Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

We are seeking an enthusiastic and experienced Senior Company Secretary to join our dedicated team focused on delivering high-quality corporate governance and company secretarial services to the Starling Group. 

We are looking for someone who is passionate about governance, continuously seeking improvement and interested in working in a fast-paced environment as part of a collaborative team. The role will give you exposure to a broad remit of governance work and the autonomy to take ownership of your workload and make improvements to processes. 

The successful candidate will lead by example, frequently interacting with Board directors and members of the senior management team. As a skilled communicator, with a track record of ensuring alignment and common purpose, you will be able to manage and build relationships with stakeholders across the organisation, ensuring a clear focus on our strategic agenda. 

You will have strong financial services (ideally regulated), banking and/or listed company experience. You will be expected to manage evolving regulatory expectations in respect of corporate governance, together with those derived from other sources, such as changes to company law and the UK Corporate Governance Code. 

The Company Secretariat comprises eight other positions. The Senior Company Secretary will have up to three direct reports.

Key responsibilities

• To provide high-quality company secretarial and governance support to the Board Risk Committee, other subsidiary board meetings and/or executive level committees as required, ensuring meetings are effectively organised and minuted, papers are distributed in a timely manner.
• To monitor changes in relevant legislation to ensure Group governance practices comply with statutory requirements and regulatory expectations.
• To proactively seek to enhance the governance arrangements for the Group, identifying improvements and efficiencies to support the organisation.
• To provide corporate governance input for our annual report and accounts and Pillar 3 disclosures, including advising on best practice and market developments.
• To oversee accurate maintenance of the Group’s statutory registers and records, ensuring filing requirements are met promptly and accurately.
• To provide senior level input for the administration of Group share schemes.
• To oversee company secretariat input for KYC, internal and external audit, assurance and regulatory information requests, ensuring timely responses thereto.
• To support the Deputy Company Secretary with the efficient and effective operation of the Company Secretariat, deputising for the Deputy Company Secretary, as required.

• Qualified chartered secretary (ACG or FCG) or equivalent professional qualification in Law.
• Minimum 2 years’ experience in a similar role or 5+ years in an Assistant Company Secretary role, ideally within a banking or regulated financial services environment but other listed company experience will be considered.
• Expert knowledge of share schemes, corporate governance,  company law and financial services / banking regulations (e.g. UK Corporate Governance Code, SMCR and FCA / PRA requirements). Working knowledge of equivalent overseas requirements would be an advantage.  
• Experience of senior level stakeholder engagement and management, specifically independent non-executive directors, ideally gained within a regulated firm. 
• Excellent communication, influencing and analytical skills.
• Line management experience, including providing guidance and mentoring to wider team members. 
• Ability to operate at pace and adapt to a fast changing internal and external environment.
• Experience of entity management software and electronic board portals. 

Personal qualities and behaviours

• You will have a high level of integrity, discretion and confidentiality, with the ability to handle sensitive information appropriately.
• You will have the gravitas to liaise with directors and senior management and positively influence outcomes.   
• Exceptional attention to detail and organisational skills, with the ability to manage multiple priorities effectively. 
• You will have a proactive, solution-orientated approach, with the ability to work quickly and accurately under pressure with minimum supervision. 
• You will be a self-motivated and collaborative team player.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. 

We are looking for a senior employee relations specialist with financial services regulatory experience to take ownership for the delivery of a specialist Employee Relations service to the bank. 

This is a unique and newly created role and will report directly into the team’s Head of Employee Relations and Managing Counsel.  We are happy to consider applications from candidates who will be able to commute to any of our offices.

The role represents a fantastic opportunity to join a vibrant institution and to help promote positive employee relations at the bank, ensuring compliance with its policies, regulatory obligations and applicable employment laws

Your work will include:

• Taking an instrumental role in supporting the Head of Employee Relations to develop and deliver the ER strategy;
• Being the subject matter expert on employee relations matters, including the interplay with the FCA’s Conduct Rules and Senior Manager & Certification Regime;
• Supporting the People Partnering team and hearing managers with investigations into selected and complex employee grievances and disciplinary matters, conduct investigations, performance management, and specific project work like M&A activities and corporate restructures;
• Developing and delivering the governance framework, working closely with the  Compliance, Legal and Reward teams, in relation to employee conduct issues, reporting, data analysis and review and impact on remuneration;
• Selected policy drafting and review in light of any employment law changes and/or regulatory changes; 
• Designing, delivering and facilitating Employee Relations training to the business; and
• Supporting the Chief People Officer with SMCR reporting obligations. 

• Extensive experience as an employee relations practitioner in either a HR or legal team, or a lawyer with at least 4 years’ post-qualification employment law experience;
• A deep understanding of employment law and the changing regulatory landscape;
• Experience in the financial services sector;
• Experience handling regulatory issues in the context of the SMCR, conduct, remuneration matters, and regulatory inquiries; and
• Capable of working in a fast-paced environment and keen to grow and develop within the organisation.

Our recruitment process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. 

In general you can expect a chat with one of our Talent Acquisition team, followed by two rounds of interviews with the Head of Employee Relations and either the Chief People Officer or Head of People Partnering (or, both).  There may also be a technical written test to complete. 

