????UK Remote | ???? £65,000 - £75,000 Benefits | Hear from the team ✨


????We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️.

⭐Our Fraud team

Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Operations Leaders are crucial to the success of this mission.  As  a Senior Manager in Fraud Operations, you'll work as part of the wider Customer Operations and Financial Crime Senior Leadership Team, leading a team of Operation Managers who oversee all of our Prevent, Protect and Pursue fraud tasks. 

You’ll build strong and trusted relationships with our Fraud Risk and Product teams and work collaboratively to help build and embed effective Fraud controls and processes for our customers, whilst creating a positive culture for our managers and Investigators.

You will be the point of escalation, and take appropriate action whenever you see a problem coming - whether it’s a service challenge, a risk associated with a fraud task, or an urgent personal issue. You’ll listen to your people, guide them through the challenges associated with scaling a company like Monzo, celebrate their every success, and drive the right outcomes for our customers and Monzo.

As you’d expect, you’ll also have responsibility for some disciplinary and grievance matters, and work closely with your colleagues in other Operations teams and the People team to make sure that we apply these policies fairly and consistently.

????You’ll play a key role by...

• Effectively leading and developing a team of Operations Managers across all 3 of our Fraud pillars (Prevent, Protect, Pursue).
• Interpret operational performance data confidently and use this information to drive improvements, highlighting areas for change within Fraud Operations.
• Driving high standards of quality and best practice, whilst proactively working with Risk and Product to help minimise our fraud losses.
• Leading and executing on core projects from end to end. You’ll be the go-to person in Fraud Operations and will drive innovative change through your direct team and a wider group of stakeholders such as Product, People, Risk, Compliance and Workforce Management.
• Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout.
• Leading by example. You’ll be people focused in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement and development across the whole operation.
• Building  strong relationships with our outsourced teams and supplier management to drive high performance.
• Instilling a high performance culture focused on the completion of accurate, efficient work, and risk-awareness, in a team that needs to be laser-focused on both the customer experience and the safety of the bank.
• Constantly thinking about the skills that our fraud operations teams need, and making sure that our people have the knowledge required to do the job to the highest standard.
• Supporting the rest of the leadership team in critically assessing our current processes, aiming for continuous improvement.
• Helping us become an exceptional place to work for the ambitious, highly-motivated investigators that we hire.
  
  

????We’d love to hear from you if you have …

• Excellent English written & verbal communication skills.
• A values driven approach in line with Monzo’s core values.
• Strong knowledge of Fraud and Financial Crime including AML, Sanctions, Fraud, ABC. Financial Crime certification (ACAMS / ICA/Cifas) would be preferred but not essential.
• Significant experience leading a highly effective operation, ideally in a regulated (FinCrime or Fraud), fast paced environment, with large customer bases.
• You enjoy being hands-on and understand the important work that your team does.
• A proven track record of end to end project delivery and experience in leading large teams through change.
• Strong ability to coach and develop teams and individuals to achieve and maintain targets.
• Strong communications skills and be able to deliver business wide messages in line with our values to ensure messages have landed with clarity.
• Experience in identifying performance trends using data to solve problems and identify opportunities.
• Ability to provide specific actionable feedback to a wide range of audiences and levels.
• Ability to create and execute against goals and supporting OKRs.
• Advanced skills in planning and organisation with the ability to re-prioritise workload and be able to effectively deal with change at short notice.
  
  

????What’s in it for you

????£65,000 - £75,000 ➕ share options.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

????£1,000 learning budget each year to use on books, training courses and conferences.

????We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

????The application journey has 4 key steps

Application stage
Call with a Recruiter
Leadership Interview
Technical Interview

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to debbieroscoe@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

The closing date for applications is 17th May 2024 at 1pm.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

#LI-DR #LI-Remote

Role Description and Mission:

We're looking for a service oriented and resilient Field Operations Manager who is passionate about customer service, helping others and delivering strong results.

The Field Operations Manager creates and manages the overall service delivery strategy for all services for an assigned network region.  Responsible for improving service delivery metrics, customer satisfaction and reducing costs within the candidate’s area of focus.  Performs root cause analysis to identify underperforming markets and executes on a strategy to improve performance metrics. Fosters strong partnerships with key providers through education of best practices.  Manages providers to meet assigned performance metrics for all services. Assists with coordinating competitive intelligence and market feedback on essential issues.

