Community Manager Remote Jobs

9 Results

20d

Community Manager

Casebook PBCNew York, NY, Remote
agileBachelor's degreeB2B

Casebook PBC is hiring a Remote Community Manager

Job Description

The Customer Experience Team:

At Casebook, our Customer Experience Team is responsible for the end to end customer experience, so our aim is to enable our customers to maximize their impact. As an all remote team, we pride ourselves on our dynamic team environment, where collaboration, innovation and fun come together. Together, we work tirelessly to ensure that our customers receive the assistance and guidance they need to succeed. Join us and be a part of a team that's passionate about making a difference for our users every day.

Job Title:

Community Manager

Reports to: CCO

Job Summary:

The Casebook Customer Experience team seeks an experienced and entrepreneurial Community Manager to join our expanding team. Reporting directly to the Chief Customer Officer, this role demands a driven self-starter with a background in community management, preferably within the nonprofit sector or with a demonstrated understanding of its dynamics.

 

What You Will Be Doing:

  • Establish and manage communities for customers, including online forums and in-person user group events.
  • Create, curate, and moderate engaging content tailored to the community's interests.
  • Develop events, groups, and activities to foster member engagement and advocacy.
  • Address community inquiries and feedback, sharing insights with internal teams, including product and marketing.
  • Identify and cultivate key advocates within the community, tracking their interest in becoming customer champions, references, or contributors to case studies.
  • Devise strategies and plans to effectively communicate and engage with customers, providing them with valuable insights, best practices, product updates, and trends.
  • Drive review activity on peer review sites and communities like G2, TrustRadius, Capterra, and Gartner Peer Insights.
  • Establish a Customer Advisory Board to formalize feedback mechanisms on our product roadmap and glean insights from CAB members.
  • Innovate and propose initiatives to enhance the impact of the function and achieve scalable outcomes.

Qualifications

What Makes You a Great Fit for the Team:

  • Proven experience as a community manager or in a similar role.
  • Track record of planning and leading successful community initiatives.
  • Ability to identify and monitor relevant community KPIs.
  • Strong verbal and written communication skills.
  • Exceptional interpersonal and presentation abilities.
  • Hands-on experience with social media management.
  • Proficiency in interpreting website traffic and understanding online marketing principles.
  • Attention to detail, critical thinking, and problem-solving skills.
  • Bachelor's degree in Marketing or a relevant field.
  • Ability to thrive in a fast-paced, agile environment and prioritize tasks effectively.
  • Familiarity with technologies crucial for the role's success.
  • 3+ years of experience in a similar role within growth-stage B2B SaaS environments.
  • Experience working with or for nonprofit organizations or government agencies is advantageous.

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Genesis is hiring a Remote Game Community Manager

SUITSME— компанія, яка розробляє однойменний мобільний застосунок, у якому гравці беруть участь модних викликах в ролі стиліста, створюючи креативні образи для свого аватару. SUITSME має 10 мільйонів завантажень у всьому світі та понад 80 тисяч активних користувачів щодня.

As the SUITSME Game Community Manager, you will be responsible for fostering a vibrant and engaged community across Facebook and Discord platforms. Your primary objectives will include maintaining active communication channels, entertaining and engaging with the community, addressing player issues, and promoting a friendly and supportive atmosphere. The ultimate goal of this position is to enhance player retention, cultivate brand ambassadors, and ensure a positive and enjoyable experience for all players. PASSION is the key! Ideal candidate should be passionate about fashion games.

Вимоги:

  • Попередній досвід роботи з ком'юніті, соціальними мережами або в суміжних сферах;
  • Відмінні навички письмової та усної комунікації, доброзичлива манера спілкування;
  • Сильні навички міжособистісного спілкування з умінням будувати стосунки та розвивати ком'юніті;
  • Пристрасть до ігор та знайомство з грою SUITSME або подібними іграми;
  • Вміння користуватися соціальними мережами, онлайн-форумами та комунікаційними інструментами;
  • Навички вирішення проблем та вміння ефективно вирішувати питання та проблеми гравців;
  • Креативність та інноваційність для розробки цікавого контенту та ініціатив спільноти;
  • Високий рівень англ. мови ( В2 і вище);
  • Здатність працювати самостійно та в команді у швидкоплинному середовищі.

Буде плюсом:

  • Досвід роботи з інструментами управління ком'юніті та аналітичними платформами;
  • Знання процесів розробки ігор та тенденцій індустрії;
  • Вміння створювати візуальні матеріали для соціальних мереж.

