identify and collaborate on product acceleration through partnerships and M&A 
• Engage in ongoing, close collaboration and relationship-building with business stakeholders, customers, analysts, and partners at different stages of the product development & sales lifecycles 
• Deliver presentations in a variety of settings – industry conferences, onsite with customers, Invoca events – representing Invoca as our leader and voice of confidence for Invoca for Marketing product offerings
• Enrich our product development and go-to-market cultures through continuous improvement and innovation

You will do all this by striking the right balance between an agile, start-up environment (speed and flexibility) and the processes necessary as companies grow and scale (process and rigor)

You Have:

• Minimum of 8 years of product management experience developing SaaS or Enterprise software products in AdTech or MarTech industries
• Track record of product strategy development and ownership, ideally at multi-product companies 
• Passion for agile product development
• A spirit of continuous improvement
• Experience owning large, cross-team projects that begin with blue sky vision and achieve tactical measurable results.
• History of developing and leading a team of strong product managers
• High energy communicator who can articulate our product strategy initiatives to internal and external stakeholders at executive levels
• Flexibility to move between strategic business perspective and “roll up your sleeves” execution
• Ability to thrive in a fast-paced environment where continuous innovation is desired
• Strong technical aptitude, product common sense, and curiosity combined with an authentic love for products, people, and innovation

Location

We are a remote-first company, with concentrations of employees in the Santa Barbara, Chicago, Denver, and San Francisco areas. Since most of our product development senior leadership are in Santa Barbara, we prefer a location that makes travel to and from central California easy for you, when productive to gather with the team.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $174,000 to $225,000Salary Range / plus bonus potential
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

This team drives business and collaborates with the GTM team. 

About the Role:

We are looking for a motivated and experienced solution sales expert with an entrepreneurial and building spirit to join our sales team! 

You Will:

• Prospect, identify, develop, negotiate and, ultimately, close new customers
• Develop and run pipeline to meet or exceed target
• Closely lead the sales process from qualifying to closing
• Thoroughly understand customer needs, effectively communicate Invoca solution’s, and be able to articulate differentiators
• Produce and lead accurate forecasts
• Present effectively to external customers across all levels from staff to C-suite executives
• Work closely with Invocans across multiple departments to drive growth across the organization

You Have:

• 5+ years of on-quota, B2B technologies sales experience;  SaaS and Marketing automation sales experience highly preferred
• Skilled at negotiating business terms
• Understanding of marketing and customer acquisition processes highly preferred
• Bachelor’s degree
• Commitment to expanding diversity, equity and inclusion.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range- $90,000 to $120,000 BaseSalary Range / plus commission structure
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

This role is part of the Invoca marketing team- a group of passionate, curious, world class marketers. It will also be closely aligned with the UK GTM team, which includes sales, customer success and sales development. 

About the Role:

We are expanding the Invoca business into the UK and expect it to become a critical part of our future growth. This is an exciting opportunity for a marketer with an entrepreneurial spirit who thrives in fast paced technology markets. As the first marketer for Invoca in the UK, this person will have a unique opportunity to help build a new business and shape our brand in the market. You will report into the VP of Demand Generation, and have a dotted line report into the UK Director. You will also work cross functionally with the sales, customer success and SDR team as we build a vibrant and successful business in the UK.

You Will:

The Senior Marketing Manager will be responsible for all aspects of our regional marketing, including creating awareness for the Invoca brand, generating pipeline for new business, and helping make our customers successful and proud advocates. This is the type of role that spans strategy and messaging development to program execution. 

• • Be a thought leader, with deep knowledge of the market and Invoca’s technology
  • Build a marketing plan that helps us establish Invoca’s presence in the market while building pipeline in coordination with the sales and sales development teams
  • Work with the US and UK leads to develop messaging that is consistent with the overall messaging of the company, but reflects the specific requirements of the UK market
  • Create an ABM strategy that identifies target accounts in specific verticals. Coordinate engagement with the sales and sales development teams to ensure we hit pipeline goals
  • Establish key goals and track business and marketing metrics 
  • Work with the customer success team to form a strong partnership with our early customers- converting them into advocates for the business
  • Understand our local competition and form messaging and plans that help Invoca win in the market 
  • Localize US content and create new content specific for the UK market

You Have:

• 7+ years of experience in B2B technology companies
• An entrepreneurial spirit, willing to step in and help build a business
• Passion, curiosity and a bias toward action. You move quickly and get things done
• Cross functional skills- the ability to work effectively within a team, pushing toward a common goal
• Experience with Account Based Marketing strategies

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Position Base Range -Salary Range 68,680 GBP- 97,563 GBP/ DOE plus bonus potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

Invoca is looking for a Social Media Manager to help ignite and elevate our brand awareness in the revenue execution category for B2C marketing, sales, and contact center teams. 

