How will this role have an impact?

As a Recruiter, Network Management, you will locate, solicit, and recruit qualified providers to perform in-home health risk assessments for our client health plans. This position is responsible for developing relationships with clinicians by utilizing tools such as cold calling, database sources, internet searches, leads and referrals. The Recruiter builds and maintains a pipeline of qualified providers available for work nationwide.

This role will report to our Senior Director of Recruitment. 

What will you do?

• Source healthcare providers, contact information and convert leads into working providers
• Make outbound phone calls to providers and develop prospective business by building relationships, persuading and influencing them to consider Signify Health
• Screen, qualify and determine viability of providers
• Build an active pipeline, and continually identify and develop new healthcare provider prospects
• Sell and negotiate throughout the recruitment process and act as a subject matter expert while taking a consultative approach with providers
• Meet and exceed production goals and KPIs throughout a consultative sales cycle

We are looking for someone with:

• 5-10 years of experience in a healthcare recruiting environment
• Intrinsically motivated and able to persevere through tough markets
• Professional written and oral communication skills with the ability to persuade and influence prospects

The base salary hiring range for this position is $64,500 to $110,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

A Sr. Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis.  In this role you will be responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items.  You will also ensure that deliverables are posted on time based on requirements outlined by our clients.

This role will report to a Sr. Manager, Client Operations.

Responsibilities:

• Provide support for one or more complex, high-volume, national clients.
• Develop and implement strategic programs and projects that align with the company's healthcare business objectives
• Collaborate with leadership to define program goals, scope, and success metrics
• Lead cross-functional project teams and provide direction and support throughout the project lifecycle
• Partner with internal teams in support of client program objectives
• Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
• Organize and present KPIs to internal stakeholders
• Execute on client SLAs relative to reports, deliverables, and member feedback
• Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
• Client meeting documentation: data entry, meeting minutes, action items
• Oversight of client marketing materials and direct mail campaigns
• Monitor success and serve our clients through the completion of ad-hoc reporting projects
• Quality assurance for reports and deliverables; report manipulation based on client requirements
• Communicate updates and escalations with internal stakeholders in support of client programs
• Ticket submission and tracking for client requests directly related to the success of the program
• Internal tracking, documentation, and client response formulation for member grievance
• Account coverage in the absence of the Client Success Executive or Manager

We are looking for someone with:

• Bachelor’s degree preferred but not required
• 2+ years of relevant work experience
• Client-facing experience preferred but not required
• Astute in reviewing and organizing data in Excel
• Experience using Google Suite (Gmail, Sheets, Slides)
• Ability to clearly articulate via verbal and written communication
• Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
• Experience balancing multiple work commitments and prioritizing tasks appropriately
• Confidence to seek clarification when encountering unfamiliar situations
• Effectively collaborates with cross-functional teams

The base salary hiring range for this position is $54,700 to $93,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

The Sr. Director will lead a team of six analysts focusing on supporting and improving the clinical value of Signify Health by solving complex problems using large datasets and providing valuable insights and recommendations based on statistical analysis. This position requires excellent analytical skills, applying statistical methodologies to analyze data and strong SQL skills for data extraction.  Previous experience in the healthcare industry and risk adjustment is desirable. You’ll partner with cross functional teams (Technology and Product) in order to complete your projects. In this role, you will be working with member targeting, strategic planning and process optimization. This team has high visibility across the organization, so great communication skills are required.  This role report to the SVP, Clinical Services Operations & Product Management,

 What will you do?

• Interact with multiple teams across the organization in order to have a deep understanding of the business requirements and provide business context and prioritization to team’s focus
• Applying statistical analysis to provide deep insights and recommendations for operational process enhancements.
• Write complex SQL codes to extract data from large databases for analysis.
• Create visualizations to help non-technical consumers to easily understand data correlations.
• Present findings to multiple levels of management in a clear and concise manner.
• Convey analytical findings through compelling, executive ready presentations.
• Summarize insights from analysis, identify next steps and develop implementation plan.
• Deliver ad hoc analyses and reports at leadership’s request.

We are looking for someone with:

• 10+ years of experience driven by healthcare knowledge and analytical ability.
• Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries.
• Examine, interpret and report results of analytical initiatives to stakeholders.
• Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.
• Demonstrated ability to develop and manage work plans of teams and to prioritize, organize, and systematically handle a variety of tasks simultaneously.
• Ability to directly manage a team of data analysts and analytics consultants.
• Recruit, train, develop and supervise analyst-level employees.
• Ensure accuracy of data and deliverables of employees with comprehensive policies and processes.
• Strong ability to plan and manage numerous processes, people and projects simultaneously

The base salary hiring range for this position is $163,700 to $296,100. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

We are looking for a dynamic, passionate, and experienced Product Manager to join the Signify Health team to help realize the product vision to help move care homeward for all. We expect Product Managers to develop a deep understanding of our specific position in the healthcare ecosystem, our product vision, the value we deliver to customers & users, and our market differentiation. They will collaborate with and influence cross-functional peers including clinicians, analysts, operational teams, client success executives, and client support associates to ensure the long-term growth and success of Signify’s products. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise.

