Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100. Our platform helps companies and talent work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control, finding work they love, and growing their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our HWS Team is a global group of professionals that support Upwork’s business. Our team members are located all over the world.

As a Senior Content Designer at Upwork, you’ll create clear, consistent, and compelling content that plays a pivotal role in the user experience across our platform.

We’re looking for someone who knows how to design UX content for a SaaS product. You’ll think in terms of flows and interactions. You’ll understand how language works as a system, embodies our brand, and flexes to meet people where they are.

Work/Project Scope:

• Write clear, user-friendly product copy that simplifies complex ideas and flows.
• Identify information architecture issues and recommend IA improvements.
• Manage a content backlog, prioritize tasks, and meet deadlines.
• Contribute to standards that govern for consistency and provide enablement to cross-functional partners.
• Collaborate proactively with designers, product managers, engineers, and other cross-functional partners.
• Support teams to launch new ideas and make sure new features fit into existing product flows, including but not limited to AI-powered features and capabilities.
• Advocate for content design in product development.
• Apply UX research and data to your content decisions.
• Present your work for feedback and revise it based on input.

Must Haves (Required Skills): 

• Experience with driving UX writing, IA, and content strategy decisions. Preferably you’ve worked on SaaS products or applications.
• Expert grasp of written language, with an eye for detail and fluency in style and grammar.
• A knack for turning complex inputs into simple, intuitive outputs.
• You can demonstrate strategic thinking, and an ability to shift between small details and the big picture. You have examples of visual, systems-level thinking, such as your own concept diagrams, journey maps, sketches, flows, matrices, or whatever shape an idea takes.
• Ability to apply, seek, or contribute UX research and data in content design decisions, including to challenge your own assumptions and recognize when to change approach or opinion.
• Understanding of business goals and metrics, and how to create UX content that meets both customer and business needs.
• Ability to work well with cross-functional teams. You're a collaborative leader who can build relationships, promote content design, enable others, and preferably lead workshops.
• Strong communication skills and the ability to explain and defend your work.
• You handle challenges and changes with resilience and a growth mindset, demonstrating openness to feedback and willingness to improve.

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   

 Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

As we continue to grow, we are seeking a Product Manager to join our Enterprise product team, reporting to Enterprise Product leadership. The role involves working with top global companies in a dynamic and expanding field, addressing complex challenges as Upwork explores new ways of working with Enterprise companies.

Your Responsibilities:

• Prioritize solving problems for customers (enterprise clients, talent, internal teams), not building features for the sake of building. In other words, don’t just ‘default’ to pushing for new features and functionality; evaluate build vs. buy vs. partner first to identify and implement scalable, high-impact solutions for customers, ensuring alignment with Upwork’s strategic goals of scaling Upworks Enterprise business.
• Take full cycle ownership of your work from ideation on bold, new solutions, design, review and feedback in the final test build and after release, and be proactive & curious throughout the process.
• Prioritize speed and creating an impact over perfection.
• Be passionate about doing product work, not just managing/maintaining the existing platform
• Focus on creating new solutions based on enterprise client needs. Identify client problems proactively, define high-impact solutions, and drive implementation of new solutions to achieve product-market fit. 

What it takes to catch our eye:

• 4+ years of product management experience in a fast-paced environment (ideally scaleup/start-up). Experience in the HRTech space is a nice-to-have, not a must-have
• Experience with products that are consumption-driven, not just SaaS. Ideally, experience at a company that is a tech-enabled services company. Preferably, at a company that is selling to enterprise customers; experience with ‘enterprise-grade use cases (complex, diverse, high volume).
• A good grasp of technical concepts relevant to the product. Technical background is a plus.
• Excellent communication and collaboration skills, with a demonstrated ability to work effectively with cross-functional teams, while driving results.
• Passionate about creating delightful experiences for both the end-user and our teams.
• Comfortable with ambiguity and being pro-active
• Invested in creating real impact, not just incremental improvements.
• Major plus: used/experimented/done work with LLMs and “post chat GPT AI” and has successfully leveraged these cutting-edge technologies to drive innovation and develop forward-thinking solutions that align with and propel Upwork’s strategic objectives in the evolving work marketplace.

Come change how the world works.

At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. And oh yeah, we've also got amazing benefits - including medical insurance for you and your family, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, and a generous Employee Stock Purchase Plan. Check out our Life at Upwork page to learn more about our benefits and the employee experience.

Check out our Careers page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Additionally, a criminal background check may be run on a candidate after a conditional offer of employment is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

The Machine Learning Infrastructure & Data team is responsible for architecting and building the foundational systems and tools that enable efficient development, deployment, and management of machine learning models at scale.

As a Senior ML Infra Engineer in the Machine Learning Infrastructure & Data team, you will play a pivotal role in designing, developing, and maintaining robust and scalable infrastructure components to support the company's machine learning initiatives. You will collaborate closely with cross-functional teams including machine learning researchers, data scientists, and software engineers to build state-of-the-art platforms and tools that accelerate the development and deployment of machine learning models.

Your Responsibilities:

• Design, implement, and optimize distributed systems and infrastructure components to support large-scale machine learning workflows, including data ingestion, feature engineering, model training, and serving.
• Develop and maintain frameworks, libraries, and tools to streamline the end-to-end machine learning lifecycle, from data preparation and experimentation to model deployment and monitoring.
• Architect and implement highly available, fault-tolerant, and secure systems that meet the performance and scalability requirements of production machine learning workloads.
• Collaborate with machine learning researchers and data scientists to understand their requirements and translate them into scalable and efficient software solutions.
• Stay current with the latest advancements in machine learning infrastructure, distributed computing, and cloud technologies, and integrate them into our platform to drive innovation.
• Mentor junior engineers, conduct code reviews, and uphold engineering best practices to ensure the delivery of high-quality software solutions.

