Job Description

Analytics infrastructure

• Implement effective, flexible, issue-identifying data collection system for lead to cash. Interface cleanly with centralized data warehouses. Establish anomaly detection and other data hygiene systems
• Choose modern, valuable tooling for Analytics and split (A/B) testing. Stay on top of new offerings to upgrade the team's capabilities over time, including using LLMs to increase team effectiveness. Translate new software capabilities into training for analytics and PMs 
• Develop a analytics roadmap, consulting with your leaders and cross-functional partners
• Ensure company and focus areas KPIs are well defined and tracked 
• Align processes and thinking across Product Analytics and User Experience Research to ensure product leaders receive comprehensive and consistent insights from the two sources
• Partner with PM, Business Operations, and other key partners to establish product data standards, including data ethics, data quality, and data governance

Team deliverables

• Automate and distribute key dashboards for leaders and teams to better run the business and understand user context
• Provide systems and resources for PMs to cleanly pull datasets themselves and create their own reports (currently in PowerBI). 
• Deliver effective A/B testing. Your team supports simple A/B testing by PMs themselves and/or implements complex tests alongside PMs. Tests themselves are well designed to deliver actionable insights
• Deliver high value insights and actionable recommendations via your team's product analysis and executive summaries. Present to leadership regularly
• Provide strategic guidance for Product strategy, informed by deep user and business understanding. Advise on which questions to ask. Use tools such as KPI trees to identify and recommend high leverage product areas

Team development

• Build an analytics team
• Coach and grow your leaders to be strategic partners for their areas (Fitness and Wellbeing and home services), delivering proactive guidance on key product and user insights that drive the business
• Ensure growth-minded culture and learning capabilities that support your entire organization's development and skill building, including industry scientific capabilities such as statistical modeling, exploratory data analysis, and causal inference 
• Continuously enhance your own knowledge of product analytics frameworks and best practices, - (in a world of quickly evolving LLMs/machine learning and general new approaches to problem solving).
• Implement team learning and implementation of these new approaches
• Champion a data- and outcome-driven culture inside and outside your team
• Continuously maintain and uplevel high performance standards across your team

The average base salary pay range for this position is $150,000 to $180,000

Qualifications

• BA/BS degree, preferably in a technical field
• 10+ years of experience in data science and statistics in SaaS / payment companies, with experience in the product and user behavior domain. 
• 4+ years of experience building, managing and leading analytics and data science teams
• Deep understanding of how Product Analytics can support the product development lifecycle every stage
• Infrastructure and Tooling
  • High proficiency in Python, R, SQL, and other data science tools/frameworks
  • Experience with Snowflake and PowerBI 
  • Experience working with ML in low and high value situations.
  • Experience setting up different experimentation systems with a perspective on where the field is evolving
  • Experience partnering with centralized data systems
  • Experience establishing data governance, ethics, and quality

• Deliverables
  • Track record of providing insights that shape the product roadmap and business, with measurable outcomes on customer growth, engagement, satisfaction, and business impact
  • Trusted partner to product and business leaders, included in strategic conversations 
• Team
  • Experience leading embedded teams (vs. a central service function) that partner throughout the product development lifecycle 
  • Examples of growing talent internally from successful IC to successful zone leader 

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Description du poste

En quoi consiste l’opportunité?  

Vous rejoindrez Xplor Health & Fitness et notre département Chef de projet : Déploiement Logiciel Saas, le département qui fournit un soutien et une expertise aux salles de sport. Des petites franchises indépendantes aux grandes franchises, nous mettons en place tout ce dont elles ont besoin pour gérer leur activité, motiver leurs clients et créer des communautés durables dans le monde du Fitness.

Rattaché au Head of Onboarding, vous aurez comme principales responsabilités : 

• Assurer le pilotage, la coordination, le suivi et l'exécution des projets
• Assurer l'interface entre le client et/ou les fournisseurs et les équipes en charge de la réalisation 
• Spécifier et challenger les besoins du client en participant à la rédaction des spécifications fonctionnelles permettant l’évolution du produit et assurer la conformité des développements demandés 
• Garantir le respect des délais et des contraintes budgétaires 
• Formaliser, faire approuver et rédiger les décisions
• Contribuer à l'innovation de la société en donnant priorité à la politique de mutualisation des développements et fonctionnalités, qui permet de faire progresser l'entreprise.   
• Participer activement à l'amélioration continue des processus de gestion de projet.
• Contribuer à l'innovation de la société en donnant priorité à la politique de mutualisation des développements et fonctionnalités, qui permet de faire progresser l'entreprise 

Qualifications

Qu'est-ce qui ferait de moi un bon candidat?

• Vous maîtrisez l'espagnol à l'écrit comme à l'oral !
• Expérience réussie dans la gestion opérationnelle de projet d'intégration logicielle.
• Connaissances techniques permettant d'échanger avec notre équipe de développeurs
• Proactif, motivé et désireux d'atteindre ses objectifs personnels.
• Motivé par un environnement au rythme rapide où vous devrez constamment vous adapter - aucun jour ne se ressemble !
• Ayant l'esprit d'équipe et conscient que nous devons tous parfois retrousser nos manches.
• Etre en phase avec nos quatre valeurs fondatrices

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Job Description

We seek an experienced and enthusiastic leader to join our growing Product organization!  You will join our Xplor Pay vertical and support the teams, Solution Engineering and Integrations, who are responsible for consulting with and supporting Independent Software Vendors (ISVs) and other software-focused partners seeking to leverage Xplor’s payment processing capabilities integrated within their software solution(s).  Our Solution Engineers and Integration Specialists work with technical teams as a critical conduit in conveying business objectives, vision and expected outcomes.  The scope of solutions spans varying point-of-sale, e-commerce, mobile, in-app, recurring billing, e-invoicing, and auto-reconciliation products and services made available to businesses through our embedded payments partnerships.