Our team is guided by the company’s mission to build a healthier place for us all to live and age in. If you’re looking for a rewarding career opportunity and working with a highly motivated and experienced cross functional team that is passionate about solving the hardest problems in the US healthcare system, this is the role for you.

This role will report to our Sr. Director of Scheduling and Planning Excellence.

What will you do?

• This role will drive Signify’s member scheduling roadmap, improving the quality of Signify’s routes enabling us to reach more and more patients across the US.
• Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approach when needed
• Proactively identify user or business needs and recommend innovative solutions. When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives. Deliver incremental user value by having a cross-functional view of the problem.
• Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization
• Observe and interview users across multiple product lines to aggregate and connect their feedback into defined problem statements
• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines
• Understand high-level strategic levers and drivers of the business. Develop and measure KPIs for the product to define, track and communicate value delivery.
• Understand the healthcare industry, key trends, and current news and movement in the market.

We are looking for someone with:

• Bachelor’s degree
• 7+ years of professional experience including 5 years of product experience.
• Strong technical acumen and can dissect complicated technical problems, simplify experiences and innovate on behalf of our customers
• An entrepreneurial spirit and be able to work independently and effectively in a results-oriented, efficient environment
• A strong track record of delivering products and ensuring customer success
• Excellent written and verbal communication skills
• Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions.
• Acute focus on the user and able to express their perspective and what they need to ensure each problem statement clearly traces back to these core points.
• Experience collecting, analyzing, and summarizing data from disparate sources in order to drive conclusions and recommendations. When the data isn’t available, you are able to lead the charge to gather it.
• Passionate about transforming the US healthcare system and the way care is delivered and paid for with a wholehearted interest in diving into its complexity.

The base salary hiring range for this position is $88,200 to $153,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

This is a pivotal role within our tech-enabled services organization, tasked with leveraging Salesforce and other technologies to revolutionize our internal operations. This leader will apply a deep understanding of the Salesforce platform to solving unique challenges and opportunities in our healthcare business. By marrying technical solutions with strategic business insights, the Director of Product Management will drive efficiencies, enhance performance, and ensure compliance across all business units. This role will report into the Product organization.

Key Responsibilities:

• Strategic Leadership: Define and lead the strategic direction for the use of Salesforce within the organization, ensuring alignment with our overall business objectives and healthcare industry standards.
• Business Analysis and Solution Design: Conduct high-level business analyses to understand the needs and challenges of internal stakeholders. Design Salesforce-based solutions that address these needs, enhance business processes, and improve overall performance.
• Implementation Oversight: Oversee the customization and implementation of Salesforce solutions across various business units, ensuring projects are delivered on time, within scope, and budget.
• Cross-Functional Collaboration: Serve as a bridge between Product, Operations, and executive leadership to foster collaboration and ensure that Salesforce initiatives support overall business strategy.
• Training and Adoption: Champion the adoption of Salesforce across the organization through comprehensive training programs and user support.
• Compliance and Security: Ensure all Salesforce implementations comply with relevant healthcare regulations (e.g., HIPAA) and company policies, maintaining the highest standards of data security and privacy.
• Innovation and Continuous Improvement: Stay informed on the latest Salesforce features and healthcare industry trends to continually propose and implement improvements.

Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, Healthcare Management, or related field; Master’s degree preferred.
• Advanced Salesforce certifications (e.g., Salesforce Certified Application Architect, Salesforce Certified System Architect) highly desirable.
• A minimum of 7 years of experience in business analysis, strategic planning, and Salesforce implementation, preferably within the healthcare sector.
• Proven leadership skills and experience managing cross-functional teams in a dynamic environment.
• Exceptional communication and stakeholder management skills, with the ability to engage and influence at all levels within the organization.
• Strong analytical and problem-solving capabilities, with a track record of implementing technology solutions that drive business success.
• Deep understanding of healthcare regulations and standards, with a commitment to upholding data integrity and patient privacy.
• Experience with provider recruiting and credentialing is a plus.

