Zipline is 100% remote and accepts applicants from Canada & the US.

At Retail Zipline, our core mission is to improve the lives of retail workers. Retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers who are often minority, women, and working part-time while studying or taking care of the family. With Zipline, they can feel more connected to the brand’s mission, understand what’s expected of them, and be more successful in their jobs, all while driving business success and empowering brands to reach their vision.

But transforming the way brick-and-mortar retailers operate won’t happen overnight. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Today, retailers rely upon cumbersome, slow, and inefficient systems. But we want to change that with Zipline’s cutting-edge retail operations platform.

And, we’re already making a ton of progress. In 2020, during one of the toughest retail environments even, we tripled our sales and added these brands to our list of customers: Speedway, QuikTrip, American Eagle Outfitters, Hy-Vee, Sephora, L.L.Bean, and Fjallraven, among many more. They join customers such as GAP, LEGO, BevMo!, LUSH, Torrid, and more, that have been using Zipline to drive store execution. In fact, we now have more than 23,000 stores and hundreds of thousands of users on the platform.

We’re hiring a Customer Support Specialist who wants to help us continue to deliver the responsive, friendly, first-class customer service that our customers love and appreciate! If you are an empathetic, friendly person who is passionate about providing best-in-class customer support, then you are whom we’re looking for!

Responsibilities:

• Mon - Fri: 9 am - 6 pm PST
• Provide primary frontline support as a Level 1 Customer Support Specialist
• Promptly respond to customer questions, issues, comments, and feedback via Intercom live chat or email
• Achieve productivity standards and goals while maintaining the highest level of customer service
• Handle customer requests and questions with a thoughtful, friendly, and empathetic tone
• Immediately escalate technical issues and bugs to Level 2 Customer Success Engineers
• Collaborate with colleagues across the organization to find solutions to customer issues
• Identify common issues and escalate them to management, along with possible suggestions for improvement, wherever possible
• Maintain a polite, helpful, and professional manner at all times
• Obtain and share customer feedback with colleagues and other departments so that products and services can be improved
• Familiarize yourself with new products and services as they are introduced
• Attend training and meetings as required
• Provide assistance with training for new Customer Support hires
• Help create and maintain internal and customer-facing documentation

Competencies:

• Previous experience in a software customer service/support role
• Experience with help desk software, such as Intercom, Zendesk, etc. is preferred
• Proficiency with applications such as Slack, Basecamp, Zoom, Loom, etc. preferred
• Good communicator with a clear, thoughtful, and friendly writing style
• The ability to respond appropriately and quickly under pressure
• Sound judgment along with excellent problem-solving and technical troubleshooting skills
• A positive attitude and the ability/desire to build relationships with our users

More about you:

• Passionate about creating an amazing customer experience
• Retail experience is an asset, but not required
• Outstanding listening and writing skills, and a keen ability to translate complex concepts into simple, persuasive language
• Team player with excellent collaboration skills to build relationships across the company with both ours as well as our customers
• Self-motivated, dependable, and dedicated
• Previous experience working remotely is a plus
• Previous experience supporting a B2B SaaS (Software as a Service) application

What's In It for You:

• Remote office: Join an effective remote team and work where you’re comfortable
• Stock: Ownership in a fast-growing company
• Time Off: Flexible vacation policy to encourage people to get out and see the world
• Benefits: 401k, and world-class medical, dental, and vision policies
• Team Fun: Twice annual company off-sites in fun locations. We’ve done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City, Santa Cruz
• Learning: Sponsorship of meetup and conference attendance
• Great team: Working with fun, hard-working, nice people who are committed to making a difference!
• And Much More...

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Want to learn more about us?

How do we work? Remotely. We have been 100% remote since the company was founded and we have it down to a science - - a people science. We huddle as a team weekly and as a company 3 times a week. On Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all masters of Zoom and love the freedom of working from home - - or vans - - or sailboats.