About the Role:

As Invoca’s Social Media Manager, you'll be the architect of our brand's digital presence, crafting dynamic campaigns and cultivating community engagement across various social platforms. As a key member of Invoca’s Corporate Marketing team, you'll spearhead the development of overarching social strategies and integrate brand objectives into captivating social-first initiatives. You’ll constantly be on the pulse of emerging trends and have the hunger to pioneer innovative pilots while collaborating cross-functionally to execute integrated campaigns. 

Your role extends to deepening our brand's thought leadership through executive profiles and facilitating internal communication through engaging content. With a keen eye on analytics, you'll optimize strategies and foster meaningful connections, driving impactful social campaigns aligned with product launches and industry trends. Your creativity will shine as you collaborate with designers and copywriters, ensuring content remains compelling and on-brand. With a global perspective, you'll adapt strategies across regions while maintaining consistency, serving as a linchpin between departments to ensure seamless collaboration. 

A successful candidate is a creatively inspired storyteller and social media expert with a proven track record of delivering social marketing results that drive brand awareness and revenue. Your deep experiences lead you to plan your program and drive ideas from conception to execution with autonomy. You’ll ensure that our brand's look, feel, and voice show up authentically, impactfully, and consistently on social media.

You Will:

• Develop overarching social media strategy for social channels, inclusive of campaigns, always-on social strategy, community engagement, influencers, content marketing, and associated creative.
• Execute and report on integrated brand campaigns, working cross-functionally with various departments and GTM teams to translate brand campaign objectives into social-first strategies.
• Identify new, hot trends and opportunities and drive social-first pilots that lead to broader brainstorming initiatives with cross-functional teams. This includes staying on top of the latest social media technical innovations and experimenting with new content types.
• Plan, collaborate, manage, and execute social media strategies that target specific ICPs: prospects in target industries, industry influencers, and customers.
• Drive our social media and content strategies through a deep-thought leadership program to build up key executive and spokesperson profiles.
• Create and publish monthly content calendars in addition to bi-monthly planning, featuring input from different teams to ensure content is strategic and data-driven.
• Drive social campaigns, programs, and marketing initiatives, including a robust macro/micro-influencer program (including key media, analysts, investors, peers, and partners) to align with product launches and relevant trends/news.
• Drive internal comms social sharing to bring fresh content to the organization.
• Analyze social media performance, share meaningful insights, and evolve/optimize overarching strategy by actively investigating and suggesting new ways to improve engagement on all social media platforms and emerging outlets
• Maintain a deep understanding of social media metrics, data analysis, and key learnings of data touchpoints as they relate to industry benchmarks and best practices. 
• Work with design resources to produce associated graphics and video content. 
• Work with internal copywriters and designer team to ensure content is engaging, informative, and on-brand. Occasionally create social-first content utilizing existing assets (Figma). 
• Collaborate with international teams to learn, adjust, and implement social strategies. Work closely with regional leads to ensure brand consistency across regions.
• Perform light community engagement in partnership with the Customer Marketing team.
• Partner with the inbound demand generation and paid social team to team to create, ideate, and deliver innovative, best-in-class organic social campaigns. 
• Lead as the key point of contact between external departments to ensure a fluid way of working for all.

You Have:

• 4+ years of experience leading all aspects of social strategy, such as LinkedIn, YouTube, X, Facebook, and Instagram. Knowledge of both organic and paid social media content on key platforms.
• Deep understanding of key social networks, nuances and algorithm performance.
• Track record of success in leading social media community engagement, with responsibilities in day-to-day management, growth strategies, measurement, campaigns, influencer marketing, paid media, and content strategy.
• Experienced in sharing various data to support which content types, formats, and lengths work on each platform. 
• 3+ years of experience collaborating with internal stakeholders and external partners and agencies.
• Analytic and quantitative skills - the ability to use data to develop and measure programs that convert.
• Experience managing and measuring a variety of ongoing and event or campaign-specific

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -Salary Range $95,000- $114,000/ DOE plus bonus potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

You Will:

• Develop expertise in the integrations platform through feature development and documentation in the Invocan way
• Have the opportunity to grow as an engineer and mentor in a highly collaborative and inclusive environment
• Level up those around you to help them grow while reinforcing your own knowledge
• Have end-to-end responsibility for complex projects that require the work of multiple people to complete
• Diagnose the root cause of problems for any service area owned by the team
• Be part of a self-sufficient team with a dedicated Product Manager and QA Engineer
• Proactively communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
• Be able to help guide a team around impediments to progress