In this role, you will work closely with business leaders, architects, engineers, developers, and a broad set of internal teams to support and drive our embedded payments partnership strategy, helping our partners leverage multiple client-facing platforms used for merchant onboarding, transaction processing, account maintenance and reporting. You will also help guide the company’s global embedded payments product strategy and short- and long-term strategic plans which focus on ISVs, payment facilitators, and other SaaS and technology providers.  The ideal candidate will possess solid knowledge of the payment ecosystem, ISVs, payment facilitation, and payment technology integration.

To succeed in this role, you will: 

• Manage, guide, mentor, and train Solution Engineers and Integration Specialists, setting clear goals and managing performance to enhance their expertise in our platforms and solutions helping ensure success of our partnership strategy and business growth goals. Ensure continuous professional development and effective knowledge sharing within the team.
• Develop and implement strategic plans to enhance the efficiency and effectiveness of technical demonstrations, stakeholder consultations, and solution integrations. Oversee the planning and execution of key projects, ensuring alignment with business objectives and stakeholder expectations.
• Serve as a primary point of contact for business and technical escalations and needs. Facilitate cross-functional communication and collaboration, ensuring stakeholders, including sales, operations, product, and development teams, are aligned, and informed about project progress, risks, and outcomes.
• Maintain expertise in our platforms' functions, usage, technical documentation, and specifications, including merchant boarding, transaction processing, account maintenance, and reporting.
• Perform technical product demonstrations and provide technical guidance to stakeholders, including the creation of proofs of concept when appropriate. Facilitate requirements gathering sessions and consult with stakeholders and partners to identify and document pertinent business needs and requirements, as well as Xplor’s products and services as needed.
• Provide support to sales and operations teams by creating supporting materials, providing timely responses to requests for information and helping craft sales strategies when needed.
• Draft and compile artifacts such as Payment Processing Designs to communicate business objectives and requirements effectively and objectively with the intended feature/functionality of the final product.

Qualifications

• 5+ years' experience in solution engineering or a sales-focused, integration-related role.
• Experience leading teams in the capacity of supervisor or manager with record of successful performance management.
• Experience in financial services, merchant acquiring or related fintech industries is highly preferred.
• Demonstrated success supporting technical sales strategies, designing, documenting, or launching successful integrated solutions and related capabilities and products.
• Excellent communication skills (written and verbal) with solid sales acumen and ability to interact with and understand technical subjects and emerging technologies.
• Ability to communicate clearly to both technical and non-technical audiences, demonstrating passion for our vision and the business problems we solve for clients.
• Ability to build and maintain relationships, interface directly and effectively with customers, negotiate with and influence cross-functional teams.
• Solid critical-thinking and creative problem-solving skills with exceptional multi-tasking and organizational skills with acute attention to detail.
• Tactful and calm under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for actions and follows through on commitments.
• Accountable, dependable, responsive, and self-motivated.

• The average base salary pay range for this position is $130,000 to $150,000
   
• Eligible for a discretionary annual bonus

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Job Description

About the opportunity

Join our Education Vertical as an Account Management Team Lead in Melbourne and help us drive customer satisfaction and growth.

Reporting into the Customer & Marketing Director and managing a team of direct reports across our Account Management Team in Australia, you will be responsible for sales coaching, eliminating blockers, and reinforcing ways to drive continuous improvement. This is a “people manager” and a “process manager” role combined into one.

Some of the other responsibilities you'll have:
 

• Act as Direct Line Manager for a team of Account Managers
• Drive retention across the existing customer base by establishing frameworks for proactive communication and education to increase product and feature adoption and speedy resolution of customer issues  
• Provide a consistent, professional customer experience that drives positive sentiment and CSAT results  
• Coach and enable your team to build long-term customer relationships with Xplor Education by generating migration, Playground and My Waitlist opportunities and by booking demos from existing customers, in collaboration with the Account Executive team  
• Meet and exceed monthly recurring revenue targets by coaching and enabling your team to generate and close up-sell opportunities from Payments, Premium Training (Xplor University), SSO and higher pricing/feature tiers on Xplor, QikKids and Discover.  
• Drive Expansion revenue from our existing customer portfolio by generating leads for cross-sell products, including Playground and My Waitlist  
• Collaborate with your peers to establish and improve ways of working, directed at improving the experience for all existing customers  
• Ensure a high degree of CRM data integrity across your team by maintaining up-to-date customer records in Salesforce  
• Possess a broad understanding of industry trends to ensure customers are offered tailored solutions.  
• Attend staff trade shows, in-person events, or meetings when required to build relationships in person.  

For this position, we offer a hybrid and flexible working model, where you’ll spend three days per week in the office and two working from home.

Qualifications

What would make me a good candidate?
 

• 4+ years in Customer Success/Support, Training, Onboarding, or a similar customer-facing role  
• At least 12 months managing a team of Account Managers or similar customer-facing roles  
• Results-driven, with a proven record of using reporting metrics & KPIs to track progress against goals  
• You have a proven track record of motivating and getting the best out of your team, including remote team members  
• You are confident, accurate and enthusiastic when presenting information to decision-makers, and you are always working to align needs with our solutions  
• You are motivated to achieve your earning potential  
• You are prepared to roll up your sleeves with customers as the point of escalation for your team  
• You are extremely organised and have a proven ability to exceed set performance goals  
• You thrive in a fast-paced and competitive team environment.  
• Proactive, self-motivated learner with a strong drive to achieve personal goals 
• You’re a true team player who doesn’t hesitate to roll up their sleeves when required 

We are looking for curious and empathetic people. We also love to hear from people who: are motivated by meaningful work, resonate and align with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do. 

