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ALU




ALU is hiring a Remote Venture Labs Experts

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.  

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

THE CENTER FOR ENTREPRENEURSHIP 

The African Leadership University (ALU) is dedicated to shaping the next generation of  African leaders through transformative education. At the heart of this mission is the  Centre for Entrepreneurship (C4E), which nurtures entrepreneurial talent and offers  tailored support to student entrepreneurs. 

ALU Ventures, a key pillar within C4E, serves a diverse range of student ventures by  providing various pathways for support. Core components of this department include  the Founder's Society, fostering collaboration among entrepreneurs; Venture Labs,  offering specialized support through five capability labs; and Venture Studios, where  in-house solutions are developed to build high-potential ventures. Through regular  events and the Campus Economy program, students gain real-world business  experience, enhancing both their practical skills and professional networks. 

CAPABILITY LABS & EXPERT PROFILES 

  • Finance and Capital Lab Expert: This lab focuses on helping ventures raise  capital and manage their finances effectively. The Finance and Capital Lab Expert  will be a seasoned finance professional with extensive experience in startup  investment, capital raising, and venture financial management. You will create the finance curriculum, develop self-paced content, and mentor ventures on  capital-raising strategies.
  • Legal Lab Expert:The Legal Lab supports ventures in navigating the legal  complexities of launching and scaling a business. As the Legal Lab Expert, you will  specialize in corporate law, intellectual property, and regulatory compliance. You  will develop a comprehensive legal curriculum, create self-paced legal content,  and mentor startups on legal frameworks and strategies. 
  • Market Research Lab Expert:This lab focuses on guiding ventures in market  analysis and data-driven strategies. The Market Research Lab Expert will have  deep experience in market research methodologies, data analysis, and strategy  development. You will craft the market research curriculum and mentor ventures  on leveraging data to fuel business growth. 
  • Marketing and Sales Lab Expert:The Marketing and Sales Lab helps ventures  build and execute growth strategies. As the Marketing and Sales Lab Expert, you  will be a senior marketing professional with expertise in designing and  implementing comprehensive marketing and sales strategies for fast-growth  ventures. You will develop the marketing curriculum and mentor startups on  scaling their customer base and achieving market penetration. 
  • Tech & Product Lab Expert: This lab supports ventures in refining their products  and preparing them for market entry. The Tech & Product Lab Expert will be a  product development professional with extensive experience leading teams from  concept to market launch. You will create the product development curriculum and mentor ventures on product strategy, development, and market readiness. 

RESPONSIBILITIES: 

  • Curriculum Development:Design structured curricula in your area of expertise  (finance, legal, market research, marketing, or product development) to equip  ventures with essential skills. 
  • Content Creation:Develop engaging, self-paced materials (articles, videos,  templates) that participants can access remotely for deeper learning. 
  • Mentorship: Provide personalized mentorship in one-on-one or small group  settings, helping entrepreneurs refine their strategies and navigate challenges. 
  • Workshops & Masterclasses: Organize and lead hands-on workshops and  masterclasses that offer actionable insights and practical strategies relevant to  your field. 
  • Network Building:Develop and strengthen relationships with industry  professionals who can contribute expertise and support ventures within your lab.
  • Venture Support: Offer ongoing strategic advice to help startups scale and  succeed in the marketplace. 
  • Reporting & Data:Collect data on venture performance, participant progress, and  program outcomes. Prepare reports offering insights on trends, challenges, and  successes to inform program improvements. 

Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALU’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards.

REQUIREMENTS: 

  • Extensive experience in your respective field (finance, legal, market research,  marketing, or product development). 
  • Bachelor’s or Master’s degree in your area of expertise. 
  • Passion for mentoring and supporting early-stage and growth ventures. 
  • Strong ability to create structured educational content and deliver impactful  workshops. 
  • Established professional network in your industry. 
  • Proven track record of supporting startups or entrepreneurs. 

BENEFITS 

  • Connection to a vibrant entrepreneurial community within ALU’s expansive  network. 
  • Access to exclusive workshops and networking opportunities designed to support  your professional growth. 
  • Mentorship opportunities with ALU’s entrepreneurial talent, providing strategic  advice to promising ventures. 
  • Recognition through ALU’s network as you contribute to the future of  entrepreneurship in Africa.
  • Play a key role in shaping Africa’s entrepreneurial ecosystem by helping startups scale and create sustainable impact.