You Have:

• Experience with Ruby On Rails/Sinatra or Python/Flask
• Experience in working in a large, rapidly changing, and evolving codebase 
• Passion about good documentation and love to research problems
• Experience in queueing/streaming technologies such as Kafka, Kinesis, RabbitMQ or any equivalent
• Familiarity with CICD pipelines (Github actions, Jenkins, bamboo or the equivalent)
• Experience with database fundamentals and design
• Familiarity with monitoring tools like Grafana or equivalent
• Clear and effective communicator

Salary, Benefits and Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 15 paid holidays, 10 days compassionate leave, 3 days volunteer time and more.
• Healthcare -Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program-Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave-Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical-We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being,Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
• Position Base Range -$104,000.00 - $124,000.00/year, plus bonus potential

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

About Invoca

Commitment to our customers, collaboration, and continuous improvement in a positive environment are more than words written on a wall at Invoca, it’s our way of life. We take pride in an inclusive and egoless culture that helps us drive innovation and build value for both our customers and our people. And of course, there’s the competitive pay, great perks, and getting to work on an industry-leading product. If this sounds unlike most tech jobs you’ve had, you’re right. Come join us. We’re building something special.

We have proudly been recognized by INC Magazine with the Best Workplaces award two years in a row! Read more about this achievement and what makes us special here: https://www.invoca.com/press/invoca-recognized-as-an-inc-magazine-best-workplace-for-the-second-consecutive-year/

About the Engineering Team

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog atblogand check out our open source projects atopen source projects.

About You and About the Role

We are excited about you because you have/can do the following things that we do at this role at Invoca:

• Can independently own small-to-medium features from technical design to launch.
• Is capable of defining, breaking down, and prioritizing work in partnership with a team.
• Constantly making steady progress on tasks that are assigned to them. Should be focused on learning how to set a high quality bar without sacrificing productivity.
• Thinks about scalability, testability, supportability, observability, and maintainability when approaching a task, and can write code which incorporates these principles with feedback and guidance from more senior engineers
• Can usually diagnose production issues on their own, but requires verification by other team members, and help in suggesting how to solve the issue. Ticket writeups are often actionable, but may still require editing. Communication within the team is good, but outside communication usually requires assistance.
• Learns new skills quickly and makes significant progress on tasks without the need for constant feedback.
• Communicates well and is capable of gracefully delivering feedback to peers and managers.
• Builds effective and collaborative working relationships with a team.
• Experience with some of our core technologies: Ruby + Rails (or similar), MySQL/PostgreSQL, and HTML/CSS/JavaScript
• Support diversity, equity and inclusion at Invoca

About Diversity and Inclusion

“Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone.” Gregg Johnson CEO

And to us, diversity and inclusion means even more than treating current employees well and making them feel welcome. It also means proactively hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, energy, hard work, thoughtfulness and respect.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary, Benefits and Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 15 paid holidays, 10 days compassionate leave, 3 days volunteer time and more.
• Healthcare -Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program-Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave-Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical-We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being,Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
• Position Base Range -$104,000.00 - $146,000.00/year, plus bonus potential

About Invoca

Commitment to our customers, collaboration, and continuous improvement in a positive environment are more than words written on a wall at Invoca, it’s our way of life. We take pride in an inclusive and egoless culture that helps us drive innovation and build value for both our customers and our people. And of course, there’s the competitive pay, great perks, and getting to work on an industry-leading product. If this sounds unlike most tech jobs you’ve had, you’re right. Come join us. We’re building something special.

We have proudly been recognized by INC Magazine with the Best Workplaces award two years in a row! Read more about this achievement and what makes us special here: https://www.invoca.com/press/invoca-recognized-as-an-inc-magazine-best-workplace-for-the-second-consecutive-year/

About the Engineering Team

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog atblogand check out our open source projects atopen source projects.