What it takes to catch our eye:

• Passion for ML Infrastructure: We value enthusiasm for advancing ML infrastructure.
• Proven Impact: Show us your track record of delivering impactful solutions.
• Innovative Thinker: Bring creativity and fresh ideas to the table.
• Technical Proficiency: Solid foundation in software engineering and ML concepts.
• Collaborative Mindset: Strong communication and teamwork skills are a must.
• Continuous Learner: Stay updated with the latest advancements in the field.
• Problem-Solving Skills: Ability to tackle complex problems effectively.
• Adaptability: Thrive in a fast-paced, dynamic environment.

The annual base salary for this position in California and Washington ranges from $144000 - $230000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Additionally, a criminal background check may be run on a candidate after a conditional offer of employment is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

Are you a driven sales professional with a passion for building strong business relationships and driving impactful results? Upwork is seeking a results-oriented individual to join our Enterprise Sales team, where you will play a pivotal role in delivering value-driven solutions to enterprise clients. In this role, you will leverage your consultative sales expertise to prospect and secure new business, exceed ambitious sales goals, and collaborate across teams to deliver exceptional outcomes. If you thrive in fast-paced, autonomous environments and excel at creating business cases, driving urgency, and influencing decision-makers at the C-suite level, we invite you to bring your strategic thinking and proven track record to Upwork Enterprise.

Your Responsibilities: 

• Demonstrate a strong business case for Upwork Enterprise through a consultative and value driven sales process
• Meet and exceed high volume sales goals through prospecting, qualifying, and managing new sales opportunities in additional to leading contract negotiations
• Identify, prioritize, and track progress towards key account metrics and annual quota
• Partner with customer success, solutions and business development teams to drive sales results
• Prospect and generate net new business opportunities and develop relationships through deal execution
• Consistently meet quota attainment quarter over quarter

What It Takes to Catch Our Eye: 

• 2+ years of proven success in net new client/logo acquisition
• 2+ years of consistent over achievement of sales quota; and experience working with Enterprise clients
• Expertise selling software, human capital management technology, or within the staffing or recruiting industry preferred
• Experience selling solutions that require new budget creation will also be considered
• Experience creating urgency and managing sales cycles from 3-4 months
• Strong background in outbound prospecting
• Experience building a business case and delivering return on investment
• Proven self-starter and problem solver - resourceful, analytical, and someone that works well in autonomous environments
• Ability to communicate effectively and build trust with individuals at all levels of an organization with a heavy focus on the C-Suite
• Strategic and creative thinking that enables you to understand industry and customer trends and apply those insights to deliver business results
• Proficient in handling a CRM, Salesforce preferred
• Strong proficiency in computer skills
• Excellent written and oral presentation skills

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Additionally, a criminal background check may be run on a candidate after a conditional offer of employment is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

The Sr. Director, Corporate Analytics oversees Upwork's Corporate Analytics function, leading several verticals that provide critical analytical support to Business Units across the company. This role includes responsibility for Upwork’s Marketplace Analytics, Enterprise Analytics, Marketing Analytics, CX& Trust and Payments Analytics  functions. You will act as a trusted advisor to senior leaders, translating data into actionable insights, and driving strategic decisions across the organization.

As Sr. Director, you will lead and inspire a high-performing Analytics team, ensuring their work delivers measurable business impact. You’ll shape Upwork’s Analytics strategy, drive innovation in our use of data, and foster a culture of collaboration, curiosity, and excellence.

Your Responsibilities

• Lead Corporate Analytics: Oversee Upwork's Corporate Analytics function, managing multiple verticals to deliver tailored analytical support to business units across the organization.

• Advise Senior Leaders: Partner with executive leadership to deliver insights on user behavior, product performance, and risk mitigation, ensuring data-driven decision-making.

• Drive Analytics Strategy: Develop and execute the analytical strategies and frameworks that underpin Upwork’s growth and operational excellence.

• Build and Lead a High-Performing Team: Mentor and manage a team of experienced analysts, providing oversight, thought leadership, and opportunities for professional growth.

• Enhance Data Infrastructure: Collaborate with product and engineering teams to improve data systems and tools, enabling analysts and teams to work effectively.

• Foster Creativity and Insight: Identify innovative, non-obvious analytical approaches to solve complex problems, driving impactful solutions for a dual-sided marketplace.

What It Takes to Catch Our Eye

• 10+ years of experience as an analyst and analytics leader, with a proven ability to partner with senior executives and translate business questions into actionable insights.

• Demonstrated success in building and scaling analytics teams, including experience leading teams of 8+ analysts across multiple functions.

• Expertise in managing analytics projects end-to-end, delivering clear, actionable recommendations with measurable business outcomes.

• Deep knowledge of SQL and proficiency in analytics tools like Python, R, or similar platforms; experience with Looker is a plus.

• Strong data storytelling skills, with the ability to distill complex data into compelling narratives for stakeholders at all levels.

How to Really Impress Us

• Experience working within a two-sided marketplace (e.g., eBay, Airbnb, Etsy, Lyft) and a strong understanding of the dynamics of these ecosystems.

• A background in trust & safety, payments, or risk, with a proven ability to identify patterns and mitigate risks in complex environments.

• A passion for diving deep into data, collaborating across teams, and taking action to solve tough challenges.

• Demonstrated ability to balance strategic oversight with hands-on contributions when needed.

• Distinctive ability to understand and structure problems, derive analytical oriented solutions and communicate them in an impactful and action oriented way 

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Additionally, a criminal background check may be run on a candidate after a conditional offer of employment is made.  Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.