Key Outcomes: 

• Implements a master strategy for assigned region and creates action plans to improve CSI and reduce claims expense.
• Coach service providers on overall performance within assigned region.  
• Communicates product and process changes to individual providers.
• Builds and maintains positive relationships with clients and service providers while providing enhanced service level performance.
• Coordinates and completes targeted proactive analyses for managing network performance.

Qualifications:

• Bachelor’s degree in business or equivalent experience. 
• 3 - 5 years of related supplier or asset management and/or procurement related experience. 
• Previous service experience in service delivery is a plus. 
• Strong analytical, communication and relationship building skills are a requirement.
• Excellent performance management and relationship building skills. 
• Exceptional written and verbal communication skills.  Works in a fast-paced environment, builds strong partnerships. 
• Utilizes good judgment, analytical and decision-making skills. 
• Works independently with minimal guidance.

Hiring In:

• United States: AZ, FL, IL, KY, MA, MI, NC, NM, TN, GA, NH and VA

Role Description and Mission:

We're looking for a service oriented and resilient Network Operations Manager who is passionate about customer service, helping others and delivering strong results.

The Network Operations Manager creates and manages the overall service delivery strategy for all services for an assigned network region.  Responsible for improving service delivery metrics, customer satisfaction and reducing costs within the candidate’s area of focus.  Performs root cause analysis to identify underperforming markets and executes on a strategy to improve performance metrics. Fosters strong partnerships with key providers through education of best practices.  Manages providers to meet assigned performance metrics for all services. Assists with coordinating competitive intelligence and market feedback on essential issues.

Key Outcomes: 

• Implements a master strategy for assigned region and creates action plans to improve CSI and reduce claims expense.
• Coach service providers on overall performance within assigned region.  
• Communicates product and process changes to individual providers.
• Builds and maintains positive relationships with clients and service providers while providing enhanced service level performance.
• Coordinates and completes targeted proactive analyses for managing network performance.

Qualifications:

• Bachelor’s degree in business or equivalent experience. 
• 3 - 5 years of related supplier or asset management and/or procurement related experience. 
• Previous service experience in service delivery is a plus. 
• Strong analytical, communication and relationship building skills are a requirement.
• Excellent performance management and relationship building skills. 
• Exceptional written and verbal communication skills.  Works in a fast-paced environment, builds strong partnerships. 
• Utilizes good judgment, analytical and decision-making skills. 
• Works independently with minimal guidance.

Hiring In:

• United States: AZ, FL, IL, KY, MA, MI, NC, NM, TN, GA, NH and VA
• #LI-REMOTE

Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview 

We are seeking a CX Operations Manager to join our Revenue Operations team. This person will lead CX Operations at Electric, including Customer Success (CS) Management and Professional Services. Furthermore, you and your analyst will embed within these groups and work closely with embedded groups in Sales Operations and Marketing Operations, as well as a TechOps group supporting you with technical, Salesforce.com, and data requests. The teams you’ll support will grow and change rapidly over the next few years, so scale and efficiency should be your passion. This role is an opportunity to immediately impact a dynamic team on the cutting edge of CX operations. 

What You’ll Do

• Identify, evaluate and manage implementations for the CX tech stack to support or enhance CS operations
• Oversee CS funnel process management: Implementation, Renewal, Retention, Upsell, Proserv, Churn; this includes implementing efficient workflows and procedures to enhance the customer experience while optimizing operational efficiency
• Advise on capacity modeling, revenue forecasting, churn analysis, retention strategies and other data projects
• Translating business requirements to operational and technical requirements to support CX enablement
• Develop and implement a customer experience strategy with the support of CX leadership that is aligned with the company business goals and objectives
• Collaborate with cross-functional teams to ensure customer-centric initiatives are integrated into all areas of the organization
• Quota planning and management between CX teams and finance to define quarterly/annual targets/quotas
• Provide insights on new and current customer assignments using analytics and data for CX team
• Build reports and dashboards to track activity and performance metrics and KPIs related to CX teams
• Mentor other analysts and team members in the area of CX operations

