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Xplor is hiring a Remote Customer Support Specialist, Growth

Job Description

This role will be working in our Core Services Division, which provides scalable technology to our Business Management Systems (“BMS”) across Xplor. In particular, this role will be focusing on customers using our Marketing Automation tool (previously known as Brandbot) as well as some new exciting products which, once launched, will be part of our Growth and Operations suites. 

Our Core Services teams work across all of Xplor's industries, this role will be primarily focussed on our Fitness & Wellbeing vertical, serving customers that range in size from small single location businesses up to and some of the biggest brands in fitness. 

The Customer Support team are our customer's first point of call when they need help and advice when using our products. They are there to provide guidance to our customers for both the technology we provide but also marketing best practices to help customers grow their business.  

The Core Services division Is very collaborative and the Customer Support team work closely with colleagues across Product, Engineering and Customer Success.  

Responsibilities 

  • Respond to and solve inbound questions from customers about their software product and service through a support ticketing system and via scheduled calls. This will require info gathering, investigation, troubleshooting and communicating effective solutions 

  • Onboard new customers to the product and set them up for success on the platform 

  • Provide education to customers on best practices to get the most value from software features or additional services. 

  • Escalate complex issues to higher-level support tiers and/or management following current policies. 

  • Provide best-in-class service quality to meet customer expectations in line with department guidelines and policies. 

  • Meet or exceed personal KPI targets for performance metrics, such as number of tickets handled and customer satisfaction, according to current policies. 

  • Follow internal Knowledge Centered Support processes to reuse documented solutions and contribute to knowledgebase content. 

  • Be an internal advocate for our customers and represent the Voice of the Customer to internal stakeholders. 

  • Other duties as assigned. 

Qualifications

  • 2 years experience in customer service type roles 

  • Marketing and / or SaaS experience preferred 

  • Educational Qualifications: BA/BS Degree preferred   

Work Skills & Personal Characteristics 

  • A true love and passion for customers   

  • Highly motivated to accomplish results with the ability to work both independently and effectively within a team   

  • Exceptional attention to detail and organizational skills   

  • Comfortable to communicate and manage escalated customer relationships 

  • Proficiency in using tech products 

  • Product-first approach for solving customer challenges  

  • Flexibility to work shifts between 8am- 8pm EST

  • The average base salary pay range for this position is $55,000 to $60,000
     
  • Eligible for a discretionary annual bonus

 

 

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Xplor is hiring a Remote Data Engineer (Data as a Service)

Job Description

  1. Write and optimize SQL queries for data retrieval, manipulation, and analysis.
  2. Develop stored procedures, functions, and triggers for efficient data processing and management.
  3. Utilize advanced SQL techniques to perform data transformations and aggregations.
  4. Manage and maintain relational databases including SQL Server, MySQL, PostgreSQL, and Snowflake.
  5. Design and implement database schemas, tables, indexes, and views to support application requirements.
  6. Design, develop, and implement ETL (Extract, Transform, Load) processes to integrate data from various sources into data warehouses or data lakes.
  7. Ensure the reliability, scalability, and efficiency of ETL pipelines for large-scale data processing.
  8. Identify and resolve data quality issues through data profiling, cleansing, and normalization techniques.
  9. Design and maintain dimensional data models for data warehouses to support reporting and analytics requirements.
  10. Work closely with data architects and analysts to understand data requirements and translate them into effective data models.

 

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Hands-on experience with SQL Server, MySQL, PostgreSQL, and Snowflake.
  • Proficiency in writing complex SQL queries and optimizing database performance.
  • Strong understanding of data warehousing concepts and dimensional modeling techniques.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication and collaboration skills in a team environment.

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Xplor is hiring a Remote Sales Account Executive, Direct Sales Electronic Payments, Mid Atlantic

Job Description

Join Clearent by Xplor as an Outside Sales Account Executive in Akron, OH to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Regional Sales Director, some of the other responsibilities include:

  • Develop and maintain relationships with small to medium sized business owners
  • Work closely with Clearent by Xplor colleagues in Customer Service, Underwriting, IT, Sales Support, and other departments to onboard new business
  • Manage your pipeline and day to day tasks/appointments using Salesforce
  • Prepare presentations and proposals using Clearent by Xplor’s electronic  applications
  • Educate merchants and business owners on the payment processing industry
  • Maintain regular communication with your sales leadership
  • Closing sales of our payment processing services to meet expected minimum requirements
  • Compensation will be based on commissions

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

  • Minimum 2 years of business-to-business (B2B) outside sales experience (preferred)
  • Valid current driver’s license and auto insurance
  • Be able to work well independently and as part of a team
  • Must exhibit a hunter mentality, professional demeanor, impeccable integrity, and a high sense of urgency
  • Possess the ability to self-source leads through a combination of prospecting, cold-calling, and networking
  • Proactive, self-motivated learner with a strong drive to achieve personal goals
  • You align with our four core values, and you are simply a good human

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Xplor is hiring a Remote Développeur / Développeuse Frontend React - niveau sénior

Description du poste

Tu rejoindras Xplor en tant que Développeur / Développeuse sénior Frontend React à Villeneuve d'Ascq au sein de l’équipe Engineering, afin de participer à l’évolution du produit Xplor Resamania dont le développement a démarré en 2016.

Xplor Resamania est notre logiciel de gestion d'entreprise tout-en-un pour les clubs de fitness et de remise en forme. Intuitif et flexible, il intègre le paiement, le contrôle d'accès, la gestion des membres, la vente, la gestion des abonnements, le planning, l'automatisation du marketing, le reporting,...

Rattaché(e) au lead développeur tes missions principales seront de :

  • Développer sur un produit "multi-projets", en collaboration avec les autres équipes (backend, QA, produit ...)
  • Participer aux phases de conception des features
  • Participer activement aux ateliers techniques, aux codes reviews, ...
  • Participer au maintien et à l'évolution de la stack technique
  • Réaliser des tests automatisés
  • Garantir la maintenance évolutive durant les phases de Run
  • Participer aux ateliers méthodologiques et être force de proposition.

Environnement technique : 

  • React 17 (hooks, functional components, ...)
  • Gestion d'état standard (state React + context) + utilisation d'un hook inspiré de TanStack Query
  • 50% de code Javascript, 50% de code Typescript 4.7
  • MUI4 et MUI5
  • Méthodologie Agile (Features teams)
  • Couverture CI (Travis), linters, déploiement avec Jenkins
  • Jira, Github, MS365 …

Qualifications

De formation bac + 2 minimum, tu disposes d’un diplôme dans le secteur de l’informatique. Tu es organisé(e), autonome, tu aimes travailler en équipe et tu disposes d’une forte capacité d’analyse. Ta curiosité te pousse à comprendre comment fonctionne un logiciel : nous cherchons autant des compétences techniques que d’une appétence pour le métier et les aspects fonctionnels de l’application.

Qu'est-ce qui ferait de moi un bon candidat ou une bonne candidate ?

  • une expérience similaire de 5 à 6 ans
  • une forte autonomie dans le travail personnel
  • une bonne capacité à travailler en équipe autant en remote qu’en présentiel (tu travailleras avec plusieurs Devs Back)
  • une bonne capacité à réfléchir à une problématique abstraite et en déduire la réponse la plus pertinente
  • une solide expérience sur l'utilisation de MUI, TanStack Query, ou une capacité à apprendre rapidement

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Xplor is hiring a Remote Développeur / Développeuse Frontend React - niveau intermédiaire

Description du poste

Tu rejoindras Xplor en tant que Développeur / Développeuse Frontend React à Villeneuve d'Ascq au sein de l’équipe Engineering, afin de participer à l’évolution du produit Xplor Resamania dont le développement a démarré en 2016.

Xplor Resamania est notre logiciel de gestion d'entreprise tout-en-un pour les clubs de fitness et de remise en forme. Intuitif et flexible, il intègre le paiement, le contrôle d'accès, la gestion des membres, la vente, la gestion des abonnements, le planning, l'automatisation du marketing, le reporting,...

Rattaché(e) au lead développeur tes missions principales seront de :

  • Développer sur un produit "multi-projets", en collaboration avec les autres équipes (backend, QA, produit ...)
  • Participer aux phases de conception des features
  • Participer activement aux ateliers techniques, aux codes reviews, ...
  • Participer au maintien et à l'évolution de la stack technique
  • Réaliser des tests automatisés
  • Garantir la maintenance évolutive durant les phases de Run
  • Participer aux ateliers méthodologiques et être force de proposition.

Environnement technique : 

  • React 17 (hooks, functional components, ...)
  • Gestion d'état standard (state React + context) + utilisation d'un hook inspiré de TanStack Query
  • 50% de code Javascript, 50% de code Typescript 4.7
  • MUI4 et MUI5
  • Méthodologie Agile (Features teams)
  • Couverture CI (Travis), linters, déploiement avec Jenkins
  • Jira, Github, MS365 …

Qualifications

De formation bac + 2 minimum, tu disposes d’un diplôme dans le secteur de l’informatique. Tu es organisé(e), autonome, tu aimes travailler en équipe et tu disposes d’une forte capacité d’analyse. Ta curiosité te pousse à comprendre comment fonctionne un logiciel : nous cherchons autant des compétences techniques que d’une appétence pour le métier et les aspects fonctionnels de l’application.

Qu'est-ce qui ferait de moi un bon candidat ou une bonne candidate ?

  • une expérience similaire de 2 à 4 ans
  • une forte autonomie dans le travail personnel
  • une bonne capacité à travailler en équipe autant en remote qu’en présentiel (tu travailleras avec plusieurs Devs Back)
  • une bonne capacité à réfléchir à une problématique abstraite et en déduire la réponse la plus pertinente
  • une première expérience sur l'utilisation de MUI, TanStack Query, ou une capacité à apprendre rapidement

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Xplor is hiring a Remote Développeur / Développeuse Frontend React

Description du poste

Tu rejoindras Xplor en tant que Développeur / Développeuse Frontend React à Villeneuve d'Ascq au sein de l’équipe Engineering, afin de participer à l’évolution du produit Xplor Resamania dont le développement a démarré en 2016.

Xplor Resamania est notre logiciel de gestion d'entreprise tout-en-un pour les clubs de fitness et de remise en forme. Intuitif et flexible, il intègre le paiement, le contrôle d'accès, la gestion des membres, la vente, la gestion des abonnements, le planning, l'automatisation du marketing, le reporting,...

Rattaché(e) au lead développeur tes missions principales seront de :

  • Développer sur un produit "multi-projets", en collaboration avec les autres équipes (backend, QA, produit ...)
  • Participer aux phases de conception des features
  • Participer activement aux ateliers techniques, aux codes reviews, ...
  • Participer au maintien et à l'évolution de la stack technique
  • Réaliser des tests automatisés
  • Garantir la maintenance évolutive durant les phases de Run
  • Participer aux ateliers méthodologiques et être force de proposition.

Environnement technique : 

  • React 17 (hooks, functional components, ...)
  • Gestion d'état standard (state React + context) + utilisation d'un hook inspiré de TanStack Query
  • 50% de code Javascript, 50% de code Typescript 4.7
  • MUI4 et MUI5
  • Méthodologie Agile (Features teams)
  • Couverture CI (Travis), linters, déploiement avec Jenkins
  • Jira, Github, MS365 …

Qualifications

De formation bac + 2 minimum, tu disposes d’un diplôme dans le secteur de l’informatique. Tu es organisé(e), autonome, tu aimes travailler en équipe et tu disposes d’une forte capacité d’analyse. Ta curiosité te pousse à comprendre comment fonctionne un logiciel : nous cherchons autant des compétences techniques que d’une appétence pour le métier et les aspects fonctionnels de l’application.

Qu'est-ce qui ferait de moi un bon candidat ou une bonne candidate ?

  • une expérience similaire de 2 à 4 ans
  • une forte autonomie dans le travail personnel
  • une bonne capacité à travailler en équipe autant en remote qu’en présentiel (tu travailleras avec plusieurs Devs Back)
  • une bonne capacité à réfléchir à une problématique abstraite et en déduire la réponse la plus pertinente
  • une première expérience sur l'utilisation de MUI, TanStack Query, ou une capacité à apprendre rapidement

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+30d

Director of Risk

XplorRemote, OR, Remote

Xplor is hiring a Remote Director of Risk

Job Description

Join our Xplor Pay vertical as Director of Riskto make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the SVP of Operational Risk, you will help uscontinue to build the risk and fraud function on a global scale. Some of the other responsibilities include:

  • Provide leadership, support, and guidance & forward thought to the Global Risk & ACH Recoveries team.
  • Assists in review of analysis of fraud trends across several product vertical lines.
  • Maintains and Enhances KPI data for reporting of team productivity and evaluation of loss trends to report to leadership.
  • Provide guidance on transaction monitoring tools and development of rule sets for fraud monitoring.
  • Provide guidance on recovery processes and factors that for third party outsourcing.
  • Evaluate applicant business models to identify risks and accurately assess exposure and evaluation thresholds. 
  • Identify vendors and solutions that can be leveraged to enhance monitoring processes and data analysis across multiple product lines and Global markets.
  • Work with product team as SME on department projects.
  • Work with Credit operation teams on fraud loss trends identified related to boarding activity.
  • Conduct, obtain and report month over month forecasting for Fee and Chargeback related loss.
  • Maintain department reporting analysis, periodic reviews, systems, and records as required to evaluate and update merchant profiles, merchant level risk rule settings, and other risk related activities.
  • Build out of Reserve calculations in managing different products such as Direct Debit
  • Interface with Credit Operations and Compliance personnel on merchant issues and risk mitigation as appropriate. 
  • Interact with Data engineers to identify applicable risk controls needed to be put in place to reduce fraud attempts.
  • Develop policy and procedures that offer guidance around Risk activities.
  • Perform other related duties as assigned by management.  

- The average base salary pay range for this position is $120k to $140k

- May be considered for a discretionary annual bonus

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

 Required qualifications for this role:

  • Bachelor’s degree in relevant field required; equivalent range of industry specific experience/certification would be considered.  
  • 5+ years of operational risk experience in payment industry preferred.
  • Previous Risk/Fraud monitoring experience required. 
  • 3 years of Leadership and People management experience, in both on-site and remote capacity.
  • Advanced technical experience in evaluating & mapping out processing flows.
  • Familiar with Operational Risk function and ability to apply fundamental process across several Global product & markets.
  • Interpretation of financial statements, a plus.
  • Experience in developing & implementing policies and procedures.
  • Excellent written and oral communication skills 
  • Strong organizational, problem-solving, and analytical skills 
  • Ability to multi-task and manage priorities and workflow in a dynamic, fast-paced environment. 
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm 
  • Acute attention to detail 
  • Excellent customer service skills 
  • Ability to deal effectively with a variety of individuals at all organizational levels. 
  • Ability to communicate professionally and effectively in person, on the phone, electronically or through other means to individuals and groups 
  • Advanced experience with Office & BI products required 9Excel, Power BI, Tableau, iZenda, etc.

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+30d

Senior Engineering Manager - Payments

XplorNewcastle upon Tyne, United Kingdom, Remote
agilesqlDesigndocker

Xplor is hiring a Remote Senior Engineering Manager - Payments

Job Description

About the opportunity

You’ll join Xplor Pay and our Engineering team, the team that builds and supports the payment platforms that service our global customers.

Reporting into the SVP Payments Engineering, you’ll work with your team to ensure projects and features are delivered on time and to best practice & quality guidelines. You and your team will support the business users of your platforms and ensure that they are running well.  This position will manage engineering managers as well as individual contributors.

  • Design, document, develop and maintain software systems for use by internal staff and external customers. 
  • Lead and contribute to technical decisions and solutions and drive decision making
  • Communicate with key stakeholders on delivery progress and timing
  • Ensure the systems are running well and software issues causing production problems are communicated and addressed in a timely fashion. Proactively manage stakeholder communication.
  • Develop expertise within the global team, so that knowledge is shared across the team ensuring smooth global functioning and capability building
  • Be responsible for managing the team members and help them develop their capabilities and grow their knowledge of systems and processes
  • Develop and mentor direct reports
  • Actively contribute to the engineering team culture and implementation of best practices
  • Actively manage communication with key stakeholders 
  • Become the subject matter expert for the platform.
  • Communicate, escalate, and document when projects are behind schedule or are blocked
  • Use technical experience to help team members with technical aspects of their jobs
  • Review and provided feedback on product requirements, visual designs and testing plans
  • Communicate and coordinate activities with engineering departments including Product Management, Quality Assurance, DevOps and other engineering teams
  • Provide technical product improvement suggestions to improve quality, performance, maintainability
  • Lead cross team engineering activities 

Qualifications

What would make me a good candidate?

  • Extensive experience in planning and delivering software platforms used across multiple products and organisational units
  • Experience managing managers within an engineering department
  • Experience writing and managing test suite, code management, and CI, and excellent debugging and optimisation skills
  • Experience architecting scalable solutions to complex problems
  • Experience in CI/CD 
  • Strong experience with SQL Server
  • Strong years of experience developing secure, RESTful API.
  • Good knowledge of agile software development life-cycles
  • Excellent analytical and problem-solving skills
  • Strong, clear written and verbal communication skills
  • Experience with Docker is a plus
  • Prior experience as a manager or as a technical lead is required
  • Experience coaching/mentoring junior engineers
  • Proactive, self-motivated learner with a strong drive to achieve personal goals
  • Motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same!
  • You’re a true team player who knows that we all have to sometimes roll up our sleeves
  • You align with our four core values and you’re simply a good human

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+30d

Application Support Team Lead

XplorMelbourne, Australia, Remote

Xplor is hiring a Remote Application Support Team Lead

Job Description

About the opportunity

Join our Education Vertical as an Application Support Team Lead in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting to the Senior Manager, Service Delivery, this role will lead a team of Support professionals to meet the needs of our customers on software related enquiries. As an Application Support Team Leader, you will drive engagement, excellence, and a focus on building relationships with our customers and colleagues; whilst meeting and exceeding service levels agreements for the resolution of support tickets. 

Some of the other responsibilities include:

  • Manage a regional team of Application Support Advisors in the delivery of software customer service
  • Collaborate with engineering peers to provide customer resolutions within agreed SLAs, advocating customer needs to effectively prioritise support ticket resolution 
  • Partner with leadership and commercial teams to identify and plan essential work in the context of Application Support 
  • Responsible for the maintenance and performance of customer satisfaction levels, ensuring quality service is provided consistently  
  • Ensure that the team adheres to regional policies within Application Support for Xplor products 
  • Contribute to frameworks and internal resources to support the resolution of technical issues within your team 
  • Find new ways to reduce the average ticket turnaround time and improve SLAs 
  • Champion the standards for voice of the customer in both delivery and execution 
  • Manage staff performance against relevant KPI’s standards  
  • Support your team, where required, in customer meetings and calls, to review support issues and implement appropriate actions  

For this position, we offer a hybrid and flexible working model, where you will spend 2 days per week in the office and 3 working from home.

Qualifications

What would make me a good candidate?

  • 3 - 4  years of previous experience in a contact centre environment, ideally as a Team Lead or Manager
  • Strong proficiency in SQL, Microsoft Excel and data management 
  • Ability to maintain personal resilience in pressurised or stressful situations 
  • Proactive, self-motivated learner with a strong drive to achieve personal goals 
  • Experience of working with and managing virtual teams in a matrix environment 
  • Advanced skill level in Microsoft Office Suite i.e. Word, Excel and Outlook 
  • Able to work within a global organisation and accommodate working hours to support this
  • Strong leadership experience in a customer-facing role where you have built and inspired a team of high-performing individuals  
  • Demonstrable experience in managing multiple technology resources  
  • Demonstrable experience in conflict resolution and customer service, with diplomatic approach and solutions mindset 
  • Professional agility to succeed in complex and fast-changing business environments 
  • Exceptional relationship-building and communication skills with a confident phone manner and active listening skills 
  • Experience in multitasking, prioritising, and managing time effectively for self and a team during peak periods 
  • Motivated learner who wants to pick up new skills and grasp new technologies willingly 
  • Coaching and mentoring skills to support the development and growth of the Application Support Team

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

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+30d

Product Manager Senior (h/f)

XplorVilleneuve-d'Ascq, France, Remote

Xplor is hiring a Remote Product Manager Senior (h/f)

Description du poste

Les Product Manager Senior possèdent un engagement incontestable pour identifier et améliorer la valeur client, associé à une approche stratégique pour transformer ces idées en succès commercial durable.  

Les Product Manager Senior mènent et gèrent une fonction commerciale centrale d’un produit ou plusieurs domaines produits au sein d'une marque. Non seulement ils excellent dans la livraison de produits de qualité, mais ils ont également une vision pour leur domaine et un plan pour exécuter cette vision. Ils peuvent clairement expliquer comment leur roadmap produit est alignée avec la stratégie produit et comment leur travail aura un impact positif et quantifiable sur les clients du produit.  

Les Product Manager Senior sont responsables de la gestion de leur roadmap et doivent avoir une explication claire pour chaque décision. Toutefois, ils doivent consulter leur Brand Product Lead avant d'apporter des modifications importantes à leur roadmap. Ces personnes interagissent directement avec les clients pour mieux comprendre l'industrie, les points de blocage et la façon dont le produit peut résoudre leurs problèmes ou attentes.  

Les Product Manager Senior peuvent ou non exercer des responsabilités managériales, mais ils servent d'exemple de ce qu'incarne une livraison de produit exceptionnelle et favorisent le développement de leurs pairs. Ce rôle est le poste le plus senior axé sur la livraison de produit, sans responsabilités à l'échelle de la marque. 

Responsabilités du poste : 

  • Être responsable de la planification, de la vision et de la mise en œuvre des fonctionnalités dans un ou plusieurs domaines produits  

  • Fournir régulièrement des contributions sur la stratégie produit globale et sur la manière dont les initiatives de l'équipe s'alignent avec la stratégie produit globale  

  • Développer une compréhension fine de l'industrie, y compris les tendances émergentes, les nouvelles technologies disponibles et les marchés adressables  

  • Impliquer les clients actuels et potentiels pour comprendre et analyser leurs besoins, leurs pratiques commerciales et leurs projets futurs  

  • Établir et aligner la roadmap produit avec la stratégie produit globale et trouver un équilibre entre les investissements à long terme, les victoires à court terme et la dette technologique  

  • Mentorer et/ou gérer des collègues produits et favoriser le développement de leurs compétences clés  

  • Identifier les domaines d'amélioration et les nouvelles opportunités pour adresser les besoins du marché  

  • Impliquer les équipes internes et soutenir le discours public pour le lancement de fonctionnalités.  

  • Fournir une expression de besoin et des spécifications produit claires et complètes pour guider l'équipe de développement  

  • Échanger avec les équipes de développement pour challenger les besoins et adapter la réponse si le besoin s’en fait sentir. 

  • Responsable de la gestion et de l’élaboration d'un backlog produit, en veillant à ce que les tickets soient prêts à être intégrés aux prochains sprints.  

  • Impliquer les ventes, le marketing et le support client pour recueillir les retours des clients et assurer une livraison rapide et sans heurts  

  • Participer au processus Agile Scrum - Feature Team et être impliqué à chaque étape de celui-ci (présentation, échange, tests et livraison)  

  • Identifier les principaux indicateurs de succès pour les évolutions et lier ces indicateurs aux indicateurs commerciaux globaux  

  • Se concentrer sur la valeur client et identifier des solutions MVP qui répondent à cette valeur avec le moins de temps, d'efforts et de risques possibles  

  • Identifier et signaler les opportunités et les risques à ses responsables 

  • Contribuer aux démonstrations destinées aux clients et aux initiatives de ventes et de marketing grâce à sa connaissance approfondie du produit  

  • Interagir avec la conception, la recherche et le développement pour articuler clairement les points de blocage des clients et élaborer un processus de résolution de problèmes efficace  

Qualifications

Qualifications : 

  • 5 ans d'expérience professionnelle minimum dans la gestion de produits logiciels de la conception au lancement et au cycle de vie 

  • Bilingue en espagnol 

  • Capacité à articuler et à piloter les besoins en matière de recherche et de conception pour soutenir les décisions relatives au produit 

  • Aptitude avérée à mener à bien des initiatives dans le respect des délais et du budget 

  • Expérience de travail dans un environnement Agile Scrum – Feature Team 

  • Empathique : avoir un talent pour comprendre ce que nos clients essaient de réaliser et pourquoi ils essaient de le faire 

  • Analytique : savoir repérer les points communs dans des demandes client apparemment différentes et identifier les opportunités de les traiter avec une solution unique 

  • Innovant : avoir un penchant pour les idées audacieuses qui peuvent potentiellement offrir des avantages concurrentiels 

  • Stratégique : être capable découper de gros projets en MVP pragmatiques qui maximisent la valeur client avec le moins de temps, d'efforts et de risques possibles 

  • Collaboratif : partager le fait qu'une équipe fonctionne mieux lorsque chacun communique quotidiennement sur la façon dont la contribution de chacun s'inscrit dans la vision commune 

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+30d

Senior Product Designer (h/f)

XplorVilleneuve-d'Ascq, France, Remote
figmaDesignmobileUXc++css

Xplor is hiring a Remote Senior Product Designer (h/f)

Description du poste

Les Product Designer sont avant tout des maîtres de leur art. Ils font preuve d'un profond engagement pour comprendre les défis des clients, s'efforçant de rationaliser les solutions tout en intégrant de manière réfléchie les limites techniques.

 

Ils s'appuient sur leur expérience pour identifier des solutions créatives à des problèmes complexes. Ils sont capables d'itérer rapidement et de proposer des idées qui vous font dire "Oh, je n'y avais pas pensé...". Ils savent générer de multiples solutions viables, tout en évaluant les compromis avec l'ensemble de l'équipe.

 

Ils sont responsables du succès de nouvelles fonctionnalités et/ou de produits entiers et suivent leur impact sur les clients par la mise en place de système de collection de mesures.

 

Ils sont des collaborateurs reconnus et peuvent guider les équipes produit pour faire avancer la réflexion sur le produit en couchant les idées sur le papier. Ils sont passés maîtres dans l'art de dire "oui, et" et peuvent tirer les meilleures idées des personnes qui les entourent.

Ils sont de grands conteurs d'histoires et peuvent favoriser l'alignement de leurs équipes en articulant clairement les décisions prises dans leurs conceptions.

 

Un Product Designer comprend parfaitement la planification projet. Il peut prévoir et gérer les facteurs de stress, les délais irréalistes et les priorités concurrentes et les résoudre avec ses coéquipiers.

 

Ils sont experts en méthodologies de recherche de validation. Ils se sentent à l'aise pour lancer un test rapide sans modérateur et peuvent concevoir et animer des tests avec modérateur avec peu de conseils de la part de l'équipe de recherche.

 

Les Product Designer montrent l'exemple. Ils maintiennent une norme d'excellence en matière de conception. Ils montrent comment participer avec succès à des activités de groupe telles que les tests de conception hebdomadaires.

 

Ils sont une force de positivité dans leur équipe, ils trouvent la voie à suivre dans les situations difficiles, célèbrent les petites victoires et projettent un ton positif lorsque les temps sont durs.

 

Ils ont une compréhension approfondie du processus de développement. Ils ont de l'empathie pour le processus itératif de développement et les contraintes techniques, mais ils peuvent aussi s'appuyer sur leur expérience pour repousser les limites lorsque cela est nécessaire.

 

Responsabilités du poste :

  • Un portfolio exceptionnel qui montre vos points forts à la fois en UX et en design visuel.
  • Expérience dans la conception d'applications web et mobiles 
  • Expérience dans la direction de la conception sur des initiatives et des projets du début à la fin avec un historique de réussite.
  • Compétences convaincantes en matière de présentation et de communication. Vous pouvez parler de votre travail de conception de manière succincte et réfléchie. 
  • Démontrer de l'empathie et une compréhension du processus de développement. Vous comprenez l'impact des décisions de design et pouvez communiquer avec les développeurs. 
    • Points bonus. Vous avez une expérience pratique du développement et vous vous sentez à l'aise pour bricoler avec css ou construire un codepen.
  • Compétences éprouvées en matière de recherche évaluative. Vous êtes à l'aise pour effectuer des recherches évaluatives avec ou sans modérateur. 
  • Vous maîtrisez parfaitement les outils de conception (nous sommes de grands fans de Figma).
  • Expérience de l'utilisation et/ou de la création de Design Systems
  • Proactif(ve), motivé(e) et désireux(se) d'atteindre ses objectifs personnels.
  • Capacité à travailler en équipe tout en gérant son temps et ses priorités.
  • Vous êtes motivé(e) par un environnement en constante évolution dans lequel vous devrez vous adapter en permanence, il n'y a pas deux jours identiques !
  • Vous avez l'esprit d'équipe et savez que nous devons tous parfois retrousser nos manches.

Qualifications

  • Plus de 5 ans d'expérience dans la conception de produits au sein d'un éditeur de logiciels ou d'une agence. 
  • Capacité à s’affirmer, proactivité et esprit de collaboration.
  • Capacité à travailler de manière autonome, à prendre des décisions difficiles lorsque cela s'avère nécessaire et à communiquer clairement sur les raisons de ces décisions.
  • Vous apprenez tout au long de votre vie - vous êtes motivé par le retour d'information et par la possibilité de vous améliorer dans votre rôle, dans votre travail et dans la manière dont vous travaillez en équipe.
  • Passionné(e) par la création de produits visuellement et fonctionnellement impactant pour les clients
  • Vous aimez rester à la pointe des meilleures pratiques, des développements et des tendances en matière de design web, mobile, ainsi que des tendances générales en matière de design.
  • Vous vivez pour collaborer. Vous pensez que nous pouvons accomplir plus ensemble que séparément.

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+30d

Senior Software Engineer - Java

XplorPune, India, Remote
sqlDesignscrumjavaangular

Xplor is hiring a Remote Senior Software Engineer - Java

Job Description

SUMMARY:

You’ll join the Xplor Pay Development Team, which provides a full stack payment processing and acquiring platform to integrators, partners, and merchants. Whether small and independent or large franchises, we build services that customers can rely on. You will be involved in the entire software development lifecycle, working with Product Owners, Business Analysts, and others to help deliver and support required functionality across our payment platform, its user interfaces and APIs.

DUTIES AND RESPONSIBILITIES:

  • Hands on problem-solving attitude with the ability to generate ideas/solutions and adapt and learn new technologies on the job.
  • Write clean, testable, and well-documented code.
  • Refactor existing code, write unit tests and review other teammates code.
  • Fix problems and defects by collecting information, finding root causes, and implementing solutions.
  • Conduct peer reviews for other members of the development team, ensuring that project conventions are adhered to and that requirements are correctly implemented.
  • Participate in full-life cycle software development.
  • Contribute to performance, diagnostic, and troubleshooting analysis of software.
  • Create and maintain documentation for developed APIs.
  • Involve and engage with other developers and other teams to motivate and connect with others.
  • Mentoring junior team members and guiding them towards raising their own software quality standards.
  • Estimate, plan and implement new features in collaboration with product and design.
  • Code based on standards and best practices provided by your team lead.
  • Keeping up to date with industry trends and technology developments.

Qualifications

 

  • 5+ years of hands-on development using Java 8 or higher.
  • 2+ years of hands-on development using Angular 9 or higher.
  • Hands-on experience with key web technologies such as HTML, CSS3, Responsive Design, REST
  • Have a keen eye for improvement in scalability, performance, security, and maintainability.
  • Experience applying security technologies such as TLS, SAML, OAuth.
  • Experience with Hibernate, JPA, and RDMS (ex- SQL Server).
  • Experience with service oriented/microservices architecture.
  • Experience with distributed, event-driven system architecture environment.
  • Experience with Spring Boot Application development is a plus.
  • Previous experience working in merchant credit card processing systems.
  • Familiarity with SCRUM activities.
  • Proactive, self-motivated learner with a strong drive to achieve personal goals.
  • Professional and articulate communications skills.
  • Ability to work in a team where you manage your own time and priorities.
  • Must enjoy a fast-paced environment where no two days are the same – adaptability required.
  • You’re a true team player who helps your teammates when needed.
  • You align with our four core values and you’re simply a good human.

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Xplor is hiring a Remote District Manager, Direct Sales Electronic Payments, Southeast

Job Description

Join Clearent by Xplor as a District Manager in Atlanta, GA to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Regional Sales Director, some of the other responsibilities include:

  • Develop and maintain relationships with small to medium sized business owners
  • Work closely with Clearent by Xplor colleagues in Customer Service, Underwriting, IT, Sales Support, and other departments to onboard new business
  • Manage your pipeline and day to day tasks/appointments using Salesforce
  • Prepare presentations and proposals using Clearent by Xplor’s electronic  applications
  • Educate merchants and business owners on the payment processing industry
  • Maintain regular communication with your sales leadership
  • Closing sales of our payment processing services to meet expected minimum requirements
  • Compensation will be based on commissions

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

  • Minimum 2 years of business-to-business (B2B) outside sales experience (preferred)
  • 1+ years’ of experience effectively managing a sales team in the payment acquisition industry
  • Experience building a successful team
  • Valid current driver’s license and auto insurance
  • Must exhibit a hunter mentality, professional demeanor, impeccable integrity, and a high sense of urgency
  • Possess the ability to self-source leads through a combination of prospecting, cold-calling, and networking
  • Proactive, self-motivated learner with a strong drive to achieve personal goals
  • You align with our four core values, and you are simply a good human

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+30d

Senior Backend Developer PHP / Symfony

XplorNewcastle upon Tyne, United Kingdom, Remote
agileCommercial experiencelaravelDesignapiqasymfonygitdockermysqlAWSbackendPHP

Xplor is hiring a Remote Senior Backend Developer PHP / Symfony

Job Description

More than 2,000 organisations trust our comprehensive customer relationship management (CRM) tools, access control systems, online booking management and point of sale with deep payment platform integrations.

The Role

Xplor Gym are recruiting for a back-end developer engineer with 3+ years of commercial experience in PHP. Are you a team-player, motivated to make a difference, and looking for your next exciting career move?  We are a provider of fitness club management software, supporting thousands of gyms and health clubs across Europe.

In your role you will develop backend (including secure APIs) the European growth of Resamania. You will design and implement features within our full API-based PHP product that uses Symfony, event-based architectures and modern database technologies. We build our frontends in React and need someone with a good understanding of this technology.

You will get the opportunity to collaborate with other Xplorers across our Fitness and Wellbeing product range as well as in Xplor Pay, our global payment services platform.

You should have experience of working within an agile team, understand test-driven development, be at-least familiar with the concepts of CI/CD or DevOps, and be ready to support automated QA professionals.

As our headquarters for Resamania is in France, proficiency in French would be preferred but not essential.

Qualifications

Requirements

We are looking for an experienced back-end developer with the following qualifications:

Required:

  • 3+ years of hands-on experience with PHP, Symfony or Laravel, ideally across multiple roles
  • Knowledge of OOP and SOLID principles
  • Familiarity with relational databases (e.g. MySQL)
  • Proficiency in building and working with RESTful services and APIs
  • Awareness of testing frameworks for robust code
  • At least basic level Git and Docker knowledge for local development

Beneficial:

  • French-speaking proficiency
  • Experience working on highly developed business critical systems
  • Experience with AWS
  • Good understanding of integration best practices (e.g. circuit breakers, exponential back-off)
  • Experience of good logging practices, ideally with exposure to application performance monitoring (APM).

Soft skills:

  • A problem solving mindset who views complex challenges as opportunities
  • Excellent communication skills for effectively collaborating with fellow developers, whether in person, via email or through technical documentation
  • Ability to stay focused and prioritise tasks when requirements evolve or priorities shift

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+30d

Senior Frontend Developer React

XplorNewcastle upon Tyne, United Kingdom, Remote
agileCommercial experiencenosqllaravelDesignmongodbqasymfonygitdockermysqlAWSbackendfrontendPHP

Xplor is hiring a Remote Senior Frontend Developer React

Job Description

More than 2,000 organisations trust our comprehensive customer relationship management (CRM) tools, access control systems, online booking management and point of sale with deep payment platform integrations.

The Role

Xplor Gym are recruiting for a full stack software engineer with 3+ years of commercial experience in PHP and React. Are you a team-player, motivated to make a difference, and looking for your next exciting career move?  We are a provider of fitness club management software, supporting thousands of gyms and health clubs across Europe.

In your role you will develop backend (including secure APIs) and frontend solutions that support the UK growth of Resamania. You will design and implement features within our microservices-based PHP product that uses Symfony, event-based architectures and modern database technologies. We build our frontends in React and need someone with a good understanding of this technology.

You will get the opportunity to collaborate with other Xplorers across our Fitness and Wellbeing product range as well as in Xplor Pay, our global payment services platform.

You should have experience of working within an agile team, understand test-driven development, be at-least familiar with the concepts of CI/CD or DevOps, and be ready to support automated QA professionals.

As our headquarters for Resamania is in France, proficiency in French would be preferred but not essential.

Qualifications

Requirements

We are looking for an experienced back-end developer with the following qualifications:

Required:

  • 3+ years of hands-on experience with PHP, Symfony or Laravel, ideally across multiple roles
  • Knowledge of OOP and SOLID principles
  • Familiarity with relational databases (e.g. MySQL)
  • Proficiency in building and working with RESTful services and APIs
  • Awareness of testing frameworks for robust code
  • At least basic level Git and Docker knowledge for local development

Beneficial:

  • French-speaking proficiency
  • Experience working on highly developed business critical systems
  • Experience with NoSQL databases (e.g. MongoDB, DynamoDB)
  • Experience with AWS
  • Good understanding of integration best practices (e.g. circuit breakers, exponential back-off)
  • Experience of good logging practices, ideally with exposure to application performance monitoring (APM).

Soft skills:

  • A problem solving mindset who views complex challenges as opportunities
  • Excellent communication skills for effectively collaborating with fellow developers, whether in person, via email or through technical documentation
  • Ability to stay focused and prioritise tasks when requirements evolve or priorities shift

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Xplor is hiring a Remote Outside Sales Account Executive, Direct Sales Electronic Payments, Midwest

Job Description

Join Xplor Pay as an Outside Sales Account Executive in Sioux Falls, SD to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Regional Sales Director, some of the other responsibilities include:

  • Develop and maintain relationships with small to medium sized business owners
  • Work closely with Clearent by Xplor colleagues in Customer Service, Underwriting, IT, Sales Support, and other departments to onboard new business
  • Manage your pipeline and day to day tasks/appointments using Salesforce
  • Prepare presentations and proposals using Clearent by Xplor’s electronic  applications
  • Educate merchants and business owners on the payment processing industry
  • Maintain regular communication with your sales leadership
  • Closing sales of our payment processing services to meet expected minimum requirements
  • Compensation will be based on commissions

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

  • Minimum 2 years of business-to-business (B2B) outside sales experience (preferred)
  • Valid current driver’s license and auto insurance
  • Be able to work well independently and as part of a team
  • Must exhibit a hunter mentality, professional demeanor, impeccable integrity, and a high sense of urgency
  • Possess the ability to self-source leads through a combination of prospecting, cold-calling, and networking
  • Proactive, self-motivated learner with a strong drive to achieve personal goals
  • You align with our four core values, and you are simply a good human

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Xplor is hiring a Remote Outside Sales Account Executive, Direct Sales Electronic Payments, West

Job Description

Join Xplor Pay as an Outside Sales Account Executive in San Diego, CA to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Regional Sales Director, some of the other responsibilities include:

  • Develop and maintain relationships with small to medium sized business owners
  • Work closely with Clearent by Xplor colleagues in Customer Service, Underwriting, IT, Sales Support, and other departments to onboard new business
  • Manage your pipeline and day to day tasks/appointments using Salesforce
  • Prepare presentations and proposals using Clearent by Xplor’s electronic  applications
  • Educate merchants and business owners on the payment processing industry
  • Maintain regular communication with your sales leadership
  • Closing sales of our payment processing services to meet expected minimum requirements
  • Compensation will be based on commissions

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

  • Minimum 2 years of business-to-business (B2B) outside sales experience (preferred)
  • Valid current driver’s license and auto insurance
  • Be able to work well independently and as part of a team
  • Must exhibit a hunter mentality, professional demeanor, impeccable integrity, and a high sense of urgency
  • Possess the ability to self-source leads through a combination of prospecting, cold-calling, and networking
  • Proactive, self-motivated learner with a strong drive to achieve personal goals
  • You align with our four core values, and you are simply a good human

See more jobs at Xplor

Apply for this job

Xplor is hiring a Remote Outside Sales Account Executive, Direct Sales Electronic Payments, Southeast

Job Description

Join Clearent by Xplor as an Outside Sales Account Executive in Lake City, FL to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Regional Sales Director, some of the other responsibilities include:

  • Develop and maintain relationships with small to medium sized business owners
  • Work closely with Clearent by Xplor colleagues in Customer Service, Underwriting, IT, Sales Support, and other departments to onboard new business
  • Manage your pipeline and day to day tasks/appointments using Salesforce
  • Prepare presentations and proposals using Clearent by Xplor’s electronic  applications
  • Educate merchants and business owners on the payment processing industry
  • Maintain regular communication with your sales leadership
  • Closing sales of our payment processing services to meet expected minimum requirements
  • Compensation will be based on commissions

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

  • Minimum 2 years of business-to-business (B2B) outside sales experience (preferred)
  • Valid current driver’s license and auto insurance
  • Be able to work well independently and as part of a team
  • Must exhibit a hunter mentality, professional demeanor, impeccable integrity, and a high sense of urgency
  • Possess the ability to self-source leads through a combination of prospecting, cold-calling, and networking
  • Proactive, self-motivated learner with a strong drive to achieve personal goals
  • You align with our four core values, and you are simply a good human

See more jobs at Xplor

Apply for this job

Xplor is hiring a Remote Outside Sales Account Executive, Direct Sales Electronic Payments, Northeast

Job Description

Join Clearent by Xplor as an Outside Sales Account Executive in Binghamton, NY to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Regional Sales Director, some of the other responsibilities include:

  • Develop and maintain relationships with small to medium sized business owners
  • Work closely with Clearent by Xplor colleagues in Customer Service, Underwriting, IT, Sales Support, and other departments to onboard new business
  • Manage your pipeline and day to day tasks/appointments using Salesforce
  • Prepare presentations and proposals using Clearent by Xplor’s electronic  applications
  • Educate merchants and business owners on the payment processing industry
  • Maintain regular communication with your sales leadership
  • Closing sales of our payment processing services to meet expected minimum requirements
  • Compensation will be based on commissions

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

  • Minimum 2 years of business-to-business (B2B) outside sales experience (preferred)
  • Valid current driver’s license and auto insurance
  • Be able to work well independently and as part of a team
  • Must exhibit a hunter mentality, professional demeanor, impeccable integrity, and a high sense of urgency
  • Possess the ability to self-source leads through a combination of prospecting, cold-calling, and networking
  • Proactive, self-motivated learner with a strong drive to achieve personal goals
  • You align with our four core values, and you are simply a good human

See more jobs at Xplor

Apply for this job

Xplor is hiring a Remote Outside Sales Account Executive, Direct Sales Electronic Payments, Mid Atlantic

Job Description

Join Clearent by Xplor as an Outside Sales Account Executive in Wilmington, NC to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Regional Sales Director, some of the other responsibilities include:

  • Develop and maintain relationships with small to medium sized business owners
  • Work closely with Clearent by Xplor colleagues in Customer Service, Underwriting, IT, Sales Support, and other departments to onboard new business
  • Manage your pipeline and day to day tasks/appointments using Salesforce
  • Prepare presentations and proposals using Clearent by Xplor’s electronic  applications
  • Educate merchants and business owners on the payment processing industry
  • Maintain regular communication with your sales leadership
  • Closing sales of our payment processing services to meet expected minimum requirements
  • Compensation will be based on commissions

Qualifications

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

  • Minimum 2 years of business-to-business (B2B) outside sales experience (preferred)
  • Valid current driver’s license and auto insurance
  • Be able to work well independently and as part of a team
  • Must exhibit a hunter mentality, professional demeanor, impeccable integrity, and a high sense of urgency
  • Possess the ability to self-source leads through a combination of prospecting, cold-calling, and networking
  • Proactive, self-motivated learner with a strong drive to achieve personal goals
  • You align with our four core values, and you are simply a good human

See more jobs at Xplor

Apply for this job