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. 

We are looking for a senior employee relations specialist with financial services regulatory experience to take ownership for the delivery of a specialist Employee Relations service to the bank. 

This is a unique and newly created role and will report directly into the team’s Head of Employee Relations and Managing Counsel.  We are happy to consider applications from candidates who will be able to commute to any of our offices.

The role represents a fantastic opportunity to join a vibrant institution and to help promote positive employee relations at the bank, ensuring compliance with its policies, regulatory obligations and applicable employment laws

Your work will include:

• Taking an instrumental role in supporting the Head of Employee Relations to develop and deliver the ER strategy;
• Being the subject matter expert on employee relations matters, including the interplay with the FCA’s Conduct Rules and Senior Manager & Certification Regime;
• Supporting the People Partnering team and hearing managers with investigations into selected and complex employee grievances and disciplinary matters, conduct investigations, performance management, and specific project work like M&A activities and corporate restructures;
• Developing and delivering the governance framework, working closely with the  Compliance, Legal and Reward teams, in relation to employee conduct issues, reporting, data analysis and review and impact on remuneration;
• Selected policy drafting and review in light of any employment law changes and/or regulatory changes; 
• Designing, delivering and facilitating Employee Relations training to the business; and
• Supporting the Chief People Officer with SMCR reporting obligations. 

• Extensive experience as an employee relations practitioner in either a HR or legal team, or a lawyer with at least 4 years’ post-qualification employment law experience;
• A deep understanding of employment law and the changing regulatory landscape;
• Experience in the financial services sector;
• Experience handling regulatory issues in the context of the SMCR, conduct, remuneration matters, and regulatory inquiries; and
• Capable of working in a fast-paced environment and keen to grow and develop within the organisation.

Our recruitment process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. 

In general you can expect a chat with one of our Talent Acquisition team, followed by two rounds of interviews with the Head of Employee Relations and either the Chief People Officer or Head of People Partnering (or, both).  There may also be a technical written test to complete. 

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. 

We are looking for a senior employee relations specialist with financial services regulatory experience to take ownership for the delivery of a specialist Employee Relations service to the bank. 

This is a unique and newly created role and will report directly into the team’s Head of Employee Relations and Managing Counsel.  We are happy to consider applications from candidates who will be able to commute to any of our offices.

The role represents a fantastic opportunity to join a vibrant institution and to help promote positive employee relations at the bank, ensuring compliance with its policies, regulatory obligations and applicable employment laws

Your work will include:

• Taking an instrumental role in supporting the Head of Employee Relations to develop and deliver the ER strategy;
• Being the subject matter expert on employee relations matters, including the interplay with the FCA’s Conduct Rules and Senior Manager & Certification Regime;
• Supporting the People Partnering team and hearing managers with investigations into selected and complex employee grievances and disciplinary matters, conduct investigations, performance management, and specific project work like M&A activities and corporate restructures;
• Developing and delivering the governance framework, working closely with the  Compliance, Legal and Reward teams, in relation to employee conduct issues, reporting, data analysis and review and impact on remuneration;
• Selected policy drafting and review in light of any employment law changes and/or regulatory changes; 
• Designing, delivering and facilitating Employee Relations training to the business; and
• Supporting the Chief People Officer with SMCR reporting obligations. 

• Extensive experience as an employee relations practitioner in either a HR or legal team, or a lawyer with at least 4 years’ post-qualification employment law experience;
• A deep understanding of employment law and the changing regulatory landscape;
• Experience in the financial services sector;
• Experience handling regulatory issues in the context of the SMCR, conduct, remuneration matters, and regulatory inquiries; and
• Capable of working in a fast-paced environment and keen to grow and develop within the organisation.

Our recruitment process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. 

In general you can expect a chat with one of our Talent Acquisition team, followed by two rounds of interviews with the Head of Employee Relations and either the Chief People Officer or Head of People Partnering (or, both).  There may also be a technical written test to complete. 

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Starling is the UK’s leading digital bank on a mission to make banking better! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

We are about giving customers a better way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2,800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts. We are a fully licensed UK bank but at the heart we are a tech first company with a platform that enables our brilliant products.

Product is part of the technology team at the very heart of Starling. We work in a fast-paced environment that is all about making progress and building things that keep us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions. Innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business.

The way to thrive at Starling is to be someone who is motivated and inquisitive, keen to help us understand problems and work collaboratively to design and build smart, pragmatic things that deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager. 

Our Product Environment

At Starling we spend our time building products that we’re really proud of. We focus on the experience, often delivering things with real polish but sometimes making a fast strategic move. We’re always working closely and collaboratively with our engineers to solve problems, build new products and improve existing ones. We focus on what is right for our customers and stick to our values.

We think being good at product requires clear communication, a sense of focus, and to challenge the conventional ways of doing things. We’re open-minded when it comes to hiring, we care more about skills and attitude than specific experience or qualifications. If you care about finding elegant solutions to difficult problems and advocating for the customer, we’d love to hear from you.