Who you are

• 3+ years of CS operations, project management, or business analyst experience at a SaaS company
• 2+ years working in a post-sale environment
• 1+ years experience leading a team of 2+ direct reports
• Fluency with NPS, CSAT, and relevant industry metrics
• Required knowledge of Salesforce Sales Cloud and Service Cloud
• Required experience with Gainsight at the administrator level; Level 1 certification is required but Level 2 is preferred
• Experience and proficiency in customer experience software and analytics tools 
• Self-starter and quick learner with the ability to work independently
• Flexible, agile and adaptable; used to wearing multiple hats
• Ability to navigate ambiguity, prioritize and manage multiple projects
• Experienced working in a fast-paced environment

Read about working at Electrichereand meet ourleadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 
• Mental Wellness Days 
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k 
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits 
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability 
• Employee Assistance Programs 
• Life Insurance funded by Electric
• Training and career growth 
• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: local timezone, 9:00AM - 6:00PM

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai. 

About the role:

At Samsara, we're dedicated to enhancing user experiences across all our digital platforms. Our mission is to innovate and optimize our products to meet and exceed user expectations. We are looking for an experienced User Experience (UX) Research Operations Manager to join our dynamic team. In this role, you will lead our efforts to streamline and manage UX research processes, tools, and resources to support our research team in generating insights that drive our product development forward.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn more about Samsara's cultural philosophy. 

In this role, you will: 

• Implement, manage, and oversee all aspects of UX research operations, including participant recruitment, scheduling, budgeting, and logistics.
• Work closely with UX researchers, product managers, designers, and engineers to understand their research needs and ensure they are met in a timely and efficient manner.
• Develop and enforce best practices for managing research data, tools, and participant privacy in accordance with industry standards and legal requirements.
• Lead the selection and management of research tools and technologies, ensuring they meet the team's needs for conducting and analyzing research.
• Create and maintain a repository of research insights and findings to promote knowledge sharing and inform future research.
• Train and mentor team members on research operations processes and tools.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Information Science, Operations Research, or a related field.
• 5+ years of experience in UX research or research operations.
• Demonstrated experience in managing research operations, including participant recruitment, data management, and budgeting.
• Strong understanding of UX research methods and best practices.

An ideal candidate also has:

• Excellent communication, organizational, and project management skills.
• Ability to work collaboratively in a fast-paced, ever-changing environment.
• Proficiency in research tools and software (e.g., Maze, Dovetail, etc.).

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU) across more than 150 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US or Canada) regardless of any specified location above. 

About The Team

Come join our fast-growing team at Life360. We are a dynamic fast paced team that collaborates multi-functionally across Tile, Life360 and Jiobit product lines. We are seeking someone who works well in a highly collaborative environment, unafraid to take on new challenges and communicates complex concepts well and succinctly.  If you are passionate about getting things right and going above and beyond this is the right fit for you.

About the Job

Life360 is seeking a highly motivated Fulfillment Operations Manager. As a key player in our Devices Order Fulfillment Operations Team, you will play a critical role in supporting seamless US order fulfillment operations. The ideal candidate possesses strong problem-solving skills, communicates effectively across cross-functional teams, and is willing to take complete ownership and go above and beyond to complete tasks. This role requires attention to detail in a fast-paced environment. The individual should feel comfortable solving complex issues and proactively asking questions. The role is fully remote but will require coordination with different sites globally.

The US-based salary range for this position is $115,000 to $145,000 USD. The Canada-based salary range for this role is $125,000 to $150,000 CAD. We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

 What You’ll Do

• Collaborate with other departments to integrate warehouse systems with business systems or processes
• Manage daily inbound receipts, outbound orders, and transfer orders from manufacturing sites to US warehouse location
• Support efforts to review monthly and quarterly KPIs, providing reports and metrics to measure successful outbound logistics and warehouse operations
• Collaborate with Finance and research late deliveries, chargebacks, inventory shortages, and inconsistencies with carriers and warehouse sites
• Conduct monthly and quarterly reviews of KPI metrics, gather market data, present and drive Business Reviews
• Ability to deliver high-quality project deliverables on time and with a high level of attention to detail
• Analyze monthly order forecasts, review and process invoices, and ensure on-time payment
• Provide forecast on service orders, reconcile, and disposition for RMA stock, converting to warranty units
• Perform other related duties as assigned