Ваші задачі:

  • Взаємодія з ком'юніті: Активно взаємодіяти з ігровою спільнотою SUITSME на Facebook та Discord, ініціювати та брати участь у дискусіях, відповідати на коментарі та повідомлення, а також сприяти створенню дружнього середовища;
  • Розваги: Створювати та поширювати розважальний та захоплюючий контент, такий як меми, опитування, конкурси та події спільноти, щоб зацікавити гравців та залучити їх до гри;
  • Вирішення проблем: Бути основною контактною особою для запитів, відгуків та скарг гравців. Вирішувати проблеми гравців швидко та професійно, надавати корисні рішення та забезпечувати позитивний досвід гравців;
  • Дружнє спілкування:Сприяти дружньому та шанобливому спілкуванню всередині спільноти, модеруючи дискусії, забезпечуючи дотримання правил спільноти та конструктивно вирішуючи конфлікти чи суперечки;
  • Підтримка ком'юніті: Надавати підтримку та допомогу учасникам спільноти, які стикаються з технічними проблемами, питаннями щодо ігрового процесу чи іншими проблемами, пов'язаними з грою. Співпрацювати з командою розробників для ескалації та вирішення складніших проблем, якщо це необхідно;
  • Утримання гравців: Впроваджувати стратегії для підвищення рівня утримання та лояльності гравців, такі як організація регулярних заходів для спільноти, створення ексклюзивних нагород або заохочень для активних гравців;
  • Амбасадорство бренду: Виявляти та розвивати пристрасних і впливових гравців, які можуть їхній позитивний досвід, залучати нових гравців і сприяти загальному зростанню та успіху спільноти.

Що ми пропонуємо:

  • Віддалена робота;
  • Гнучкий графік роботи;
  • 20 робочих днів оплачуваної відпустки;
  • Оплачувані лікарняні;
  • Медичне страхування;
  • Корпоративні заходи.


Qualifications:

  • Previous experience in community management, social media management, or a related field;
  • Excellent written and verbal communication skills, with a friendly and approachable demeanor;
  • Strong interpersonal skills with the ability to build relationships and foster a sense of community;
  • Passion for gaming and familiarity with the SUITSME game or similar titles;
  • Proficiency in using social media platforms, online forums, and communication tools;
  • Problem-solving skills and the ability to effectively address player issues and concerns;
  • Creativity and innovation to develop engaging content and community initiatives;
  • Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

  • Experience with community management tools and analytics platforms.
  • Familiarity with game development processes and industry trends.
  • Ability to create visuals for social media.

Key Responsibilities:

  • Community Engagement:Actively engage with the SUITSME gaming community on Facebook and Discord by initiating and participating in discussions, responding to comments and messages, and fostering a welcoming environment;
  • Entertainment: Create and share entertaining and engaging content such as memes, polls, contests, and community events to keep players excited and involved with the game;
  • Issue Resolution: Serve as the primary point of contact for player inquiries, feedback, and complaints. Address player concerns promptly and professionally, providing helpful solutions and ensuring a positive player experience;
  • Friendly Communication:Promote friendly and respectful communication within the community by moderating discussions, enforcing community guidelines, and resolving conflicts or disputes in a constructive manner;
  • Community Support:Provide support and assistance to community members who encounter technical issues, gameplay questions, or other challenges related to the game. Collaborate with the development team to escalate and resolve more complex issues as needed;
  • Player Retention:Implement strategies to enhance player retention and loyalty, such as organizing regular community events, creating exclusive rewards or incentives for active players, and fostering a sense of belonging within the community;
  • Brand Ambassadorship: Identify and nurture passionate and influential players who can serve as ambassadors for the game. Empower these players to share their positive experiences, recruit new players, and contribute to the overall growth and success of the community.

What we offer:

  • Remote work for ultimate flexibility;
  • Flexible working hours to accommodate your lifestyle;
  • 20 days of paid vacation to unwind and recharge;
  • Paid sick leaves to prioritize your well-being;
  • Medical insurance for peace of mind;
  • Exciting corporate events to connect and celebrate achievements.

If you're passionate about gaming and community building and you're ready to take on the challenge of becoming the face of the SUITSME gaming community, we want to hear from you! Apply now to join our team and help us shape the future of SUITSME.