Sound too good to be true? We haven’t even gotten to our customers! Think about the best retail brands, from your favorite tennis shoes to yoga pants. They’re customers. And, in addition to dozens of specialty retailers, this year we added grocery store, pharmacy, and convenience store brands. In fact, we more than doubled our customers in 2020.

And, the word is getting out. We are featured regularly in the press, mostly because of the results we get from our customers. Here’s a look at just some of the articles published recently. We also picked up some awards in 2020. CBInsights ranked us one of the 100 most promising B2B retail tech companies in the world. And, our CEO was a TechTrailblazer finalist. (Check out her articles on Forbes to see her passion for retail and solving its biggest challenges.)

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail.

Zipline is 100% remote and accepts applicants from Canada & the US.

Hi. We’re Zipline! We’re helping put technology into the hands of those that need it most - - retail workers. If you have worked in a store, you know the drill. You’re helping customers, ringing up orders, and trying to do the 30 tasks that HQ wants you to do. Some pertain to you. Some don’t. But that’s for you to figure out… all while putting out fires and keeping shelves tidy.

That’s where we come in! We turn the grind of retail communications into an engaging, effective, aha solution. The Zipline platform ensures that the right people get the right information in the right way. Everyone is on the same page, tasks are tracked and life feels less like a perpetual game of hair-on-fire.

At Zipline, our Senior Customer Support Specialists help improve the lives of our customers by supporting our front-line Support team and our Account Managers. We’re hiring a Senior Customer Support Specialist who wants to help us continue to deliver the responsive, friendly, first-class customer service that our customers love and appreciate! If you are an empathetic, technically skilled problem solver with a knack for digging to the root of problems and offering solutions, then you are what we’re looking for!

Responsibilities:

• Provide primary frontline support as a Senior Customer Support Specialist
• Promptly respond to customer questions, issues, comments, and feedback via Intercom live chat or email
• Achieve productivity standards and goals while maintaining the highest level of customer service
• Handle customer requests and questions with a thoughtful, friendly, and empathetic tone
• Collaborate with colleagues across the organization to find solutions to customer issues
• Identify common issues and escalate them to management, along with possible suggestions for improvement, wherever possible
• Maintain a polite, helpful, and professional manner at all times
• Obtain and share customer feedback with colleagues and other departments so that products and services can be improved
• Familiarize yourself with new products and services as they are introduced
• Attend training and meetings as required
• Provide assistance with training for new Customer Support hires
• Help create and maintain internal and customer-facing documentation
• Support our developing Customer Support team and Account Managers with technical solutions to customer issues.
• Take lead on identifying, reproducing, and escalating issues across multiple business units within Retail Zipline (e.g. Account Management, Customer Success, Engineering, Product Management, etc.)
• Provide solutions to customer issues by developing scripts and processes to ensure data integrity.
• Proactively take on challenges, research information, troubleshoot problems, and creatively deliver results.
• Help create and maintain internal documentation.
• Develop troubleshooting tips and tools to use in the diagnosis.

Competencies:

• You have a developing understanding of systems architecture, database design, and the ruby language.
• Strong troubleshooting/debugging skills and a real passion for problem-solving
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Incredibly organized and detail-oriented, with exceptional critical-thinking and troubleshooting skills.
• Extensive experience working with different operating systems including Windows and Mac OS
• Developing understanding of Ruby, web Services, API, and IP based protocols
• Experience working with large scale rails applications
• Understanding of PostgreSQL/MySQL, or other database systems is a plus
• Previous experience in a software customer service/support role
• Experience with help desk software, such as Intercom, Zendesk, etc. is preferred
• Proficiency with applications such as Slack, Basecamp, Zoom, Loom, etc. preferred
• Good communicator with a clear, thoughtful, and friendly writing style
• The ability to respond appropriately and quickly under pressure
• Sound judgment along with excellent problem-solving and technical troubleshooting skills
• A positive attitude and the ability/desire to build relationships with our users

What's in it for you:

• Remote: Join an effective remote team and work where you're comfortable
• Stock: Ownership in a fast-growing company
• Time Off: Flexible vacation policy to encourage people to get out and see the world.
• Benefits: 401k, and world-class medical, dental, and vision policies.
• Team Fun: Twice annual company off-sites in fun locations. We've done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City.
• Learning: Sponsorship of meetup and conference attendance.
• Great team: Working with fun, hard-working, nice people who are committed to making a difference!