What We’re Looking For

• Bachelor’s degree in a directly related field, or equivalent practical experience.
• Must have a minimum of 5 years’ experience in either supply chain, operations and/or advanced in ERP and/or deep knowledge of EDI transactions.
• 3 plus years’ experience with order fulfillment in a consumer products or similar industry working with offsite storage facilities.
• Knowledge of SOX requirements.
• Proficient in Microsoft Excel and NetSuite is preferred.
• Communicates effortlessly and efficiently at all levels.
• Ability to adapt quickly (think outside of the box), problem solver and process and procedure enhancements and creation.
• Flexible, proactive, enthusiastic, dependable, and ethical.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for US employees). We offer supplemental plans for medical and dental for Canadian employees
• 401(k) plan with company matching program in the US and RRSP with DPSP plan for Canadian employees
• Employee Assistance Program (EAP) for mental wellness.
• Flexible PTO and 12 company wide days off throughout the year
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference.

•     Be a Good Person - We have a team of high integrity people you can trust.
•     Be Direct With Respect - We communicate directly, even when it’s hard.
•     Members Before Metrics - We focus on building an exceptional experience for families.
•     High Intensity High Impact - We do whatever it takes to get the job done.

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status. 

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

____________________________________________________________________________

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

The Senior Manager will oversee and manage clinical capacity as well as optimize licensing and credentialing in consideration of demand drivers and growth strategy. This role will use analytical rigor to balance strategic and operational priorities, maintaining and scaling our practitioner network to meet  - and anticipate  - demand for clinical services. A core responsibility of this role will lead day to day capacity and provider operations and provide real time, retrospective, and prospective insights into capacity and utilization. 

In addition, this role will take  lead in owning select projects that both tie to our Annual Operating Plan, and respond to needs driven by new agreements with clients. Own in this context means end-to-end: from discovery to post-launch retrospective. 

This role will directly manage capacity management, scheduling and licensing and credentialing staff members and closely collaborate with Parsley's Clinical Leadership, Data, Finance, People & Culture, Product, and Growth teams.

What you’ll do:

• Leads clinical capacity management and operational efforts, including availability assessment, capacity forecasting and optimization for all Clinical staff.
• Manages Capacity Management and Provider Operations team by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback and addressing performance problems and issues promptly in alignment with our values. 
• Advises Medical Director, People & Culture, and Finance as to Clinical Staffing needs, and mix (Tiering,1099), as well as optimal national-level state licensing mix
• Develops and executes workforce planning strategy and oversees staff managing clinical schedules.
• Establish and deliver reports on an regular cadence to the Executive team regarding utilization and capacity metrics
• Designs and maintains rigorous analysis practices using business intelligence methods and approaches while maintaining data integrity. Typical areas of analysis include: Clinician staffing mix, capacity thresholds, forecasting, national licensure levels, panel status (open/close), credentialing, and provider template optimization.
• Works cross-functionally with clinical leadership, finance, sales, product, and growth to understand key drivers and inputs of Capacity.
• Establishes key performance indicators (KPIs) and metrics to manage capacity and wait time SLAs. 
• Closely monitors capacity coverage gaps and makes data driven recommendations based on defined Service Level Agreements. 
• Manages staff overseeing clinical licensing, including record maintenance, information compilation, and submission of the necessary forms in order to obtain and maintain clinical licensing. Ensures the timely submission of materials to state agencies in order to obtain licenses promptly and efficiently.
• Manage administrative work and projects relating to the organization’s entity structure (PCs and MSO). 