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+30d

Community and Events Manager

Lumos IdentityRemote
figmaDesignslack

Lumos Identity is hiring a Remote Community and Events Manager

In 2011, Mark Andreessen famously said, “Software is eating the world.” 10+ years later, software hasn’t just nibbled, it has indulged in a lavish ten-course feast at a Michelin star restaurant. From Slack to Zoom to Figma, software is embedded in every company’s DNA. And while most just get to enjoy the benefits, there is one unsung hero behind it all: ????‍♀️ IT ????‍♀️

While being flooded with never ending IT tickets, they are also making sure Guy Fieri in Sales doesn’t buy yet another tool “promising” a 103% lead conversion rate. And burying themselves in spreadsheets to prepare the SOC2 report for when Gordon Ramsey from the Big 4 comes knocking. And can’t forget about Julia Child, the newest on-call engineer, who needs access to prod DB to investigate an incident. All of these workstreams are among spreadsheets, emails, Slack messages, and Zoom calls. But those days are numbered.

✨ Let there be Lumos

Lumos is building the first AppHQ for companies. In essence, we are creating the meta app, the source-of-truth for companies to manage all their apps.

Why Lumos?

  • ???? Rocketship Growth: In less than two years, our team has grown from 20 to ~80 brilliant minds across Canada, the United States and South America. Our customer base has more than 10x’d with some pretty incredible names like SiriusXM, GitHub, and Intercom.
  • ???? Backed by Industry Leaders: Andreessen Horowitz (a16z) has backed us since the beginning. We have a team of trusted advisors including Joel De La Garza (partner at a16z and previous Chief Security Officer at Box) and Leland Maschmeyer (the design thinker behind Spotify and Microsoft)
  • ⭐ Grow with us: You have the chance to be one of the first 100 people at Lumos. At Lumos, you will build your function from the ground up, get exposure to different aspects of the business developing a diverse skill set, and most importantly, you’ll have the opportunity to pave your own path.

We are rewriting the IT playbook, one that better reflects our software eaten world. 

As a Community and Events Manager at Lumos, you have massive opportunity to create a community of IT leaders that help Lumos be seen and heard in the industry.

✨ Your Responsibilities

  • Create a community of IT leaders that have Lumos top of mind
  • Produce and make successful both live and online events that foster the community
  • Engage and endear IT leaders to Lumos on the social platforms they use to further the community

????Pay Range

$110,000 - $130,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????

 

???? Benefits and Perks:

  • ???? Remote work culture (+/-4 hours Pacific Time)
  • ⛑ Medical, Vision, & Dental coverage covered by Lumos
  • ???? Company and team bonding trips throughout the year fully covered by Lumos
  • ???? Optimal WFH setup to set you up for success
  • ???? Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
  • ???????? Up to (4) months off for both the Birthing & Non-birthing parent
  • ???? Wellness stipend to keep you awesome and healthy
  • ???? 401k contribution plan

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+30d

Community Manager - REMOTE

FygaroBogotá, Colombia, Remote

Fygaro is hiring a Remote Community Manager - REMOTE

Job Description

The ideal candidate will be responsible for managing and engaging with the organization's online community in a way which builds brand awareness.They will work cross functionally with internal partners to understand business objectives in order to communicate effectively with customers.

Qualifications

  • Work with social media and generate social content that will drive communications
  • Plan social content and maintain a content calendar
  • Monitor overall marketing strategy by overseeing social media campaigns

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+30d

Community Manager - Malaysia

GPCSingapore, Singapore, Remote

GPC is hiring a Remote Community Manager - Malaysia

Job Description

·        Set and implement social media and communication campaigns to align with marketing strategies

·        Provide engaging text, image and video content for social media accounts

·        Respond to comments and customer queries in a timely manner

·        Monitor and report on feedback and online reviews

·        Organize and participate in events to build community and boost brand awareness

·        Coordinate with Marketing, PR and Communications teams to ensure brand consistency

·        Liaise with Development and Sales departments to stay updated on new products and features

·        Build relationships with customers, potential customers, industry professionals and journalists

·        Stay up-to-date with digital technology trends

Qualifications

·        Proven work experience as a community manager

·        Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)

·        Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

·        Excellent verbal communication skills

·        Excellent writing skills

·        Hands on experience with social media management for brands

·        Ability to interpret website traffic and online customer engagement metrics

·        Knowledge of online marketing and marketing channels

·        Attention to detail and ability to multitask

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Lightspeed Human Capital Management Inc. is hiring a Remote Community Manager - Cloud Native - North America