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Want to learn more about us?

How do we work? Remotely. We have been 100% remote since the company was founded and we have it down to a science - - a people science. We huddle as a team weekly and as a company 3 times a week. On Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all masters of Zoom and love the freedom of working from home - - or vans - - or sailboats.

Sound too good to be true? We haven’t even gotten to our customers! Think about the best retail brands, from your favorite tennis shoes to yoga pants. They’re customers. And, in addition to dozens of specialty retailers, this year we added grocery store, pharmacy, and convenience store brands. In fact, we more than doubled our customers in 2020.

And, the word is getting out. We are featured regularly in the press, mostly because of the results we get from our customers. Here’s a look at just some of the articles published recently. We also picked up some awards in 2020. CBInsights ranked us one of the 100 most promising B2B retail tech companies in the world. And, our CEO was a TechTrailblazer finalist. (Check out her articles on Forbes to see her passion for retail and solving its biggest challenges.)

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail.

Your designs will make a difference

Want to do meaningful design work at a mission-driven company, and have a real impact on the lives of millions of people working in retail? As a Senior Product Designerat Zipline you will do just that - solving complex and interesting problems that help retail workers keep their day on track.

At Zipline, our mission is to bring retail operations out of the dark ages and give companies effective tools that their employees love to use. You will help improve the way that this 4.4 trillion dollar industry communicates with its store employees and save them from sad, slow, inefficient systems (think fax machines, voicemails, and the postal service). People deserve better! We need your help to make this happen.

We are a well-funded market leader and have great customers, but there is so much more to do and improve. We are looking for a Senior Product Designer to collaborate daily with product and engineering to drive concepts from idea to design to launch - balancing strategic direction with tactical execution to create high quality solutions our customers will love. You will dive deep into parts of the Zipline product, solving critical user needs and shipping solutions to challenging problems.

The user experience matters to us and our customers (Gap Inc, Allbirds, Lululemon, LEGO, and many more), and we want you to be part of shaping that!

Responsibilities

• Collaborate with Product and Engineering on setting long-term goals and direction, balanced with the incremental steps it will take to get there.
• Drive user research to better understand customer needs and gather feedback on concepts and solutions.
• Design flows, sketches, prototypes, UI, visual design, and more that solves customer needs and problems.
• Solicit feedback from your teammates and colleagues on the effectiveness of your ideas and design solutions.
• Facilitate design discussions, drive alignment on solutions, iterate on use cases and constraints, and ensure a high-quality UI and experience for our users.
• Execute quickly and efficiently, iterating and improving our product over time.
• Contribute to improving team processes and operations as part of a remote organization - demonstrating good communication and collaboration through leading by example.
• Promote a collaborative and inclusive environment for the team.

Must-haves

• 5+ years experience designing UX/UI solutions for desktop and mobile.
• Outstanding portfolio showcasing a foundation in information architecture, UI & interaction design, visual design, and working with design systems.
• Experience driving user interviews and concept testing with customers.
• Experience partnering with Product and Engineering to develop the rationale, options, and execution plans for your features.

More about you

• Retail experience is an asset, but not required
• Proficient in tools such as Figma, Slack, Google Docs, etc
• Ability to act with empathy and intentionality towards customers and colleagues.
• Ability to listen, understand, share, and collaborate with your teammates.
• Self-motivated, curious, and dependable.