The base salary hiring range for this position is $102,000 to $184,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact:

Signify Health is looking for a passionate Cloud Operations Engineer(CloudOps) to enhance our dynamic CloudOps team. In this role you will report to the VP of Cloud Operations and SRE. We welcome individuals from different technical backgrounds, especially software engineers aspiring to transition into CloudOps/DevOps roles. We are firm believers in diversity, fostering an inclusive culture that values each team member's unique contribution.

What will you do?

• Plan, design and implement resilient, secured, and high-performance cloud-based infrastructure.
• Automate the provisioning of cloud environments through the concept of pipeline engineering using Terraform and other tools.
• Manage private and public cloud environments in accordance with company security guidelines.
• Assist in creation of preventative automation and standards to reduce production infrastructure incidents
• Demonstrate exceptional team-work, technical ability and problem-solving skills.
• Implement new cloud-based initiatives, support on-going cost reduction and performance enhancement efforts.
• Stay current with industry trends, making recommendations on new technologies and architecture as needed to help the company excel. 

We are looking for someone with:

• 2-3 years of professional experience in a Cloud Engineer role or related engineer position; servicing customers, clients or business units.
• Familiarity with Azure DevOps, Terraform, Ansible and other tools for automating infrastructure provisioning.
• Hands-on experience with monitoring tools like New Relic,etc.
• Coordinate changes with internal support teams and leverage existing change management processes. 
• Professional interest in cloud infrastructure, emerging technologies, and its impact on greater business practices. 
• Certification as an Azure Administrator/Architect Certification, AWS Solutions Architect and/or Associate GCP certifications. 
• Working knowledge of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP and distributed networks.
• Experience with scripting and programming to automate repetitive tasks. - PowerShell, Bash and Python. 
• Experience in installation, configuration and troubleshooting of Redhat linux, Ubuntu and Windows Server. 
• Bachelor’s Degree in Computer Science or Engineering; Master’s degree a plus.
• Experience with Atlassian products such as Jira, Confluence is a plus
• Serving in a weekly rotation of 24/7 on call support (approximately one out of four  weeks)

Basic Qualifications we are looking for:

• Minimum of 3 years of relevant technical experience, with an emphasis on SRE/DevOps
• Practical experience with Azure or AWS, and Terraform
• Working knowledge of Kubernetes (AKS/EKS preferred)
• Familiarity with the deployment of CI/CD systems and practices.

The base salary hiring range for this position is $72,100 to $125,600. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

We are looking for a curious, passionate, and experienced Sr. Product Manager  to join the Signify Health team to help us co-create and deliver the product vision to aid effective member outreach to both drive incremental revenue and better health outcomes for senior population in the US. We expect Product Managers to develop a deep understanding of our specific position in the healthcare ecosystem, our overall company vision, the value we deliver to customers & users, and our market differentiation. They will collaborate with and influence cross-functional peers including clinicians, operational teams, UX Design, engineering teams, client success executives, and client support associates to ensure the long-term growth and success of Signify’s communications products. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise.

Our team is guided by the company’s mission to build a healthier place for us all to live and age in. If you’re looking for a rewarding career opportunity and working with a highly motivated and experienced cross functional team that is passionate about solving the hardest problems in the US healthcare system, this is the role for you.

This role will report to our Sr. Director of Product Management, Platform Tools & Member Domain

What will you do?

• Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approach when needed
• Proactively identify user or business needs and recommend innovative solutions. When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives. Deliver incremental user value by having a cross-functional view of the problem.
• Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization
• Observe and interview users across multiple product lines to aggregate and connect their feedback into defined problem statements
• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines
• Understand high-level strategic levers and drivers of the business. Develop and measure KPIs for the product to define, track and communicate value delivery.
• Understand the healthcare industry, key trends, and current news and movement in the market.

We are looking for someone with:

Basic Qualifications

• Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions.
• Acute focus on the user and able to express their perspective and what they need to ensure each problem statement clearly traces back to these core points.
• Skills to build a case around data and use it to explain the degree of a problem and to make strategic product decisions. When such data isn’t available, you lead the charge on gathering it.
• Ability to articulate the organizational or market value delivered in your last few releases to all levels of the company from R&D peers to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
• You are passionate about transforming the US healthcare system and the way care is delivered and paid for with a wholehearted interest in diving into its complexity.
• You have a Bachelor’s degree.
• You have 10 years of professional experience including at least 5 years of product experience.

Preferred Qualifications:

• Ability to work directly and independently with an engineering team to define roadmap, prioritize initiatives and achieve business objectives
• Knowledge and experience with event driven and service oriented software architecture is preferred
• Knowledge or experience in machine learning and AI is preferred but not required
• An MBA or Master’s degree in Computer Science is preferred but not required

The base salary hiring range for this position is $88,200 to $153,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

How will this role have an impact?