OTHER INFORMATION 

  • Location: Remote 
  • Deadline: 4th November, 2024
  • Contract Duration: 3-4 Months

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ALU is hiring a Remote Adjunct Subject Matter Experts/Content Developers

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

Find out more about our ALU Degree Programs here and ALCHE Degree Programs here.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

RESPONSIBILITIES

Adjunct personnel contribute to our student learning by bringing their educational and experiential perspectives to our students, supplement our faculty capacity, and generally contribute to the mission of African Leadership University (ALU)–to develop and launch a generation of ethical, entrepreneurial leaders from and for Africa. 

The adjunct subject matter expert (SME) and content developer will work with our design teams to develop high-quality educational programs -- at the undergraduate and post graduate levels. We are looking for individuals with extensive experience in the subject matter area, generally 5 or more years. In most cases, an advanced will be required.

Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALU’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards. 

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ALU is hiring a Remote - Faculty Pool

ABOUT ALU 

African Leadership University (ALU) is a higher learning institution that re-imagines education to prepare ethical and entrepreneurial leaders for Africa. We challenge the status quo and make discoveries that reshape the future of Africa. Our students pursue self directed projects, internships and practical learning experiences which prepare them to take on fulfilling careers the moment they graduate. With two campuses in Kigali, Rwanda and Port Louis, Mauritius as well as a growing network of hubs across the continent,  ALU students and graduates become part of a community where diversity of all kinds is celebrated, nurtured, and valued. When students study at ALU, they get a world-class education that prepares them to immediately join the workforce, launch ventures, or create social impact.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

 

WHAT IS THE ALU FACULTY POOL ?

The AFP was developed to accommodate our growing enrollment of students on both campuses. While we will always have a core of faculty aligned to our required courses, we are now trying to grow both the range of courses available to our students and the depth of the scholarship that we can offer. The AFP will allow us to achieve both.

With the AFP, we can reach around the globe to draw in the faculty best aligned to our teaching model, our rotating intake calendar and our Pan-African orientation. Periodically, we will put out a call for faculty to teach an array of already designed modules as well as to design new courses in certain subject areas. Interested faculty will be asked to submit their CV, in the first instance, or their CV plus a course syllabus, in the second. If you are a match for us, we will enter into a contract for the services to be provided.

With the latter new course design, the modules can be short-term boot camps (~2 weeks), medium-term workshops (~6-7 weeks) or full-length courses (12-13 weeks). As long as they align to our degree programs and meet out standards of academic rigor, the courses will be considered. These modules will be designed to be delivered online, asynchronously, synchronously or hybrid, to offer adjunct faculty the maximum flexibility in delivery options. Thank you in advance for considering what we think will be an exciting new way for ALU to engage with innovative, forward-thinking faculty worldwide.

To learn more about the Affiliate Faculty Pool, please click here

Requirements

Below is the preferred standard expectation for all candidates

  • Master's Degree or PhD Degree
  • Minimum of 3 years of experience in the Area of Specialization


Specialization Coaches

  • Masters Degree
  • 2yrs experience OR Bachelor's degree with 5year experience

Foundations Coaches

  • Bachelor's Degree

Requirements to be provided by successful candidates once a role has been offered

  1. Notorised Educational Certificate
  2. Equivalency Certificate if the degree was obtained outside of Rwanda ( this requirement is only for Faculty members contracted to Rwanda)
  3. National ID

*Items must be shared within 3 days of ones Start Date

 

Please note that all uploaded resumes must be signed. 

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ALU is hiring a Remote Admissions Customer Support Agent

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

The primary role of the Undergraduate Admissions Agent is to respond to applicant queries on Zendesk and collaborate to improve the undergraduate application and admission experience.

 

RESPONSIBILITIES

  • Respond to applicant queries on Zendesk within 24 hours 
  • Proactively resolve prospective student problems by clarifying the complaints, determining the cause of the problem, providing appropriate solutions and alternatives within the time limits, expediting the process where necessary, and following up to ensure resolution.
  • Work closely with the Admissions Associate to ensure alignment of objectives.
  • Assist the Undergraduate Admissions Team on assigned tasks such as application, decision, and deferral request reviews.
  • Build sustainable relationships of trust through open and interactive communication and meet targets/SLAs
  • Support prospective students with post-admissions requirements such as equivalence certificate applications and deferrals
  • Go the extra mile to engage customers.

