ABOUT US

Jaumo is a community to meet new people that creates exciting opportunities to make new friends, find a date, and socialize. Our app connects people and provides a dynamic user experience that encourages people to scroll less and talk more.

We’re a bootstrapped, fully remote company based in Germany with a distributed team of 30+ people working from 15 countries worldwide. Over the last ten years, we’ve built a sustainable business in a fast-growing and competitive sector.

The social apps in our portfolio have been downloaded more than 100M times, and we’re one of the world's largest independent social discovery app developers. Today, Jaumo has an average 4.6-star rating on the Google Play store (one of the highest in our category). Join our team and help us build a product that humanizes the way people socialize online.

ABOUT THE ROLE

We are looking for a passionate, highly energetic Community Manager in Brazil (f/m/d) with solid experience. You will be an essential part of our bootstrapped and 100% remote company with a flat organizational structure. The position is full-time. This is an excellent career opportunity to join a fast-growing company in a key position.

WE OFFER YOU

• You will work on something meaningful. Many businesses say they change lives, but we do it. We've helped millions of people worldwide find new friends, love, and happiness — the collection of Jaumo weddings, babies, and anniversaries grows yearly!
• An outstanding work-life balance. Work whenever you want from wherever you are in Brazil. We care about results, not hours. This is a remote role in a fully remote international team.
• As a fact- and engineering-driven company, we have a 'no bullshit' policy
• You can enjoy 30 days of paid vacation plus your local holidays, and a competitive salary

WHAT YOU WILL DO

• Bootstrap and manage Jaumo online communities in Brazil
• Build and maintain a team of community moderators (volunteer) and build relationships with power users and influencers
• Assist other Community Managers and contribute to the growth of Jaumo Communities globally
• Monitor and report on feedback and online reviews
• Liaise with the Development and Product team to stay updated on new products and features
• Work agile with a motivated and innovative lean team of experts (including us, the two founders)
  

YOU WILL BE SUCCESSFUL IN THIS POSITION IF YOU...

An ideal candidate is passionate, autonomous, proactive, and has experience working as a Community Manager. We're a bootstrapped company that doesn't have millions in VC funding to drive growth at all costs. We're building a sustainable, long-term company that our users love, and we love working for.

• Proven work experience as a Community Manager (or similar role)
• Experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an online event series, and writing an email newsletter)
• Excellent written and verbal communication skills to engage with community members, stakeholders, and team members in a professional and approachable manner
• Active listening skills to understand and respond to community needs and feedback.
• Empathy to build strong relationships with community members and resolve any conflicts that may arise.
• Strong organizational skills to plan, coordinate and execute community events and initiatives
• Ability to interpret app KPIs and online customer engagement metrics
• Self-motivated and comfortable working remotely with the minimal direction
• Speak and write business-fluent English and Portuguese
• Reside in Brazil and have a grasp of the Brazilian culture

OUR HIRING PROCESS

Our hiring process consists of three stages (including an online test) and usually takes up to a few weeks, depending on how fast each stage is completed:

• Initial application review
• Online test - approx 60 minutes
• Interview - an initial Zoom call to get to know you better

If this profile matches your expertise, experience, and aspirations, we’d be delighted to receive your complete application, including references and your portfolio.

Hello! Meet Marta – the CMO at HolyWater. Marta, along with her team, makes products recognizable around the world! Together they monitor modern trends, analyze the market, and create eye-catching creatives customized for different advertising platforms.

Holy Water was founded more than 2 years ago. And during this time we have grown into a company of 70 people, and our products are used by more than 10 million users worldwide.

- We reached the number 1 place in the mobile app Lifestyle category in the United States, only two days after launching;

- We broke the Genesis Group record and received 120 000 downloads in one day, but believe us, we're just warming up;

- Within the Genesis Group, we're the first ones to reach the revenue of 1,000,000 $/month;

- And we achieved all that only nine months after launch with a team of 8 people;

- Nowadays, our apps have been downloaded by more than 10 million users.

In Holy Water, we value each team member's ideas and suggestions equally. Because that's what we all are: equals. Each member has the opportunity to offer an idea that can turn into a new feature or product.

Since we're always scaling up and growing and looking toward the future, we need a Community Manager to help us achieve our goals.

What you will do:

• Create social media strategy;
• Create and publish posts/content in social media daily;
• Reply to comments in social media;
• Make events for subscribers;
• Moderate subscribers activities;
• Share feedback of the users to product/marketing team.

Knowledge Requirements:

• Social Media Management;
• Copywriting;
• Content strategy/planning;
• Native level English;
• Instagram/TikTok/Facebook analytics;
• Moderation skills;
• Creativity;
• Communication;
• Proactivity;
• Organization and planning.

You get brownie points for knowing:

• Photoshop;
• Figma;
• podcast/interviewing.

Our company is built on the ability to find the best people and create unique conditions for them:

Comfortable work environment and flexible work hours. Remote work possible as well!

An excellent office with a summer terrace, lounge zone, kitchen, and PlayStation located within a 5-minute walk from Tarasa Shevchenka metro station. There are many plants and a special ventilation system in our offices. We provide 20 days of paid vacation and flexible work hours.