We are looking for a dynamic and passionate Manager to help achieve Signify’s vision of moving care homeward for all. We expect this role to engage with users to develop a deep understanding of business problems, be able to convey that understanding in requirements to development teams, define and track metrics, and provide high-quality analytics deliverables.  In this role you will have the opportunity to collaborate with cross-functional peers including engineers, user experience designers, operations leads, product managers and analysts to support execution of the product roadmap. We expect the Manager to find creative solutions to solve logistical problems for our in-home businesses. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise. Finally, the Manager is expected to develop and implement predictive models with product and operations teams to streamline our in-home delivery service.

The Manager, Analytics will be a key member of the Signify Healthcare Delivery Product team.  You will develop impact analyses for key analytics projects and deliverables, ensuring return-on-investment (ROI). Our team is guided by the company’s mission to build a healthier place for us all to live and age in. If you’re looking for a rewarding career opportunity and working with a highly motivated and experienced cross functional team that is passionate about solving the hardest problems in the US healthcare system, this is the role for you.


What will you do?

• Develop an expert level understanding of Signify’s core product offerings and analytics technology
• Deliver defined work in the Healthcare Delivery Product Analytics backlog on time and with high quality.
• Define, track, report out, and explain metrics representing the value of the product.
• Lead strategic analytics projects to on-time, on-budget delivery.
• Become a key partner with Product, Technology and Analytics teams to drive key Signify objectives.
• Develop ROI projections for analytics projects to prioritize analytics deliverables by impact to the business.
• Communicate progress, barriers, priority and budget regularly with SI leadership.
• Communicate and Coordinate regularly with analytics resources to execute SI’s strategic priorities.
• Lead A/B testing initiatives of net new features in our Member Engagement and conversion domain.

We are looking for someone with:

• 8 or more years of relevant experience
• Strong SQL, Python, or R skills and ability to perform effective querying involving multiple tables and subqueries
• Experience with SQL and BI tooling is strongly preferred
• Examine, interpret and report results of analytical initiatives to stakeholders
• Build, develop and maintain health data models, reporting systems, dashboards and performance metrics support that support key business decisions
• Experience and knowledge of statistical modeling techniques. A/B Testing experience in a product analytics capacity is a plus
• Excellent oral and written communication skills; ability to present complex information in an understandable and compelling manner

The base salary hiring range for this position is $108,900 to $189,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

A Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis.

In this role you will be responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items.  You will also ensure that deliverables are posted on time based on requirements outlined by our clients.

This role will report to Lead, Client Operations Analyst.

Responsibilities:

• Provide support for 5-6 client accounts
• Partner with internal teams in support of client program objectives
• Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
• Organize and present KPIs to internal stakeholders
• Execute on client SLAs relative to reports, deliverables, and member feedback
• Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
• Client meeting documentation: data entry, meeting minutes, action items
• Oversight of client marketing materials and direct mail campaigns
• Monitor success and serve our clients through the completion of ad-hoc reporting projects 
• Quality assurance for reports and deliverables; report manipulation based on client requirements
• Communicate updates and escalations with internal stakeholders in support of client programs
• Ticket submission and tracking for client requests directly related to the success of the program
• Internal tracking, documentation, and client response formulation for member grievance
• Account coverage in the absence of the Client Success Executive or Manager

We are looking for someone with:

• Bachelor’s degree preferred but not required
• 2+ years of relevant work experience
• Client-facing experience preferred but not required
• Astute in reviewing and organizing data in Excel
• Experience using Google Suite (Gmail, Sheets, Slides)
• Ability to clearly articulate via verbal and written communication
• Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
• Experience balancing multiple work commitments and prioritizing tasks appropriately
• Confidence to seek clarification when encountering unfamiliar situations
• Effectively collaborates with cross-functional teams

The base salary hiring range for this position is $46,400 to $79,300. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

We are looking for a dynamic, passionate, and experienced Director of Digital Product Management to join the Signify Health team to help realize the product vision to help move care homeward for all. We expect Product Managers to develop a deep understanding of our specific position in the healthcare ecosystem, our product vision, the value we deliver to customers & users, and our market differentiation. They will collaborate with and influence cross-functional peers including clinicians, analysts, operational teams, client success executives, and client support associates to ensure the long-term growth and success of Signify’s products. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise.

Our team is guided by the company’s mission to build a healthier place for us all to live and age in. If you’re looking for a rewarding career opportunity and working with a highly motivated and experienced cross functional team that is passionate about solving the hardest problems in the US healthcare system, this is the role for you.