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Job Description

We are seeking a dynamic and experienced SaaS Partner Business Development Manager to join our team. This role will focus on building and managing relationships with SaaS platforms to integrate and promote our payment solutions. The ideal candidate will have a strong background in business development, a deep understanding of the payments industry, and a proven track record of driving growth through strategic partnerships.

Key Responsibilities

• Identify and Develop Partnerships: Identify, engage, and develop relationships with SaaS platforms to integrate our payment solutions into their software.
• Sales Strategy: Develop and implement effective sales strategies to drive growth and achieve revenue targets through partnerships.
• Market Analysis: Conduct market research and analysis to identify trends, competitive landscape, and potential opportunities within the payments industry.
• Relationship Management: Maintain and nurture long-term relationships with SaaS platform partners to ensure mutual success and growth.
• Collaboration: Work closely with cross-functional teams, including product development, marketing, and customer support, to ensure successful integration and promotion of payment solutions.
• Contract Negotiation: Lead contract negotiations with SaaS platform partners, ensuring mutually beneficial terms and compliance with company policies.
• Performance Tracking: Monitor and report on the performance of partnerships, including sales metrics, revenue growth, and market penetration.
• Training and Support: Provide training and support to SaaS platform partners to ensure they are equipped to effectively promote and integrate our payment solutions.
• Industry Networking: Attend industry events, conferences, and trade shows to network with potential partners and stay updated on industry trends and developments.

Qualifications

Qualifications

• Experience: Minimum of 5 years of experience in business development, sales, or partnerships within the payments industry or a related technology sector.
• Skills:
  • Strong understanding of the payments industry and the SaaS platform ecosystem.
  • Proven track record of developing and managing strategic partnerships.
  • Excellent negotiation, communication, and presentation skills.
  • Ability to analyze market trends and develop effective business strategies.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in CRM software and Microsoft Office Suite.

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Job Description

The Technical Support Specialist provides support to Xplor customers who are using one or more of our software and payments products. This position works in a high-volume contact center environment and is responsible for answering customer inquiries through email, chat and phone for Xplor Mariana Tek.  

You’ll join a team that delivers a best-in-class, customer-centric support experience. The customer support specialist plays a key role in developing this ethos through driving customer satisfaction and quick resolution times. 

Responsibilities include: 

• Receive inbound questions from customers about their software product and service through a support ticketing system. 
• Document all customer interactions in applicable systems according to current policies. 
• Respond to customers by gathering information and providing the best solution or appropriate next steps. 
• Provide education to customers on best practices to get the most value from software features or additional services. 
• Escalate complex issues to higher-level support tiers and/or management following current policies. 
• Provide best-in-class service quality to meet customer expectations in line with department guidelines and policies. 
• Meet or exceed personal KPI targets for performance metrics, such as number of tickets handled and customer satisfaction, according to current policies. 
• Follow internal Knowledge Centered Support processes to reuse documented solutions and contribute to knowledge base content. 
• Be an internal advocate for our customers and represent the Voice of the Customer to internal stakeholders. Other duties as assigned. 
• May be eligible for a discretionary bonus 

Qualifications

• 3 years of related experience in a technical service role 
• BA or BS, or equivalent experience 
• Experience working in a startup or SaaS company 
• Boutique Fitness Industry knowledge/experience 
• Flexibility in potentially working weekends 

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Job Description

JOB DESCRIPTION: 
We are seeking a Vendor Relationship Manager to be responsible for managing and optimizing relationships with our 3rd party providers. This role involves ensuring our vendors comply with service quality, timely delivery, and adherence to contractual agreements. This role involves negotiating contracts, monitoring vendor performance, addressing issues, and working closely with internal teams to meet organizational goals.
DUTIES AND RESPONSIBILITIES:
•    Establish and maintain strong relationships with key vendors.
•    Act as the primary point of contact for vendors – Point of escalation 
•    Conduct regular meetings with vendors to review performance metrics, service levels and contractual obligations.
•    Negotiate terms and conditions of vendor contracts.
•    Ensure contracts are fair and beneficial to our organization.
•    Review and renew contracts as necessary.
•    Work with internal departments (e.g., procurement, legal, finance) to align vendor management strategies with organizational policies.
•    Work with providers to facilitate product demos for customers and sales agents.
•    Track pricing to ensure we meet revenue and profitability goals.
•    Escalation contact for Operations, Product, I.T. and Sales Support areas pertaining to service providers that provide POS Hardware, POS systems, Fulfillment, Payment Gateway and ACH transaction processing services.  

The average base salary pay range for this position is $75,000 to $85,000 

May be eligible for a discretionary bonus

Qualifications

QUALIFICATIONS:
•    Bachelor's degree in business administration, Finance or equivalent experience in payment transaction processing industry preferred.
•    Proven experience in vendor management, procurement, or a related role.
•    Minimum of 3 years’ experience as a Vendor Relationship Manager. 
•    3 to 5 years professional experience in vendor management, preferably within the payment processing or financial services industry. 
•    Strong negotiation and contract management skills.
•    Excellent communication and interpersonal skills.
•    Exceptional analytical skills with high attention to detail

•    Ability to analyze data and make informed decisions.
•    Ability to work independently and collaboratively with internal and external stakeholders.  
•    Ability to work in a fast-paced environment with tight deadlines.
•    Proven ability to influence cross-functional teams without formal authority
•    Proficiency in Microsoft Office Products and database management tools
•    Occasional travel may be required to meet with vendors and attend industry events. 
 

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Job Description

About the opportunity

Join our Education Vertical as Director of Training and Implementationto make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

The Implementation and Training teams drive our company’s growth by nurturing new and migrating customers at the outset of their Xplor Education journey, laying the foundation for upsell/ cross-sell of additional products and long-term satisfaction and retention.  

