Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Candidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those wanting to gain entry into a fascinating and growing industry, are invited to apply!

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! You would be communicating in the language you are applying for, and English.

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

What we’re looking for:

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.
• Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time.
• All candidates should possess a desire to help, support and provide the best customer experience possible.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

Applicants Requirements:

• Candidates living in Poland must have the Right To Work (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract.
• All candidates must adhere to confidentiality and security protocols, at all times.
• All candidates will be required to pass an online language and skills test, including a final competency based live interview.
• All applications should submit their CV in English.

Training

• All candidates whether full or part time will complete a mandatory online paid familiarisation course to ensure you have the necessary skills and knowledge to do your role, running Monday to Friday 0900-1730 UK. Thereafter you will work on your given shift pattern and have access to continued support. All working hours are UK based.

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
• Learn as you work and be part of something real that changes the face of gaming - forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

Who we are

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW!

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Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Candidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those wanting to gain entry into a fascinating and growing industry, are invited to apply!

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! You would be communicating in the language you are applying for, and English.

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

What we’re looking for:

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.
• Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time.
• All candidates should possess a desire to help, support and provide the best customer experience possible.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

Applicants Requirements:

• Candidates living in Poland must have the Right To Work (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract.
• All candidates must adhere to confidentiality and security protocols, at all times.
• All candidates will be required to pass an online language and skills test, including a final competency based live interview.
• All applications should submit their CV in English.

Training

• All candidates whether full or part time will complete a mandatory online paid familiarisation course to ensure you have the necessary skills and knowledge to do your role, running Monday to Friday 0900-1730 UK. Thereafter you will work on your given shift pattern and have access to continued support. All working hours are UK based.

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
• Learn as you work and be part of something real that changes the face of gaming - forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

Who we are

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW!

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Who We Are

Open Up Resources is a publisher of high-quality open educational resources in core content areas, with a vision of providing teachers with the tools to engage students in equity-centered educational experiences.

Open Up Resources’ portfolio seeks to include the highest-quality, standards-based PK-12 curricula, with validation from respected third-party entities, evidence of efficacy, effective supports for multilingual learners, inclusive strategies for students with disabilities, embedded culturally relevant pedagogy, and professional learning that is inclusive and culturally considerate.

We are transforming instructional materials through our commitment to anti-racism. This intentional commitment infuses every program, partnership, and practice. Our desire is that Open Up Resources' curricula catalyzes anti-racist norms, structures, practices, and policies in education and society.

The Role

The Software Engineer III position will report to the Managing Director of Product Engineering in the Operations team. 

What to Expect 

On day 1:

• Show up ready to pair with a teammate to get your development environment running, walk through your first code change, and deploy that change to the production servers

In your first 30 days:

• Get to know your teammates and collaborators in engineering, product, product management, and our academics team.
• Gain experience and familiarity with our codebases, conventions, and processes.
• Pair regularly with teammates (as both driver and navigator).
• Begin taking on solo tasks.
• Open your first pull request, and deploy it to production after review and QA approval.

In your first 90 days:

• Regularly complete solo tasks from start to production.
• Actively participate in technical discussions, thoughtfully question existing and proposed approaches, explain alternate ideas.
• Start building a deep understanding of at least one curriculum. 

About Our Code 

Aside from occasional dev-ops and internal-systems tasks, most of our team’s work is focused on two Ruby on Rails applications: a custom content management system (CMS), and an authentication gateway for our web curriculum. Within the context of those apps, here are some of the things we do:

• Model a full-course curriculum, based on raw source content (e.g. in Word docs or XML exports), to a granular enough level that we can maintain, organize, report on, and flexibly re-constitute the content in that curriculum.
• Write custom ETL scripts to import (and validate the import of) raw source content into those models.
• Create views and queries to generate beautiful and well-structured presentations of the modeled content, for multiple export targets, such as print, web, and third-party platforms.
• Ensure connectivity and high-quality UX for integrations between our web curriculum and other platforms.
  

Core Competencies

Ethics and Integrity: Behave in a fair and ethical manner toward peers, partners, and customers; instill mutual trust and confidence; acts with honesty and integrity.

Teamwork and Collaboration: Works with colleagues to build morale and team commitment to strategic initiatives.

Diversity: Understands that each individual is unique and celebrates individual differences including race/ethnicity, gender, sexual orientation, age, mental or physical disability, marital status, veteran status, education, training, position, level of authority, seniority, full-time or part-time status.