You Will:

• Develop expertise in the integrations platform through feature development and documentation in the Invocan way
• Have the opportunity to grow as an engineer and mentor in a highly collaborative and inclusive environment
• Level up those around you to help them grow while reinforcing your own knowledge
• Have end-to-end responsibility for complex projects that require the work of multiple people to complete
• Diagnose the root cause of problems for any service area owned by the team
• Be part of a self-sufficient team with a dedicated Product Manager and QA Engineer
• Proactively communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
• Be able to help guide a team around impediments to progress

You Have:

• Experience with Ruby On Rails/Sinatra or Python/Flask
• Experience in working in a large, rapidly changing, and evolving codebase
• Passion about good documentation and love to research problems
• Experience in queueing/streaming technologies such as Kafka, Kinesis, RabbitMQ or any equivalent
• Familiarity with CICD pipelines (Github actions, Jenkins, bamboo or the equivalent)
• Experience with database fundamentals and design
• Familiarity with monitoring tools like Grafana or equivalent
• Clear and effective communicato

About Diversity and Inclusion

“Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone.” Gregg Johnson CEO

And to us, diversity and inclusion means even more than treating current employees well and making them feel welcome. It also means proactively hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, energy, hard work, thoughtfulness and respect.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary, Benefits and Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 15 paid holidays, 10 days compassionate leave, 3 days volunteer time and more.
• Healthcare -Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program-Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave-Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical-We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being,Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
• Position Base Range -$121,000.00 - $175,500.00/year, plus bonus potential

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

As a customer operations team, we help to drive process improvements and operational efficiency to enable Invoca to continue to provide a best-in-class customer experience.

About the Role:

As a Gainsight Administrator, you will be responsible for Gainsight planning, configuration, training, reporting, and ongoing support for the Gainsight platform. You will be the lead resource managing requests, troubleshooting, and driving the advancement and adoption of Gainsight. This is a collaborative role that requires tight coordination with customer success, operations, and development teams to determine requirements and priorities, develop project plans, and drive Gainsight enhancement. This role reports to the Senior Manager of Customer Success and Experience Operations.

You Will:

• Responsible for optimization of architecture and configuration of Invoca’s Gainsight environment 
• Monitor system performance, data integrity, and user activity to make recommendations and deploy continuous improvements
• Develop and maintain standardized reports and dashboards
• Partner with CS Leadership to collect and measure key performance metrics and assist with exec reporting
• Work cross-functionally with CS leadership, Sales/Account Management, Business systems, and other internal teams to standardize and streamline processes by tracking areas of opportunity in lifecycle stages such as onboarding, renewal, expansion, etc.
• Identify opportunities for process automation and optimization via Gainsight, with a focus on scalability and driving significant growth
• Collaborate with Customer Success Enablement on internal Gainsight training and best practices, and curate content and playbook development to allow the team to more efficiently and consistently deliver customer outcomes
• Serve as the frontline resource for internal end users to field questions, troubleshoot issues, and resolve problems
• Create and maintain in-depth platform documentation on system requirements, validation rules, process builder, automation, record types, workflows, triggers, and custom objects
• User adoption and continuous improvement to extract the maximum revenue from our investment in Gainsight
• Develop and implement lifecycle processes and metrics to support customer outcomes and business growth, assisting in defining appropriate touch points throughout the customer journey

You Have:

• Bachelor's degree (technical degree preferred) or equivalent experience 
• Minimum of 3 years of Gainsight development/administration experience, Gainsight Administrator Certification is a plus
• Strong understanding of Salesforce from a user and technical perspective
• Understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs)
• Experience in providing end-user support and training
• Experience creating technical documentation that is accessible to all audiences

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$70,000-$90,000 / plus bonus potential
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

Do you have a knack for making things interesting and informative at the same time? Can you explain complicated concepts in ways everyone can understand? Are you a clear and concise writer who loves to collaborate with others while working autonomously?

 If so, we’d love to chat with you about joining our small but mighty Product Operations team. Invoca is seeking a talented Technical Writer to create and publish internal and customer-facing product documentation for our multiple products. You’ll be responsible for understanding the technical nitty-gritty so that folks who need to troubleshoot our products will have all the information at their fingertips. 

The ideal candidate will be focused on delivering customer value through fostering technical understanding of our products, ensuring industry best practices for style and delivery types across our existing product documentation (we’re open to your ideas!), collaborating with stakeholders, prioritizing documentation requests, refining the documentation backlog, helping establish documentation needs at each stage of the product release process, and applying your learnings to continually improve the delivery process of the technical documentation. 

This position will report to the Head of Product Operations and have a substantial impact on the organization in shaping Invoca’s knowledge base and product delivery process. 

You Will:

• Create and publish internal and customer-facing documentation to support product adoption and customer success. This includes: product how-tos, best practices, FAQs, technical enablement documentation, and more.
• Work closely with the Product Management team to track upcoming product releases and publish supporting documentation.
• Work closely with the Customer Success team to prioritize and fill gaps in existing documentation. 
• Partner with the Customer Education team to ensure both “expected path” and “technical troubleshooting” documentation is covered.
• Work with the Head of Product Operations and stakeholders across the company to ensure documentation needs are clearly defined at all stages of the product release process.
• Manage the Jira project of documentation requests across Slack and Productboard inputs. There’s room for workflow improvement & would love for someone to bring their own ideas!
• Manage the Invoca Knowledge Base product taxonomy - curate and revise existing documentation along with organizing new entries. 
• Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills. 
• Nice to have: Consolidate monthly product release notes and publish to stakeholders.