Reporting into Chief Operation Officer of Education & Personal Services, you will help us lead the team responsible for onboarding, offboarding, training, and adoption of the Education products. You will monitor, manage, and provide guidance, ensuring that all tasks meet the internal and customer’s expectations of quality and timeliness. Some of the other responsibilities include:

• Collaborates with relevant business partners to develop and maintain the processes and activities needed to integrate our product with needed solutions
• Manages and leads the training team to ensure that revenue targets are met, and training is a larger part of the commercial motion
• Ensures that project/department milestones/goals are met and adhering to approved budgets
• Manages the offboarding group to develop processes and tools focused on ensuring accuracy of when billing should cease
• Ensures that billing is in alignment with onboarding and offboarding. Needs to be able to interpret contracts for accuracy
• Coordinate with team to review external customer’s product demands, develop project plans and ensures that implementations are completed on time and meet client expectations
• Collaborate with Commerical team to ensure team members have appropriate documentation, training, software, and other tools needed to effectively and efficiently respond to customers and retain information needed for internal use
• Work with senior management to provide activity reports and metrics around project and department performance.
• Up to 25% travel required, plus flexibility to attend virtual meetings outside of standard work hours to connect with US and UK colleagues

Location:For this position, preference will be given to Melbourne based candidates who can be on-site occasionally as that's where the majority of the team is based. Otherwise you can work 100% remotely from anywhere is Australia or New Zealand.

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• Experience at a growing SaaS company with revenues > $20m
• Several years experience leading and growing an implementation and training organization
• History of building process-driven teams with a mix of existing and new talent
• Experience in creating KPIs, building reports, forecasting, and performance management
• Passionate about having fun, developing talent, motivating teams and building a world-class implementation and training organization.
• Financial Astuteness - Demonstrates broad understanding of financial management principles to direct organizational actions, identifies cost effective approaches. Fosters an environment that encourages fiscal responsibility and works towards achieving EBITDA and net revenue targets.
• Business Acumen - Recognizes current and future resource needs based on organizational goals, priorities, competing resource needs across initiatives, and budget realities. Identifies potential risks and develops, plans, and implements measures to avoid, mitigate or minimize risk. 
• Acting with Empathy and Compassion - Affirms the value of a culture where people feel safe to share their thoughts and emotions, especially in challenging times. 
• Proven experience Establishing organizational systems for  defining responsibilities and tracking, monitoring, and measuring success.
• Comfortable with generating support through organizational changes and adjusting ineffective strategies

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Job Description

About the opportunity

Join our Education Vertical as Director of Training and Implementationto make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

The Implementation and Training teams drive our company’s growth by nurturing new and migrating customers at the outset of their Xplor Education journey, laying the foundation for upsell/ cross-sell of additional products and long-term satisfaction and retention.  

Reporting into Chief Operation Officer of Education & Personal Services, you will help us lead the team responsible for onboarding, offboarding, training, and adoption of the Education products. You will monitor, manage, and provide guidance, ensuring that all tasks meet the internal and customer’s expectations of quality and timeliness. Some of the other responsibilities include:

• Collaborates with relevant business partners to develop and maintain the processes and activities needed to integrate our product with needed solutions
• Manages and leads the training team to ensure that revenue targets are met, and training is a larger part of the commercial motion
• Ensures that project/department milestones/goals are met and adhering to approved budgets
• Manages the offboarding group to develop processes and tools focused on ensuring accuracy of when billing should cease
• Ensures that billing is in alignment with onboarding and offboarding. Needs to be able to interpret contracts for accuracy
• Coordinate with team to review external customer’s product demands, develop project plans and ensures that implementations are completed on time and meet client expectations
• Collaborate with Commerical team to ensure team members have appropriate documentation, training, software, and other tools needed to effectively and efficiently respond to customers and retain information needed for internal use
• Work with senior management to provide activity reports and metrics around project and department performance.
• Up to 25% travel required, plus flexibility to attend virtual meetings outside of standard work hours to connect with US and UK colleagues

Location:For this position, preference will be given to Melbourne based candidates who can be on-site occasionally as that's where the majority of the team is based. Otherwise you can work 100% remotely from anywhere is Australia or New Zealand.

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• Experience at a growing SaaS company with revenues > $20m
• Several years experience leading and growing an implementation and training organization
• History of building process-driven teams with a mix of existing and new talent
• Experience in creating KPIs, building reports, forecasting, and performance management
• Passionate about having fun, developing talent, motivating teams and building a world-class implementation and training organization.
• Financial Astuteness - Demonstrates broad understanding of financial management principles to direct organizational actions, identifies cost effective approaches. Fosters an environment that encourages fiscal responsibility and works towards achieving EBITDA and net revenue targets.
• Business Acumen - Recognizes current and future resource needs based on organizational goals, priorities, competing resource needs across initiatives, and budget realities. Identifies potential risks and develops, plans, and implements measures to avoid, mitigate or minimize risk. 
• Acting with Empathy and Compassion - Affirms the value of a culture where people feel safe to share their thoughts and emotions, especially in challenging times. 
• Proven experience Establishing organizational systems for  defining responsibilities and tracking, monitoring, and measuring success.
• Comfortable with generating support through organizational changes and adjusting ineffective strategies

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Description du poste

• Fournir un soutien et une assistance au besoin à la fonction Comptes clients (traitement des factures, paiements des fournisseurs...)  
• Fournir un soutien et une assistance au besoin à la fonction Comptes fournisseurs (émission des factures, réponse aux demandes des clients...)
• Préparer des rapprochements bancaires réguliers pour tous les comptes bancaires français
• Aider à la préparation des prévisions de trésorerie
• Soutenir le contrôleur financier et le comptable général dans le cycle de clôture de fin de mois
• Aider à la collecte et à la préparation des données dans le cadre d’un projet d’intégration logicielle
• Assister l’équipe Finance France selon les besoins pour les tâches de comptabilité générale