Continuous Improvement: Continuously seeks opportunities for innovative approaches to address organizational opportunities.

Solution Oriented: Able to take action in solving problems, using reason and a systematic approach.

Job Qualifications

• Minimum 5 years of experience as a software engineer. 
• Minimum 3 years of experience as a software engineer working with Ruby on Rails in a production environment.
• Extensive experience with web frameworks and a solid understanding of abstract modeling of complex data.
• Clear understanding of relational databases and SQL.
• Ability to thrive in a remote team environment. Self-motivated and generous with knowledge-sharing.
• Strong communication skills. You love to talk about what your code does and why.

Key Responsibilities 

• Communicate clearly and empathetically with teammates of varying technical expertise through multiple channels and mediums: source code, diagrams/flowcharts, READMEs, bug database comments, Slack messages, emails, video meetings, and the occasional meetup IRL. You will talk directly to non-technical collaborators.
• Design user-centered software solutions using the best tools for the job.
• Write production code and tests in assorted combinations of:
• Ruby (and Rails)
• HTML5, CSS3, Slim templates
• Javascript (vanilla ES6 so far)
• Work with product owners to vet business requirements, ensuring that they are clear enough for the development team to start confidently iterating.
• Independently identify opportunities to improve system scalability and stability; targeting the sweet spot between perfection, extensibility, and on-time delivery.
• Mentor teammates in your areas of knowledge, thoughtfully deliver and receive code feedback, freely share implementation ideas.

• At Open Up Resources, we believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
• We are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion.
• We are a virtual organization with headquarters in the California Bay Area. 
• We offer competitive compensation and generous benefits packages including free healthcare, vision, dental, 401k matching, unlimited paid-time-off, and monthly home-office stipends. 
• This is a remote, full-time, benefited position with a salary range of $80,000-$120,000.

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Job Description

This is an exciting opportuniy for a freelancer / consultant to join our team as Local Contact Person for Pharmacovigilance and Regulatory Affairs at 0.5 FTE.

By working with us, you will have the opportunity to work in an international team and strength your expertise within the broad and diverse PV and Regulatory Affairs area.

Main responsibilities

• Primary contact person for local regulatory authority / Pharmacovigilance expert as per local requirements
• Prompt and effective communication with local regulatory authorities
• Provision of local regulatory intelligence screening and expert advice
• Collection and reporting of locally suspected ADRs or ICSRs (FUs, translations)
• Local management / oversight of risk minimization measures related to urgent safety restrictions and emerging safety issues
• Review and linguistic input on local Product Information and Mock-ups  
• Perform local non-indexed literature screening and screening of Regulatory Authority website/s for potential Adverse Drug Reactions (ADRs) and safety information
• Support audits and Inspections
• Handle local QA tasks such as suspected falsified products, quality alerts received from HA) and other quality-related requirements received from the local market

Qualifications

• Bachelor's Degree in Life Sciences or Chemistry, Nursing or equivalent experience
• Demonstrated experience within pharmaceutical or CRO industry or Regulatory body
• Must have experience within LCPPV / LCPRA roles
• PV training and/or working experience and other educational or professional background as required locally
• Expert knowledge of ICH GVP and most relevant legislation/ local requirements for territories of competency
• Proficiency in English, both written and verbal and in local language
• Proficiency in all MS-Office applications including Microsoft Word, Excel, and PowerPoint
• Must currently be set up to work as a freelancer / consultant

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Descripción del empleo

Bertoni Solutions está en la búsqueda de un Desarrollador Junior en .NET. Será responsable de crear aplicaciones usando lenguajes y tecnologías Microsoft .NET y relacionadas. Su función principal es diseñar y desarrollar las capas de nuestras aplicaciones, y coordinarse con el resto del equipo que trabaja en diferentes capas de la infraestructura. Es esencial un compromiso con la resolución colaborativa de problemas, un diseño sofisticado y un producto de calidad.

