Job Description

The Medical Strategy Director will be a key leader responsible for driving and executing the Medical Affairs strategy across product development and commercial teams. This role will involve shaping and overseeing the strategic execution of key medical initiatives, managing cross-functional relationships, and providing medical leadership on the development and positioning of oncology products. The Director will collaborate with senior management and stakeholders across multiple departments to ensure alignment of clinical, commercial, and medical objectives. As a strategic partner, the Director will play a critical role in guiding medical strategy and influencing product development decisions.

Key Responsibilities:

• Lead the execution of medical-related initiatives in alignment with Medical Affairs and business objectives, driving both clinical and commercial goals through representation in core team meetings, cross-functional initiatives, and oncology product discussions.
• Act as the primary medical strategy director for a diseases area or a product to ensure effective communication and alignment between senior leadership, global scientific affairs, product leadership, laboratory directors, and the VP medical affairs.
• Develop the data and product scientific narrative in collaboration with USMA, marketing and product leadership.
• Train and distribute scientific narrative ensuring consistent aligned external positioning and messaging.
• Oversee and execute the medical advisory board strategy, including content preparation, hosting expert discussions, and disseminating insights across the organization.
• Provide actionable expert opinions and feedback to influence medical strategy, publication plans, and product development strategies.
• Gather and disseminate voice-of-customer feedback to provide deep clinical and translational expertise in oncology genomics and support the clinical development of molecular oncology products.
• Guide internal stakeholders in interpreting clinical data and generating insights to inform decision-making in product development and clinical strategy.
• Coordinate with the Research and Medical Communications teams to ensure consistent messaging and alignment in all external communications.
• Serve as the primary point of contact for urgent medical affairs inquiries across departments, providing clinical and scientific input to product directors, marketing, and other stakeholders.
• Collaborate with Product Directors, Product Management, and Oncology Marketing to provide a strong clinical foundation for new oncology products.
• Influence and drive key strategic initiatives, aligning medical affairs priorities with the broader goals of the organization.
• Build and maintain strong relationships with key opinion leaders (KOLs), healthcare professionals, and other stakeholders in the oncology field.

Qualifications

• Typically requires a university degree and typically 10 years of related experience; 10 years and a Master’s degree; 8 years and a PhD; or 5 years and a PharmD/MD.
• Extensive experience in Medical Affairs or related pharmaceutical industry experience, particularly in oncology, genomic diagnostics, and molecular biology.
• Proven expertise in oncology, functional genomics, and molecular biology, with a deep understanding of clinical development and medical strategy.
• Strong leadership skills with experience leading cross-functional teams and projects, including experience in product development.
• Exceptional written and verbal communication skills, with the ability to convey complex scientific information clearly and effectively.
• Proficient in Microsoft Office, SharePoint, and Smartsheet. Experience with project management tools is a plus.
• Strong organizational and time-management skills, with a proven ability to manage and maintain timelines and deadlines.
• Medical/scientific writing experience with exceptional attention to detail and the ability to deliver high-quality written materials.
• Ability to independently develop and execute strategic plans and medical initiatives.
• Ability to build and maintain strong relationships with internal and external stakeholders, including senior leadership.
• Ability to navigate complex, cross-functional environments with a high level of execution and strategic thinking.

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Job Description

Position Summary: 

As the Laboratory and Medical Director, the employee is responsible for providing effective clinical leadership for the delivery of laboratory services and products.  This position is responsible for clinical oversight of all laboratory operations, including patient care, clinical trial, and clinical research operations, and assuring that such operations are conducted in compliance with the applicable regulations.  This position is central to the development, validation, and operation of Guardant’s multiple products in multiple different locations and regulatory environments and will become even more so as Guardant moves into further in IVD development. 

Essential Duties and Responsibilities: 

• Act as temporary Laboratory Director in his / her absence, and at such time shall fully discharge the onsite duties and responsibilities of the Laboratory Director; 

• Delegate the responsibilities of the Technical Supervisor, General Supervisor, Clinical Consultant, and Testing Personnel to employees who are qualified to perform such duties; 

• Ensure all Clinical Laboratory duties are properly performed; 

• Must be accessible to the Clinical Laboratory to provide onsite, telephone or electronic consultation as needed; 

• Ensure that the testing systems developed and used for each test performed in the laboratory provide quality laboratory services for all aspects of test performance, which includes the pre-analytic, analytic and post-analytic phases of testing; 

• Guarantee that the physical and environmental conditions of the Clinical Laboratory are appropriate for the testing performed and provide a safe environment in which employees are protected from physical, chemical and biological hazards; 

• Ensure that test methodologies selected have the capability of providing the quality of results required for patient care; 

• Confirm that verification procedures used are adequate to determine the accuracy, precision, and other pertinent performance characteristics of the method;  

• Verify that laboratory personnel are performing the test methods as required for accurate and reliable results; 

• Ensure that the Clinical Laboratory participates in a suitable accuracy assessment (proficiency testing) program and that: 

• The results are returned within the timeframes established by the proficiency testing program; 

• All proficiency testing reports received are reviewed by the appropriate staff to evaluate the laboratory’s performance and to identify any problems that require corrective action; and 

• An approved corrective action plan is followed when any proficiency testing result is found to be unacceptable or unsatisfactory; 

• Ensure that the quality control and quality assessment programs are established and maintained to assure the quality of Clinical Laboratory services provided to identify failures in quality as they occur; 

• Ensure the establishment and maintenance of acceptable levels of analytical performance for each test system; 

• Ensure that all necessary remedial actions are taken and documented whenever significant deviations from the Clinical Laboratory’s established performance characteristics are identified, and that patient results are reported only when the system is functioning properly; 

• Ensure that reports of test results include pertinent information required for interpretation; 

• Ensure that consultation is available to the Clinical Laboratory’s clients on matters relating to the quality of the test results reporting and their interpretation concerning specific patient conditions; 

• Ensure that a General Supervisor provide on-site supervision of high complexity testing; 

• Ensure that a sufficient number of laboratory personnel are employed with the appropriate education and either experience or training to provide appropriate consultation, properly supervise and accurately perform tests and report test results in accordance with the personnel responsibilities; 

• Ensure that prior to testing patients’ specimens, all personnel have the appropriate education and experience, received the appropriate training for the type and complexity of the services offered, and have demonstrated that they can perform all testing operations reliable to provide and report accurate results; 

• Ensure that all policies and procedures are established for monitoring individuals who conduct pre-analytical, analytical, and post-analytical phases of testing to assure that they are competent and maintain their competency to process specimens, perform test procedures and report test results promptly and proficiently, and whenever necessary, identify needs for remedial training or continuing education to improve skills; 

• Ensure that an approved procedure manual is available to all personnel responsible for any aspect of the testing process; 

• Ensure that the responsibilities and duties of each consultant and each supervisor, as well as each person engaged in the performance of the pre-analytical, analytic, and post-analytic phases of testing are specified in writing and identifies which examinations and procedures each individual is authorized to perform, whether supervision is required for specimen processing, test performance or result reporting and whether supervisor or director review is required prior to reporting patient test results;  

• Perform biennial review of Standard Operating Procedures; and 

• Report all concerns of test quality and/or safety to the Laboratory Supervisor or Safety Officer. 