Job Description

In this role you will define and implement programs that:
•    Engage and educate new users getting started with OPA
•    Highlight awesome contributions from members of the community
•    Gather community feedback and guide the direction of the project
•    Measure community growth, use case adoption, and more

In this role you will also;
•    Support OPA maintainers by helping triage and prioritize GitHub issues
•    Help troubleshoot and reproduce bugs raised on GitHub and other mediums
•    Work closely with engineering, product, and marketing teams 

Qualifications

You might be a good fit for this role if you have:
•    3-5 years of experience working in the cloud technology space
•    2+ years in a technical role (e.g., development, QA, system administration, etc.) or equivalent experience
•    Experience building communities and focusing on the people over the technology
•    Passion for helping others be successful
•    Excellent written and verbal communication skills

Additional experience that would be nice to have:
•    Experience building and managing web platforms
•    Experience in developer advocacy or developer relation roles
•    Familiarity with the CNCF ecosystem
•    Experience contributing to open source projects

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+30d

Community Manager

NewselaRemote
Bachelor's degreec++

Newsela is hiring a Remote Community Manager

The role: 

As a Community Manager at Newsela, your role is pivotal in driving community engagement and building valuable connections among educators. The Newsela Community is an online forum that builds collaborative connections between teachers and provides a place for all Newsela educators to find and share lesson ideas, discuss teaching strategies, and stay on top of Newsela features and updates.The Community Manager will leverage knowledge about education space and what motivates teachers to develop and execute strategies to drive Newsela usage and engagement. This role will foster community and plan community program events, while also reporting on key health metrics and sharing insights to inform future strategy.As part of our Marketing department, this role reports to the Senior Manager, Content Marketing & Social.

You will: 

  • Develop and execute community and engagement strategies in partnership with team members to provide educators with a support network and a platform for collaboration and professional learning for teachers using Newsela products. 
  • Moderate and facilitate the Newsela communities to foster educator connections and idea exchange.
  • Drive awareness and new usage of Newsela products by leveraging educator advocates to create interest in the brand and our products.
  • Lead the ambassador programs across products, nurturing educator connections and sharing success stories that drive user engagement, customer loyalty, retention and new user acquisition.
  • Manage the communication and integration of educator certification programs across products.
  • Plan, execute, and evaluate community program events.
  • Report and review key health metrics on an ongoing basis to measure performance, share insights, and recommend optimization strategies to increase engagement and usage.

Why you’ll love this role:

  • You will have the opportunity to directly influence how educators engage and champion Newsela and all of our products.
  • You will build relationships that are outcome oriented that guide community coaches and members in achieving success with Newsela within their district and school(s).
  • Your work will directly impact engagement and usage of Newsela products in K-12 classrooms nationwide.

Why you’re a great fit:

  • You have 3+ years experience in a community and engagement programs role and have demonstrated how to empathize with and address the unique needs of educators through engagement and community building. You are meticulous about understanding our users and customers and are their biggest advocate in ensuring they are engaged and equipped with resources to successfully utilize Newsela products in their teaching practices. 
  • You leverage your education experience,  product knowledge and community expertise to be a trusted partner that community members love working with.
  • A background in education is a requirement.
  • Event management and social channel management experience is a plus.

Base compensation: $80,000 - $85,000. Total compensation for this role also includes incentive stock options and benefits. This compensation range may be adjusted based on actual experience. 

About Newsela:

Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Why you’ll love working at Newsela:

  • Health & Wellness:Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
  • Work From Home:Almost all of our roles are fully remote - tech stipend included!
  • Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
  • Time Off:Flexible PTO to recharge, including Sabbatical Leave
  • Inclusive Experiences:Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
  • Professional Development:Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
  • Make A Difference:No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

Disclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

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Ingenia Agency is hiring a Remote Community Manager


At Ingenia Agency we’re looking for a Community Managerto join our team.

Contribute to the shielding of the brand reputation in social networks, through strategies of prevention, containment and mitigation of reputational crises. Communicate messages and stories of the brand on the different social platforms.

What will you be doing?

  • Listening and understanding: monitoring the conversation around the brand to detect threats or opportunities. Through listening tools and manually.
  • Content creation: generation of valuable content for the audiences of your different social networks.
  • Customer Service: management of doubts, complaints and comments from the community.
  • Measure everything: obtain and interpret data from social channels to optimize, the process that requires it, effectively.

