RollWorks, a division of NextRoll, is seeking a Account Manager. In this role, you will be part of the Account Management Team, a growing and skilled team managing the renewal relationships and expansion strategies of RollWork’s Strategic customers. You will own, drive, and lead the renewal management for a subset of Strategic customers, and work collaboratively with the Customer Success Managers (CSMs). You will be working with an industry-defining team with a clear vision, surrounded by intelligent and caring individuals who are passionate about tackling challenges together. This role offers the opportunity to have a significant business impact on a rapidly growing company in a developing space.

Unsure that you check all the boxes? You should still apply! We’ll review your application for other opportunities. We're always on the lookout for talented people and we're committed to developing each employee's career with over 1,800 training classes offered every year.

The impact you’ll make:

• Strategic Account Managers are responsible for the commercial aspect of the customer’s business by focusing on retaining and growing their book of business with roughly 20-30 accounts, by ultimately driving more revenue and creating marketing and sales success for their customers.
• Work harmoniously with their appointed Senior Customer Success Manager(s) as they are aligned to CSM(s) to support their book of customers jointly.
• Develop and expand into cross-functional relationships across several customer departments to build value and interest for each role.
• Manage contracts, negotiations, billing, legal, and financial questions internally and externally for the customer relating to their relationship and agreement with RollWorks.
• Work collaboratively with the new business and onboarding teams to ensure a frictionless and standardized new customer experience.
• Develop relationships internally to advise and improve processes and support our customers more effectively and efficiently including: Customer Success, Solution Consultants, Product, Finance, Revenue Operations, and Legal.

Skills you’ll bring:

• 3-5 years of successful technology Account Management experience, strong preference with experience in B2B SaaS, ad-tech, and/or digital marketing.
• Track record of success in customer facing roles.
• Proven ability to achieve a quarterly managed sales quota, with proficient experience in expanding deals, alongside managing sales processes.
• Experience working in a dynamic, evolving, high-energy sales culture.
• Able to travel quarterly to meet customers.

Benefits and perks:

• Competitive salary and equity
• 100% employee coverage for medical, dental and vision premiums
• Short and long term disability benefits at no cost to the employee
• Basic life and AD&D insurance at no cost to the employee
• 401K Plan (Pre-tax and Roth)
• 4 weeks of paid time off and work/life balance
• Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
• Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
• Join a community of fellow Rollers as a member of one of our Employee Resource Groups 
• Ample opportunities to volunteer with local organizations with NextRoll Gives Back
• For additional benefits not mentioned, visit our Careers page

Additional Information:

Minimum salary of $73,950  to maximum salary of $107,100 + commission + equity + benefits. On-target earnings are 30% of base and will be paid quarterly based on achievement of sales targets.

The range provided is NextRoll’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors.

About RollWorks: 

At RollWorks, we get buyers. We've spent 15 years collecting and refining 4.2 billion digital profiles, representing the most comprehensive and trustworthy buyer dataset on the market. We use AI and machine learning to turn buyer data into actionable insights and help customers activate those insights to drive full-funnel outcomes using our exceptional native B2B advertising product and integrations into 24 additional marketing and sales tools. By marrying cutting-edge buyer data, insights, and activation capabilities with our industry-leading ease of use, we enable growth-oriented B2B marketers to deeply understand their buyers and rapidly drive business results.

We are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. Learn more about our DEI impact via our DEI Annual Report on our Culture page. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact candidateacommodations@nextroll.com.

The Role

The Account Management team at Addepar is responsible for cultivating critical relationships and growing revenue.

This is an exciting opportunity to join a fast-growing entrepreneurial company. We’re looking for a leader who thrives in fast-paced environments and enjoys the challenge of working with varied clients with complex needs. The ideal candidate is comfortable working hands-on, is high-reaching, and is results-based.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $126,000 - $196,000 (base salary)  + bonus + equity + benefits. 