Qualifications

• Must be a Doctor of Medicine or Doctor of Osteopathy licensed to practice medicine or osteopathy in the State of California; OR 

• Must be certified in Anatomic or Clinical Pathology, or both, by the American Board of Pathology or American Osteopathic Board of Pathology or possess qualifications that are equivalent to those required for such certification; OR 

• Have at least one year of laboratory training during medical residency (for example, physicians certified either in hematology or hematology and medical oncology by the American Board of Internal Medicine); OR 

• Have at least two years of experience directing or supervising high complexity testing; OR 

• Hold an earned doctoral degree in a chemical, physical, biological or clinical laboratory science from an accredited institution and 

• Be certified and continue to be certified by a board approved by HHS; OR 

• Before February 24, 2003, must have served or be serving as a director of a laboratory performing high complexity testing and must have at least 

• Two years of laboratory training or experience, or both; and 

• Two years of laboratory experience directing or supervising high complexity testing OR 

• Persons who on or before February 28, 1992, were qualified under State law to direct a laboratory in the State in which the laboratory is located. 

• Must fulfill requirements stated in 42 CFR 493.1443 

• Must fulfill requirements stated in the College of American Pathologists Checklist 

Work Environment: 

• Hours and days may vary depending on operational needs. 

• Standing or sitting for long periods of time may be necessary. 

• May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high-speed centrifugation. 

Delegated Duties and Responsibilities: 

• Refer to assigned Delegation of Responsibilities Form 

Approvals:  

This job description is used as a guideline for major duties. The company reserves the right to change or assign additional duties as needed. 

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Job Description

Location: Will consider Full-Time Remote, 3-Days Hybrid, and 5-Days Onsite Options

Shift: Monday - Friday 9:00 AM - 6:00 PM CST

As a Reimbursement Specialist – Follow Up and Appeals, you play an important role in the overall success of the company. Working with our billing tool provider, you will drive payment for our services, and by partnering with colleagues in Finance and Client Services. You will facilitate optimized billing processes and operations that are aligned with Guardant Health’s mission and values.

You’re responsible for tracking, reporting and addressing complex outstanding claims. You will work to troubleshoot EOBs, appeal non-covered & low pay claims, follow-up on claims, and drive positive coverage determinations through external appeals. You will manage documentation for appropriate payer communication, correspondence, and insurance claim research.

Essential Duties and Responsibilities:

• Accurate data entry of information into computer systems including notating accounts accurately
• Provide reimbursement assistance to patients while providing superior customer service and respect to patients and their families
• Resolves most patient concerns or complaints without escalation
• Effectively verify and communicate to patients and their families insurance eligibility, billing, collections and payment responsibilities
• Proves track record of written appeals with success
• Correctly interpret EOB’s for follow-up and/or appeals
• Follow appropriate HIPAA guidelines provide medical records to primary care provider, insurance carriers, referred providers and patients per patient request
• Work well individually and in a team environment accomplishing set goals
• Performs other related duties as assigned

Qualifications

A minimum 3 years of recent experience in both professional and facility coding, billing, and collections with high volume and/or multiple accounts

• Experience with contacting and following up with insurance carriers on denials, filing reconsideration requests, formal appeals, and negotiations
• Experience working with a broad range of payers and have appealed to state-level agencies or external-level review with IRO/IRBs.
• Basic math skills to accurately interpret payment & adjustment transactions (must be able to read & understand an EOB)
• Must be proficient using a computer, and data entry, and have above average typing skills
• Intermediate to advanced MS Office including Excel
• Familiarity with laboratory billing, Xifin, EDI enrollment, merchant solutions, payer portals, and national as well as regional payers throughout the country is a plus
• High school diploma or equivalent

Work Environment:

Employee may be required to lift routine office supplies and use office equipment.  Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment.  Ability to sit for extended periods of time.

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Job Description

Location: Onsite, Hybrid or Remote Options available

Shift: 9:00 AM - 6:00 PM PST, Monday - Friday Shift

As a Reimbursement Specialist, Medical Records Processor, you play an important role in the overall success of the company. Working with our billing tool provider, you will drive payment for our services, and by partnering with colleagues in Finance and Client Services. You will facilitate optimized billing processes and operations that are aligned with Guardant Health’s mission and values.

You’re responsible for work closely with physicians and hospital staff to obtain release of complete, accurate, and compliant documentation for reimbursement for services provided in a timely and efficient manner ensuring accuracy.

Essential Duties and Responsibilities but not limited to::

• Provide superior customer service by being attentive; insures understanding of customer request; being proactive in identifying and addressing concerns or problems
• Obtains appropriate clinical documentation through extensive interaction with physicians, nursing staff, medical staff, ancillary staff
• Analyze all clinical and financial information from a variety of internal and external sources (mail, email, portals, fax, CD, copying/scanning etc…)
• Process all incoming and outgoing request electronically and manually
• Performs quality checks on all work to assure accuracy of the patient name, date of servise, confidentiality, and proper invoicing
• Follow appropriate HIPAA guidelines by validating requests and authorizations for release of medical information to/frpm primary care provider, insurance carriers, referred providers and patients per patient request
• Work well individually and in a team environment accomplishing set goals; willingly accepts assignments and is available to take on additional tasks facilities or assist with release of information backlogs
• Review each document and determine if image/document should be uploaded as a new document, replacing a document or deleted
• Ability to accurately and efficiently utilize a computer for data input, retrieval of data, running reports and all other tasks associated with release of information services
• Attends and participates in required educational training sessions and staff meetings as scheduled and assigned.
• Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.
• Performs other related duties as assigned

Qualifications

• High school diploma or equivalent
• a minimum 1 year recent experience in both professional and facility release of information, medical records, or other related experience in a healthcare environment, and collections with high volume and/or multiple accounts
• Experience with contacting and follow up with insurance carriers on denials, file reconsideration requests, formal appeals and negotiations (preferred)
• Must be proficient using a computer software and technology, data entry, and have above average typing skills
• Intermediate to advanced MS Office including Excel
• Familiarity with laboratory billing, Xifin, Salesforce, merchant solutions, payer portals and national as well as regional payers throughout the country are a plus
• Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers
• Must be willing to travel to multiple Guardant campus based on the needs of the company
• Experience with contacting and follow up with insurance carriers on denials, file reconsideration requests, formal appeals and negotiations (preferred)
• Must be proficient using a computer software and technology, data entry, and have above average typing skills
• Intermediate to advanced MS Office including Excel
• Familiarity with laboratory billing, Xifin, Salesforce, merchant solutions, payer portals and national as well as regional payers throughout the country are a plus
• Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers
• Must be willing to travel to multiple Guardant campus based on the needs of the company

Work Environment:

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

While role is hybrid, training will be virtual and onsite; candidate will need to be able to come into the office from time to time.

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Job Description

The Regulatory Affairs Manager will provide direct regulatory support for screening products. This role will actively support development and implementation of regulatory strategies, premarket submissions, post-market change submissions, annual reports, labeling review, and other related activities. Responsibilities will include all aspects of product core team support, including planning and implementation of regulatory submission strategies, preparation of submissions, reviewing protocols and reports, and interpreting regulations and requirements. 

This position is an individual contributor role with expectations to be hands-on and will liaise closely with regulatory and cross-functional teams at Guardant Health to bring innovative diagnostic assays to market and keep them complaint.