 

REQUIREMENTS

  • Undergraduate degree
  • Excellent communication skills - written and verbal
  • Excellent interpersonal skills 
  • Possess strong attention to detail and problem-solving skills
  • Have a growth mindset - open to continuous learning and improvement 
  • Ability to multitask efficiently and perform repetitive tasks with a high degree of accuracy
  • Comfortable working independently with minimal supervision
  • Ability to manage multiple tasks and manage priorities
  • Access to excellent/stable internet connection at all times.
  • Fluency in English

 

Location

  • Remote 

Vacancies

  • 1

Number of hours per week:40 hours

Ideal Start Date: Sept 15th, 2024

End Date:Sept 15, 2025 (Fixed Term Contract)

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ALU is hiring a Remote Adjunct Learning Experience Designer Program

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world

Find out more about our ALU Degree Programs here and ALCHE Degree Programs here.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

Adjunct (or Affiliate) Learning Experience Designers contribute to our student learning by bringing their educational and experiential perspectives to the design of our educational programs. Adjunct learning experience designers (LEDs) engage with ALU by designing undergraduate and postgraduate educational programs for delivery online, in-person, and in blended formats. Adjunct LEDs are paid positions. As the work is generally variable, it is based on an hourly rate of $15 to $28/hr, depending on the work assignment. 

A minimum of a bachelor's degree from an accredited institution and five years of relevant experience designing learning for undergraduate education or above is required. 

RESPONSIBILITIES

Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALU’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards.

Applications are considered on a case-by-case basis as hiring needs arise.

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ALU is hiring a Remote Search Engine Optimization Associate

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

ALU is entering an exciting phase of growth, and we are seeking an experienced and results-driven SEO Associate. The role is responsible for optimizing ALU’s online content to improve search engine rankings and drive organic traffic. This remote role requires a deep understanding of SEO best practices and the ability to implement strategies that enhance our online visibility and search performance.

RESPONSIBILITIES

  • Conduct keyword research and analysis to identify SEO opportunities and trends.
  • Optimize website content, including blog posts, landing pages, and product descriptions, for search engines.
  • Develop and implement link-building strategies to increase domain authority and page rankings.
  • Monitor and report on SEO performance using tools such as Google Analytics, SEMrush, and Moz.
  • Collaborate with the content team to ensure SEO best practices are incorporated into the content creation process.
  • Stay updated with the latest SEO trends, algorithm changes, and industry best practices.
  • Conduct technical SEO audits and recommend improvements to website architecture and performance.
  • Provide SEO recommendations for new projects and initiatives.

REQUIREMENTS

  • Bachelor’s degree in Marketing, Communications, or a related field.
  • At least 3 years of experience in SEO or a related role.
  • Strong understanding of SEO principles and best practices.
  • Proficiency in SEO tools such as Google Analytics, SEMrush, Moz, Ahrefs, YOAST, ALIOSEOetc.
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and manage multiple projects.
  • Knowledge of HTML, CSS, and content management systems (CMS) is a plus.

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ALU is hiring a Remote Regional Sales Manager, Western & Francophone Africa

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

African Leadership University is at exciting phase of its five year growth plan and is seeking an experienced and results driven Regional Manager who will be responsible for enrolling fee-paying students throughout Francophone Africa, especially in key markets such as (Senegal, Cote d’Ivoire, Cameroon).

A candidate with previous experience in enrollment for higher education and postgraduate education and who has existing relationships with corporate and executive clients is a bonus. Success will be measured by the ability to lead their team to  execute the outreach activities, meet (and exceed) targets, and increase ALU’s share of voice among key stakeholders in designated markets. We need an ambitious and passionate salesperson to empower us to grow market share in Francophone Africa.

Extensive travel is required.

 

RESPONSIBILITIES

The role requires a self directed individual who is motivated by commercial results and has experience in the education sector.