What you’ll need:

• 6+ years of experience in distributed healthcare operations and business process design/execution within a high-growth startup or healthcare environment and/or consulting
• Demonstrated ability to effectively lead 1 or more direct reports to drive business outcomes
• Expertise in clinical capacity and demand planning / workforce planning
• Strong quantitative analytics experience with Excel/Google Sheets fluency
• Adept use of Business Intelligence tools, such as Looker and Tableau  
• Strong, clear verbal and written communicator who can alter as needed between Engineering/Data, Vendor, and Executive / C-levels of style, detail and pacing. 
• Comfortable challenging assumptions, questioning data and diving into quantitative solutioning. 
• Ability to manage high-stakes, cross-functional projects
• Demonstrated ability to manage and document complex operational processes
• Resourceful, fearless self-starter with a bias towards action and efficiency
• Trusted, team player looking to drive success in a fast-paced, start-up environment

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $123,250 - $135,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote

 About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Do you enjoy figuring out how everything is aligned and working as it should? As a leader for our Operations Management team, you will contribute to and manage a team of support engineers to triage and resolve support issues that impact reliability and speed of our product. You will also help recognize and prioritize trends in customer issues and implement team processes to address them. You will grow to be a resource across the company as you deepen your knowledge of the engine that runs Simon Data. You will help grow our support team by nurturing them in their career growth, assisting them to onboard, and help them navigate tricky tickets and customer issues. You will help drive improvements by defining and tracking key performance indicators and meeting service level agreements.

What you’ll do

• Help grow a support team that aligns to improve efficiencies in our support model
• Act as a player/coach to set the standard for superior quality support and customer experience
• Train, onboard, and manage new support team members 
• Track and report on team performance and work
• Partner with Support, Customer Success, Product Management, and Engineering to help identify improvement areas
• Run and coordinate a 24/7 on call process to ensure our systems are operating as expected and escalation paths are followed if needed

Qualifications

• 5+ years of management or team leadership background
• Proven ability to successfully guide teams & projects
• Ability to troubleshoot technical problems using SQL, reading Python, and debugging Jinja
• Ability to read and understand code (preferably python) to troubleshoot and recommend fixes
• Strong communication and relationship building skills
• Fluency in Spanish
• A passion for working with data
• Thoughtful, curious and a problem solver

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO 
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $100,000 to $125,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About the Team

The Global Safety and Security team is responsible for advancing DoorDash through the protection of people, property, operations, brand, and reputation. We manage safety and security risks and deliver value across the business through agility, technology, and a people-first approach. Our team strives to always be in front and there for our people anytime, anywhere.

About the Role

DoorDash is looking for an experienced Manager, System Operations to lead physical security Systems Operations on the Global Safety and Security team. You will work closely with Global Safety and Security leadership to build and manage our System Operations team, systems infrastructure, and services. You will get to partner with IT, Finance, Legal, and other key cross-functional teams. This role will directly contribute to shaping an industry-leading Global Safety and Security department and requires exceptional leadership, customer service obsession, excellent time management, strong vendor/supplier management experience, and a high bias for action.

You’re excited about this opportunity because you will…

• Build and lead a System Operations team that supports global operations
• Partner with key internal and external stakeholders
• Lead the design and deployment of large-scale systems and applications
• Apply your deep understanding of global privacy/security laws and best practices
• Incorporate business continuity and disaster recovery best practices across our systems
• Manage a budget, and systems licensing and hardware end-of-life strategies
• Be responsible for systems monitoring, updates, patching, and event management
• Produce operating metrics, reports, and analysis
• Develop and manage a high-tempo operating rhythm for multi-tiered service and support
• Produce standards-based operating procedures
• Manage our internal ticketing system ensuring timely first-time issue resolution
• Get to work with Github and approve Github code
• Produce intermediate-level system scripts using Bash, Powershell, Python, and T-SQL
• Support Windows Servers and Microsoft SQL Server environments

We’re excited about you because…

• You have a bachelor’s degree or related professional experience
• You have 8+ years of experience working in IT or physical security systems operations
• You have 2+ years of people management experience in related roles
• You are Systems Security Certified Practitioner (SSCP) certified or can obtain certification
• You have Omnicast and Synergis technical certifications or can obtain certification
• You have extensive experience deploying and maintaining IT or physical security systems
• You are able to effectively communicate with customers, partners, and executive leaders
• You have high-level familiarity with Java, C#, C, or C++ programming languages
• You set and achieve ambitious performance goals across teams
• You are outcome-focused and able to set time-bound and measurable targets
• You are resilient and able to adapt to dynamic and fast-paced operating demands
• You take radical ownership of your work and performance
• You can travel globally as required (approximately 15%) 
• You are available for critical support escalations

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, whether we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
• We offer great compensation packages and comprehensive health benefits.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.