Essential Duties and Responsibilities

• Support screening new product development and support and sustaining teams.
• Effectively prepare regulatory submission documents in adherence with applicable regulations for submission to U.S. government agencies.
• Support regulatory activities throughout product lifecycle and maintain registrations by ensuring regulatory compliance.
• Author, amend, and supplement new or existing submissions, annual reports, Q-submissions, premarket approvals (PMAs), etc.
• Review product related documents (e.g., plans, protocols, reports) and product labeling including marketing materials.
• Facilitate product approvals through effective communications and negotiations with regulatory agencies, and project teams. 
• Responsible for managing regulatory project workflow including prioritizing project deliverables and establishing timeframes for projects with cross-functional teams.
• Responsible for overseeing progress and completion of projects with project team members, ensuring timeframes and deadlines are met.
• Lead and coordinate internal tracking, authoring, and review of responses to requests from regulatory agencies.
• Identify project risk and develop alternate strategies or contingency plans as mitigation.
• Provide strategic advice to the cross-functional team in response to their queries, based on regulatory experience and area of expertise.
• Build and maintain a cooperative and respectful working environment. Be available as an internal resource for peers, advising on regulatory issues and strategies.
• Participate in the planning and execution of the regulatory strategic direction for the business.
• Provide updates to project teams and management regarding regulatory status and requirements of company products.

Qualifications

• Bachelor’s or higher degree in life sciences, engineering or related field with at least 7 years work-related professional experience. 
• 5+ years experience in a medical device or IVD regulatory affairs role, preferably in molecular diagnostics. 
• Experience with PMA, sPMA, 510(k), Q-Submissions, IDE, BDD, and other related regulatory submissions.
• Strong working knowledge of IVD and/or medical device development, design control, change control and cGMP / Quality Systems.
• Demonstrated experience with effectively preparing and coordinating regulatory submissions.
• Successful track record of securing and maintaining product approvals and registrations through application of strong communication and analytical skills.
• Awareness of regulatory issues and challenges associated with diagnostic and/or medical device development.
• Strong analytical skills and attention to detail.
• Excellent communication skills (verbal and written) and ability to convey complex issues in a straightforward manner.
• Outstanding organizational skills to balance activities for multiple projects.
• Self-started with ability to work independently with minimal supervision.
• Hands-on, action-oriented, and able to negotiate and collaborate effectively.

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Job Description

The Senior Medical Science Liaison (MSL) will assist in supporting academic and community physicians (KOLs) by providing education on the latest research and clinical data to promote the company’s products. The Senior MSL will help engage with KOLs to educate them and assist in preparing materials for scientific events, conferences, and speaker training. This role will also involve supporting marketing, sales, and other teams with clinical expertise, as well as assisting in research collaborations with KOLs.

Key Responsibilities

• Build and maintain professional relationships with Key Opinion Leaders (KOLs) and healthcare professionals to help promote the company’s diagnostic technologies and products.
• Assist in the development and presentation of educational materials (slides, research summaries, etc.) for scientific events, conferences, and Continuing Medical Education (CME) sessions.
• Support the coordination and delivery of presentations at academic and scientific meetings, including regional conferences and grand rounds, ensuring content aligns with company goals.
• Work with the Sales & Marketing teams to provide clinical insights on product data, benefits, and market positioning.
• Help engage with KOLs and healthcare professionals to drive product awareness and adoption.
• Participate in Clinical Advisory Board meetings to gather feedback and help inform clinical and commercial strategies.
• Assist in organizing forums and events for KOLs to discuss clinical challenges and potential product improvements.
• Provide updates, briefings, and contribute to team meetings by sharing the latest research findings and product information.
• Assist in research efforts with company datasets and collaborate on writing reports for submission to journals and conferences.

Qualifications

• Typically requires a university degree and typically 5 years of related experience; 3 years and a Master’s degree; or a PhD.
• Basic knowledge or experience in medical science, oncology, or a related field.
• Strong written and oral communication skills.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word).
• Willingness to travel up to 75% to meet with KOLs, attend events, and conferences.

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Job Description

About the Role:

The role of Director, Product Marketing – Commercial Strategy will oversee the commercial lifecycle of the oncology portfolio, including Guardant360, Guardant360 CDx, Guardant360 Response, Guardant360 TissueNext, and Guardant Reveal. This role will report into the Senior Director, Oncology Marketing

Essential Duties and Responsibilities:

• Lead the design and implementation of the three-year commercial lifecycle for Guardant Health’s oncology products, partnering closely with the oncology product team, on the forecast, launch strategy, and product features. This role will also be responsible for annual commercial brand plans and must also contribute to the annual refresh of the long-range plan.
• Lead the weekly cross-functional team meeting of product, medical affairs, lab, and commercial and communicate to the rest of the organization, including leadership, the decisions made in these forums
• Lead the working groups for product launches and launch readiness reviews, coordinating with cross-functional partners on areas of alignment and topics to be informed
• Ensure that the voice of customer – including HCPs, Care Teams, patients – are appropriately brought to the table through partnerships with Medical Affairs, market research, and advisory boards.
• Craft the overall strategy and ensure the execution of commercial advisory boards, working closely with Medical Affairs to determine appropriate topics and attendees
• Work closely with the promotional marketing team to develop the messages for HCPs, Care Teams, and Patients about the oncology products, including the technology backbone – Guardant Infinity
• Identify competitive gaps and develop plans to maximize these potential opportunities

Qualifications

Essential Qualifications:

• Must have Bachelor’s Degree, MBA or Master’s preferred
• Must have at least 10 years of product marketing, medical affairs, and/or product experience. Successful candidates may also have experience as a management consultant, specifically in healthcare/diagnostic strategy
• Must have strong presentation skills
• Travel expectations: 25%

Preferred Qualifications:

• A successful candidate would have experience managing teams
• A successful candidate would have patient marketing experience

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Job Description

The Senior Manager of Marketing Analytics will be responsible for tracking and measuring marketing campaigns within Guardant’s Screening Business Unit. This role focuses on leveraging advanced analytics and insights to measure campaign performance and optimize marketing expenditure. It encompasses HCP marketing (both personnel and non-personnel), consumer marketing, and web analytics. This role requires not only a strategic thinker but also hands-on experience in marketing analytics. This is a high-visibility role, with the individual expected to present findings to marketing leaders, the brand leader, and the CEO. This is an individual contributor role.

• Design and oversee analysis to assess the effectiveness of marketing campaigns.
• Collaborate with HCP and consumer marketing teams to generate target lists and segments for both HCP (personnel and non-personnel) and consumer promotions.
• Conduct marketing mix modeling to link marketing campaigns to sales and to evaluate and optimize marketing expenditure across multiple channels, identifying high-impact opportunities and improving ROI.
• Provide strategic insights across key physician-focused platforms (e.g., HCP social, endemic and non-endemic display) and consumer channels (e.g., consumer social, programmatic display, linear TV, etc.), leveraging data to optimize campaigns.
• Collaborate with cross-functional teams to monitor and measure web analytics using tools like Google Analytics to evaluate our digital performance
• Design and maintain intuitive dashboards and reports to assess marketing effectiveness, present findings, trends, and actionable insights to marketing leadership and other stakeholders.
• Support existing A/B tests and design new tests to measure the effectiveness of marketing campaigns.
• Ensure the accuracy and consistency of marketing data by coordinating with marketing operations, IT, and marketing agencies to establish strong data governance practices.
• Support the data and tool procurement and ingestion to advance our native marketing-tech analytics stack and processes

Qualifications

• Bachelor’s degree in marketing, business, statistics, data science, engineering, analytics or a related field.
• Minimum of 6 years of prior work experience
• Proficiency in statistical and visualization tools such as SQL, R, Python, Tableau, and/or Power BI.
• Proven ability to synthesize complex data sets, create compelling narratives, and offer strategic recommendations to drive business growth.
• Project management, and interpersonal skills to communicate effectively across all levels of the organization including up to our CEO.