Responsabilidades

• Documentar el código de la aplicación, la cual puede incluir información sobre la base de datos, procedimientos operativos o de desarrollo de software
• Evaluar y actualizar las aplicaciones existentes en la empresa según las mejores prácticas y tecnologías más eficientes existentes en el mercado
• Idear y proponer formas de mejorar las aplicaciones existentes en la empresa de acuerdo con las mejores prácticas y tecnologías
• Diseñar y crear pruebas unitarias para el código de las aplicaciones
• Garantizar que las aplicaciones tengan el mejor rendimiento, calidad y capacidad de respuesta posibles
• Identificar cuellos de botella y errores existentes según los estándares de la empresa.
• Idear soluciones para mitigar y abordar los problemas o errores identificados
• Ayudar a mantener la calidad del código, la organización y la automatización
• Proporcionar soporte para las aplicaciones web trabajando en estrecha colaboración con los QA Engineers y demás personal involucrado en el proyecto resolviendo cualquier problema operativo o de codificación
• Diseñar interfaces de usuario que sean funcionales e intuitivas para los usuarios del software
• Asegurar la calidad del software a través de automatización de pruebas

Requisitos

NOTA IMPORTANTE: Solo disponible para candidatos ubicados en Perú.

• Egresado en informática, ingeniería de sistemas, de software o carreras afines.
• 2 a 3 años de experiencia previa demostrable desarrollando aplicaciones web con tecnologías .NET entre ellas: C#, ASP.Net Core, MVC, Net 8
• Experiencia con servicios Azure Cloud: SQL Server, Blob Storage y Push notifications
• Experiencia con HTML5, CCS3, JavaScript
• Razor ViewComponents, SignalR
• Principios SOLID
• Experiencia con lenguaje SQL, SQL Server
• Conocimientos de LINQ y Entity Framework 
• Conocimientos en servicios Web (REST)  
• Conocimiento de herramientas de control de versiones como GIT  
• Conocimiento y experiencia con pruebas unitarias  
• Dominio avanzado del inglés, tanto escrito como conversacional 

Deseables

• Mindset y marcos de trabajo ágiles
• Pruebas funcionales automáticas y SonarQube 
• Conocimientos en Frameworks como Angular y React.js  
• Conocimiento en Microservicios y contenedores (Docker) 
• Conocimiento de Azure DevOps 

Adicionalmente, valoramos candidatos que demuestren un alto nivel de compromiso y potencial.

• Certificaciones Microsoft en las tecnologías requeridas 

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Our Mission 

We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission, we are now searching for aFull Stack Software Developer to join our team in Bidart, France. 

Your Mission 

As ourFull Stack Software Developer, you will contribute to the development of high-quality, reliable software by actively participating in the design, implementation, testing, deployment, and maintenance of production systems. You will collaborate closely with other team members, sharing technical expertise and promoting best practices. Your contributions will help ensure that our software solutions are robust, scalable, and meet the needs of our organization. 

The value you add 

• Executes the SDLC: Owns end-to-end delivery of software components assigned by the team leader including design, implementation, testing, deployment, maintenance, and support 

• Develop front-end and back-end features as well as suggest new designs for the services that the team owns 

• Collaborate with other teams to understand their issues and propose and implement solutions 

• Collaborate on the deployment setup / infrastructure for the services owned by the team (Terraform, Azure Cloud, AKS) 

• Drives design of individual components and modules while engaging opinions of more senior technical staff 

• Actively participates in code review 

• Performs work estimation and risks assessment 

• Communicates with PMO, Product, QA, and other stakeholders as necessary to develop product 

• Shares engineering best-practices with peers, and helps support more junior members of the team 

• Communicates clearly and concisely with the other members of the team on technical subjects

• Bachelor's degree in computer science, engineering, or related fields 

• At least 2 years’ experience as a professional Software Engineer 

• Fluent in English to a business level 

• Proficiency in Java (for Backend) & React (for frontend) is essential. Familiarity in any scripting language is a plus 

• Experience with Azure Cloud and AKS, alongside tools like Terraform and GitLab CI/CD is a plus 

• Agile principles a plus 

• Continuous Integration/ Continuous Delivery a plus 

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth. 

• A flexible, friendly and international working environment with a collaborative atmosphere 

• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness. 

• A fast-growing company with plenty of opportunity for personal growth and development 

• A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning 

The Process 

Apply now with your CV and any supporting information. All resumes MUST be in English for a successful review. 