    What are we looking for?

    • Bachelor’s degree in Marketing or related.
    • Age indifferent.
    • Specific knowledge:
      • Content creation
      • Conversation monitoring
      • Management of social media management, listening and reporting tools, such as Socialbakers, Sysomos, Tweetdeck, Sprout Social, Buffer, etc.
      • Domain of Facebook, Twitter, Instagram, Youtube and LinkedIn
      • Crisis management
      • Generating reports
      • Customer service
      • Generation of strategies for the creation and distribution of content
      • Benchmarking
      • Definition and monitoring of KPIs
    • At least 3 years of previous experience working for an agency.
    • Have managed global accounts
    • Knowledge of corporate reputation
    • Self-taught and proactive.
    • Trends hunter
    • Advanced English.
    • Be extraordinary!

    What are we offering?

    • Competitive salary
    • Law benefits:
      • 10 days of vacations to the first year fulfilled
      • IMSS
    • Additional benefits:
      • Contigo Membership (Insurance of minor medical expenses)
        • Personal accident policy.
        • Funeral assistance.
        • Dental and visual health assistance.
        • Emotional wellness.
        • Benefits & discounts.
        • Network of medical services and providers with a discount.
        • Medical network with preferential prices.
        • Roadside assistance with preferential price, among others.
      • 3 special permits a year, to go out to any type of procedure that you have to do half day equivalent
      • Half day off for birthdays
      • 5 days of additional vacations in case of marriage
      • 50% scholarship in language courses in the Anglo
      • Percentage scholarship in the study of graduates or masters with the Tec. de Mty.
      • Agreement with ticket company for preferential rates for events of entertainment.

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    +30d

    Community Manager

    Bureau WorksUnited States Remote

    Bureau Works is hiring a Remote Community Manager

    COMMUNITY MANAGER

    Do you know how to understand others' implicit wants, needs, and desires? Do you know how to mobilize others, in person or online, toward a goal? Do you have what it takes to create an organic and strong grassroots movement? We are looking for someone to help us build, grow and manage our online community, being the voice, tone, and moderator of our brand through community support, content distribution, and digital engagement to build brand presence and trust. This is a strategic role that liaises directly with our CEO and our Head of Marketing.


    Essential Skills:

    • Natural, honest enthusiasm for our brand and mission, developing a solid understanding of the organization;
    • Amazing writing skills, to engage clearly with customers and other members of their audience in blog posts, emails, and social media.
    • Organized and quickly adaptable;
    • Ability to sell implicitly our value proposition through content;
    • Capacity to track feedback and manage the process of posting content across multiple platforms;
    • Ability to generate and interpret key metrics to get insight into the health of a brand's community;
    • Ability to repurpose content;
    • PR knowledge;
    • Social media expertise;
    • Empathy, good listening skills, and conflict resolution skills;
    • Researching abilities to discover trends and hot topics;
    • Native English speaker or fluent speaker.

    Main Responsibilities:

    • Planning and implementing social media campaigns that align with the organization's marketing strategies, curating content;
    • Sharing images, status updates, and video content on the company's social media accounts;
    • Build, grow, and manage the company’s online community;
    • Monitoring for any mention of the brand online and engaging with the customers or potential customers on time, starting conversations with content and posts;
    • Working closely with the marketing team to ensure brand consistency;
    • Track performance and social media metrics;
    • Build relationships with customers, potential customers, and industry professionals;
    • Develop the capability to rely on their experience with their organization to confidently address their audience or tap into internal resources to appropriately handle any issues that may arise;
    • Organize online and in-person events, webinars, fairs, etc.;
    • Search for new leads and prospects on social media;
    • Manage social media crises and reputational crises.
    • Brainstorm ideas for new social media content and posts.

    What do we offer?

    • Independent Contract;
    • 100% remote work;
    • Dynamic and informal environment;
    • Flexible schedule.


    Would you like to know more about Bureau Works? (www.bureauworks.com)

    We are a start-up based in Silicon Valley with a team of over 40 people distributed worldwide. Our technology is used by major global players such as Uber, Zendesk, and Harley-Davidson. They utilize our technology to manage and automate their entire international content production.

    We have two aspects of our business: Bureau Works (the translation platform - which provides customers with translations in a predictable and structured manner) and BWX (our translation management system that offers customers a management system to configure and customize according to their needs, with their own translators and teams).


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