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

What You’ll Do

• Work cross-functionally to drive revenue growth across a portfolio of clients through renewals & additional products
• In conjunction with the Client Engagement & Success Management (CESM) team, cultivate relationships across your portfolio of assigned clients, connecting with key business executives from C-level on down.
• Partner with the CESM team to deliver scheduled business reviews to key business contacts to increase awareness and growth around the full suite of Addepar products.
• Develop a strategic and targeted approach to attain and exceed annual sales quota and net retention targets.
• Maintain accurate forecasting and pipeline management
• Lead renewal process
• Use Salesforce effectively to run the sales process from lead generation to closing and maintaining relevant data

Who You Are

• 8+ years of account management experience
• Track record of successfully implementing sales strategies, meeting and exceeding goals
• Strong executive presence and ability to successfully navigate all levels of highly matrixed organizations
• Experience developing and selling sophisticated business solutions at the C-Suite level
• Outstanding communication and presentation skills to C-level executives
• Ability to influence internal and external decision-makers and get results
• Strong time management and prioritization skills
• Demonstrates strong customer focus
• Work constructively with others to build consensus
• Experience working in Financial Services or Fintech preferred

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

Responsible for executing on retention and expansion goals, the AM ensures Invoca is aligned with the customers' needs and expectations by working cross-functionally with Customer Success and Account Executives to ensure the renewal and growth of every customer. In this position, you will be expected to craft and execute strategic account plans, support customer relationships, and demonstrate and quantify platform/feature value to ultimately ensure subscription renewal and expansion.

You Will:

• Drive Account Success: Take ownership of a portfolio of corporate accounts, ensuring their successful adoption, growth, and renewal by meeting and exceeding key performance metrics.

• Strategic Account Planning: Develop and implement strategic account plans tailored to each customer’s needs, driving growth and maximizing the value of Invoca Call Analytics.
• Customer Relationship Management: Cultivate and maintain strong relationships with key stakeholders at all levels within the customer organization, ensuring high satisfaction and retention rates.
• Proactive Engagement: Lead proactive efforts to identify opportunities for account expansion and enhancement, including designing and executing initiatives to boost platform adoption and utilization.
• Software Demonstrations: Conduct impactful software demonstrations and create compelling presentations to effectively showcase Invoca’s value propositions and differentiators.
• Value Proposition Communication: Clearly communicate Invoca’s value proposition and benefits, tailoring messages to address specific client needs and challenges.
• Forecasting and Reporting: Own and report on the renewal, expansion, and retention forecasts with accuracy, providing insights and strategies to achieve growth targets.
• Cross-Functional Collaboration: Collaborate closely with internal teams, including Account Executives and Customer Success, to ensure smooth transitions, Customer Success Plans, and alignment with customer objectives.
• Negotiation and Closure: Manage complex negotiations for renewals and expansions, working to close deals that deliver mutual value and drive long-term customer success.

You Have:

• Experience: 2+ years of on-quota, B2B SaaS experience with a focus on marketing tech and/or ad tech for large organizations.
• Industry Knowledge: Fundamental understanding of online advertising and marketing technology with experience in account management or sales.
• Technical Proficiency: Skilled in using modern SaaS tech stack including Salesforce, LinkedIn, Slack, and Business Intelligence Systems.
• Communication Skills: Strong verbal and written communication skills, with the ability to build rapport and trust with clients through a consultative approach.
• Negotiation Skills: Experience negotiating business terms and managing documentation such as MSSAs and SOWs.

Nice to Haves: 

• Marketing Tech Experience: Experience working with marketing technology such as Google AdWords, Analytics, Bid Management, or programmatic media platforms; experience with competitors is a plus.
• Vertical Experience: Experience selling into Travel, Insurance, Telecom, Financial Services, Auto, and Home Services verticals is a plus.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $85,500 to $100,000Salary Range / plus commission potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

We are seeking a Senior Account Manager (AM) to drive continued value and expansion within a portfolio of Invoca’s mid-market and enterprise accounts. Responsible for executing on retention and expansion goals, the Senior AM ensures Invoca is aligned with the customers’ needs and expectations by working cross-functionally with Customer Success and Account Executives to ensure the renewal and growth of every customer. In this position, you will be expected to craft and execute strategic account plans, support customer relationships, demonstrate and quantify platform/feature value to ultimately ensure subscription renewal and expansion.