Preferred Qualifications:

• Master’s degree in data or field related to the essential duties.
• Analytics experience (especially in biotech or diagnostics industry)
• Prior consulting, marketing agency, and / or life sciences background

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Job Description

About the Role:

Based in Italy, the primary role of the County Medical Lead, Medical Affairs (MA), is to educate and develop academic key opinion leaders (KOL) champions with the most current study findings (abstracts, publications and evidence pipeline) supporting the clinical value of Guardant Health’s products.

The Country Medical Lead will co-develop the studies and publication strategies with the MA Director South of Europe and the VP of MA International to develop clinical evidence to achieve positive guidelines and physician adoption and support private and public payer coverage. This role will report to the Medical Affairs Director South of Europe.

The role plays a major role in abstract and publication creation, and in the development and creation of physician educational slides to be deployed in focused events (such as academic grand rounds, scientific sessions, advisory boards or Continuing Medical Education (CME) lectures), and in training speakers/educators.

S/he will understand the clinical needs for the oncology focused healthcare professionals and cancer patients and build a team focused on strategic partnerships with leading cancer centers throughout Italy and community-based oncology groups with clinical utilization needs and interest for routine care +/- trials capabilities.

They will need to be effective at translating data from research and clinical utility projects as well as real world evidence data and disseminating key information through publications, and presentations at national, regional and local meetings, healthcare professional events, patient events and educational activities.

The role also involves supporting strategic commercial partnerships related to healthcare institutions, marketing and market access; education and training of the sales team, and development of regional physician influencers to drive test coverage.

The Country Medical Lead is able to drive strategic initiatives and collaboration with other senior Guardant executives, and construction of studies and publications roadmaps that achieve corporate objectives.

Essential Duties and Responsibilities:

• In depth understanding that cancer is a complex disease and identify clinical unmet needs in diagnostic and therapeutic pathways together with involved healthcare professionals, patients and payers
• Identify, develop and/or maintain strong, collaborative working relationships with premier cancer center KOL champions, to promote understanding and adoption of our novel diagnostic technologies.
• In partnership with the Sales executives, identify and support strategic healthcare partnerships that include evidence generation opportunities, pathway definition per tumor type, molecular tumor boards, advisory boards, report interpretation and registry support.
• Drive the development of clinical utility projects and investigator-initiated studies that lead to data generation required for market access purposes, generating pertinent abstracts and publications.
• Critically review and develop education slides based on new publications and research findings, for approval by the MA Director South of Europe and global Marketing.
• Lead and support speaker programs and education of leading clinicians with expertise in main solid tumors. Support continued education.
• Prepare or support the elaboration of on-site oral presentations, data reviews, and interactive education events for KOLs, also known as “deep dive”
• Synopsize and educate key personnel regarding emerging abstracts and publications relevant to molecular testing.
• Assist the MA Director South of Europe and the Medical Affairs colleagues in agenda planning and meeting facilitation of Clinical Advisory Board(s) and scientific events.
• Identify and help draft study protocols and publication plans, including drafting/first authoring of multiple abstracts and publications with external KOL coauthors.
• Be able to lead Medical Science Liaison and Clinical Oncology Specialist teams in the country to develop KOL champions at leading national centers and large oncology group strategic partners.
• Lead in major investigator-initiated, multicenter studies that expand our indications through validation and outcomes assessment.
• Work hand in hand with the country manager to secure the country´s strategy is supported by the medical plan and activities.
• Work closely with the country team, including the sales specialist team and client services.
• Support market access activities and the development of materials and dossiers required to generate or broaden payer adoption.
• Teamwork with the clinical trial manager(s) international and global (US based) to have an overview on the ongoing trials and their relevance in data generation.
• Work closely with the medical affairs team EUAA and the broader global medical affairs organization.
• Leader able to connect with US and AMEA based piers.
• Identify main scientific conferences in the country, organizing Guardant Health´s presence and goals & objectives.
• Plan the yearly budget requirements to achieve the MA country goals, in conjunction with the global MA international team, the Medical Affairs Director South of Europe and the country manager.

Qualifications

• Terminal degree in a scientific field of study (Pharm.D., Ph.D., M.D. or Master’s Level with academic equivalent such as Associate Professor position).
• Clinical expertise or related experience in Oncology is highly desirable.  Minimum of 3-5 years of healthcare experience in the pharmaceutical, biotech, academic or cancer diagnostic industry.
• Experience working with experts at academic medical centers to build consensus around new products and/or services.
• Skilled team builder/manager.
• Successful publication as primary author or primary draftee of peer-reviewed publications.
• Track record of independent presentation at major academic centers resulting in product adoption.
• Material input and experience in study protocol design and documentation.
• Prior experience as an DMA in the introduction of a novel new clinical product is highly desired.

 Technical Skills Required

• Applies advanced knowledge of the biotechnology, diagnostics and pharmaceutical industry with main focus on Oncology.
• + 8  years of experience in the field.
• Ability to apply advanced knowledge of company product specifications.
• Intermediate-to-advanced knowledge of the following computer software programs: Microsoft Office: Powerpoint, Excel, and Word.
• Ability to work independently and remotely while maintaining a strong teamwork ethic.
• Multi-dimensional in abilities to work on simultaneous tasks, work cross-team and at different levels of the organization, whether internal or external relationships to the organization.
• Self-directed, intrinsically motivated, flexible to changes in an ever changing dynamic environment.
• Strong problem-solving skills, good attention to detail, time management skills and personal initiative.
• Ability to set priorities and self-organize the working agenda.
• Exceptional human relations skills to coordinate the accomplishment of tasks through other people.
• Outstanding oral presentation skills in Italian and English.
• Highly developed written skills, the ability to produce documents for dissemination both inside and outside the organization for presentations, technical briefs and scientific publications.
• Ability to elicit and answer clinical questions in groups ranging from individuals to larger didactic roundtables and meetings.
• Ability to address high-level experts in the scientific field at company-sponsored events and trade shows.
• Excellent proofreading skills, with the ability to proof for proper grammar, spelling, punctuation, and formatting of documents. 
• Additional languages beyond English and Italian are of interest.

 Work Environment:

• Extensive travel that may require up to 3-4 days per week to meet with KOLs, attend physician education talks and conferences, including specialty society scientific meetings, scientific sessions, advisory boards, and healthcare events.
• Some weekend work might be required (eg: scientific conferences and meetings scheduled on weekends)
• Travel is estimated to be approximately 40-50% of the working time.
• Mostly national travel will be required, with the potential need to attend some selected international conferences (eg ASCO, ESMO) and team meetings, which will depend on the company´s needs and customer attendance.
• Must be physically able to handle extensive travel in vehicle, train, plane, or other modes of public transport.
• Office can be home-based, and involves extensive use of computer and keyboard while in home office.
• Requires the ability to focus on multiple tasks simultaneously, work in high-paced, high-energy environment.