Health care and Sport

We provide breakfasts, lunches, unlimited fruit, snacks, smoothies, and yogurts in the office. The office also has an in-house corporate doctor. We provide employees with health insurance. Free training for running, football, basketball, volleyball, and yoga with professional coaches is available to staff. Corporate discounts for gym membership and sponsorship for participation in sports competitions are also accessible.

Learning and Development

We have Business and Management Schools for company employees with Genesis executives as lecturers. We provide an online library and free English lessons as well as access to paid conferences, training, and seminars.

Genesis is an entrepreneurial ecosystem where every employee can make their ideas a reality. Almost all Genesis executives have grown within the company and started managing projects by the age of 22-27 years. We invest and encourage the initiatives of our employees. Currently, 70% of Genesis’ revenue comes from projects that five years ago didn’t even exist.

Join our team!

Company

Jitjatjo is a high-growth tech start-up headquartered in New York City, established in 2016.

We develop, market, and operate the contingent labor platform and staffing marketplace that leverages A.I. and Empathic Intelligence to instantly and accurately match businesses with vetted industry professionals. We provide clients with staffing on demand and offer quality, vetted talent through our trusted platform, with unparalleled visibility, efficiency and performance.

Connecting talent and clients to shifts is what we do, it’s not who we are. We exist because we want to help people reach their potential. We want our talent to feel valued. We want our clients to crush it. We believe everyone needs a champion, needs to feel seen, needs to feel heard, and needs to be believed in.

Talent Community Manager

As a member of Jitjatjo’s Operations and Talent support team, you will help Jitjatjo’s Talent community get access to flexible work through Jitjatjo’s Flex app. You will support and coach our Talent to succeed and excel. You will maximize the fulfillment of job openings through proactive monitoring and outreach.

You are passionate about people, have experience working in fast-paced environments, and are excited to join a high-energy team in a rapidly growing company.

You’ll work closely with a team passionate about people, community engagement, and human betterment. In this role, you’ll be an ambassador for change, opportunity, and encouragement.

Your Mission

Drive Talent success and performance across multiple lines of business and multiple geographic markets throughout the United States:

• First line of support for Talent via phone, email and live chat.
• Ensure Talent are receiving and accepting gig invitations, suggesting actions where Talent can update their profile to maximize job opportunities.
• Monitor new gig bookings for accuracy and identify any potential issues or risks to gigs being fulfilled.
• Collaborate with our Client Success team to meet or exceed client expectations through effective documentation and communication with Talent.
• Monitor newly hired Talent and provide support to guide them through accepting and working their first gig successfully.
• Monitor bookings and take action to increase the fill rate when probability of fulfillment is low; escalating to and collaborating with our Client Success team where appropriate.
• Identify existing Help Center articles, bots, and saved replies that need updating and propose new ones to address commonly asked questions.
• Proactively reach out to Talent to surprise and delight them with your support and encouragement.
• Determine the best path to resolving Talent’s questions and challenges and build solutions with the goal of solving every incident with a single interaction.
• Escalate issues to the appropriate party upon identifying HR/business risks.
• Facilitate on site check-ins for large or special gigs.
• Special projects as assigned.
  

Be the voice – of the Talent

• Advocate for Talent by communicating and escalating opportunities for improvement in processes and systems.
• Provide feedback to management regarding opportunities to increase operational performance, enhance Talent happiness and accelerate business growth through features, functionality, and enhancements.
• Coach and mentor Talent with a focus on supporting our Performance Management Framework and human betterment mission.
• Work closely with HR and Client Success teams to ensure Talent points of view are considered and respected in decision making and policies.

Essential Qualifications, Skills, and Experience

• 3+ years experience working in customer service, customer support, customer success, or account management
• Hospitality and/or staffing experience a plus
• Tech-savvy with strong computer skills
• Proficiency in Gdocs, Slack, and Applicant Tracking or Staffing Systems a plus
• Clear and concise communication skills
• Willing and able to work outside traditional business hours on rotation
• College degree preferred
• Resides in one of the following states: CT, DC, GA, IL, MD, NJ, NY, PA, TX or VA

About You

• You are passionate about customer service, enjoy working with people, building rapport, and helping others succeed.
• You are an empathetic listener and care deeply for human betterment.
• You are a self-starter and critical thinker with a passion for problem-solving.
• You communicate clearly and concisely and are comfortable communicating via phone, email, chat, and in person.
• You thrive in a fast-paced, innovative environment where almost anything is possible.
• You are committed to continuous improvement and look for opportunities to streamline workflows.
• You are self-motivated and autonomous, able to be productive and act with urgency and efficiency while working remotely.
• You are detail oriented.
• You are able and willing to adapt and learn new systems and processes.
• You are able to identify issues and determine when to appropriately escalate.
• You are able to advocate equally for both sides of a marketplace (businesses and Talent).
• You are success driven; always looking for ways to raise the bar.
• You are able to adapt and thrive in a fast paced, evolving environment.
• You enjoy thinking outside the box to find solutions.