You Have:

• 3 - 5 years of relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.
• BA/BS degree or equivalent practical experience.
• Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
• Ability to work independently in a fully remote environment, including clear communication with stakeholders and management.
• Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and writing.
• Nice to have: Experience with managing an overall documentation framework, including a style guide and template layouts that can be leveraged by colleagues.
• Nice to have: Understanding of how integrations, webhooks, and APIs all work.
• Nice to have: Ability to read a coding language.
• Nice to have: Experience with Khoros, Jira, or other posting, community management and ticketing systems.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$68,000 to $92,0000 Salary Range / plus bonus potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

As a core part of Invoca’s Corporate Marketing team, you’ll own all aspects of our public relations and media strategies to build our brand’s equity and share-of-voice in the B2C conversation intelligence market. .Invoca is looking for a Sr. Corporate Communications & PR Manager to help ignite and elevate our brand awareness in the revenue execution category for B2C marketing, sales, and contact center teams. 

About the Role:

In this role, you’ll manage all PR day-to-day communications, become our internal reporter (reading articles, story-mining, sniffing out fresh opportunities to turn the one-off chats into memorable press moments), build PR launch strategies and draft respective communications as we bring new products or announcements to market, drive our industry/product awards program, recommend and draft abstracts for trade events and external speaking engagements, execute on thoughtful executive thought leadership programs (take advantage of using crafty social, video, content, quotes), and more. As our industry is rapidly changing and evolving each day, you’ll find that your opportunities to learn will never end here at Invoca. 

In this role, you’ll report to Invoca’s Sr. Director of Corporate Marketing, working on the Corporate Marketing team alongside leads in content marketing, SEO, case studies, social media, analyst relations, and internal communications. Across marketing, you’ll work closely with our product marketing managers, customer community, demand generation/inbound, and design/video teams, as well as alongside our key executives, industry thought leaders, sales groups, customers, and partners to craft compelling stories that stimulate market interest that keep readers coming back for moreInvoca! Beyond marketing, Invoca is your ocean. Fish where the fish swim.

You Will:

• Develop, implement, and execute a world-class PR strategy that garners earned coverage in both business and trade/vertical publications.
• Write punchy, PR-friendly pitches with compelling points of view that push provocative narratives. 
• Establish, grow, and maintain dependable relationships among media and journalists, and influencers, identify memorable story ideas, pitch press, and secure coverage.
• Source and manage a spokesperson program to power interviews, podcasts, video interviews, and live-event speaking opportunities for Invoca executives, key customers and advocates.
• Write snappy, engaging and informative press releases that prospects/customers, partners, and investors will actuallywant to read! 
• Leveraging non-traditional channels, including social media, podcasts, and more, to reach new audiences and influencers and expand Invoca’s brand awareness in new markets.
• Identify, manage, and activate industry influencers in core market segments (healthcare, automotive, telco and more) to build ever-lasting relationships.
• Track and report on key metrics monthly, including earned media coverage, share-of-voice, competitor moves, and opportunities to grow and improve. Lean on data to inform key learnings and reevaluate future PR strategies. 
• Thinking “outside of the box” and never be afraid to test drive your new ideas. 
• Bonus: If you have experience in producing or hosting podcasts/public speaking.

You Have:

• 8+ years of PR and/or marketing communications experience leading communications for B2B/B2C tech companies
• Proven track record of creating impactful and measurable communications campaigns
• Excellent writing skills and experience writing for global audiences across various channels
• Ability to fluidly navigate between strategy and execution (can develop high-level strategic plans and also produce crisp, clear communications that drive results)
• Success in building and implementing thought leadership strategies for executives (lean in on LinkedIn/social media networks)
• Experience working cross-functionally and communicating with all roles, departments, and levels of seniority of the organization
• Talents in turning complex information into relevant, engaging, and valuable narratives that drive urgency among a diverse set of audiences
• Managing multiple projects simultaneously and work autonomously with guidance from broader teams
• Experience working within a fast-paced emerging category creation environment where anything’s possible
• A strong sense of creativity and a passion for bringing forward new ideas and testing innovative approaches to reach key stakeholders
• Experience proactively identifying trends, developing compelling narratives, and driving a thought leadership position in a rapidly growting industry
• Genuine passion for great storytelling that pulls at the heartstrings and makes stories stick
• Attention to the micro details while driving key project management
• Drive, curiosity, and passion to position Invoca as the leading global brand in our category

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -Salary Range $105,000- $150,000/ plus bonus potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the team

Reliability Engineering is Invoca's foundation. We provide the infrastructure, tools, and observability for Invoca to build whatever is needed. We ensure stability today and enable growth for tomorrow.