Please see the independent bias audit report covering our use of Covey here.

We expect this position to be filled by 5/26/2024

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU) across more than 150 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above. 

About the Job

We are seeking an entrepreneurially driven Advertising Operations Manager to join our nascent mobile advertising monetization team. This role offers an unparalleled opportunity to be at the forefront of establishing and propelling the operational foundation and revenue acceleration of a new advertising business. The ideal candidate will play a pivotal role in establishing our approach to operational excellence while directly influencing the trajectory of our revenue growth.

The salary range for this position is $185,000 - $240,000. We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

• Spearhead daily advertising operations, encompassing system configurations, ad trafficking, performance monitoring, analytics, optimization, financial management, and systems planning
• Oversee revenue reporting and the tracking of programmatic monetization metrics
• Engage with cross-functional teams to drive objectives and highlight operational insights
• Develop and maintain KPI frameworks, with a proactive stance on surpassing benchmarks
• Ensure the quality and compliance of creative content and technical specifications

What We’re Looking For

• Travel to the SF Bay Area approximately once a quarter
• 7+ years of progressive experience in advertising operations with a focus on mobile platforms preferred
• Comprehensive mastery of Google Ad Manager, AdMob, and other leading ad serving technologies
• Hands-on experience with publisher-side programmatic platforms, including SSPs, ad exchanges, CDPs, and DMPs
• Proficiency in direct and programmatic ad inventory management, from planning to optimization
• Keen interest in staying abreast of ad tech advancements and bringing knowledge back to the organization
• Focus and thoughtfulness on data and analytics to solve problems
• Familiarity with Tableau, Amplitude, basic HTML, and ad tag structures
• Experience in effectively working with multiple teams for collaboration and company-wide project delivery
• Time management skills and ability to prioritize independently

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well being
• Flexible PTO, 13 company wide days off throughout the year
• Winter and Summer Week-long Synchronized Company Shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

• Be a Good Person - We have a team of high integrity people you can trust. 
• Be Direct With Respect - We communicate directly, even when it’s hard.
• Members Before Metrics - We focus on building an exceptional experience for families. 
• High Intensity, High Impact - We do whatever it takes to get the job done. 

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

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The Role

The Customer Operations Manager is a highly visible role across Modern Health’s go to market teams. You will play a key role in driving the effectiveness and efficiency of our Customer Success (CS) team including development of strategy & processes and proactively managing the performance of the post-sales business. The role acts as an advisor to the CS leadership team and is responsible for driving performance, forecasting, retention and other high impact activities. This is a unique role where you will both shape leaderships’ thinking around business performance and create the operational frameworks to support Modern Health’s growth.

This position offers a candidate with experience in Consulting, CS/Revenue/Sales Operations, Business Operations, or Strategic Planning an exciting and high-profile opportunity to influence the trajectory of the business, interact with Modern Health’s most senior CS and executive business leaders, and become an impactful operator within Modern Health. In this position, you will report to the Senior Manager, CS Strategy and Operations.

This position is not eligible to be performed in Hawaii.

What You’ll Do

Data

• Develop deep understanding of the metrics that drive Customer Success and manage Client Success data with the goal of driving insights to actions
• Ensure data quality across various systems of record and flag areas of continuous improvement
• Monitor dashboards daily and communicate actionable insights to CS leaders to guide short- and long-term execution of goals

Process

• Provide project/program management and manage day-to-day CS operations tasks (e.g., reporting and analysis)
• Fully document existing and new/improved processes in a centralized location
• Collaborate with cross-functional teams (sales, marketing, product, operations, compliance, etc.) to implement Client experience process improvements

