About Us

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Position Description

As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software. This is an inside customer support position within our corporate office.

This role is an exciting, fast paced opportunity that involves daily interaction with customers as well as the entire TherapyNotes business team. Our growing team is located remotely and on-site at our 30,000 square foot corporate headquarters in Horsham, PA.

Responsibilities

• Technical and Business Software Training - Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
• Inbound Call and Email Support - Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
• Customer Support Documentation - Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
• Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness
• Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds

Requirements

• Customer Service Experience
• Flexible work hours required including limited nights and weekends
• Tech savvy: excellent computer and technical problem solving skills
• Experience working in a software support, call center, training or inside sales environment is a plus
• Experience with multichannel customer support / help desk software is a plus
• Excellent verbal and written communication skills
• Effectively exchange information via telephone, email, and instant messaging platforms
• Strong competence and comfort listening and responding to customer needs and concerns
• Ability to exercise composure when operating under stressful situations
• Excellent time management skills
• Team player that carries their weight, has a willingness to grow and strives for excellence
• Interest in working in an entrepreneurial, small to mid-sized business environment

Benefits

• Competitive annual salary - $50,000
• Overtime opportunities available
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program
• Company provided refreshments and occasional lunches

TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

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11/13/2024

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About TherapyNotes

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Description

TherapyNotes is seeking an experienced and passionate Application-security focused Cyber Security Engineer to join our team of technology enthusiasts.  The right candidate possesses both deep and wide expertise in the security space will focus on threat intelligence development, risk/vulnerability management, and incident response.

Responsibilities

• Hands-on management of all security solutions across the organization: SIEM, DLP, E/XDR, vulnerability management, security awareness.
• Monitor security alerts, respond to incidents, and manage escalations.
• Participate in Incident Response on-call rotation.
• Conduct threat analysis, vulnerability assessments, and risk evaluations.
• Manage and secure identities in Microsoft Entra ID through Conditional Access and Entitlement Management.
• Develop and implement strategies for Data Loss Prevention and identify gaps in DLP coverage.
• Stay informed about the latest cyber threats, attack methodologies, and vulnerabilities to ensure TherapyNotes remains resilient against evolving risks.
• Conduct periodic system and network configuration reviews to ensure compliance with security standards.
• Identify and document cyber risks and manage mitigation, follow up on open security risks, and report issues to leadership.
• Align Zero Trust principles with organizational security goals to ensure secure access to corporate resources, both on-premises and in the cloud.
• Participate in audits and assessments, supporting governance, risk management, and compliance (GRC) efforts.

Application Security Responsibilities

• Collaborate with developmental teams to ensure security is continuously integrated into the Software Development Lifecycle (SDLC) and CI/CD pipeline.
• Enforce secure coding standards and best practices to minimize vulnerabilities and to protect the confidentiality, integrity, and availability of our customer's data.
• Perform in-depth security assessments, code reviews, and threat modeling on applications to identify potential vulnerabilities and risks.
• Ensure application security measures align with healthcare regulations and standards (e.g., HIPAA, HITRUST, and HITECH) and support regular audits.
• Collaborate with developers to remediate vulnerabilities, providing actionable guidance and ensuring effective patching or mitigation measures.
• Develop, deploy, and manage security tools and technologies (e.g., SAST, DAST, vulnerability management systems) to automate security testing and scanning processes.
• Support application security incident response activities, identifying the root cause of security incidents and contributing to resolution strategies.
• Contribute to security awareness programs for the development teams, focusing on secure coding practices and proactive security measures.

Requiredments

• Bachelor's degree in information security, information technology, computer science, or related field preferred. 
• 5+ years of experience in application security or related role.
• Strong understanding of healthcare regulations (HIPAA, HITECH, HITRUST) and their impact on application security.
• Experience working in healthcare or other highly regulated industries is preferred.
• Experience with API security, especially for integrations with other healthcare systems.
• Familiarity with HL7, or other healthcare data standards is preferred.
• Familiarity with the unique threat landscape of the healthcare industry, including ransomware and PHI-targeted attacks.
• Demonstrated experience integrating security in CI/CD pipelines in a SaaS environment.
• Understanding of secure coding practices for applications that process sensitive data.
• Industry certifications such as CISSP, SSCP or Healthcare-specific security certifications (e.g., HCISPP) are ideal.
• Prior experience securing cloud environments (Azure, AWS).
• Proven ability to conduct security assessments, vulnerability, management, and incident response.
• Strong understanding of OS platforms (Windows, Linux) and endpoint security.
• Deep understanding and experience in managing and securing cloud infrastructure and cloud-based applications.
• Expert in the latest security principles, techniques, and standards.
• Proficiency in various security systems: intrusion detection systems, anti-virus software, identity management systems, log management, content filtering, etc.