Employee Benefits

• Stock Options
• Paid Flexible Time Off (including time off to care for family members, as well as Sick Time)
• Paid Parental Leave Benefit
• Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
• 401(k) Retirement Plan
• 100% Paid Life and Long-Term Disability Insurance

The “Extras”

• Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
• Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
• Company off-sites: Most years we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, Puerto Vallarta, and Costa Rica.
• Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it, as long as it fits within our team budgets.
• Coffee Stipend: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favourite coffee spot.

A note on our Flexible Time Off Policy - We don’t have a set number of “Days Off” at Zipline, and instead Zipliners request time off when and as they need it, under a Flexible Time Off Policy. Each request is then reviewed by your manager and a decision is made with all of the appropriate business considerations accounted for. Typically, we see Zipliners using 15-25 days per year, and it’s important to note that time off is not unlimited.

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal-opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Got More Time, here’s more about Zipline!

How do we work? Remotely. We have been 100% remote since the company was founded. We come together as a company every week for our Wednesdays Socials, where the topic can be a classic “Standup” format, a micro learning around burnout and mental health, followed by discussion, or a silly trivia…and anything in between! Some Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all expert Zoom navigators, and love the freedom of working from anywhere, using technology to connect.

With Zipline, retail employees feel more connected, understand the role they play in the brand’s mission, and can feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers whose jobs and needs are often underrepresented.

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail, and Keep Today on Track™

At Zipline, we’re helping put technology into the hands of those who need it most - - retail workers. If you have worked in a store, you know the drill. You’re helping customers, ringing up orders, and trying to do the 30 tasks that HQ wants you to do. That’s where we come in! We turn the grind of retail communications into an engaging, effective, "aha" solution. The Zipline platform ensures that the right people get the right information in the right way...and we need your help to do it!

Zipline is looking for a data-driven marketer, a Marketing Operations & Demand Generation Manager, with the ability to own the implementation and measurement of our marketing funnel and partner with the rest of the marketing and sales teams to scale the demand. Ideally, you will come with a deep understanding of end-to-end demand generation strategies with a proven track record in building, executing, and delivering the infrastructure to achieve high-impact ROI-driven campaigns.

As the day-to-day owner of our marketing tech stack and all marketing reporting, you will drive projects of all size and scope and play a crucial role in the execution and implementation of all manner of marketing campaigns and new initiatives. You will work with sales, product, outside vendors and the rest of the marketing team, to evaluate and optimize existing processes and systems and then drive the strategic innovation to take us to the next level.

Sound like a fit? Read on...

In This Role, You Will:

• Take ownership of marketing analytics and the martech stack by creating reports and dashboards that offer insights into campaign performance, leveraging technology to enhance efficiency and drive scalable results
• Create, maintain, and continuously enhance processes to ensure data quality and the effective execution of marketing campaigns
• Extract insights from marketing data to formulate and present recommendations for campaigns and customer targeting strategies
• Develop, maintain, and enhance processes, procedures, and policies to support the successful execution of marketing campaigns
• Develop a deep understanding of our customers, product, competitors, and the buyer’s journey
• Partner with the sales and business development teams to ensure alignment of processes and messaging for timely follow-ups, converting leads into a significant number of highly qualified opportunities
• Grow our lead database through multiple lead-generation initiatives including SEO, CPL, content syndication, social media, email campaigns, content marketing, and other digital initiatives
• Work closely with our Content team to create the editorial calendar, including blogs, emails, webinars, ads, and other assets, aimed at attracting prospects to our online platforms and live events
• Drive the new business pipeline through comprehensive omnichannel demand generation strategies

Ideally, You Have:

• 3-5 years of experience in a lead generation, demand generation or marketing operations role within a B2B enterprise SaaS company
• Proficiency in a comprehensive stack of marketing tools, including Hubspot, Google Ads, Google Analytics, WordPress, Salesforce, ABM targeting tools, and business intelligence and data visualization platforms
• Previous experience in managing and administering marketing automation systems
• Demonstrated success in executing integrated online marketing campaigns using tactics such as SEO, SEM, email marketing, webinars, digital advertising, content marketing, and social media strategies
• A strong desire to contribute to the scaling of a growth-stage software company into a leading industry powerhouse
• A self-starter mentality with strong problem-solving skills, thrive in a fast-paced environment and can transform ambitious ideas into real, scalable MVPs
• A passion for data and analytics and a knack for finding meaning and telling compelling stories from the data
• Strong time management skills with the ability to prioritize tasks and adapt workload to meet deadlines
• A process-driven, detail-oriented communication style, skilled in managing complex tasks independently and within a team and are adaptable to new technologies and best practices
• Experience with Salesforce.com/CRM Integration tools such as Data Integration/ETL tools, SQL, and R is a plus

Competencies We’re Seeking:

• Analytical Thinking -You excel at breaking down complex problems, using data to draw actionable insights and make informed decisions that drive strategic outcomes.
• Results Focus - You’re driven by a commitment to achieving specific goals, prioritizing tasks effectively and consistently striving for excellence in all your projects.
• Process Improvement -You actively seek out inefficiencies, analyzing workflows and implementing best practices to enhance productivity and streamline operations.
• Collaboration - You thrive in team environments, fostering open communication and leveraging diverse perspectives to achieve common objectives and drive innovation.
• Customer/Client Focus -You prioritize understanding client needs, building strong relationships and delivering tailored solutions that enhance satisfaction and loyalty.

What We Offer:

• Stock Options
• Paid Flexible Time Off (including time off to care for family members, as well as Sick Time)
• Paid Parental Leave Benefit
• Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
• 401(k) Retirement Plan
• 100% Paid Life and Long-Term Disability Insurance

The “Extras”:

• Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
• Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
• Company off-sites: Most years we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, Puerto Vallarta, and Costa Rica.
• Education stipends:We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it, as long as it fits within our team budgets.
• Coffee Stipend: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favorite coffee spot.

A note on our Flexible Time Off Policy - We don’t have a set number of “Days Off” at Zipline, and instead Zipliners request time off when and as they need it, under a Flexible Time Off Policy. Each request is then reviewed by your manager and a decision is made with all of the appropriate business considerations accounted for. Typically, we see Zipliners using 15-25 days per year, and it’s important to note that time off is not unlimited.

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal-opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Got More Time? Here’s more about Zipline!

How do we work? Remotely. We have been 100% remote since the company was founded. We come together as a company every week for our Wednesday Socials, where the topic can be a classic “Standup” format, a micro-learning around burnout and mental health, followed by discussion, silly trivia…and anything in between! Some Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all expert Zoom navigators, and love the freedom of working from anywhere, using technology to connect.

With Zipline, retail employees feel more connected, understand the role they play in the brand’s mission, and feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers whose jobs and needs are often underrepresented.

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve how this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo.

Help us retool retail, and Keep Today on Track.

Hello, Creative Masterminds! Are you passionate about helping retail companies revolutionize the way they do business? Are you looking for a career that allows you to work with the world’s best-known brands and Fortune 1,000 leaders?

At Zipline, our mission is to bring retail operations out of the dark ages and provide effective tools that empower employees and streamline communication. We aim to save the $4.4 trillion retail industry from sad, slow, and inefficient systems (think fax machines, voicemails, and the postal service). People deserve better, and we need your help to make this happen!

We are an early stage, well-funded company with awesome investors and great customers. We're seeking a Senior Product Manager to ensure our customers' success with our product.

Our perfect Senior Integrations Product Manager comes from either a Retail or B2B SaaS company. In this role you will help support the growth of a comprehensive ecosystem of integrated experiences that leverage third-party products to solve some of retail's biggest challenges and work with many of the world's leading companies in the WFM, LMS, and Consumer Insights space.

For this role, we are looking for a product leader who can manage and own the product integrations problem space. This leader will have a deep understanding of how to integrate third party products and services into a core product offering by delivering delightful and easy to use integrated experiences. We have a mission and a philosophy that we are pretty opinionated about and we need strong voices to help manage and make our product vision and strategy successful!