  • Lead and manage initiatives to generate high-quality leads into the ALUSB application pipeline that contribute to meeting the recruitment targets
  • Plan and implement the student referral process by ensuring quality leads enter the pipeline
  • Manage communication channels in the student referral process through emails, newsletters, and direct calls
  • Plan and oversee stakeholder engagement, webinars, and events
  • Engage leads up to the point of admission and as a support contact person up to the point of enrolment
  • Build sustainable relationships with key influencers ( high school associations, education agencies, corporations)
  • Establish and maintain collaborative relationships with ALU partner organisations (Foundations etc.)
  • Utilise the available resources in an engaging manner to drive the AL Group narrative
  • Grow our database of educators and schools and maintain ownership ofthe pipeline data
  • Plan the facilitation of seminars and workshops to nurture prospective students and clients
  • Prepare reports and proposals as necessary for current and potential clients
  • Share feedback and insights from the market to inform AL Group’s overall Francophone student recruitment strategy
  • Support the development and implementation of a strategy to improve awareness of applications to ALU by fee-paying students from across the continent
  • Provide support to fee-paying students throughout the application and enrollment journey
  • Manage recruitment reps to deliver on enrollment targets 
  • Other related duties that may be assigned by your Manager

REQUIREMENTS

List out key academic and work experience requirements needed to function on this role. What are need to haves and nice to haves. Be specific about duration of experience where applicable. List key mindsets 

  • Bachelor's degree
  • Master’s degree (Desirable)
  • Fluency in English and French (desirable)
  • Proven track record in B2B and/or B2C sales/ business development environment
  • Evidence of using a consultative sales approach within a commercial environment
  • Experience in an African context
  • Proven experience of working to and successfully achieving revenue targets

Location:Kigali, Rwanda - Dakar, Senegal - Nairobi, Kenya. This person will have to commit to extensive travel around the continent.


All applications must be submitted in English . 

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ALU is hiring a Remote Finance Intern (Rydoo)

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

Expense Verification and Analysis:

  • Assist in Review and verify all incoming expense reports, ensuring they are complete, accurate, and compliant with company policies.
  • Analyse expenses to identify patterns, trends, and discrepancies.
  • Investigate and resolve any discrepancies or issues in expense reports.
  • Maintain a cash advance tracker paid to staff in regards to their travels
  • Track receipts against the cash advances paid
  • Assist the team in reconciliation of cash advances and receipts submitted.
  • Assist the team in responding to queries regarding to cash advance and expenses management
  • Assist the team in preparation of accounting templates in regards to the expenses reported on Rydoo 

Expenses Policy Compliance

  • Support in enforce company expense policies and guidelines, ensuring documentation and reporting 
  • Assist AP and Treasury Associate as when needed
  • Assist in ensuring members of staff maintain accurate records of all expenses on Rydoo
  • Any other such duties assigned by your manager

 

RESPONSIBILITIES

  • Reviewing the Account Receivable debtor list.
  • Contacting customers (students, parents or sponsors) and informing them of their overdue bills.
  • Advising customers on their payment options and suggesting methods of payments.
  • Negotiating suitable payment plans.
  • Maintaining customer payment records.
  • Send regular statement of accounts to customers.
  • Writing reminder emails to customers when payments are not being made.
  • Work on possible measures when customers fail to pay their debt with the finance associate.
  • Responding to customer queries.
  • Escalate any invoice related issues to the finance associate.
  • Assist with reconciliation, aging and other reports and supporting schedules.
  • Any other finance related ad-hoc duties to support the Finance Team.

REQUIREMENTS

  • Fresh Graduate with a degree in accounting, business management, or a similar field or part qualified ACCA (or any other equivalent qualification).
  • Excellent negotiation skills.
  • Good written and verbal communication skills.
  • Knowledge of google suite and accounting software.
  • Patience and resilience.
  • Knowledge of payment plans and accounting procedures will be an advantage.
  • Previous experience working as a Previous experience working as a Collections Officer will be an advantage.

Vacancies: 1

Duration: 1 Year

Number of hours per week: 40 hours

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ALU is hiring a Remote Tech Customer Support Intern

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

As a Customer Support Intern (Tech), you will be the first point of contact for our customers seeking technical assistance or guidance. You will play a crucial role in resolving technical issues, answering product-related questions, and providing exceptional support to ensure a positive customer experience. The ideal candidate will have a passion for helping others, excellent communication skills, and a technical background to troubleshoot and resolve issues effectively. 