Benefits

• Competitive salary - $90,000-$130,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program

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TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

10/28/24

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About Us

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Position Description:

We are seeking a dynamic Product Manager to take the helm of user interaction and usability enhancements within our EHR system. This role involves a strategic blend of technical acumen, user insight, and market analysis to steer the product roadmap and ensure our solutions not only meet but exceed the evolving needs of our users.

In this role, you'll ensure a seamless and intuitive user experience that empowers our users to deliver the best possible care. You'll craft the product roadmap, conduct in-depth user research, and analyze competitor offerings and industry trends. Through a data-driven approach, you'll gain a deep understanding of our customers' needs and identify opportunities for us to competitively differentiate ourselves. Ultimately, your decisions will shape what gets built and prioritized to ensure TherapyNotes is the best-in-class EHR and Practice Management solution for behavioral health professionals.

Responsibilities:

• Own the product roadmap: Analyze market trends, gather user feedback, and collaborate with stakeholders to define and evolve our product vision and strategy, especially with respect to our design system, accessibility and landing pages. Develop a clear roadmap that prioritizes features based on their impact on business goals and user needs.
• Deep understanding of our customers: Possess comprehensive knowledge of the challenges and workflows of behavioral health professionals and practice managers, from solo practitioners to large group practices. Translate this understanding into intuitive and efficient product features.
• Experience in Health IT and behavioral health: Proven experience working with EHR systems and other relevant healthcare technologies is highly desirable. Similarly, candidates with a genuine understanding of the specific needs within the behavioral health domain will stand out.
• Agile leadership and cross-functional collaboration: Champion Agile methodologies, effectively prioritize work with our POs and designers, and collaborate seamlessly with our engineering, UX, sales, and customer success teams. Work closely with management, other product managers, customer success and sales to maintain alignment and coordination across the organization.
• Data-driven decision making: Leverage user feedback and analytics to measure product performance, identify opportunities for improvement, and guide feature prioritization. Continuously analyze competitor offerings and industry trends to inform product strategy. Conduct user research, including interviews, surveys, and usability testing, to identify user needs and pain points. Track and measure the success of product initiatives through key performance indicators (KPIs).
• Exceptional communication and presentation skills: Collaborate with internal and external stakeholders to continuously refine our product strategy. Collaborate with our technical writers to develop and present clear product documentation and communication materials.
• Passion for making a difference: We believe in the power of technology to improve lives. You share our passion for making a positive impact in the mental health care space.

Qualifications:

• 5+ years of experience as a software product manager, preferably in the healthcare or behavioral health SaaS industry.
• Bachelor's degree in a relevant field, such as computer science, business, or healthcare administration, is required.
• Passion for behavioral health and improving the lives of healthcare professionals.
• Deep knowledge of the behavioral health landscape and the challenges faced by practitioners is preferred.
• Experience with EHR systems and other relevant healthcare technologies is a plus.
• Proven track record of successfully launching and evolving software products.
• Strong understanding of Agile methodologies and product management best practices.
• A strong understanding of user-centered design principles and methodologies.
• Experience conducting user research, including interviews, surveys, and usability testing.
• Proven ability to analyze data and translate insights into actionable product strategies.
• Demonstrated ability to collaborate and coordinate across various departments, teams, and functions.
• Excellent communication, collaboration, and presentation skills, capable of conveying complex ideas clearly.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Bonus points for:

• Knowledge of behavioral health workflows and best practices.
• Experience with user experience (UX) design tools and systems
• Experience with the development and maintenance of design systems is a big plus

Benefits

• Competitive salary -$105,000-$135,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program

TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

#LI-Remote
#LI-PL1

10/25/2024

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About TherapyNotes

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Description

TherapyNotes is searching for a Cloud Systems Engineer to join our growing team of cloud-first technology enthusiasts.  The right candidate has an acute attention to detail and an inquisitive mind to challenge the status quo. 

Responsibilities

• Identify and champion opportunities to automate Infrastructure using Terraform and Ansible, script repetitive tasks, move legacy workloads into Kubernetes and write excellent documentation.
• Support and improve the engineering platform and Continuous Integration/Continuous Deployment pipeline containing technologies such as Azure PaaS, Kubernetes/Docker containers, GitHub, GitHub Actions, Jenkins, Octopus, and more
• Discovers and architects automated solutions to manual or inefficient processes and procedures
• Provides escalated technical guidance and support to other technology teams throughout the organization
• Improve site reliability through the implementation of detailed telemetry, based on leading and trailing indicators
• Ensure all solutions and operational activities adhere to the security and operating policies established by the organization
• Identify opportunities for improving service delivery or the health of the environment through process improvement and/or continual development of documentation and runbooks
• Provides on-call coverage for IT operational support and other duties as required