This role will report to our Sr. Director of Product Management, Scheduling and Planning Excellence.

What will you do?

• This role will enable an end to end understanding of Signify’s scheduling and planning systems by building an engine to scale and serve more customers by simplifying and streamlining our capacity, outreach and routing technology systems.
• Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approach when needed
• Proactively identify user or business needs and recommend innovative solutions. When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives. Deliver incremental user value by having a cross-functional view of the problem.
• Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization
• Observe and interview users across multiple product lines to aggregate and connect their feedback into defined problem statements
• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines
• Understand high-level strategic levers and drivers of the business. Develop and measure KPIs for the product to define, track and communicate value delivery.
• Understand the healthcare industry, key trends, and current news and movement in the market.

We are looking for someone with:

• Bachelor’s degree
• 10+ years of professional experience including 5 years of product experience.
• Strong technical acumen and can dissect complicated technical problems, simplify experiences and innovate on behalf of our customers
• Interface with and lead teams of all levels and disciplines within an organization, from engineers to senior leadership
• An entrepreneurial spirit and be able to work independently and effectively in a results-oriented, efficient environment
• A strong track record of delivering products and ensuring customer success
• Excellent written and verbal communication skills
• Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions.
• Acute focus on the user and able to express their perspective and what they need to ensure each problem statement clearly traces back to these core points.
• Experience collecting, analyzing, and summarizing data from disparate sources in order to drive conclusions and recommendations. When the data isn’t available, you are able to lead the charge to gather it.
• Ability to articulate the organizational or market value delivered in your last few releases to all levels of the company from R&D peers to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
• Passionate about transforming the US healthcare system and the way care is delivered and paid for with a wholehearted interest in diving into its complexity.

The base salary hiring range for this position is $142,400.00 - $257,500.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

• Starting hourly rate $15.00, with unlimited monthly commission potential.

• 10 days of required paid training (Monday-Friday, 8AM-4:30PM)

• Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.

• Competitive benefits, PTO, tuition reimbursement, and more! 

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider. 
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.

• Present a positive, professional, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

We are looking for someone with:

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.

Benefits:

• Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs

Work From Home Requirements:

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment:

• Successful completion of background check is required for this position.

About Us: 

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. 

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us atwww.signifyhealth.com/our-story.

• Master’s degree in nursing or graduate of graduate from an ARC-PA accredited entry-level Physician Assistant program
• APRN/RN or PA state license (unencumbered) required with ability to apply for licensure in other states
• Board-certified Adult, Family, or Geriatric Nurse Practitioner or Board-Certified Physician Assistant
• 2 or more years of experience conducting Health Risk Evaluations
• 2 or more years of clinical experience pertinent to the patient population(s) being managed
• Managerial experience with remote employees
• Excellent clinical skills
• Excellent verbal and written communication skills - fluently speak, read, and write English
• Ability to adapt to rapidly changing technology and apply to business needs
• Ability to identify, analyze, and resolve business issues through solution-oriented projects
• Demonstrated customer service/customer relationship management acumen
• Willingness to promote corporate goals and objectives to clinical staff
• Ability to perform in a high-pressure environment and/or crisis situation and render good decisions to resolve the problems
• Demonstrated ability to achieve results through team-based efforts
• Basic skills in MS Office
• Ability to effectively direct and manage the work of others remotely.
• Ability to develop, read, analyze, and interpret complex documents

Characteristics we look for:

• Strategic thinker
• Results driven
• Detail-oriented
• Self-directed and organized
• Sound judgment in handling/escalating difficult situations
• Sense of urgency
• Good interpersonal and conflict resolution skills
• Discrete (i.e., ability to maintain confidentiality)
• Team player
• Ability to take direction
• Willingness to challenge established practices and draw relevant conclusions

Working Conditions and Logistics:

• Must reside and be licensed in one of the states in Signify Health’s Eastern Region which includes the following: CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT, and WV
• Ability to travel 25-40% of the time

The base salary hiring range for this position is $97,000 to $161,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

• Starting hourly rate $15.00, with unlimited monthly commission potential.

• 10 days of required paid training (Monday-Friday, 8AM-4:30PM)

• Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.

• Competitive benefits, PTO, tuition reimbursement, and more! 

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider. 
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.

• Present a positive, professional, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

We are looking for someone with:

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.

Benefits:

• Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs

Work From Home Requirements:

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment:

• Successful completion of background check is required for this position.

About Us: 

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. 

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us atwww.signifyhealth.com/our-story.

How will this role have an impact?