Qualifications

Exigences

• Français courant et anglais de travail – à l’écrit et à l’oral
• Le souci du détail
• Bon sens de l’organisation
• Capacité à cerner les problèmes et à créer des solutions
• Expérience de travail dans un grand groupe souhaitable
• Compétences techniques
• Solide compréhension des principes comptables de base
• Amélioration des processus et développement du système
• La connaissance de Sellsy et/ou Netsuite serait un atout

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Job Description

Join Clearent by Xplor as an Outside Sales Account Executive in San Diego, CA to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Regional Sales Director, some of the other responsibilities include:

• Develop and maintain relationships with small to medium sized business owners
• Work closely with Clearent by Xplor colleagues in Customer Service, Underwriting, IT, Sales Support, and other departments to onboard new business
• Manage your pipeline and day to day tasks/appointments using Salesforce
• Prepare presentations and proposals using Clearent by Xplor’s electronic  applications
• Educate merchants and business owners on the payment processing industry
• Maintain regular communication with your sales leadership
• Closing sales of our payment processing services to meet expected minimum requirements
• Compensation will be based on commissions

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• Minimum 2 years of business-to-business (B2B) outside sales experience (preferred)
• Valid current driver’s license and auto insurance
• Be able to work well independently and as part of a team
• Must exhibit a hunter mentality, professional demeanor, impeccable integrity, and a high sense of urgency
• Possess the ability to self-source leads through a combination of prospecting, cold-calling, and networking
• Proactive, self-motivated learner with a strong drive to achieve personal goals
• You align with our four core values, and you are simply a good human

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Job Description

Join Clearent by Xplor as an Outside Sales Account Executive in Columbus, OH to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Regional Sales Director, some of the other responsibilities include:

• Develop and maintain relationships with small to medium sized business owners
• Work closely with Clearent by Xplor colleagues in Customer Service, Underwriting, IT, Sales Support, and other departments to onboard new business
• Manage your pipeline and day to day tasks/appointments using Salesforce
• Prepare presentations and proposals using Clearent by Xplor’s electronic  applications
• Educate merchants and business owners on the payment processing industry
• Maintain regular communication with your sales leadership
• Closing sales of our payment processing services to meet expected minimum requirements
• Compensation will be based on commissions

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• Minimum 2 years of business-to-business (B2B) outside sales experience (preferred)
• Valid current driver’s license and auto insurance
• Be able to work well independently and as part of a team
• Must exhibit a hunter mentality, professional demeanor, impeccable integrity, and a high sense of urgency
• Possess the ability to self-source leads through a combination of prospecting, cold-calling, and networking
• Proactive, self-motivated learner with a strong drive to achieve personal goals
• You align with our four core values, and you are simply a good human

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Job Description

Join Clearent by Xplor as an Outside Sales Account Executive in New York, NY to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Regional Sales Director, some of the other responsibilities include:

• Develop and maintain relationships with small to medium sized business owners
• Work closely with Clearent by Xplor colleagues in Customer Service, Underwriting, IT, Sales Support, and other departments to onboard new business
• Manage your pipeline and day to day tasks/appointments using Salesforce
• Prepare presentations and proposals using Clearent by Xplor’s electronic  applications
• Educate merchants and business owners on the payment processing industry
• Maintain regular communication with your sales leadership
• Closing sales of our payment processing services to meet expected minimum requirements
• Compensation will be based on commissions

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• Minimum 2 years of business-to-business (B2B) outside sales experience (preferred)
• Valid current driver’s license and auto insurance
• Be able to work well independently and as part of a team
• Must exhibit a hunter mentality, professional demeanor, impeccable integrity, and a high sense of urgency
• Possess the ability to self-source leads through a combination of prospecting, cold-calling, and networking
• Proactive, self-motivated learner with a strong drive to achieve personal goals
• You align with our four core values, and you are simply a good human

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Job Description

Join Clearent by Xplor as an Outside Sales Account Executive in Orlando, FL to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Regional Sales Director, some of the other responsibilities include:

• Develop and maintain relationships with small to medium sized business owners
• Work closely with Clearent by Xplor colleagues in Customer Service, Underwriting, IT, Sales Support, and other departments to onboard new business
• Manage your pipeline and day to day tasks/appointments using Salesforce
• Prepare presentations and proposals using Clearent by Xplor’s electronic  applications
• Educate merchants and business owners on the payment processing industry
• Maintain regular communication with your sales leadership
• Closing sales of our payment processing services to meet expected minimum requirements
• Compensation will be based on commissions

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• Minimum 2 years of business-to-business (B2B) outside sales experience (preferred)
• Valid current driver’s license and auto insurance
• Be able to work well independently and as part of a team
• Must exhibit a hunter mentality, professional demeanor, impeccable integrity, and a high sense of urgency
• Possess the ability to self-source leads through a combination of prospecting, cold-calling, and networking
• Proactive, self-motivated learner with a strong drive to achieve personal goals
• You align with our four core values, and you are simply a good human

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Description du poste

Tu rejoindras Xplor en tant que Développeur / Développeuse sénior Frontend React à Villeneuve d'Ascq au sein de l’équipe Engineering, afin de participer à l’évolution du produit Xplor Resamania dont le développement a démarré en 2016.

Xplor Resamania est notre logiciel de gestion d'entreprise tout-en-un pour les clubs de fitness et de remise en forme. Intuitif et flexible, il intègre le paiement, le contrôle d'accès, la gestion des membres, la vente, la gestion des abonnements, le planning, l'automatisation du marketing, le reporting,...

Rattaché(e) au lead développeur tes missions principales seront de :

• Développer sur un produit "multi-projets", en collaboration avec les autres équipes (backend, QA, produit ...)
• Participer aux phases de conception des features
• Participer activement aux ateliers techniques, aux codes reviews, ...
• Participer au maintien et à l'évolution de la stack technique
• Réaliser des tests automatisés
• Garantir la maintenance évolutive durant les phases de Run
• Participer aux ateliers méthodologiques et être force de proposition.