We’re organized around three major needs:
- Consulting with development teams.
- Core service ownership and building the future of Invoca infrastructure.
- Research & development to keep our skills sharp and stay ahead of the industry.

The SRE Group is responsible for production uptime, observability, and platform reliability. Invoca takes a highly balanced approach to engineer on-call requirements and believes strongly in service ownership, allowing engineering teams to have autonomy and accountability for the amazing things they build.

The position’s reporting structure is:
Engineer -> SRE Manager -> Sr. Manager, SRE -> Sr. Director, Software Engineering -> CEO

About the Role

Our engineers are thoughtful, hard-working, friendly, and curious. We recognize that problem-solvers are everywhere and encourage you to apply if you:

• Are curious, thoughtful, and seek to understand first
• Understand and apply systems thinking in your day-to-day work
• Operate with a customer-focused approach 
• Enjoy building trust & relationships with your team, your peers, and your colleagues throughout the organization
• Understand reliability engineering principles and can advocate for better practices
• Want to show up and solve problems

What you will do:

• Provide observability for infrastructure and services across the Invoca platform including tools like Prometheus, Grafana, and Kibana
• Provide Kubernetes as a service to development teams
• Find new and better ways to scale our infrastructure in response to customer (internal and external) needs
• Help enable multi-region and international presence to meet developer expectations
• Participate in a one-week on-call rotation for services owned by your team
• Solve challenging problems presented by the team and the business
• Use metrics and your team’s collective experience to drive development decisions

Qualifications

• 2 years experience in an SRE (or equivalent e.g., DevOps, sysadmin, software engineer) role
• A background in Linux, Docker, and/or Kubernetes
• Solid experience with configuration management and infrastructure as code
• Critical thinking and problem solving
• Exceptional communication skills
• A strong sense of accountability

Salary, Benefits & Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 16 paid holidays, 10 days Compassionate Leave, 3 days volunteer time and more.
• Healthcare -Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical -We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being,Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
• Position Base Range -$$127,000.00 - $159,900.00/year, plus bonus potential

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including, Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

This foundational team helps drive scale throughout the sales organization and is the backbone of our world-class sales organization.

About the Role:

The Vice President, Sales Strategy, Operations & Enablement, will lead the Sales Operations organization toward strategic goals and operational effectiveness. This leader will oversee the design and execution of sales goals and compensation plans that incentivize the sales team to reach its goals. This person will report to the SVP of Sales. This position is remote.

You Will:

• Implement scalable, repeatable, and data-driven processes based on industry best practices to foster continuous process improvement
• Build a team of outstanding Sales Operations & Enablement talent and assign quotas and other objectives to ensure the company’s financial success
• Scale operations and influence Sales Organizational structure
• Manage processes for sales forecast across the company, sales expense forecasts, order management, global deal desk, global deal support, sales compensation, and field readiness.
• Partner with senior sales and executive leadership to identify opportunities to simplify the sales process through optimization and automation.
• Focus on increasing efficiency (yield) and ensuring reliable results
• Work with Human Resources, Finance, and senior sales leadership to design sales incentive compensation programs that provide market-competitive pay, reinforce sales organization strategy, and align with business and sales organization objectives.
• Oversee the annual planning process for sales in collaboration with corporate FP&A. 
• Identify areas for improvement and cost savings and risks to meeting planned forecast in revenues or expenses.

You Have:

• 7+ years of success in providing strategic guidance and operational oversight in Sales Operations (forecasting, budgeting, compensation plans, analytics, tactical programs, etc.) within an enterprise software sales environment. This includes
• 10+ years of leadership experience in sales 
• Expertise in contract review and negotiations
• Experience with CRM systems and analytics around sales pipeline modeling such as Salesforce, Clari, Xactly Incent, Host Analytics, etc. 
• Proficient in MS Office and/or G-Suite

Salary, Benefits & Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 13 paid holidays, 5 days of sick time, 3 days volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to six weeks of 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks of 100% paid leave for childbirth and medical need
• Sabbatical -We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being,Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes, and more.
• Position Base Range -$167,000.00 - $239,000.00/year, plus bonus potential.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

Looking to continue your career in Technology Sales? 