CVS Health Accountable Care is committed to growing our value-based care footprint and supporting providers in successfully delivering on value-based care programs. The Growth and Business Development Manager is a key member of our high-performance Growth and Business Development Team focused on identifying potential partners who will benefit from our products and services. As our prospects’ initial point of communication with our sales team, ideal Growth and Business Development Manager  will excel at researching leads, generating new relationships, conducting outbound campaigns, and setting our sales executives up for success. Ideal candidate is a quick learner, has strong communication skills, the ability to present our partnership in a compelling way, and is passionate about making a difference in healthcare. Candidates will also support and advance the development and execution of projects across and beyond the Business Development team.

This position reports directly to the Senior Manager Sales Operations. 

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

What will you do?

Ideally, a candidate should be comfortable taking a proactive, hands-on approach to generating opportunities and interested in working collaboratively to develop, execute, and improve team processes. Key responsibilities include:

Lead Generation and Sales Support (50%)

• Represent CVS Health Accountable Care ’s products and services to potential clients across the health care landscape – including providers and health plans
• Identify prospect's needs and introduce products/services
• Generate leads and build relationships by influencing and supporting Marketing lead generation efforts, nurturing warm prospects, and finding new potential sales targets
• Manage and maintain a pipeline of interested prospects, engaging sales executives for next steps
• Build long-term relationships with prospects to qualify leads as sales opportunities
• Set up meetings or calls between (prospective) customers and sales executives
• Support sales executives in progressing and closing sales, through activities such as requesting pro formas, helping develop presentations, researching follow-up questions, etc.
• Attend conferences and other marketing events to tell the CVS Health Accountable Care story and generate leads for sales team
• Utilize SalesForce CRM and other sales resources, cold calling, and email to generate new sales opportunities
• Identify best practices to refine the company’s lead generation efforts
• Report out activities/results on a regular basis

 Sales Operations and Project Management (50%)

• Maintain SalesForce CRM for own activities and in support of designated sales executives
• Manage projects supporting commercialization activities, team trainings, and communication
• Prepare job aids and other documentation for workflows, processes, or assets
• Lead workflow development and process improvement for team processes

We are looking for someone with:

• Bachelor’s degree or equivalent work experience
• 2-3 years of relevant work experience preferred, especially in a customer-facing role
• Excellent communications skills (verbal and written) and strong interpersonal skills
• Creative problem-solving approach and strong analytical skills
• Ability to work successfully in a fast-paced environment

The base salary hiring range for this position is $74,700 to $130,200. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

This is a position in Quality Engineering responsible for implementing and driving the test strategy on a data engineering team. You will regularly work with your team and management to plan and execute effective and efficient automation and performance testing solutions to accomplish timely delivery of high-quality software products.

What will you do?

• Drive quality in a scrum team at every level of the SDLC. Championing and influencing use of core shift-left testing practices, as well as implementing behavior driven development (BDD) and test driven development (TDD)  where appropriate. 
• Design, write, and maintain automated testing for data engineering pipelines and microservices, including system, integration, and end-to-end testing strategies.
• Responsible for testing Aggregation processes, Data identification (cohort, care gaps, etc), Data ingestion and curation
• Document and perform manual testing of assigned products when necessary
• Document and report bugs or issues found for automated or manual testing
• Drive release planning and assist in troubleshooting during rollbacks or failures.
• Implement and champion a metrics driven approach to continuous improvement of software quality.
• Provide reporting and recommend improvements such as in-code coverage and defect density
• Lead efforts to research and document the root cause for output issues and identify which areas are not in sync
• Drive improvement to processes and technologies related with Quality Engineering
• Build and maintain positive relationships with customers and internal staff and other stakeholders
• Manage tasks for self and teammates to meet the assigned project dates
• Mentor more junior team members with their career and skills development.

We are looking for someone with:

• BS in Computer Science, Information Technology, Data Science, and/or 3+ years equivalent experience required
• 5+ years experience with deep requirements analysis; ability to rapidly understand a business domain, a system and its dependencies, and ask questions that drive depth and breadth of quality.
• 5-7 years of experience in quality engineering and testing work; specific experience in testing data engineering applications, pipelines, and microservices
• 2-3 years of experience and Understanding of continuous integration and continuous deployment (CI/CD) practices
• Strong SQL experience is a must
• Experience with at least one language (Java, C#, Python), understanding and coding YAML files
• Experience with Snowflake, DBT, Databricks and Azure Datafactory
• Experience with orchestration tools such as Airflow. We use Dagster (python based tool) in our data pipelines.
• Experience with Messaging tools such as Kafka, RabbitMQ etc
• 2-3 years of experience developing API testing frameworks using tools such as SoapUI, REST-Assured, Postman, Jmeter, preferred C# based test automation framework
• Strong attention to detail and problem-solving skills
• Strong written and verbal communication skills
• Professional demeanor, dependable, and able to maintain confidential information
• Flexible and able to successfully accept change and lead the charge
• Able to successfully interact with all levels of an organization while building rapport and trust

The base salary hiring range for this position is $92,300 to $160,800. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an Impact?