Technology

• Directly contribute to the CS business strategy by designing and implementing new or improved technical processes and workflows within the CS technology stack
• Design and implement digital success programs and journey orchestration within Gainsight for the tech-touch Client segment
• Manage our systems and tools as well as the implementation of new solutions, including requirement gathering, design, testing, training, successful roll out and continuous improvements within the CS technology stack
• Make recommendations to improve effectiveness and efficiencies or our tools through development and adoption of best practices and standardized procedures

Who You Are

• 3+ years in management consulting, Customer Success or Business Operations
• Knowledge and experience with typical CS SaaS tech stack such as SFDC, Gainsight, Marketo, Looker, and Gong with specific expertise in Salesforce and Gainsight
• Experience using and developing reports, metrics and dashboards with Salesforce, Looker or other relevant business intelligence tools
• Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making
• Experience designing and executing complex data analyses to deliver insights on business performance
• Strong project management skills and ability to mobilize cross-functional teams towards common goals
• Experience working in high-growth, performance focused environments
• Able to move seamlessly from big picture thinking to operational tactics
• Experience working in Enterprise SaaS businesses

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

About this role 

The Operations Manager role will report to the Director of Services Enablement where you will beplanning, evaluating, and overseeing the Care Support Services operations of a fast-paced care delivery model for multiple complex care experiences while ensuring our services are provided in accordance with Transcarent policies and procedures. You will be instrumental in creating processes that support our care coordinators, health guides and intake coordinators and will work closely with the clinical operations and enablement team to ensure a positive Member experience and commitment to results.  

What you’ll do

• Manages daily operations of the Care Support Services teams across the full set ofTranscarent products and care experiences (Surgery Care, Everyday Care, Oncology, BH, MSK, Weight Health.). This includes phone vendor support, scheduling, and time management.  
• Establishes, communicates, implements and maintains operations-related policies and playbooks to ensure a quality, consistent, and effective experience is delivered to members.  
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes. 
• Owns operational reporting and analysis for the Care Support Services teams, partnering with Performance Analytics and Technical Operations for report creation and maintenance.  
• Supports leadership review of important corporateobjectives such as cost estimates, vendor requirements, and staffing requirements.  
• Collaborates with Care Support Services leadership and across departments to meet company goals while supplyingexpertise and guidance on operations related projects and systems.  
• Coach, manage, and empower team of Travel Coordinators while proactively managing performance.  
• Serves as the primary owner of departmental communication and documentation, ensuring ongoing accuracy and maintenance. 

What we’re looking for 

• Bachelor’s degree required; master’s degree preferred 
• 5+ years of work experience in operations, service delivery management, and consumer/clinical and health care provider-focused products 
• Ability to be flexible and embrace change while remaining highly organized. 
• Health care industry knowledge and associated work experience highly preferred 
• Health care call center operations experience preferred 
• 5+ years of leadership or management experience preferred; experience building and leading high functioning teams with multiple direct reports 
• Demonstrated project management skills and ability to multitask and prioritize using a continuous improvement mindset 
• Analytics and problem-solving skills with attention to detail 
• Excellent communication skills; Highly collaborative and flexible
• Strong supervisory and leadership skills; a “accountability first” mindset 

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We’ve enjoyed considerable growth and are now looking for an exceptional individual to join our team as a Customer Operations Manager.  This role specifically is intended to understand our customer’s adoption and performance of our product lines and serve as an important liaison to our product and growth organizations to better understand their experience and needs.  This leader will report to our VP of RCM Operations and will be instrumental in leading a critical function for our customer experience organization. 

Responsibilities

Customer Financial Success & Elation Billing Adoption:

• Drive customer adoption of Elation Billing across the Elation network.  This includes both Small and Medium groups.
• Present findings from these sources through data to the Product organization.  This includes key product ceremonies and standing meetings in which we inform the product teams of customer pain points and requests.
• Suggest process improvement opportunities for Product and Operational teams related to Elation Billing, calling out where we can improve both our customer and our internal team workflows.
• Analyze Elation Billing performance for the user base, both as a community and individually.  Understand how customer performance is a lagging indicator of product improvements and advocate for product enhancements as a result.
• Partner with Customer Marketing and Customer Retention to communicate feedback loop and impact of this work back to our customers.