We’re looking to expand our product team to help us build products and features across our app, online bank and even our internal tools. There’s a wide variety of things we work on and we’re a small team that spends our time working alongside engineers to make our products the best they can be. There’s lots of scope to get involved in all aspects of Starling and we’re looking for someone who is keen to get stuck in and work collaboratively.

Applications close on 5th January 2025, but we encourage you to apply as soon as possible if you are interested in the role. Interviews will begin early January 2025.

What you’ll be doing as you’re settling into your new role:

• Get familiar with the world of banking and Starling as an organisation. 

• Work closely with the product team across different product areas to identify and shape tactical research initiatives for new and existing products. 
• Run tactical research projects and communicate actionable and impactful research findings.
• Identify opportunities for generative research that will have a positive impact on our customers and our business.

What you’ll be doing after you’ve settled:

• Help build our understanding of the banking habits and attitudes of people in the UK in order to ensure we focus on the right things for customers.
• Work closely with the product team to identify and shape research initiatives that both fuel ideation and evaluate product experiences.
• Offer guidance, feedback, and support to non-researchers who need to learn from users as part of their role. 
• Plan, execute and deliver research, and apply the appropriate research methods to answer the teams’ highest priority questions.

What you’ll need:

• You have a few years of professional experience in applied user research for digital products. 
• You have experience with both generative and evaluative research and you’re comfortable initiating, running and communicating research.
• You have experience using both qualitative and quantitative user research methods and you’re knowledgeable about best practice. This role requires a good understanding of qualitative methods, such as contextual inquiry, interviews and usability testing, and a basic understanding of statistical concepts to support quantitative methods, such as quantitative surveys. 
• You’re comfortable working across different product areas and you’re flexible and able to adapt your approach to deliver the most important insights at the right time.
• You have great presentation skills, especially when it comes to sharing impactful insights.
• You’re able to work closely with your team to act on your insights and ideate based on your findings.
• You see research as a team sport, and you’re happy to collaborate and build relationships with your cross-functional team members.
• You have a portfolio showing clear examples of how your research has played an important part in building successful digital products that have had a positive impact on customers and the business.

Interview Process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Stage 1 - 45 mins with one of the team
• Stage 2 - 90 mins case study interview with two team members 
• Stage 3 - 45 min final with two executives

• 25 days holiday (plus take your public holiday allowance whenever works best for you)

• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. 

We are looking for a senior employee relations specialist with financial services regulatory experience to take ownership for the delivery of a specialist Employee Relations service to the bank. 

This is a unique and newly created role and will report directly into the team’s Head of Employee Relations and Managing Counsel.  We are happy to consider applications from candidates who will be able to commute to any of our offices.

The role represents a fantastic opportunity to join a vibrant institution and to help promote positive employee relations at the bank, ensuring compliance with its policies, regulatory obligations and applicable employment laws

Your work will include:

• Taking an instrumental role in supporting the Head of Employee Relations to develop and deliver the ER strategy;
• Being the subject matter expert on employee relations matters, including the interplay with the FCA’s Conduct Rules and Senior Manager & Certification Regime;
• Supporting the People Partnering team and hearing managers with investigations into selected and complex employee grievances and disciplinary matters, conduct investigations, performance management, and specific project work like M&A activities and corporate restructures;
• Developing and delivering the governance framework, working closely with the  Compliance, Legal and Reward teams, in relation to employee conduct issues, reporting, data analysis and review and impact on remuneration;
• Selected policy drafting and review in light of any employment law changes and/or regulatory changes; 
• Designing, delivering and facilitating Employee Relations training to the business; and
• Supporting the Chief People Officer with SMCR reporting obligations. 

• Extensive experience as an employee relations practitioner in either a HR or legal team, or a lawyer with at least 4 years’ post-qualification employment law experience;
• A deep understanding of employment law and the changing regulatory landscape;
• Experience in the financial services sector;
• Experience handling regulatory issues in the context of the SMCR, conduct, remuneration matters, and regulatory inquiries; and
• Capable of working in a fast-paced environment and keen to grow and develop within the organisation.

Our recruitment process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. 

In general you can expect a chat with one of our Talent Acquisition team, followed by two rounds of interviews with the Head of Employee Relations and either the Chief People Officer or Head of People Partnering (or, both).  There may also be a technical written test to complete. 

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.

Our Data Environment

Our Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

This role sits within the Customer Identity & Financial Crime data division. This team is responsible for the deployment of analytical solutions and machine learning models to prevent and detect financial crime and better understand our customers. This role specifically will focus on the customer identity domain, with a focus on identity verification, KYC and OCR technologies.