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Job Description

About the Role:

Based in Italy, the primary role of the County Medical Lead, Medical Affairs (MA), is to educate and develop academic key opinion leaders (KOL) champions with the most current study findings (abstracts, publications and evidence pipeline) supporting the clinical value of Guardant Health’s products.

The Country Medical Lead will co-develop the studies and publication strategies with the MA Director South of Europe and the VP of MA International to develop clinical evidence to achieve positive guidelines and physician adoption and support private and public payer coverage. This role will report to the Medical Affairs Director South of Europe.

The role plays a major role in abstract and publication creation, and in the development and creation of physician educational slides to be deployed in focused events (such as academic grand rounds, scientific sessions, advisory boards or Continuing Medical Education (CME) lectures), and in training speakers/educators.

S/he will understand the clinical needs for the oncology focused healthcare professionals and cancer patients and build a team focused on strategic partnerships with leading cancer centers throughout Italy and community-based oncology groups with clinical utilization needs and interest for routine care +/- trials capabilities.

They will need to be effective at translating data from research and clinical utility projects as well as real world evidence data and disseminating key information through publications, and presentations at national, regional and local meetings, healthcare professional events, patient events and educational activities.

The role also involves supporting strategic commercial partnerships related to healthcare institutions, marketing and market access; education and training of the sales team, and development of regional physician influencers to drive test coverage.

The Country Medical Lead is able to drive strategic initiatives and collaboration with other senior Guardant executives, and construction of studies and publications roadmaps that achieve corporate objectives.

Essential Duties and Responsibilities:

• In depth understanding that cancer is a complex disease and identify clinical unmet needs in diagnostic and therapeutic pathways together with involved healthcare professionals, patients and payers
• Identify, develop and/or maintain strong, collaborative working relationships with premier cancer center KOL champions, to promote understanding and adoption of our novel diagnostic technologies.
• In partnership with the Sales executives, identify and support strategic healthcare partnerships that include evidence generation opportunities, pathway definition per tumor type, molecular tumor boards, advisory boards, report interpretation and registry support.
• Drive the development of clinical utility projects and investigator-initiated studies that lead to data generation required for market access purposes, generating pertinent abstracts and publications.
• Critically review and develop education slides based on new publications and research findings, for approval by the MA Director South of Europe and global Marketing.
• Lead and support speaker programs and education of leading clinicians with expertise in main solid tumors. Support continued education.
• Prepare or support the elaboration of on-site oral presentations, data reviews, and interactive education events for KOLs, also known as “deep dive”
• Synopsize and educate key personnel regarding emerging abstracts and publications relevant to molecular testing.
• Assist the MA Director South of Europe and the Medical Affairs colleagues in agenda planning and meeting facilitation of Clinical Advisory Board(s) and scientific events.
• Identify and help draft study protocols and publication plans, including drafting/first authoring of multiple abstracts and publications with external KOL coauthors.
• Be able to lead Medical Science Liaison and Clinical Oncology Specialist teams in the country to develop KOL champions at leading national centers and large oncology group strategic partners.
• Lead in major investigator-initiated, multicenter studies that expand our indications through validation and outcomes assessment.
• Work hand in hand with the country manager to secure the country´s strategy is supported by the medical plan and activities.
• Work closely with the country team, including the sales specialist team and client services.
• Support market access activities and the development of materials and dossiers required to generate or broaden payer adoption.
• Teamwork with the clinical trial manager(s) international and global (US based) to have an overview on the ongoing trials and their relevance in data generation.
• Work closely with the medical affairs team EUAA and the broader global medical affairs organization.
• Leader able to connect with US and AMEA based piers.
• Identify main scientific conferences in the country, organizing Guardant Health´s presence and goals & objectives.
• Plan the yearly budget requirements to achieve the MA country goals, in conjunction with the global MA international team, the Medical Affairs Director South of Europe and the country manager.

Qualifications

• Terminal degree in a scientific field of study (Pharm.D., Ph.D., M.D. or Master’s Level with academic equivalent such as Associate Professor position).
• Clinical expertise or related experience in Oncology is highly desirable.  Minimum of 3-5 years of healthcare experience in the pharmaceutical, biotech, academic or cancer diagnostic industry.
• Experience working with experts at academic medical centers to build consensus around new products and/or services.
• Skilled team builder/manager.
• Successful publication as primary author or primary draftee of peer-reviewed publications.
• Track record of independent presentation at major academic centers resulting in product adoption.
• Material input and experience in study protocol design and documentation.
• Prior experience as an DMA in the introduction of a novel new clinical product is highly desired.

 Technical Skills Required

• Applies advanced knowledge of the biotechnology, diagnostics and pharmaceutical industry with main focus on Oncology.
• + 8  years of experience in the field.
• Ability to apply advanced knowledge of company product specifications.
• Intermediate-to-advanced knowledge of the following computer software programs: Microsoft Office: Powerpoint, Excel, and Word.
• Ability to work independently and remotely while maintaining a strong teamwork ethic.
• Multi-dimensional in abilities to work on simultaneous tasks, work cross-team and at different levels of the organization, whether internal or external relationships to the organization.
• Self-directed, intrinsically motivated, flexible to changes in an ever changing dynamic environment.
• Strong problem-solving skills, good attention to detail, time management skills and personal initiative.
• Ability to set priorities and self-organize the working agenda.
• Exceptional human relations skills to coordinate the accomplishment of tasks through other people.
• Outstanding oral presentation skills in Italian and English.
• Highly developed written skills, the ability to produce documents for dissemination both inside and outside the organization for presentations, technical briefs and scientific publications.
• Ability to elicit and answer clinical questions in groups ranging from individuals to larger didactic roundtables and meetings.
• Ability to address high-level experts in the scientific field at company-sponsored events and trade shows.
• Excellent proofreading skills, with the ability to proof for proper grammar, spelling, punctuation, and formatting of documents. 
• Additional languages beyond English and Italian are of interest.

 Work Environment:

• Extensive travel that may require up to 3-4 days per week to meet with KOLs, attend physician education talks and conferences, including specialty society scientific meetings, scientific sessions, advisory boards, and healthcare events.
• Some weekend work might be required (eg: scientific conferences and meetings scheduled on weekends)
• Travel is estimated to be approximately 40-50% of the working time.
• Mostly national travel will be required, with the potential need to attend some selected international conferences (eg ASCO, ESMO) and team meetings, which will depend on the company´s needs and customer attendance.
• Must be physically able to handle extensive travel in vehicle, train, plane, or other modes of public transport.
• Office can be home-based, and involves extensive use of computer and keyboard while in home office.
• Requires the ability to focus on multiple tasks simultaneously, work in high-paced, high-energy environment.

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Job Description

About the Role: 

The Digital Marketing Manager/Sr. Manager will be responsible for developing and executing new approaches to digital marketing in healthcare. You will have the opportunity to guide digital engagement, promotion & content strategy that supports the development and commercialization of the early cancer detection SHIELD portfolio. You will work in an exciting, highly dynamic and fast paced growing organization, with an opportunity to learn and grow. The Shield team’s singular focus on bringing our early cancer screening products to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the millions of individuals who can benefit from early cancer detection. 