What you’ll love about working at Jitjatjo

• We are passionate about helping people reach their potential, personally and professionally
• We embrace technology and use it to transform the way we achieve our objectives
• We are obsessed with identifying and solving problems in pursuit of continuous improvement
• We are encouraged to leverage our creativity and empowered to make decisions
• We have fun, work hard, and celebrate our successes

Jitjatjo is an equal employment opportunity employer. All applications are confidential.

About our Community

Millions of people of all ages use Notability everyday to capture and review information, bring ideas to life and go paperless. Notability is used by a strikingly wide spectrum of people, from kindergarteners learning to write, to medical students studying for their board exams, to industrial painters on site visits, to lawyers taking depositions. To offer just a few more examples, it’s also used by artists, businesspeople, coaches, knitters, journalists, musicians, pastors, scientists, movie producers, and everyday people with big ideas. We have a vibrant online community of passionate users who share their notes, ideas, thoughts and creations with each other.

Your Role

Be the voice of Notability by engaging with our communities daily, develop strong relationships with users and influencers and share what you learn with the team to improve the product. In short, you will become a reliable brand ambassador, trusted by our growing community.

Your responsibilities

• Engage customers across digital channels to increase brand loyalty and grow authentic connections with our audiences.
• Listen, respond to comments, nurture online forums and communities, to help us connect with our customers, and yet-to-be customers, at a deeper level.
• Seek influencers input, and develop relationships beneficial to Notability and our team.
• Delight the Notability community by addressing problems, resolving them, and simply giving them a reliable, authentic person with whom to interact.
• Find and engage with influencers of all sizes, with the goal to get them passionate, by collecting feedback and identifying pain points so we can better target development efforts to meet their needs.
• Shape Notability's presence on established and emerging social channels to grow our audience, drive engagement and build brand awareness.
• Identify and develop new communication channels like Discord or Slack, meetings with employees, sending surveys, etc.
• As a community manager, all your messaging, content, and crisis management across networks should be prompt, consistent with our brand, and authentic, to create a loyal and delighted community.
• Collaborate across the company to stay current and to learn what to communicate to our users.
• Develop a deep understanding of our mission and values, our products, roadmaps, and history.

Qualifications

• You love being authentic, and have excellent verbal and written skills.
• You are curious and an empathetic problem solver.
• You have 4+ years experience building on line communities, in customer support, or marketing.
• You are social media savvy.
• You are adaptable, and can maintain and control your emotions.
• You have the ability to create content and to work with others to create it.
• You have working knowledge of community management tools.

Working at Ginger Labs

How we work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement
• ISP reimbursement
• Monthly phone bill reimbursement

About our Community

Millions of people of all ages use Notability everyday to capture and review information, bring ideas to life and go paperless. Notability is used by a strikingly wide spectrum of people, from kindergarteners learning to write, to medical students studying for their board exams, to industrial painters on site visits, to lawyers taking depositions. To offer just a few more examples, it’s also used by artists, businesspeople, coaches, knitters, journalists, musicians, pastors, scientists, movie producers, and everyday people with big ideas. We have a vibrant online community of passionate users who share their notes, ideas, thoughts and creations with each other.

Your Role

Be the voice of Notability by engaging with our communities daily, develop strong relationships with users and influencers and share what you learn with the team to improve the product. In short, you will become a reliable brand ambassador, trusted by our growing community.

Your responsibilities

• Engage customers across digital channels to increase brand loyalty and grow authentic connections with our audiences.
• Listen, respond to comments, nurture online forums and communities, to help us connect with our customers, and yet-to-be customers, at a deeper level.
• Seek influencers input, and develop relationships beneficial to Notability and our team.
• Delight the Notability community by addressing problems, resolving them, and simply giving them a reliable, authentic person with whom to interact.
• Find and engage with influencers of all sizes, with the goal to get them passionate, by collecting feedback and identifying pain points so we can better target development efforts to meet their needs.
• Shape Notability's presence on established and emerging social channels to grow our audience, drive engagement and build brand awareness.
• Identify and develop new communication channels like Discord or Slack, meetings with employees, sending surveys, etc.
• As a community manager, all your messaging, content, and crisis management across networks should be prompt, consistent with our brand, and authentic, to create a loyal and delighted community.
• Collaborate across the company to stay current and to learn what to communicate to our users.
• Develop a deep understanding of our mission and values, our products, roadmaps, and history.

Qualifications

• You love being authentic, and have excellent verbal and written skills.
• You are curious and an empathetic problem solver.
• You have 4+ years experience building on line communities, in customer support, or marketing.
• You are social media savvy.
• You are adaptable, and can maintain and control your emotions.
• You have the ability to create content and to work with others to create it.
• You have working knowledge of community management tools.

Working at Ginger Labs

How we work

Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.

When We Work

We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an “as long as you get your work done” vacation policy.

Where We Work

We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).

Remote Work

We are open to full-time remote employees who reside in the U.S.

Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement
• ISP reimbursement
• Monthly phone bill reimbursement