This is a position in Quality Engineering responsible for implementing and driving the test strategy on the assigned scrum team. You will regularly work with your team and management to plan and execute effective and efficient testing solutions to deliver high-quality software products promptly.

What will you do?

• Drive quality in a scrum team at every level of the SDLC.  Championing and influencing use of core shift-left, behavior driven development (BDD) and test driven development (TDD) practices.
• Design, write, and maintain automated testing for front end UI and backend API, including system, integration, and end-to-end testing strategies.
• Document and perform manual testing of assigned products when appropriate
• Document and report bugs or issues found for automated or manual testing
• Drive release planning andassist in troubleshooting during rollbacks or change failures.
• Implement and champion a metrics driven approach to continuous improvement of software quality.
• Provide reporting and recommend improvements such as in-code coverage and defect density
• Lead efforts to research and document the root cause for output issues and identify which areas are not in sync
• Drive improvement to processes and technologies related with Software Quality Engineering
• Build and maintain positive relationships with customers and internal staff and other stakeholders
• Manage tasks for self and teammates to meet the assigned project dates
• Be a mentor for junior team members to help develop their skills and experience.

We are looking for someone with:

• BS in either areas of Computer Science, Software Engineering, Information Systems and Technology, and/or 3+ years equivalent experience required
• 5+ years of experience with deep requirements analysis; ability to rapidly understand a business domain, a system and its dependencies, and ask questions that drive depth and breadth of quality.
• 3-6 years of experience in quality assurance / testing work; specific experience in test design for microservices and APIs is desirable.
• 2-3 years of experience coding with one of C#, Java, JavaScript
• 2-3 years of experience developing API testing frameworks using tools such as Karate, SoapUI, ReadyAPI, REST-Assured, Postman, Jmeter. Gatling
• 2-3 years experience with automated testing frameworks and tools such as Cypress, Selenium, Playwright and/or 2-3 years of experience in automated mobile testing using Appium or Xcode
• Strong attention to detail
• Strong written and verbal communication skills
• Professional demeanor, dependable, and able to maintain confidential information
• Flexible and able to successfully accept change and lead the charge
• Able to successfully interact with all levels of an organization while building rapport and trust
• Flexible on work hours depending on business needs - some infrequent nights and weekends

For New York-based roles, the base salary hiring range for this position is $92 - 160k.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. 

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us atwww.signifyhealth.com.

How will this role have an impact?

Signify Health is seeking an experienced Senior Program Manager to join our dynamic team within the Diagnostic and Preventive Services (DPS) Delivery organization.

About the Team:

Diagnostic and preventive screenings address multiple care gaps and can be completed during an In-Home Health Evaluation. Our nationwide network of more than 11,000 licensed clinicians conduct spirometry, peripheral artery disease, and bone density tests, plus lab collections that include HBA1c, eGFR, uACR, microalbumin, and fecal occult blood tests. Together, these integrated services create a more comprehensive and convenient care experience.

The DPS Delivery team is responsible for launching new screening and lab products that drive better health outcomes, close more gaps in care, and improve HEDIS and Star Metrics for our clients.

About the Role:

As a Senior Program Manager of DPS Delivery, you will be responsible for managing strategic programs focused on new product development and service optimization initiatives. This role requires partnership with cross functional teams to define program scope and objectives, develop performance targets and KPIs, establish project plans, manage deliverables within set timelines, lead project team meetings, and manage status communications to executive leadership.

Cross functional team coordination, project management and executive presentation skills are essential to success in this role. As a DPS Delivery Program Manager, you will report to the Director of DPS Delivery Operations and serve as a primary point of contact for Product, Operations, Finance and other business partners focused on the DPS service line.