Customer EHR Success and Optimization:

• Work with Support and Onboarding teams to identify areas in which customer performance is not meeting expected standards.  Advocate for product improvements where there are opportunities and create customer-facing feedback loops for suboptimal areas.
• Work with Support and Onboarding teams to identify areas in which our internal workflow can be improved for better EHR adoption and usage.  Advocate for product and process improvements where there are opportunities and create customer-facing feedback loops for suboptimal areas.
• Identify benchmark EHR performance and focus on customer cohorts that are missing these benchmarks.  Work with Customer Marketing to create campaigns to improve these areas for customers and engage them in their usage and performance within our EHR.
• Partner with Customer Marketing and Customer Retention to communicate feedback loop and impact of this work back to our customers.

NPS Analysis and Publication:  

• Analyze NPS results and publish results in a format our internal stakeholders can consume and act on.
• Analyze Elation Billing & EHR NPS survey results and support cases to frame existing products gaps for both segments.  
• Publish quarterly Product performance report that highlights customer experience and outcomes using Elation Billing and EHR products.

Qualifications

• 3+ years of Revenue Cycle Management experience, preferably as a RCM analyst or within a billing function 
• Demonstrated experience in a customer-facing role where it was required to analyze customer feedback and pain points and advocate for the improvements with other internal teams.
• Consulting experience is a plus, as much of this role will require quick adaptations of content and results for the myriad of audiences that are interested in the information (Product, Growth, Analytics and customers themselves)
• Working knowledge of RCM industry benchmarks and best practices, including KPIs and metrics
• Demonstrated success in executing cross-functional process improvement projects
• Proven expertise in a complicated, matrixed, customer-facing operating environment

Salary range: $120,000-135,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As a member of the Enterprise Operations team, you will be responsible for developing, executing, and scaling the on-going day-to-day management and maintenance of Kindbody’s Employer Benefit Products. You will work in a fast-paced, rapidly growing environment where the team relies on you for expertise, professionalism, and collaboration. You will engage with internal and external stakeholders to ensure benefit plans are ready to launch and work cross-functionally to maintain operational excellence post go-live.

• Bachelor’s degree required, healthcare and/or benefits experience strongly preferred
• Tactically oriented and possess strong problem solving, operational, and decision making skills
• Strong communication skills via live meetings as well as written correspondence
• Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
• Flexible, adaptable, and able to respond under the pressure of a fast-paced company
• Experience supporting healthcare benefits strategies for large employers
• Independent learner; must be able to work independently in a manner to achieve goals, objectives and productivity requirements.
• Effectively utilize Microsoft Office tools (Excel, Word, and PowerPoint)

About the role:

Samsara is looking for a Project Manager to drive critical initiatives across the different business units within the global Support organization. This person will work closely with the Support Management and PMO team to identify critical strategic projects for the business, and scope, develop, and manage execution for these projects.

The ideal candidate will have a passion for scaling organizations, streamlining operations, and is eager to spearhead a variety of projects in a fast-moving environment. Validated project management skills, strong business acumen, the ability to coordinate cross-functional teams, and a technical background are required.

This role will require you to work from our Mexico City office as needed to handle support escalations. You must reside within a 1.5 hour commuting distance from the office.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara

In this role, you will own:

• Project Scoping, Resourcing, and Prioritization: Work closely with business stakeholders (support leaders, managers, and frontline reps) to identify, scope, resource, and prioritize strategic projects that improve the customer and agent experience
• Cross-Functional Project Management: Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes aligned with key business objectives
• Change Management: Drive change management for process improvements within the Support organization, ensuring the team is prepared, supported, and equipped with the necessary resources to adapt to organizational change
• Results: Measure results of projects delivered, and drive continuous improvement processes to achieve and maintain operational excellence
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• B.S. or higher, preferably in Business, Engineering, or other quantitative field
• 2-5 years experience as a project manager within operations and/or program management teams within well run Technical Support, Customer Operations, Customer Success, or Product organizations
• Track record of delivering results that demonstratively improve the customer experience
• Strong communication skills, including the ability to influence and direct complex projects with a wide variety of stakeholders
• Experience with B2B hardware and SaaS products a plus
• PMP certification a plus