You Will:

• Strategic Leadership: Develop and execute high-level strategic account plans that drive growth and retention across a portfolio of mid-market and enterprise accounts.
• Cross-Functional Collaboration: Lead coordination efforts with  Account Executives to ensure seamless transitions alignment with customer needs. Plus provide Customer Success in the creation and delivery of Customer Success Plans.
• Senior Stakeholder Engagement: Present and negotiate with C-suite executives and senior management, leveraging deep industry knowledge to drive complex renewals and expansions.
• Performance Reporting: Own and report on the renewal, expansion, and retention forecast with actionable insights and recommendations.
• Account Growth: Design and implement strategic initiatives to increase adoption and usage of Invoca Call Analytics across accounts.
• Software Demonstrations: Lead the creation and execution of compelling software demonstrations and presentations to showcase Invoca’s value propositions and differentiators.
• Value Proposition Communication: Articulate the unique value and benefits of Invoca’s platform and features to clients, tailoring messages to meet their specific needs.
• Complex Negotiations: Handle complex contract negotiations and documentation, ensuring favorable terms and long-term customer satisfaction.

You Have:

• Experience: 5+ years of on-quota, B2B SaaS experience with a focus on marketing tech and ad tech for large, complex organizations.
• Industry Knowledge: Extensive understanding of online advertising, marketing technology, and advanced SaaS sales tech stack including Salesforce, LinkedIn, and Business Intelligence Systems.
• Leadership Skills: Proven ability to lead and mentor teams, and manage complex account strategies.
• Negotiation Expertise: Experience negotiating business terms with senior management and executives, including MSSAs, Order Forms, and SOWs.
• Advanced Communication: Exceptional ability to connect with all levels of the customer’s organization, with advanced skills in crafting proposals, presentations, and communications.

Nice to Haves: 

• Marketing Tech Experience: Experience working with marketing technology such as Google AdWords, Analytics, Bid Management, or programmatic media platforms; experience with competitors is a plus.
• Vertical Experience: Experience selling into Travel, Insurance, Telecom, Financial Services, Auto, and Home Services verticals is a plus.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, 3 days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $100,000 to $115,000/ plus commission potential

  This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

The Role

The Account Management team at Addepar is responsible for growing our existing business and working closely with our clients. This is an exciting opportunity to join a fast-growing entrepreneurial company. We’re looking for a team member who thrives in fast-paced environments and enjoys the challenge of working with varied clients with complex needs. The ideal candidate is comfortable working hands-on, is high-reaching, and is results-driven.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $72,000 - $113,000(base salary)  + bonus + equity + benefits. 

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

What You’ll Do

As an Account Manager, you will:

• Successfully manage and lead multiple ongoing client renewals and upsell opportunities
• Comfortable overseeing a large book of business across a wide range of clients including Registered Investment Advisors (RIAs), Family Offices, and Multi Family Offices
• Act as relationship owner and escalation point, building meaningful relationships with the C-suite to drive business outcomes
• Work cross-functionally to drive revenue growth across a portfolio of clients for Addepar products
• Develop a strategic and targeted approach to attain and exceed annual sales quota and net retention targets
• Maintain accurate forecasting and pipeline management
• Use Salesforce effectively to run the sales process

Who You Are

To be successful in this role, you should have:

• 2+ years of Account Management experience
• Demonstrated success in implementing sales strategies and exceeding objectives
• The ability to navigate all levels of partner organizations
• An interest in developing and selling sophisticated business solutions at the C-Suite level
• Excellent communication and presentation skills
• The skill to effectively persuade internal and external decision-makers and achieve desired outcomes.
• Strong time management and prioritization abilities
• Experience in the Financial Services or Fintech industry preferred

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. 

Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Department

Renewals Account Managers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

Location:Singapore, Kuala Lumpur, Sydney

What you'll do

As a Renewal Account Manager, you will be responsible for owning and maximizing renewal value of Cloudflare’s largest Enterprise customers. You will do this by building and leveraging C-level relationships and presenting and articulating ROI with key stakeholders.

You will use your strong business acumen and technical understanding to work alongside your account team to articulate business value and make compelling recommendations to customers. 

You will leverage your experience to accurately plan, forecast, and prioritize work in order to maximize outcomes.

Additional responsibilities will include:

• Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
• Customer engagement from onboarding through the entire customer lifecycle
• Negotiate and execute renewal contracts in accordance with customer objectives
• Able to prioritize effectively to handle multiple deals at the same time
• Analyze data and leverage tools to identify opportunities and business value
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• < 25% travel

Examples of desirable skills, knowledge and experience

• Minimum of 5 years of experience in Inside or Field sales or Renewal management
• 5+ years relative industry experience
• Expertise in SaaS retention and sales process
• Experience working with senior or C-level customer stakeholders
• Excellent knowledge of value driven sales
• Excellent problem solving skills with the ability to creatively achieve resolutions
• Demonstrated ability to handle multiple tasks in an efficient and professional manner
• Strong Communication skills both written and verbal and the ability to present to multiple different personas
• Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
• Bachelor’s Degree or equivalent experience is preferred

Overview:

As an Account Manager, you will be responsible for owning, managing and growing a book of business.  Your book will consist of business customers in varying industries including but not limited to: Office, Property Management, Contractor, Interior Design, and Accomodations.  In this role you will be responsible for establishing new relationships, prospecting new business, and growing existing accounts through proactive sales outreach. You are expected to leverage sales and service partners to support the customer journey and their relationship with Wayfair Professional. 

This role requires a high level of collaboration, adaptability, ownership, and the ability to achieve high sales and performance expectations.
 

What Does A Business Account Manager (BAM) Do?  

• Manage Sales Portfolio: You are responsible for effectively maintaining and growing your book of business quarter over quarter by applying the Wayfair sales process and managing a pipeline of opportunities. 
• Build Rapport and Influence Sales: Conduct engaging conversations through phone and email outreach with the objective of growing customer relationships through repeat sales and a continuous pipeline of opportunity.
• Meet a High Performance Bar:You will meet or exceed all sales metrics, not limited to but including, revenue and productivity goals.
• Provide a Top Tier Customer Experience: You’ll support customer experience from enrollment through mature customer relationships as they expand their business with Wayfair Professional
• Effectively Time Manage: Schedule appointments and assist customers with purchasing from the Wayfair Professional site leveraging strong product knowledge, sourcing and industry expertise.
• Provide Subject Matter Expertise: Act as a subject matter expert on Wayfair Professional’s comprehensive value, product and service capabilities.
• Collaborate: Effectively work alongside peers, partners, and suppliers to provide an exceptional customer experience.
• Problem Solve:Exhibit a problem solving, solution driven mindset in all situations
• Act as a Brand Ambassador: Embody the Wayfair People Principles as a North Star in all your work to provide a first class customer experience.

What are the Requirements?

• Pay:This position has a performance-based compensation structure that includes a base salary range estimate of $32,000 - $38,000 per year with specifics determined by geography and cost of living considerations. You are also eligible to earn uncapped quarterly bonus based on your performance, range of earnings to be discussed during the interview. 
• Location:This is a work from home position where you will be working virtually.
• Sales Experience:1 - 3 years of previous outbound sales experience with previously demonstrated success in meeting or exceeding KPI’s or performance metrics
• Book Management:1+ year of book management experience (B2B sales preferred)
• B2B Knowledge: B2B sales knowledge, strong business acumen, and ability to execute project needs analysis
• Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry 
• Ownership: Taking ownership for driving your professional and sales development plans to remain aligned with the business expectations.
• Effective Communications: Strong command of written and verbal communications to drive your performance.
• Technical Proficiency: Experience with email, video conferencing, CRM, and spreadsheets (Proficiency with Salesforce.com, Google Suite, Zoom/Google Meet, and previous experience working remotely are all preferred qualifications)
• Schedule Adherence:If not located in Eastern Time Zone (ET), you must be able to commit to logging  on at your time zone equivalent of 8AM ET
• Training: Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any absences, time off, or tardiness during this initial time frame.