Start Date: ASAP 

Location: Bidart, France (3 days in office)

Contract: Full-Time, Permanent 

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Job Description

About the opportunity

Join our Technology Vertical as QA Engineer (Intermediate) in NZ (Remote) to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Software Development Team Lead, you will help us conduct tests throughout all stages of software development to ensure quality of our software products. You will design, develop, and execute test plans, test cases and automated tests to identify defects and ensure that our products meet the required standards. Some of the other responsibilities include:

• Closely working with software engineers, product managers, business analyst to drive the QA process, contributing ideas and process improvement
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Develop and maintain automated testing frameworks and tool 

Location: In this position, you can work from home 100%, anywhere in NZ, provided you have full working rights. 

Qualifications

What would make me a good candidate?

 We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• Strong proficiency in C#,.NET and testing frameworks like xUnit or similar tools.
• Previous experience in QA engineering, preferably in microservices environment.
• Previous experience in or a high level of exposure to automation testing will be the strong preference
• High level of knowledge in SQL 
• Experience in design, implementation, and execution of test strategies and solutions
• Experience with Agile development methodologies and version control systems like Git
• Motivated by a fast-evolving environment where you'll have to constantly adapt - no two days are the same!
• You align with our four core values and you’re simply a good human
• Good to have experience with cloud-based technologies like Azure or AWS

Please note only candidates with proven C# experience will be considered

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Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

The Details

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

The Opportunity

This is an excellent opportunity to join a diverse and dynamic solution provider with a huge range of clients and high-level in-house expertise. We adhere to agile principles and deliver using modern technologies, the latest development tools and practices, and always put customer value first.

Your talent is critical to help us build and develop our QA practice. We are in a growth mode and are looking for senior leaders and test managers to join us to manage projects and people. We are looking to you to explore project opportunities, build and implement test strategies, and to lead a team of testers to deliver quality results for our customers. You will leverage your experience as a test manager to create and implement effective test plans/approaches that will meet the needs of the customer within the constraints of schedules and budgets. You will understand the role that automation can play to enhance an effective test strategy. To perform optimally, you will need a strong background in testing lifecycles, test engagement models, good QA practices, test/defect management tool usage, reporting and presenting to executive levels.

Great! What skills do I need?

Manual Testing:Perform detailed manual testing of PeopleSoft modules such as Financials & Supply Chain Management (FSCM) to ensure they meet functional, performance, and reliability standards.

Automation Testing: Develop, maintain, and execute automated test scripts using tools such as Selenium, Playwright, or similar.

Test Strategy: Design and implement comprehensive test strategies, including test plans, test cases, and test scripts, based on functional and technical requirements.

Defect Management: Identify, document, and track defects using tools like JIRA, and collaborate with development teams to resolve issues efficiently.

Mentorship: Provide guidance and mentorship to junior QA engineers, fostering a culture of continuous improvement and knowledge sharing.

Collaboration: Work closely with cross-functional teams, including developers, business analysts, and project managers, to ensure quality throughout the software development lifecycle.

Reporting: Generate and analyze test reports, providing insights and recommendations for improvements.

Qualifications:

• Proficiency in manual testing techniques and methodologies.
• Extensive experience with automation tools (e.g., Selenium, Playwright).
• In-depth knowledge of PeopleSoft modules such as FSCM.
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.
• Experience with Agile squads, test management and defect tracking tools (e.g., JIRA).

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

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Job Description

About you

You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally.

You bring to Applaudo the following competencies:

• Bachelor’s Degree in Computer Science, Computer Engineering or a related field (desirable).
• 5+ years of experience in cloud computing and/or specifically Google Cloud. 
• Experience with Google Cloud services such as Cloud Run, Cloud Functions, GKE (Google Kubernetes Engine), Cloud SQL, GCE (Google Compute Engine), GCR (Google Container Registry), Cloud Build, Pub/Sub, GCS (Google Cloud Storage).  
• Strong knowledge of GCP Cloud Infrastructure.
• Configuration lang: JSON, YAML.
• Network admin experience (Linux: Networking, Troubleshooting skills)
• DBA experience: Postgres, MySQL.
• 3+ years of experience with Terraform or a different automation tool.
• Experience with complex deployment pipelines and design, for multi-environment and multi-tenant products. 
• Nice to have proficiency in the suite of AI services. 
• CI/CD: Familiarity with Github Actions, Jenkins, Bitbucket Pipelines, Cloud Build, SonarQube, CircleCI, etc. 
• Certified GCP Professional Cloud Solutions Architect (Desired) or GCP Professional Cloud DevOps Engineer.
• Advanced English.