This Product Manager will be successful in their role by focusing on:

• Expanding and maintaining and comprehensive ecosystem of third party integrations
• Contributing to our integration strategy by engaging with partners and customers to understand their workflows and needs and crystallizing vague concepts into concise tactical plans
• Manage the development and prioritization of strategic product integrations in partnership with engineering, partners, sales, marketing and customers
• Support implementations and iterations on integrated experiences in close partnership with customer success team and engineering
• Enable external partners or customers to develop integrations on top of Zipline
• Drive technical partnership and integration with 3rd party applications and service providers. Helping manage internal and external engineering resources to ensure on-time completion of projects.
• Design and influence partner integration flows on the front end and back end.
• Understand technical dependencies for the integrations you lead and bring disparate stakeholders together to launch your integrations
• Serve as the point person for your product area to leadership and across the organization
• Work with cross functional teams to ensure support for your integrations across the platform and partner ecosystem
• Use data to make good decisions when confronted by ambiguity
• Assist sales with demos to major customers

A Product Manager’s Role at Zipline includes:

• Connecting and communicating regularly with customers and coworkers to research and explore real retail problems, build strong relationships and amplify voices as we work towards building the most effective and easy-to-use field enablement platform in the world..
• Learning and analyzing data to make informed decisions and to monitor the success of new features, functionality, and general user experience. Continue to gain market knowledge by reading reports, blogs or our competitor’s product literature.
• Deciding and documenting is core to how we communicate asynchronously and operate cross-functionally. From writing pitches that define what, when and why to key decisions or discussions around priority or changes to customer facing roadmaps, taking a “written first” approach will help bring stakeholders together.
• Shaping and building ideas is our love language for product discovery and delivery. Methods like breadboarding or fat marker sketches enable collaboration with design and engineering to ensure product direction and functionality are clearly communicated and ideas are brought to life!

Must-haves

• You have 8+ years of SaaS or enterprise software development experience
• Experience integrating third party apps into a core product
• Understanding that speed is everything but prioritizing the right thing is equally important - you appreciate delivering impact quickly
• Strong understanding of how problem solving and decision making happens in human organizations with a demonstrated ability to translate behaviors and needs into ideas or requirements.
• You can take a product strategy and run with it, everything from partnering closely on shaping through to delivery and advocacy.
• You have prior experience as a Product Manager in an earlier stage company. You need to have familiarity with the style, pace, and uncertainty of a company at our stage of growth.
• You are comfortable establishing and managing relationships across Marketing, Sales, Engineering, Customer Success, and our Customers and Partners
• You have a proven track record of successfully owning and evolving a group of products to meet customer’s needs.
• You are a product thinker, who loves to solve real problems and likes to get into the thick of it to be able to make decisions on their own.
• You are focused on building products, validating use cases, and measuring success.
• You can take a raw idea and know-how to move it through to launch. Bias toward action.
• You excel at stakeholder engagement, team building, advocacy, education, and partnership to get things done.
• You build trust with customers, partners and your coworkers by understanding their needs, goals, and what makes them successful.

Nice to haves

• We are for retail, by retail. Having a background either working in retail or building software for retailers has been an important key to our product’s success. It’s not required but if you do have retail experience it will bring a ton of value to our customers and business.
• Working knowledge of the complexities of managing the operations of a retail store.
• Exposure to third party systems such as WFM, Inventory, PoS, e-commerce, etc.
• Experience with the concepts described in Shape Up is an asset, but not required.

More about you:

• Proficient in productivity applications such as Mac Book Pro/Air, Gmail & G-Suite Products, Microsoft Office, Basecamp, Slack
• Ability to effectively communicate verbally and written, present to, influence, or befriend all levels within an organization.
• Outstanding listening and writing skills, and a keen ability to translate complex concepts into simple, persuasive language.
• Team player with excellent collaboration skills to build relationships across the company with both ours as well as our customers.
• Self-motivated, dependable, and dedicated.