What are the Benefits?

• Insurance: Wayfair offers Health, Dental, and Vision insurance coverage options starting Day 1!
• Time Off Options: You will start accruing PTO immediately, 7 paid federal holidays, 1 floating holiday, paid/unpaid parental leave options, and more.
• 401(k): Wayfair offers 401k savings with company match up to 4%.
• Employee Discount: You’ll receive a dynamic Wayfair discount for use on items you wish to purchase for your own space.
• Bonuses: There will be competitive bonus potential based on performance against sales metrics
• Sales Contests: SPIFFs and contests for additional earning potential.
• Tuition Reimbursement: Full-Time Employees who have worked at Wayfair for at least six months are eligible to receive tuition reimbursement for pre-approved courses from an accredited, post-secondary institution up to a maximum of $5,250 per year.
• Referral Bonus: Know great talent? Wayfair offers a referral bonus for each of your eligible referrals that are hired. ($500 per eligible referral)

Collaborative and Inclusive Environment: Enjoy a collaborative work environment and team culture.

About the Role:

Bloomreach is seeking a motivatedStrategic Account Manager who loves driving revenue growth and successful outcomes for some of the world’s leading companies. 

In this role, you’ll be helping customers optimize their investment in Bloomreach’s market-leading, algorithm-driven approach to creating a truly connected customer experience.  You are passionate about growing your book of business with successful customer renewals, upsells, and cross-sells. You are a resource quarterback, partnering with internal teams (Customer Success, Product, Marketing, Engineering, Services) to drive meaningful results for your customers. Come join us and be part of the evolution of the digital customer experience. 

Your job will be to:

• Own the relationship with key accounts
• Develop and expand business, through C-level relationships, across brands
• Ensure renegotiation of contracts at point of renewal
• Identify, work, and close upsell and cross sell opportunities

In this role you will be responsible for:

• Drive Bloomreach revenue growth with successful renewals, upsells and cross-sells growth
• Use your digital technology experience to understand and discuss complex products and identify ways to optimize product performance
• Leverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth
• Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to drive successful customer outcomes
• Operate with a sense of urgency with an outcome + results-oriented approach to customer success
• Own a portfolio of existing accounts and take responsibility for their retention and growth (cross-sell and upsell).
• Proactively own renewals in key accounts in cooperation with the Customer Success team.
• Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage
• Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings
• Stay abreast of industry changes and trends
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations

Professional experience

• 6+ years of experience in Account Management, Customer Success, Sales or Consulting, leading large enterprise customers. Focus on platforms providing business value such as commerce, CRM, ERP, HCM, are a plus. Commerce or Digital Experience backgrounds strongly encouraged
• Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives
• Highly collaborative leadership profile. Action and outcome oriented
• Martech | Adtech | Search knowledge is a plus
• Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives
• Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
• Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota.
• Knowledge and use of CRM and forecasting tools is required

Excited? Join us and transform the future of commerce experiences.

The on-target-earnings range for this position is $190,000-$225,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional Benefits:

• Health care including medical, dental, and vision insurance
• 401k Plan with employer contribution

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

What We Offer 

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses and equity plan
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

The salary range for this role is $70,000 to $80,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI_JV1

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Mid-Market Account Manager (MMAM), joining our Sales team.