 You will be accountable for the following responsibilities:

• Write Terraform configurations to represent the GCP infrastructure state in code. 
• Represent the actual infrastructure in network/topology/services diagrams in each environment (Development, QA, Production) 
• Plan and conduct game days to test and enhance the code and diagrams. 
• Propose the best practice approaches in terms of architecture design, security, naming conventions, governance, etc. 
• Support CI/CD lifecycle 
• Take ownership of the environment assigned. 

Qualifications

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Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. 

Our engineering organization consists of many talented Android and iOS app developers distributed across the EU and US. All app developers collaborate closely on each platform, regardless of location or specific feature squad. For day-to-day feature work, our engineers are organized into smaller cross-functional feature squads or teams. Our squads have a great deal of autonomy and are responsible for the development and architecture of their features. Squads take full ownership of their code and handle everything from concepting, design and implementation to release, maintenance and bug fixes.

We are looking for Senior Android Engineers (minimum 5 years of experience) to join one of our app development teams. There are several roles available covering different feature areas, such as activity and movement, women’s health, or new member onboarding. This is a remote US position with a preference for candidates based in the US-Pacific timezone. We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

What you will do: 

• Design, build, and maintain high quality code for projects on the team’s roadmap

• Push projects forward by closely aligning with PMs and Designers
• Collaborate with other teams such as backend, firmware, data science, research, science, or QA to deliver complex mobile app features

• Work with Android colleagues across the US and EU, to improve the health of the Android codebase
• Contribute to technical discussions, code reviews, and platform level improvements

We would love to have you on our team if you have:

• Minimum 5+ years of professional development experience experience shipping Android apps

• Proficiency with Kotlin programming and modern Android app architectures (MVVM, MVI, etc.), RxJava and/or Coroutines/Flow, Jetpack Compose, and common third-party libraries

• Experience with collaborative development on complex shared codebases
• Proficiency with git, branching, and standard code review workflows
• Focus on quality through unit tests and manual testing
• Computer science fundamentals and design patterns
• Ability to take ownership of projects, design technical solutions, drive implementation, and deliver results with limited guidance

• Ability to mentor other engineers and increase developer productivity across teams
• Experience with Agile or Scrum processes

We also appreciate if you have:

• 7+ years of professional development experience shipping consumer Android apps or enterprise apps and SDKs

• Any of the following: Dagger, Realm, Sqlite, JNI, PyTorch, TypeScript, CI/CD, or Kotlin Multiplatform, BLE, SDK development

• Previous experience in a Tech Lead role
• Experience with functional programming
• Experience with systems architecture and performance optimization
• Experience working asynchronously across countries and time zones
• Experience working with firmware teams on projects involving hardware
• Experience with app release management
• Experience developing software related to health, wellness, fitness, women’s health, or wearable products
• Special bonus points if you have experience with ML algorithms, encryption, data privacy or familiarity with C++

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1 $196,000- $223,000
• Region 2 $187,000- $212,000
• Region 3 $177,000- $201,000

A recruiter can determine your zones/tiers based on your US location.

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of Fake Job Offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

• Our jobs are listed only on the ŌURA Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

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Customer Support Manager  [English + German]

About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we're good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 40 million users and 300,000 five-star reviews, we’re well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide. 

Join our remote-working team and start your adventure with komoot.

About the role

Do you enjoy guiding users to the right solutions? Does solving tricky problems feel rewarding? Have people told you that you can explain things clearly both in person and in writing? If so, we’d love to hear from you.

We’re looking for an exceptional Customer Support Manager to join Chris and the dedicated support team. In this role, you’ll work directly with our users, helping them solve their technical issues, answer their questions, and make the most of our product. As the first point of contact for many of our users, you’ll ensure they have an exceptional support experience and get what they need to enjoy smoother, seamless outdoor adventures.

User happiness and satisfaction have always been central to our mission, and together with the team, you’ll play a crucial role in shaping our reputation and building great customer relationships 

Ready for your next adventure?

What you will do

• Support our users via email as well as answer their questions on all channels (tickets, forums, social media, store reviews, etc).
• As the first point of contact, take ownership of customer inquiries and drive each issue toward a swift and effective resolution.
• Manage cases from start to finish, from initial report and reproduction to writing bug reports and achieving resolution.
• Handle technically complex and escalated cases.
• Work with developers and QA to find and solve critical bugs in the wild.
• Effectively collaborate and communicate with team members on tasks such as clearing ticket backlogs as they come up.
• Assist with managing projects and processes that aim to improve how we support our customers.