Environnement technique : 

• React 17 (hooks, functional components, ...)
• Gestion d'état standard (state React + context) + utilisation d'un hook inspiré de TanStack Query
• 50% de code Javascript, 50% de code Typescript 4.7
• MUI4 et MUI5
• Méthodologie Agile (Features teams)
• Couverture CI (Travis), linters, déploiement avec Jenkins
• Jira, Github, MS365 …

Qualifications

De formation bac + 2 minimum, tu disposes d’un diplôme dans le secteur de l’informatique. Tu es organisé(e), autonome, tu aimes travailler en équipe et tu disposes d’une forte capacité d’analyse. Ta curiosité te pousse à comprendre comment fonctionne un logiciel : nous cherchons autant des compétences techniques que d’une appétence pour le métier et les aspects fonctionnels de l’application.

Qu'est-ce qui ferait de moi un bon candidat ou une bonne candidate ?

• une expérience similaire de 5 à 6 ans
• une forte autonomie dans le travail personnel
• une bonne capacité à travailler en équipe autant en remote qu’en présentiel (tu travailleras avec plusieurs Devs Back)
• une bonne capacité à réfléchir à une problématique abstraite et en déduire la réponse la plus pertinente
• une solide expérience sur l'utilisation de MUI, TanStack Query, ou une capacité à apprendre rapidement

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Description du poste

Tu rejoindras Xplor en tant que Développeur / Développeuse Frontend React à Villeneuve d'Ascq au sein de l’équipe Engineering, afin de participer à l’évolution du produit Xplor Resamania dont le développement a démarré en 2016.

Xplor Resamania est notre logiciel de gestion d'entreprise tout-en-un pour les clubs de fitness et de remise en forme. Intuitif et flexible, il intègre le paiement, le contrôle d'accès, la gestion des membres, la vente, la gestion des abonnements, le planning, l'automatisation du marketing, le reporting,...

Rattaché(e) au lead développeur tes missions principales seront de :

• Développer sur un produit "multi-projets", en collaboration avec les autres équipes (backend, QA, produit ...)
• Participer aux phases de conception des features
• Participer activement aux ateliers techniques, aux codes reviews, ...
• Participer au maintien et à l'évolution de la stack technique
• Réaliser des tests automatisés
• Garantir la maintenance évolutive durant les phases de Run
• Participer aux ateliers méthodologiques et être force de proposition.

Environnement technique : 

• React 17 (hooks, functional components, ...)
• Gestion d'état standard (state React + context) + utilisation d'un hook inspiré de TanStack Query
• 50% de code Javascript, 50% de code Typescript 4.7
• MUI4 et MUI5
• Méthodologie Agile (Features teams)
• Couverture CI (Travis), linters, déploiement avec Jenkins
• Jira, Github, MS365 …

Qualifications

De formation bac + 2 minimum, tu disposes d’un diplôme dans le secteur de l’informatique. Tu es organisé(e), autonome, tu aimes travailler en équipe et tu disposes d’une forte capacité d’analyse. Ta curiosité te pousse à comprendre comment fonctionne un logiciel : nous cherchons autant des compétences techniques que d’une appétence pour le métier et les aspects fonctionnels de l’application.

Qu'est-ce qui ferait de moi un bon candidat ou une bonne candidate ?

• une expérience similaire de 2 à 4 ans
• une forte autonomie dans le travail personnel
• une bonne capacité à travailler en équipe autant en remote qu’en présentiel (tu travailleras avec plusieurs Devs Back)
• une bonne capacité à réfléchir à une problématique abstraite et en déduire la réponse la plus pertinente
• une première expérience sur l'utilisation de MUI, TanStack Query, ou une capacité à apprendre rapidement

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Description du poste

Tu rejoindras Xplor en tant que Développeur / Développeuse Frontend React à Villeneuve d'Ascq au sein de l’équipe Engineering, afin de participer à l’évolution du produit Xplor Resamania dont le développement a démarré en 2016.

Xplor Resamania est notre logiciel de gestion d'entreprise tout-en-un pour les clubs de fitness et de remise en forme. Intuitif et flexible, il intègre le paiement, le contrôle d'accès, la gestion des membres, la vente, la gestion des abonnements, le planning, l'automatisation du marketing, le reporting,...

Rattaché(e) au lead développeur tes missions principales seront de :

• Développer sur un produit "multi-projets", en collaboration avec les autres équipes (backend, QA, produit ...)
• Participer aux phases de conception des features
• Participer activement aux ateliers techniques, aux codes reviews, ...
• Participer au maintien et à l'évolution de la stack technique
• Réaliser des tests automatisés
• Garantir la maintenance évolutive durant les phases de Run
• Participer aux ateliers méthodologiques et être force de proposition.

Environnement technique : 

• React 17 (hooks, functional components, ...)
• Gestion d'état standard (state React + context) + utilisation d'un hook inspiré de TanStack Query
• 50% de code Javascript, 50% de code Typescript 4.7
• MUI4 et MUI5
• Méthodologie Agile (Features teams)
• Couverture CI (Travis), linters, déploiement avec Jenkins
• Jira, Github, MS365 …

Qualifications

De formation bac + 2 minimum, tu disposes d’un diplôme dans le secteur de l’informatique. Tu es organisé(e), autonome, tu aimes travailler en équipe et tu disposes d’une forte capacité d’analyse. Ta curiosité te pousse à comprendre comment fonctionne un logiciel : nous cherchons autant des compétences techniques que d’une appétence pour le métier et les aspects fonctionnels de l’application.

Qu'est-ce qui ferait de moi un bon candidat ou une bonne candidate ?