This role is a unique opportunity to use an experimental mindset coupled with your digital toolkit to drive the growth of a technology that is poised to change the lives of patients.  

Responsibilities: 

• Assist in shaping the digital strategy and take charge of day-to-day implementation of digital initiatives to enhance awareness, leads, and volume goals  

• Develop CRM and marketing automation strategy, including customer segmentation, to drive higher conversion for prospective customers and engagement among existing customers. 

• Build and optimize digital marketing analytics dashboards supporting tracking and optimization of SEM/SEO, customer conversion, website engagement, social engagement, and leads conversion. 

• Regularly analyze marketing campaign performance, utilizing key metrics to measure success and identify areas for improvement. 

• Manage Digital media plan to optimize channel spending to maximize brand awareness and conversion 

• Manage SEO best practices to enhance website visibility and organic search rankings, ensuring the integration of keyword strategies, on-page and off-page optimization, and continuous monitoring.  

• Provide actionable insights and recommendations to leadership based on data-driven analysis. 

• Responsible for website optimization, user experience, and web performance metrics, leveraging Google Tag Manager (GTM) for efficient tracking and analytics implementation. 

• Collaborate with cross-functional teams, such as sales, customer experience, operations, and commercial analytics, to create targeted and personalized digital campaigns. 

• Develop and manage customer engagement programs that facilitate routine ordering, and referrals. 

• Conduct regular A/B tests and improve campaign performance through data-supported insights 

• Develop and implement innovative content strategies that explore creative avenues such as interactive infographics, immersive podcasts, and user-generated content campaigns 

• Support content creation to demand generation and customer utilization efforts.  

Qualifications

Experience: 

• 6 years of digital marketing experience required across various channels 

• Demonstrated knowledge and experience of traditional and non-traditional marketing channels including search engine optimization, marketing automation platforms, and CRM.  

• Creative thinker with good writing skills, able to make complex ideas simple.  

• Must have strong collaboration skills and experience working with cross-functional teams 

• Strong knowledge of analytics and reporting including website and advertising analytic tools 

• 2 years of project management experience 

• Google Analytics, AdWords, or Tag Manager preferred 

• Preferable: Marketing Cloud & SFDC.  

• Experience with Adobe creative cloud is a plus 

• Proficiency in speaking, comprehending, reading and writing English is required. 

• Prior healthcare marketing experience is a plus 

• Prior Oncology Diagnostic/Biopharma experience is a plus 

Education: 

• Minimum of a Bachelor's degree (Marketing, Communications, English) 

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Job Description

The Manager of Reporting and Analytics will lead the development, execution, and enhancement of commercial reporting to support strategic decisions and drive the business performance of Guardant’s Screening Business Unit. This role collaborates closely with senior stakeholders in the SVP of Marketing’s organization to track and report on commercial performance metrics. The role encompasses executive, omnichannel, patient, and HCP sales and marketing reporting. Additionally, this role will spearhead efforts to standardize and centralize the commercial reporting ecosystem, implementing industry best practices for performance reporting and insights generation. This is an individual contributor role.

• Key Responsibilities:

• Collaborate with cross-functional commercial teams, including Sales, HCP and digital Marketing, consumer marketing, to design and create dashboards tailored to business needs.
• Design and develop dashboards to meet a wide range of commercial needs, including HCP marketing, consumer marketing, web analytics, field force performance, and executive reporting
• Develop metrics and KPIs to monitor commercial performance against goals, ensuring business growth targets are attained.
• Connect reporting insights together to tell a compelling and persuasive story and deliver clear and actionable recommendations to senior leadership
• Provide thought partnership in building and standardizing the commercial reporting ecosystem
• Implement robust data validation processes and maintain strong data governance standards to ensure consistency, accuracy, and compliance across all reporting efforts
• Drive innovation in data visualization and reporting by exploring new tools, technologies, and methodologies to enhance reporting capabilities.

Qualifications

• Qualifications:

• Bachelor’s degree in marketing, business, statistics, data science, engineering, analytics, or a related field.
• Minimum of 4 years of relevant experience
• Strong proficiency in Tableau, SQL, Excel
• Familiarity with database management and data warehousing
• Familiarity with a statistical tool
• Proven ability to synthesize complex data sets, create compelling narratives, and offer strategic recommendations to drive business growth.
• Project management and interpersonal skills to communicate effectively across all levels of the organization including up to our CEO.

• Preferred Qualifications:

• Master’s degree in data science or a related field
• Analytics experience (especially in biotech or diagnostics industry)
• Prior consulting and / or life sciences background

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Job Description

Monday through Friday Shift

As a Supervisor, Reimbursement - Follow Up & Appeals for the Screening Team, you play an important role in the overall success of the company and oversight to a dedicated team of Individual Contributors. This role is pivotal in driving sustainable improvements in Average Sale Price (ASP) and overall revenue cycle performance by leading, mentoring, and optimizing processes within the Department. The role requires a collaborative, proficient in data analysis, process optimization, and cross-functional coordination, committed to maintaining high standards in claim adjudication and fostering a culture of continuous quality enhancement.

You will facilitate optimized billing processes and operations that are aligned with Guardant Health’s mission and values. You are responsible for facilitating efficiency improvements such as: Claims and Appeal Follow-up, EDI/ERA/EFT enrollments, lockbox improvements, eligibility validations, and provider payer portal registration properly and timely. This includes managing day-to-day activities and provides guidance to the team to ensure accurate and timely documentation for services related to the members claim and/or appeal. You will be expected to be knowledgeable of, and be able to perform, the duties of the staff supervised. Strong communication and troubleshooting skills are required.

Essential Duties and Responsibilities:

• Serve as the knowledge expert and information source for staff, key stake holders, compliance processes, regulations or compliance issues.
• Assist Revenue Cycle Manager Leadership with proactively auditing claims and collections in accordance with all third-party contract terms including, Medicare, managed care, commercial insurance, and direct patient pay.
• Assure maximization of cash collections through organized, diligent and timely focused monitoring of all open accounts’ receivable balances.
• Analyze reimbursement from all sources, including carrier reimbursement exception reporting and follow up pending claims analysis and denials management. Presents findings to leadership and develop action plans to mitigate risks.
• Prepare detailed analyses and reports of billing and accounts receivable activity and results, including performance matrixes, bad debt expense and AR days outstanding.
• Coordinate and participate in the audits of billing records to ensure accurate and complete data has been submitted for billing, along with payment receipt and subsequent posting of monies, contractual adjustments, etc...
• Assists in the development of department Standard Operating Procedures (SOPs) according to the Clinical Laboratory Standards Institute (CLSI) guidelines.
• Maintain and enhance billing policies and procedures for each function in the revenue cycle process and ensure staff adherence to policies, procedures and due dates.
• Evaluates team key performance indicators (KPIs) and provides feedback regarding performance, development goals, and career competencies.
• Provides coaching and guidance to individual contributors, to ensure accurate and timely documentation for services and improve processing and quality of clean claims and appeal submissions. Ensuring billing is submitted for payment within pre-established deadlines.
• Assists with onboarding, hiring, and training individual contributors. Participates in developing and/or updating job aids, training modules, workflows and implements change management strategies
• Manage the import and export of documents through insurance portals, ensuring timely submission of reconsideration/appeals requests, ensuring accuracy and compliance with procedures
• Follow appropriate HIPAA guidelines
• Work well individually and in a team environment accomplishing set KPI goals
• Performs other related duties as assigned to support the overall efficiency of the department

Travel Requirements:

This role may require some travel that may include, but is not limited to:

• Participating in corporate events and quarterly/biannually/annually meetings to connect with fellow leaders and share innovative strategies.
• Engaging in leadership development opportunities and conferences that will enhance your skills and knowledge, empowering you to lead your team effectively.
• Initiating and participating in teambuilding activities in person with your direct reports and collaborating with cross-functional teams to foster a strong, united workplace culture.