Responsibilities:

• Build, test and deploy machine learning models which will improve and/or automate decision making
• Collaborate with engineering, cyber, risk and operational teams teams to identify appropriate data points that are relevant for modelling, using this insight to inform the creation of predictive models
• Conduct exploratory data analysis to identify trends, patterns and anomalies in customer identity data
• Continuously monitor the performance of identity models in production and refine them to improve accuracy, scalability and efficiency

We’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We think the ideal candidate will encompass most of the following:

• Demonstrable industry experience Data Science/Machine Learning in Computer vision-related projects:
• Identity verification / KYC
• Computer vision
• OCR
• Anomaly detection
• Excellent skills in Python and SQL
• Experience with libraries such as Scikit-learn, Tensorflow, Pytorch
• Strong data wrangling skills for merging, cleaning and sampling data
• Strong data visualisation and communication skills are essential
• Understanding of the software development life cycle and experience using version control tools such as git
• Demonstrable experience deploying machine learning solutions in a production environment

Desirables:

• Experience with AWS/GCP
• Desire to build explainable ML models (using techniques such as SHAP)
• Familiarity with data privacy regulations and experience in applying these to model development

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Stage 1 - 45 mins with one of the team
• Stage 2 - Take-home challenge
• Stage 3 - 60 mins technical interview with two team members
• Stage 4 - 45 min final with two executives

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

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At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. 

Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. 

Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies.

As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.

Hybrid Working

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. 

About the Role

This role is part of the Risk & Compliance team reporting to the Director of Compliance  

The purpose of this role is to deliver the Engine Risk Monitoring and Audit Plan and thereby ensure that Engine maintains its Certifications, is operating within the agreed risk appetite and continues to meet the Group risk standards, Engine’s risk standards, industry standards and that our clients can be confident in our ability to identify and mitigate risk in a clear and timely manner.

The role works with team members in Compliance, Infosec and Legal colleagues to ensure that Engine remains in compliance with current relevant regulation (UK and Client Jurisdictions) and to support, challenge and guide Engine in delivering exceptional SaaS products and services in line with the relevant requirements whilst operating within its own and Group Policies and Risk Appetites.

What you'll get to do:

• Lead the design and implementation of the Risk Monitoring and Audit Plan.
• As part of the above, design monitoring and audit activity to maintain current compliance certifications; ensuring adherence with the Information Security controls required for the certifications (e.g. ISO, SOC 2 and PCI) and any new Certifications that may be required.
• Deliver the Risk Monitoring and Audit Plan, including leading on the engagement with the Group Internal Audit Team / External Auditors as appropriate. 
• Ensure MI & Reporting is provided in a timely manner to ensure the Management Team is aware of all relevant matters and that issues are tracked to resolution.
• Support in the management of  Engine’s Client Audits and where appropriate the Engine response to information and data requests necessary to deliver their monitoring of Engine.
• Input into Engine Risk & Compliance Papers to any relevant Committees and the Board.
• Contribute to the embedding of a robust and pragmatic risk culture within Engine, by both supporting and constructively challenging.

About your skills:

• 3+ experience in a relevant Monitoring and Assurance environment 
• Experience of working in a banking or financial services environment
• Track record of delivery by taking ownership and driving tasks to completion.
• Broad range of risk experience covering, Regulatory, Risk, Compliance, Assurance and Data Protection.
• Confident communicator at all levels with the ability to convey findings, impacts and recommended resolution in a simplified manner to individuals across all levels. 
• Strong presentation and facilitation skills
• Strong interpersonal skills experienced in engaging with internal and external stakeholders. 
• Strong attention to detail.

About you:

• Able to build strong relationships with key stakeholders (both internal and external), and engage constructively at all levels to achieve positive outcomes. 
• Proven ability to deliver Audits or Monitoring reviews, escalating as necessary and tracking actions to resolution.
• Bring departments and individuals together to collaborate effectively on key matters, for example implementing key findings from audit activity.   
• Ability to be self motivated / self-starter in a highly autonomous environment
• Ability to work confidently and effectively in a collaborative team with a flat structure and in a variety of contexts and situations.
• Ability to challenge in a positive manner and deliver pragmatic decisions in a commercial context
• Embody Engine’s risk culture across the organisation. 

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• 60 mins with Compliance Director and R&C Manager
• 45 mins with Chief Client Officer

• 33 days holiday (including public holidays, which you can take when it works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. 

This is a key leadership role in the SME banking leadership team, primarily responsible for developing the SME banking product risk culture, governance, policy, controls and MI, to help ensure good outcomes for customers. Additionally, this role also involves supporting the SME segment’s financial crime and operational risk objectives.

• Enabling SME banking to execute its strategy in line with product risk appetite and demonstrate compliance
• Empowering product teams to build compliant products through early involvement and combination of customer centricity with adherence to regulatory requirements
• Ensuring all new product initiatives are steered through the governance structure and that we move swiftly and safely
• Ensuring existing and back book product reviews are completed by 1st line product owners at the right cadence and to the requisite standard
• Support the SME business in delivering good outcomes and maintaining a strong  control environment - with regular documentation, calibration, review, testing and timely action completion
• Ensure relevant, up to date and accurate MI to measure and monitor risk and report to relevant committees 
• Mature and embed training and development framework for product risk
• Collaborate with Second Line risk across the bank and Group Head of Internal Audit to create a coherent risk view.