• une expérience similaire de 2 à 4 ans
• une forte autonomie dans le travail personnel
• une bonne capacité à travailler en équipe autant en remote qu’en présentiel (tu travailleras avec plusieurs Devs Back)
• une bonne capacité à réfléchir à une problématique abstraite et en déduire la réponse la plus pertinente
• une première expérience sur l'utilisation de MUI, TanStack Query, ou une capacité à apprendre rapidement

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Description du poste

Les Product Manager Senior possèdent un engagement incontestable pour identifier et améliorer la valeur client, associé à une approche stratégique pour transformer ces idées en succès commercial durable.  

Les Product Manager Senior mènent et gèrent une fonction commerciale centrale d’un produit ou plusieurs domaines produits au sein d'une marque. Non seulement ils excellent dans la livraison de produits de qualité, mais ils ont également une vision pour leur domaine et un plan pour exécuter cette vision. Ils peuvent clairement expliquer comment leur roadmap produit est alignée avec la stratégie produit et comment leur travail aura un impact positif et quantifiable sur les clients du produit.  

Les Product Manager Senior sont responsables de la gestion de leur roadmap et doivent avoir une explication claire pour chaque décision. Toutefois, ils doivent consulter leur Brand Product Lead avant d'apporter des modifications importantes à leur roadmap. Ces personnes interagissent directement avec les clients pour mieux comprendre l'industrie, les points de blocage et la façon dont le produit peut résoudre leurs problèmes ou attentes.  

Les Product Manager Senior peuvent ou non exercer des responsabilités managériales, mais ils servent d'exemple de ce qu'incarne une livraison de produit exceptionnelle et favorisent le développement de leurs pairs. Ce rôle est le poste le plus senior axé sur la livraison de produit, sans responsabilités à l'échelle de la marque. 

Responsabilités du poste : 

• Être responsable de la planification, de la vision et de la mise en œuvre des fonctionnalités dans un ou plusieurs domaines produits  

• Fournir régulièrement des contributions sur la stratégie produit globale et sur la manière dont les initiatives de l'équipe s'alignent avec la stratégie produit globale  

• Développer une compréhension fine de l'industrie, y compris les tendances émergentes, les nouvelles technologies disponibles et les marchés adressables  

• Impliquer les clients actuels et potentiels pour comprendre et analyser leurs besoins, leurs pratiques commerciales et leurs projets futurs  

• Établir et aligner la roadmap produit avec la stratégie produit globale et trouver un équilibre entre les investissements à long terme, les victoires à court terme et la dette technologique  

• Mentorer et/ou gérer des collègues produits et favoriser le développement de leurs compétences clés  

• Identifier les domaines d'amélioration et les nouvelles opportunités pour adresser les besoins du marché  

• Impliquer les équipes internes et soutenir le discours public pour le lancement de fonctionnalités.  

• Fournir une expression de besoin et des spécifications produit claires et complètes pour guider l'équipe de développement  

• Échanger avec les équipes de développement pour challenger les besoins et adapter la réponse si le besoin s’en fait sentir. 

• Responsable de la gestion et de l’élaboration d'un backlog produit, en veillant à ce que les tickets soient prêts à être intégrés aux prochains sprints.  

• Impliquer les ventes, le marketing et le support client pour recueillir les retours des clients et assurer une livraison rapide et sans heurts  

• Participer au processus Agile Scrum - Feature Team et être impliqué à chaque étape de celui-ci (présentation, échange, tests et livraison)  

• Identifier les principaux indicateurs de succès pour les évolutions et lier ces indicateurs aux indicateurs commerciaux globaux  

• Se concentrer sur la valeur client et identifier des solutions MVP qui répondent à cette valeur avec le moins de temps, d'efforts et de risques possibles  

• Identifier et signaler les opportunités et les risques à ses responsables 

• Contribuer aux démonstrations destinées aux clients et aux initiatives de ventes et de marketing grâce à sa connaissance approfondie du produit  

• Interagir avec la conception, la recherche et le développement pour articuler clairement les points de blocage des clients et élaborer un processus de résolution de problèmes efficace  

Qualifications

Qualifications : 

• 5 ans d'expérience professionnelle minimum dans la gestion de produits logiciels de la conception au lancement et au cycle de vie 

• Bilingue en espagnol 

• Capacité à articuler et à piloter les besoins en matière de recherche et de conception pour soutenir les décisions relatives au produit 

• Aptitude avérée à mener à bien des initiatives dans le respect des délais et du budget 

• Expérience de travail dans un environnement Agile Scrum – Feature Team 

• Empathique : avoir un talent pour comprendre ce que nos clients essaient de réaliser et pourquoi ils essaient de le faire 

• Analytique : savoir repérer les points communs dans des demandes client apparemment différentes et identifier les opportunités de les traiter avec une solution unique 

• Innovant : avoir un penchant pour les idées audacieuses qui peuvent potentiellement offrir des avantages concurrentiels 

• Stratégique : être capable découper de gros projets en MVP pragmatiques qui maximisent la valeur client avec le moins de temps, d'efforts et de risques possibles 

• Collaboratif : partager le fait qu'une équipe fonctionne mieux lorsque chacun communique quotidiennement sur la façon dont la contribution de chacun s'inscrit dans la vision commune 

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Description du poste

Les Product Designer sont avant tout des maîtres de leur art. Ils font preuve d'un profond engagement pour comprendre les défis des clients, s'efforçant de rationaliser les solutions tout en intégrant de manière réfléchie les limites techniques.

Ils s'appuient sur leur expérience pour identifier des solutions créatives à des problèmes complexes. Ils sont capables d'itérer rapidement et de proposer des idées qui vous font dire "Oh, je n'y avais pas pensé...". Ils savent générer de multiples solutions viables, tout en évaluant les compromis avec l'ensemble de l'équipe.

Ils sont responsables du succès de nouvelles fonctionnalités et/ou de produits entiers et suivent leur impact sur les clients par la mise en place de système de collection de mesures.