Qualifications

• High school diploma or equivalent degree from an accredited college or university in business, healthcare administration or related major (relevant experience may be considered in lieu of degree)
• A minimum of 3-years of recent experience in both professional healthcare revenue cycle management, and at least 1 year of related experience in a leadership role reflective of the level of this position
• Excellent leadership and team management skills
• Exceptional attention to detail and accuracy
• Knowledge of medical terminology CPT and ICD coding
• Knowledge in managed care requirements as they relate to reimbursement knowledge of US Commercial, Medicare, Medicaid and third-party payer reimbursement preferred
• Experience with contacting and follow up with insurance carriers, file reconsideration requests, formal appeals and negotiations (preferred)
• Must be proficient using a computer, PC software, specifically Microsoft Office Suite, particularly Excel, and have above average typing skills
• Excellent communication skills, both written and verbal
• Familiarity with laboratory billing, Xifin, Telcor, payer portals and national as well as regional payers throughout the country are a plus
• Ability to effectively incorporate the mission and core values into processes and workflows
• Effective interpersonal skills to facilitate work in a team environment and to collaborate with a variety of professionals
• Strong decision making and self-motivation skills
• Strong problem-solving skills and ability to troubleshoot issues effectively

Work Environment

Majority of the work is performed in a desk/office environment. Ability to sit/stand for extended periods of time.

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Job Description

Position Summary:

In this role, you will be a leader in the BioPharma Business Development team and be responsible for growing Guardant Health’s Biopharma business. You’ll play a key role in developing and maintaining existing partners while also building new partner relationships, and supporting the development of new accounts.  

Essential Duties and Responsibilities:

• You’ll work closely with drug development companies to build partnerships using Guardant’s portfolio of tests and data capabilities to support clinical trial services for biomarker discovery and development. You’ll manage existing business and contract negotiations, while also supporting strategic account initiatives, identifying and making new connections.
• You’ll guide and educate potential partners, whether biomarker researchers, translational medicine scientists, clinical development or global commercial teams. You will be critical to identifying and closing new companion diagnostic opportunities as they arise from clinical trial services.
• As well as being externally focused, you’ll be well connected internally to address customer needs, working across functions to solve problems, find solutions and deliver an outstanding customer experience. Groups you’ll interact with regularly include Research Operations, Alliance Management, Bioinformatics, Quality, Global Scientific Affairs, Legal, and Finance.
• Collaboration is a key success factor. You’ll partner and problem solve with people across the research, clinical and business groups, must be able to influence and shape opinions and help teams reach decisions and deliver on customers’ needs.
• In coordination with Biopharma leadership, you will develop a strategy to expand existing transactional business to more fully integrated partnerships across Guardant’s suite of capabilities.
• You will partner closely with Guardant’s commercial team to leverage synergies between the clinical and biopharma business segments and articulately communicate Guardant’s complete value proposition to biopharma partners.

Qualifications

• You have prior business development, sales, and/or consulting experience.  You have worked within biopharma, diagnostics, CROs, or in a related life sciences area, and have knowledge of sequencing technologies.
• You have a strong desire to communicate complex business justifications, develop and close successful cross-functional collaborations, and bring in repeat business from multiple customers.
• You have in-depth knowledge of oncology, companion diagnostics, and requirements to support global clinical trials.
• You have knowledge of precision medicine and the clinical diagnostics market, including regulatory and reimbursement landscape.
• You are independent and self-starting, and will pro-actively chase leads and opportunities, but also work with the team to build and support processes and bring the best of the company to a customer.
• You can build and service multiple opportunities simultaneously, balancing emerging relationships with on-going ones, addressing needs on time.
• You are able to qualify customers’ needs and motivations and can successfully influence them. You have strong contracting and presentation skills, are good at problem solving, and have a good analytic skillset.
• You are motivated to grow the business, not just your patch, and see the broader team succeed. You are able to prioritize and focus on the important, not just the urgent.
• You have a BA/BS scientific and/or business degree with 8+ years of experience, and 3+ years of leadership experience (Advanced degree, M.B.A. highly desired)

#LI-MT1

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Job Description

The Senior Medical Information Specialist is an individual contributor role responsible for providing expert, accurate, and timely scientific and medical information to internal and external stakeholders. This position involves responding to product-related inquiries, managing medical information resources, supporting regulatory and compliance initiatives, and contributing to the development of educational materials. The ideal candidate will have a strong foundation in clinical/medical science and a thorough understanding of pharmaceutical products, therapeutic areas, and industry regulations.

Key Responsibilities

• Provide high-quality, scientifically accurate, and evidence-based responses to medical inquiries from healthcare professionals, patients, and other stakeholders.
• Manage and respond to incoming inquiries regarding drug products, clinical data, and therapeutic areas.
• Address both routine and complex medical information requests via phone, email, or other channels, ensuring timely resolution and documentation.
• Interpret and communicate clinical study results, product labeling, and treatment guidelines to stakeholders.
• Ensure that all inquiries and responses are documented and tracked in the company’s medical information systems.
• Maintain and update standard response documents (SRDs), FAQs, and other resources to ensure accuracy and consistency.
• Contribute to the creation and review of medical information materials such as educational brochures, presentations, and FAQs.
• Collaborate with Medical Affairs, Regulatory Affairs, Clinical Development, Pharmacovigilance, and Marketing teams to provide accurate medical content and support for product-related queries.
• Work closely with clinical development teams to review and interpret clinical trial data and ensure alignment with medical strategy.
• Provide scientific and medical support for key therapeutic area initiatives and product launches.
• Continuously update personal knowledge of industry trends, new clinical data, regulatory requirements, and therapeutic area developments.
• Monitor and analyze competitor products, therapies, and research to support medical information needs.
• Develop and maintain a comprehensive understanding of company products, disease states, and treatment options.
• Ensure all medical information responses are compliant with regulatory standards and company policies.
• Stay informed of evolving regulatory guidelines related to medical communications and product information.
• Collaborate with regulatory affairs and legal departments to ensure all communications are aligned with labeling, claims, and promotional materials.
• Provide training and support to other departments (e.g., sales, marketing) on medical information and product-related topics.
• Contribute to internal and external educational programs related to product knowledge, medical communications, and scientific integrity.