• Go-to expert on SME product risk through experience of managing it in 1st LOD environments covering Conduct Risk topics across product governance, marketing and finprom, vulnerable customers, complaints etc.
• Communication skills; a team player able to work across teams with and without direct management responsibility
• Strong attention to detail
• Excellent verbal and written communication skills
• Diplomacy and emotional intelligence to build strong professional relationships at all levels 
• Versatile and flexible 
• Deep experience working in a regulated financial institution
• Strong desire to solve problems - using regulation and data to drive business decisions 
• Ability to analyse and interpret complex regulatory frameworks, including the interaction between multiple regulations/frameworks
• Hands-on, resilient and adaptable to a fast moving environment
• Bias to action, through curiosity and collaboration

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. 

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

You will be part of the Prudential Team, sitting in the Finance Division, based in London.

The Prudential team is responsible for delivery of the key prudential regulatory processes such as the Internal Capital Adequacy Assessment Process (ICAAP) and Recovery Plan, as well as managing ongoing maintenance and development of the bank’s resolvability capabilities under the Resolvability Assessment Framework.

The role represents a fantastic opportunity to join a friendly and hard-working team, and make your mark at one of the UK’s most exciting fintechs that’s changing banking for good.

Responsibilities:

• Design and calibrate economic scenarios for use in stress testing. Understand and clearly explain to senior stakeholders the ways that different macroeconomic variables affect Starling’s business model.
• Project manage the stress testing process for the ICAAP and other deliverables.
• Produce analysis on expected credit loss for Starling’s lending portfolios, for use in the ICAAP, other stress testing outputs and BAU forecasts.
• Undertake credit and credit concentration risk analysis in the ICAAP.
• Work collaboratively across teams, in particular with the FP&A team, Asset Management and Risk teams.
• Support the rest of the team’s responsibilities on resolvability, ICAAP and Recovery Plan.

The successful candidate will have experience within the banking industry, or at a consultancy or regulator, in credit risk and impairments and will be looking for their next challenge.

• Confident, friendly and able to build strong relationships within the team, and with stakeholders.
• Capable of hitting the ground running, and working in a dynamic environment.
• Organised and efficient, a team player and, importantly, you will want to make a difference.
• Ability to present complex concepts to senior stakeholders, including executives.
• Knowledge of credit risk and the impairments approach under IFRS 9.
• Background in economics, able to understand how changes in the economic environment can affect banks.
• An understanding of stress testing methodologies and processes.
• Understanding of the prudential regulatory environment.
• Experience working with credit risk models and familiarity with outputs.
• Proficient at performing analysis in Excel, with programming experience a bonus.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of our London, Cardiff or Manchester offices so that we're able to interact and collaborate in person.

About the role

We’re hiring for a number of Graduate Software Engineers to join one of our super talented teams within our growing Engineering department. You’ll receive on-the-job training, and join a cohort of wider graduates within technology and the wider bank.

As a graduate working at Starling, we will help you learn and develop Software Engineering skills and expertise by getting you to work on real world problems our amazing team are solving on a daily basis! Starling is a tech-led company where you will solve challenges which could potentially affect millions of our customers whilst we build and run products that change the world for the better. In this role, you will:

• Contribute to our award-winning platform and internal tooling
• Build new features and products from scratch
• Be able to see the impact that your work has on the lives of our millions of customers
• Share your knowledge with those around you, contributing to our learning culture
• Own your projects, working in small teams across the bank to collaboratively deliver
• Aim for greatness in everything you do, staying curious and inquisitive
• Be part of a scaling team and organisation as we change banking for good

Tech we use:

At Starling, we use a variety of different tools and technologies to keep our app and business running smoothly. Whether you’re aiming to be front-end, back-end, or a bit of both - we have a host of things in our tech stack that you would have the opportunity to learn and work with. Here are some examples:

Languages: Java, JS/TS, Swift, Kotlin

Tools: Docker, Kubernetes, TeamCity, Amazon Web Services (AWS)

• You will need to be a recent university graduate or be on track to achieve a degree in summer 2025. It is not essential to have a degree in Computer Science or a STEM subject, however, you must be able to demonstrate your ability to write quality code

• A keen interest in software engineering and desire to work in technology
• Excellent communication skills
• Proven ability to work in a team
• Curious, keen to learn and proactive
• You are open to and value feedback in order to improve
• Eligible to work in the UK
• Ready to start a full time position from 1st September 2025

Interview process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious.

1. Applications will close on 31st December 2024
2. If selected, there will be a One-way Video Screen - we'll send you some questions for you to record your responses which will be looking at your fit for the team, interest in the role and Starling
3. If you pass the Video Screen, we will send you the Take-home Tech Test (which is not timed) - this can be solved in any language you are comfortable with
4. If you pass the Tech Test, there will be a Technical Video Interview (1.5 hours)
5. Lastly, if you pass the Tech Interview, there will be a Final Video Interview with one of our Engineering Directors

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

About the role:
We are seeking a dynamic Onboarding & Review Expert to join our team. In this role, you will play a key part in supporting both our customers and internal teams, leveraging your extensive risk-related expertise in a first-line risk environment, acting as a point of escalation, and taking a risk-based approach. If you have a strong background in risk and is passionate about providing support and development, and are eager to make a real impact we would love to hear from you.