Job Responsibilities:

• Partner with Product team counterparts to represent Operations team objectives and considerations through business case creation and approval for new product development opportunities
• Establish program scope, objectives, success criteria, and develop phased project plans to meet program goals
• Employ strategic thinking with a demonstrated ability to convert transformative ideas to practical solutions that deliver results
• Establish success metrics, including clearly defined and documented KPIs
• Build project teams and program operating structures; effectively manage cross functional teams to deliver on program goals
• Create standard project artifacts such as project charters, communication plans, requirements documents, project plans/timeline, and performance reports
• Ensure exceptional working relationships with key stakeholders at all levels
• Review and monitor operating metrics trends and results; partner with Analytics to obtain new or updated visibility into data when necessary
• Manage program issues and risks as they arise; evaluate and solve complex problems including internal and external escalations
• Develop scalable SOPs for Operations teams to support program expansion and scale enablement
• Manage all written and verbal program communications to a broad range of stakeholders and executive leadership level
• Run program retrospectives to surface process improvements to program management processes

Basic Qualifications:

• 6+ years professional experience with 4+ years of program or project management experience, preferably within a Healthcare Organization or Operations function
• Bachelor’s degree in Business, Supply Chain Management, Operations Management, Finance, or related field
• Demonstrated ability owning program strategy, end to end management of program / project lifecycles, and delivery of demonstrated business results
• Demonstrated ability leading and owning highly cross-functional programs within set timelines
• Strong written and verbal communication skills to various audiences, including executive leadership level
• High emotional intelligence, including the ability to convey complex ideas in a clear, concise manner both verbally and in writing to various levels of leadership
• Self-starter with the ability to work through ambiguity who thrives in fast-paced and multifaceted environments and is able to deliver within defined timeframes
• Advanced skills in MS Office or Google Suite; specifically MS Excel, MS Word, Google Sheets, and Google Docs. Adept with technology.
• Ability to travel up to 10% (if not located in the DFW Metro)

Preferred Qualifications:

• Experience with project management and workflow tools like SmartSheets, Jira, Asana, or Lucid Charts
• Project Management Professional (PMP) certification is a plus
• Experience managing change and maintaining excellent relations with executives, customers, Operations and Product Management staff at all levels.

The base salary hiring range for this position is $88,200 to $153,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

#LI-RD1

#REMOTE

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact? 

Under the supervision of the Director of Operations Analysis, the Manager, Operations Analysis will actively manage a team of operations analysts. This Operations Team is responsible for ongoing analysis and interpretation of data from a variety of sources to effectively identify, recommend, and assist in the implementation of operational improvements in order to fill provider capacity to meet client goals.

This role involves strong attention to detail, critical thinking skills, organizational skills, and collaboration with various stakeholders within the company, including but not limited to Member Outreach, Technology, Product, and Network Operations on individual assignments and within a team construct. It also requires high proficiency with analytical tools (G-Suite, Excel, SQL, Elasticsearch, integrated auto-dialing platform, etc.), strong communication skills and commitment to and affinity for delivering the highest level of customer service. You’ll require a high level of adaptability to execute on new intra-organizational agile processes and utilize tools and applications to optimize the impact we make to the Clients and Members we serve.

Finally, this team member must exude a servant leadership style in coordination with their technical aptitude in order to coach, maximize performance, provide day-to-day progress, and help empower others with whom they work.        

What will you do?

• Manage a team of operations analysts develop short and long-term production planning and execution for respective health plans by tactically approaching client & plan management to maximize acceptance opportunity
• Lead internal sustainability efforts supporting issue identification and root cause analysis within our integrated auto-dialing system
• Identify daily scheduling target capacity in close collaboration with the Capacity Management Team efforts.
• Optimize daily provider productivity and ensure KPIs are on track to achieve client goal commitments via streamlined operational processes and enriched data enablement
• Attend & lead planning meetings with the Director of Production and Production leads
• Lead Operations team to implement action plans to troubleshoot systems irregularities
• Conduct geographical analysis and planning efforts for membership territory analysis alongside systems staffing and capacity capabilities to optimize productivity.
• Monitor membership volumes to maximize provider utilization and meet production goals.
• Execute on pilot initiatives as required for business enablement functions
• Create, maintain, and present reports to the Production leadership team to proactively communicate trends and status of current tasks, inclusive of process and systems improvements

We are looking for someone with:

• Bachelor’s Degree in Business, Operations Management, Supply Chain, Information Technology, Logistics, Healthcare Management or other related field or equivalent professional experience/education
• 5+ years of successful relevant work experience, preferably planning, forecasting, capacity management, productivity optimization, or logistics management.
• Healthcare experience within direct Production or Operations environment a plus
• An ability to identify trends and data patterns, make recommendations, and present findings to a diverse audience of stakeholders.
• Demonstrated operations performance evaluation via analytical methodology.
• Advanced proficiency in MS Office and Google Suite; especially Microsoft Excel, Google Sheets, and overall strong application adaptability.
• A team-oriented mindset, the ability to assume leadership responsibilities in coordination with mentoring junior team members, and communicate with myriad organizational stakeholders.

The base salary hiring range for this position is $74,000 to $130,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

 About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. 

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.