We are a customer-focused software company with a revolutionary SaaS product. Enterprise Sales Development opportunity at a fast-growing company!

Your role will include supporting our Sales Directors, Strategic Account Directors, and Account Management team in growing our base by identifying areas of opportunity to sell our product Invoca for Sales. We sell complex products, so you must be interested in account growth, innovation, and strategy.

Developing and securing business leads within our Enterprise and Strategic customer base is a must, as well as being part of a team that works and succeeds.

You are organized in your prospecting, calling, and emailing efforts for efficiency and success. Your phone etiquette is good, and you have closing skills when securing appointments.

You Will:

• The goal is to increase sales by finding new opportunities with existing customers.
• Invoca seeks new opportunities to increase sales within its customer base through strategic outreach.
• Cross-selling opportunities with Regional Sales Directors, Strategic Account Directors, and Account Management Teams
• Generate and qualify sales leads using short- and long-term strategies.
• Meet monthly quotas
• Use Salesforce.com effectively
• Drive your success with technologies: SalesForce, SalesLoft, and ZoomInfo.
• Promote through social media, phone calls, emails, and in-person events to Sales Leaders and executives.
• Contribute to the sales cycle by working with the field reps.

You Have:

• Experience in SaaS sales/business development
• Exp. with SalesForce
• Successfully carried a quota and achieved it consistently.
• Experience setting, achieving, and exceeding goals in an environment
• Experience with Invoca's high-transaction enterprise sales model
• Experience with teleprospecting methods for high-technology products & services
• Organizational and interpersonal skills
• Call Planning
• Qualification and handling of objections
• Structuring calls
• Manage time, territory, and programs.
• A great communicator is positive and energetic on the phone, has excellent listening skills, strong writing skills, and is a team player.

BONUS EXPERIENCE

• Fast-paced or start-up experience
• Territory management experience

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement- Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options- All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave- Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy -Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$24.76 - 31.50/hour, plus opportunity for sales commission. Salary is based on experience, we have 3 levels of SDRs, please be sure to ask the talent team for more details. 

Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

We are looking for a Senior Customer Support Representative to join the Invoca Support organization. This person will be responsible for providing assistance to Invoca clients in a variety of areas including technical support, training, and other related areas. You will need to be someone who can achieve success with promptness, thoroughness, and accuracy with every interaction. 

The Senior Customer Support Representative acts as the point of escalation for the tier 1 support reps. They assess both client issues and internally created tickets that cannot be handled by tier 1 and require more in-depth troubleshooting. If no solution is available, senior support takes the lead in escalated cases and knows where to go for higher-level technical assistance.

You Will:

• Manage inbound support requests from clients using a queuing system.
• Monitor inbound phone calls for prompt assistance and resolution.
• Conduct thorough product training sessions via phone and web conference tools.
• Participate actively in quality assurance tests for new products, ensuring high standards.
• Rotate in off-hours support to provide continuous assistance to clients.
• Collaborate with Customer Success Managers and internal teams to address and resolve customer issues efficiently.
• Consistently deliver on work commitments and proactively communicate with stakeholders regarding any arising issues.
• Create, review, and maintain Knowledge content within the platform to ensure accuracy and relevance.
• Demonstrate leadership abilities by remaining calm under pressure and being flexible to adapt solutions when plans change.
• Proactively seek out self-development opportunities and learn from mistakes for continuous improvement.
• Quickly diagnose the root cause of customer problems and possess familiarity with common systems Invoca integrates with.
• Independently own escalated/tier 2 cases, guide others, and lead minor projects with tangible deliverables.
• Act as a valuable resource for the Support team by facilitating internal team training, joining escalated calls, creating documentation for edge cases, and providing backup support for on-call and queue management when necessary.

You Have:

• 2+ years of successful customer support role - email and phone.
• Possesses a positive outlook and real passion for assisting clients every single day
• Detail oriented with and excellent interpersonal skills
• Strong written and verbal communication skills
• Proficient in Microsoft Excel
• Proficient in APIs and SQL
• + A team oriented individual who has a desire to help their colleagues succeed by providing constructive feedback and acts as a resource prior to escalating to tier 3 teams (PS)

Bonus Qualifications:

• Hands-on experience with CRM and software support.
• Ability to confidently read and troubleshoot JavaScript.
• Experience with Google Ads, Analytics, Facebook Ads, Salesforce Sales & Marketing Cloud, and Microsoft Ads.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $26.44 to $32.69 Salary Range / plus bonus potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

We are looking for a Principal Senior Product Manager to join the Invoca product management team and help lead the next set of highly innovative products and features for our conversation intelligence platform.