The Expert role has 3 key parts, that are intrinsic to the success of the team:

• Taking ownership of reviewing high-risk cases using Starlings' risk appetite to ensure we serve customers in a timely manner, whilst keeping the bank and its customers safe. You will play a pivotal role in balancing the customer journey with risk, driving a proactive approach to supporting customers and risk. 

• Provide mentorship to our teams and leaders through engaging iin 121 sessions and team-based activities that keep it simple. Give clear and concise feedback to create a positive, growth-orientated environment, empowering teams to thrive and succeed within the department.
• A proactive problem solver who is ready to make an impact from day one. Someone who is not afraid to challenge existing processes and drive innovation to enhance the customer journey. Take full ownership of process improvement, guidance changes and projects. Whilst shaping the future of how we work.

Responsibilities:

• Taking a risk based approach from an Onboarding and Periodic Review perspective, reviewing customers holistically when making a decision. 
• Acting as subject matter expert; a mentor to the onboarding and Periodic review teams to support and build knowledge and confidence in High-risk subject matter and Starlings Risk appetite.
• Understanding and overseeing the identification of high-risk applications that require Enhanced Due Diligence. Liaising with customers on more complex applications via phone & email.
• Ensuring queues & workstreams are well maintained and sufficient time is allocated for priorities
• Delivering engaging and impactful training sessions to large groups, being able to inspire your audience, tailor sessions and strengthen risk related knowledge .
• Positively influence the team culture through collaboration.
• Using trends and data to proactively seek improvements to the existing process, take ownership of these improvements from start to finish.
• Designing, simplifying, reviewing, and updating internal policies and procedures
• Proactively build and maintain relationships with key stakeholders across the business and leverage these when working on guidance and projects.

Training and working hours: This will be conducted in the office over a minimum of 6 weeks, once this is completed you will move to a hybrid way of working, with an expectation of office presence to support your teams a minimum of 2 to 3 days per week.

Our recruitment process:

Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. 

Following your application being reviewed you can expect to receive scenario-based technical questions to answer and return - This will help us understand how your skills and experience may align with the role. Followed by a two-stage interview process with our Periodic Review leadership team.

• Expertly balance customer needs with the bank's risk appetite. 
• Deep expertise in Onboarding and Due Diligence processes, you will play a crucial role in ensuring both risk mitigation and efficiency.
• Skilled in providing coaching and feedback through structured sessions that are goals-centric.
• Management of key stakeholders and ability to communicate effectively at all levels of the business.
• Knowledge of Money Laundering Regulations and JMLSG guidance.
• Ability to design and deliver meaningful, interactive training sessions on Risk and EDD
• Balance multiple priorities and adapt quickly to change, contributing to the continuous improvement of processes in a fast paced environment.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)

• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

About the role:
If you have a broad and diverse background in collections and/or financial services focusing on customers with additional vulnerability needs and enjoy a challenge while not being put off by complex situations. In that case, the Financial Assistance Vulnerable Specialist role may be just for you!

What can I expect my day to day to look like?

Taking and making calls will play a big part in your role, supporting our most vulnerable customers while they experience financial difficulty as well as identifying and resolving complaints. With excellent communication and listening skills, you will have the ability to explain things clearly with an empathetic approach, tailoring each contact to the individual.

Responsibilities:

• Communicate, listen, and interact with our customers and businesses via various platforms.
• Asking open and relevant questions to help identify customers in need of support and those that are facing financial difficulties
• Recognising and supporting customers in financial/personal vulnerabilities
• Taking ownership of complex situations and complaints, maintaining professionalism and efficiency whilst always ensuring the best customer outcomes
• Demonstrate a proactive inquisitive and problem solving nature to assist our customers and the business
• Daily completion of I&E forms (Income and Expenditure Forms) where high attention to detail is a must
• Review each case to understand or customer’s overall situation to help agree the right action plan for them and for the bank
• Liaise with customers and other areas of the business to obtain information and supporting documentation
• Attention to detail is key, produce high quality written reports and recommendations to managers

Training: This will be conducted in the office over a minimum of 6 weeks, once this is completed you will move to a hybrid way of working with travel required to our Manchester office. The team will work from the office 10 days a month.

Shifts: Full time rotational shifts between 8am-8pm Monday - Friday and Saturdays 9am-5.30pm & occasional bank holidays.

Our recruitment process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. 

Following your application being reviewed, you can expect the below:

Stage 1 - Introductory call with a Talent Acquisition Specialist

Stage 2 - Virtual interview and a scenario with two Financial Assistance Team Leads

• It is essential to have experience in Collections specialising with vulnerable customers within a Financial Services environment
• Working in a customer focused environment.
• Empathic approach when communicating with all our customers regardless of situation or circumstance.
• Able to create good outcomes and solutions for customers in arrears.
• It is preferable, but not essential to have knowledge of TEXAS, BRUCE, CARERS or other vulnerability models
• Confident handling customer complaints or complex situations.
• Remaining resilience during challenging and difficult conversations.
• Extremely adaptable and capable to work within a fast moving fintech business.
• Strong team player with a positive attitude
• Excellent communication skills, both written and verbal along with listening and questioning skills
• Ability to work cooperatively with other departments

• 25 days holiday (plus take your public holiday allowance whenever works best for you)

• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

About the role:
We are looking for an experienced Financial Assistance (Collections) Vulnerability Team Lead to join our fantastically talented team of extremely dedicated financial assistance experts whose primary role is to ensure we are delivering the right outcomes for customers.

As a Financial Assistance (Collections) Vulnerability Team Lead, your team will be responsible for ensuring our customers are supported with any additional needs during their period of financial difficulty.

Team Leads are critical to the success of our department. As a team leader, you’ll inspire and motivate your team to give the best service to our customers. Leading from the front, you’ll showcase your experience and finely tuned skills on a daily basis. Not only that, we’ll be looking to you to share solutions that will make our's, and our customers' lives, better. And of course , you'll be a brilliant people manager and a fantastic colleague!

Training:This will be conducted in the office over a minimum of 6 weeks, once this is completed you will move to a hybrid way of working with travel required to our Manchester office. The team will work from the office 10 days a month.

Shifts: Full time rotational shifts between 8am-8pm Monday - Friday and Saturdays 9am-5.30pm & occasional bank holidays.

Our recruitment process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. 

Following your application being reviewed, you can expect the below:

Stage 1 - Introductory call with a Talent Acquisition Specialist

Stage 2 - Role related interview with Financial Assistance Operations Managers and/or Head of Department

• Experience of leading a team of advisors in a collections vulnerability environment.
• Accountable leader with strong customer outcomes focus.
• Excellent written and verbal communication skills.
• Ability to balance workload and schedules with multiple priorities.
• Experience of working in an FCA regulated business with a comprehensive understanding of CONC 7, Consumer Duty and the Lending Standards Board’s standards for business customers.

• Great interpersonal skills, with the ability to respond to internal and customer queries efficiently and sympathetically.
• Organised, with the ability to deliver to deadlines.
• Ability to prioritise within a dynamic environment.
• Able to oversee and manage complex cases.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)

• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

The purpose of this role is to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes).

• Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank’s first line of defence (1LoD) / business teams. 
• Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,). 
• The ability to deliver training across the Bank on key topics/regulation.  
• Strong working knowledge of SME lending. 
• Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business. 

• Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank’s Enterprise-Wide.
• Support with the Compliance Team’s monthly reporting pack(s). 
• Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers.

• Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc.
• Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees
• Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge. 
• Detailed knowledge and experience of identifying key Conduct and Compliance risks. 
• Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times. 
• Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks. 
• Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. 
• Be resilient and not shy away from having difficult conversations.
• Willingness to share knowledge with the team and collaborate across all product lines with all members of the team.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

The purpose of this role is to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes).

• Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank’s first line of defence (1LoD) / business teams. 
• Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,). 
• The ability to deliver training across the Bank on key topics/regulation.  
• Strong working knowledge of SME lending. 
• Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business. 

• Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank’s Enterprise-Wide.
• Support with the Compliance Team’s monthly reporting pack(s). 
• Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers.

• Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc.
• Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees
• Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge. 
• Detailed knowledge and experience of identifying key Conduct and Compliance risks. 
• Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times. 
• Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks. 
• Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. 
• Be resilient and not shy away from having difficult conversations.
• Willingness to share knowledge with the team and collaborate across all product lines with all members of the team.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

We are now looking for a Senior Compliance Monitoring Officer to join the team.

The purpose of this role is to provide second line of defence (2LoD) regulatory compliance oversight over  1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes).

Key responsibilities include:

• Conduct Oversight reviews as part of a high performing Conduct & Compliance Oversight team, ensuring the timely and accurate delivery of regulatory compliance and conduct related Oversight reviews and independent challenge is provided to Starling Bank’s first line of defence (1LoD) / business teams. 
• Compliance oversight will cover both assurance reviews and outcomes testing, covering  all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,). 
• Conduct thematic monitoring reviews in line with the Compliance’s Monitoring Plan (CMP).

• Proven ability to write up findings related to oversight reviews clearly and accurately.
• Responsible for ensuring that actions are tracked in the Bank’s risk system and adequately reported (where appropriate) to the relevant committees.
• Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business. 
• Support with the production of Compliance’s monthly reporting pack. 
• Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies.
• Ability to support team members with the completion and delivery of compliance reviews and findings.

• Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc.
• Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees
• Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge. 
• Detailed knowledge and experience of identifying key Conduct and Compliance risks. 
• Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times. 
• Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks. 
• Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. 
• Be resilient and not shy away from having difficult conversations.
• Willingness to share knowledge with the team and collaborate across all product lines with all members of the team.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. 

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

We are now looking for a Senior Compliance Monitoring Officer to join the team.

The purpose of this role is to provide second line of defence (2LoD) regulatory compliance oversight over  1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes).

Key responsibilities include:

• Conduct Oversight reviews as part of a high performing Conduct & Compliance Oversight team, ensuring the timely and accurate delivery of regulatory compliance and conduct related Oversight reviews and independent challenge is provided to Starling Bank’s first line of defence (1LoD) / business teams. 
• Compliance oversight will cover both assurance reviews and outcomes testing, covering  all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,). 
• Conduct thematic monitoring reviews in line with the Compliance’s Monitoring Plan (CMP).