Requirements

• BS degree in Information Systems, Engineering, or equivalent work experience
• Expert with Infrastructure as Code (IaC) strategies using Terraform, configuration management such as Ansible and any scripting language such as Python, Bash, Powershell and Golang
• Expert in cloud-based compute, storage, and containerization solutions (Azure & Kubernetes preferred)
• Expert in Microsoft technologies such as Azure IaaS and Windows Server Core/2019+
• Expert in Linux server systems administration such as RedHat, Ubuntu, CentOS, and Debian
• Expert in traditional and PaaS web application technologies such as Azure Web Apps, IIS, application load balancing
• Proficiency with the Agile methodology, DevOps, Scrum, ITSM and/or ITIL principles

Benefits

• Competitive salary - $100,000-$120,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program

#LI-Remote
#LI-PL1

TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

10/16/2024

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About TherapyNotes

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Description

TherapyNotes is seeking an experienced database professional to join our growing team. The right candidate will have extensive experience with PostgreSQL databases, both on-premise and in the cloud. They will be comfortable working in a highly collaborative, DevOps culture working across the technology organization.

Responsibilities

• Responsible for designing, implementing, and maintaining critical database systems (PostgreSQL) which support a growing 24x7 SAAS platform
• Provides leadership for all policies and procedures that govern data operations, security, management and usage
• Participates in project management and sprint ceremonies to deliver solutions
• Mentors, coaches and guides members of the database team
• Communicates effectively with team members, other teams and stakeholders
• Ensures the database design and operations support the availability, scalability, and recoverability needs of the business
• Performs tuning and capacity management to ensure the database meets the performance needs of the business
• Guides and provides direction to developers and engineers on database development, design principles, query optimization, and index management in a fully automated deployment pipeline
• Provide support for development and testing including test data setup, automated testing scenarios, and dev/test environment data refreshes
• Research and evaluate emerging database technologies and trends to enhance the use of data and databases within the organization
• Accountable for complying with HIPAA security policies within the database platform
• Provides on-call coverage for production support and manage

Requirements

• BS degree in Information Systems, Engineering, or equivalent
• 10+ years experience with relational database administration
• 3+ years experience administering highly-available PostgreSQL databases
• Expert in RDBMS principles, database design and normalization
• Expert in PostgreSQL database architecture, concepts, features, and high-availability technologies
• Expert in query optimization, indexing knowledge, modeling basics, materialized views and partitioning
• Expert with PL/PgSQL, triggers, and stored procedure development and optimization in PostgreSQL
• Proficiency with operating PostgreSQL in a Linux environment
• Experience with .NET clients using PpSQL a plus
• Experience with RDBMS in the cloud a plus
• Experience with agile software development and DevOps principles a plus

Benefits

• Competitive salary - $110,000-$150,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program

#LI-Remote
#LI-PL1

TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

10/3/24

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About Us

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Description

TherapyNotes is searching for a Systems Architect Engineer to join our growing team of cloud-first technology enthusiasts.  The right candidate has an innovative, entrepreneurial instinct for identifying value and pragmatic solutions that drive the growth of the business.  

Responsibilities

• Identifies, evangelizes and architects solutions to problems across the enterprise comprised of both Windows and Linux workloads in an Azure cloud environment
• Provide problem analysis and 3rd level support of the SaaS application
• Increases the security, availability, reliability and scalability of the SaaS platform
• Increases the efficiency and effectiveness of the technology teams through the implementation of innovative solutions and processes
• Establish relationships with key technology stakeholders across the organization to understand their needs
• Ensures all solutions and operational activities adhere to the security and operating policies established by the organization
• Identifies opportunities for improving service delivery or the health of the environment through process improvement and/or continual development of documentation and runbooks

Requirements

• Bachelor's degree in Information Systems, Engineering, or equivalent
• 12+ years of experience managing high-volume SaaS products in a software development organization
• Expert in hybrid and cloud-based compute, storage, and containerization solutions (Azure, Kubernetes preferred)
• Expert with Infrastructure as Code (IaC) strategies, and variable workload (container) orchestration (Terraform, Ansible preferred)
• Expert in Continuous Integration/Continuous Delivery strategies and technologies
• Expert in Microsoft technologies such as Azure, Microsoft365, Azure AD/AADDS, Active Directory Domain Services, Windows 11, Windows Server 2019+, DHCP, DNS
• Expert in automation and scripting languages (e.g. Python, SQL, PowerShell)
• Expert in Linux server systems administration such as RedHat, CentOS, and Debian
• Expert in traditional and PaaS web application technologies such as Azure Web Apps, IIS, application load balancing
• Expert with the Agile methodology, DevOps, Scrum, ITSM and/or ITIL principles

Benefits

• Competitive salary - $130,000-$170,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program

TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

#LI-Remote
#LI-PL1

10/1/2024

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