What you bring

• Proven success in building key customer relationships, including key decision makers and champions to drive successful client outcomes, grow accounts, and drive revenue outcomes
• Demonstrated strong ability and track record in growing existing accounts, driving net new expansion bookings within customer accounts, and identifying upselling/cross-selling opportunities within mid-market or enterprise accounts
• Aptitude and eagerness to form deep senior-level relationships across customer organizations.
• Maintain consistent communication with key customer contacts and advocates on their needs, as well as eliciting feedback on our products and services on how we can improve and support them further.
• Able to create, execute, and adapt proactive client strategies to achieve goals.
• Ability to confidently develop pipeline, forecast outcomes, and provide accurate reporting data.
• Strong knowledge of sales processes.
• Strong background in Account Management is preferable, or related SaaS or platform sales experience.
• Excellent verbal and written communication skills.
• Business fluency in English is essential.
• It's not required to have experience working remotely, but considered a plus.

Key Responsibilities 

• Build and maintain strong relationship with key decision makers and champions to be able to drive sales
• Remain in frequent contact with the customers and build strategic and partnership-based customer relationships.
• Build understanding of clients business and become a strategic partner
• Identify new expansion, upsell, and cross-sell business opportunities and push through the sales motion and cycle.
• Meet and exceed sales quota based on role level and manage the entire sales cycle.
• Present to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions.
• Own the customer relationship and complete the cycle from sale to business completion.
• Generate customer retention initiatives and participate in key strategic events to nurture customer relationships.
• Work with other cross-functional teams to ensure customer success.

Practicals

• You'll report to: Sales Manager, Account Management
• Team: Sales
• Location: EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $88,000 USD to $190,00 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Role Play with manager and team members 
4. Interview with VP of Sales 
5. Prior employment verification check 

Do you have an exceptional business development and account management focus? Skilled in identifying, building client relationships and expanding accounts? With a personal drive to develop and enhance your career? Join the Wayfair rocket ship!

Contract:Full Time 

Location:UK based- Work from home

Travel:Flexibility to travel to clients and Wayfair site

Due to Wayfairs continued growth strategy we are looking to create a logistic network/ large parcel courier focused sales team focused on the UK and Ireland market.  Based at home or from one of our offices, as our Client Account Manager you will harness strong partnerships within our existing accounts, promoting our full product range, understanding our client’s vision and requirements to enhance their customer experience.

In return, Wayfair will offer you an exciting and challenging environment, to support and harness your personal development and open career opportunities internationally.  Whilst also rewarding you with a quarterly bonus incentive, team and business awards and recognition. Initially this role is a fixed 6 month contract with potential to expand. 

What You'll Do:

• Actively identify and target new business opportunities, qualifying and securing business meetings 
• Build and maintain relationships with new and existing clients, acting as a first point of contact for any issues or escalations.
• Effectively manage and resolve all client queries, leveraging and escalating for cross functional support where suitable.
• Establish and maintain market mapping of competitors and potential current & future prospects.
• Support clients and stakeholders with ad hoc administrative and reporting requirements;
• Ensure accurate and timely billing processes for clients
• Provide support for business development initiatives and any other project related activities;

What You'll Have:

• Proven track record in Account Management and/or Sales highlighting a strength in developing and expanding accounts- eCommerce / B2B sales experience is an advantage.
• Are an effective communicator, displaying strong listening skills to engage, collaborate and qualify opportunities.
• Display a passion for providing and enhancing customer experience and satisfaction.
• Self-motivated, resilient/ adaptable and focused to operate independently with minimal supervision.
• Are results driven, detail oriented and a motivated team player who thrives within a targeted environment.
• Have strong IT skills, with the agility to learn and adapt to new technologies and systems.

Although not essential, any specific industry knowledge in 3PL, logistics, freight forwarding, supply chain would also be of interest, however if you have the appetite to join a fast paced, agile and forward thinking business we can't wait to meet you.  

Click Apply & get chatting with a Wayfair today!

Disclaimer: Kindly note, Wayfair uses a multiple of job titles for optimisation purposes from the actual contracted title.