Our product management team works closely with customers, partners, business and engineering colleagues in a lean startup, agile software development environment to bring industry-leading call intelligence solutions to B2C and B2B enterprises.

About the Role:​​

In this role, you will thrive in a highly upbeat, remote and dynamic environment, applying Agile product management techniques.You will also be working with key partners - including prospective and existing customers - to help define Invoca’s product vision and execute work aimed at unlocking conversation intelligence for our customers.

You will report to the VP of Product that oversees the Conversation Intelligence/AI business unit, while working very closely with the Director of Data Science and their team. You will be responsible for developing the vision and strategy of how to bring our next generation AI/ML solution to life for our customers to realize the value in the conversational insights we glean from their customer conversations. You will have a passion for the overlap between AI/ML analytics and customer/business value that can be gleaned from such applications.

What you will do

As a Principal Product Manager, you’ll engage in full-lifecycle product management for the Conversation Intelligence product platform. You’ll help strategize, shape and break-down requirements for the engineering team to execute work for this product line. 

As a Principal, you’ll have the opportunity to perform market research to inform the shaping process of the new products that you’ll own. You’ll be working closely on, and with, small scrum teams in an Agile environment, as well as most closely day-to-day with the Data Science team to support the development of our next generation AI engine that will power conversation intelligence for our customers.

You Have:

• Must have experience working on AI/ML applications and/ or in the speech analytics industry.
• Minimum 10+ years of experience in product management engaging in feature development for SaaS or Enterprise software products (preferably web applications and/ or data analytics). 
• Ability to clearly communicate strategy and vision, while also being able to lead engineers and UX teams to execute the feature work
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners.
• Ability to think strategically and execute methodically.
• Ability to thrive in a fast-paced environment where continuous innovation is desired.
• History of teamwork and willingness to roll up one’s sleeves to get the job done.
• Experience crafting multi-quarter roadmaps for phased feature releases, and project management to ensure all deliverables are accounted for.
• Expert understanding and experience with the go-to-market process including pricing & packaging along with the overall release management of critical customer-facing features.
• Strong communication skills and business acumen, with the ability to assist during the sales/RFP process on any clarifications or capabilities of our Conversation Intelligence solution

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $151,000 to $210,000Salary Range / plus bonus potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

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About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

We are looking for an experienced Senior or Principal Product Manager to join the Invoca product management team and help lead the next set of highly innovative feature development focused on our Contact Center customers.

Our product management team works closely with customers, partners, business and engineering colleagues in a lean startup, agile software development environment to bring industry-leading call intelligence solutions to B2C and B2B enterprises.

About the Role:​​

In this role, you will thrive in a highly upbeat, remote and dynamic environment, applying Agile product management techniques while working with key partners - including prospective and existing customers - to help define Invoca’s Contact Center product vision and execute work aimed at unlocking value for our customers.

You will report to the VP of Product that oversees the Conversational Intelligence & Contact Center business unit. You will be responsible for developing the vision and strategy of how to best integrate our solutions with Contact Centers as well as 3rd party Partners & Vendors in order to help grow our Contact Center customer base &  revenue. You will have a passion for working with cross-functional teams across the company and externally and the ability to solve problems creatively.

What you will do

As a Senior Product Manager, you’ll engage in full-lifecycle product management for the Contact Center integrations & further enhance & grow our call routing product offering. You’ll help strategize, shape and break down requirements for the engineering team to execute work for this product line. You’ll be working closely on, and with, small scrum teams in an Agile environment, as well as with our Customer Success, Onboarding and Integrations teams.

small scrum teams in an Agile environment, as well as most closely day-to-day with the Data Science team to support the development of our next generation AI engine that will power conversation intelligence for our customers.

You Have:

• Must have product management experience in the Contact Center industry. Experience in conversation intelligence a plus.
• Minimum 7-10 years of experience in product management engaging in feature development for SaaS or Enterprise software products.
• Ability to clearly communicate strategy and vision, while also being able to lead engineers to execute the feature work
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners.
• Ability to think strategically and execute methodically.
• Ability to thrive in a fast-paced environment where continuous innovation is desired.
• History of teamwork and willingness to roll up one’s sleeves to get the job done.
• Experience crafting multi-quarter roadmaps for phased feature releases, and project management to ensure all deliverables are accounted for.
• Expert understanding and experience with the go-to-market process including pricing & packaging along with the overall release management of critical customer-facing features. 
• Strong communication skills and business acumen, with the ability to assist during the sales/RFP process on any clarifications or capabilities of our Contact Center offering

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$130,000-180,000Salary Range / plus bonus potential

• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote