Take a seat on the Xplor rocketship and join us as a Customer Success Manager in the United States to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

You’ll join Xplor Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses – with less stress, and better control over their growth.

ROLE

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally

• Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
• Proven ability to drive continuous value of a product
• Familiarity working with small-medium sized businesses
• Impeccable written and verbal communication skills
• Detail and process oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• 3+ years of relevant experience
• Proficient in Office software
• Prior experience in closing sales deals at the executive level a plus
• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• You want to help and serve our customers: They win, so you win
• Experience with Salesforce and Zendesk a plus

What does it mean to work for Xplor?
Our four core values - Make life simple, build for people, move with purpose and create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members.  Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• Unlimited paid time off plus 3 day paid volunteer days per year
• 12 weeks Gender Neutral Paid Parental Leave
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Educational reimbursement
• Access to mental health support

Our hub locations provide:

• Engagement activities such as field days, monthly company lunches, quarterly events, and department outings
• Regularly sanitized environment with protective equipment 
• Dog Days
• Catered lunches plus free snacks and drinks
• Ping pong, foosball, basketball and other onsite games

More about us
We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

All your information will be kept confidential according to EEO guidelines.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five "everyday life" verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

You'll join our Personal Services team, where we revolutionize the dry cleaning industry through innovative technology. Together we will continue to deliver the most robust, reliable, and comprehensive solutions, empowering our customers to grow their businesses, drive efficiency and provide a superior customer experience.

As a Principal Software Engineer, you will use technical expertise to innovate, research and develop code following coding standards and adhering to designs supporting internal business requirements and/or external customers.  You will also provide mentorship and guidance to a team of Software Engineers at various levels.

Essential Responsibilities:

• In accordance with department and business objectives, works with the Director of Software Engineering to define technical standards and patterns
• Designs and/or updates all layers of the SaaS platform’s architectural stack
• Mentors Junior and Mid-level developers on engineering best practices and appropriate design patterns for common use cases
• Designs, develops, tests, optimizes, and maintains software systems for use by internal staff and external customers.
• Creates scripts for the automation of internal processes and reporting.
• Performs code and schema reviews
• Follows industry best practices, leveraging appropriate software design patterns
• Reviews and provides feedback on product requirements, visual designs and testing plans.
• Communicates and coordinates activities with engineering departments including Product Management, Quality Assurance, DevOps and other engineering teams.
• Provides technical product improvement suggestions to improve quality, performance, maintainability.

Qualifications:

• Bachelor’s degree in computer science, information systems, computer engineering, systems analysis or a related discipline, or equivalent work experience
• 8+ years experience designing and implementing production SaaS solutions in .NET
• Expert-level C# coding skills, including latest advancements (C#10)
• Strong working knowledge of .NET 5/6 and the current BCL
• 3+ years experience building production systems in ASP.NET Core and 1 or more front-end Javascript frameworks (Blazor, Angular, React, Vue.JS), HTML, CSS, JavaScript
• Strong working knowledge of Entity Framework Core
• 3+ years experience with SQL Server. Additional expertise, including writing stored procedures and functions, and performing query analysis, is a big plus.
• Extensive experience with Microsoft Visual Studio is required
• Experience with .NET static analysis tools and performance profilers
• Working knowledge of agile software development life-cycles
• Excellent analytical and problem-solving skills
• Strong, clear written and verbal communication skills
• Ability to work under minimal direction and exercise considerable latitude
• Desire to manage people through mentoring, leading by example, and contributing to the professional development of those around you

Preferred Qualifications:

• Azure DevOps experience, including system administration, is a plus
• Experience with Xamarin is a plus
• Experience with mobile platform development (iOS and Android) is a plus

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members.

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development

• Annual Bonus and Pay Increase

• A collaborative, team environment with people who truly love what they do

• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow

• Access to mental health support

• Fully flexible work arrangements

Location: Utah or Remote

All your information will be kept confidential according to EEO guidelines.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

Take a seat on the Xplor rocketship and join us as an IT Programme Manager in the United Kingdom to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

Objectives of this Role

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• Develop program assessment protocols for evaluation and improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Oversee multiple project teams, ensuring program goals are reached
• Manage budget and funding channels for maximum productivity  
• Provide mechanisms for feedback loops and escalations to appropriate stakeholders

Key Accountabilities and Performance Metrics

• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Ensure project execution plans are established and executed
• Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
• Identify key requirements needed from cross-functional teams and external vendors
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Provide accurate and comprehensive reporting to all relevant stakeholder groups within projects and program (i.e. working groups, global functions and enterprise partners) as well as numerous committees.
• Resourceful in problem solving and solutioning impediments as they arise while keeping commitments
• Work with other project, program managers, and stakeholders to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
• Oversee the delivery of the program roadmap, including design, build, implementation, and migration in conjunction with the Business Owners.
• Manage and prioritize change requests to the program roadmap
• Collaborate with globally distributed Product and Development teams to ensure backlog prioritisation is in alignment with program priorities.
• Manage third party work packages; identification, initiation, scope, cost, timeline and sign off with the program steering committee.
• Develop and execute communications strategy to ensure all Xplor stakeholders are informed during the development and implementation of projects and programs assigned.
• Facilitate communication amongst teams and help drive critical decision making and response to solve for people, process and technology issues.
• Provide accurate and comprehensive reporting to all relevant stakeholder groups within projects and program (i.e. working groups, global functions and enterprise partners) as well as numerous committees.
• Develop, manage, and report on key metrics evaluating business value, milestones, budgets, time and objectives achieved versus planned.
• Conduct ongoing evaluation and testing of program alternatives in conjunction with Product and Development teams.
• Manage the SAFe process, scrum teams and tie to desired milestones via tracking tools. 

 People Management

• Manage all people matters in relation to the distributed global Program team with the support of the Program Director. 
• Comfortable and proven track record of managing vendors, indirect reports, and global teams
• Build, mentor, train and lead a high performing program delivery team
• Report on program KPI’s in a timely manner providing commentary on performance
• Ensure the program team has appropriately skilled people resource to meet current and future needs
• Coaching provided to the team on a regular basis
• Responsible for managing and motivating the team, enabling them to reach their potential within the business
• Promote a collaborative work environment with team members and internal stakeholders through effective communication
• Oversee the recruitment of required qualified persons that will work in each project team

• Demonstrated experience working in a matrixed environment, managing global resources, and delivering large scale, customer facing solutions
• Able to communicate with all levels of an organization without getting lost in the minutia of a particular area.  Must be comfortable speaking with engineers, contractors, and the management team
• Create deliverables
• 5+ years in a management role (preference given to those with program management experience)
• Exceptional leadership, time management, facilitation, and organizational skills
• Outstanding working knowledge of change management principles and performance evaluation processes
• Experience working within a SAFe framework as well as driving transformation experience
• Ability to act diplomatically solving people and technology issues as well as the ability to influence and lead resources across all areas of an organization
• Five+ years professional experience including:
• Multiple years in program leadership and organizational transformation
• Multiple years resource management/direct report experience

Technical Skills

• Understanding of modern software development practices, processes and tooling
• Thorough understanding of project/program management techniques and methods
• Excellent Knowledge of performance evaluation techniques and key metrics
• Outstanding knowledge of data analysis, project management tooling, reporting and budgeting
• Understanding of payments technology and payments industry experience is a plus

Education/Qualifications

• Ideal candidate will possess a bachelor’s degree and MBA (desired)
• Experience in managing large programs, projects and representing complex technology issues to key stakeholders

Personal Behaviours and Competencies

• Able to work successfully to deliver complex program in a changing and evolving environment
• Strong business acumen: able to understand our strategy and overlay to the Programs in terms of milestones, deliverables and reflect same in communications with key stakeholders
• Ability to influence senior stakeholders, challenge where necessary and ensure that complex issues are communicated in a straightforward way
• Excellent organizational, communication and leadership skills
• Analytical mindset with great problem-solving abilities
• Exceptional written and verbal communication skills
• Ability to work under pressure and maintain composure.
• Strong numerical understanding and analytical ability
• Process oriented

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members.

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• 12 weeks Gender Neutral Paid Parental Leave 
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to mental health support
• Fully flexible work arrangements

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/gb/careers.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

We’ve recently expanded our reach and offering by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020.

Xplor is headquartered in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services, and Personal Services. Learn more on our website: https://www.xplortechnologies.com/.

Xplor is seeking a Head of Business Change UK to focus on high-impact / high-value change management initiatives in the UK. Reporting directly to Xplor’s Global Director, Business Change, you’ll be responsible for a portfolio of projects which fit within the UK Strategy. This is a new role, created to recognise the demand for change management techniques, change discipline and stronger change governance within Xplor. Essential to the role is experience in leading and delivering change in complex and multi-functional settings, as well being able to create workable structures, routines and templates for others to follow. The ideal candidate would have experience in the payments or related financial service sectors and ideally gained through consultancy roles. The role will have three areas of focus: (1) Manage the planning and execution of strategically important projects in the UK, (2) Implementing and driving use of business change best practices that can be applied globally (3) Drive and report on business case realisation of revenue and efficiencies across the portfolio

•       Relevant experience delivering change for similar scale organisations, for example working in programme management, leadership and change roles

•       Analytical skills – able to quickly map processes and activities, and create business case/plans that effectively influence executive decision-making

•       Experience of leading and influencing cross-functional, matrixed teams, within and across geographies

•       Proficient in MS Office as well as other planning and change management tools and frameworks

•       Results oriented – able to stress test and push forward the program of work across value, people and process elements

•       Strong organisational and programme/project skills – able to deliver results in the face of shifting priorities, deadlines and demands

•       Team player – able to coordinate resources and manage interdependencies across geographies and functions

•       Strong interpersonal and motivational skills and ability to build productive relationships throughout existing and acquired companies

•       Excellent communication skills, both written and oral

All your information will be kept confidential according to EEO guidelines.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/gb/careers.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

Take a seat on the Xplor rocket ship and join us as a Product Manager for our Discover Childcare Software in New Zealand, to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

About the opportunity

• Be the custodian of the product. 
• Assist in planning and executing the product roadmap. 
• Write, plan, prioritise user stories. 
• Analyse customer problems, review customer feedback and help prioritise solutions. 
• Develop innovative solutions to our user’s problems, delivering immediate benefit. 
• Test, plan and release new features and products and iterate quickly. 
• Categorising support tickets and enhancing tagging functionality. 
• Briefing new product ideas into development teams. 
• Conduct data collection and analysis to provide insights on specific customer issues. 
• Work collaboratively with the wider Xplor business. 
• Facilitate communication between internal teams to support the successful implementation of new products or features.  
• Be a proactive member of the company, helping cultivate a culture that reflects brand values. 
• Maintain a broad knowledge of all company products, services and promotions. 
• Performing other job-related duties as required. 

Key Performance Indicators

• Deliver defined product features on time and to desired quality standards
• Meet our set quarterly Objectives and Key Results
• Demonstrate skills evaluated: business context, collaboration, research, problem solving, scoping, delivery, technical skills 

What would make me a good candidate?

• Ideally 1-2 years of previous experience in a technical or product role.
• Previous experience in the Childcare sector or Ed Tech software is a bonus
• Relevant tertiary education qualifications as required 
• Great communication & interpersonal skills to convey technical concepts to, and build consensus among, diverse audiences 
• Ability to work with distributed teams to deliver on large, complex initiatives

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• 8 weeks each year to work from anywhere in the world
• 3 day paid Volunteer Leave days per year
• Extra sick leave provided to give employees 15 days total per year
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to mental health support
• Fully flexible work arrangements

More about us

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

How to apply?

To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is our Talent Partner Chelsea.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/nz/careers. 

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we particularly encourage speakers of Te Reo Māori or Pasifika languages to apply.

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.

Take a seat on the Xplor rocketship and join us as Technical Sales Consultant in Melbourne to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

About the opportunity

A Technical Sales Consultant educates prospects and customers, conduct demos, evaluates technical and business solutions, and is a trusted advisor to prospects who are looking to evaluate fit.  Common activities include, but not limited to, explaining and showing demo notebooks, advising the best path for evaluation and explain how our software can solve prospect’s business use cases.  The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively interact with a team. Technical expertise and credibility in natural language processing, deep learning, and APIs is also required. 

The Technical Sales Consultant will take ownership of distributed Sales Qualified Leads (SQL) and apply the Xplor sales methodology  to help turn prospects into successful customers.  You’ll leverage your technical acumen to connect with technical decision makers and work alongside the account managers to identify buyer pain points and challenges and convert them into customers. 

This independent Technical Sales Consultant position has advancement potential within the Sales organisation, as well as financial growth opportunities. 

As an Xplor Education Technical Sales Consultant, you will: 

• Conduct web-based demos and teleconferences. 
• Practice Active Listening to identify buyer needs and wants. 
• Stay up-to-date with our technology and products / services. 
• Make outbound phone calls to advance the buyer journey. 
• Maintain contact history in the CRM and schedule follow up activities. 
• Manage you workflow queue in the CRM 
• Collaborate with the product and engineering teams to provide solutions for our customers. 
• Manage technical discussions with our customers and support the account managers to progress deals manage client relationships. 

What would make me a good candidate? 

• Values which align to ours. Our values weave through all we do here – from company strategy to daily decision making. 
• A Bachelor's Degree is required.  
• Hands-on knowledge and passion for the Childcare industry.  
• An ability to quickly learn and leverage all of our training, presentation and sales tools. 
• Enjoys leveraging your technical acumen to solve problems and interact with prospects   
• A Desire to win. You have a positive, resilient, relentless attitude and a strong emotional intelligence which has led to your past successes. 
• A Strong, consistent work ethic. Willing to go above and beyond. Self-directed, adaptable and resourceful. 
• Experience with software sales. You can grasp and succeed in a technology environment. 

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• 8 weeks each year to work from anywhere in the world
• 3 day paid Volunteer Leave days per year
• Extra sick leave provided to give employees 15 days total per year
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to mental health support
• Fully flexible work arrangements

More about us

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

How to apply?

To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "XplorToTheMoon" at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is our Talent Partner Chelsea.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please also note that successful candidates will be required to obtain a Working With Children Check/Blue Card as part of their employment.

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. #LI-Remote 

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.

About Xplor Technologies 

We’re the people who power everyday life businesses like gyms, fitness facilities, childcare centers, personal trainers, dry cleaners and landscapers across the globe.  For more on our company visit: https://www.xplortechnologies.com/us 

At Xplor, we are a powerful global team of smart and capable technology professionals working together to bring innovative solutions to the business and our customers.  

In the technology team, we have more than 600 colleagues working in offices and remotely around the world, building the first global platform to integrate software, payments and Commerce Accelerating Technologies to help business succeed. 

Location:North America, Eastern Time Zone          

Reports to: VP Procurement & Vendor Management, Technology 

This role is the subject matter expert for Xplor’s procurement processes and systems (Jaggaer, NetSuite, Sage Intacct, Concur, etc…)  This includes being the go-to person for: 

• eSourcing event creation (eRFP, RFI, RFQ, etc…) 
• procurement processes and policies (creating purchase requisitions, purchase orders and approval guidelines) 
• invoice processing including approval, matching and payment 
• Negotiating contracts, initiating cost savings and strategic vendor alignment

Essential Responsibilities: 

• Act as liaison between purchasing users (our internal customers) and other core groups such as AP, financial analysts, treasury, tax, controllers, and global finance owners 
• Lead procurement projects to achieve quantifiable savings by applying best-in-class sourcing methods, and contract creation solutions 
• Lead contract negotiations and contract reviews demonstrating expertise and confidence using online contract repository systems, cloud-based e-sourcing, and online vendor communication portals with proficiency.  
• Extract data through MS Office/Excel/PowerPoint/Outlook/Word reports using our procurement management tool, Jaggaer Manage and support eRFX events across multiple spend categories.   
• Identify and capture strategic opportunities for the goods and services purchased 
• Work to establish strong vendor relationships that are built on Xplor’s key values. Work with both new and established suppliers to create vendor partner opportunities 
• Be able to secure meaningful, verifiable cost savings that align with strategic initiatives 
• Work with finance team throughout the procurement cycle to assist with forecasting and budgeting 
• Identify, report, and facilitate opportunities for vendor diversity and inclusion.  Work with other Xplor teams to promote, and support larger Xplor vendor diversity initiatives outside of Procurement 
• Lead and participate in special procurement, sourcing, and other projects, as assigned 
• Provide insightful guidance on vendor selection, management, and performance.  Assist in creating vendor qualities programs that measure areas including vendor quality, cost savings, and other KPIs. 
• Create KPI dashboard that includes metrics that provide deep insight to vendor performance, cost savings, and other detailed analysis. 
• Provide outstanding customer service to customers (both internal and external) by providing timely responses, representing procurement at meetings and events, and working to promote Xplor’s company values 
• Recognize, analyze, and report Vendor Carbon Footprints.  Become Xplor champion for reducing carbon emissions and creating carbon neutral organization 
• Assist in the stand-up of new procurement and finance systems, and the enhancement and change management for existing programs. 

Minimum Qualifications: 

• 5+ Year’s experience in Global Supply Chain, Procurement, Sourcing, Purchasing Management as a buyer, sourcing specialist, Procurement Project Analyst and esourcing event creation and management 
• Expert level abilities in MS Office, Excel, PowerPoint, Outlook, Word 
• Previous experience with Jaggaer, NetSuite, Sage Intacct, or Concur 
• Demonstrated experience, and success, in leading procurement projects 
• Knowledge of GAAP and ability to talk fluently regarding AP processes and requirements 
•  quantifiable savings by applying best-in-class sourcing methods, and contract creation solutions 
• Have experience in the creation of contracts for goods, service, and contingent labor for programs more than $1M USD. 
• Be familiar with global purchasing and procurement process; including the ability to research/ interact and lead strategic offshore opportunities and manage purchases through these channels 

Preferred Qualifications: 

• Bachelors Degree or 10+ years of equivalent work experience 
• 5+ Years experience working with global suppliers 
• 2+ years experience in preparing and presenting reports to senior staff 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please  visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. #LI-Remote 

We’re committed to replying to each application and look forward to getting in touch with you soon.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

Take a seat on the Xplor rocketship and join us as a Customer Success Manager in the United States to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

You’ll join Xplor Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses – with less stress, and better control over their growth.

ROLE

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally

• Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
• Proven ability to drive continuous value of a product
• Familiarity working with small-medium sized businesses
• Impeccable written and verbal communication skills
• Detail and process oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• 3+ years of relevant experience
• Proficient in Office software
• Prior experience in closing sales deals at the executive level a plus
• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• You want to help and serve our customers: They win, so you win
• Experience with Salesforce and Zendesk a plus

What does it mean to work for Xplor?
Our four core values - Make life simple, build for people, move with purpose and create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members.  Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• Unlimited paid time off plus 3 day paid volunteer days per year
• 12 weeks Gender Neutral Paid Parental Leave
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Educational reimbursement
• Access to mental health support

Our hub locations provide:

• Engagement activities such as field days, monthly company lunches, quarterly events, and department outings
• Regularly sanitized environment with protective equipment 
• Dog Days
• Catered lunches plus free snacks and drinks
• Ping pong, foosball, basketball and other onsite games

More about us
We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

All your information will be kept confidential according to EEO guidelines.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

About Xplor Technologies

We’re the people who power everyday life businesses like gyms, fitness facilities, childcare centers, personal trainers, drycleaners and landscapers across the globe.  For more on our company visit: https://www.xplortechnologies.com/us

At Xplor, we are a powerful global team of smart and capable technology professionals working together to bring innovative solutions to the business and our customers. We’re driven by two things:  relentlessly building amazing technology and

 In the technology team, we have more than 450 colleagues working in offices and remotely around the world, building the first global platform to integrate software, payments and Commerce Accelerating Technologies to help business succeed.

Overview of the role

As the Salesforce Dev Lead, you will be an integral part of our Client Information Systems technology team and will be leading to continually improve and enhance our multi-org Salesforce platform, designing solutions for scale and optimized user experience, partnering with global SFDC admins, devs, and consultants to document technical designs, hands-on develop integrations, and own the global Salesforce operational processes encompassing COE, SDLC, Scaled Agile, Release management, and CI/CD. 

We are looking for a SFDC trailblazer who is humble, innovative, deep understanding for multi-org SFDC platform in B2B business model, SFDC vendor landscape, and is excited to continuously learn.

Essential Responsibilities:

·        Partner with global SFDC admin, devs, and consultants to implement best practices including but not limited to solutioning cadence, solution documentation, solution approval, development, configuration, integrations, CI/CD  

·        Translates features, high level & low-level solutions, user stories, and user stories into development tasks for Admins, and devs

·        Owner for implementing multi-org SFDC platform operational processes including but not limited to SDLC, Scaled Agile, Release management, CI/CD.

·        Gather system requirements, conduct analysis, coordinate the design of solutions and establish metric for success

·        Ensure that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues

·        Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems

·        Determine the scope and corresponding effort estimates for all development

·        Own the support and solutioning related to users, license management, SSO, onboarding, deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

·        Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

·        Salesforce Development – API Integrations, APEX, LWC, Aura components, JSON

·        Provide pros and cons of choosing a specific technical design and gather input from global SFDC team

·        Own the communication of any platform changes to end users and stakeholders

·        Management of integrated applications and third-party suppliers including not limited to Conga, Docusign, Adobe, Hubspot, Salesloft

·       Experience: 5+ years of experience developing in Salesforce 

·       Preferred Qualifications:  Salesforce Certifications (Admin, Advanced Admin, Platform App builder, Platform 1, Platform II, Omni Studio Developer)

Perks of working with Xplor

• Flexible PTO 
• 4% 401k Match 
• Unparalleled opportunities to learn and accelerated career development 
• A collaborative, team environment with people who truly love what they do 
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer 
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow 
• Access to mental health support 
• Fully flexible work arrangements 

All your information will be kept confidential according to EEO guidelines.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

About Xplor Technologies

We’re the people who power everyday life businesses like gyms, fitness facilities, childcare centers, personal trainers, drycleaners and landscapers across the globe.  For more on our company visit: https://www.xplortechnologies.com/us

At Xplor, we are a powerful global team of smart and capable technology professionals working together to bring innovative solutions to the business and our customers. We’re driven by two things:  relentlessly building amazing technology and

 In the technology team, we have more than 450 colleagues working in offices and remotely around the world, building the first global platform to integrate software, payments and Commerce Accelerating Technologies to help business succeed.

Overview of the role

As the Salesforce Dev Lead, you will be an integral part of our Client Information Systems technology team and will be leading to continually improve and enhance our multi-org Salesforce platform, designing solutions for scale and optimized user experience, partnering with global SFDC admins, devs, and consultants to document technical designs, hands-on develop integrations, and own the global Salesforce operational processes encompassing COE, SDLC, Scaled Agile, Release management, and CI/CD. 

We are looking for a SFDC trailblazer who is humble, innovative, deep understanding for multi-org SFDC platform in B2B business model, SFDC vendor landscape, and is excited to continuously learn.

Essential Responsibilities:

·        Partner with global SFDC admin, devs, and consultants to implement best practices including but not limited to solutioning cadence, solution documentation, solution approval, development, configuration, integrations, CI/CD  

·        Translates features, high level & low-level solutions, user stories, and user stories into development tasks for Admins, and devs

·        Owner for implementing multi-org SFDC platform operational processes including but not limited to SDLC, Scaled Agile, Release management, CI/CD.

·        Gather system requirements, conduct analysis, coordinate the design of solutions and establish metric for success

·        Ensure that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues

·        Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems

·        Determine the scope and corresponding effort estimates for all development

·        Own the support and solutioning related to users, license management, SSO, onboarding, deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

·        Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

·        Salesforce Development – API Integrations, APEX, LWC, Aura components, JSON

·        Provide pros and cons of choosing a specific technical design and gather input from global SFDC team

·        Own the communication of any platform changes to end users and stakeholders

·        Management of integrated applications and third-party suppliers including not limited to Conga, Docusign, Adobe, Hubspot, Salesloft

·       Experience: 5+ years of experience developing in Salesforce 

·       Preferred Qualifications:  Salesforce Certifications (Admin, Advanced Admin, Platform App builder, Platform 1, Platform II, Omni Studio Developer)

Perks of working with Xplor

• Flexible PTO 
• 4% 401k Match 
• Unparalleled opportunities to learn and accelerated career development 
• A collaborative, team environment with people who truly love what they do 
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer 
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow 
• Access to mental health support 
• Fully flexible work arrangements 

All your information will be kept confidential according to EEO guidelines.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

We’re Xplor. There’s a good chance you’ve not heard of us yet – we’re just getting going.  We’ve also just rebranded ourselves and are emerging as Xplorers.   

Xplor is a global provider of business management software, payments and value-added services that power boutique studios, gyms, fitness facilities, childcare centers and independent personal trainers across the globe. Our ambition is to empower passionate people and deliver a compelling integrated proposition to enable clients to spend more time growing their business.  After our recent acquisition by Advent International, and subsequent merger with Clearent, we’re excited to deliver on our value creation program to achieve our bold growth ambition.  And we’re getting ready to go big, and even more global. 

Xplor has brought together 20 different software and payment processing brands to create Fitness and Wellbeing vertical business.   There’s more than 1000 of us in the global Xplor Fitness and Wellbeing team and we’re passionate about enabling gym and studio owners, leisure centers, and personal trainers to deliver better business outcomes for themselves and their customers.

The goal of the performance marketing team is to drive a test, learn and optimize approach to continuously improve campaign performance and efficiency

This role will be integral to driving growth for our brands that specialize in the Field Services, Education and Personal Services industries, targeting businesses including maintenance, air conditioning, childcare and laundry services. The role will also support our world class payments platform. You'll play an key role in achieving our growth goals, by leading the day-to-day execution and optimisation of our digital performance marketing campaigns, working closely with our in-house team of specialists. Whilst also working closely with the Global Director of Performance Marketing to develop strategies / roadmaps to deliver results and assisting to enhance processes to ensure optimal efficiency. 

You can expect an intense operating cadence, a strong team & support framework, as well as a huge opportunity for learning and growth. Perfect for any individuals who are inclined towards entrepreneurship. This is a global role and in a global team

The ideal candidate needs to be an expert in performance / digital marketing, have a passion for marketing in general and be keen to learn and pick things up quickly. 

Ideal skills/background:

●       Paid digital marketing strategy development

●       Paid search (Google / Bing)

●       Paid social (Facebook, LinkedIn, Instagram)

●       Programmatic / display advertising

●       Digital campaign tracking (e.g. Google Analytics)

●       Campaign reporting and analysis, inc. dashboard set-up

●       Conversion rate optimisation

●       Agency collaboration and management

●       Creative process management

To be a best fit for this role you need:

●       7+ years experience

●       Expert in B2B acquisition strategies

●       Experience working in a global team advantageous

●       Strong analytical skills

●       Strong project management skills

●       To be a clear communicator, with stakeholders at all levels

●       To be a team player and collaborate to achieve goals

●       High attention to detail

●       Creative thinking to push boundaries

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerate career development

• A collaborative, team environment with people who truly love what they do

• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow

• Access to mental health support

• Fully flexible work arrangements

More about us 

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

Take a seat on the Xplor rocketship and join us as a Senior Recruiter, helping people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-accelerating technologies help businesses automate operations, save time and effort, overcome obstacles, and form lasting relationships with their customers.

Location:  Flexible to other locations in the US, remote

At Xplor the Talent Acquisition (TA) Team is a strategic function responsible for helping others reach their full potential by connecting them to the right opportunities. We are a team of talent professionals who above all else are ambassadors of our culture, ensuring we’re building diverse teams of talented people that align with our values. 

You’ll focus on resourcing critical technology positions primarily in North America by providing a proactive and strategic partnership to our managers, candidates and stakeholders. You’ll be part of our exciting journey for the business as we continue to grow globally and will be a key part in making our growth happen successfully.

Some of the other responsibilities you’ll have:

• Own full life cycle recruiting for highly specialized, complex technology positions, mostly DevOps and Engineering
• Coach and influence hiring managers while making effective hiring decisions and maintaining a high level of communication and consultation
• Be creative, in partnership with Hiring Managers, drafting engaging job advertisements and creating outreach strategies that enable us to effectively reach top talent
• Actively source and pipeline talent by unlocking the hidden talent market beyond LinkedIn Recruiter, including x-ray searches, organizational and diversity outreach
• Gather, analyze and present data related to the supply/demand of talent, compensation hiring trends, new sourcing approaches, and other relevant market data to help influence recruiting improvements
• Co-ordinate and deliver interviews with hiring managers that help evaluate talent and engage talent as they continue through the recruiting process
• Consult and partner with hiring managers, as well as our Total Rewards team to ensure we deliver offers that secure top talent
• Ensure a positive candidate experience by providing regular status updates and explaining the benefits of being an Xplorer
• Collaborate with the larger Talent Acquisition team to build and continue to refine an effective end to end global recruitment process
• Collaborate and partner with the broader People (HR) team
• Embrace, drive and execute our Inclusion and Diversity strategies
• May help to source and identify talent for technology and other positions across our global footprint

• 5+ years of experience with recruiting, either in-house or agency recruitment environment
• 4+ years sourcing and identifying technology talent, including dev-ops, engineering, security, testing and technical support.
• Ability to partner and influence stakeholders at all levels within a matrixed environment to drive strategies that enable success with hiring goals and program outcomes
• Experience creating and executing pro-active sourcing strategies to identify passive talent
• Experience consulting and negotiating complex compensation packages
• Analytical, with a data driven approach to recruiting; facility with extracting insight from data
• Committed focus on continuous improvement
• Project management approach to talent acquisition
• Excellent technology skills, including Applicant Tracking Systems (ATS)
• Knowledge and understanding of HR policies, practices, and procedures
• Excellent organizational and time management skills
• Clear verbal and written communication skills, with an ability to communicate with a diverse range of people
• Proactive, self-motivated learner with a strong drive to achieve personal goals
• Ability to work in a team where you manage your own time and priorities
• Motivated by a fast-paced environment

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members.

Some of the perks of working with us:

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary career
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to mental health support
• Fully flexible work arrangements
• Generous PTO and benefits package
• 401k

More about us

We're the first global platform integrating software, payments and Commerce Accelerating Technologies to help businesses succeed. We offer software solutions for businesses in fast-growing ‘everyday life’ industries: Childcare & Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform.

With operations in North America, Australasia, Europe, and the UK, we serve over 75,000 businesses that processed over $27 billion in payments, in over 140 countries in 2020.

How to apply?

To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can.  We look forward to reviewing your information!  https://www.xplortechnologies.com/us/careers 

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

We’re Xplor Technologies. There’s a good chance you’ve not heard of us yet – we’re just getting going. We’re the people who power everyday life businesses like gyms, fitness facilities, childcare centers, personal trainers, drycleaners and landscapers across the globe.  We’re bringing together the very best companies in the industry through smart, intentional acquisition. And we’re getting ready to go big.

In the Fitness & Wellbeing vertical, we’ve recently brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves more than XX clients around the globe in key markets like the US, Canada, UK, Europe, Japan, Australia and New Zealand.  We have market-leading software products like Mariana Tek, TrueCoach, Clubware, Resamania and PerfectMind as well as Commerce Accelerating Technologies like Brandbot and Intelli-hub that are designed to help our clients manage and grow their business.  We have more than 800 Xplorer colleagues working in offices and remotely around the world, and we are passionate about fitness, stellar customer support and developing technology that solves problems for busy people. Our products are already revolutionizing boutique fitness, by automating admin and other tasks for studio owners, enterprise clients and trainers, so they can get out of the office and spend more time doing what they love.

If you’re passionate about software, fitness and working with talented, ambitious people, then we’d love to hear from you.

Reporting to the Key Accounts Manager, this is an important role within Xplor’s Fitness & Wellbeing business in the UK & European region. The Client Support Executive is the frontline of our Client Support desk. The Client Support Executives have a broad understanding of procedures that apply to everyday support issues/needs. For instance, FAQs, common difficulties, and time-sensitive queries.

The objective is to solve problems on first contact (be it, via telephone or email/ticket) so that our internal and external clients can continue with their day without impact and feel the value of engaging with Xplor as their preferred provider. 

Responsibilities and Essential Functions:

• Be an impressive first point of contact for our internal and external clients
• Fully understand client’s business and their requirements
• Be fully focused on the User Experience (UX) taking full ownership for all role-based activity to ensure any open items are resolved to a client satisfactory conclusion
• Be accountable and responsible for allocated workload
• A collaborative team player, supporting the wider team when necessary (including the Client Solutions Team where knowledge and competency exists)
• Track and coordinate all activities occurring for each account, ensuring successful delivery of outcomes
• Work closely with the Key Accounts Manager and Head of Service Delivery to ensure that client needs are being met and that we use client feedback to drive business improvement.
• Meet and exceed, set service levels
• Retain existing customers through effective engagement and communication
• Other duties that from time to time may be required to support the UK & European region’s business objectives
• Support Key Accounts Management with onboarding/offboarding of new/existing customers

The successful candidate will be able to demonstrate:

• A passion for delivering service excellence, every day
• Attention to detail and attentiveness to client requirements
• Strong communication skills both written and oral combined with the ability to have difficult conversations
• Effective questioning and probing techniques  
• A practical and positive approach to problem-solving
• Strong organizational skills with the ability to prioritize and multi-task
• The initiative to work independently and still be a strong team player
• Integrity, and a can-do attitude
• Self-confidence, and the willingness to step outside the ‘norm’
• The ability to manage multiple technology resources
• The ability to work under pressure whilst maintaining a calm demeanour
• The essentials of business etiquette
• Successful delegation
• A good understanding of business processes and compliance
• Dutch mother tongue
• English both oral and in writing

Desirable

• NVQ/A-Level in business administration, sales or relevant field
• Experience of having operated successfully in a similar role
• Experience of working in a payments/billing environment
• French both in oral and in writing
• Experience of working in the fitness & wellbeing industry

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. #LI-Remote 

We’re committed to replying to each application and look forward to getting in touch with you soon.

We’re Xplor. There’s a good chance you’ve not heard of us yet – we’re just getting going.  We’ve also just rebranded ourselves and are emerging as Xplorers.   

Xplor is a global provider of business management software, payments and value-added services that power boutique studios, gyms, fitness facilities, childcare centers and independent personal trainers across the globe. Our ambition is to empower passionate people and deliver a compelling integrated proposition to enable clients to spend more time growing their business.  After our recent acquisition by Advent International, and subsequent merger with Clearent, we’re excited to deliver on our value creation program to achieve our bold growth ambition.  And we’re getting ready to go big, and even more global. 

Xplor has brought together 20 different software and payment processing brands to create Fitness and Wellbeing vertical business.   There’s more than 1000 of us in the global Xplor Fitness and Wellbeing team and we’re passionate about enabling gym and studio owners, leisure centers, and personal trainers to deliver better business outcomes for themselves and their customers.

Are you a skilled marketing automation expert that loves to roll up your sleeves and optimize marketing automation workflows from end to end? We’d love to hear from you! Our fast-growing payments division is seeking a Marketing Automation expert to help supercharge our success.

In this role, you will be responsible for architecting our marketing automation engine through Pardot lead nurturing, campaign workflow design, and data management between Pardot, Salesforce, and WordPress. You will work closely with our Marketing, Sales, and Operations teams to develop, deploy, and track automated marketing interactions.

Location: Remote USA

Responsibilities

● Scaling marketing automation by building and designing campaign workflows (lead scoring across Pardot and Salesforce, A/B testing, nurture campaigns, email blasts, unique calls to action, embedding forms)

● Defining and documenting the functional and technical requirements for executing (developing, deploying, managing, tracking, and measuring) automated campaigns

● Quantitative planning, tracking, and performance measurement of marketing activities across platforms

● Reporting on and optimizing marketing campaigns

● Driving demand generation programs across multiple channels including webinars, emails, content syndication, digital marketing, and events as needed

● Streamline data collection and lead assignments

● Setup and seamlessly pass custom value strings across emails, forms, and landing pages

● Working cross-functionally across different departments

● Consistently seeking out best practices and new, innovative ideas

● 2-4 years of B2B marketing programs experience

● Logical and technical thinker – likes to build processes and solve problems

● Excellent attention to detail and organization skills

● Pardot certification preferred

● 2+ years' experience using Salesforce

● Working knowledge of HTML, CSS, and JavaScript preferred

● Experience creating multi-channel campaigns

● Self-starter, willing to roll up your sleeves and do the work

● Applicable marketing automation skills

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerate career development

• A collaborative, team environment with people who truly love what they do

• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow

• Access to mental health support

• Fully flexible work arrangements

More about us 

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines.

We’re committed to replying to each application and look forward to getting in touch with you soon.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

Take a seat on the Xplor rocket ship and join us as a Compliance Analyst to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

About the opportunity

You'll join Xplor Security, a global team that manages Security Operations for all of our products and services. 

Reporting into our Global Head of Architecture, Risk & Compliance, you'll contribute to the security and compliance of our platforms and applications. The role contributes to our policy, processes, frameworks, compliance obligations and business resilience work. Some of the responsibilities you'll have are:

• Contribution to, and maintenance of, our security policies, standards, controls and processes that protect the confidentiality, integrity and availability of information.
• Implementation of controls that map to compliance frameworks such as NIST, PCI DSS, SOC2, SOX and GDPR.
• Empower our people to be security assets - our first line of defence against the threats to our information security
• Mitigate the business loss arising from security issues by understanding security risk, monitoring control effectiveness and reporting
• Measurement of Key Risk Indicators aligned to our security controls
• Contribute to the global security strategy, security standards, enterprise security architecture, roadmap of security initiatives in alignment with group strategy, business unit strategies and business plans
• Participate in the deployment of security initiatives across the Group
• Supporting regional security management with trusted advice and guidance on security aspects across process, service and technology design
• Contributing to overall security administration, security risk management and resilience oversight

What would make me a good candidate?

We are looking for people who want to make a difference in Security, and welcome applications from those early in their career.

• 1-3 years experience in Security, IT or compliance
• Strong desire to learn new skills and figure out how things work
• Familiar with Compliance standards
• Critical thinking of the status quo
• Proactive, self-motivated learner with a strong drive to achieve personal goals
• Ability to work with remote teams (local, regional and international)
• Comprehension of data analysis
• Strong at written communications
• Proactive, self-motivated learner with a strong drive to achieve personal goals
• Motivated by a fast-growing environment where you will have to constantly adapt - no two days are the same!
• You’re a true team player who knows that we all have to sometimes roll up our sleeves
• You align with our four core values and you’re simply a good human 

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members.

Some of the perks of working with us:

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• Other leave like volunteer days and birthday off per year
• 8 weeks each year to work from anywhere in the world
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Fully flexible work arrangements
• Health care benefits 

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

Take a seat on the Xplor rocketship and join us as a remoteUX / UI Designer to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

You’ll join Xplor Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses – with less stress, and better control over their growth.

The UX/UI Designer will model tasks and processes and define scenarios to create storyboards and wireframes that effectively communicate solutions to Product Management and Development. This position will be a curator of design ideas for the Service Autopilot brand.

• Translate industry-related data and topics into engaging visuals and graphics
• Contribute to digital UX and layouts including wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
• Design content for use on company website
• Help drive Agile UX processes by interacting with Product Management and stakeholders
• Identify design problems and devise elegant solutions
• Assist with user experiences from low-fidelity sketches to hi-fidelity mockups
• Create rapid prototypes to validate design concepts with stakeholders
• Collaborate with the stakeholders to produce and edit new and existing designs that meet intended expectations of internal clients
• Translate ideas and business requirements into engaging visual presentations and design solutions
• Help establish and apply company brand standards

• 2-5 years of related work experience
• Experience with HTML/CSS
• Experience using In Vision and Sketch
• Eye-catching online portfolio
• Highly detailed communication of design principles as well as UX/UI guidelines
• Organized with a passion for detail and style
• Strong knowledge of layouts and design principles

What does it mean to work for Xplor?

Our four core values - Make life simple, build for people, move with purpose and create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members.

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• Unlimited paid time off plus 3 day paid volunteer days per year
• 12 weeks Gender Neutral Paid Parental Leave
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Educational reimbursement
• Access to mental health support

More about us

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

All your information will be kept confidential according to EEO guidelines.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five “everyday life” verticals: Health and Fitness, Education, Boutique Wellness, Field Services and Personal Services. 

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments. 

Xplor is headquartered in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services, and Personal Services.  

Learn more on our website: https://www.xplortechnologies.com/ 

You’ll join Xplor Fitness & Wellbeing — the team that builds innovative and intuitive solutions that enable gym owners and trainers to connect their clients with amazing fitness experiences. Personal training. Yoga. Bootcamp. Barre — you name it. We offer the services they need, so that they can focus on what really matters — helping their members and clients succeed.

You’ll work on our MarianaTek product which is a studio management software built by real players in the fitness industry. We take all the complexities of running a studio and make it  easy to use, brand centric, and fitness-focused.

We are looking for a software engineering manager who loves to build, lead, and mentor highly performant development teams. The ideal candidate has experience with software engineering best practices including Agile methodologies and API standards.  

As a leader of one of our scrum teams, you will help us develop the APIs, services, and infrastructure that powers our best-in-class studio management software and customer-facing products. You will lead a team and work closely with your team’s Product Manager to solve challenging problems across a variety of domains, but with a focus on e-commerce.

Location: Remote USA

Essential Responsibilities: 

• Lead, mentor and manage a scrum team that works on the Mariana Tek product to deliver on time, to budget and to specification.
• Ensure team members have clear career goals, and use them to build a career development plan.
• Work with team members to ensure the team is meeting or exceeding performance expectations.
• Work closely with cross functional stakeholders to develop the product roadmap. 
• Work with team leads, architects, and security across engineering to help define, advocate, and achieve the overall technical vision of the Mariana Tek product.
• Utilize KPIs like cycle time, deployment frequency and defect removal efficiency as data points to help the team improve. 
• Celebrate the team’s accomplishments. Work not only as a mentor but as the main advocate for your team. 
• Participate in sprint planning meetings to ensure the team understands and buys into the business goals the team is working towards. 

• 5+ years experience building web applications. Bonus points for experience building SaaS platforms or customer-facing applications. Extra bonus points if you’ve worked on commerce or payments products.
• 2+ years (most recently) leading/managing development teams.
• Experience with Agile software development methodologies.
• Experience working with product management and product designers to create and execute quarterly product roadmaps.
• Demonstrated ability to collaborate effectively with other business stakeholders including Customer Success, Sales, Finance and Security.
• Able to manage, mentor, and lead software engineers of various levels of experience. 
• Able to create a culture that fosters high performing teams with a focus on developing their talents and passions.
• Experience in delivering scalable, maintainable, extensible, and performant software.
• Demonstrated ability to communicate clearly and kindly with technical and non-technical colleagues.

Perks of working with Xplor

• Flexible PTO 
• 4% 401k Match 
• Unparalleled opportunities to learn and accelerated career development 
• A collaborative, team environment with people who truly love what they do 
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer 
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow 
• Access to mental health support 
• Fully flexible work arrangements 

To learn more about us and our products, please visit www.xplortechnologies.com. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines.

We’re committed to replying to each application and look forward to getting in touch with you soon.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

Xplor Technologies is the first global platform integrating payments, software, and commerce accelerating technologies to help businesses succeed. With operations in North America, Australasia, Europe, and the UK, we served over 75,000 businesses with our vertical-specific software and processed over $27 billion in payments in more than 140 countries in 2020. Our teams are focused on making life simple for our customers, building for people, moving with purpose, and creating lasting communities.

We are seeking a performance-driven Marketing Specialist to produce content for our payments division. This exciting position provides the right individual the opportunity to join a dynamic and high-performing marketing team that is focused on growth.

In this role, you will be responsible for writing content to support marketing strategies that create brand awareness and increase revenue for our business. This role will assist with the deployment and execution of successful multichannel marketing campaigns, ensure all materials are aligned with brand guidelines and meet our demand generation goals.

• Partner with clients, sales, and marketing leads, to design and execute co-branded marketing campaigns aligned with internal and client business objectives.

• Become a campaigns operations master, managing, and building campaign lists, lead flows, and reports

• Play a key role in executing and optimizing multi-touch campaigns — nurturing audiences at every stage, from awareness and lead generation to supporting successful customer relationships across channels (including email, social, SEO, PPC, and print initiatives)

• Regularly communicates with clients and internal stakeholders regarding marketing plans and results

• Build customer and prospect facing emails, newsletters, landing pages, and forms in Pardot, with an eye for reviewing content for accuracy and relevance for the intended audience

• Write blog articles, case studies, infographics, and video storyboards that attract qualified leads

• Develop product presentations, one-pagers, landing pages, or other assets to enable sales

• Research industry trends to drive blog article topics for newsletters and other nurture programs

• Conduct various win/loss client interviews and surveys to identify trends and develop case studies

• Demonstrate sound project management skills, including meeting deadlines, contingency planning, approval procedures, campaign analysis, and tracking/ monitoring procedures

• 2+ years of experience in B2B marketing experience

• Experience with short and long form writing

• Experience launching email, digital campaigns and events

• Experience using CRM and marketing automation tools (Salesforce and Pardot preferred)

• An excellent writer, listener, and communicator

• Strong organizational skills and a desire to own projects end-to-end

• Self-starter who is excited about juggling multiple projects in a fast-paced environment

• An analytical mindset with the ability to identify areas for campaign improvements

• B.A. in Marketing, Business, Communications, Media or related field preferred

• Experience using Adobe Creative Suite is a plus

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

Take a seat on the Clearent by Xplor rocketship and join us as an Activations Representative in the United States to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

POSITION SUMMARY:

An Activations Representative’s primary focus is to Welcome new customers and train them on how to use their payment processing equipment and/or software. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

Perform Welcome Call/Activations Appointment and provide Merchant information and links to Clearent / ISV Support sites.  

Educate merchant on how to access Compass and provide a high-level walk through.  

Explain Merchant Compliance programs - PCI/SAQ  

Perform test transactions and train merchant on Clearent Virtual Terminal  

Troubleshoot and program POS Credit Card Terminals over the phone, when       required.   

Work with ISV and Clearent support via phone, Slack and other mediums to efficiently serve merchants.  

Be able to multi-task and use multiple computer systems while on the phone.  

Be able to work with outside Market Partners and build up knowledge of key services.  

Be proficient with multiple terminal hardware/software types and their basic functions. 

Perform Welcome Calls to list of assigned accounts and identify any early issues.  

Work on projects as assigned by manager 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or Equivalent 

1-2 years of Call Center Technical Experience required, inbound or outbound; Bankcard Technical Support is preferred 

Analytical ability to diagnose problems and work quickly and independently to resolve issues. 

Ability to multi-task and work well under pressure. 

Exceptional oral and written communication skills. 

Above average organizational skills and attention to detail required. 

Team player, must work well with others. 

COMPETENCIES:

• Forward Thinking - Anticipates how individuals and groups will react to situations and information and plans accordingly. Anticipates the consequences of situations and plans accordingly. Notices trends in the industry or marketplace and develops plans to prepare for opportunities or problems. Anticipates possible problems and develops contingency plans in advance.
• Drives Performance - Develops challenging but achievable goals. Maintains commitment to goals in the face of obstacles and frustrations. Finds or creates ways to measure performance against goals. Has a strong sense of urgency about solving problems and getting work done. Creates momentum and drives behavior change when necessary.
• Adaptability - Adapts to new ideas and initiatives across a wide variety of issues or situations. Adapts interpersonal style to highly diverse individuals and groups in a range of situations. Supports major changes that challenge traditional ways of operating. Anticipates change in order to adapt own plans and priorities.
• Fosters Teamwork - Assumes additional responsibilities to facilitate the achievement of team goals. Seeks input from other team members on matters that affect them. Shares all relevant information with others.
• Open + Transparent Communication - Recalls others' main points, taking them into account in own communication. Checks own understanding of others' communication (e.g., paraphrases, asks questions). Elicits comments or feedback on what has been said. Maintains continuous, open and consistent communication with others.
• Technical Expertise -With guidance, completes common tasks, which present limited difficulties. Reads standard documents to extract key information. Assists team in carrying out complex tasks.

PHYSICAL REQUIREMENTS:

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit for long periods of time, talk or hear, and perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing.
• Frequently required to stand, walk and reach with arms and/or hands.
• Occasionally may be required to lift and/or move up to 5-10 lbs.
• Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus.
• Noise level in the work environment is usually quiet to moderate.

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to mental health support
• Fully flexible work arrangements

More about us

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

How to apply?

To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. 

All your information will be kept confidential according to EEO guidelines.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.

At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five “everyday life” verticals: Health and Fitness, Education, Boutique Wellness, Field Services and Personal Services. 

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments. 

Xplor is headquartered in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services, and Personal Services.  

Learn more on our website: https://www.xplortechnologies.com/ 

You’ll join Xplor Fitness & Wellbeing — the team that builds innovative and intuitive solutions that enable gym owners and trainers to connect their clients with amazing fitness experiences. Personal training. Yoga. Bootcamp. Barre — you name it. We offer the services they need, so that they can focus on what really matters — helping their members and clients succeed.

You’ll work on our MarianaTek product which is a studio management software built by real players in the fitness industry. We take all the complexities of running a studio and make it  easy to use, brand centric, and fitness-focused.

We are looking for a software engineering manager who loves to build, lead, and mentor highly performant development teams. The ideal candidate has experience with software engineering best practices including Agile methodologies and API standards.  

As a leader of one of our scrum teams, you will help us develop the APIs, services, and infrastructure that powers our best-in-class studio management software and customer-facing products. You will lead a team and work closely with your team’s Product Manager to solve challenging problems across a variety of domains, but with a focus on e-commerce.

Location: Remote USA

Essential Responsibilities: 

• Lead, mentor and manage a scrum team that works on the Mariana Tek product to deliver on time, to budget and to specification.
• Ensure team members have clear career goals, and use them to build a career development plan.
• Work with team members to ensure the team is meeting or exceeding performance expectations.
• Work closely with cross functional stakeholders to develop the product roadmap. 
• Work with team leads, architects, and security across engineering to help define, advocate, and achieve the overall technical vision of the Mariana Tek product.
• Utilize KPIs like cycle time, deployment frequency and defect removal efficiency as data points to help the team improve. 
• Celebrate the team’s accomplishments. Work not only as a mentor but as the main advocate for your team. 
• Participate in sprint planning meetings to ensure the team understands and buys into the business goals the team is working towards. 

• 5+ years experience building web applications. Bonus points for experience building SaaS platforms or customer-facing applications. Extra bonus points if you’ve worked on commerce or payments products.
• 2+ years (most recently) leading/managing development teams.
• Experience with Agile software development methodologies.
• Experience working with product management and product designers to create and execute quarterly product roadmaps.
• Demonstrated ability to collaborate effectively with other business stakeholders including Customer Success, Sales, Finance and Security.
• Able to manage, mentor, and lead software engineers of various levels of experience. 
• Able to create a culture that fosters high performing teams with a focus on developing their talents and passions.
• Experience in delivering scalable, maintainable, extensible, and performant software.
• Demonstrated ability to communicate clearly and kindly with technical and non-technical colleagues.

Perks of working with Xplor

• Flexible PTO 
• 4% 401k Match 
• Unparalleled opportunities to learn and accelerated career development 
• A collaborative, team environment with people who truly love what they do 
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer 
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow 
• Access to mental health support 
• Fully flexible work arrangements 

To learn more about us and our products, please visit www.xplortechnologies.com. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines.

We’re committed to replying to each application and look forward to getting in touch with you soon.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.