Curious about how we work? 

• Core Communication time between 10 am - 3 pm (Berlin Time). We know people have different lifestyles, which is why we have flexible working hours with core time for synchronous interaction. You can organize your workday in the way that best suits you, your family, and your needs.
• We work on a project basis in cross-functional teams to ensure that we collaborate on our goals, move forward smoothly with open lines of communication, and achieve results as a team.
• Every Monday morning, we have a whole-company presentation where you hear about projects across the business, inspire each other, and share great work.  
• We connect in person at three whole-company gatherings each year in beautiful locations. You can check out this playlist to find out more about how we stay close while being remote.
• We use tools like Trello, Slack, Miro, Zoom, and Google Drive on a daily basis to stay connected, collaborate easily, and manage projects.  

You’ll be successful in this position if you

• Are excited to join a customer support team for the long run to make an impact on how people experience the outdoors.
• Have outstanding communication skills in German and English. Additional languages (e.g. Dutch, Italian, Spanish) are welcome.
• Are open to flexible scheduling, including occasional weekend support.
• Have 2+ years experience working in online or tech support, and you love it.  
• Have a sharp eye for identifying and reporting technical bugs, with proven experience in troubleshooting and guiding customers through resolving issues effectively.
• Have experience working on improving support processes and documentation.
• Can explain complex technical topics to both colleagues and customers with a range of technical expertise.
• Are highly self-driven, responsible, well-organized, and able to handle competing priorities.
• Are positive, curious about our users’ needs, and keen to improve their experience.
• Have an interest in how AI could enhance support processes and customer experiences.
• Have a passion for outdoor sports, mobile apps, wearables, or bike computers.

Why you will love it

• Your work will contribute to helping millions of people enjoy lovely outdoor experiences.
• We’ve been a remote-working company since 2017, meaning: We are remote by default, have frameworks and systems in place, and know how to do it well.
• You’ll become an essential part of our diverse and international team, with colleagues based in 19+ countries across Europe.
• You can work from wherever you want, be it a beach, the mountains, your house, or anywhere else that lies in any time zone between UTC-1 and UTC+3.
• 38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break.
• We love seeing people grow. That's why each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice!
• Costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.

Dive a little deeper and learn…

• More about how we work here: How We Work
• More about our recruitment process and FAQs here: FAQs

We support diversity and inclusivity and welcome all prospective applicants. We have an ongoing recruitment process (no deadlines) – if this role is online, it means it’s still open!

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Job Description

As an Email Marketing Coordinator, you will be responsible for executing, optimizing, and supporting direct-response marketing solutions. You will manage the day-to-day operations of email marketing campaigns, including content creation, campaign setup, and performance analysis.

The ideal candidate has strong attention to detail, excellent organizational skills, and the ability to write engaging, accessible content. If you have experience in implementing email marketing strategies and a track record of meeting campaign goals, then this role could be perfect for you.

WHAT YOU’LL DO

• Assist in formulating email marketing campaigns/flows for e-commerce businesses
• Execute, monitor, and troubleshoot the aforementioned strategies
• Launch and QA email marketing campaigns to ensure they're 100% error-free
• Collaboration with our design team to produce quality campaign artwork that aligns with our clients' brand style
• Leverage CRM & analytics platforms to support campaign execution (Google Analytics, Shopify, Attentive, Klaviyo, etc.)
• Assist in developing targeting strategies based on customer lifecycle segmentation & predictive analytics
• Analyze and track data to maximize the performance of email campaigns to achieve engagement, conversion, revenue and growth goals
• Gather and analyze competitor email programs for insights around email strategy, targeting, promotional offers, and cadence/delivery timing
• Continuous improvement of our service offering with updated strategies

This position is fully remote, with regular weekly and monthly internal and client calls.

Qualifications

• 1-3 years of experience in email marketing, ideally for a digital agency
• 1+ years of experience working in a fully remote environment
• Strong analytical and strategic copywriting skills, understanding of A/B testing practices, ability to draw conclusions from data and take action accordingly
• Attention to detail.
• Hands-on experience with email platforms such as Klaviyo and Attentive
• Understanding of email best practices, including segmentation, deliverability, copy and design approaches.

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