Ils sont des collaborateurs reconnus et peuvent guider les équipes produit pour faire avancer la réflexion sur le produit en couchant les idées sur le papier. Ils sont passés maîtres dans l'art de dire "oui, et" et peuvent tirer les meilleures idées des personnes qui les entourent.

Ils sont de grands conteurs d'histoires et peuvent favoriser l'alignement de leurs équipes en articulant clairement les décisions prises dans leurs conceptions.

Un Product Designer comprend parfaitement la planification projet. Il peut prévoir et gérer les facteurs de stress, les délais irréalistes et les priorités concurrentes et les résoudre avec ses coéquipiers.

Ils sont experts en méthodologies de recherche de validation. Ils se sentent à l'aise pour lancer un test rapide sans modérateur et peuvent concevoir et animer des tests avec modérateur avec peu de conseils de la part de l'équipe de recherche.

Les Product Designer montrent l'exemple. Ils maintiennent une norme d'excellence en matière de conception. Ils montrent comment participer avec succès à des activités de groupe telles que les tests de conception hebdomadaires.

Ils sont une force de positivité dans leur équipe, ils trouvent la voie à suivre dans les situations difficiles, célèbrent les petites victoires et projettent un ton positif lorsque les temps sont durs.

Ils ont une compréhension approfondie du processus de développement. Ils ont de l'empathie pour le processus itératif de développement et les contraintes techniques, mais ils peuvent aussi s'appuyer sur leur expérience pour repousser les limites lorsque cela est nécessaire.

Responsabilités du poste :

• Un portfolio exceptionnel qui montre vos points forts à la fois en UX et en design visuel.
• Expérience dans la conception d'applications web et mobiles 
• Expérience dans la direction de la conception sur des initiatives et des projets du début à la fin avec un historique de réussite.
• Compétences convaincantes en matière de présentation et de communication. Vous pouvez parler de votre travail de conception de manière succincte et réfléchie. 
• Démontrer de l'empathie et une compréhension du processus de développement. Vous comprenez l'impact des décisions de design et pouvez communiquer avec les développeurs. 
  • Points bonus. Vous avez une expérience pratique du développement et vous vous sentez à l'aise pour bricoler avec css ou construire un codepen.
• Compétences éprouvées en matière de recherche évaluative. Vous êtes à l'aise pour effectuer des recherches évaluatives avec ou sans modérateur. 
• Vous maîtrisez parfaitement les outils de conception (nous sommes de grands fans de Figma).
• Expérience de l'utilisation et/ou de la création de Design Systems
• Proactif(ve), motivé(e) et désireux(se) d'atteindre ses objectifs personnels.
• Capacité à travailler en équipe tout en gérant son temps et ses priorités.
• Vous êtes motivé(e) par un environnement en constante évolution dans lequel vous devrez vous adapter en permanence, il n'y a pas deux jours identiques !
• Vous avez l'esprit d'équipe et savez que nous devons tous parfois retrousser nos manches.

Qualifications

• Plus de 5 ans d'expérience dans la conception de produits au sein d'un éditeur de logiciels ou d'une agence. 
• Capacité à s’affirmer, proactivité et esprit de collaboration.
• Capacité à travailler de manière autonome, à prendre des décisions difficiles lorsque cela s'avère nécessaire et à communiquer clairement sur les raisons de ces décisions.
• Vous apprenez tout au long de votre vie - vous êtes motivé par le retour d'information et par la possibilité de vous améliorer dans votre rôle, dans votre travail et dans la manière dont vous travaillez en équipe.
• Passionné(e) par la création de produits visuellement et fonctionnellement impactant pour les clients
• Vous aimez rester à la pointe des meilleures pratiques, des développements et des tendances en matière de design web, mobile, ainsi que des tendances générales en matière de design.
• Vous vivez pour collaborer. Vous pensez que nous pouvons accomplir plus ensemble que séparément.

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Job Description

More than 2,000 organisations trust our comprehensive customer relationship management (CRM) tools, access control systems, online booking management and point of sale with deep payment platform integrations.

The Role

Xplor Gym are recruiting for a back-end developer engineer with 3+ years of commercial experience in PHP. Are you a team-player, motivated to make a difference, and looking for your next exciting career move?  We are a provider of fitness club management software, supporting thousands of gyms and health clubs across Europe.

In your role you will develop backend (including secure APIs) the European growth of Resamania. You will design and implement features within our full API-based PHP product that uses Symfony, event-based architectures and modern database technologies. We build our frontends in React and need someone with a good understanding of this technology.

You will get the opportunity to collaborate with other Xplorers across our Fitness and Wellbeing product range as well as in Xplor Pay, our global payment services platform.

You should have experience of working within an agile team, understand test-driven development, be at-least familiar with the concepts of CI/CD or DevOps, and be ready to support automated QA professionals.

As our headquarters for Resamania is in France, proficiency in French would be preferred but not essential.

Qualifications

Requirements

We are looking for an experienced back-end developer with the following qualifications:

Required:

• 3+ years of hands-on experience with PHP, Symfony or Laravel, ideally across multiple roles
• Knowledge of OOP and SOLID principles
• Familiarity with relational databases (e.g. MySQL)
• Proficiency in building and working with RESTful services and APIs
• Awareness of testing frameworks for robust code
• At least basic level Git and Docker knowledge for local development

Beneficial:

• French-speaking proficiency
• Experience working on highly developed business critical systems
• Experience with AWS
• Good understanding of integration best practices (e.g. circuit breakers, exponential back-off)
• Experience of good logging practices, ideally with exposure to application performance monitoring (APM).

Soft skills:

• A problem solving mindset who views complex challenges as opportunities
• Excellent communication skills for effectively collaborating with fellow developers, whether in person, via email or through technical documentation
• Ability to stay focused and prioritise tasks when requirements evolve or priorities shift

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