 

RESPONSIBILITIES

  • Provide timely and accurate technical support to customers 
  • Diagnose and troubleshoot technical issues related to our products or services
  • Guide customers through the resolution process, ensuring clear and concise communication
  • Document all customer interactions,including issues and resolutions,in our system
  • Collaborate with other team members to escalate complex issues and ensure timely resolution
  • Stay up-to-date on product knowledge to better assist customers
  • Assist in creating and updating knowledge base articles and support documentation 

REQUIREMENTS

  • Previous experience in a technical support role or similar customer-facing position 
  • Understanding of computer systems and software applications 
  • Excellent troubleshooting and problem-solving skills 
  • Exceptional communication and interpersonal skills 
  • Ability to remain calm and professional under pressure 
  • Familiarity with CRM systems and support tools 
  • Proven ability to work independently and collaboratively in a team environment 
  • Flexibility to work occasional evenings or weekends as needed

 

Internship Duration:1 Year

Hours:40 hours

Locations: Remote

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ALU is hiring a Remote Executive Coach - CRA Center for Executive Coaching

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.

They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

HOW WE WORK
As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

 

ABOUT THE CENTER FOR A REIMAGINED AFRICA (CRA)


CRA supports leaders who are at the forefront of Africa’s development to maximize their effectiveness and ability to deliver results for their communities and countries. CRA runs several programs for leaders across the continent. Among these programs, is the African Leadership University Public Sector Fellowship Program, a 12-month experiential program that provides Africa’s public sector leaders with the knowledge, skills, support and networks to leverage digital technologies to drive their nation’s key priorities. The Center for Executive Coaching is situated with the CRA. The CRA Center for Executive Coaching (CEC) seeks to raise the quality of public sector and private sector leadership through coaching. The CEC facilitates the provision of coaching to leaders in CRA and ALU programs; and to select external organizations on a case-by-case basis.


THE ROLE


The CRA Center for Executive Coaching is seeking to recruit experienced Leadership/Executive Coaches who will play a pivotal role in partnering, through coaching, with public and private sector leaders from across the continent to reach their full potential as leaders and by doing so contribute to prosperity in Africa. As a Leadership/Executive Coach at the CEC, you will work closely with diverse clients from various public and private sector organizations from different countries, empowering them to become more effective and resilient leaders.

 

RESPONSIBILITIES

● Provide individual and group coaching to public and private sector leaders in Africa.
● Conduct comprehensive leadership assessments and feedback sessions.
● Create tailored coaching plans and development strategies for clients.
● Foster a supportive and challenging coaching environment that promotes growth.
● Collaborate with other Faculty on ALU/CRA leadership development programs to integrate concepts from leadership development programs into coaching.
● Stay up-to-date with the latest developments in leadership within public and private sector organizations across the continent.

 

REQUIREMENTS

PROFESSIONAL QUALIFICATIONS

● Coaching certification or credential by a globally respected professional coach training organization (including ICF, IoC, ATD, CCE or equivalent) is required.
● Master's degree in a relevant field (e.g., psychology, leadership, organizational development, human resources, talent development, etc.) is preferred.
● Membership of a professional coaching body which provides opportunities for continuous professional development.
● Proven experience in executive coaching and leadership development.
● Exceptional interpersonal and communication skills.
● Cultural sensitivity and adaptability, given our pan-African clientele base.
● A commitment to ongoing learning and professional development.
● Previous experience coaching leaders for a period not less than three years.


CONTEXTUAL AWARENESS

 

● Demonstrated committed to the development of leaders in Africa.
● Understanding of the dynamics and context of public sector leadership in Africa.
● Passion for developing leaders and driving positive change in the public sector in Africa.
● Ability to coach in English and French will be highly considered.
● Experience coaching in both in-person and virtual formats will be highly considered.


BENEFITS


● A dynamic and collaborative work environment.
● The chance to work with a diverse and influential group of leaders driving change on the African continent.
● Contribute to changing the impact of the public sector in several African countries.
● Opportunity to participate in other programs by the African Leadership Group.

 

Applications received after 26 April 2024 will be evaluated at the end of August 2024. Candidates should expect to hear from the team in September 2024.

 

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