Qualifications

• Typically requires a university degree and typically 5 years of related experience; 3 years and a Master’s degree; or a PhD required.
• Experience in medical information, clinical research, or a related field within the pharmaceutical, biotechnology, or healthcare industry.
• Strong knowledge of pharmacology, therapeutic areas, and clinical data interpretation.
• Previous experience interacting with healthcare professionals and regulatory bodies preferred.
• Familiarity with medical information management systems and databases.
• Strong verbal and written communication skills with the ability to convey complex scientific concepts clearly.
• Critical thinking and problem-solving abilities to address complex inquiries.
• Attention to detail and ability to work independently with minimal supervision.
• Ability to manage multiple priorities and respond to inquiries in a timely manner.
• Knowledge of industry regulations, including FDA, EMA, and ICH guidelines.
• Proficient in Microsoft Office Suite and other data management tools (e.g., medical information systems).
• High level of professionalism, integrity, and confidentiality.
• Strong interpersonal skills with the ability to collaborate effectively across departments.
• Customer-focused with a passion for helping stakeholders and ensuring accurate, evidence-based information.
• Occasional travel for training, conferences, and team meetings may be required.

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Job Description

The Senior Manager of Sales Analytics is responsible for providing data-driven insights and strategies to optimize field force performance for Guardant’s Screening Business Unit. As Guardant’s primary care field force grows swiftly, this role will focus on HCPs and key accounts. The position leverages sales analytics to drive business decisions, improve market penetration, and support strategic sales initiatives. It requires a strategic thinker with firsthand experience in field force analytics. This high-visibility role involves presenting findings to sales leaders, the brand leader, and the CEO. This is an individual contributor role.

Key Responsibilities:

• Develop and use predictive models and advanced statistical techniques to assess the effectiveness of the sales force, enabling informed and strategic decisions in the field.
• Build predictive analytics for the field teams to facilitate dynamic customer targeting.
• Collaborate with sales leadership to design field structure and deployment for the expanding field force, strategically placing personnel into balanced territories using a mathematical index for optimal commercial impact.
• Coordinate cross-functionally to structure and size key account personnel and measure the performance of the key account management team.
• Lead segmentation efforts to categorize our HCPs or key accounts for tailored messaging.
• Design metrics and lead dashboards creation to monitor sales team performance against goals, ensuring business growth targets are attained.
• Deliver real-time, meaningful customer data and insights to create fresh sales opportunities for the field force.
• Collaborate with sales operations in designing sales incentives, providing national-level forecasts.
• Present analytical findings and actionable insights to sales leadership, supporting strategic decision-making with clear, data-driven recommendations.
• Establish processes for data validation, accuracy, and completeness, working with IT to maintain data governance standards.

Qualifications

• Bachelor’s degree in marketing, business, statistics, data science, engineering, analytics, or a related field.
• Minimum of 6 years of prior work experience
• Proficiency in statistical and visualization tools such as SQL, R, Python, Tableau, and/or Power BI.
• Proven ability to synthesize complex data sets, create compelling narratives, and offer strategic recommendations to drive business growth.
• Project management, and people skills to communicate effectively across all levels of the organization including up to our CEO.

Preferred Qualifications:

• Master’s degree in data or field related to the essential duties.
• Analytics experience (especially in biotech or diagnostics industry)
• Prior consulting and / or life sciences background

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Job Description

Responsibilities

• Drive opportunities in current clients
• Work with existing accounts and build processes to identify patients and send samples.
• Responsible for overall customer service and account management
• Work to ensure timely sample acquisition
• Driving tests per customer in current accounts
• Drive the process of ordering in current customers
• Streamlines customer service
• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives.
• Identify and develop opportunities between oncology clients and GHI.
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Ensure team objectives are met.
• Work effectively with individuals across multiple departments throughout Guardant Health Inc.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

About You

• 2-3 years of customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
• Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred.
• Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
• Comfortable communicating and presenting at the executive level (CEO, COO, CFO).
• Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
• Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal.
• Excellent negotiation and customer service skills.
• Outstanding strategic sales account planning skills.
• Superior listening and problem-solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality.
• Demonstrate customer support abilities throughout the sales cycle.
• Impeccable verbal communication and presentation skills.
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, a manager.
• Problem-solving, decision-making, and technical learning
• Strong administrative skills and sophistication to manage business in complex environments.
• Demonstrate GHI's Values by acting with integrity, respect, and trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
• Frequent travel ( > 50%) throughout the territory as needed.

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Job Description

Responsibilities

• Drive opportunities in current clients
• Work with existing accounts and build processes to identify patients and send samples.
• Responsible for overall customer service and account management
• Work to ensure timely sample acquisition
• Driving tests per customer in current accounts
• Drive the process of ordering in current customers
• Streamlines customer service
• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives.
• Identify and develop opportunities between oncology clients and GHI.
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Ensure team objectives are met.
• Work effectively with individuals across multiple departments throughout Guardant Health Inc.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

About You

• 2-3 years of customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
• Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred.
• Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
• Comfortable communicating and presenting at the executive level (CEO, COO, CFO).
• Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
• Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal.
• Excellent negotiation and customer service skills.
• Outstanding strategic sales account planning skills.
• Superior listening and problem-solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality.
• Demonstrate customer support abilities throughout the sales cycle.
• Impeccable verbal communication and presentation skills.
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, a manager.
• Problem-solving, decision-making, and technical learning
• Strong administrative skills and sophistication to manage business in complex environments.
• Demonstrate GHI's Values by acting with integrity, respect, and trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
• Frequent travel ( > 50%) throughout the territory as needed.

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Job Description

Location: Remote, 3-Days Hybrid, and 5-Days Onsite Options 

Shift: 9:00 AM - 5:30 PM CST, Monday - Friday Shift

As a Reimbursement and Prior Authorization Specialist located in Spring, Texas you play an important role in the overall success of the company. Working with our billing tool provider, and partnering with colleagues in Finance and Client Services, you will drive payment by contacting insurance companies to secure preauthorization required for patients to receive our services. You will ensure information obtained is complete and accurate, follow up on requests, and apply acquired knowledge of Medicare, Medicaid, and other Third-Party Payer requirements and online eligibility/preauthorization systems. You will facilitate optimized billing processes and operations that are aligned with Guardant Health’s mission and values.

You will help develop and maintain a database of payer authorization requirements, and manage documentation for appropriate payer communication, correspondence, and insurance claim research. You’re responsible for tracking, reporting and addressing complex outstanding claims. You will work to troubleshoot EOBs, appeal non-covered and inappropriately adjudicated claims, follow-up on claims, and drive positive coverage determinations through external appeals.

Qualifications

You are interested in being on the ground floor of a dynamic, fast-paced organization. You are organized, have strong attention to detail, and are a self-starter who can work with minimal supervision. Tech-savvy and analytical, you enjoy unpacking and resolving complex issues. Customer service is in your DNA, and you are known for your ability to communicate effectively through even the most tangled scenarios.

Your background includes three years of work experience in a healthcare environment focused on healthcare reimbursement, including knowledge of health plan regulations and processes.  Your previous experience in similar roles enables you to hit the ground running and contribute insights and solutions to your team.

You should have moderate Excel skills, like the ability to sort, filter and perform simple calculations. You have experience working with a broad range of payers and have experience coordinating with insurance providers, physicians, and patients to obtain prior authorizations.  You have also appealed to state level agencies or external level review with IRO/IRBs.

Familiarity with laboratory billing, Xifin, EDI enrollment, merchant solutions, payer portals and national as well as regional payers throughout the country are a plus.

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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