• Proven ability to write up findings related to oversight reviews clearly and accurately.
• Responsible for ensuring that actions are tracked in the Bank’s risk system and adequately reported (where appropriate) to the relevant committees.
• Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business. 
• Support with the production of Compliance’s monthly reporting pack. 
• Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies.
• Ability to support team members with the completion and delivery of compliance reviews and findings.

• Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc.
• Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees
• Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge. 
• Detailed knowledge and experience of identifying key Conduct and Compliance risks. 
• Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times. 
• Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks. 
• Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. 
• Be resilient and not shy away from having difficult conversations.
• Willingness to share knowledge with the team and collaborate across all product lines with all members of the team.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. 

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

We are now looking for a Senior Compliance Monitoring Officer - Treasury to join the team.

The purpose of this role is to provide second line of defence (2LoD) regulatory compliance oversight over  1LoD (first line of defence) / business teams, with a focus on the 1LOD Treasury function, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks.

Key responsibilities include:

• Conduct Oversight reviews as part of a high performing Conduct & Compliance Oversight team, the majority of which will be reviews on the Treasury function, ensuring the timely and accurate delivery of regulatory compliance and conduct related Oversight reviews and independent challenge is provided to Starling Bank’s first line of defence (1LoD) / business teams. 
• Conduct thematic monitoring reviews in line with the Compliance’s Monitoring Plan (CMP).
• Proven ability to write up findings related to oversight reviews clearly and accurately.
• Responsible for ensuring that actions are tracked in the Bank’s risk system and adequately reported (where appropriate) to the relevant committees.
• Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business. 
• Support with the production of Compliance’s monthly reporting pack. 
• Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies.
• Ability to support team members with the completion and delivery of compliance reviews and findings.

• Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, in particular those related to a Treasury function - MiFiD, Reporting (EMIR, SFTR etc..), Market Abuse, Securitisation, CSDR, wholesale conduct etc. 
• Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees
• Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge. 
• Detailed knowledge and experience of identifying key Conduct and Compliance risks. 
• Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times. 
• Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks. 
• Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. 
• Be resilient and not shy away from having difficult conversations.
• Willingness to share knowledge with the team and collaborate across all product lines with all members of the team.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. 

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. 

Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. 

Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.

About Engineering at Engine by Starling

Platform engineering is something we are passionate about, we pride ourselves on delivering software in a reliable, scalable and maintainable manner. Our platform is expanding and with it bringing new challenges to how we deliver software. All engineers are responsible for owning features from inception, through deployment, to running in production. Using a first principles approach, we aim to break down problems and implement solutions across every stage of that lifecycle. 

As an Engineer at Engine, you’ll be working on helping to build, scale and deploy our first in class cloud native banking platform to multiple cloud providers and regions globally. You will be encouraged to get involved in all areas of our platform. We value a multi-discipline approach to engineering and a culture that supports that. Some of the disciplines you will be exposed to include:

• Toolchain Development
• Build and Deployment Systems
• Observability and Reliability
• Runtime Orchestration; Control and Data Planes
• Global Multi-Cloud Architectures
• SaaS API Management and Security
• Core Java Platform

We do not expect you to have any experience in the above - we’re looking for curious individuals who like to work across multiple disciplines and see this as an opportunity to grow and learn about other areas.

Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear more from the team in some case studies, below, and our work with Women In Tech.

• Day in the Life of a Software Engineer
• Running a Backend Team

What you'll get to do:

• Design, document, build and maintain scalable software
• Improve the performance and reliability of cloud environments whilst measuring cost-effectiveness
• Help build and improve our software release and continuous deployment systems
• Embrace automation and be reluctant for manual implementation
• Implement security best practices
• Demonstrate knowledge of new technologies and changes in the industry
• Ensure platform compliance with ISO27001, SOC2 and PCI-DSS

Ideally, you will be an inquisitive Software Engineer, with an aptitude for finding clean and simple solutions to technical problems. You will be passionate about building observable and reliable systems that impact the wider engineering organisation. The ideal candidate will have experience with:

• A managed, statically typed language (Java / Go)
• Cloud native software (AWS / GCP)
• Container orchestration (Kubernetes)
• JVM build tools (Gradle / Maven)
• CI/CD (TeamCity or similar)
• Infrastructure as Code (Terraform / Cloudformation / CDK) 
• Experience with building API management solutions
• Experience with building build, deployment and observability systems

Desirably you'll have:

• An aptitude for thinking out of the box
• Experience implementing clean code and simple solutions
• A passion for highly automated and testable software
• Experience with security best practices for securing software in cloud environments.
• Experience with AWS, GCP or other cloud environments
• Understanding of database monitoring, analysis, disaster recovery and performance tuning

Our Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial interview with an Engineer - ~45 minutes
• Take home technical test to be discussed in the next interview
• Technical interview with some Engineers - ~1.5 hours
• Final interview with our CTO / deputy CTO ~45 minutes

• 33 days holiday (including public holidays, which you can take when it works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job